MobileHelp Touch | User’s Guide
SETUP GUIDE FOR MOBILEHELP TOUCH We thank you for choosing MobileHelp’s Medical Alert System and we welcome you to the MobileHelp family. Congratulations on making a smart choice! If you have any questions during the setup process, please call our support team at 1-800-931-7852 and select the Technical Support option. See last page for hours of operation.
MobileHelp Touch Features Power Button 8” Touch Display Time, Date & Status Bar Local Weather Tablet Back Features ON/OFF Switch Power Button Integrated Front-facing Camera Home Screen Apps Kickstand USB Charging Port Android 7.1.
Important Information Please perform the following steps when you receive your new MobileHelp Touch: 1. Plug the USB charging cord into an electrical outlet that is not ON/OFF Switch Power Button controlled by a light switch and plug the other end into the back of the MobileHelp Touch. 2. Please switch the ON/OFF switch on the back of your MobileHelp Touch to the ON position, as shown in image A. 3. Press and hold the power button on top of your MobileHelp USB Touch for 5 seconds until it powers on.
Reset Tutorial ■■ ■■ You can reset the tutorial at any time by clicking on the Settings icon on the Home Screen and then selecting Reset Tutorial. Follow the instructions on the screen and click Next to go to the next screen until you are done with the tutorial.
Home Screen The following icons will be available on your home screen. For more information, please review the specific sections in the user guide pertaining to the icons. If you have any questions, please call our support team at 1-800-931-7852 and select the Technical Support option. See last page for hours of operation.
MobileVitals If you have MovileVitals, this app will allow you to monitor vital signs using the peripherals included in your system, which will vary based on your program/purchase.
Help Button ■■ ■■ 8 You may press the help button on the tablet or any one of your help buttons such as the Neck Pendant, Wrist button, or Fall Button, at anytime if you need help or medical assistance. You may also press the emergency button on your Mobile Device.
Apps The Apps application on your tablet will include games. There will be more games available in the future.
Mobile Device System Features Speaker Emergency Light (red ring) Emergency Help Button ON/OFF Button USB Charging Port Low Battery Indicator (red) 10 Cellular Indicator (green) GPS Indicator (yellow) MobileHelp Touch User Guide
Waterproof Help Buttons Help Button LED Light Technical Support Use Only Pendant Fall Button* (optional accessory) LED Light Wristband *Fall Button does not detect 100% of falls. If able, users should always push their help button when they need assistance. Fall Button is not intended to replace a caregiver for users dealing with serious health issues. Users should wear the Fall Button on the outside of their clothing to improve accuracy in detecting falls.
Setting Up Your Mobile Device Step 1. Select a Location ■■ We recommend you place your Mobile Device in your bedroom or any other place around your home where it can be easily accessible. ■■ Place your Mobile Device’s cradle charger near an electrical outlet. Step 2. Connect the Cradle Charger (Please refer to figure 1.) ■■ Plug the power cord into the slot on the back of the Cradle Charger, making sure that the narrow side is on the bottom.
Figure 1 WARNING To prevent electrical shock please keep the system away from wet locations. AVERTISSEMENT Pour éviter le choc électrique, SVP tenir le système éloigné des endroits humides.
Step 3. Charge your Mobile Device ■■ Place the Mobile Device in the cradle charger. ■■ ■■ ■■ The yellow light on the front of the cradle charger will illuminate. If it does not, make sure you have placed the Mobile Device correctly in the charger. The Mobile Device will turn on within 10 seconds and then it will take about 60 seconds for the Mobile Device to register with the network. ON/OFF Button The red battery light will come on indicating that the device still needs charging.
Turning your Mobile Device ON or OFF To turn on your Mobile Device: ■■ Option 1: Press the ON/OFF button on the side of the Mobile Device and hold for approximately five seconds ■■ ■■ Option 2: Simply place Mobile Device in the cradle charger, assuming the cradle charger is plugged in All the lights will turn on and the green light will start blinking. This indicates the Mobile Device was successfully turned on.
Testing your MobileHelp Touch with Automation Select the Settings icon and press Test Now. A self-test pop up will appear, press “Ok – Test Now”. ■■ The screen will display EMERGENCY CALL IN PROGRESS. ■■ The MobileHelp Touch will beep several times and announce “Call connected, please stand by for operator”. ■■ If your test was successful, your MobileHelp Touch will announce “Thank you for testing your device. Your test is now complete”. ■■ If your test was not successful, please contact Technical Support.
