Maintaining Your Gateway M275 13 This chapter provides basic information about maintaining your convertible tablet PC hardware and software.
Chapter 13: Maintaining Your Gateway M275 Caring for your convertible tablet PC To extend the life of your convertible tablet PC: ■ Be careful not to bump or drop your convertible tablet PC, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. ■ When transporting your convertible tablet PC, we recommend that you put it in a carrying case. ■ Keep diskettes, modular drives, and your convertible tablet PC away from magnetic fields.
Caring for your convertible tablet PC ■ Protect the display surface from unnecessary contact by turning the screen so it is in the notebook orientation and closing it when transporting the Gateway convertible tablet PC. For more information, see “Converting the display from notebook to tablet mode” on page 39. ■ Never spray or pour liquids directly on the display surface. ■ Avoid prolonged exposure to direct sunlight. ■ Use a soft fabric to wipe away dust and fingerprints.
Chapter 13: Maintaining Your Gateway M275 Maintenance schedule Use the following table to set up a regular maintenance schedule. Maintenance task Monthly When needed See...
Protecting your convertible tablet PC from viruses Protecting your convertible tablet PC from viruses A virus is a program that attaches itself to a file on a computer, then spreads from one computer to another. Viruses can damage data or cause your convertible tablet PC to malfunction. Some viruses go undetected for a period of time because they are activated on a certain date.
Chapter 13: Maintaining Your Gateway M275 To scan for viruses: 1 Click/Tap Start, All Programs, Norton AntiVirus, then click/tap Norton AntiVirus 2003. Norton AntiVirus opens. Scan for viruses 2 Click/Tap Scan for Viruses. Scan 3 234 Click/Tap the type of scan you want to make in the Scan for Viruses area, then under Actions, click/tap Scan. www.gateway.
Protecting your convertible tablet PC from viruses To remove a virus: 1 If Norton AntiVirus finds a virus, follow all on-screen instructions to remove the virus. 2 3 Turn off your convertible tablet PC and leave it off for at least 30 seconds. Turn on your convertible tablet PC and rescan for the virus. To update Norton AntiVirus: 1 2 Make sure that you are connected to the Internet. 3 Follow the on-screen instructions to update your Norton AntiVirus program with the latest virus protection files.
Chapter 13: Maintaining Your Gateway M275 Managing hard drive space Windows provides several utilities you can use to manage your hard drive. Checking hard drive space To check hard drive space: 236 1 Click/Tap Start, then click/tap My Computer. The My Computer window opens. 2 Right-click/Button-tap the drive that you want to check for available file space, then click/tap Properties. Drive space information appears. www.gateway.
Managing hard drive space Using Disk Cleanup Delete unnecessary files, such as temporary Windows files, to free hard drive space. To use the Windows Disk Cleanup program: 1 Click/Tap Start, then click/tap My Computer. The My Computer window opens. 2 Right-click/Button-tap the hard drive that you want to delete files from, for example Local Disk (C:), then click/tap Properties. The Properties dialog box opens at the General tab. 3 4 Click/Tap Disk Cleanup. The Disk Cleanup dialog box opens.
Chapter 13: Maintaining Your Gateway M275 Help and Support For more information about keeping the hard drive space free of unnecessary files, click/tap Start, then click/tap Help and Support. Type the keyword disk cleanup in the Search box , then click/tap the arrow. Checking the hard drive for errors The Error-checking program examines the hard drive for physical flaws and file and folder problems.
Managing hard drive space 3 Click/Tap the Tools tab. 4 5 Click/Tap Check Now. Click/Tap the options you want to use, then click/tap Start. For help, press F1. Windows checks the drive for errors. This process may take several minutes. After Windows has finished checking the drive for errors, it provides a summary of the problems that it found. 6 Correct any problems that are found by following the on-screen instructions. 7 Click/Tap OK.
Chapter 13: Maintaining Your Gateway M275 Defragmenting the hard drive When working with files, sometimes Windows divides the file information into pieces and stores them in different places on the hard drive. This is called fragmentation, and it is normal. In order for your convertible tablet PC to use a file, Windows must search for the pieces of the file and put them back together. This process slows the hard drive performance.
Managing hard drive space 3 Click/Tap the Tools tab. 4 5 Click/Tap Defragment Now. If Disk Defragmenter does not start automatically, click/tap Defragment or Start. Disk Defragmenter shows its progress on the computer display. When finished, Disk Defragmenter asks if you want to quit the program. 6 Click/Tap Close or Yes, then click/tap the X in the top-right corner to close the Disk Defragmenter window.
Chapter 13: Maintaining Your Gateway M275 Backing up files Backing up files and removing them from the hard drive frees space for new files on the hard drive. It also protects you from losing important information if the hard drive fails or you accidentally delete files. You should back up your files regularly to a writable CD (if you have a recordable drive) or to diskettes (if you have a diskette drive). Use a backup device, such as a recordable drive or Zip drive, to do a complete hard drive backup.
