Pro9 Headset System Installation Manual
This guide specifies how the Pro9 headset system should be installed and commissioned. The LEDs on the base and headset use a sequence of colours, flashes and pulses to indicate the status of the system and the item, which are explained in this guide.
Preface Quail Digital Pro9 is a wireless headset system designed to facilitate order-taking in the drive-thru lane of a quick service restaurant. Team members wearing wireless headsets communicate with customers through a remote order point containing a microphone and speaker which activate on arrival of their vehicle at the post. Headset users can communicate with the customers, and on a private channel, with each other.
Installation procedure Step 1 The 8-port charger, power supply and metal hanger are in the box (Q-P9CH). Wall mount the charger in the manager’s office or other secure location close to a power socket using the template provided in the box. There are two key slots on the rear for mounting and one screw hole under the cap in the third battery slot from the left on the bottom battery row to secure the charger to the wall.
Step 6 You now fit the Drive-Thru Module (Q-P9DTM) into to the order point using the flanges and four screws. If the DTM does not fit or cannot be mounted in the order point, go to Step 10. PRO 9 DRIVE THRU MODULE Q-P9DTM Figure 3 - Pro9 Drive-Thru Module Step 7 Next install a single length of direct burial Cat5 cable from the DTM in the order point, through the existing underground conduit(s) to the likely location of the base station (Q-P9BS) in the kitchen area.
Step 10 If the order point is physically too small to house the DTM OR if the ambient temperature in the order point might exceed 40°C (104°F) on a regular basis, the DTM can be located internally. In doing so you will need to cut and remake the speaker and microphone connections using the Junction Boxes (Q-P9JB) - ordered separately. See Appendix B for this procedure. Step 11 Choose a location to mount the base station with as much clear space around it to optimize the transmission range.
Pin Colour Connection Power Connection to Connection to table service repeater if used if used Cat5 cable from DTM Connection to timer & grill speaker 1 2 3 4 5 6 7 8 White Red Blue Green Brown Grey Purple Yellow Chime Speaker +ve Chime Speaker -ve Timer out Common Timer out NO Timer greet +ve Timer greet -ve Ext. Activation Common Ext. Activation Detect Figure 8 - Connecting to base station (top) Step 13 Plug in the Cat5 cable from the DTM into the base station.
Step 16 Set the road loop sensitivity so the arrival of every vehicle is picked up accurately by the DTM. a. Remove the lid from the DTM and then park an average sized car (not SUV or van) on the road loop at the order point. b. Identify the detector PCB in the DTM and then use the ‘Up’ and ‘Down’ buttons to adjust the displayed number to 5 from whatever it shows now. c.
Step 20 Now explain the headset features to the customer: In multi order taker mode: any headset wearer can take an order from the order point when they hear the car arrival beep. A single press of the ‘I’ button puts the order taker into handsfree mode and the boom LED will go solid green. All other headsets hear the conversation. When the vehicle leaves, the call closes automatically and the LED boom will revert to double pulsing green. If another user wishes to page other headsets, the user presses ