User’s Guide User’s Guide User’s Guide User’s Guide User’s Guide User’s Guide DAT 320 DAT 320 6-66927-01 Rev B
DAT 320 User’s Guide, 6-66927-01 Rev B, September 2010, Product of USA. Quantum Corporation provides this publication “as is” without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability or fitness for a particular purpose. Quantum Corporation may revise this publication from time to time without notice. COPYRIGHT STATEMENT © 2010 Quantum Corporation. All rights reserved. Your right to copy this manual is limited by copyright law.
Contents Preface xi Chapter 1 Introduction 1 Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Capacity and Transfer Rates . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Tape Drive Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Installing the Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Attaching USB Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Decide Which Cable to Use . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Connecting the USB Cable to the Server . . . . . . . . . . . . . . . . . 13 Attaching Power and USB Cables to the Tape Drive . . . . . . . . . . . . . . 14 Securing the Drive . . . . . . . . . . . . . . . . . . . . . . .
Contents Chapter 5 Troubleshooting 34 General Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Verifying USB Installation for Optimum Performance . . . . . . . . . . . . . 36 Frequently Asked Questions About USB Drivers. . . . . . . . . . . . . . . . . . 39 Problems with Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents vi Quantum DAT 320 User’s Guide
Figures Figure 1 Drives Covered in This User’s Guide . . . . . . . . . . . . . . . . . . 2 Figure 2 Front Panel Components . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Figure 3 Attaching Mounting Screws . . . . . . . . . . . . . . . . . . . . . . . 11 Figure 4 Installing the Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Figure 5 Connecting to a 5-pin USB Port . . . . . . . . . . . . . . . . . . . . 13 Figure 6 Connecting the USB Cable . . . . . . . . . . . . . . . .
Figures viii Quantum DAT 320 User’s Guide
Tables Table 1 Power Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Table 2 LED Action Sequences. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Table 3 Matching Drives with the Media They Support . . . . . . . . . 25 Table 4 Cartridge Guidelines and Pitfalls . . . . . . . . . . . . . . . . . . . .
Tables x Quantum DAT 320 User’s Guide
Preface This document provides information to familiarize Quantum customers and systems professionals with DAT 320 tape drives. This chapter describes the purpose, scope, and audience of this document. It also lists the typographical conventions used in this document. Purpose This document describes how to install, configure, and care for the DAT 320 external and internal tape drives.
Preface Document Organization This document is arranged to help you quickly find the information you need to run and operate your DAT 320 drive. The document is organized as follows: • Chapter 1, Introduction provide quick-start instructions for getting the drives up and running in the shortest possible time. • Chapter 2, Installing Internal Tape Drives describes how to install the internal DAT 320 drives. • Chapter 3, Installing External Tape Drives describes how to install the external tape drives.
Preface Related Documents The following documentation is related to this tape drive: Document No. 6-66928 Document Title Document Description DAT 320 Quick Start Guide Provides “quick” instructions on how to install and run the tape drive Refer to the appropriate product manuals for information about your tape drive and cartridges. Contacts Quantum company contacts are listed below.
Preface Accelerate service issue resolution with these exclusive Quantum StorageCare services: • Service and Support Website - Register products, license software, browse Quantum Learning courses, check backup software and operating system support, and locate manuals, FAQs, firmware downloads, product updates and more in one convenient location. Benefit today at: http://www.quantum.com/ServiceandSupport/Index.
Preface Worldwide End-User Product Warranty For more information on the Quantum Worldwide End-User Standard Limited Product Warranty: http://www.quantum.com/pdf/QuantumWarranty.
Chapter 1 Introduction This chapter provides quick-start instructions for getting the internal or external tape drives up and running in the shortest possible time. Topics in this chapter are: • Product Overview • Tape Drive Components Note: See chapter for internal drive installation instructions or chapter for external drive installation instructions. Product Overview You have purchased the finest, most reliable DAT drive available.
Chapter 1 Introduction Product Overview Figure 1 Drives Covered in This User’s Guide Internal Drive Features External Drive The following list summarizes the key features of the DAT 320 drive.
Chapter 1 Introduction Tape Drive Components • Data interchange between systems • Network servers • Online data collection • Near-line secondary storage for all types of text, graphics, or multimedia information • Archival storage Capacity and Transfer Rates The DAT 320 tape capacity is as follows: • Tape length:150 meters • Native capacity:160 Gbytes • Compressed capacity:320 Gbytes, assumes 2.