Managing hard drive space To start the Scheduled Task Wizard: 1 Click/Tap Start, All Programs, Accessories, System Tools, then click/tap Scheduled Tasks. The Scheduled Tasks window opens. 2 Double-click/Double-tap the Add Scheduled Task icon. The Scheduled Task Wizard opens. 3 Click/Tap Next, then click/tap the task or program you want to schedule and follow the on-screen instructions to customize the task. Important Your convertible tablet PC must be on during scheduled tasks.
Chapter 13: Maintaining Your Gateway M275 Cleaning your convertible tablet PC Keeping your convertible tablet PC clean and the vents free from dust helps keep your convertible tablet PC performing at its best.
Cleaning your convertible tablet PC Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. If you spill liquid on the keyboard, turn off your convertible tablet PC and turn your convertible tablet PC upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it.
Chapter 13: Maintaining Your Gateway M275 To clean your trackball mouse: 1 2 Turn the mouse upside down. 3 4 Remove any dust, lint, or dirt from the mouse ball with a soft cloth. Rotate the retaining ring on the bottom of the mouse counter-clockwise, then remove the retaining ring and mouse ball. Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol. Mouse rollers 5 246 Replace the mouse ball and lock the retaining ring into place. www.gateway.
Restoring Software 14 Read this chapter to learn how to: ■ Reinstall device drivers ■ Update device drivers ■ Reinstall programs ■ Reinstall Windows If you are not comfortable with the procedures covered in this chapter, seek help from a more experienced computer user or a computer service technician.
Chapter 14: Restoring Software Using the Restoration CDs Use the Gateway Restoration CDs to reinstall device drivers, your operating system, and other programs that were preinstalled at the factory. Important Before you try to fix a problem by reinstalling software from your Gateway Restoration CDs, make sure that you have tried these steps first: Use the diagnostics and troubleshooting tools found in Help and Support.
Reinstalling device drivers Reinstalling device drivers Device drivers are programs that control devices such as the computer display, DVD drives, and modems. Drivers translate information between computer devices and programs. Drivers for your original convertible tablet PC hardware are installed at Gateway. If you install a new device, you need to install the drivers provided by the device manufacturer.
Chapter 14: Restoring Software 5 If this is the first time you have inserted the red Drivers and Applications CD, accept the End User License Agreement (EULA) by clicking/tapping Yes, I accept it, then clicking/tapping Continue. The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears. 6 Select a single device driver to reinstall. - OR Click/Tap Automatic Installation, then select multiple device drivers to reinstall.
Updating device drivers Updating device drivers The Restoration CDs contain a device driver update utility that works over the Internet. If you do not have an Internet service provider, the update utility works by direct-dialing the device driver update service. Important If your convertible tablet PC came equipped with a wireless device, only use the drivers approved for the country the device will be used in. See the red Drivers and Applications CD or the Gateway Technical Support Web site (support.
Chapter 14: Restoring Software 5 If this is the first time you have inserted the red Drivers and Applications CD, accept the End User License Agreement (EULA) by clicking/tapping Yes, I accept it, then clicking/tapping Continue. The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears. 6 7 8 Click/Tap the Web Updates tab. Click/Tap Check Now. The Connect window opens. Install available updated device drivers by following the on-screen instructions.
Reinstalling programs 4 Insert the red Drivers and Applications CD into the DVD or DVD/CD-RW drive. If the program starts automatically, go to Step 8. - OR If the program does not start automatically, go to Step 5. Important 5 6 7 8 9 If the drive you want to use is not in the modular bay, you need to swap modules. For more information about swapping modules, see “Changing modules” on page 110. Click/Tap Start, then click/tap Run. The Run dialog box opens. In the Open text box, type d:\runmenu.
Chapter 14: Restoring Software Help and Support For more information about reinstalling programs, click/tap Start, then click/tap Help and Support. Type the keyword installing programs in the Search box , then click/tap the arrow. To reinstall other programs from a CD: 1 If you just reinstalled Windows, go to Step 4. Otherwise, go to the next step. 2 3 Click/Tap Start, Control Panel, then click/tap Add or Remove Programs. 4 Insert the program CD into the DVD or DVD/CD-RW drive.
Reinstalling Windows If the options above do not correct the problem, you can use the Restoration CDs to reinstall Windows and other software. The Restoration CDs step you through reinstalling Windows XP. If you are reinstalling Windows XP, the Restoration CDs automatically reinstall the hardware device drivers and some programs as well. You can install any remaining programs by using the program CDs that came with your convertible tablet PC.
Chapter 14: Restoring Software 256 8 9 10 11 Select 2. Boot from CD-ROM. 12 13 When prompted, accept the License Agreement by pressing Y. 14 When prompted, insert the red Drivers and Applications CD, then click/tap Continue. The Gateway Application Loader automatically installs your drivers and programs. Your convertible tablet PC restarts several times during this process. Do not press any keys or buttons during this process unless prompted to do so.
Upgrading Your Gateway M275 15 This chapter provides information about adding hardware devices to your convertible tablet PC.
Chapter 15: Upgrading Your Gateway M275 Adding and removing a PC Card Your convertible tablet PC has a PC Card slot (also known as a PCMCIA card slot). This slot accepts one Type II card. You do not need to restart your convertible tablet PC when changing most cards because your convertible tablet PC supports hot-swapping. Hot-swapping means that you can insert a PC Card while your convertible tablet PC is running.
