Chapter 4 Handling Events Introduction This chapter provides information about the Events. It provides a detail description of alarming events, the devices that triggered the events and information about responding to the specific events. Events An event is an action that occurs in the software that requires a response from an authorized user.
Chapter 4: Handling Events Devices Displayed on the Map Devices are displayed on the map or floor plan on the Client computer(s). The display is configured to assist the staff in monitoring devices. The location of a device issuing an alarm is indicated by a flashing icon on the map. Alarm Message Box You are here (location of client computer) Room device in alarm Flashing icon indicates the location of the device reporting the event FIGURE 4.1: Main Window 72 Series 6.
Events Devices Assigned to a Room Devices assigned to a room will not show on the map until the room device goes into alarm. The map will display the room to which the alarming device is assigned. By clicking on the alarming device icon, you can bring up details of the alarm. If more than one device is assigned to a room, details on both devices are displayed. Click OK to dismiss the alarm. The icon will continue to flash until the alarm is cleared. FIGURE 4.
Chapter 4: Handling Events Event Types There are several different event types that can occur when using the Series 6.0 Software. The following sections provide a brief overview of each event as well as an action to take if this event occurs. WARNING: If you do not already have procedures in place, you must establish procedures for your staff to follow to ensure patient safety and to secure the area in the event of an alarm. Existing procedures may require modification to incorporate optional features.
Event Types Event Information Window Properties The following table provides brief descriptions of the properties that appear in the Event Information window. Event—Lists the type of event recorded. Time—Shows the time that the event occurred. Patient Name—the transmitter ID number, or the name of the patient or asset to whom the transmitter is assigned. Room—the room number of the patient or asset. Unit—the unit that the patient or asset is assigned to. Gender—the gender of the patient.
Chapter 4: Handling Events Red Alarms The following sections provide detailed information about Red Alarms, responding to alarming events, and the the way the event should be cleared. Red Alarms are high priority alarms. They are displayed in the Alarm Message Box and the Event List sequentially as they occur. Red Alarms are displayed first in the Alarm Message Box and Event list.
Event Types Exit Alarm (Wide Gap) A Wide Gap Exit Alarm occurs when a door or window monitored by a Door/Window transmitter is opened. A Door/Window transmitter is a device that protects a door or window against unauthorized egress. When a Wide Gap Exit Alarm occurs, a message is displayed on the Client computer(s) in the unit configured to monitor the door or window, and the location of the Exit Alarm is indicated by a flashing icon on the map on the Client computer(s).
Chapter 4: Handling Events Perimeter Alarm A Perimeter Alarm occurs when the doors monitored by the system are in Perimeter mode and a door is opened. Perimeter mode is when a door is in a lockdown state as a result of system configuration or an event. Perimeter mode also occurs when a door is open at the time a Cut Band Alarm occurs.
Event Types Cut Band Alarm When the banding material on a patient’s alarming band transmitter is cut, tampered with or opened without authorization (which includes opening the transmitter when a timed event has expired), an alarm is sounded on the computer configured to monitor the unit, a message is displayed in the Event List, and the location of the Alarming Band Receiver that detected the event is indicated on the map on the computer(s).
Chapter 4: Handling Events Mismatch Alarm A Mismatch alarm occurs if an Infant transmitter is located within proximity of a Mother transmitter that is linked to a different transmitter. To respond to a Mismatch Alarm 1. Always follow your facility’s policies and procedures to ensure patient safety and secure the area. 2. Click anywhere in the message box to access the Event Properties window. 3. Select one of the following Event reasons: • No problem—no issue was found.
Event Types Link Alarm This alarm occurs when there is a problem linking the Infant transmitter to a Mother transmitter. For example, the Infant transmitter may already be linked to another Mother transmitter. To respond to a Link Alarm 1. Always follow your facility’s policies and procedures to ensure patient safety and secure the area. 2. Click anywhere in the Link Alarm Message Box to access the Event Information window. 3. Click Clear. 4.
Chapter 4: Handling Events Check Transmitter Alarm A Check Transmitter alarm occurs when the system is unable to locate the transmitter within the required supervised time. To respond to a Check Transmitter Alarm 1. Always follow your facility’s policies and procedures to ensure patient safety and secure the area. 2. Verify transmitter is fastened correctly and without signs of damage. WARNING: You must test all transmitters prior to use, and periodically thereafter, to verify proper operation.
