MCP50 Installation and Troubleshooting Guide 80-JB566-1 Rev.
QUALCOMM Incorporated 5775 Morehouse Drive San Diego, CA 92121-1714 U.S.A. © 2012 QUALCOMM Incorporated. All rights reserved. Qualcomm and Qualcomm Enterprise Services are registered trademarks of QUALCOMM Incorporated in the United States and may be registered in other countries. All other trademarks are the property of their respective owners. Specifications are subject to change without notice.
Installation Contents 1. Component Overview 2. Activation 3. Installation Planning 4. Vehicle Telematics Module 50 (VTM50) Installation 5. Antenna Installation 6. Display Interface Unit 50 (DIU50) Installation 7. Power/IO Cable Connection 8. Optional Accessories 9. System Verification 80-JB566-1 Rev. C MAY CONTAIN U.S.
Installation Contents iv 80-JB566-1 Rev. C MAY CONTAIN U.S.
Important Safety Information Safety Definitions The following Caution and Warning definitions are intended to advise the driver when it is safe to use a display unit. CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injury. It may also be used to alert against unsafe practices. WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury.
Safety Advice vi Important Safety Information 80-JB566-1 Rev. C MAY CONTAIN U.S.
1 Component Overview Components Antenna The antenna includes a cellular modem and GPS receiver. • Dimensions: 4 1/8 x 2 1/8 x 1 1/8 inches • Weight:6 ounces • Cable attached for connection to VTM (cellular/GPS leads) • Cable length: 7 feet Display Interface Unit 50 (DIU50) A color graphical display that integrates touchscreen functionality. • Dimensions: 7 5/8 x 5 1/2 x 1 1/2 inches • Weight: 1.2 pounds • Screen size: 7-inch diagonal, resolution: 800 x 480 • Built-in speaker for text-to-speech • USB 2.
Vehicle Telematics Module 50 (VTM50) Component Overview Vehicle Telematics Module 50 (VTM50) The VTM provides power to the display and processing of vehicle data. • Dimensions: 6 1/2 x 3 3/4 x 1 1/2 inches • Weight: 12 ounces • Supports J1587 and J1939 vehicle data protocols • Accelerometer Power/IO Cable (9-pin or 6-pin “Y” cable) Connects to a truck’s 9-pin or 6-pin diagnostic connector for power and vehicle data on J1587 and J1939 data links.
2 Activation Activation Online Activation Online activation process should have already been completed at least one day prior to installation. This assigns the unit to the correct customer account and registers it on the cellular network. MCP50 activation requires access to the Customer Portal. Contractors and Service Centers must work with the customers to activate units. The online activation process may take up to 1 hour to complete. To perform the online activation: 1.
Online Activation 2-2 Activation 4. Click Continue. Click Submit. 5. To verify that the unit you are installing is activated, click Activation History. Choose what types of activations you want to see. 80-JB566-1 Rev. C MAY CONTAIN U.S.
Activation Online Activation 6. You will then see a screen similar to the following. 80-JB566-1 Rev. C MAY CONTAIN U.S.
Application Management Activation Application Management The applications that are made available to a unit are assigned by the customer using an Operational Profile. A customer can select which applications a given unit should have. Those applications that are not available will not be selectable at the MCP50 display (grayed out). In the screen below, Workflow is not available. 1.
Activation Application Management 2. Click on Manage Op Profile. 80-JB566-1 Rev. C MAY CONTAIN U.S.
Application Management 2-6 Activation 80-JB566-1 Rev. C MAY CONTAIN U.S.
3 Installation Planning Regulatory Compliance Information FCC/IC Compliance Statement This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence.
Safety, Reliability, and Accessibility Installation Planning Safety, Reliability, and Accessibility • Use eye protection when using a drill/performing work that may be hazardous to the eyes. • Use ear protection in noisy work areas. • Wear appropriate clothing/uniforms and safety shoes. • Maintain three points of contact when climbing in and out of cab. • Make sure you know what is behind the area before you drill. • Install equipment so it will not cause damage to the vehicle or work loose over time.
4 Vehicle Telematics Module 50 (VTM50) Installation Installing the VTM50 Caution The VTM50 must be secured to prevent movement. Movement will affect operation. Location and Orientation • Install the VTM within the truck’s dash • It is essential that the VTM is securely mounted to a solid surface. The accelerometer inside the VTM will not work properly if it’s not secured. • If Dual Lock tape is used, verify the mounting surface will allow the Dual Lock tape to fully adhere. The surface needs to be smooth.