Adding and removing a PC Card To remove a PC Card: 1 Click/Tap the remove hardware then click/tap Stop. icon in the taskbar, the PC Card name, -ORTurn off your convertible tablet PC. Important 2 3 If the remove hardware icon does not appear on the taskbar, click/tap the show hidden icons button. Press the PC Card eject button once to release the eject button. Press the PC Card eject button again to eject the PC Card. www.gateway.
Chapter 15: Upgrading Your Gateway M275 Preventing static electricity discharge The components inside your convertible tablet PC are extremely sensitive to static electricity, also known as electrostatic discharge (ESD). Warning ESD can permanently damage electrostatic discharge-sensitive components in your convertible tablet PC. Prevent ESD damage by following ESD guidelines every time you install memory or replace the hard drive.
Adding or replacing memory Before working with computer components, follow these guidelines: ■ Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam. ■ Remove components from their antistatic bags only when you are ready to use them. Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection. ■ Always hold components by their edges. Avoid touching the edge connectors. Never slide components over any surface.
Chapter 15: Upgrading Your Gateway M275 Adding or replacing memory in the memory bay Important Use only memory modules designed for the Gateway M275. Memory bay To add or replace memory modules: 262 1 Follow the instructions under “Preventing static electricity discharge” on page 260. 2 Turn off your convertible tablet PC, disconnect the AC adapter and modem and network cables.
Adding or replacing memory 5 Remove the main and optional secondary batteries. For more information, see “Changing batteries” on page 171. 6 Loosen the two memory bay cover screws, then remove the memory bay cover. Screws 7 If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts upward. www.gateway.
Chapter 15: Upgrading Your Gateway M275 8 Pull the memory module out of the slot. 9 Hold the new or replacement module at a 30-degree angle and press it into the empty memory slot. This module is keyed so it can only be inserted in one direction. If the module does not fit, make sure that the notch in the module lines up with the tab in the memory bay. Important 10 11 12 13 14 264 Use only memory modules designed for the Gateway M275. Gently push the module down until it clicks in place.
Adding or replacing memory Replacing memory under the keyboard Important Use only memory modules designed for the Gateway M275 for upgrading your memory. Installing replacement memory under the keyboard is a process consisting of three procedures that must be done in sequence: 1 2 3 Open the keyboard compartment. Replace the memory. Reattach the keyboard.
Chapter 15: Upgrading Your Gateway M275 5 Remove the two keyboard screws. Screw 6 7 266 Screw Turn your convertible tablet PC over so the top is facing up. Open the LCD panel to the normal viewing position. www.gateway.
Adding or replacing memory 8 Insert the small flat-blade screwdriver under the bottom of the keyboard bezel between the F11 and F12 keys and gently pry it up. Important 9 Inserting a piece of cloth between the screwdriver and keyboard will help prevent damage to your convertible tablet PC. Remove the bezel from your convertible tablet PC by pulling the bezel toward you and at the same time lifting its front to clear the keyboard.
Chapter 15: Upgrading Your Gateway M275 10 With a small Phillips screwdriver, remove the four keyboard screws and put them in a safe place. Screws 268 www.gateway.
Adding or replacing memory 11 Lift the back edge of the keyboard, then slowly rotate it toward you so it lies keys-down on top of your convertible tablet PC. Be careful not to damage the LCD panel. www.gateway.
Chapter 15: Upgrading Your Gateway M275 Replacing the memory To replace the memory: 270 1 Gently press outward on the clip at each end of the memory module until the module tilts upward. 2 Pull the memory module out of the slot. www.gateway.
Adding or replacing memory 3 Hold the new or replacement module at a 30-degree angle and press it into the empty memory slot. This module is keyed so it can only be inserted in one direction. If the module does not fit, make sure that the notch in the module lines up with the tab in the memory bay. Important 4 Use only memory modules designed for the Gateway M275. Gently push the module down until it clicks in place.
Chapter 15: Upgrading Your Gateway M275 3 Gently press the keyboard down until it is flat all the way across. The keyboard should easily fall into place. Be careful not to damage the LCD panel. 4 Replace the four keyboard screws. Screws 272 5 Slide the tabs on the bottom side of the bezel under your convertible tablet PC frame. 6 Press down on the bezel in several places to make sure it is correctly mounted.
Replacing the hard drive kit Warning 7 8 9 10 If the bezel is not correctly replaced, your convertible tablet PC could be damaged when you try to close the LCD panel. Turn your convertible tablet PC over so the bottom is facing up. Replace the two keyboard screws. Insert the batteries, then turn your convertible tablet PC over. Connect the power adapter and modem and network cables, then turn on your convertible tablet PC.
Chapter 15: Upgrading Your Gateway M275 To replace the hard drive kit: 1 Follow the instructions under “Preventing static electricity discharge” on page 260. 2 Turn off your convertible tablet PC, disconnect the AC adapter and modem and network cables. 3 Disconnect your convertible tablet PC from the optional port replicator (see “Disconnecting from the port replicator” on page 283). 4 5 Turn your convertible tablet PC over so the bottom is facing up. 6 Remove the two hard drive kit screws.