Chapter 1 Introduction LED Action Sequences Figure 2 Front Panel Components Clean LED (amber) Tape LED (amber ) Drive Encrypt LED LED (amber) (blue) Ready LED (green) Eject Button LED Action Sequences Table 2 shows the different pattern sequences of the DAT 320 frontpanel LEDs. Table 2 LED Action Sequences LED Sequence Cause Action required All LEDs ON The drive is resetting or running self-test. If LEDs clear in 15 seconds, no action is required. If they stay on, power cycle the drive.
Chapter 1 Introduction LED Action Sequences LED Sequence Cause Action required Ready is ON. The drive is ready for operation. None. This is normal. Ready FLASHES. The drive is carrying out a normal activity (read, write, cleaning). None.If the drive is upgrading firmware, do not reset or power cycle it. Clean FLASHES. The drive is ready for cleaning. Insert a new, good cleaning cartridge. The cleaning cartridge will eject on completion. The cleaning cycle can take up to 5 minutes to complete.
Chapter 1 Introduction LED Action Sequences Drive LED (Amber) Encryption LED (Blue) Ready LED (Green) State n/c Solid blue n/c Encryption parameters are loaded; the drive is ready to read/write encrypted data. n/c Flashing blue Flashing green Reading/writing encrypted data. The Encryption LED flashes with the Ready LED. n/c Solid blue Flashing green Encryption parameters loaded, but the tape drive is reading/ writing unencrypted data from another host. This is the normal Ready LED operation.
Chapter 2 Installing Internal Tape Drives This chapter describes how to install internal DAT 320 drive. Topics in this chapter are: • Unpacking Your Drive • Before You Begin • Required Tools • Avoiding Electrostatic Damage • Always place the drive on top of or inside the antistatic bag to reduce the chance of ESD damage.
Chapter 2 Installing Internal Tape Drives Unpacking Your Drive Unpacking Your Drive Before you unpack the contents of your drive package, inspect the shipping containers for damage. If you spot damage to the container, notify your carrier immediately. When you unpack the package, compare the items received with those on the packing list. If any item is missing or damaged, please contact your place of purchase immediately.
Chapter 2 Installing Internal Tape Drives Preparing the Mounting Bay • Wear an ESD-preventive grounding wrist strap or observe similar ESD precautions when working with the drive. Be sure the wrist strap makes good skin contact. Do not remove the wrist strap until you finish working with the drive. • Before you remove the drive from the antistatic bag, touch a metal or grounded surface to discharge any static electricity buildup from your body.
Chapter 2 Installing Internal Tape Drives Attaching Mounting Hardware 4 You are now ready to install your tape drive. Attaching Mounting Hardware If your server requires special rails or other hardware to install the tape drive, mount them on the tape drive now. If your server does not require special mounting hardware, proceed to Installing the Tape Drive. Caution: Static electricity can damage electronic components. Always wear an antistatic wrist strap if one is available.
Chapter 2 Installing Internal Tape Drives Installing the Tape Drive Mounting Screws Other server models only require the use of special locating screws with no mounting rail. 1 Use a screwdriver to attach the appropriate screws. You may need to purchase the M3 screws separately. Position the screws (see Figure 3). Figure 3 Attaching Mounting Screws 2 Attach the appropriate mounting hardware. Refer to the manufacturer’s documentation for instructions.
Chapter 2 Installing Internal Tape Drives Attaching USB Cable Figure 4 Installing the Tape Drive If your server does not use mounting hardware, check that the holes in the chassis are aligned with the holes in the side of the tape drive. Do not secure the drive at this point because you may have to move the drive to get the cables into place. Attaching USB Cable Decide Which Cable to Use Quantum DAT 320 User’s Guide There are several options for connecting the tape drive to your server: To an . . .
Chapter 2 Installing Internal Tape Drives Attaching USB Cable Connecting the USB Cable to the Server To an . . . Use . . . Notes External USB port standard USB cable Cable routing kit is required. To an Internal USB 2.0 Port 1 Use the schematic on the inside of the server panel to check whether your server has an internal USB 2.0 port and locate its position. 2 Use the appropriate cable to connect to the server. • A standard 5-pin USB Type B cable is provided with the tape drive (see Figure 5).
Chapter 2 Installing Internal Tape Drives Attaching Power and USB Cables to the Tape Drive to the server’s external port and a Type A USB socket on the other side. Make sure you orientate the bracket correctly when you fit it (see Figure 6). 1 Remove a spare blanking plate from the rear panel of the server. 2 Fit the bracket with attached the cable and fix it to the server. Make sure the cable is outside of the server and connect it to the server’s external USB port (see Figure 6).
