User guide Custom hearing aids resound.
Hearing aid information Left hearing aid Right hearing aid Serial number Serial number Model number Model number Battery type £ CIC size 10A £ ITE size 13 o ITC, ITE size 312 £ MIH size 13 £ MIH size 312 Program Beep 1 One beep 2 Two beeps 3 Three beeps 4 Four beeps Description 2
Table of Contents Introduction 5 Your hearing aid 6 How to get your hearing aid ready for use 9 How to place the hearing aids in your ears 12 How to remove the hearing aids from your ears 14 How to use your hearing aids 15 Advanced options 19 How to clean and maintain your hearing aids 25 Wireless accessories 28 Tinnitus Management 30 General warnings 39 Troubleshooting 42 3
Warnings to hearing care professionals (US only) 44 Regulatory information 47 Hearing aid variants 52 Additional information 54 Notes 57 4
Introduction Introduction Thank you for choosing our hearing aids. We recommend that you use your hearing aids every day - this way you will fully benefit from them. NOTE: Read this booklet carefully before you start using your hearing aids. Intended use Generic air-conduction hearing aids are wearable sound-amplifying devices intended to compensate for impaired hearing.
Your hearing aid Your hearing aid - Completely In the Canal (CIC) 1. Push button (optional) 4 5 2. Battery door and On/Off switch 7 3. Removal cord (optional) 1 4. Sound outlet 3 5. Wax filter 2 6. Vent 3 7. Microphone sound inlet(s) Manufacturer XXXX 8. Manufacturer 8 6 9.
Your hearing aid - In the Canal (ITC)/In the Ear (ITE) 1. Microphone sound inlets 2 1 1 2. Push button (optional) 3. Battery door 4. Volume control (optional) 3 5 5.
Your hearing aid - MIH (Microphone In Helix) 1. Push button (optional) 4 2. Battery compartment /On-Off switch 9 3. Removal cord (optional) 1 4. Sound outlet 3 2 5. Wax filter 8 6. Vent 7 4 5 7. Microphone sound inlet 8 2 8. Microphone in helix tubing 6 9. Volume control (optional) 10. Serial number 11.
How to get your hearing aid ready for use Replacing the battery 1. Open the battery door completely by using your fingernail. Remove the used battery if present. 2. Prepare the new battery. Remove the protective foil to activate the battery. Wait for 2 minutes before inserting the battery into the hearing aid. 3. Insert the new battery with the positive side in the correct position. Always insert the battery in the door: never directly into the hearing aid. Gently close the battery door.
NOTE: If the hearing aid is experiencing frequent loss of connection to wireless accessories, contact your hearing care professional for a list of low impedance batteries. NOTE: Keep spare batteries on hand. Battery warnings WARNING: Batteries contain dangerous substances and should be disposed of carefully in the interest of your safety and for the environment. Please note: 1. Keep batteries away from pets, children and mentally challenged persons. 2. DO NOT place batteries in your mouth.
WARNING: Batteries may leak. Remove the battery if you leave the hearing aids unused for longer periods. WARNING: If the batteries are not inserted correctly, the device will not work and the batteries may build up heat. If this happens, please remove the batteries. Low battery warning When the batteries are low on power, your hearing aids reduce the volume, and play a melody every 15 minutes until they are empty and turn off.
How to place the hearing aids in your ears Insert hearing aids Insert Completely-In-The-Canal and In-The-Canal 1. Hold the hearing aid between your thumb and index finger, either above and below or on the sides. 2. Place the sound outlet portion into your ear canal. Turn the top part of the hearing aid gently backwards and forwards so that it tucks behind the fold of skin above your ear canal. 3. Insert the hearing aid into your ear canal. Opening and closing your mouth may ease insertion.
Insert Mic-In-Helix 1. Hold the hearing aid between your thumb and index finger. 2. Place the sound outlet portion into your ear canal. 3. Gently twist and push the hearing aid into your ear. Opening and closing your mouth can ease insertion. 4. Gently push the microphone into the creased area of the ear, and make sure the tubing is in place.