Replacing the hard drive kit 7 Slide the old hard drive kit out of your convertible tablet PC. 8 If your new hard drive already includes the hard drive kit bracket, go to Step 13. -ORIf you need to move the hard drive kit bracket from your old hard drive kit to your new hard drive, go to Step 9. 9 Remove the two screws that secure the hard drive to the hard drive kit bracket. Screw Screw www.gateway.
Chapter 15: Upgrading Your Gateway M275 276 10 11 12 13 14 Remove the bracket from the old drive. 15 16 17 Insert the batteries, then turn your convertible tablet PC over. Insert the new drive into the bracket so the screw holes line up. Replace the two screws that secure the bracket to the drive. Place the new hard drive kit into the bay and slide it into the connector. Replace the screws that secure the hard drive kit to your convertible tablet PC. Reattach the optional port replicator.
Using the Gateway M275 Port Replicator 16 The optional port replicator gives you a convenient way to attach external devices such as a monitor, a full-size keyboard, or an AC adapter. Although devices can be attached directly to the ports on your convertible tablet PC, the port replicator lets you make all of those connections in one step. The port replicator also gives you access to additional ports not found on your convertible tablet PC.
Chapter 16: Using the Gateway M275 Port Replicator Front Kensington lock ring Component Docking port Icon Docking release latch Description Kensington™ lock ring Secure your convertible tablet PC and port replicator to an object by connecting a Kensington cable lock through this ring and into the Kensington lock slot on your convertible tablet PC. For more information, see “Securing your port replicator” on page 284. Docking port Connect your convertible tablet PC to this port.
Left side Left side USB port Component USB port Icon Description Plug USB (Universal Serial Bus) devices (such as a diskette drive, flash drive, Iomega™ Zip™ drive, printer, scanner, camera, keyboard, or mouse) into this port. www.gateway.
Chapter 16: Using the Gateway M275 Port Replicator Back S/PDIF digital audio jack Microphone jack Headphone jack Parallel port S-Video out jack Serial port Monitor port USB ports Ethernet jack Power connector PS/2 mouse port PS/2 keyboard port Line in jack Component Icon Description S/PDIF digital audio jack Plug an optical (Toslink) AC-3 digital audio cable into this jack.
Back Component Icon Description Line in jack Connect an external audio input source (such as a stereo) to this jack so that you can record sound on your convertible tablet PC or play sound through your convertible tablet PC speakers. Parallel port Plug a parallel device (such as a printer) into this port. Serial port Plug a serial device (such as a digital camera) into this port. Monitor port Plug an analog VGA monitor into this port.
Chapter 16: Using the Gateway M275 Port Replicator Connecting to the port replicator You can attach your convertible tablet PC to the port replicator while your convertible tablet PC is off, on, or in Standby mode. Attaching to the port replicator To attach your convertible tablet PC to the port replicator: 1 2 3 Connect external devices to the ports on the port replicator. 4 Press down on the docking release latch until your convertible tablet PC moves into place.
Connecting to the port replicator Disconnecting from the port replicator You can separate your convertible tablet PC from the port replicator while your convertible tablet PC is off or on (not in Standby or Hibernate mode). To separate your convertible tablet PC from the port replicator: 1 If your convertible tablet PC is off, go to Step 2. -ORClick/Tap Start, then click/tap Undock Computer. The Undock Computer menu item appears in the Start menu only while your convertible tablet PC is docked.
Chapter 16: Using the Gateway M275 Port Replicator Securing your port replicator You can secure your convertible tablet PC and port replicator to an object by using the security ring located on the left side of the port replicator and the Kensington lock slot located on the left side of your convertible tablet PC. To secure your convertible tablet PC and port replicator: 1 2 3 284 Open the security ring on the port replicator. Attach your convertible tablet PC to the port replicator.
Troubleshooting 17 This chapter provides some solutions to common convertible tablet PC problems. Read this chapter to learn how to: ■ Troubleshoot typical hardware and software problems ■ Get telephone support ■ Use automated troubleshooting systems ■ Get tutoring and training If the suggestions in this chapter do not correct the problem, see “Getting Help” on page 51 for more information about how to get help.
Chapter 17: Troubleshooting Safety guidelines While troubleshooting your convertible tablet PC, follow these safety guidelines: ■ Never remove the memory bay cover, keyboard, or hard drive kit if your convertible tablet PC is turned on, the batteries are installed, or while the modem cable, network cable, or AC power adapter are connected to your convertible tablet PC. ■ Make sure that you are correctly grounded before accessing internal components.
First steps First steps If you have problems with your convertible tablet PC, try these things first: ■ Make sure that the AC power adapter is connected to your convertible tablet PC and an AC outlet and that the AC outlet is supplying power. ■ If you use a power strip or surge protector, make sure that it is turned on. ■ If a peripheral device (such as a keyboard or mouse) does not work, make sure that all connections are secure. ■ Make sure that your hard drive is not full.
Chapter 17: Troubleshooting Troubleshooting Audio See “Sound” on page 308. Battery See “Power” on page 305. Device installation You have computer problems after adding a new device Sometimes a new device, such as a PC Card, can cause a system resource (IRQ) conflict. Check IRQ usage to determine if there is an IRQ conflict. To check IRQ usage: 1 Click/Tap Start, then click/tap Control Panel. The Control Panel window opens.
