Scopia XT5000 Endpoint with Embedded Server for IP Office Installation Guide Version 3.2 3.2 For Avaya IP Office 8.
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Table of Contents Chapter 1: About the Scopia XT Endpoint for IP Office Technical Specifications ................................................................................................................................... 8 Chapter 2: Installation Workflow for Scopia XT Endpoint for IP Office Chapter 3: Planning the Topology of the Scopia XT Endpoint for IP Office Deployment About the Scopia XT Endpoint for IP Office Embedded MCU .....................................................................
Connecting the One-Way Microphone Pod and other Analog Microphones ..................................... 36 Connecting an Analog Sound System ................................................................................................38 Connecting the Video Equipment to the Scopia XT Endpoint for IP Office ................................................... 40 Connecting the Primary XT Premium Camera ...................................................................................
Setting the Administrator PIN Code for the XT Endpoint ................................................................... 89 Setting Date and Time ........................................................................................................................ 90 Setting the Time Zone ........................................................................................................................ 91 Remotely Setting Regional Information ........................................................
Resolving Camera Issues .............................................................................................................................151 Resolving IP Address Problems ................................................................................................................... 153 Resolving XT Remote Control Unit Problems .............................................................................................. 155 Restoring Default User Settings ....................................
Chapter 1 | About the Scopia XT Endpoint for IP Office The Scopia XT Endpoint for IP Office incorporates state-of-the-art video technology for high definition (HD) conferencing, allowing you to locally host videoconferences with the built-in MCU. Videoconferences can include a variety of different endpoints: H.323, SIP, Scopia XT Desktop clients and Scopia Mobile clients (with the Scopia XT Desktop Server), and ISDN endpoints (via Scopia 100 Gateway).
• Support for dual HD video streams, allowing presentations and video clips to be shared in resolutions of up to 1080p 60 fps, depending on the license. This includes either video input from two cameras, or one video stream from the camera, and one presentation stream from the PC. • Allows to easily share data and presentations with third-party endpoints. • DVD-quality audio with up to 48 kHz sampling rate audio encoding capability.
Table 1: Physical device specifications Scopia XT Endpoint for IP Office System power requirements 100-240 VAC, 50/60 Hz, 1.8 A Max. for XT Codec Unit and AC direct for the monitor Maximum power consumption 100W, AC input 115VA (341 BTU/hr) at 40°C Operating temperature 0°C to 40°C (32°F to 104°F) Relative humidity 5% to 90% non-condensing Storage temperature -40°C to 70°C (-40°F to 158°F), ambient Physical dimensions and Net Weight Height: 49.5cm (19.5"), Width: 54cm (21.5"); Depth 25cm (9.
Scopia XT Endpoint for IP Office Live video resolution 1920 X 1080 @ 25, 30, 50, 60fps: HD1080p25, 30, 50, 60 (optional) 1280 x 720 @ 25, 30, 50, 60fps: HD720p25, 30, 50, 60 1024 x 576 @ 25, 30fps: w576p 768 x 448 @ 25, 30fps: w448p 704 x 576 @ 25, 30fps: 4CIF 704 x 480 @ 25, 30fps: 4SIF 576 x 336 @ 25, 30fps 512 x 288 @ 25, 30fps: wCIF 400 x 224 @ 25, 30fps 352 x 288 @ 25, 30fps: CIF 352 x 240 @ 25, 30fps: SIF Presentation video resolution 1920 x 1080 @ 25, 30, 50, 60fps (optional) 1440 x 900 @ 60fps: W
Table 3: Network and security capabilities Scopia XT Endpoint for IP Office Network Interfaces 2 x 10/100/1000 Base-T full-duplex (RJ-45) 2nd GLAN enabled by default Firewall Traversal Auto NAT discovery HTTP and STUN H.460.18, H.460.19 Installation Guide for Scopia XT5000 Endpoint with Embedded Server for IP Office Version 3.
Chapter 2 | Installation Workflow for Scopia XT Endpoint for IP Office About this task To safely set up and perform the required initial settings to start using the Scopia XT Endpoint for IP Office, follow the recommended workflow described below. Procedure 1. Decide how to incorporate the XT Endpoint into your deployment, as described in Planning the Topology of the Scopia XT Endpoint for IP Office Deployment on page 14. For example, decide where to deploy the XT Endpoint, and the ports to open. 2.
10. Configure the system to work with the IP Office Proxy/Registrar, as described in Registering the XT Endpoint to IP Office on page 82. If you do not register to IP Office, you cannot host videoconferences or use the full functionality of the system. 11. You can modify the default administrator PIN code as described in Setting the Administrator PIN Code for the XT Endpoint on page 89 (recommended). 12.
Chapter 3 | Planning the Topology of the Scopia XT Endpoint for IP Office Deployment There are a number of ways that the Scopia XT Endpoint for IP Office can be deployed in a network, depending on whether you use it as a room system endpoint or a conference hosting system, and the type of the endpoints connecting to the unit.
Table 4: Video capabilities for participants hosted by Scopia XT Endpoint for IP Office Maximum Resolution XT Endpoint Displayed and transmitted resolution (max) 720p (can be upgraded to 1080p) Resolution of single participant's video in layout (max) 448p Important: The capabilities depend on the selected CP layout. If the Scopia XT Endpoint for IP Office is used only as an MCU for hosting videoconferences, block the audio and video input from this Scopia XT Endpoint for IP Office during the meeting.
Figure 2: Scopia XT Endpoint for IP Office Deployment Planning NAT and Firewall Traversal with Scopia XT Endpoint for IP Office The Scopia XT Endpoint for IP Office fully supports NAT and firewall traversal, enabling you to place the unit behind a NAT router or firewall and connect with other endpoints seamlessly.
Figure 3: Using an HTTP/STUN Server for NAT and Firewall Traversal This approach works well in simple NAT and firewall traversal deployments, typically used by home offices and Small Medium Businesses (SMBs).
Figure 4: Using XT Endpoint for NAT and Firewall Traversal Regarding GLAN1 and GLAN2 configuration, the XT Endpoint communicates simultaneously with the public and private network endpoints using IP addresses (see Figure 4: Using XT Endpoint for NAT and Firewall Traversal on page 18). Supporting ISDN Connectivity About this task The Scopia XT Endpoint for IP Office supports ISDN connectivity, allowing calls from endpoints to be routed to the relevant videoconference via the Scopia Gateway for ISDN.
With the gateway approach less communication lines are needed. As all gateways do not connect at the same time and not all calls are ISDN, many more endpoints can share the same ISDN connection and gateway. Before you begin Enable Peer-to-Peer mode in the Scopia Gateway for ISDN. For more information, see the Scopia Gateway documentation. Procedure 1. Access the XT Endpoint web interface, as described in Accessing XT Endpoint Web Interface on page 55. 2. Select Administrator Settings > Protocols > ISDN.
Reference Guide for Scopia XT Endpoint for IP Office API, which includes the list of commands over the Ethernet interface. Implementing Port Security for the Scopia XT Endpoint for IP Office The Scopia XT Endpoint for IP Office provides video technology for room conferencing, including support for dual stream 1080p video, high quality data sharing, high quality full band audio and a highcapacity embedded MCU (selected models).
Table 6: Bidirectional Ports to Open on the XT Endpoint Port Range Protocol Destination Functionality Result of Blocking Port Required 69 TFTP (UDP) TFTP client or server Enables sending and receiving files via TFTP Cannot send or receive files via TFTP Optional 80 HTTP (TCP) Web server Enables you to remotely perform management tasks via the web user interface, enables NAT auto-discovery via HTTP In: Cannot access the web server Recommended Out: Cannot access the web server and NAT auto-dis
Port Range Functionality Result of Blocking Port Protocol Destination 3338 XML Commands (TCP) Scopia Control, Scopia XT Desktop Server Enables communication with Scopia Control and Scopia XT Desktop Server by sending commands and receiving responses Cannot Optional communicate with Scopia Control application or and Scopia XT Desktop Server 3478, 3479 STUN (UDP) STUN Server Enables endpoints to automatically discover the presence of a firewall or NAT, and to determine their public IP address.
Table 7: Outbound Ports to Open from the Scopia XT Endpoint for IP Office Port Range Protocol Destination Functionality Result of Blocking Port Required 162 SNMP (UDP) An SNMP manager station Enables discovering You cannot discover the Optional the system IP address system IP address via via SNMP SNMP 1718 H.225.0/ RAS (UDP) Multicast IP address 224.0.1.41 (all gatekeepers) Enables H.323 endpoints to automatically identify the gatekeeper to register with H.
• From the endpoint interface, select Configure > Advanced > Networks > Preferences > Dynamic Ports. Figure 6: Configuring the TCP or UDP port range from the web interface 2. Define how the XT Codec Unit assigns ports by selecting one of the following from Auto detect: • No: The XT Codec Unit uses the range of dynamic ports indicated and allows you to define the base port (default and recommended setting). • Yes: The XT Codec Unit assigns ports randomly, and you cannot define the base port. 3.
Chapter 4 | Prerequisites for Setting up the System Before beginning the installation of the system, you must read the safety regulations for a safe use of the system, verify the conference room setup, and check that the product corresponds to your order.
Figure 7: Suggested Room Setup • When deciding where to place the XT Codec Unit and the camera, ensure that the Infra-Red (IR) sensors of both the XT Codec Unit and the camera, located on the front panels, are not facing sunlight or inverter fluorescent lamps. This is necessary so that the XT Endpoint can receive IR commands of the XT Remote Control Unit sent from the IR receivers of both the XT Codec Unit and the XT Premium Camera.
To prevent echo cancellation, we recommend positioning the Microphone Pod as far as possible from loudspeakers and other noise sources (for example, computer fans). Do not place paper or other objects in front of the Microphone Pod. Use 2 Microphone Pods for large conference tables (selected models). Distribute them evenly on the table. • Avoid white walls as they can introduce an effect-like backlight: a white wall increases the illumination behind the person.
Chapter 5 | Setting up the Scopia XT Endpoint for IP Office After reading the section Prerequisites for Setting up the System on page 25, you can install the Scopia XT Endpoint for IP Office.
Connecting Scopia XT Endpoint for IP Office to Your Network About this task Your Scopia XT Endpoint for IP Office has two GLAN 10/100/1000 ports for connecting to the network.
Procedure 1. Connect your computer to the XT Codec Unit: • For computers and laptops with a DVI out connector, connect the DVI cable to the DVI-I socket of the XT Codec Unit and connect the other end of the cable to the computer. Figure 9: Connecting a computer to Scopia XT Endpoint for IP Office • For computers with a VGA output connector, use the included DVI to VGA adapter. a. Connect the DVI-VGA adapter to the DVI-IN socket of the XT Codec Unit. b. Connect a VGA cable to the adapter.
Figure 10: Connecting the computer's audio to the XT Codec Unit 3. Continue with setting the display resolution, as described in Selecting the Computer Display Resolution on page 31. Selecting the Computer Display Resolution About this task For optimal display quality, and to prevent the screen from flickering during the videoconference, set the computer display to one of the supported picture resolutions and refresh frequencies. This procedure assumes computers running Microsoft Windows. Procedure 1.
Name Resolution WXGA 1280x768/ 1280x800 720p 1280x720 XGA 1024x768 SVGA 800x600 VGA 640x480 3. Select Apply. 4. Select the refresh frequency rate from the Screen refresh rate field. See Table 9: Resolution and refresh rates on page 32 for the supported resolution and refresh rates.
Deciding on the Audio Setup for the Scopia XT Endpoint for IP Office Typically, you connect a three-way Microphone Pod to the Scopia XT Endpoint for IP Office. Alternatively, if you connected the USB camera, you can use the built-in microphone (see Connecting the Optional USB Camera on page 42 for details).
Figure 11: Options for connecting audio equipment About the Microphone Pod The following Microphone Pods are available for the XT Endpoint: • Three-way Microphone Pod Typically used for larger meeting rooms, the three-way Microphone Pod includes digital audio input from all sides for more enhanced coverage (360º range). • One-way Microphone Pod Typically used for smaller meeting rooms, the one-way analog Microphone Pod includes analog audio input from one side (180º range).
To connect the Microphone Pod, see Connecting the Three-Way Microphone Pod on page 35 or Connecting the One-Way Microphone Pod and other Analog Microphones on page 36. Figure 12: Microphone range of audio input Connecting the Three-Way Microphone Pod About this task Connect the three-way Microphone Pod as described in this procedure. For more information about the Microphone Pod, see About the Microphone Pod on page 34.
Procedure 1. Connect the Microphone Pod output to the rear panel of the XT Codec Unit. Figure 13: Connecting the Microphone Pods to the XT Codec Unit 2. (Optional) Connect the second Microphone Pod output to the first Microphone Pod input . Figure 14: Connecting an additional 3-way Microphone Pod Installation Guide for Scopia XT5000 Endpoint with Embedded Server for IP Office Version 3.
Connecting the One-Way Microphone Pod and other Analog Microphones About this task You can connect the one-way Microphone Pod. For details about the Microphone Pod, see About the Microphone Pod on page 34. When the Microphone Pod is not sufficient for covering the room, you can use an external analog/optical microphone. This is typically only done for large-room configurations.
Figure 15: Connecting the one-way Microphone Pod 2. When using a microphone system other than the Microphone Pod, configure the echo cancellation settings: a. Enable/disable echo cancellation as described in Configuring Analog Audio Connections on page 106: • For analog/optical microphone systems that do not contain echo cancellation, enable the echo canceller. • For external mixers that handle echo cancellation externally, disable echo cancellation.
Connecting an Analog Sound System About this task If the room size requires stronger audio output, you can connect analog audio equipment (for example, an external amplifier) to the analog connector of the XT Codec Unit. This procedure specifically describes how to connect an external amplifier. For more information about typical audio configurations for the XT Endpoint, see Deciding on the Audio Setup for the Scopia XT Endpoint for IP Office on page 33.
Connecting the Video Equipment to the Scopia XT Endpoint for IP Office These sections describe how to connect the video devices to the XT Codec Unit.