Chapter 2 Installing Internal Tape Drives Attaching Power and USB Cables to the Tape Drive 1 Attach the USB cable to the tape drive (Type B connector). 2 Attach a spare cable from the server’s internal power supply to the power connector (see Figure 7).
Chapter 2 Installing Internal Tape Drives Securing the Drive Securing the Drive Note: The server latches and side views of your server model may not be exactly the same as shown in the illustrations. Please refer also to your server documentation. No Mounting Hardware Used 1 Use M3 screws. Check that the holes in the chassis are aligned with the holes in the sides of the drive and use a regular Phillips screwdriver to secure the M3 screws (see Figure 8).
Chapter 2 Installing Internal Tape Drives Completing Your Installation Completing Your Installation To complete and test your internal tape drive installation: 1 Use the screws you removed earlier to secure the drive in place. 2 Replace the computer cover. 3 Reconnect the power cord to the computer’s power connector. 4 Turn on the computer. 5 If necessary install the DAT320 O/S driver. 6 Install your backup software program. The documentation that came with your software should describe this procedure.
Chapter 2 Installing Internal Tape Drives Registering Your Tape Drive Registering Your Tape Drive After you install the tape drive, be sure to register it. Registering your drive ensures that you will receive the latest information about your drive, as well as other product, service, and support information. For your convenience, you can register your drive through our Web site. • Please visit www.quantum.com/registration to register your product.
Chapter 2 Installing Internal Tape Drives Registering Your Tape Drive 19 Quantum DAT 320 User’s Guide
Chapter 3 Installing External Tape Drives This chapter describes how to install an external DAT 320 drive. Topics in this chapter are: • Unpacking Your Drive • Connecting the Power and USB Cables • Completing Your Installation • Registering Your Tape Drive Note: If you have an internal drive, see Chapter 2, Installing Internal Tape Drives for installation instructions. Unpacking Your Drive Before you unpack the contents of your drive package, inspect the shipping containers for damage.
Chapter 3 Installing External Tape Drives Connecting the Power and USB Cables Connecting the Power and USB Cables Note: The drive is not powered from the USB bus. It must be connected to the main power supply. A power cable is provided with your Quantum DAT 320 tape drive. 1 Make sure that the drive is switched OFF (O side down). The power switch is on the rear panel. 2 Connect the USB cable to the USB connector on the back of the enclosure.
Chapter 3 Installing External Tape Drives Completing Your Installation Completing Your Installation To complete and test your external tape drive installation: 1 Reconnect the power cord to the computer’s power connector. 2 Use the On/Off Switch on the back of the external tape drive to turn on the drive (see Figure 9). The Ready LED should be ON, the other three front-panel LEDs should be OFF. 3 Turn on the computer. 4 If necessary install the DAT320 O/S driver. 5 Install your backup software program.
Chapter 3 Installing External Tape Drives Registering Your Tape Drive 23 Quantum DAT 320 User’s Guide
Chapter 4 Operating Your Tape Drive This chapter describes how to operate your tape drive. Topics in this chapter are: • Using the Appropriate Media • WORM Cartridges • DAT 320 Tape Drives and Encryption • Loading a Cartridge • Initializing a Blank Cartridge • Unloading a Cartridge • Write-Protecting a DAT Cartridge • Cleaning the Tape Heads Using the Appropriate Media The Quantum DAT 320 drive uses data-grade cartridges, which comply with ANSI specifications listed in the “3.
Chapter 4 Operating Your Tape Drive WORM Cartridges Table 3 Matching Drives with the Media They Support Media Tape Length DAT 320 150 meters DAT 160 155 meters Quantum recommends using Quantum DAT 320 cartridges: • DAT 320 media cartridge part number:MR-D7MQN-xx • DAT 320 cleaning cartridge part number: MR-D7CQN-xx WORM Cartridges The Quantum DAT 320 tape drive includes support for both rewriteable and Write-Once, Read-Many (WORM) data cartridges.
Chapter 4 Operating Your Tape Drive DAT 320 Tape Drives and Encryption cannot be read until it is deciphered, protecting the data from unauthorized access and use. DAT 320 tape drives use the strongest version of the industry-standard AES encrypting algorithm to protect your data (IEEE P1619.1-2007 compliant GCM-128-AES-256).