Securing the VTM50 Vehicle Telematics Module 50 (VTM50) Installation Securing the VTM50 Use provided Dual Lock tape or self-drilling screws to mount and secure the VTM to a solid surface within the dash. Using Dual Lock Tape (Used for most installations) 1. Separate the two sides of the Dual Lock tape. 2. Clean the back of the VTM with the provided alcohol wipe and let dry. Once dried, adhere one side of the Dual Lock tape. Apply firm pressure to set the tape. 3.
5 Antenna Installation The antenna must be installed horizontally/flat in the dash or on top of the dash. It must be oriented as shown below. There is a label on the side of the antenna that indicates which side of the antenna is the top. Install as high up in the dash as possible. In dash On top of dash with Customer Approval only IMPORTANT: Ensure that • No metal objects will be placed above the antenna. • Antenna must be oriented with the arrow facing up.
Installing Antenna Antenna Installation GPS Screen 1.00 7/12 Installing Antenna 1. Separate the two sides of the supplied Dual Lock tape. 2. Clean the surface of the antenna where the Dual Lock tape will be applied with the provided alcohol wipe. Once the surface is dry, adhere one side of the Dual Lock tape. Apply firm pressure to the tape. The preferred method is to attach the dual lock tape to the bottom of the antenna wherever possible. 3.
6 Display Interface Unit 50 (DIU50) Installation Selecting a Mounting Location IMPORTANT SAFETY INFORMATION WARNING Do not locate the display unit where it obstructs the driver’s field of vision, distracts the driver from the driving task, interferes with the driver’s operation of controls or displays, or creates a safety hazard. Follow all laws and regulations governing the placement of equipment and mounts.
Installing the Display Display Interface Unit 50 (DIU50) Installation DO NOT locate the Display where it: • obstructs the driver’s field of vision. • distracts the driver from the driving task. • interferes with the driver’s operation of controls or shifting. • obstructs the area swept by the windshield wipers. • blocks the deployment of an airbag.
Display Interface Unit 50 (DIU50) Installation Installing the Display 2. Drill 3/16" holes for the mounting bracket and backing plate using the backing plate as a template. 3. Attach the RAM mount ball joint to the dash using the supplied 8x32 screws, lock washers, and backing plate. This hardware is included with the RAM mount kit. 4. Attach the other RAM mount ball-joint to the holster using supplied screws and lock washers. The supplied screws are 1/2" long.
Installing the Display Display Interface Unit 50 (DIU50) Installation 6. Snap the display into the holster by placing the bottom into the lower holster tabs and then push the top into the upper holster tab. It will snap into place. 7. Route and connect the display cable to the VTM. 8. Allow just enough display cable slack so the DIU50 can reach the driver steering wheel only. Ensure any excess cable is secured and does not interfere with the operation of the vehicle.
7 Power/IO Cable Connection The Power/IO cable is used to connect to a truck’s Diagnostic Connector. It provides both power and the necessary vehicle data for the MCP50 system. There are two masterpacks: one with 9-pin Power/IO diagnostic connector and the other with 6-pin diagnostic connector. A separate lead is on the Power/IO Cable designated for ignition. This lead will need to be connected to a 12VDC ignition switched power source.
Extending MCP50 Ignition Wire Power/IO Cable Connection Caution Never connect the MCP50 display cable and the power cable directly to each other. Only connect these cables to the MCP50 VTM. 3. 4. 5. 6. Connect the ignition wire to a 12 VDC ignition switched source. If you need to add wire length to the ignition wire to get it to the source, see Extending MCP50 Ignition Wire. Put the unused Power/IO cable end where the truck’s diagnostic connector was located.
8 Optional Accessories PTO (Power Take-off) Overview - optional connection This option provides customers with the ability to log the time the vehicle engine is used for operational idle purposes, such as when it is powering auxiliary devices using a pump or compressor. In order to log PTO time, the installation involves connecting one of the two PTO wires. The loose white/red wire labeled Digital1_IN, in the Power/IO cable is the PTO wire.
PTO Installation Optional Accessories PTO Installation Use a multi-meter to determine which type of PTO circuit you are connecting to when engaging the PTO switch. Wiring to Switched +12VDC Circuit MCP50 Connect Power/IO wire Digital1_IN or Digital2_IN Indicator Light PTO ON/ OFF Switch +12 VDC Ign switched.
Optional Accessories PTO Data Input Verification Procedure PTO Data Input Verification Procedure 1. Start the vehicle. 2. Turn the PTO switch ON. 3. Navigate to the System VDS screen. 4. Tap the green up and down arrow button at bottom of the screen (circled below). 5. Verify either PTOP or PTOC has a green dot under the Index column and shows “On” under the State column. If neither PTOP or PTOC is showing a green dot or “On,” check the PTO wire connections. 6. Turn off PTO device.