Troubleshooting To free IRQ resources for the new device: 1 In the Device Manager window, check the device list for a resource conflict. A resource conflict appears as a black exclamation point in a yellow circle. 2 Remove the device you are trying to install, then determine which one of the existing devices or ports you can disable. 3 Right-click/Button-tap the device or port you want to disable, then click/tap Disable. The device or port is disabled.
Chapter 17: Troubleshooting You see a “Non-system disk”, “NTLDR is missing”, or “Disk error” error message ■ Eject the diskette from the diskette drive, then press ENTER. ■ Make sure that the diskette you are using is IBM-compatible. The diskette drive status indicator is lit continuously Remove the diskette from the drive. If the indicator stays on, try restarting your convertible tablet PC. Display The screen is too dark Adjust the brightness using the system keys.
Troubleshooting The display has pixels that are always dark or too bright This condition is normal and inherent in the TFT technology used in active-matrix LCD screens. Gateway’s inspection standards keep these to a minimum. If you feel these pixels are unacceptably numerous or dense on your display, contact Gateway Technical Support to identify whether a repair or replacement is justified based on the number of pixels affected.
Chapter 17: Troubleshooting ■ Make sure that headphones are not plugged into the headphone jack. For the location of the headphone jack, see “Left Side” on page 3 and “Back” on page 280. ■ If you are using powered speakers, make sure that they are plugged in and turned on. ■ Clean the CD. For more information, see “Cleaning CDs or DVDs” on page 293. ■ Your convertible tablet PC may be experiencing some temporary memory problems. Shut down and restart your convertible tablet PC.
Troubleshooting Cleaning CDs or DVDs Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. File management A file was accidentally deleted If a file was deleted at a DOS prompt or in Windows while holding down the SHIFT key, the file cannot be restored. To restore deleted files: 1 2 Double-click/Double-tap the Recycle Bin icon. Right-click/Button-tap the file you want to restore, then click/tap Restore.
Chapter 17: Troubleshooting Hard drive You see an “Insufficient disk space” error message ■ Delete unnecessary files from the hard drive using Disk Cleanup. For more information, see “Using Disk Cleanup” on page 237. ■ Empty the Recycle Bin by right-clicking/button-tapping the Recycle Bin icon, then clicking/tapping Empty Recycle Bin. Caution ■ All deleted files will be lost when you empty the Recycle Bin. Save your files to a diskette or another drive.
Troubleshooting You see a “Non-system disk”, “NTLDR is missing”, or “disk” error message ■ Eject the diskette from the diskette drive, then press ENTER. Interface/Ports The buttons on the convertible tablet PC’s LCD panel do not do what they are supposed to ■ The button functions have been changed. Reset button functions in the Buttons tab of the Tablet and Pen Settings dialog box. For more information, see “Programming the buttons” on page 201.
Chapter 17: Troubleshooting ■ Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. ■ Make sure that you do not have a problem with your modem. For more information, see “Modem (dial-up)” on page 298 Help and Support For more information about troubleshooting Internet connections, click/tap Start, then click/tap Help and Support. Type the keyword troubleshooting connections in the Search box , then click/tap the arrow.
Troubleshooting Keyboard The built-in keyboard does not work ■ Attaching a PS/2 keyboard to your port replicator while your convertible tablet PC is running may deactivate the built-in keyboard. The external keyboard does not work ■ Make sure that the keyboard cable is plugged in correctly. ■ Remove all extension cables and switchboxes. ■ Clean the keyboard by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.
Chapter 17: Troubleshooting Help and Support For more information about troubleshooting memory errors, click/tap Start, then click/tap Help and Support. Type the keyword memory error in the Search box , then click/tap the arrow. Memory card reader Drive letter for the memory card slot does not appear in the My Computer window ■ Reboot your convertible tablet PC.
Troubleshooting 3 Click/Tap the location from which you are dialing, then click/tap Edit. 4 Make sure that all settings are correct. Help and Support For more information about dialing properties, click/tap Start, then click/tap Help and Support. Type the keyword dialing in the Search box , then click/tap the arrow. ■ Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. Do not connect these devices to the same telephone line as the modem.
Chapter 17: Troubleshooting Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further. If your convertible tablet PC has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your convertible tablet PC has a v.92 modem, the speed at which you can upload data is limited to 48K.
Troubleshooting ■ If the modem shares the telephone line with another device, make sure that the telephone line is not in use (for example, someone is on the telephone, or another modem is in use). ■ Use the modem cable that came with your convertible tablet PC. Some telephone cables do not meet required cable standards and may cause problems with the modem connection. ■ Shut down and restart your convertible tablet PC. ■ Run Windows modem diagnostics.
Chapter 17: Troubleshooting The modem is noisy when it dials and connects When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital “getting acquainted” conversation between the two modems that establishes connection speeds and communication protocols. You may hear unusual handshaking sounds when the modems first connect. If the handshaking sounds are too loud, you can turn down the modem volume.
