PASSport Pet Access Smart System™ Installation and Operating Guide Please read this entire guide before installation.
Important Safety Information Explanation of Attention Words and Symbols used in this guide This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all safety messages that follow this symbol to avoid possible injury or death. WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.
• Read this entire guide prior to cutting or modifying an opening in your door or wall. Do not proceed with cut-out or installation until your PASSport™ is assembled, powered up, programmed for your pet and all steps under “Prepare, Test and Setup” have been completed. • Keep these instructions with important papers; be sure to transfer these instructions to the new owner of the property. • Unauthorized changes or modifications may void the user’s authority to operate this equipment, and void the warranty.
Thank you for choosing the PetSafe® brand. You and your pet deserve a companionship that includes memorable moments and a shared understanding together. Our products and training tools promote a lifestyle of protection, teaching, and love—essentials that influence memories for a lifetime. If you have any questions about our products or training your pet, please visit our website at www.petsafe.net or contact our Customer Care Center.
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GETTING STARTED Components 3 7/16" (88mm) Screws 6 pcs. Installaton and Operating Guide Exterior Frame Interior Frame with Flap PASSport Key™ USB Cable Cutting Template 3-V Lithium Battery for door Clock (CR2032) Power Adapter 3 15/16" (100mm) Screws 6 pcs. Finishing Plugs 11 pcs. Key Ring 2 pcs. How the PASSport Pet Access Smart System Works ™ Using radio frequency identification (RFID) technology, your PASSport Pet Access Smart System™ reads the PASSPort Key™ worn on your pet’s collar.
Motion Sensor Wire Interior Motion Sensor Interior Frame GETTING STARTED Features, Controls and Indicators Exterior Frame Main Flap Exterior Locking U-Flap Interior Locking U-Flap Serial Number inside battery compartment Left Arrow Key Up Arrow Key Control Panel Right Arrow Key Wireless Connection LCD Screen Reset Button Down Arrow Key USB Connection Enter/Select Arrow Key Key Definitions • Radio-Frequency Technology – The use of a radio-frequency signal that can be transmitted without wires
GETTING STARTED •Antenna - The antenna is located inside the PASSport™ and receives radio signals from the PASSport Key™. The PASSport Key™ must be located within a certain distance of the antenna in order for the unique code to be read. •Radio-frequency Interference – Radio-frequency interference is due to radio-frequency signals from other household appliances or common electronic products that negatively affect the ability of the PASSport™ to receive a signal from a PASSport Key™.
GETTING STARTED • Clock Battery Cover – Covers and protects the PASSport™ door clock battery and is located on the backside of the interior frame. • LCD Screen – Liquid crystal display screen to visually display text and images to easily program the PASSport™ and is located in the control panel on the interior frame.
GETTING STARTED With the PASSport™ Computer Application, you have the option to connect your PASSport™ to your computer to complete the “Initial User Setup” steps and to program the pet door instead of using the PASSport™ control panel. Connecting PASSport™ to your computer also allows you to check for and install software and firmware updates. To use PASSport™ with your computer, you need: •PC with a USB 2.
GETTING STARTED To install the clock battery: Remove the clock battery cover from the back of the interior frame. Insert the battery with the positive (+) side facing the right side of the battery slot. Make sure battery is fully inserted. Reinsert battery cover and push to snap into place. Pull and lift here To install the power adapter: The PASSport Pet Access Smart System™ is supplied with a low-voltage AC adapter for power.
GETTING STARTED The Initial User Set Up and Program Pet steps quickly get your PASSport™ ready for you and your pet to use. These steps can be completed using the PASSport™ control panel or the PASSport™ computer application. To use the computer application, see “Connect PASSport™ to Computer”. To use the PASSport™control panel, use the following the steps listed: To begin setup or to change the language setting, press the enter key on 5-Star Navigation.
You will then see a screen asking if you want to add additional pets. If you are programming an additional pet, ensure your pet is within a few feet of the PASSport™ since you will only have 30 seconds to program. Repeat for all pets you want programmed to use the PASSport™. If multiple pets have been programmed, you may want to keep a list of which pet is Pet 1, Pet 2, etc. if you did not rename pets.
GETTING STARTED * see “Replacement Parts and Accessories”). If installing in a wall, are there any objects such as doors than could open onto the PASSport™ once installed? Want Professional Installation Help? Invisible Fence® Brand installers (where available) may come to your home and install your new PetSafe® Pet Door for an additional cost. Contact the Customer Care Center at 1-877-866-DOGS (3647) or visit the website at www. invisiblefence.com for more information.
2 2A 2B Place on a raised level surface such as saw horses. Place interior side of door facing up. Helpful Tip: Clamp down or weigh the door to prevent it from moving. 2B 2C GETTING STARTED Step Preparing Door2A Remove door by removing door hinge pins. The Pet Door can be installed with the door hanging based on your skill level. 2C Match the marked lines on the door with the shoulder and center lines on the template. Tape the template in place and carefully trace template.
GETTING STARTED Step Install Pet Door 4 Before putting away your jigsaw, place interior frame (frame with flap) inside the cut-out and check the fit. Then place the exterior frame into the underside of the cut-out to check the fit. If the frames do not fit inside the opening, you may need to recut opening before proceeding with installation. 4A 4A Measure the thickest part (T) of cut-out. Note this measurement.
4G Without pinching the wire frame, guide excess wire into space between tip edge of door cut-out and tunnel on exterior frame. Align interior frame into cut-out. View both sides of door to ensure the exterior and interior telescoping tunnels are aligned. GETTING STARTED 4F 4F Plug wire from interior frame into connector on the exterior frame. Helpful Tip: You will be able to see clearly through all screw holes when your door is aligned properly.
GETTING STARTED 5D 5C 5C Plug power adapter into connector on underside of interior frame. 5D Route power adapter wire through wire guides in desired direction towards nearest power outlet. Step Training Your Pet 6 6A During pet training while pet door is in Open Mode, make sure to GENTLY lower flap onto pet’s back. Also avoid possible injury by making sure your pet is entirely through the pet door opening, including paws and tail, before completely releasing flap.
PROGRAMMING PASSport™ The default factory settings programmed for your PASSport™ can be customized to work for you and your pet(s). Programming the PASSport™ can be done by using the control panel or the PASSport™ computer application. To use the computer application, please see “Connect to Computer”. Main Menu Setup: Allows you to change door settings for the PASSport™ including operational mode, volume, date/time, low battery mode and language.
Change Door Operational Mode: 1. From the Main Menu, select Setup > Door Settings then select Door. 2. Use the right arrow key to scroll through options to select SmartMode, Open or Locked. Press the left arrow key/ back key to return to the Main Menu. Lock Keypad: PROGRAMMING The Lock Keypad setting allows the 5-Star Navigation buttons to be disabled by setting a 4 digit pin number. This is helpful to prevent a child from changing the settings. To Lock Keypad: 1.
Date and Time: During the “Initial User Setup” steps, the date and time format and current date and time should be set. The date and time may need to be changed if you move to a different time zone or country or during Day Light Savings Time. Change Date And Time: 1. From Main Menu select Setup > Door Settings use down arrow key to highlight Date/Time. Push the right arrow key to select. 2. Use the down arrow key to highlight which setting to change. Use the right arrow key to change the setting.
Pet n (or Pet Name): Where Pet n’s (or Pet Name) individual access and pet settings can be changed. All pets that have been successfully programmed to the PASSport™ will show under the Pet Settings menu below Add Pet. PROGRAMMING Master Access With Master Access you can easily set the same access option and settings for all pets programmed to the PASSport™, without the need to individually program by pet. It is the default access setting when pets are first programmed to the PASSport™.
Timer Mode (Master Access) Timer mode under Master Access Mode allows you to easily set the PASSport™ to one of the access options (Smart Mode, In-Only, or Out-Only) for all pets at specific times of day. This is useful if you want your pets to have a certain access during a specific time period (for example at night). There are four programmable time slots available with a minimum of two times required. The two times are required to prevent your pet from accidentally being locked out or in.
7. Use the down arrow key to highlight the second time slot. Press the right arrow key to select. Repeat steps 5 & 6 to select the pet access mode and scheduled time for the access. Repeat steps for as many times as you want to schedule. Remember a minimum of 2 time slots are required but up to 4 time slots are available. After you select and enter your desired access options and scheduled times, review the Access Time menu screen to make sure what you entered is correct.