Chapter 4 Operating Your Tape Drive Handling Cartridges • If you are recovering your system after a disaster What happens if I don't remember the key? If you are unable to supply the key when requested to do so, neither you nor Quantum Support will be able to access the encrypted data. This guarantees the security of your data, but also means that you must be careful in the management of the encryption key used to generate the tape.
Chapter 4 Operating Your Tape Drive Handling Cartridges Table 4 Cartridge Guidelines and Pitfalls Quantum DAT 320 User’s Guide Guidelines to Follow... Pitfalls to Avoid Use DAT cartridges at temperatures from 5° C (40° F) to 40° C (113° F). Cartridges can be stored at temperatures down to 40° C (-40° F). Do not expose cartridges to direct sunlight, moisture, excessively dry or humid places, extreme changes in temperature or humidity, or X-rays. Handle cartridges gently.
Chapter 4 Operating Your Tape Drive Loading a Cartridge Loading a Cartridge Quantum DAT drives have a front-loading cartridge bay for easy operation. To load a cartridge: 1 Hold the cartridge so the label is facing up and the cartridge door is facing the drive. 2 Gently insert the cartridge into the drive (see Figure 10). The drivebay door opens automatically when a cartridge is inserted.
Chapter 4 Operating Your Tape Drive Unloading a Cartridge Unloading a Cartridge To unload a cartridge: 1 Be sure the Drive LED is OFF. Caution: To ensure integrity of your backups and restores, do not press the Eject button when the Drive LED is ON. 2 Press the Eject button on the front panel of the drive to unload the cartridge (see Figure 11). The drive automatically flushes the drive buffer to tape, rewinds the cartridge, updates the system log, and ejects the cartridge.
Chapter 4 Operating Your Tape Drive Write-Protecting a DAT Cartridge Write-Protecting a DAT Cartridge Write-protecting a DAT cartridge protects the data on the cartridge from being changed, overwritten, or deleted. To write-protect a cartridge, slide the write-protect tab on the front of the cartridge to the open position (see Figure 12). To write-enable the cartridge, slide the write-protect tab so the hole is closed (see Figure 12).
Chapter 4 Operating Your Tape Drive Cleaning the Tape Heads Cleaning the Tape Heads If excessive dust or debris collects at the tape heads, your drive may not be able to read from or write to tape. To avoid this situation, clean the drive’s tape heads: • After every 50 hours of operation • If the Clean LED goes ON To clean tape heads, use a Quantum-qualified DAT 320 cleaning cartridge. Quantum offers a cleaning cartridge, Model MR-D7CQN-xx, that can be ordered from www.quantum.com.
Chapter 4 Operating Your Tape Drive Cleaning the Tape Heads • Each time the cleaning cartridge is loaded, a new, unused portion of cleaning tape is advanced over the entire tape path. The drive does not rewind a cleaning cartridge. • If the cleaning cartridge is not ejected, it has probably expired. In this case, press the Eject button, discard the cleaning cartridge and repeat the operation with a new cleaning cartridge.
Chapter 5 Troubleshooting This chapter provides troubleshooting information. General Procedure If a problem occurs, the first step is to try to establish whether the problem lies with the cartridge, the drive, the host computer and connections, or the way the system is being operated. Has the System Just Been Installed? There could be an installation problem: 1 Check through the information in the relevant installation chapter of this guide. 2 Check the power connectors and USB cabling.
Chapter 5 Troubleshooting General Procedure 5 Are appropriate drivers and application software installed on the host? Are You Using New Cartridges or a Different Brand of Cartridge? Have You Been Using the Particular Cartridge for a Very Long Time? The problem could lie with the cartridge: 1 Check through Operating Your Tape Drive on page 24. 2 Check that you are using a DAT 160 or DAT 320 cartridge.
Chapter 5 Troubleshooting Verifying USB Installation for Optimum Performance 3 If the problem persists, check the environmental conditions against the specified limits (see www.quantum.com). Perhaps move the drive to a more suitable site. Has a New Operating System Been Installed in the Host Computer? Has New Backup Software Been Installed? The problem could lie with the host or the software. Consult the computer’s operating manuals, the software manual, or seek help from a service engineer.
Chapter 5 Troubleshooting Verifying USB Installation for Optimum Performance Ensure That the Tape Drive is the Only Device on a USB Hub (Windows) On some computers multiple physical USB 2.0 ports will be connected to the same master port, known as a “root hub”. Connecting multiple devices to one root hub may degrade tape drive performance degradation.
