Solo9550.book Page 243 Tuesday, June 19, 2001 3:18 PM Reinstalling Windows NT 4.0 device drivers Reinstalling Windows NT 4.0 audio device drivers Use the instructions in this section to reinstall the drivers that support the audio devices in your computer. To reinstall the Windows NT 4.0 audio device driver: 1 Make sure you ran the Windows NT 4.0 Locator utility to find the audio device driver. For more information, see “Locating Windows NT 4.0 drivers” on page 238.
Solo9550.book Page 244 Tuesday, June 19, 2001 3:18 PM Chapter 16: Reinstalling Device Drivers 244 12 Click the Devices tab. 13 Click Add. The Add dialog box opens. 14 Select Unlisted or Updated driver in the List of Drivers list, then click OK. The Install Driver dialog box opens. www.gateway.
Solo9550.book Page 245 Tuesday, June 19, 2001 3:18 PM Reinstalling Windows NT 4.0 device drivers 15 In the Install Driver text box, type the drive letter (usually D:\ where D is the drive letter of your CD/DVD drive), then type the driver location (directory path) you found using the procedure in “Locating Windows NT 4.0 drivers” on page 238. 16 17 Click OK. 18 If required, go to “Reinstalling Windows NT 4.0 modem device drivers” on page 246.
Solo9550.book Page 246 Tuesday, June 19, 2001 3:18 PM Chapter 16: Reinstalling Device Drivers Reinstalling Windows NT 4.0 modem device drivers Use the instructions in this section to reinstall the drivers that support the modem in your computer. To reinstall the Windows NT 4.0 modem device driver: 1 Make sure you ran the Windows NT 4.0 Locator utility to find the modem driver. For more information, see “Locating Windows NT 4.0 drivers” on page 238.
Solo9550.book Page 247 Tuesday, June 19, 2001 3:18 PM Reinstalling Windows NT 4.0 device drivers 11 Double-click the Modems icon. The Install New Modem dialog box opens. 12 Select Don’t detect my modem; I will select it from a list, then click Next. A second Install New Modem dialog box opens. 13 14 Click Have Disk. The Install From Disk dialog box opens. 15 16 17 In the Copy manufacturer’s files from: text box, type the drive letter (usually D:\ where D is the drive letter of your CD/DVD drive), t
Solo9550.book Page 248 Tuesday, June 19, 2001 3:18 PM Chapter 16: Reinstalling Device Drivers Reinstalling Windows NT 4.0 network device drivers Use the instructions in this section to reinstall the drivers that support the network devices in your computer. To reinstall the Windows NT 4.0 network device driver: 1 Make sure you ran the Windows NT 4.0 Locator utility to find the network device driver. For more information, see “Locating Windows NT 4.0 drivers” on page 238.
Solo9550.book Page 249 Tuesday, June 19, 2001 3:18 PM Reinstalling Windows NT 4.0 device drivers 13 Click Add. The Select Network Services dialog box opens. 14 15 Click Have Disk. The Insert Disk dialog box opens. 16 17 Click Next, then follow the on-screen instructions. In the text box, type the drive letter (usually D:\ where D is the drive letter of your CD/DVD drive), then type the driver location (directory path) you found using the procedure in “Locating Windows NT 4.0 drivers” on page 238.
Solo9550.book Page 250 Tuesday, June 19, 2001 3:18 PM Chapter 16: Reinstalling Device Drivers Reinstalling the Windows NT Service Pack The Windows NT Service Pack updates Windows NT 4.0 features. After you reinstall Windows NT 4.0 or Windows NT 4.0 device drivers, you need to reinstall the Windows NT Service Pack. To reinstall the Windows NT Service Pack: 1 2 3 4 5 6 7 250 Restart your computer. Insert Disc 2 of the System Restoration Kit into your CD/DVD drive.
Solo9550.book Page 251 Tuesday, June 19, 2001 3:18 PM Restoring Software 17 If your computer is not working properly, try the following options to correct the problem: ■ Reinstall device drivers. For more information, see “Reinstalling Device Drivers” on page 233. ■ Troubleshooting. For more information, see “Troubleshooting” on page 257. If the options above do not correct the problem, you can use the System Restoration Kit to reinstall Windows and other software.