The re-latch time is the amount of time it takes the pet door to re-lock after the PASSport Key™ is no longer detected. Under Master Access the same re-latch time is easily set for all pets. The factory default re-latch time is set to 2 seconds but can be changed from 1 second to 60 seconds if you have older or slower pets.
PROGRAMMING 3. The rename pet screen will show with Pet n (where n is the next available number) listed at the bottom. You can leave the pet name as default Pet n or you can rename the pet. To rename the pet, use the arrow keys on the 5-Star Navigation to scroll through the text entry screen to CLR. Press the enter button on 5-Star Navigation to clear name. Use the arrow keys to select letters on the text screen to type pet’s name. Select the symbol on text screen to complete the new name.
Out-Tone: Default is off but 10 tone options available. If Master mode is selected as the individual pet access mode, then the individual in-tone cannot be adjusted. Pet Access Mode The Access Mode can be programmed for each individual pet. This allows you to customize access based on each of your pet’s needs. The Access Mode options available are: PROGRAMMING Master: Access mode which easily allows all settings to be set for all pets.
3. Once Timer has been selected, Access Time will appear at the bottom of the Pet n Menu list. Use the down arrow key to highlight Access Time and then the right arrow key to select. PROGRAMMING 4. The Access Time screen will list four time slots. Press the right arrow key to select the first time slot. 5. The first line listed on the Access Time menu is to select the pet access mode.
access mode to In-Only at 7 pm. 12 am 7 am 12 pm 7 pm 11 pm In Only Smart Mode (in/Out) After using Timer Mode to program the example listed, the Access Time menu screen would display: 1. If you want to remove an access time for timer mode from the Main Menu select > Setup > Pet Settings > Master Access > Mode: Timer 2. Press the right arrow key to scroll to the Timer option to select. 3. Once Timer has been selected, Access Time will appear at the bottom of the Master Access Menu list.
IN-TONE & OUT-TONE Optional audible alerts can also be set by pet to let you know when a pet enters or exits with the In-Tone and OutTone settings. The default setting for both the In-Tone and Out-Tone is off, but these can easily be changed to one of 10 audible tones. This is helpful if you want to know when a specific pet or pets go in or out using the PASSport™. PROGRAMMING To Change In-Tone Or Out-Tone: 1.
REMOVE PET Removing a pet cannot be undone. Please make sure you want to remove a pet before completing these steps. To Remove Pet: 1. From the Main Menu select Setup > Pet Settings > Pet n > Remove Pet. 2. A confirmation screen will appear. Use the up arrow to highlight Yes and press the right arrow key to select to remove pet. PET TRACKING To easily know if each of your pets are in or out, the PASSport™ Main Menu screen shows at-a-glance the current location of each pet programmed to the pet door.
INDICATOR LIGHT PASSport™ INDICATOR LIGHT Light Color Light Function Operational Mode/Status Green Single blink every 6 seconds Power source (power adapter or rechargeable lithium battery) is in good operating N/A Red Double blink every 6 seconds Low battery alert when powered by rechargeable If Low Battery mode optional beep is set to YES and volume is not off, then will beep…… Red Single blink every 6 seconds Error alert If volume is not off, then will beep…..
Troubleshooting The answers to these questions should help you solve any problems you have with the PASSport™. If they do not, please contact our Customer Care Center at 1-800-732-2677 or visit our website at www.petsafe.net. TROUBLESHOOTING PROBLEM SOLUTION PASSport does not respond to a PASSport Key when pet is •Check to make sure the PASSport™ Door Operational Mode is directly in front of the pet door flap in Smart Mode. •Check the PASSport Key™ has been programmed to the PASSport™.
Replacement Parts and Accessories Replacement parts or accessories for your PASSport Pet Access Smart System™ can be purchased by visiting www.petsafe. net or by contacting our Customer Care Center at 1-800-732-2677. Part Description Part Number PASSport Key™ PAC00-13798 PASSport™ Rechargeable Battery with Charge Station PAC00-13799 PASSport Wall Entry Kit, Small MPA19-13800 PASSport Wall Entry Kit, Medium MPA19-13801 ™ ™ Terms of Use and Limitation of Liability 1.
Compliance FCC/Canada This Class B digital apparatus complies with Canadian ICES-003. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment.
Radio Systems® Corporation 10427 PetSafe Way Knoxville, TN 37932 1-800-732-2677 www.petsafe.