Caution: Failure to remove the camera stabilizing cartons before connecting the camera can cause damage to the system. 3. Insert these connectors on the camera cable to the ports on the back of the camera, as shown in Figure 18: Connecting cables to the back of the camera on page 41: • The DVI connector to the DVI socket • The 8-pin connector to the IN (RS232C) socket • The power connector to the DC IN 12V socket Figure 18: Connecting cables to the back of the camera 4.
Figure 20: Connecting the cables to the XT Codec Unit Important: If you connect a camera to the DVI-I input, the system manages it as PC content. 6. Enable the HD1 camera and configure its settings, as described in Configuring the Camera Connection on page 95. Connecting the Optional USB Camera About this task You can connect the optional USB camera to the XT Codec Unit. Currently, the USB camera certified to work with the system is the Logitech C290 Webcam.
Figure 21: Connecting the USB camera to the XT Codec Unit 2. Enable the USB camera and configure its settings, as described in Configuring the Camera Connection on page 95. 3. Enable the built-in microphone and configure its settings, as described in Configuring the Microphone on page 105. Connecting the Optional XT Premium Camera About this task You can connect the optional camera to the XT Codec Unit together with other devices to get the number of video streams that best fit your conference.
Caution: Always remove the camera stabilizing cartons before connecting the camera. Caution: Do not place the camera on top of the XT Codec Unit. It can cause the system to overheat. 2. Connect the camera to the DVI Input connector on the XT Codec Unit: Figure 22: Connecting the optional XT Premium Camera for XT1200 Important: If you connect a camera to the DVI-I input, the system manages it as PC content. 3. Connect the power supply cable to the DC IN connector on the camera. 4.
You can control the optional camera using the XT Remote Control Unit instead of the camera remote control. To do this, you must connect a VISCA Cross cable between the main and the optional cameras. Important: The camera remote control is disabled when you connect the main and optional cameras using a VISCA Cross cable. VISCA Control is a standard protocol to control PTZ Cameras. VISCA Control is implemented through the cable connection from the main camera to the CTRL CAM input of the XT Codec Unit.
Figure 23: 8-Pin Mini-DIN Connector Figure 24: Pinout Diagram 2. Connect the VISCA Cross cable from the main camera VISCA OUT to the optional camera VISCA IN. Check that the SYSTEM SELECT switch on the back panel of the camera is set to 7. Connecting the Optional Scopia XT Camera Switch About this task You can control and include more than one HDMI camera in your video by connecting them to the Scopia XT Camera Switch (purchased separately).
speaker, and use another camera for the audience. Connecting the Scopia XT Camera Switch also allows you use multiple cameras while still keeping the DVI port open to connect a computer and share content. You can connect to the Scopia XT Camera Switch an XT Premium Camera or any other HD device with a supported resolution, included a DVD or Blu-ray player. Important: You can only connect and use together cameras of the same model.
3. Insert the three connectors of the camera cable (3 connectors on one side, 2 connectors on the other side) to the sockets on the back of the camera, as shown in Figure 18: Connecting cables to the back of the camera on page 41: • The DVI connector to the DVI socket • The 8-pin connector to the IN RS232C socket • The power connector to the DC IN 12V socket Figure 26: Connecting cables to the back of the camera 4.
Figure 27: Connecting cables to the Scopia XT Camera Switch 5. Connect the second camera (Figure 28: Connecting the second camera on page 50): a. Connect the 10-meter VISCA Control cable supplied with the camera kit. Important: If you’re planning to position the optional camera further away from the XT Codec Unit, you can create a cable of up to 15 meters (50 feet) by attaching each end of the VISCA Cross cable to an 8-pin mini-DIN male connector.
Figure 28: Connecting the second camera • Attach one end of the VISCA control cable to the IN RS-232C connector on the second camera. • Attach the other end to the OUT RS-232C connector on the first camera. b. Connect the DVI-HDMI cable: • Attach the DVI connector to the DVI socket on the second camera. • Attach the HDMI connector to the HDMI socket labeled 2 on the Scopia XT Camera Switch. 6. If required, repeat the above step for a third or fourth camera. 7.
9. Connect one end of the power supply cable to the DC IN 12V connector on the camera, and the other end into one of the power sockets on the wall. 10. Configure the cameras' settings as explained in Configuring the Camera Connection on page 95. If required, connect the DVD or Blu-ray player to a socket on the Scopia XT Camera Switch using an HDMI cable.
Radvision has tested and certified these two video converters from Gefen: • GTV-COMPSVID-2-HDMIS, Composite/S-Video to HDMI Scaler • GTV-HDMI-2-COMPSVIDS, HDMI to Composite/S-Video Scaler See the company’s site for documentation.
Important: When the Low Battery icon appears on the display, we recommend to change batteries immediately, to ensure proper functioning of the system. For battery disposal information refer to the Safety Instructions leaflet. Procedure 1. Slide the battery compartment cover open. 2. Put the battery in, making sure the battery is positioned correctly. 3. Slide the battery compartment cover back until you hear a click.
Chapter 6 | Initial Configuration After connecting the system and powering it on as described in Setting up the Scopia XT Endpoint for IP Office on page 28, perform the initial configuration as described in these sections: Navigation • How to Control the XT Endpoint on page 54 • Registering and Enabling your Scopia XT Endpoint for IP Office license on page 68 • Performing Basic Configuration on page 74 • Registering the XT Endpoint to IP Office on page 82 • Setting Basic System Information on page 85 • Con
You can also configure the XT Endpoint from the endpoint itself by first enabling advanced configuration, as described in Maintaining the XT Endpoint Locally from the Endpoint on page 66. By default, all computers in the network can manage and upgrade the XT Endpoint remotely. To limit access to specific computers in the network, see Enabling Remote Management on the Scopia XT Endpoint for IP Office on page 56.
Important: We recommend changing the default credentials after logging in for the first time, as described in the Administrator Guide for Scopia XT Endpoint for IP Office. 3. (Optional) Select the web interface language from the Language list. 4. Select Login. Enabling Remote Management on the Scopia XT Endpoint for IP Office About this task Remote management on your Scopia XT Endpoint for IP Office is enabled by default.
Figure 33: Configuring remote management on XT Endpoint 2. Set the fields as described in Table 10: Configuring remote management on XT Endpoint on page 57. Table 10: Configuring remote management on XT Endpoint Field Name Web Management Description Configure whether to allow remote management via the web interface, as follows: • Select Yes to enable remote management of the XT Endpoint from its web interface. • Select No to disable remote management of the XT Endpoint from its web interface.
Field Name Subnet Mask Description This field is only relevant if you set the Enable all addresses field to No. Enter the Subnet mask associated with the IP address or group of IP addresses specified above. User Name The current credentials for remote access are displayed. Password Modify the credentials here. You must be connected via HTTPS (see above). The default username for the web interface is Admin and the default password is 1234.
Figure 34: Enabling remote access to the XT Endpoint 2. Set the fields as described in Table 11: Enabling remote upgrade on page 59. Table 11: Enabling remote upgrade Field Name Download Management Description Configure whether to allow remotely downloading firmware or patches to the XT Codec Unit via a Windows PC upgrade program, as follows: • Select Yes to enable remote downloads to the XT Endpoint. • Select No to disable remote downloads to the XT Endpoint.