How to remove the hearing aids from your ears Remove your hearing aids from the ear Remove Mic-In-Helix and Completely-In-Canal 1. Hold the removal cord with your thumb and index finger and pull outward. 2. Hold the edges of the hearing aid with your thumb and forefinger and pull outward while slightly rotating your hand forward. Remove In-The-Canal 1. Hold the edges of the hearing aid with your thumb and forefinger. 2. Pull outward while slightly rotating your hand forward.
How to use your hearing aids Operation of the hearing aid The volume control (if present) allows you to adjust the volume of your hearing aids to your liking. 1. To increase the volume, turn the volume control up (+). 2. To decrease the volume, turn the volume control down (-). When you change the volume, the hearing aid responds with a beep. When you reach the upper or lower limits, the hearing aid responds with a low-pitched beep.
Push button (optional) Your hearing aid has a push button allowing you to use up to four different listening programmes. The list on page 2 tells which programs have been enabled. 1. Tap the programme button to switch between programmes. 2. You will then hear one or more beeps. The number of beeps indicates which programme you have selected (one beep = programme one, two beeps = programme two, etc.). 3.
Telephone use Your hearing aid allows you to use your telephone as you normally do. Finding the optimal position for holding a telephone may require practice. The following suggestions may be helpful: 1. Dependent on your fitting and hearing status, either hold the telephone up to your ear canal or hold it close to the hearing aid microphones as illustrated. 2. If whistling occurs, try holding the telephone in the same position for a few seconds as the hearing aid may be able to cancel the whistling. 3.
Intended use of smartphone apps Smartphone apps are intended to be used with your wireless hearing aids. Smartphone apps send and receive signals from the wireless hearing aids via smartphones for which the apps have been developed. Use with smartphone apps: l l l Notifications of app updates should not be disabled, and it is recommended that the user installs all updates to ensure that the app will function correctly and up to date.
Advanced options Phone Now By placing a magnet on the telephone receiver, your hearing aids automatically switch the telephone programme on when the receiver is close to your ear. When you remove the receiver from your ear, the hearing aids automatically return to the previous listening programme. NOTE: Ask your hearing care professional to enable Phone Now as one of your programmes. Place the Phone Now magnet Place Phone Now magnet on your telephone receiver to allow operation of the Phone Now function.
NOTE: Prior to placing the magnet on the telephone or cell phone, use a recommended cleaning agent to clean the telephone. How to use Phone Now 1. Lift the telephone to your ear. 2. When you hear a short melody, the phone programme is active. NOTE: You may need to move the telephone receiver slightly to find the best position for reliable Phone Now activation and a good hearing experience on the telephone.
NOTE: Use a recommended cleaning agent. Phone Now warnings 1. If a magnet is swallowed, seek immediate assistance from a medical practitioner. 2. Keep magnets out of reach of pets, children and people with mental disabilities. If a magnet is swallowed, please seek advice from a medical practitioner. 3. The magnet may affect some medical devices or electronic systems. The manufacturer of any magnetically sensitive devices (e.g.
Follow these steps to turn off wireless mode: 1. For each hearing aid, open and close (open-close, open-close, open-close) the battery door three times within a 10-second period. 2. Double-dings for ten seconds ( etc.) indicate that your hearing aid is in Flight mode. Follow these steps to activate wireless mode: 1. For each hearing aid, open and close the battery door once. 2. Your hearing aids are in wireless mode after 10 seconds.
l Do not disable app notifications. l Install updates to keep the app working correctly. Only use the app with hearing aids from the same manufacturer. We take no responsibility if the app is used with other hearing aids. l If you want a printed version of the smartphone app user guide, please go to our website at resound.com or consult customer support.
NOTE: Your hearing aids shut down during the install and update process. NOTE: For optimum performance, make sure the hearing aids are connected to the ReSound Smart 3D app app and placed close to the iPhone or Android smartphone before applying the changes. NOTE: This service only works if your smartphone is connected to the Internet. NOTE: Your hearing care professional will provide information regarding this option, and how it works with the ReSound Smart 3D app.
