User's Manual Part 2

Chapter 5
Diagnostics and
Troubleshooting
This chapter describes the WinLink 1000 diagnostic functions, which
include:
• Get Link Information
• Monitoring Performance
• Error detection and alarms including Link Compatibility
• Diagnostic tests (local and remote loopbacks on E1 or T1 link)
• Troubleshooting
• Frequently asked questions.
5.1 Automatic Link Data Collection (Get Link
Information)
The Get Link Information feature collects all the link and Manager
information which can be used for diagnostics.
In the event of needing to contact technical support please send this
file so as to speed up the assistance.
Æ
To get link information
1. Click Help on the menu bar, select Link Information.
The Get Link Information dialog box appears. See
Figure 5-1 .
2. Select or deselect the data options. If the file is to be sent to
Technical Support leave all options checked.
3. Click File Path to get to the directory to save the file in.
4. Click Start to save the information.
The file is saved as Link Information.txt
Automatic Link Data Collection (Get Link Information) 5-1