Managing your XT Endpoint Locally from the Endpoint You can set up and control the Scopia XT Endpoint for IP Office from the endpoint's main menu, using your XT Remote Control Unit. To perform advanced configuration XT Endpoint from the endpoint itself, you must first enable advanced configuration as described in Maintaining the XT Endpoint Locally from the Endpoint on page 66.
Important: When you access the system for the first time only, the Quick Setup wizard is displayed (for details, see Accessing the Quick Setup Procedure on page 75). Figure 35: Main menu 4. Select one of the options using the arrow keys of the XT Remote Control Unit. Using the XT Remote Control Unit This section explains how to use the XT Remote Control Unit to navigate through the system menus, and lists the function of each key.
Installation Guide for Scopia XT5000 Endpoint with Embedded Server for IP Office Version 3.
Figure 36: The new XT Remote Control Unit Use the XT Remote Control Unit to navigate through system menus, as follows: • Scroll through menus and options using the arrow keys and pressing the ok/menu key. Important: Use the ok/menu key to select an item or a specific option, such as when choosing the interface language. If there are less than 5 options in a list, press ok/menu repeatedly to scroll through the options. • Use the XT Remote Control Unit keypad to enter letters and digits.
You can also switch between ABC, abc, and 123 input methods by pressing 1/a/A repeatedly while the cursor is in the input field. Pairing an XT Remote Control Unit with a XT Codec Unit About this task Multiple XT Codec Units can be set up in the conference room and controlled with different XT Remote Control Units. Each XT Remote Control Unit is dedicated to one XT Codec Unit by pairing them. This is done by configuring the same numeric code in your XT Remote Control Unit and the system software.
Figure 37: Setting the XT Remote Control Unit Code 2. Enter the numeric code in the Remote control code field. You can choose any value between 1-99. 3. From the web interface only, select Save. 4. On the XT Remote Control Unit, press the * and # keys simultaneously until the red led blinks twice. Figure 38: Setting the code on the XT Remote Control Unit 5. Using the keypad, type the number you just entered in the Remote control code field. Important: You must always use two digits for a code.
Important: The code and icon do not appear when the default code, 01, is used. 6. Set the code and exit by doing one of the following: • In the web interface, select Finish. • In the endpoint, press OK. Maintaining the XT Endpoint Locally from the Endpoint About this task To perform advanced configuration and maintain the Scopia XT Endpoint for IP Office from the endpoint itself, you must first perform this procedure to access advanced settings. For example, you can upgrade the XT Endpoint.
2. Set Show Advanced Settings to Yes. 3. Press the Back key on the XT Remote Control Unit. The Advanced section now appears in the Configure screen. 4. Select Configure > Advanced. 5. Enter the password required to access the Advanced settings. The default password is 1234. The Advanced screen appears. Installation Guide for Scopia XT5000 Endpoint with Embedded Server for IP Office Version 3.
Figure 39: Advanced configuration screen 6. We recommend changing the default administrator password, as described in Setting the Administrator PIN Code for the XT Endpoint on page 89. Registering and Enabling your Scopia XT Endpoint for IP Office license About this task To activate the features of your XT Endpoint, you first register the product to obtain your license key, and then enable the license. Follow the workflow described in this section.
Registering the Scopia XT Endpoint for IP Office to Obtain a License Key About this task Register your XT Endpoint to obtain your license key to activate the features of the XT Codec Unit, and receive a number of additional benefits: • Notification of software updates and new features availability. • Be the first to know about product support alerts. • Access to Radvision’s user-community.
Table 12: Scopia XT Endpoint for IP Office Software Options Feature Option/Reference Description Video resolution 55111-00937 Full HD (1080p) Higher quality video at 1080p 60 fps instead the default 720p 60fps. Recording Videoconferences 55111-00933 USB Recording License You can record videoconferences and store them to a connected USB storage device. You cannot record videoconferences when encryption is enabled.
Remotely Enabling the License from the Web Interface About this task This procedure describes how to enable the software license of an XT Codec Unit remotely via the web interface. You can also enable the license from the endpoint's interface, as described in Enabling the License from the Scopia XT Endpoint for IP Office on page 73. If you do not yet have your license key, you can set up the system in demo mode for a period of 24 hours. After this time, you must enable your license key to use the system.
Figure 40: Accessing licenses from the Scopia XT Endpoint for IP Office home page The Licenses page appears. Installation Guide for Scopia XT5000 Endpoint with Embedded Server for IP Office Version 3.
Figure 41: Enabling the license from the web interface Important: The Web page shows the serial number (10-digit string) and user code. The user code corresponds to the system MAC address. These fields are not editable. The serial number is also printed on a label affixed at the back of the XT Codec Unit. 3. Enter the active license key you received when registering the product. You can also enter license keys for optional features. 4. Select Enable license. The license is automatically enabled.
Before you begin • Obtain a license key for the Scopia XT Endpoint for IP Office as described in Registering the Scopia XT Endpoint for IP Office to Obtain a License Key on page 69 or, if you are enabling a license option to extend Scopia XT Endpoint for IP Office functionality, see Installing and Enabling Licenses which Extend System Functionality on page 69.
the Installation Guide for Scopia XT Endpoint for IP Office, and Safety Instructions leaflet for Scopia XT Endpoint for IP Office. To start using your XT Endpoint, first define basic settings, such as the system's name, language, and network settings. This is relevant for both new installations, and also after restoring default settings and re-installing software.
Figure 43: Accessing the Quick Setup 2. The quick setup wizard guides you through these basic configuration tasks: • Setting the System Name and Language on page 76: Define your system's name, your country, and preferred language for the interface. • Adjusting the Image Position on page 78: Adjust your monitor's image if necessary. Important: This task is not available from the web interface. If you are configuring from the web interface, perform this procedure from the endpoint.
You can also select the country in which the system is located and the language in which the system menus are displayed. After initial setup, you can modify these settings by selecting Configure > General from the Main menu, or from the web interface as described in Remotely Setting the System Name and Language on page 85. Before you begin Access the quick setup wizard from the endpoint or web interface, as described in Accessing the Quick Setup Procedure on page 75. Procedure 1.
Adjusting the Image Position About this task If your monitor does not center the image correctly, perform this procedure. This can be done from the endpoint itself only. Before you begin This procedure is performed as part of the Quick Setup Wizard, after Setting the System Name and Language on page 76. Access the quick setup wizard from the endpoint, as described in Accessing the Quick Setup Procedure on page 75. Procedure 1.
Figure 46: Adjusting the image position 3. Use the arrow keys on the XT Remote Control Unit to position the image, and then press ok/menu. 4. Press 2 to align the bottom right corner. 5. Use the arrow keys on the XT Remote Control Unit to position the image, and then press ok/menu. 6. To configure network settings, select Next and continue with Configuring Network Settings on page 79.
Procedure 1. Press ok/menu and select one of the following from the IP Address Mode list: • Automatic: (Default) Select this option if the system gets its IP address automatically (using DCHP). The IP address, Subnet mask, Gateway, and DNS fields appear as read-only. See Table 13: Configuring IP addresses on page 81 for a description of these fields. • Manual: Select this option if you require a static IP address.
Table 13: Configuring IP addresses Field Name IP address Description Enter the system static IP address here, used for accessing and managing the system. If the system retrieves its IP address automatically, this field displays the IP address assigned to the system. Subnet mask Enter the subnet mask associated with the IP address. If the system retrieves its IP address automatically, this field displays the subnet mask that has been assigned. Gateway Enter the default gateway static IP address.
Access the quick setup wizard from the endpoint or web interface, as described in Accessing the Quick Setup Procedure on page 75. Procedure 1. Set the Use Gatekeeper list to Yes. Figure 48: Gatekeeper settings 2. Set the Mode list to Manual. Important: If the gatekeeper is configured to be automatically detected by endpoints, select Automatic (depends on the type of gatekeeper). Consult the network administrator. 3. Enter the IP address of the gatekeeper in the Gatekeeper IP address field. 4.
Registering the XT Endpoint to IP Office About this task The procedure in this section explains how to register your XT Endpoint to the IP Office SIP Registrar and how to configure the SIP Proxy connection. If you do not register to IP Office, you cannot host videoconferences or use the full functionality of the system. The XT Endpoint can be configured to function in a SIP environment, where aliases are managed by SIP servers rather than gatekeepers.
Figure 49: Configuring SIP settings 2. Configure parameters as described in Table 14: Configuring SIP-related parameters on page 84. Table 14: Configuring SIP-related parameters Parameter User Description Enter the extension number of the user, as configured in IP Office. When connecting over SIP, this name is displayed on the monitors participating in the videoconference. Authentication Name Enter the user's Name, as configured in IP Office.
Parameter Description Use SIP Registrar Select Yes. Registrar DNS Name Enter the DNS name or IP address of the IP Office server. Use SIP Proxy Select Yes. Proxy DNS Name Enter the DNS name or IP address of the IP Office server. Proxy Model Select Auto. 3. From the web interface only, select Save. 4. (Optional) If you are securing SIP connections using TLS certificates, continue with Securing Connections to the XT Endpoint Using TLS on page 131.
• From the XT Endpoint web interface, select Basic Settings > Preferences > General. • From the endpoint's main menu, select Configure > General. Figure 50: Basic Settings page 2. Enter the name of the XT Endpoint in the System Name field. 3. Select the required language from the Language list. 4. From the web interface only, select Save.
used. For more information, see Registering the XT Endpoint to IP Office on page 82 and Registering the Scopia XT Endpoint for IP Office with a Gatekeeper on page 120. Figure 51: Scopia XT Endpoint for IP Office's titlebar Procedure 1. Access the system name settings: • From the XT Endpoint web interface, select Administrator Settings > System > Location. • From the endpoint's main menu, select Configure > Advanced > System > Location. You need to enter the PIN required to access the Advanced settings.
Table 15: Setting the display name Field System Name Display Mode Description Select which name the system displays on the titlebar: • Automatic: The system selects the name to display by checking how the endpoint was registered, in the following order: – If the system is registered to a SIP registrar or proxy, the SIP username is displayed. – If the system is registered to a Gatekeeper, the H.323 name is displayed. – If the system is not registered at all, the System Name Unicode is displayed.
Setting the Administrator PIN Code for the XT Endpoint About this task You can modify the administrator PIN code required to access and modify advanced settings, such as defining camera or network settings. You can do this procedure from the endpoint itself or from the XT Endpoint web interface. The default PIN is 1234. We recommend that you change the administrator PIN when starting the system configuration to prevent users from changing settings by mistake.
From the web interface only, re-enter your new PIN in the Confirm PIN Code field. 4. Save your changes as follows: • From the endpoint, select Done. • From the web interface, select Save. Use this PIN the next time you are accessing advanced settings. Setting Date and Time About this task You can set the date and time from either the endpoint or the web interface.
Field Name Description Use Default NTP Server If your organization uses an external Network Time Protocol (NTP) server for synchronizing the system clock, select Yes. If your organization uses one or two internal NTP servers for that purpose, select No and enter the server IP address in fields Server 1 and/or Server 2. Refresh time Indicates the period of time after which the system contacts the NTP server to refresh the clock. 3. From the web interface only, select Save.
Figure 54: Setting the time zone Table 17: Configuring time zone related settings Field Name Description Time zone list Select the time zone to which the system belongs. Enable daylight time Set the daylight or summer time field to Yes or No according to the current daylight-saving status of your time zone. Start (dd/mm) Set the day and month to indicate when daylight saving times start. Stop (dd/mm) Set the day and month to indicate when daylight saving times end. 3.
Figure 55: Setting regional information 3. Define regional settings as described in Table 18: Configuring regional information on page 93. Table 18: Configuring regional information Field Name Description System name Enter the name that will appear in the local endpoint interface and in the remote endpoint interface (if connected). Country Select the country in which the local system is located. Once the country is selected, the other fields are populated automatically.
Configuring the Screen Saver to Start Automatically About this task The screen saver helps to protect your monitor from burn-in without switching it off. This can be useful in situations when you stop using your Scopia XT Endpoint for IP Office for a relatively short period of time. You can do this procedure from the endpoint itself or from the XT Endpoint web interface. Procedure 1. Access the screen saver settings as follows: • From the endpoint's main menu, select Configure > General.
Navigation • Configuring the Camera Connection on page 95 • Setting up the Monitor Display Modes on page 100 Configuring the Camera Connection About this task You configure the connection depending on the type of camera and its functionality. This includes configuring the Scopia XT Camera Switch. You can do this procedure from the endpoint itself or from the XT Endpoint web interface.
Figure 57: Configuring general camera settings from the web interface 2. Configure the camera connection as described in Table 19: Configuring general camera settings on page 97: Installation Guide for Scopia XT5000 Endpoint with Embedded Server for IP Office Version 3.
Table 19: Configuring general camera settings Field Name Default camera Description Select the port of the XT Codec Unit which you connected the default camera, which is automatically activated when the system powers up. Figure 58: Video inputs of the XT Codec Unit • HD1: Select if you connected the default camera to the HDMI input of the XT Codec Unit. This is the most common configuration.
Field Name Description Always power on Camera Ensures the camera does not automatically power off, enabling the system to be switched on via remote control, if the camera has an infrared receiver. Camera privacy Mode Places the camera in a sleep position, with the lens facing down and to the left, when the system is in screen saver or privacy mode (default). Digital zoom Enables digital zoom for cameras equipped with this feature.
Table 20: Configuring advanced camera settings Field Name Enable Description Select Yes to enable this camera. Otherwise, you cannot use the video input from this camera. If you connected multiple cameras via the Scopia XT Camera Switch, enable each camera. You cannot disable the default camera. Moving (PTZ) Enable the camera pan, tilt and zoom functionality if it is supported by your camera, such as the XT Premium Camera.