PTO Data Input Verification Procedure Optional Accessories 10. Turn the PTO device ON. 11. Navigate to the PTO screen. Tap the Performance Monitoring button the tap PTO tab. Note If the performance monitoring button is grayed out, Performance Monitoring is not enabled. Call your company dispatch to have this application enabled. Performance Monitoring parameters must be sent to the unit as well. 12. Verify that PTO is Enabled and the Compressor or Pump displays a Y according to what is active. 13.
9 System Verification Performing System Verification Shortly after you power up the MCP50, the Driver Warning screen appears. After tapping the OK button, the MCP50 Home screen displays. 1. Tap the arrow on the right until you see the System button, then tap the System button. 2. Tap the Diag tab. Note: the MCP50 Unit Address (UA) shows at the top. 3. Tap the Run All button, located at the bottom right of the screen. The system runs tests on all listed items then displays the results. 80-JB566-1 Rev.
Performing System Verification System Verification First page of tests If the test passes, a (green ) is shown. If the test fails, a (red X) is shown. Cellular Signal Strength, Cellular End to End, GPS, and Core Data Items should have a green checkmark. 9-2 Item Description Cellular Signal Strength Will show a green checkmark when in good cellular network coverage. See Chapter 15: Cellular Signal Strength Problems if red X.
System Verification Performing System Verification Second page of tests Use scroll bar to see all results. CDD and Ignition On should have a green checkmark. CDD Database Sync Will show a green checkmark when database has been synchronized with NOC (usually takes 5 to 10 minutes after unit is first powered up). See Chapter 16: CDD Database Sync Problem if red X. Ignition On Will show a green checkmark if the ignition is ON. See Chapter 20: Ignition On Detection Problem if red X.
Performing System Verification 9-4 System Verification 80-JB566-1 Rev. C MAY CONTAIN U.S.
Troubleshooting Contents 10. Troubleshooting Best Practices 11. Display Screen is Dark or Blank 12. DIU Problems 13. Cannot Send Messages 14. Cellular End To End Problems 15. Cellular Signal Strength Problems 16. CDD Database Sync Problem 17. GPS Fix Problem 18. J1587 Packet Detection Problem 19. J1939 Packet Detection Problem 20. Ignition On Detection Problem 21. Core Data Problem 22. VTM LED Indicator 23. Acquiring Network Problem 24. Performance Monitoring Troubleshooting 25.
Troubleshooting Contents 80-JB566-1 Rev. C MAY CONTAIN U.S.
10 Troubleshooting Best Practices Troubleshooting Guidelines Keep Known Good MCP50 Component Spares in Shop Spare parts should include: • Vehicle Telematics Module (VTM50) • Antenna • Display Interface Unit (DIU50) • Power/IO cable Use a Test Cart to Perform Bad Part Verification/Double Checking If a Qualcomm MCP50 part is diagnosed bad on a truck, insert the failed part on the test cart. • If it continues to fail, part should be RMAd.
Check System Voltage Measurements and Grounding Troubleshooting Best Practices Check System Voltage Measurements and Grounding Use the same ground reference that the particular circuit uses. • Check the VTM50 LED. • Verify that vehicle battery and cables are in good condition. • Check voltages (see Appendix A for more information): Replace Only Faulty Parts Typically, only one part is bad.
11 Display Screen is Dark or Blank Problem: Display Screen is Dark or Blank If the display is blank or dark it could be: • Unit is asleep (i.e. ignition off, and power down timer exceeded) • Power source or Power/IO cable problem • Ignition source or ignition wire problem • Display cable is disconnected from VTM • Faulty DIU Turn the vehicle ignition ON. 1. Check to see if the LED on the VTM50 is blinking red as unit boots up. • If it is not blinking, reseat the Power/IO connection at the VTM.
Problem: Display Immediately goes Blank when Ignition is Turned Off 3. Display Screen is Dark or Blank If there is still a problem, remove power from the VTM, install a replacement DIU50 display, reapply power to the VTM, and recheck. Problem: Display Immediately goes Blank when Ignition is Turned Off When vehicle ignition is turned OFF, the display should stay on for the period of time that has been configured by dispatch. This is the power down time.
Display Screen is Dark or Blank Problem: Display Immediately goes Blank when Ignition is Turned Off For 9-pin diagnostic connectors: (-) lead on Pin A (+) lead on Pin B D E C D A C E B F F A G J H B J H G 08AAA_051 80-JB566-1 Rev. C MAY CONTAIN U.S.
Problem: Display Immediately goes Blank when Ignition is Turned Off 11-4 Display Screen is Dark or Blank 80-JB566-1 Rev. C MAY CONTAIN U.S.