Troubleshooting Networks You cannot connect to your company network Every network is unique. Contact your company computer department or network administrator for help. Help and Support For more information about network troubleshooting, click/tap Start, then click/tap Help and Support. Type the keyword network troubleshooting in the Search box , then click/tap the arrow.
Chapter 17: Troubleshooting ■ The convertible tablet PC is in Portrait or Secondary Landscape orientation. Though changing the orientation should not slow the convertible tablet PC considerably, try changing back to Primary Landscape orientation. Passwords Your convertible tablet PC does not accept your password Make sure that CAPS password.
Troubleshooting The pen tip does not line up with the pointer when I tap the screen ■ The pen and display need recalibrating in both Landscape and Portrait mode. Recalibrate through the Pen Settings tab of the Tablet and Pen Settings dialog box. For more information, see “Adjusting tablet and pen settings” on page 200. Power Your convertible tablet PC is not working on AC power ■ Make sure that your AC power adapter is connected correctly to your convertible tablet PC.
Chapter 17: Troubleshooting The battery seems to run down very quickly ■ Peripheral devices and programs that make heavy use of the hard drive drain the battery more quickly. Use AC power whenever possible, and readjust the Power Properties to Max Battery when AC power is unavailable. For more information, see “Changing the power scheme” on page 179. ■ The battery is weakening or defective. All batteries run down in time, but if a new battery appears to be defective, contact Gateway about replacing it.
Troubleshooting Printer The printer will not turn on ■ Make sure that the printer is online. Many printers have an online/offline button that you may need to press. ■ Make sure that the power cable is plugged into an AC power source. The printer is on but will not print ■ Check the cable between the printer and your convertible tablet PC. Make sure that it is connected to the correct port. ■ Make sure that the printer is online.
Chapter 17: Troubleshooting To make sure that the printer is not set to work offline: 1 Click/Tap Start, then click/tap Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click/tap Printers and Other Hardware. 2 Click/Double-click/Tap/Double-tap the Printers and Faxes icon. The Printers and Faxes window opens. 3 Right-click/Button-tap the name of the printer you want to use.
Troubleshooting ■ Make sure that Mute controls are turned off. For more information about the mute setting, see “System key combinations” on page 30 or “Adjusting the volume” on page 102. Help and Support For more information about troubleshooting sound issues, click/tap Start, then click/tap Help and Support. Type the keyword sound troubleshooter in the Search box , then click/tap the arrow. Touchpad The touchpad does not work. Attaching a PS/2 mouse to your port replicator may deactivate the touchpad.
Chapter 17: Troubleshooting Telephone support Before calling Gateway Technical Support If you have a technical problem with your convertible tablet PC, follow these recommendations before contacting Gateway Technical Support: ■ Make sure that your convertible tablet PC is connected correctly to a grounded AC outlet that is supplying power. If you use a surge protector, make sure that it is turned on.
Telephone support Telephone numbers Gateway offers a wide range of customer service, technical support, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone keypad to find answers to common problems.
Chapter 17: Troubleshooting Tutoring and training Gateway’s Technical Support professionals cannot provide hardware and software training or tutorial services. Instead, Gateway recommends the following tutoring and training resources. Self-help If you have how-to questions about using your Gateway-supplied hardware or software, see the following resources: ■ The printed or online documentation that came with your hardware or software.
Tutoring and training Training Gateway provides the following in-person and computerized training: Resource Service description For more information In-Store Training at Gateway stores Our friendly and knowledgeable software trainers can teach you how to use the Internet and the most popular software programs, including Microsoft Word, Excel, and PowerPoint. www.gateway.com/store Gateway Learning Libraries A variety of courses and tutorials are available on CD.
Chapter 17: Troubleshooting 314 www.gateway.
Safety, Regulatory, and Legal Information A Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed. Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system.
Appendix A: Safety, Regulatory, and Legal Information Setting up your system ■ Read and follow all instructions marked on the product and in the documentation before you operate your system. Retain all safety and operating instructions for future use. ■ Do not use this product near water or a heat source such as a radiator. ■ Set up the system on a stable work surface. ■ The product should be operated only from the type of power source indicated on the rating label.
Important safety information Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Important Warning Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities. To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. www.gateway.
Appendix A: Safety, Regulatory, and Legal Information Regulatory compliance statements Wireless Guidance Low power, Radio transmitting type devices (radio frequency (RF) wireless communication devices), may be present (embedded) in your notebook system. These devices may operate in the 2.4 GHz (i.e. 802.11B/G LAN & Bluetooth), 5.2 GHz (i.e. 802.11A LAN), and traditional cellular or PCS cellular bands (i.e. Cellular data modem).
Regulatory compliance statements Warning Every country has different restrictions on the use of wireless devices. If your system is equipped with a wireless device, when traveling between countries with your system, check with the local Radio Approval authorities prior to any move or trip for any restrictions on the use of a wireless device in the destination country.
Appendix A: Safety, Regulatory, and Legal Information United States of America Federal Communications Commission (FCC) Intentional emitter per FCC Part 15 Low power, Radio transmitter type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz band and/or 5.15 – 5.35 GHz band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.