Event Types Assistance Required An Assistance Required alarm occurs when a QR device belonging to a patient alarms. The Alarm message will remain until the alarming device is reset. An Assistance Required alarm is also activated in response to a Fall Management System alert. To respond to an Assistance Required Alarm 1. Always follow your facility’s policies and procedures to ensure patient safety and secure the area. 2. Locate the alarming device.
Chapter 4: Handling Events Fall Alarm This alarm occurs when a patient removes his/her weight from the sensor pad. The alarm clears when weight is reapplied to the pad. The Alarm Message Box will remain on the Client computer until the alarming device is reset. To respond to an Fall Alarm 1. Always follow your facility’s policies and procedures to ensure patient safety and secure the area. 2. Secure the patient from a potential fall situation. 3.
Event Types Wet Alarm This alarm occurs when fluids are detected on an incontinence pad. To respond to an Wet Alarm 1. Always follow your facility’s policies and procedures to ensure patient safety and secure the area. 2. Proceed to the patient and verify incontinence occurrence. Detach the incontinence pad; the alarm clears when the incontinence pad is detached. 3. If the Enforce JCAHO feature is activated, you must select an Event Cause once the alarming device has been reset.
Chapter 4: Handling Events Turn Alarm This alarm occurs when the time on the Control Unit expires. To respond to an Turn Alarm 1. Always follow your facility’s policies and procedures to ensure patient safety and secure the area. 2. Proceed to the patient and re-position the patient (refer to the applicable Control Unit’s in-service manual). 3. If the Enforce JCAHO feature is activated, you must select an Event Cause once the alarming device has been reset.
Event Types Server Missing This alarm occurs when the Client computer has lost communications with the Central Server. To respond to a Server Missing Alarm 1. Verify with the System Administrator that the Series 6.0 Software is running on the Client computer(s). 2. From the Client computer, click anywhere in the Server Missing Alarm Message Box to access the Event Information window. The Event Information window only provides time of the Server Missing event.
Chapter 4: Handling Events Yellow Alarms The following sections provide detailed information about Yellow Alarms, responding to alarming events, and the the way the event should be cleared. Yellow Alarms are medium priority alarms. They are displayed in the Alarm Message Box and the Event List sequentially as they occur. Yellow Alarms are displayed below Red Alarms. Client Missing This alarm occurs when the Client computer is not communicating with the system network.
Event Types Low Battery This alarm appears in bottom toolbar when a transmitter currently enrolled in the system has a low battery. You cannot clear a Low Battery Alarm; the alarm remains for the duration of time that the transmitter is enrolled in the system. It does not disappear until the transmitter is discharged from the system and removed from the facility or assigned a Missing status in the Configurations, Global Settings menu (refer to the Series 6.0 Software Administrator Guide).
Chapter 4: Handling Events White Alarms The following sections provide detailed information about White Alarms, responding to alarming events, and the way the event should be cleared. White Alarms are low priority alarms. They are displayed in the Alarm Message Box and the Event List sequentially as they occur. White Alarms are displayed below Yellow Alarms. Auto-enroll The Auto-Enroll feature automatically enrolls alarming band transmitters into the system without requiring a manual admit.
Event Types Discharge Expired This alarm occurs when the amount of time allowed for an alarming band transmitter to be removed has expired and the discharge has not been completed properly. To respond to a Discharge Expired Alarm 1. If the transmitter has not yet been removed, click anywhere in the Discharge Expired Alarm Message Box to access the Event Information window. 2. Select one of the following event causes: • Patient Delayed—the patient is delayed and requires more time for the discharge.
Chapter 4: Handling Events Escort Expired This alarm occurs when the selected amount of time required for a patient to be escorted has expired and the transmitter, in the Escort mode, has not been moved from or has not yet been returned to the protected area. To respond to an Escort Expired Alarm 1. Determine the location of the patient. 2. From the Client computer, click anywhere in the Escort Expired Alarm Message Box to access the Event Information window. 3.