How to clean and maintain your hearing aids Daily maintenance It is important to keep your hearing aid clean and dry. On a daily basis, clean the hearing aids using a soft cloth or tissue. In order to avoid damage due to humidity or excessive perspiration, the use of a drying kit is recommended. How to replace wax filters Custom hearing aids may have wax filters that protect against wax and moisture. It is recommended that these are changed as needed. Change HF3 wax filters 1.
6. Gently pull the new filter out of the dial. 7. Align the new filter to the sound outlet. 8. Press the new filter into the opening, and simultaneously pull and rock back and forth until the new wax filter is in place. Change Cerustop (white) wax filters 1. To remove the old wax guard, insert the removal side of the wax guard tool into the used wax guard so that the shaft of the tool is touching the rim of the wax guard. Slowly pull the wax guard straight out. 2.
Care and maintenance Please follow the advice below to have the best user experience and to prolong the life of your hearing aids. 1. Keep your hearing aids dry and clean. 2. Wipe the hearing aids with a soft cloth after use to remove grease or moisture. 3. Do not wear your hearing aids when putting on cosmetics, perfume, aftershave, hairspray, suntan lotion, etc. These might discolour the hearing aid or get into the hearing aid causing damage. 4. Do not immerse your hearing aid in any liquid. 5.
Wireless accessories Wireless accessories ReSound’s wireless eco-system features a comprehensive range of seamlessly integrated wireless accessories. This allows you to control and stream high quality stereo sound and speech directly to your hearing aids. Please find the list of available wireless accessories below: l l l l l ReSound TV Streamer 2 allows you to stream the audio from TV sets and virtually any other audio source to your hearing aids at a volume level that suits you.
Ask your hearing care professional for more information on the range of ReSound wireless accessories. For use of wireless functionality only use ReSound wireless accessories. For further guidance, please refer to the user guide of the relevant ReSound wireless accessory.
Tinnitus Management Tinnitus Sound Generator module Your hearing aid includes the Tinnitus Sound Generator (TSG) module, a tool for generating sounds to be used in tinnitus management programmes to relieve suffering from tinnitus. The TSG can generate sounds adjusted to the specific therapeutic needs and your personal preference as determined by your doctor, audiologist, or hearing care professional.
User instructions for the TSG module Description of device The Tinnitus Sound Generator (TSG) Module is a software tool that generates sounds to be used in tinnitus management programmes to relieve suffering from tinnitus. Explanation on how the device works The TSG module is a frequency and amplitude shaped white-noise generator. Noise signal level and frequency characteristics can be adjusted to the specific therapeutic needs as determined by your doctor, audiologist or hearing care professional.
If your tinnitus troubles you only in quiet environments, your doctor, audiologist or hearing care professional can set the TSG Module so that it becomes audible exclusively in such surroundings. The overall sound level can be adjusted via a volume control. Your doctor, audiologist or hearing care professional will review with you the need for having such a control.
TSG volume control The sound generator is set to a specific loudness level by the hearing care professional. When switching the sound generator on, the volume will have this optimal setting. Therefore, it might not be necessary to control the volume (loudness) manually. However, the volume control provides the ability to adjust the volume, or amount of stimulus, to the liking of the user. The volume control is an optional feature in the TSG module used for adjusting the sound generator output level.
Available sounds White noise signal which can be shaped with the following configurations: The white noise signal can be modulated in amplitude with an attenuation depth of up to 14 dB. High-pass filter Low-pass filter 500 Hz 2000 Hz 750 Hz 3000 Hz 1000 Hz 4000 Hz 1500 Hz 5000 Hz 2000 Hz 6000 Hz - 8000 Hz Prescription use of a Tinnitus Sound Generator hearing aid The TSG module should be used as prescribed by your doctor, audiologist or hearing healthcare professional.
level of the generated sound. Should you develop any side effects from using the sound generator, such as dizziness, nausea, headaches, perceived decrease in auditory function or increase in tinnitus perception, you should discontinue use of sound generator and seek medical evaluation. The target population is primarily the adult population over 18 years of age. This product may also be used with children 5 years of age or older.