Setting up the Monitor Display Modes About this task You can configure the monitor from the XT Endpoint endpoint or web interface by: • Setting its resolution • Configuring the system to work with a single monitor or two monitors side-by-side. • Modify the default video layout to define whether the user sees two or three video streams on the monitor(s): local video, remote video, and a data presentation. For more information about video layouts, see Scopia XT Endpoint for IP Office User Guide.
Figure 60: Configuring the general monitor settings from the web interface b. Configure the general settings: Installation Guide for Scopia XT5000 Endpoint with Embedded Server for IP Office Version 3.
Table 21: Configuring general monitor settings Field Name Number of monitors Description Specifies the number of monitors connected to the XT Codec Unit. In a dual configuration, the selected layout is depicted as two pictures representing the two connected displays. • - The system automatically detects the number of connected monitors (recommended). • HD1/HD2 - When a single monitor is connected to the HD1/HD2 output socket of the XT Codec Unit.
Figure 61: Setting PIP-PaP option b. Configure the PiP and PaP options as described in Table 22: Configuring PIP-PaP option on page 104. The PiP (Picture In Picture) view shows a video image in the main screen, with an additional smaller image overlapping in the corner. The PaP (Picture and Picture) view shows two images of the same size, presented side by side. For more information about video layouts, see Scopia XT Endpoint for IP Office User Guide.
Table 22: Configuring PIP-PaP option Field Name Multi Image Mode Description Sets PIP and PaP activation, depending on the number of video streams available. • auto: PIP and PaP are enabled only when needed. This occurs when the number of video streams is greater than the number of available monitors. The order of the video streams is set automatically, with precedence to the remote video streams. • On: PIP and PaP are enabled if at least two video streams are available.
Navigation • Configuring the Microphone on page 105 • Configuring Analog Audio Connections on page 106 • Configuring Audio Outputs on page 108 • Configuring the Echo Canceller on page 111 Configuring the Microphone About this task Typically, you connect the Microphone Pod, which puts the focus on the speaker while isolating background noise. Alternatively, if you connected a USB camera, you can use the built-in microphone (see Connecting the Optional USB Camera on page 42 for details).
Figure 62: Configuring the microphone settings from the web interface 3. Set the fields as described in Table 23: Configuring the microphone connection on page 106. Table 23: Configuring the microphone connection Field Name Description Enabled Enables/disables the microphone. Gain Use the slider to adjust the fixed Gain Control, setting the voice signal to the desired level. The AGC reduces the volume if the audio is strong and raises the volume if the audio is weak.
Figure 63: The analog/optical audio port on the XT Endpoint Before you begin Connect the analog audio equipment as described in Connecting an Analog Sound System on page 38. If configuring from the endpoint, you must first enable advanced configuration, as described in Maintaining the XT Endpoint Locally from the Endpoint on page 66. Procedure 1. Access the Microphone Pod settings: • From the endpoint's main menu, select Configure > Advanced > I/O connections > Audio - Input > Analog.
Field Name Type Description In a standalone microphone, power and audio can be supplied over the same wires; power is drawn from an external source but without a separate power supply. This is called phantom power. A built-in microphone, such as in a computer or the Scopia XT Executive, does not need phantom power since it gets power from the device itself, using the computer as its external power source, for example.
and outputs forms a matrix, which is depicted in the Scopia XT Endpoint for IP Office system menus (Figure 64: Defining the routing of the audio outputs on page 110).
Figure 64: Defining the routing of the audio outputs 2. Set the fields as required. Table 25: Configuring audio output settings Field Name Description Digital Audio to output If enabled, it routes the digital audio input port to one or more of the system’s audio output channels: HD1, digital audio and digital analog or all of the above. Echo Cancelled inputs to output This setting is disabled by default, to avoid echo effects and feedback loops when a monitor speaker is used.
Configuring the Echo Canceller About this task If your Scopia XT Endpoint for IP Office works with an external microphone system that does not contain echo cancellation, perform this procedure to cancel echo. Before you begin Enable echo cancellation as described in Configuring the Microphone on page 105. If configuring from the endpoint, you must first enable advanced configuration, as described in Maintaining the XT Endpoint Locally from the Endpoint on page 66. Procedure 1.
Field Name Audio delay automatic estimation Description An HDMI monitor might insert delay in the audio, causing an echo. If you set this field to Yes, the XT Codec Unit improves its echo canceller performance automatically. We recommend this setting when you connect a new monitor to the XT Codec Unit. If you set this field to No, you can generate the audio delay manually and train the echo canceller to use the resulting audio for better performance.
Configuring IP Addresses About this task To place calls, the system supports either IPv4-only mode, or dual IPv4 and IPv6 mode. HTTP, SNMP, and AT commands management occurs in IPv4 only, even if you set the system to support dual mode. You can configure the IPv4 address manually or automatically. Media streams in the same conference can be a mixture of IPv4 and IPv6.
Figure 67: Configuring IP addresses from the web interface 5. Set the fields as described in Table 27: Configuring IP addresses on page 114. Table 27: Configuring IP addresses Field Name Description MAC Address This setting cannot be changed. Automatic IP Address Set to Yes (default) if the system gets its IP address automatically. Set to No if you must set up a public IP address in the IP address field. The other fields in this page become configurable.
Field Name Gateway IP Address Description If the system gets its IP address automatically, this field indicates the gateway IP address assigned to the system. If you entered the system’s IP address manually, type the gateway IP address. DNS Server IP Address If the system gets its IP address automatically, this field indicates the DNS server IP address assigned to the system. If you entered the system’s IP address manually, type the DNS server IP address. 6. From the web interface only, select Save. 7.
Figure 68: Configuring the GLAN parameters from the web interface 3. Set the field as described in Table 28: Configuring network connectivity on page 116. To avoid connectivity issues, match these settings to the equivalent settings in the network. Table 28: Configuring network connectivity Field Name MTU Setting Sets the maximum size of each IP packet the XT Codec Unit can send to the network.
Field Name Speed Setting Select the suitable Ethernet speed: 10, 100, or 1000 MBPs for GLAN. This field is read-only if you selected Automatic for Speed/Duplex mode. Duplex mode Select the data transmission mode that is defined for your network router or switch, either duplex or half-duplex mode. This field is read-only if you selected Automatic for Speed/Duplex mode. 4. From the web interface only, select Save.
Figure 69: Configuring NAT traversal settings from the web interface 2. Set the fields as described in Table 29: Configuring NAT-related settings on page 118. Table 29: Configuring NAT-related settings Field Name Description NAT Traversal Set to Yes to allow the system to be located behind a firewall/NAT. Set to No if the system is not located behind a firewall/NAT, but has a public IP address. NAT Discovery Manual method of setting the system’s firewall/NAT public IP address.
Determining the Priority of Audio versus Video Quality About this task Quality of Service determines how your network handles IP packets sent to your system during a video conference. For example, you can set a higher priority to audio packets, so that when there is an issue with packet loss, audio quality is maintained over video. Bandwidth and video quality settings also contribute to call quality.
Figure 70: Configuring QoS settings 2. Set the fields as described in Table 30: Configuring QoS settings on page 120. Table 30: Configuring QoS settings Field Name Use QoS Description Enable/Disable QoS. If you set Use QoS to Yes, you will provide different priority to different data stream, or guarantee a certain level of performance to a data stream. In particular, you may choose between Precedence/TOS and Differentiated Service.