Event Types Transfer to Expire This alarm occurs when the time allowed for a patient to be transferred will expire in 15-minutes (if the allotted time was configured for greater than 15-minutes) and the alarming band transmitter, in the Transfer mode, has not been moved from one protected area to another. To respond to a Transfer to Expire 1. Determine the location of the patient. 2.
Chapter 4: Handling Events Transfer Complete This alarm occurs when a Transfer for a patient is complete. This dialog box only appears if the software has been configured to confirm the transfer.The Confirm Transfer is configured in the Configuration, Global Settings menu (refer to the Series 6.0 Software Administrator Guide). Begin Adjust This alarm occurs after a configured amount of time to remind staff to check the alarming band transmitter for band slippage.
Event Types Blue Alarms The following sections provide detailed information about Blue Alarms, responding to alarming events, and the the way the event should be cleared. Blue Alarms are high priority asset alarms. They are displayed in the Alarm Message Box and the Event List sequentially as they occur. Blue Alarms are displayed below White Alarms.
Chapter 4: Handling Events Cut Band Alarm When an asset transmitter is tampered with (cut band, improperly removed), an alarm is sounded on every Client computer configured to monitor the unit, a message is displayed in the Event List, and the location of the Alarming Band Receiver that detected the event is indicated on the map on the Client computer(s).
Event Types Check Transmitter Alarm The specified asset transmitter has not sent a signal to the system within the required time. To respond to a Blue Check Transmitter Alarm 1. Verify transmitter is fastened correctly and without signs of damage or tampering. WARNING: You must test all transmitters prior to use, and periodically thereafter, to verify proper operation. Failure to test the transmitters before use can result in system failure and/or asset abduction.
Chapter 4: Handling Events Light Blue Alarms The following sections provide detailed information about Light Blue Alarms, responding to alarming events, and the way the event should be cleared. Light Blue Alarms are low priority asset alarms. They are displayed in the Alarm Message Box and the Event List sequentially as they occur. Light Blue Alarms are displayed below Blue Alarms. Admit Complete This alarm occurs when the Admit function for an asset is complete.
Event Types Escort to Expire This alarm occurs when the time allowed for an asset to be escorted will expire in 15-minutes (if the allotted time was configured for greater than 15-minutes). This will occur when the alarming band transmitter, in the Escort mode, has not been moved from or has not yet been returned to the protected area. To respond to an Escort to Expire 1. Determine the location of the asset. 2.
Chapter 4: Handling Events Transfer to Expire This alarm occurs when the time allowed for an asset to be transferred will expire in 15-minutes (if the allotted time was configured for greater than 15-minutes) and the alarming band transmitter, in the Transfer mode, has not been moved from one protected area to another. To respond to a Transfer to Expire 1. Determine the location of the asset. 2.
Event Types Adjust Expired This alarm occurs when the selected amount of time required for the adjustment of the banding material has expired and the adjustment has not been completed properly. To respond to an Adjust Expired Alarm 1. Determine that the asset is secure. 2. If the banding material has not yet been adjusted, click anywhere in the Adjust Expired Alarm Message Box to access the Event Information window. 3. Click Clear. 4. Perform the Adjust function again.
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Chapter 5 Using System Reports Introduction This chapter provides detailed information about viewing and printing System Reports. In addition, it provides detailed information about using and filtering reports. Following is a list of the types of reports that are available in the software. Reports There are several Reports that enable you to view information about the activities of the system throughout the day, week, or month. The Reports List is divided in sections.
Chapter 5: Using System Reports The Report window appears with the report you requested. FIGURE 5.1: Report Window 104 Series 6.
Introduction Report Buttons The Report buttons allow you to save a report, print a report, page through a report, and adjust the view of the report. You can also select to Filter the report and Close the report window. Save A report can be saved directly to the Client computer(s). To save a report, click on the save button located in the upper left corner of the toolbar. Type in a File Name and select a File of Type from the drop-down list.
Chapter 5: Using System Reports Close Use this button to close the reports window. Arrow Buttons Use this button to page up to the previous page. Use this button to scroll up to the previous entry on the page. Use this button to scroll down to the next entry on the page. Use this button to page down to the next page. Sort By Headings Many of the reports allow you to sort information by column heading. Click on the column heading to sort by that specific heading.