Regulatory compliance statements Compliance Accessories: The accessories associated with this equipment are: shielded video cable when an external monitor is connected. These accessories are required to be used in order to ensure compliance with FCC rules. FCC declaration of conformity Responsible party: Gateway Companies, Inc. 610 Gateway Drive, North Sioux City, SD 57049 (605) 232-2000 Fax: (605) 232-2023 Product: ■ Gateway M275 This device complies with Part 15 of the FCC Rules.
Appendix A: Safety, Regulatory, and Legal Information Telecommunications per FCC part 68 (applicable to products fitted with USA modems) Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for this device. If requested, this information must be provided to the telephone company.
Regulatory compliance statements Canada Industry Canada (IC) Intentional emitter per RSS 210 Low power, Radio transmitter type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz band and/or 5.15 – 5.35 GHz band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.
Appendix A: Safety, Regulatory, and Legal Information Unintentional emitter per ICES-003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada. Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada.
Regulatory compliance statements Mexico Intentional emitter Low power, Radio transmitter type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices. Wireless devices that may be in your system are only qualified for use in Mexico if a COFETEL ID is on the system label.
Appendix A: Safety, Regulatory, and Legal Information Notices Copyright © 2003 Gateway, Inc. All Rights Reserved 14303 Gateway Place Poway, CA 92064 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.
Index A AC adapter connecting 19 connector 6, 280 damaged 19 defective 20 international adapters 176 troubleshooting 306 AC-3 digital audio jack 280 access point network 216 accessories purchasing 13 safety precautions 317 accounts America Online 81 ISP 81 user 205 acoustic handset coupler 186 ad hoc networking 218, 219 adding icons to desktop 61 user accounts 205 See also installing address e-mail 86 Web 84 airplane power adapter 13 alarms 178, 180 America Online 82 application key 28, 29 arrow keys 28, 29
bays battery 7, 172 CD drive 2, 110 diskette drive 110 DVD drive 2, 110 DVD/CD-RW drive 2, 110 DVD-RW/CD-RW drive 2, 110 hard drive 7, 273 memory 7, 261 memory card reader 110 module 2, 110 second hard drive 2, 110 secondary battery 174 BIOS Setup utility 170, 188 break system key 30 brightness adjusting 192 brightness system keys 28, 30, 31 broadband Internet connection 49, 80, 208 browser Web 81, 83 browsing for files and folders 70 buttons programming 201 security 303 setting functions 295 button-tappin
case 244 CD 293 computer exterior 244 computer screen 245 DVD 293 keyboard 245 LCD panel 245 mouse 245 screen 245 clicking 36, 41 clipboard 66 close button 63 closing program 63, 78 unresponsive program 24 window 63, 78 color changing depth 193 changing desktop 197 changing number of 193 changing scheme 196 connecting AC adapter 19 camera 156 digital camera 156 external keyboard 28 external monitor 160 keyboard 28 modem 47 port replicator 282 printer 49, 225 projector 160 PS/2 keyboard 281 PS/2 mouse 281 sc
data DVD 134, 142 files and folders 66, 78 music CD 134, 142 music tracks 145 text and graphics 78 copyright notice 326 creating CD label 152 data CD 125 data DVD 125 desktop icons 61 desktop shortcuts 61 documents 74 DVD label 152 folders 65 movies 158 MP3 files 118 music CD 130, 148 music files 118 Customer Service Accounting 311 Sales 311 Warranty 311 customizing 191 cutting files and folders 66, 78 text and graphics 78 D default printer 307 defragmenting hard drive 240 deleting files and folders 60, 68
Do More With Gateway 53 docking port 6, 278 docking release latch 278 documentation eSupport 55 Gateway Web site 55 help 52 Help and Support 52 online help 54 documents creating 74 opening 76 printing 77 saving 75 double-clicking 36, 41 double-tapping 41 downloading files 85 dragging 37 drivers reinstalling 249 updating 55, 251 drives backing up files 242 CD 2 changing modular drives 110 checking for errors 238 checking for free space 236 defragmenting 240 deleting files 237 diskette 3, 152 DVD 2, 112 DVD/C
using 86 EmPower power adapter 176 Error-checking 238 eSupport finding specifications 12 using 55 Ethernet connecting 48 jack 6, 48, 281 turning wireless Ethernet on or off 220 wired network 210, 211 wireless network 210, 214 external audio jack 281 external monitor 6, 30, 281 EZ Pad touchpad See touchpad F fan 6 Fast Ethernet 211 faxes automatically canceling 99 canceling 97 configuring Fax 91 failed transmission 98 installing Fax 90 receiving and viewing 97 retrying 98 sending 93 sending from program 96
gigabit Ethernet 211 H hard drive backing up files 242 bay 7 checking for errors 238 checking for free space 236 defragmenting 240 deleting files and folders 237 installing 273 replacing 273 scanning for errors 238 status indicator 25 troubleshooting 294, 303 headphone jack 4, 280 help button 34 online 54 using 52 Help and Support searching 52 starting 52 using 52 Help and Support Center 58 Hibernate mode 177, 182 troubleshooting 306 home office network 207 hot-swapping 49, 258 hyperlinks 83 I i.