12 DIU Problems DIU50 Overview The DIU50 is a color graphic display that integrates touchscreen functionality. • When the vehicle ignition is ON, an image appears on the display screen. • To adjust the brightness, tap the Settings button and then tap Brightness. Tap the + (plus) or - (minus) buttons to adjust. • Text-to-speech is played through the unit. To adjust the volume, tap the Settings button then tap Volume. Tap the + (plus) or - (minus) buttons to adjust.
Problem: Touchscreen Non-responsive/Calibration DIU Problems Problem: Touchscreen Non-responsive/Calibration If you are tapping anywhere on the touchscreen and the screen is not responding quickly or the screen arrow is not where the screen was touched, the touchscreen may not be calibrated properly. To recalibrate the DIU50 touchscreen settings, from the Home screen: 12-2 1. Tap the Settings button then tap the Calibration tab. 2. Tap the Calibrate button. 3.
13 Cannot Send Messages Problem: Cannot Send Messages Orange Arrow Indicators If a message have been queued and shows up in the Messaging Outbox with orange arrow indicators for more than a minute, do the following: 1. Verify the Cellular End To End test under the System Diag Run All test passes. See Chapter 14: Cellular End to End Problems. 2. Verify the Cellular Signal Strength indicator shows the unit has acceptable signal. See Chapter 15: Cellular Signal Strength Problems. 3.
Problem: Cannot Send Messages 13-2 Cannot Send Messages 80-JB566-1 Rev. C MAY CONTAIN U.S.
14 Cellular End to End Problems Problem: Cellular End to End Test Fails If the Cellular End To End test is failing when performing a system verification, the likely cause is the system has not been properly activated. To see the details of this information: 1. Highlight the Cellular End To End Line. 2. Tap the Details button. A lot of information is provided at the bottom of the screen. 3. Tap the Done button. 80-JB566-1 Rev. C MAY CONTAIN U.S.
Problem: Cellular End to End Test Fails 14-2 Cellular End to End Problems 80-JB566-1 Rev. C MAY CONTAIN U.S.
15 Cellular Signal Strength Problems Problem: Cellular Signal Strength Fails If the Cellular Signal Strength test is failing when performing a system verification, or the cellular icon at the top of the screen shows a red X and no colored bars, follow the steps below. For detailed information concerning Cellular Signal Strength, tap the System button, then tap the Comm tab.
Problem: Cellular Signal Strength Fails 15-2 Cellular Signal Strength Problems 1. Verify that the truck is at a location where there is known to be good cellular coverage. 2. Check to ensure there are no metal obstructions above the antenna. 3. If there are no obstructions, inspect the antenna and antenna cable to ensure there is no damage. 4. Reseat both antenna connections at the VTM. Allow a few minutes to reacquire a cellular signal. 5.
16 CDD Database Sync Problem Problem: CDD Database Sync Test Fails . After an MCP50 is installed and powered up with good signal and line-of-sight to the GPS satellites, it usually takes about 10 minutes for it to get all the company-defined settings and configurations. Once it acquires all settings and configurations, it will go into the desired state of Sync complete. If an MCP50 is installed and powered up and has not gone to a database state of Sync Complete within 10 minutes: 1.
Problem: CDD Database Sync Test Fails 16-2 CDD Database Sync Problem 80-JB566-1 Rev. C MAY CONTAIN U.S.
17 GPS Fix Problem Problem: GPS Fix Test Fails For more detailed information concerning GPS status, use the GPS tab (screen below). Normally the GPS positioning system will update positioning data every second at the MCP50, as shown in the Last Update field of the System->GPS tab. The desired value for the Mode field is 3-D, although No Fix may show when the antenna is temporarily blocked or in a garage. 1.
Problem: GPS Fix Test Fails GPS Fix Problem If the vehicle is in the open with a clear view of the sky, the mode should show 3-D. The Last Update time should be current, Precision should be <2 and at least 5 Satellites should be used in the fix. If this is not the case, follow the steps below: 1. Verify the antenna is in a location where the view to the sky is not blocked or obstructed.
18 J1587 Packet Detection Problem Problem: J1587 Packet Detection Fails Ignition must be ON for the truck to broadcast/supply vehicle data. Note If the Core Data Items test passes (i.e. green check), it’s acceptable for the J1587 Packet Detection test to fail. It would mean that the MCP50 system is getting its vehicle data from the J1939 link.
Problem: J1587 Packet Detection Fails 18-2 J1587 Packet Detection Problem 80-JB566-1 Rev. C MAY CONTAIN U.S.