The sound generator instrument is a tool to generate sounds to be used with appropriate counselling and/or in a tinnitus management programme to relieve patients suffering from tinnitus. Tinnitus Sound Generator warnings 1. Sound generators should be used only as advised by your doctor, audiologist, or hearing care professional. 2. Sound generators are not toys and should be kept out of reach of anyone who might cause themselves injury (especially children and pets). 3.
Tinnitus Sound Generator warning to hearing care professionals A hearing care professional should advise a prospective sound generator user to consult promptly with a licensed physician (preferably an ear specialist) before getting a sound generator. If the hearing care professional determines through inquiry, actual observation, or review of any other available information concerning the prospective user that the prospective user has any of the following conditions: 1.
CAUTION: The maximum output of the sound generator falls into the range that can cause hearing loss according to OSHA regulations. In accordance with NIOSH recommendations, the user should not use the sound generator for more than eight (8) hours a day when this is set to a level of 85 dB SPL or above. When the sound generator is set to levels of 90 dB SPL or above the user should not use the sound generator for more than two (2) hours per day.
General warnings General warnings 1. Consult a hearing care professional if you think there may be a foreign object in your ear canal, if you experience skin irritation, or if excessive earwax accumulates with the use of the hearing aid. 2. Different types of radiation, from e.g. NMR, MRI, or CT scanners, may damage hearing aids. It is recommended not to wear hearing aids during these or other similar procedures.
7. Warning to hearing care professionals: Special care should be exercised in selecting and fitting hearing aids with maximum sound pressure level that exceeds 132dB SPL with an IEC 60711:1981 occluded ear simulator. There may be a risk of impairment of the remaining hearing. 8. Turn off your wireless functionality by using the flight mode in areas where radio frequency emission is prohibited. 9. If a hearing aid is broken, do not use it. 10.
devices may be affected. In that case, move the hearing aid away from the affected electronic device. 2. Use only original consumables from the manufacturer, e.g. wax guards. 3. Only connect your hearing aids to accessories intended and qualified to be used with your hearing aids. Hearing aid expectations A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. Consistent use of the hearing aid is recommended.
Troubleshooting Troubleshooting guide Symptom Cause Possible remedy Feedback, "whistling" Is the volume very loud? Reduce it. Are you holding an object (e.g. a hat, a telephone receiver) close to the hearing aid? Move your hand away to create more space between the hearing aid and the object. Is your ear full of wax? Visit your physician. Is the hearing aid turned on? Switch it on. Is there a battery in the hearing aid? Insert a new battery. Is the battery still good? Replace with a new one.
Symptom Cause Possible remedy Sound is distorted, spluttering or weak? Is the battery dead? Replace it with a new one. Is the battery dirty? Clean it or replace it with a new one? Did your hearing aid get moist? Use a desiccant. Did you leave your hearing aid switched on for longer periods of time? Always switch off your hearing aid when you are not using them, e.g. during the night. Is the battery old? Check the date on the battery pack.
Warnings to hearing care professionals (US only) A hearing care professional should advise a prospective hearing aid user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing care professional determines through inquiry, actual observation, or review of any other available information concerning the prospective user, that the prospective user has any of the following conditions: 1. Visible congenital or traumatic deformity of the ear. 2.
7. Visible evidence of significant cerumen accumulation or a foreign body in the ear canal. 8. Pain or discomfort in the ear. Important notice for prospective hearing aid users (US only) Following the medical evaluation, the physician will give you a written statement that states that your hearing loss has been medically evaluated and that you may be considered a candidate for a hearing aid.
statement declining the medical evaluation for religious or personal beliefs that preclude consultation with a physician. The exercise of such a waiver is not in your best health interest and its use is strongly discouraged.
Regulatory information Warranties and repairs The manufacturer provides a warranty on hearing aids in the event of defects in workmanship or materials, as described in applicable warranty documentation. In its service policy, the manufacturer pledges to secure functionality at least equivalent to the original hearing aid. As a signatory to the United Nations Global Compact initiative, the manufacturer is committed to doing this in line with environment-friendly best practices.