Introduction Additional JCAHO Report Buttons Additional Report Buttons are found on selective JCAHO Reports in the software. Following is an explanation of these buttons. First Page Use this button to view the first page of a multiple page report. Last Page Use this button to view the last page of a multiple page report. Next Page Use this button to view the next page of the report. Previous Page Use this button to view the previous page of the report.
Chapter 5: Using System Reports System Reports The reports generated by the software have the same basic format. The header portion of the report identifies the name of report. It also includes:. Unit—the units included in the report. TimeRange—the range selected for the report. Patient —the patients or assets included in the report. Facility Name—the name of the facility. Facility Address—the address of the facility. The bottom portion of the report varies depending on the report.
System Reports Alarm Activities Report The Alarm Activities Report lists all of the alarms that occurred in the system within a specified period of time. The Alarm Activities Report includes: Time—the time the alarm occurred. Name—the name of the patient or asset to whom the transmitter is assigned. Type—the type of event recorded. Activity—the description of the alarm’s activity. Tx ID—the identification number of the transmitter. Tx Type—the type of transmitter that sent the signal.
Chapter 5: Using System Reports Care Time Report (ICM only) The Care Time Report enables you to gauge how your staff responds to system events. The Care Time Report includes: Name—the name of the patient or asset to whom the transmitter is assigned. Care Time—the difference between the time the device was reset and the alarm was actually cleared at the computer. Reset Time—when the device was reset. Clear Time—when the event was cleared at the computer.
System Reports All Activities Report The All Activities Report lists all of the activities or events that have occurred in the system. The All Activities Report includes: Time—the time of the event or activity. Name—the device, or the name of the patient or asset to whom the transmitter is assigned. Type—the type of event recorded. Activity—the description of the event’s activity. Tx ID—the identification number of the transmitter. Tx Type—the type of transmitter that sent the signal.
Chapter 5: Using System Reports Facility Trends (Tracer Level 3) JCAHO Alarm Trend Report The JCAHO Alarm Trend Report lists the different events that have occurred in the system in six-month segments and then provides a bar graph to track the events. By clicking the Print icon, you can print this report. FIGURE 5.3: JCAHO Alarm Trend Report NOTE: If the Event cause is “Other,” go to the All Other Reasons Report and review the memo field for more information.
System Reports JCAHO Alarm Trend Reason Report Click on the links at the bottom of the JCAHO Alarm Trend Report to access the JCAHO Alarm Trend Reason Report. This report provides detailed information about the Event Causes that were selected each time an Event was cleared. Event Cause FIGURE 5.
Chapter 5: Using System Reports JCAHO Assistance Trend Report The JCAHO Assistance Trend Report supports events generated by Emergency Assistance, Pull Cord, Pendant, Fall Monitoring, and Incontinence devices. This report lists the different events for these devices that have occurred in the system in six-month segments and then provides a bar graph to track the events. By clicking the Print icon, you can print this report. FIGURE 5.
System Reports JCAHO Assistance Trend Reason Report Click on the links at the bottom of the JCAHO Assistance Trend Report to access the JCAHO Assistance Trends Reason Report. This report provides detailed information about the Event Causes that were selected each time an Event was cleared. Event Cause FIGURE 5.
Chapter 5: Using System Reports Response Time Trend Report The Response Time Trend Report lists the response time for specific events that have occurred in the system in six-month segments and then provides a bar graph to track the response time (in seconds) for those events. FIGURE 5.7: Response Time Trend Report NOTE: If the Event cause is “Other,” go to the All Other Reasons Report and review the memo field for more information. You can also select the “Other” hyper-link from any JCAHO Details Report.
System Reports Response Time Trend Reason Report Click on the links at the bottom of the Response Time Trend Report to access the Response Time Trend Reason Report. This report provides detailed information about the Event Cause that was selected each time an Event was cleared. Event Cause FIGURE 5.
Chapter 5: Using System Reports Staff Reports (Tracer Level 4) Users Report The User Report lists all of the staff members who are current users of the system. The User Report includes: User—the name of the staff member. Login—the login name of the staff member. Assigned Function— all functions assigned to the user. Door Card Access— if the user has door card access.