Solo9550.book Page 252 Tuesday, June 19, 2001 3:18 PM Chapter 17: Restoring Software Reinstalling Windows 98, Windows Me, or Windows 2000 The System Restoration Kit steps you through reinstalling Windows 98, Windows Me, or Windows 2000. It automatically reinstalls the hardware device drivers and some software. The remaining software is installed using the CDs that came with your computer. HelpSpot For more information on reinstalling Windows, double-click the HelpSpot icon on your desktop.
Solo9550.book Page 253 Tuesday, June 19, 2001 3:18 PM Reinstalling Windows NT 4.0 Reinstalling Windows NT 4.0 To reinstall Windows NT 4.0: 1 With Disc 2 of the System Restoration Kit in the CD/DVD drive, restart your computer. 2 3 Reinstall Windows NT 4.0 by following the on-screen instructions. After you have reinstalled the operating system, go to “Reinstalling Windows NT 4.0 device drivers” on page 238, then go to “Reinstalling the Windows NT Service Pack” on page 250. www.gateway.
Solo9550.book Page 254 Tuesday, June 19, 2001 3:18 PM Chapter 17: Restoring Software Reinstalling programs If you have problems running a program or if you have reinstalled your operating system, you can reinstall programs from the System Restoration Kit and the program CDs. Follow the installation instructions on each CD. HelpSpot For more information on reinstalling programs, double-click the HelpSpot icon on your desktop.
Solo9550.book Page 255 Tuesday, June 19, 2001 3:18 PM Reinstalling programs To reinstall a program from a CD: 1 2 Place the program CD in your CD/DVD drive. Complete the reinstallation by following the instructions included with the program CD. www.gateway.
Solo9550.book Page 256 Tuesday, June 19, 2001 3:18 PM Chapter 17: Restoring Software 256 www.gateway.
Solo9550.book Page 257 Tuesday, June 19, 2001 3:18 PM Troubleshooting 18 This chapter provides some solutions to common computer problems. Use the information to troubleshoot and correct typical hardware and software issues. If the suggestions in this chapter do not correct the problem, see “Getting Help” on page 49 for more information about how to get help. Safety guidelines While troubleshooting your computer, follow these safety guidelines: ■ Never remove the memory bay cover, 3.
Solo9550.book Page 258 Tuesday, June 19, 2001 3:18 PM Chapter 18: Troubleshooting First steps If you have problems with your computer, try these things first: 258 ■ Make sure that the AC adapter is connected to your computer and an AC outlet and that the AC outlet is supplying power. ■ If you use a power strip or surge protector, make sure it is turned on. ■ If a peripheral device does not work, make sure that all connections are secure. ■ Make sure that your hard drive is not full.
Solo9550.book Page 259 Tuesday, June 19, 2001 3:18 PM Software support tools Software support tools Your system may include PC Doctor to help you diagnose and fix problems. PC Doctor is a comprehensive hardware diagnostic and system information tool that can test your computer and determine its configuration. PC Doctor provides 85 professional diagnostic tests directly from your computer. PC Doctor is available from HelpSpot or by clicking Start, then selecting Programs, then Gateway Utilities.
Solo9550.book Page 260 Tuesday, June 19, 2001 3:18 PM Chapter 18: Troubleshooting Troubleshooting CD/DVD drive The computer does not recognize a disc or the CD/DVD drive ■ The disc may not be properly seated in the tray. When you place a disc on the tray, make sure that you press the disc firmly onto the spindle so that the retainers hold the disc in place. ■ The CD/DVD drive may not be completely inserted into the drive bay. Press the drive into the bay, then try to access the disc again.
Solo9550.book Page 261 Tuesday, June 19, 2001 3:18 PM Troubleshooting A DVD movie will not play ■ Make sure the label is facing up. ■ Shut down and restart your computer. ■ The DVD’s regional code and your computer’s regional code may not match. Regional codes help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the regional code on the disc and the regional code for the DVD drive must match.