19 J1939 Packet Detection Problem Problem: J1939 Packet Detection Fails Ignition must be on for the truck to broadcast/supply vehicle data. Note If the Core Data Items test passes (i.e. green check), it’s acceptable for the J1939 Packet Detection test to fail. It would mean that the MCP50 system is getting its vehicle data from the J1587 link. This is determined by the VDS configuration sent to the unit from the Vehicle Data Configuration (VDC) on the Customer Portal.
Problem: J1939 Packet Detection Fails 19-2 J1939 Packet Detection Problem 80-JB566-1 Rev. C MAY CONTAIN U.S.
20 Ignition On Detection Problem Problem: Ignition On Test Fails 1. If the Ignition On test fails, ensure the truck’s ignition switch is in the ON position and confirm: • The ignition lead of the Power/IO cable is secure. • The fuse in the ignition wire has not blown. 2. If it continues to fail, check the ignition source used and the associated truck fuse.
Problem: Ignition On Test Fails 20-2 Ignition On Detection Problem 80-JB566-1 Rev. C MAY CONTAIN U.S.
21 Core Data Problem Problem: Core Data Item Test Fails The Core Data Items test verifies that specific engine items are being received from one or both of the data links (J1587/J1939). Those items are: • Speed • RPM • Distance LTD • Fuel LTD • Engine Hours If any of these items are not received when the test is run, a failed status will be displayed (red X). If the Core Data Items test fails, follow these steps: 1. Verify ignition is on. 2.
Problem: Core Data Item Test Fails Core Data Problem J1939 J1939 J1939 J1939 J1939 0 23 0 0 17 0.0 MPH 21355.31 Miles 3218.94 Gallons 570.90 Hours 0.00 J1939 J1939 0 0 Off 0.0 % A detected source and source address must be populated for Speed, Distance LTD, Fuel/LTD, Engine Time LTD, and RPM. 4. 21-2 Verify the unit is configured correctly for the vehicle data source. Log on to the Customer Portal and select Vehicle Data Configuration to verify or change the configuration.
22 VTM LED Indicator VTM Performance—LED Indicators In a normal operating environment, the LED will be OFF. Other operating modes are shown below: State VTM indicator Action Normal Mode OFF None Sleep Mode OFF None Boot up and System Recovery Mode A Red LED will blink ON and OFF at Give unit 5 minutes to boot or recover irregular frequencies. Note: this should last no more than 5 minutes.
VTM Performance—LED Indicators VTM LED Indicator 22-2 80-JB566-1 Rev. C MAY CONTAIN U.S.
23 Acquiring Network Problem Problem: Stuck on Acquiring Network Screen When an MCP50 unit boots up, it will attempt to get the system time/date from either the cellular network or from GPS. Under normal circumstances, it will get these values in 30 seconds to a minute and load the applications. While it is acquiring the time/date the screen below will be displayed: If the unit is unsuccessful in getting the time/date values from the network, it will attempt to reboot after a few minutes.
Problem: Stuck on Acquiring Network Screen 23-2 Acquiring Network Problem 1. Reseat the antenna connections to the VTM. Inspect the cable connections to ensure there isn’t any damage. 2. If the problem persists after reseating the cable connections, test with a known-good antenna. Ensure there are no obstructions above the antenna. 3. If the problem still continues, test with a known-good VTM. 4. If the problem still continues, test with a known-good DIU. 80-JB566-1 Rev. C MAY CONTAIN U.S.
24 Performance Monitoring Troubleshooting System Overview Connecting to the truck’s data link is required for the Performance Monitoring application. The truck must also have the proper Data Bus configuration for the MCP50 to access the truck’s data. This can be set up via the Vehicle Data Configurator on the Customer Portal. The Performance Monitoring application records data from the vehicle such as speed, distance, RPMs, and fuel used.
Normal Performance Performance Monitoring Troubleshooting A tag of “0” indicates that the unit has not received it s parameters. Call your company dispatch administrator and ask for the parameters to be sent. A non-zero tag indicates that the unit has received parameters. The Core Data Items test checks for all essential data items for Performance Monitoring.With ignition in the ON position, review data that is available listed under the System->Diag tab Core Data Items->Details.
Performance Monitoring Troubleshooting Normal Performance Performance Monitoring Faults and Descriptions Monitored Active Faults are controlled by the Customer Specified parameters sent to the unit. The following chart shows the faults that may surface. ---------- Active Fault Field Value Definitions Display Shows Associated Fault Description/Symptom Possible Cause + Fault no longer active Cleared - Fault not monitored Performance monitoring parameters specified not to monitor.