Testing your Mobile Device with Central Station For Mobile Device Light Indicator information, please see page 21 ■■ Remove the Mobile Device from the cradle charger then press and hold down the emergency button firmly for two seconds until the red light around the help button lights up, then release. ■■ ■■ ■■ The Mobile Device will beep several times or announce, “Call in progress”, depending on the Mobile Device version.
Mobile Device 3.0 Voice Guidance The Mobile Device 3.0 provides voice announcements. Select announcements are listed below: Event Voice Prompt The emergency call is initiated “Call in Progress” The battery is low “Your battery is low, please connect to a power source.” Note: There may be situations where the voice prompts don’t complete the entire phrase when another voice event occurs.
Important Safety Information For All Systems You must always carry the Mobile Device with you when going outside of your home. ■■ Keep electrical cords away from heat sources and sharp edges. ■■ Locate electrical cords away from areas where someone could trip over them. ■■ Use caution when handling electrical cords. ■■ Never install electrical cords during a lightning storm. ■■ Do not use any attachment or accessory that is not intended for use with this system. ■■ Test your system once a month.
The Mobile Device and MobileHelp Touch contain sensitive hardware, take care when handling and avoid dropping it. ■■ Do not expose the Mobile Device or MobileHelp Touch to dust, dirt, sand or food. ■■ The Mobile Device’s battery is designed to last over 24 hours after it has been charged for 3 hours. ■■ The Mobile Device has a GPS receiver that works best when it has an unobstructed view to the sky. ■■ Wear your waterproof help button at all times.
Mobile Device Light Indicator Light Indicator What it Means Blinking slowly: Device is connected to wireless network. GREEN YELLOW Blinking rapidly: Device is NOT connected to wireless network. Blinking: Indicates device is communicating to the GPS satellite. Blinking slowly (off charger): Battery is low - you have about one hour of battery left. RED On while charging: Battery is charging. Off while charging: Battery is fully charged.
FAQ How do I call for help? Press your neck pendant, wrist button, Fall Button, Mobile Device emergency button on the MobileHelp Touch Screen. Who will help me in the event of an emergency? When you press your help button, a trained emergency operator will speak to you and assess your situation and send the appropriate help to your location.
If I accidentally set off the alarm, what do I do? If you accidentally set off the alarm, let the alarm go through then simply inform the emergency operator that this is a “false alarm.” The operator will disconnect and no further action will be taken. You may also cancel the alarm by swiping the Cancel button on your screen when you press your help button.
FCC Statements Any changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate the equipment. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. FCC RF Exposure Statements This product meets applicable national SAR limits of 1.6W/kg. This specific maximum SAR values can be found in the section of this user guide.
Canadian Compliance Statement This product meets the applicable Innovation, Science and Economic Development Canada technical specifications. CAN ICES-3 (B)/NMB-3(B) This device complies with Industry Canada license-exempt RSSs. Operation is subject to the following two conditions: 1) This device may not cause interference, and 2) This device must accept any interference, including interference that may cause undesired operation of the device.
Caution: 1) The device for operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems; DFS (Dynamic Frequency Selection) products that operate in the bands 5250- 5350 MHz, 5470-5600MHz, and 5650-5725MHz.
Canadian Radiation Exposure Statement This EUT is compliance with SAR for general population/uncontrolled exposure limits in IC RSS-102 and had been tested in accordance with the measurement methods and procedures specified in IEEE 1528 and IEC 62209. This equipment should be installed and operated with minimum distance 0 mm between the radiator and your body. This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or transmitter.
MobileHelp® an Integrity Tracking LLC Company Corporate Headquarters 3701 FAU Blvd., Suite 300 Boca Raton, FL 33431 Technical Support phone: 561-347-6255 fax: 561-347-6288 web: www.mobilehelp.com phone: 1-800-931-7852 Monday - Friday 8am to 8pm EST Saturday and Sunday 9am to 6pm EST Excluding Holidays email: support@mobilehelp.com Sales Customer Service phone: 1-800-800-1710 email: sales@mobilehelp.