Solo9550.book Page 262 Tuesday, June 19, 2001 3:18 PM Chapter 18: Troubleshooting Device installation You have computer problems after adding a new device Sometimes a new device, such as a PC Card, can cause a system resource (IRQ) conflict. Check IRQ usage to determine if there is an IRQ conflict. To check IRQ usage: 1 Click Start, then select Settings, then Control Panel. The Control Panel window opens. If you do not see the System icon, click view all control panel options.
Solo9550.book Page 263 Tuesday, June 19, 2001 3:18 PM Troubleshooting Diskette drive The diskette drive is not recognized ■ Shut down and restart your computer. You receive a “Access Denied” or “Write protect” error message ■ Move the write-protection tab in the upper-right corner of the diskette down (unprotected). ■ The diskette may be full. Delete unnecessary files on the diskette and try again. ■ Not all diskettes are IBM-compatible. Make sure the diskette you are using is IBM-compatible.
Solo9550.book Page 264 Tuesday, June 19, 2001 3:18 PM Chapter 18: Troubleshooting File management A file was accidentally deleted To restore files that were deleted in Windows: 1 2 Double-click the Recycle Bin icon. Right-click the file you want to restore, then select Restore. The file is restored to the place where it was originally deleted from. Hard drive You receive an “Insufficient disk space” error message ■ Delete unnecessary files from the hard drive using Disk Cleanup.
Solo9550.book Page 265 Tuesday, June 19, 2001 3:18 PM Troubleshooting ■ If your computer has been subjected to static electricity or physical shock, you may need to reinstall the operating system. Internet You cannot connect to the Internet ■ Make sure your computer is connected to the telephone line and the telephone line has a dial tone. Use the Setup card to make sure that the connections have been made correctly.
Solo9550.book Page 266 Tuesday, June 19, 2001 3:18 PM Chapter 18: Troubleshooting People are sending you e-mail messages, but you have not received any mail ■ Click the receive button in your e-mail program. ■ Make sure your account with your Internet Service Provider (ISP) is set up properly. Contact your ISP technical support for help. Keyboard The external keyboard does not work ■ Make sure the keyboard cable is plugged in correctly.
Solo9550.book Page 267 Tuesday, June 19, 2001 3:18 PM Troubleshooting Memory You receive a “Memory error” message ■ Make sure the memory modules are inserted correctly in the memory bay slot. For more information, see “Installing memory” on page 172. ■ Use diagnostic programs to help determine if a memory module is failing. For more information, see “Installing memory” on page 172. You receive a “Not enough memory” error message ■ Close all programs, then restart the computer.
Solo9550.book Page 268 Tuesday, June 19, 2001 3:18 PM Chapter 18: Troubleshooting ■ Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. You should not have these devices plugged into the same telephone line as the modem. ■ Make sure that you are not using a digital, rollover, or PBX line. These lines do not work with your modem. ■ Check for line noise (scratchy, crackling, or popping sounds).
Solo9550.book Page 269 Tuesday, June 19, 2001 3:18 PM Troubleshooting Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further. Upload (sending data out from your computer) speeds are limited to 33.6 K for V.90 modems and 48K for V.92 modems.
Solo9550.book Page 270 Tuesday, June 19, 2001 3:18 PM Chapter 18: Troubleshooting ■ Use the modem cable that came with your computer. Some telephone cables do not meet required cable standards and may cause problems with the modem connection. ■ Shut down and restart your computer. ■ Reinstall the device driver. For more information, see “Reinstalling Device Drivers” on page 233. ■ Run Windows modem diagnostics. To run modem diagnostics: 1 2 3 4 5 Close all open programs.
Solo9550.book Page 271 Tuesday, June 19, 2001 3:18 PM Troubleshooting 3 Double-click the Modems icon. The Modems Properties dialog box appears. 4 5 6 Click the General tab, select your modem, then click Properties. Adjust the Speaker volume control. Click OK. You received an “Unable to establish protocols” error message ■ Reinstall dial-up networking and dial-up networking components. To reinstall dial-up networking: 1 Click Start, then select Settings, then Control Panel.