Fn 28, 29, 30 function 29 LCD brightness 29, 31 LCD/CRT 30 navigation 28, 29 numeric keypad 29 Pad Lock 30 Pause 30 power status 30 Scroll Lock 30 Standby 30 Status 30 system 28, 29 system key combinations 30 toggle display 30 volume control 29 Windows 28, 29 sharing 208 troubleshooting 295, 299 Internet radio 123 Internet service provider (ISP) connecting to 82 disconnecting from 82 setting up account 81 transferring settings from old computer 224 using 80, 81 InterVideo DVD Player 124 IRQ conflicts 288 I
lights See status indicators line in jack 281 line protector 186 line tester 186 links 83 lock Kensington cable 3, 5, 188, 278 M maintenance backing up files 242 checking for drive errors 238 checking hard drive space 236 cleaning case 244 cleaning component exteriors 244 cleaning computer display 245 cleaning keyboard 245 cleaning mouse 245 defragmenting 240 deleting files 237 display screen 230 general guidelines 230, 231 pen 231 suggested schedule 232 using Scheduled Task Wizard 242 virus protection 233
moving files 66 files from old computer 221, 222 folders 66 Internet settings from old computer 224 pointer 36 screen objects 37 settings from old computer 221 MP3 file creating 118 editing track information 120 playing 107 streaming 209 MP3 player memory cards 154 MPEG file See MP3 file multi-function buttons 9, 33 multimedia adjusting volume 102 playing audio CD 114 playing DVD 124 recording audio 105 using diskette drive 152 using DVD drive 112 using Windows Media Player 107, 114, 124 multi-player game
O online help button 34 Help and Support 52 using 54 opening convertible tablet PC 2 documents 76 files 36, 60 folders 36, 64 LCD panel 2 programs 36, 60 shortcut menu 37 operating system troubleshooting 303 option bays changing modules 110 orientation changing 192 P Pad Lock status indicator 27, 30 system key 30 parallel port 49, 281 password 188, 304 pasting files and folders 66, 78 text and graphics 78 pause text scrolling 30 PC Card See cards PC Doctor 287 PCMCIA card See cards PDA memory cards 154 pee
connector 6, 19, 280 conserving battery power 176 damaged cord 19, 20 EmPower adapter 176 extending battery life 176 Hibernate mode 177, 182 indicator 23, 26 international adapter 189 management 167, 176 schemes 178, 179 source problems 21 SpeedStep settings 178 Standby mode 23, 177 Standby/Resume 30 status box 30 status indicator 23, 26 surge protector 21 troubleshooting 305, 306 turning off convertible tablet PC 23 turning on convertible tablet PC 22 power adapter airplane 13 automobile 13 printer default
replacing See installing reset hole location 7 using 24 resetting convertible tablet PC 24 resolution changing 195 restarting convertible tablet PC 24 Restoration CDs 248 restoring files and folders 68 right-clicking 37, 41 rocker switch changing settings 204 using 36 router 212, 213 Roxio Easy CD Creator 125 S S/PDIF digital audio using 108 S/PDIF digital audio jack 280 safety caring for computer 230 general precautions 16, 18, 315 guidelines for troubleshooting 286 static electricity 260 saving documents
switching between files, folders, or programs 78 shutting down convertible tablet PC 23, 24 small office network 208 SO-DIMM 261 software See programs sound adjusting 31, 102 controls 29, 102 muting 31, 102 troubleshooting 308 Sound Recorder making audio recordings 105 playing file 105 speakers built-in 4, 5 jack 4, 280 specifications 12 speech recognition 44, 46, 58 SpeedStep technology 178 Standby troubleshooting 306 Standby mode 23, 30, 177 Standby system key 30 Start button 60 Start menu 60 starting co
95 using Fax 89 telephone support 310 television playing DVD on 162 TV out jack 162 viewing display on 162 testing DVD drive 152 tips pen 44 title bar 63 Toslink digital audio jack 280 touchpad buttons 35, 36 changing settings 203 clicking 36 double-clicking 36 dragging screen objects 37 locating 9 moving pointer 35, 36 moving screen objects 37 opening files, folders, and programs 36 opening shortcut menu 37 right-clicking 37 rocker switch 36 selecting screen objects 36 training CD 313 classroom 313 Gatewa
wireless Ethernet 220 turning on convertible tablet PC 22 S/PDIF 108 wireless Ethernet 220 tutoring fee-based 312 TV out (S-Video out) jack 162 U undocking 283 updating device drivers 55 Norton AntiVirus 233 upgrading 257 USB flash drive 13 USB port 6, 49, 279, 280 user accounts adding 205 switching 205 V VGA port 6, 160 video capture 158 playing 107, 124 streaming 209 S-Video out jack 280 troubleshooting 309 video camera connecting 158 video file streaming 209 virus protecting against 233 removing with N
wireless Ethernet label 11 using while traveling 187 wireless Ethernet network access point equipment list 217 access point example 216 ad hoc equipment list 219 ad hoc example 218 creating a network 210 peer-to-peer equipment list 219 peer-to-peer example 218 turning off 220 turning on 220 using 214 Wordpad 74 World Wide Web (WWW) downloading files 85 using 83 writing 38, 44 Z Zip drive backing up files 242 USB port 6, 279 343
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