Statement This device complies with part 15 of the FCC rules and ISED rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference 2. This device must accept any interference received, including interference that may cause undesired operation. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules and ISED rules.
- Connect the equipment into an outlet on a circuit different from the one in which the receiver is connected - Consult the dealer or an experienced radio/TV technician for help Changes or modifications can void the user´s authority to operate the equipment.
Business Law (電 気 通 信 事 業 法 ) This device should not be modified (otherwise the granted designation number will become invalid) Type designations Hearing aid type designations for models included in this user guide are: CSX12, FCC ID:X26CSX12, IC: 6941C-CSX12; CSX13, FCC ID: X26CSX13, IC: 6941C-CSX13; CSI12, FCC ID: X26CSI12, IC: 6941C-CSI12; and CSI13, FCC IDX26CSI13, IC: 6941C-CSI13, and CSX10, FCC ID: X26CSX10, IC: 6941C-CSX10. This device operates in the frequency range of 2.4 GHz - 2.48 GHz.
Equipment includes an RF transmitter. Follow instructions for use. Please ask your local hearing care professional concerning disposal of your hearing aid. NOTE: Country-specific regulations may apply.
Hearing aid variants Hearing aid variants Completely-in-the-canal (CIC) hearing aids (including type CSX10 with FCC ID X26CSX10, IC number 6941C-CSX10 models designated by a “W”) with size 10A battery are available in the following variants: RE9CIC-W-LP, RE9CIC-W-MP, RE9CIC-W-HP, RE9CIC-W-UP, RE7CIC-W-LP, RE7CIC-W-MP, RE7CICW-HP, RE7CIC-W-UP, RE5CIC-W-LP, RE5CIC-W-MP, RE5CIC-W-HP, RE5CIC-W-UP .
Mic in Helix (MIH) hearing aids (including type CSX12 with FCC ID X26CSX12, IC number 6941C-CSX12 models designated by a “W”) with size 312 battery and Custom Mic in Helix hearing aids (including type CSX13 with FCC ID X26CSX13, IC number 6941C-CSX13 models designated by a “W”) with size 13 battery are available in the following variants: RE9MIH-W-MP, RE9MIH-W-HP, RE9MIH-W-UP, RE7MIH-W-MP, RE7MIH-W-HP, RE7MIH-W-UP, RE5MIH-W-MP, RE5MIH-W-HP, RE5MIH-W-UP.
Additional information Technical specifications Hearing aid model Maximum output (Data in accordance with IEC60118-0 Edition3.0 2015-06, IEC60118-7 and ANSI S3.22-2009, supply Voltage 1.3V) All Low Power (LP) models 114 dB SPL (typical) All Medium Power (MP) models 118 dB SPL (typical) All High Power (HP) models 120 dB SPL (typical) All Ultra Power (UP) models 129 dB SPL (typical); 128 dB SPL (typical)* * For wireless CIC-models.
Acknowledgments Portions of this software are written by Kenneth MacKay (micro-ecc) and licensed under the following terms and conditions: Copyright ® 2014, Kenneth MacKay. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Use of the Made for Apple badge means that an accessory has been designed to connect specifically to iPhone, iPad and iPod touch models, and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. © 2019 GN Hearing A/S. All rights reserved.
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Manufacturer according to EU Medical Device Directive 93/42/EEC : Worldwide Headquarters GN ReSound A/S Lautrupbjerg 7 DK-2750 Ballerup Denmark Tel. +45 45 75 11 11 resound.com CVR no. 55082715 Australia GN Hearing Australia Pty Ltd. Gate C, 19-25 Khartoum Road Macquarie Technology Park Macquarie Park NSW 2113 Tel.: (free) 1800 658 955 resound.com New Zealand GN HearingNew Zealand Limited Ground Floor, North Entrance 4 Fred Thomas Drive Takapuna, Auckland, 0622 Tel.: (free) 0800 900 126 resound.