Solo9550.book Page 272 Tuesday, June 19, 2001 3:18 PM Chapter 18: Troubleshooting To reinstall dial-up networking components: 1 Click Start, then select Settings, then Control Panel. The Control Panel window opens. 2 3 4 If you do not see the Network icon, click view all control panel options. 5 6 7 8 9 Double-click the Network icon. If TCP/IP is not included in the Network Components list, click Add, then select Protocol, Add, then Microsoft as the manufacturer.
Solo9550.book Page 273 Tuesday, June 19, 2001 3:18 PM Troubleshooting Passwords The computer does not accept your password ■ Make sure that CAPS password. LOCK and PAD LOCK are turned off, then retype the You forgot your startup password ■ The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your computer for repair. Call Gateway Technical Support for instructions.
Solo9550.book Page 274 Tuesday, June 19, 2001 3:18 PM Chapter 18: Troubleshooting Your computer will not turn off, even after pressing the power button for five seconds ■ If your system has “frozen,” and pressing the power button for five seconds does not turn it off, insert a straightened paper clip into the reset hole on the bottom of your notebook. Printer The printer will not turn on ■ Make sure the power cable is plugged into an AC power source.
Solo9550.book Page 275 Tuesday, June 19, 2001 3:18 PM Troubleshooting You receive a “Printer queue is full” error message ■ Make sure the printer is not set to work offline. To make sure the printer is not set to work offline: 1 2 3 Click Start, then select Settings, then Printer. Double-click the icon for the printer you want to use. Select Printer. If there is a Use Printer Offline option on the menu, click to clear the check mark.
Solo9550.book Page 276 Tuesday, June 19, 2001 3:18 PM Chapter 18: Troubleshooting Sound You are not getting sound from the speakers ■ Make sure the Windows volume control is turned up by clicking the taskbar speaker icon. ■ Make sure that Mute is not selected. For more information, see “Adjusting the volume” on page 102. Video The screen is too dark ■ Adjust the brightness using the system keys.
Solo9550.book Page 277 Tuesday, June 19, 2001 3:18 PM Telephone support Telephone support Before calling Gateway Technical Support If you have a technical problem with your computer, follow these recommendations before contacting Gateway Technical Support: ■ Make sure that your computer is connected properly to a grounded AC outlet that is supplying power. If you use a power strip, make sure that it is switched on.
Solo9550.book Page 278 Tuesday, June 19, 2001 3:18 PM Chapter 18: Troubleshooting Telephone numbers You can access the following services through your telephone to get answers to your questions: Resource Service description How to reach Automated troubleshooting system (ATS) Use an automated menu system and your telephone keypad to find answers to common problems.
Solo9550.book Page 279 Tuesday, June 19, 2001 3:18 PM Tutoring and training Tutoring and training Gateway's Technical Support professionals cannot provide hardware and software training or tutorial services. Instead, Gateway recommends the following tutoring and training resources. Self-help If you have how-to questions about using your Gateway-supplied hardware or software, consult the following resources: ■ The printed or online manual that came with your hardware or software.
Solo9550.book Page 280 Tuesday, June 19, 2001 3:18 PM Chapter 18: Troubleshooting Training Gateway provides the following in-person and computerized training: Resource Service description For more information In-Store Training at Gateway Country stores Our friendly and knowledgeable software trainers can teach you how to use the Internet and the most popular software programs, including Microsoft Word, Excel, and PowerPoint. www.gateway.com/ about/country/ softwaretraining.
Solo9550.book Page 281 Tuesday, June 19, 2001 3:18 PM Safety, Regulatory, and Legal Information A Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.
Solo9550.book Page 282 Tuesday, June 19, 2001 3:18 PM Appendix A: Safety, Regulatory, and Legal Information ■ Some products are equipped with a three-wire power cord to make sure that the product is properly grounded when in use. The plug on this cord will fit only into a grounding-type outlet. This is a safety feature. If you are unable to insert the plug into an outlet, contact an electrician to install the appropriate outlet.
Solo9550.book Page 283 Tuesday, June 19, 2001 3:18 PM Regulatory compliance statements Regulatory compliance statements Wireless Guidance Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. The following section is a general overview of considerations while operating a wireless device.