Normal Performance Performance Monitoring Troubleshooting Active Fault Field Value Definitions (Continued) Display Shows 24-4 Associated Fault Description/Symptom Possible Cause 9 LTD Mismatch (MCP50) LTD mismatch with stored MCP50 data. - Engine run with main power disconnected. - Engine run with data link disconnected. - Engine run with ignition line disconnected. A Bad Speed (MCP50) More than 2 hrs IGN = ON with Spd = 0, RPM greater than 1300. - Speed sensor or connection problem:MCP50.
25 Critical Event Reporting Troubleshooting Overview Critical Event Reporting (CER) captures and reports vehicle critical event information (e.g., hard braking, vehicle speed, location, stability control (VDC), lane departure warning (LDW), and panic button events). With each hard braking event, five minutes of speed information is recorded and sent to the CER host system. Events are processed two minutes after they occur.
Event Not Triggered Critical Event Reporting Troubleshooting Event Not Triggered CER Verify Configuration 25-2 1. To access CER information, go to the Home screen and tap the Critical Event Reporting button. If this button is grayed out, then CER service for the unit must be enabled from the Customer Portal. 2. A popup will appear. Tap the Diagnostics button. 3. Select one of the tabs for General, Roll Stability, Lane Departure information, or Collision Warning. 80-JB566-1 Rev. C MAY CONTAIN U.S.
Critical Event Reporting Troubleshooting CER Verify Configuration Field Value CER Enabled/Disabled If enabled, the MCP captures CER events. Speech Enabled/Disabled If enabled, the text in the alert pop-ups is spoken. Hard Braking Minimum Speed The speed at which mobile unit detects hard brake events. Hard Braking Deceleration Rate The rate of deceleration that triggers a hard brake event (Default = 9 MPH/SEC). Stability Control (VDC) Enabled/ Disabled Stability control is enabled/disabled.
Sending a Manual CER Event Critical Event Reporting Troubleshooting Hard braking gets information from either J1708/1587 or J1939. One of the two indicator lights must be green to record hard braking events correctly. Some filtering is done to prevent erroneous CER events due to faulty truck speed sensors. Sending a Manual CER Event 1. From the Home screen, tap the Critical Event Reporting button. Tap Yes to initiate an event. Note: The CER message is sent to the NOC. 2.
26 Optional Accessories Troubleshooting This section reserved for future use. 80-JB566-1 Rev. C MAY CONTAIN U.S.
Optional Accessories Troubleshooting 26-2 80-JB566-1 Rev. C MAY CONTAIN U.S.
Appendix Contents A. Wiring Diagrams and Charts B. Environmental and Power Requirements C. General Wiring and Installation Guidelines D. Standard RMA Procedure E. Upgrading the MCP50 Using USB Memory Sticks F. Preventive Maintenance Inspection G. Component Information H. Installation Form 80-JB566-1 Rev. C MAY CONTAIN U.S.
Appendix Contents 80-JB566-1 Rev. C MAY CONTAIN U.S.
A Wiring Diagrams and Charts MCP50 Wiring Diagram 80-JB566-1 Rev. C MAY CONTAIN U.S.
Power/IO Cable Connector Pin Callouts Wiring Diagrams and Charts Power/IO Cable Connector Pin Callouts 6-Pin Power/IO Cable 9-Pin Power/IO Cable A-2 80-JB566-1 Rev. C MAY CONTAIN U.S.
Wiring Diagrams and Charts Display Interface Unit 50 (DIU50) Cable Connector Pin Callouts Display Interface Unit 50 (DIU50) Cable Connector Pin Callouts Pin 1 Pin 15 Note: the DIU50 has no user-serviceable parts. Pin Signal 8 15 DIU_PWR 7 14 DIU_GND 10 DIU_TX 4 DIU_RX 11 DIU_RTS 6 DIU_CTS 3 DIU_DSR 5 DIU_DCD 13 DIU_RI 1 9 USB_DP USB_DM 2 N/C 80-JB566-1 Rev. C MAY CONTAIN U.S.
Six-pin Data Link Connector Pin Callouts Wiring Diagrams and Charts Six-pin Data Link Connector Pin Callouts F A A B E F E C B C D D 08AAA_050 A-4 SIGNAL PIN J1708/J1587 DATA LINK+ A J1708/J1587 DATA LINK- B +12VDC C N/C D BATTERY GROUND E N/C F 80-JB566-1 Rev. C MAY CONTAIN U.S.