System Reports User Training Report The User Training Report tracks the use of the on-line user help feature by staff members with login. The User Training Report includes: Event Time—the time the user help file was opened. User—the staff member who opened the user help file. Topic—the topic or subject matter of the user help file. Staff Care Time Report The Staff Care Time Report enables you to gauge how your staff responds to system events.
Chapter 5: Using System Reports Staff Drill Report The Staff Drill Report lists the drills performed by the staff members. The Staff Drill Report includes: Time—the time of the staff drill. Comments—the comments about the drill function performed. User—the staff member who authorized and performed the drill. Training Report The Training Report identifies the training delivered to the patient upon admission. The Training Report includes: Name—the name of the patient.
System Reports Facility Maintenance (Tracer level 5) System Maintenance Report The System Maintenance Report lists the maintenance functions performed on the system. The System Maintenance Report includes: Time—the time the maintenance was performed. Comments—the comments about the maintenance function performed. User—the service personnel who authorized and performed the maintenance.
Chapter 5: Using System Reports Additional Reports Census Report The Census Report lists all of the patients, in the unit you are monitoring, that are currently admitted in the system. This report is sorted alphabetically by unit and then by patient. The Census Report includes: Name—the name of the patient. Gender—the sex of the patient. Unit—the unit to which the patient is assigned. Room—the patient’s room number.
System Reports Adjusted Bands Report The Adjusted Bands Report enables you to see which alarming band transmitter bands were adjusted. The Adjust Bands Report includes: Name—the name of the patient or asset to whom the transmitter is assigned. Activity—the description of the band adjustment’s activity. Type—the type of event recorded. Time—the time of the event. Tx ID—the identification number of the transmitter. Location—the device that received the event.
Chapter 5: Using System Reports Escort Report The Escort Report lists all of the patients or assets who were escorted from a protected area and back to the same protected area. The Escort Report includes: Name—the name of the patient or asset to whom the transmitter is assigned. Activity—the description of the escort’s activity. Type—the type of event recorded. Time—the time of the event. Tx ID—the identification number of the transmitter. Location—the device that received the event.
System Reports Device Hardware Report The Device Hardware Report lists all of the devices in the system. The report includes: Description—the name of the device. Type—the type of device. Comport—the comport to which the device is assigned. Physical Address—the network address of the device within the comport. Location—the unit to which the device belongs H/w Version—the device hardware version. S/w Version—the device software version. Linger—the linger time assigned to the EAC.
Chapter 5: Using System Reports Links Activities Report The Links Activities Report is a history report of all activities related to mother and infant transmitters that were linked in the system. This report includes any activity that triggered an event for the linked transmitters. The Links Activities Report includes: Name—the name of the infant or mother. Tx—the identification number of the infant transmitter involved. Activity—the description of the event. Time—the time of the event.
Patient Reports Patient Reports Patient reports are specific to the individual patient. They are accessed from the Main tab of the patient’s Admit Information window. The patient reports are as follows: Review Info Report The Review Info Report identifies admit information that was entered for the patient. The Review Info Report includes the patient’s picture, if entered, and demographic information for the patient and the patient’s contacts.
Chapter 5: Using System Reports Review Response Report The Review Response Report lists the response time for specific events that have occurred for the patient in sixmonth segments and then provides a bar graph to track the number of events. The blue mark indicates the events for the patient, the red mark indicate the average events for the facility. FIGURE 5.10: Review Response Report 128 Series 6.
Patient Reports Review Response Reason By clicking on an event link at the bottom of the report, you can access the Response Reason Report. This report provides detailed information about the Event Cause that was selected each time an Event was cleared for the patient and then provides a bar graph to track the response time (in seconds) for those events. The blue mark indicates the response time for the patient, the red mark indicate the average response time for the facility. FIGURE 5.
Chapter 5: Using System Reports Asset Reports Asset reports are specific to the individual asset. The Asset Transmitter Report is accessed from the Assets selection on the Menu bar of the Main window. The Asset Activities Report is accessed from the Main tab of the Asset Admit Information window. Asset Transmitter Report The Asset Transmitter Report lists all the assets that are currently admitted in the system. The Asset Transmitter Report includes: Make—the assets manufacturer’s information.
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