Registering the Scopia XT Endpoint for IP Office with a Gatekeeper About this task This is typically not relevant for IP Office deployments. Configure only if you are using a gatekeeper in your deployment. Gatekeepers enable you to contact H.323 endpoints by entering an alias, rather than having to remember each endpoint’s IP address. For example, you can dial “1234” or “joesmith” and the gatekeeper routes the call correctly.
Table 31: Configuring H.323 settings Field Name H.323 Name Description The H.323 name or ID (alias) used to register the unit with the gatekeeper. When connecting over H.323, this name is displayed on the monitors participating in the videoconference (for example: John-Smith, or 9th-Floor-Room, or NY-Office). E.164 The E.164 number used to register the unit with the gatekeeper. Refuse calls by IP Address Select Yes to allow only endpoints registered to the gatekeeper to call your endpoint. 3.
Table 32: Configuring the gatekeeper Field Name Description Use gatekeeper Enables/disables the use of a gatekeeper. If No is selected, all the other fields are greyed. If Yes is selected, the XT Codec Unit can use the gatekeeper’s services. Automatic IP address Automatic gatekeeper discovery. The XT Codec Unit searches for an available gatekeeper. IP address Enter the IP address of the gatekeeper, if you do not use Automatic IP address. Use H.460 If set to Yes, the system uses H.
Before you begin If configuring from the endpoint, you must first enable advanced configuration, as described in Maintaining the XT Endpoint Locally from the Endpoint on page 66. Procedure 1. Access the network priority settings as follows: • From the XT Endpoint web interface, select Administrator Settings > Networks > Preferences > General. • From the endpoint's main menu, select Configure > Advanced > Networks > Preferences > General.
Figure 74: Configuring general call settings 5. Set the fields as described in Table 33: Configuring general call settings on page 125. Table 33: Configuring general call settings Field Name Description (Recommended) This is the default and setting. It indicates that the system tries to choose the settings that best suit the local situation. Rate K (IP) Sets the maximum call rate that the system uses for all incoming or outgoing calls.
Field Name Description Rate K (ISDN) Sets the maximum call rate that the system uses for all incoming or outgoing calls in ISDN connectivity. Local audio-video (MCU) If using the system as an endpoint that can also host conferences on the embedded MCU, select Yes to include local video and audio in videoconferences. Select No to hide the local audio and video and use the system as an MCU. 6. From the web interface only, select Save. 7.
Field Name Description Select dialing number format mode If your XT Codec Unit is not registered with an H.323 gatekeeper, you can still place a call to an endpoint registered with a gatekeeper. Check which format of dialing the gatekeeper accepts and configure it in this field: , or . The default syntax is . Separator Select the field separator accepted by the gatekeeper.
Important: You cannot remove the local LDAP server. • A remote XT Endpoint's built-in LDAP server The contacts are read-only when browsing a remote XT Endpoint's LDAP server. You can define more than one of these LDAP servers, where each requires only the IP address of the remote endpoint and its LDAP password. • A third-party LDAP server, such as Microsoft Active Directory The contacts of a third party LDAP are read-only from the endpoint.
Before you begin If configuring from the endpoint, you must first enable advanced configuration, as described in Maintaining the XT Endpoint Locally from the Endpoint on page 66. Procedure 1. Access the LDAP settings, as follows: • From the endpoint's main menu, select Configure > Advanced > System > LDAP. • From the XT Endpoint web interface, select Administrator Settings > System > LDAP. Figure 77: Configuring LDAP settings from the web interface 2. Select Add Server.
3. Configure the LDAP server settings as described in Table 36: Configuring LDAP server settings on page 130. Table 36: Configuring LDAP server settings Field Name Description Preferred To view contacts from this LDAP server from the Contacts page, select Yes. Users can then select one of these preferred LDAP servers to view the contacts in that LDAP database. Type Define the type of LDAP server you are configuring, as follows: • Local Server: The endpoint's built-in LDAP server.
Chapter 7 | Securing your Scopia XT Endpoint for IP Office You can secure the connection between video network devices and your Scopia XT Endpoint for IP Office by configuring the network’s components to communicate via the Transport Layer Security (TLS) protocol, and enabling encryption.
3. Perform Uploading XT Endpoint Certificates on page 134. 4. Perform Enabling the TLS Connection in XT Endpoint on page 138 . 5. To encrypt the media (audio, video, presentation) of videoconferences using the SRTP protocol, perform Enabling Encryption for Videoconferences on page 140. Generating a Certificate Signing Request for XT Endpoint About this task This section details how to generate a certificate signing request (CSR) for the XT Endpoint, which must be signed by a certificate authority (CA).
Figure 79: Generating a CSR for Scopia XT Endpoint for IP Office Table 37: Entering the organization's details Field Country Description Enter the organization's country code. Important: Country must include two characters only. For more information about the country code to use, contact your Certificate Authority. State Full Name Enter the complete name of the organization's state or country. Locality Enter the organization's city. Organization Enter the name of the organization.
Figure 80: Downloading the CSR The CSR is downloaded onto your computer, with the following filename: _csr.pem 6. Save the certificate in an appropriate folder. The certificate is saved as a text file compatible with Base-64 ASCII code, in .pem format. 7. Send the text file containing the certificate for signing as a certificate compatible with Base-64 ASCII code. Important: The certificate must be signed as a certificate compatible with Base-64 ASCII code, in either .pem or .cer format.
Before you begin 1. Ensure that you have the root certificate for the certificate authority that your organization uses. The root certificate must be compatible with the Base-64 ASCII code, in either .pem or .cer format. 2. Ensure that you have the signed certificate from the CA for the XT Endpoint (see Generating a Certificate Signing Request for XT Endpoint on page 132 for details on generating the CSR). Procedure 1.
Tip: Verify that the system's time is synchronized with SNTP, otherwise you may need to wait a few hours before using this certificate (for details, see Setting Date and Time on page 90). You can start using this certificate at the time indicated by the notBefore value in the signed certificate. Figure 83: Signed certificate from the CA 5. Continue with Enabling the TLS Connection in XT Endpoint on page 138.
Figure 84: Connecting a USB Key to the XT Codec Unit 2. To back up a certificate to the USB key, select Advanced > Utilities > Certificates > Backup (Figure 85: Backing up or restoring certificates on page 137). The system copies the certificates and associated keys to the root folder of your USB key. Figure 85: Backing up or restoring certificates 3. If you select Backup and Remove, the system first copies the certificates and associated keys to the USB key and then removes them from the XT Codec Unit. 4.
This procedure removes the current certificate by replacing it with a blank form. To back up a certificate before deleting it from the system, see Backing Up and Restoring XT Endpoint Certificates on page 136. Procedure 1. Access the XT Endpoint web interface, as described in Accessing XT Endpoint Web Interface on page 55. 2. Select Administrator Settings > Utilities > Certificates. 3. Leave all fields blank and select Create to start a new CSR procedure. This erases the previous certificates.