Wiring Diagrams and Charts Nine-pin Data Link Connector Pin Callouts Nine-pin Data Link Connector Pin Callouts D E C D A C E B F F A G B J J H H G 08AAA_051 SIGNAL PIN BATTERY GROUND A +12VDC B J1939 DATA LINK+ C J1939 DATA LINK- D J1939 SHIELD E J1708/J1587 DATA LINK+ F J1708/J1587 DATA LINK- G OEM_CAN_H H OEM_CAN_L J 80-JB566-1 Rev. C MAY CONTAIN U.S.
Nine-pin Data Link Connector Pin Callouts A-6 Wiring Diagrams and Charts 80-JB566-1 Rev. C MAY CONTAIN U.S.
B Environmental and Power Requirements MCP50 Environmental and Power Requirements Condition Requirement Operating Temperature -30° C to 70° C (-35° F to 158° F) Vibration/Shock Vehicle Telematics Module 50 (VTM50) does not have a shock tray. VTM must be mounted securely. Humidity Antenna Not watertight. DO NOT get wet. VTM50 Not watertight. DO NOT get wet. Display interface unit 50 (DIU50) Not watertight. Turn over immediately if liquids are spilled on it.
MCP50 Environmental and Power Requirements B-2 Environmental and Power Requirements 80-JB566-1 Rev. C MAY CONTAIN U.S.
C General Wiring and Installation Guidelines Making Electrical Connections - Standard Installations For standard MCP50 installations, the only electrical connection needed to the truck will be the power/IO cable and an ignition wire lead. Cable connectors are used at the VTM for the antenna, power/datalink, and display. Cutting and Splicing Power/IO Cable - Non-standard Installation Some trucks may use a different 9-pin diagnostic connector than supplied on the Qualcomm “Y” cable.
Approved Qualcomm Electrical Connectors General Wiring and Installation Guidelines Approved Qualcomm Electrical Connectors The wiring for the MCP50 system is expected to be inside the cab. The only Qualcommapproved electrical connections other than standard connectors are crimp butt splices and crimp ring terminals. Connections are typically made by mating the two connectors.
General Wiring and Installation Guidelines Butt Splicing Butt Splicing • Qualcomm recommends Nylon insulated, seamless butt connectors with inspection windows. • Heat-shrinkable butt connectors are preferred. Make sure the size of the butt splice is appropriate for the job. A good butt splice has these characteristics: • The ends of the bare wires are visible through an inspection window. • The ends of the wires “butt” up against the stop. • The wires are not exposed beyond splice shielding.
Crimping General Wiring and Installation Guidelines Crimping • When crimping a butt-spliced wire or cable, be sure the insulated butt splice is crimped using the insulated position on the crimp tool and not the crimping “tooth” of the tool. • Crimping butt splices incorrectly can result in a severed wire and a failed wire connection. Caution DO NOT crimp on the crimp “tooth.” Crimp tooth INSUL UNINSUL INSUL UNINSUL Crimp here Do NOT crimp wire here 03AAA_90b 1.
General Wiring and Installation Guidelines Crimping Note The objective is to apply only the necessary pressure to crimp the butt splice closed and hold the wire connections together. Do not apply so much pressure as to crush the butt splice and sever the wire or the insulation on the wire. 2. WRONG Butt splice is visibly crushed, possibly damaging the wire and the wire connection. CORRECT Crimping is done properly, protecting the wire and the wire connection. Some wires are exposed. No exposed wires.
Ring Terminals General Wiring and Installation Guidelines Crimping locations Outside crimp (insulated wire) Inside crimp (stripped wire) Outside crimp (insulated wire) Inside crimp (stripped wire) 03AAA_273 3. Verify that the crimps are good and the wires have not been damaged. 4. Do a pull test. Pull on both ends of the wires to ensure a solid butt-spliced connection exists. The crimped butt splice securely grips the insulated wires.
General Wiring and Installation Guidelines Proper Grounding Wire gripping impression is well formed Bare wire protrudes 0.03 to 0.
General Installation Guidelines General Wiring and Installation Guidelines General Installation Guidelines • Determine the most direct and protected route when routing cables to connect the components to each other and to the vehicle. • Do not trim cable lengths to fit a specific vehicle. • Use only wire strippers for stripping wires. • Use only the appropriate insulated crimping tool for crimping insulated connectors. • Use existing holes for cable routing whenever possible.
D Standard RMA Procedure To return failed equipment, go to Qualcomm Customer Portal at https://customer.myqualcomm.com 80-JB566-1 Rev. C MAY CONTAIN U.S.
Standard RMA Procedure D-2 80-JB566-1 Rev. C MAY CONTAIN U.S.
E Upgrading the MCP50 Using USB Memory Sticks Before You Start During an OS or application upgrade, driver and vehicle information can be deleted. The list below will help minimize any inconvenience this causes. • Confirm that the driver knows that all stored messages will be lost. The driver should write down any information he thinks he may need later, from both his inbox and his outbox. • Confirm that he has listened to any unopened audio files.