Chapter 5 Troubleshooting Verifying USB Installation for Optimum Performance Figure 13 Windows Device Manager, USB Controllers Check Drivers (Linux) Use the following procedure to check that both drivers are present: 1 usb_storage driver • At the command prompt type: lsmod | grep usb_storage • The output of this command should contain a line similar to: usb_storage 61193 0 • If this line is not present, type: modprobe usb_storage at the command line to load the usb-storage driver.
Chapter 5 Troubleshooting Frequently Asked Questions About USB Drivers • At the command prompt type: lsmod | grep st • The output of this command should contain a line similar to: st 35933 0 • If this line is not present, type: modprobe st at the command line to load the st driver. Frequently Asked Questions About USB Drivers I installed my Quantum USB tape drive then powered on my server. Windows didn’t run the Found New Hardware wizard and the drive appears to work OK.
Chapter 5 Troubleshooting Problems with Cartridges Problems with Cartridges If you experience any problems using Quantum branded cartridges, check: • The cartridge case is intact and that it contains no splits, cracks or damage. • The cartridge has been stored at the correct temperature and humidity. This prevents condensation. See the insert included with the tape cartridge for storage conditions. • The write-protect switch is fully operational. It should move from side to side with a positive click.
Chapter 5 Troubleshooting Problems with Cartridges 3 If the cartridge is still jammed, the tape drive has failed. Contact customer service at www.quantum.com/ServiceandSupport/ Index.aspx. The Drive Will Not Accept the Cartridge (or Ejects It Immediately) The cartridge may have been damaged, for example dropped, or the drive may have a fault. If it is a cleaning cartridge, it has probably expired and should be discarded immediately.
Appendix A Loading Revised Firmware Your DAT 320 tape drive includes permanently installed, electrically upgradeable flash memory. This memory allows you to revise the firmware quickly and easily. It also prolongs the life of the tape drive by allowing the drive to inherit leading technologies as soon as those technologies become available. This appendix describes how to load firmware onto your tape drive.
Appendix A Loading Revised Firmware 43 Quantum DAT 320 User’s Guide
Appendix B USB Configuration Guide USB in Quantum DAT Devices The Quantum DAT tape drive is a USB 2.0 logo certified device. It supports the high-speed USB transfer rate with a theoretical maximum transfer of over 50 MB/s. (The actual backup rate will be less. This is defined by the transfer rate of the tape drive and the compressibility of the data.) To benefit from the high-speed performance of the USB 2.0 interface, the USB Quantum DAT tape drive should be connected to its host system via a USB 2.
Appendix B USB Configuration Guide USB Terminology The host determines how much of the overall USB network bandwidth a given device can use at any time. Any given USB network has only one host. Hubs act as command repeaters and multipliers. This allows many devices to be supported by one host. A host command can arrive at the upstream port of the hub and be transmitted via the downstream ports to many other device and hubs.
Appendix B USB Configuration Guide Setting Up a USB Network USB specification a device supports. A USB 2.0 logo-ed device correctly supports high, full, and low speed data transfer. Setting Up a USB Network USB is very user friendly. The interface automatically assigns addresses to devices; you simply need to connect a USB device to a USB port on a system using a USB cable.
Appendix B USB Configuration Guide USB Cables USB Cables USB cables are available in a variety of lengths. The maximum cable length is 5 meters. If you need to place a USB device further than 5 meters from the system, you must use a hub. Do not use USB cable extenders or couples. These are not recognized or approved by the USB organization. The USB specification does not allow their use and they are likely to reduce the reliability of the USB network or cause it not to work completely.
Index A D I Appropriate cartridges 24 Damage from static electricity 8 Initializing a blank cartridge 29 Avoiding electrostatic damage 8 installation problems 34 E B Installing external drives 20 Eject button 31 backup software problems 36 Electrostatic damage 8 Internal drives tools 8 unpacking 8 C External drives installing 20 unpacking 20 L Capacity 3 Cartridges 27 appropriate 24 guidelines 28 initializing 29 loading 29 unloading 30 cartridges problems 35 Clean LED 32 Cleaning tape head
Index unloading a cartridge 30 using appropriate media 24 setup 46 R Registering tape drive 18, 22 T Tape cartridges appropriate 24 handling 27 initializing 29 loading 29 unloading 30 Tape drive capacity 3 components 3 registering 18 transfer rates 3 Tape drives registering 22 Tape heads, cleaning 32 TapeAlert feature 33 Terminology USB 44 Tools internal drives 8 Transfer rates 3 U Unloading a cartridge 30 Unpacking external drives 20 internal drives 8 USB cables 47 terminology 44 USB Network 49 Quant