Procedure 1. Access the XT Endpoint web interface, as described in Accessing XT Endpoint Web Interface on page 55. 2. Select Administrator Settings > Protocols > SIP. 3. Select Yes from the Use TLS list to accept incoming calls using TLS. Figure 87: Enabling TLS 4. Define the following settings: Installation Guide for Scopia XT5000 Endpoint with Embedded Server for IP Office Version 3.
Table 38: Configuring TLS Settings Field Description Transport Outbound Call Select TLS to secure outgoing calls via TLS. Verify Certificate Select one of the following: • Yes to connect to other devices via TLS only when the other device has certificates signed by the same Certificate Authority (CA) as the Scopia XT Endpoint for IP Office. • No to connect to any other device.
Before you begin If configuring from the endpoint, you must first enable advanced configuration, as described in Maintaining the XT Endpoint Locally from the Endpoint on page 66. To encrypt SIP calls using SRTP, you must also secure communication between your video network devices using TLS certificates and enable encryption (see Securing Connections to the XT Endpoint Using TLS on page 131).
Table 39: Configuring settings for securing calls Field Name Accept protected calls Description If encryption is enabled, the system automatically encrypts incoming calls and this field is read-only. If encryption is disabled, set to Yes to allow the system to use encryption when receiving an encrypted call.
Chapter 8 | Troubleshooting the Scopia XT Endpoint for IP Office This section covers troubleshooting problems that may occur when setting up and using the Scopia XT Endpoint for IP Office.
• From the XT Endpoint web interface, log in. The system information is displayed in the Home tab. • From the endpoint's main menu, select Configure > About using the XT Remote Control Unit. Important: If your system is currently in a call, press ok/menu and select Stats > Configure > About. Figure 89: Viewing system information 2.
Figure 90: Viewing system network information Resolving Problems with Audio Problem I cannot hear audio after setting up the system. Solution Make sure the monitor volume is not set to 0. Solution Make sure the system volume is not set to 0 by activating on the XT Remote Control Unit. Solution While the system is in a call, perform the audio tests to verify that the audio input and output are in order: 1.
Figure 91: Performing the audio tests from the web interface 2. Select Loc tone to check the audio input received by the endpoint. If the test is completed successfully, the Done message is displayed. Figure 92: The audio test completed successfully from the web interface 3. Select Tx tone to check the audio output sent from the local endpoint to the connected endpoint. If the test is completed successfully, the Done message is displayed.
If configuring from the endpoint, you must first enable advanced configuration, as described in Maintaining the XT Endpoint Locally from the Endpoint on page 66. Procedure 1. Access the audio settings as follows: • From the XT Endpoint web interface, select Administrator Settings > Calls > Preferences > Audio. • From the endpoint's main menu, select Configure > Advanced > Calls > Preferences > Audio. Figure 93: Configuring audio settings from the web interface 2.
Procedure 1. Access the echo cancellation settings, as follows: • From the Scopia XT Endpoint for IP Office web interface, select Administrator Settings > I/O connections > Audio-Inputs > Echo canceller. • From the endpoint's Main menu, select Configure > Advanced > I/O connections > Audio-Inputs > Echo canceller. Figure 94: Configuring echo cancellation settings 2. Set the Audio delay automatic estimation field to Yes. This enables the endpoint to constantly measure the audio delay. 3.
Figure 95: Testing the audio from the web interface b. Bring the Microphone Pod at about 1 m (3 feet) from the monitor. Keep silent. c. Navigate to Audio delay detection and select Yes. The monitor generates an evaluation noise and the Codec Unit estimates the audio delay introduced by the monitor. The display shows the audio delay in milliseconds. The XT Codec Unit uses this manually adjusted delay to calculate the audio delay and improve the echo canceller performance. 6.
Solution Verify the XT Codec Unit’s LED is on. If the LED is blinking, press the Power key on the XT Remote Control Unit. Solution Make sure the XT Codec Unit output is properly connected to the monitor input. Make sure the monitor/DVI cable is connected properly at both ends. Problem The screen layout appears to be cropped. Solution Configure the monitor layout as described below. 1. From the endpoint's main menu, select Configure > Quick Setup. 2. Select Next to navigate to the Configure Monitor page.
Option Bottom Description wizard as described in Adjusting the Image Position on page 78. Right 4. From the web interface only, select Save. Resolving Camera Issues Problem I cannot see the camera’s output after setting up. You can also check the camera's output remotely from the Scopia XT Endpoint for IP Office web interface by selecting More Actions > Web Video: Figure 96: Remotely monitoring your camera’s Problem I can see the camera’s output, but I cannot move the camera.
Figure 97: Selecting a video source 3. Select Video Source. Solution Ensure the camera is correctly connected to the system. For details, see the Installation Guide for the Scopia XT Endpoint for IP Office. Solution Make sure the Moving setting is enabled. If configuring from the endpoint, you must first enable advanced configuration, as described in Maintaining the XT Endpoint Locally from the Endpoint on page 66. 1.
Figure 98: Enabling the Moving setting 2. Make sure that the Moving field is set to Yes. 3. From the web interface only, select Save. Resolving IP Address Problems Problem Cannot configure the IP address. Possible Causes If the icon for no network connection appears and the system displays 0.0.0.0 as its assigned IP address, the system is not connected to network or has an invalid IP address (for details on viewing the system's IP address, see Viewing System Information for Customer Support on page 143).
Figure 99: GLAN1 port Important: If the GLAN2 port is enabled and in use, check that it is properly connected. Solution Assign a valid IP address to the system on GLAN1 or GLAN2, as described in Configuring IP Addresses on page 113. Possible Causes The system is capable of detecting IP/MAC addresses conflicts in a network. The conflict occurs with static IP addresses if administrators have inadvertently attributed the same IP addresses to devices or with dynamic IP addresses due to a DHCP server problem.
4. Select Next. 5. Select Done. Problem The system does not make calls due to a network error. Possible Causes The network is based on IPv6 and the endpoint is configured to support only IPv4. Solution Enable the endpoint to support IPv6. If configuring from the endpoint, you must first enable advanced configuration, as described in Maintaining the XT Endpoint Locally from the Endpoint on page 66. 1.
Solution If the battery power is not low, configure the XT Remote Control Unit code on the XT Codec Unit to the same number that it is set on the XT Remote Control Unit, as described in Pairing an XT Remote Control Unit with a XT Codec Unit on page 64). Solution If you still experience problems, reconfigure the XT Remote Control Unit code to be a number between 01-04, inclusive. Restoring Default User Settings About this task This procedure explains how to restore the default settings if necessary.
Figure 102: Enabling advanced settings 2. Set Show Advanced Settings to Yes. 3. Press the Back key on the XT Remote Control Unit. 4. Select Advanced. 5. Enter your four-digit PIN code, and press ok/menu. The default PIN code is 1234. 6. Select Utilities > Restore System > Factory Defaults. Figure 103: Restoring factory default settings 7. Press ok/menu, and select Yes. Installation Guide for Scopia XT5000 Endpoint with Embedded Server for IP Office Version 3.
The default settings are restored. Installation Guide for Scopia XT5000 Endpoint with Embedded Server for IP Office Version 3.
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