Requirements for Certain Services Upgrading the MCP50 Using USB Memory Sticks Navigation: The current route will be deleted during the upgrade. • Before: none. • After the upgrade: The driver needs to ask dispatch to resend the list of stops for the current trip. Performance Monitoring: Performance Monitoring data on the unit is deleted during an upgrade.
Upgrading the MCP50 Using USB Memory Sticks Checking the Software Versions Installed Checking the Software Versions Installed Shortly after you power up the MCP50, the user interface screen displays. 1. Use the right arrow to get to the System button. Tap the System button. 2. Tap the System tab to bring up the System Screen. Tap the Version button at the bottom right to access system information about the MCP50. • MCP firmware and VIOP version numbers are listed here. 80-JB566-1 Rev. C MAY CONTAIN U.
Upgrading Only the MAS50 Software Upgrading the MCP50 Using USB Memory Sticks Upgrading Only the MAS50 Software 1. Make sure the MAS50 is powered ON, ignition ON. 2. Insert MAS50 Software memory stick into the USB port on the right side of the DIU. • The upgrade process takes approximately ten minutes. The screen will run through various images as it is upgrading.
Upgrading the MCP50 Using USB Memory Sticks Upgrading Only the MAS50 Software 4. Remove the memory stick. 5. Confirm the upgrade is complete by checking that it shows SyncComplete on the System screen and the MCP50 software version on the Version screen. Also verify that the VIOP is the latest revision (refer to the MAS50 External Release Notes). Note For version CA0529R and older, it will not automatically upgrade the VTM VIOP code. Verify if it is correct. If not, call Customer Support. 6.
Upgrading Only the MAS50 Software E-6 Upgrading the MCP50 Using USB Memory Sticks 80-JB566-1 Rev. C MAY CONTAIN U.S.
F Preventive Maintenance Inspection How Often Should Inspections Be Performed? • Qualcomm recommends inspections be performed at least once every 90 days. • During normally scheduled vehicle preventive maintenance inspections. Performing System Verification • Verify proper DIU50 operation. From the Home screen, tap the Diag tab. Tap Run All button. • Verify at a minimum that Cellular End To End, Cellular Signal Strength, CDD Database Sync, GPS Fix, and Core Data Items show green check marks.
Inspecting the Display Interface Unit 50 (DIU50) Preventive Maintenance Inspection Inspecting the Display Interface Unit 50 (DIU50) • Verify the DIU50 screen is clean. Qualcomm recommends that you use a soft cloth and either plain water, glass cleaner, or mild soap to gently clean the surfaces of the DIU50 as well as the display screen. Caution The DIU is not watertight. Do not spray any liquid directly on the display screen.
G Component Information MCP50 System Component MCNs Referenced in this Guide System component Illustration Latest MCN Display interface unit 50 (DIU50) CV90-JB425-100 Antenna Kit 65-JB514-2 Vehicle Telematics Module 50 (VTM50) CV90-JB424-100 Display interface unit (DIU50) holster CV90-JB425-710 Alternate MCNs 80-JB566-1 Rev. C MAY CONTAIN U.S.
MCP50 System Component MCNs Referenced in this Guide System component G-2 Illustration Latest MCN DIU Mounting Kit with Nut plate, RAM mount 65-JB313-1 Backing plate/ Nut plate only 50-JB290-1 DIU Mounting Kit: bracket, RAM mount 50-J9978-1 Power/IO cable 6-pin 364-53967-0002 Power/IO cable 9-pin 364-53967-0003 Component Information Alternate MCNs Notes Specifically for Freightliner Columbia or Century 80-JB566-1 Rev. C MAY CONTAIN U.S.
Component Information System component Paccar adapter cable MCP50 System Component MCNs Referenced in this Guide Illustration Latest MCN Alternate MCNs Notes 45-JB593-1 80-JB566-1 Rev. C MAY CONTAIN U.S.
MCP50 System Component MCNs Referenced in this Guide G-4 Component Information 80-JB566-1 Rev. C MAY CONTAIN U.S.
H Installation Form Installation Work Order Details (MCP50) Company Name: _____________________________________ Installation Date: ______________________________________________ Company Contact: ___________________________________ Company Phone: ______________________________________________ Purchase Order #: ________________V VIN (optional) ____________________________________________ Invoice #: ____________________P Driver Name: __________________________ Truck #: ____________ Mo/Yr: __________ MFG/M
Installation Form H-2 80-JB566-1 Rev. C MAY CONTAIN U.S.