Solo9550.book Page 284 Tuesday, June 19, 2001 3:18 PM Appendix A: Safety, Regulatory, and Legal Information 284 Warning Every country has different restrictions on the use of wireless devices. Since your system is equipped with a wireless device, when traveling between countries with your system, check with the local Radio Approval authorities prior to any move or trip for any restrictions on the use of a wireless device in the destination country.
Solo9550.book Page 285 Tuesday, June 19, 2001 3:18 PM Regulatory compliance statements United States of America Federal Communications Commission (FCC) Intentional emitter per FCC Part 15 Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.
Solo9550.book Page 286 Tuesday, June 19, 2001 3:18 PM Appendix A: Safety, Regulatory, and Legal Information Declaration of conformity Responsible party: Gateway Companies, Inc. 610 Gateway Drive, North Sioux City, SD 57049 (605) 232-2000 Fax: (605) 232-2023 Product: ■ Solo 9500 ■ Solo 9550 This device complies with Part 15 of the FCC Rules.
Solo9550.book Page 287 Tuesday, June 19, 2001 3:18 PM Regulatory compliance statements Telecommunications per FCC part 68 (applicable to products fitted with USA modems) Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for this device. If requested, this information must be provided to the telephone company.
Solo9550.book Page 288 Tuesday, June 19, 2001 3:18 PM Appendix A: Safety, Regulatory, and Legal Information Canada Industry Canada (IC) Intentional emitter per RSS 210 Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.
Solo9550.book Page 289 Tuesday, June 19, 2001 3:18 PM Regulatory compliance statements Telecommunications per DOC notice (for products fitted with an IC-compliant modem) The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety requirements. The Department does not guarantee the equipment will operate to the users’ satisfaction.
Solo9550.book Page 290 Tuesday, June 19, 2001 3:18 PM Appendix A: Safety, Regulatory, and Legal Information Mexico Intentional emitter Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.
Solo9550.book Page 291 Tuesday, June 19, 2001 3:18 PM Regulatory compliance statements European radio approval information (for products fitted with EU-approved radio devices) This Product is a Notebook computer; low power, Radio LAN type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz band, may be present (embedded) in your notebook system which is intended for home or office use. This section is only applicable if these devices are present.
Solo9550.book Page 292 Tuesday, June 19, 2001 3:18 PM Appendix A: Safety, Regulatory, and Legal Information European telecommunication information (for products fitted with EU-approved modems) Marking by the symbol indicates compliance of this equipment to the Radio and Telecom Terminal Equipment Directive 1999/5/EC.
Solo9550.book Page 293 Tuesday, June 19, 2001 3:18 PM Regulatory compliance statements Japan Wireless devices Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.
Solo9550.book Page 294 Tuesday, June 19, 2001 3:18 PM Appendix A: Safety, Regulatory, and Legal Information VCCI statement This equipment is in the Class B category (Information Technology Equipment to be used in a residential area or an adjacent area thereto) and conforms to the standards set by the Voluntary Control Council for Interference by Information Technology Equipment aimed at preventing radio interference in such residential areas.
Solo9550.book Page 295 Tuesday, June 19, 2001 3:18 PM Regulatory compliance statements Australia and New Zealand Wireless devices Low power, Radio LAN type devices (radio wave (RF) wireless communication devices), operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.
Solo9550.book Page 296 Tuesday, June 19, 2001 3:18 PM Appendix A: Safety, Regulatory, and Legal Information Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service location.
Solo9550.book Page 297 Tuesday, June 19, 2001 3:18 PM Notices Notices Copyright © 2001 Gateway, Inc. All Rights Reserved 4545 Town Centre Court San Diego, CA 92121 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate.
Solo9550.book Page 298 Tuesday, June 19, 2001 3:18 PM Appendix A: Safety, Regulatory, and Legal Information 298 www.gateway.
Solo9550.
Solo9550.
Solo9550.
Solo9550.
Solo9550.
Solo9550.
Solo9550.
Solo9550.
Solo9550.
Solo9550.
Solo9550.
Solo9550.
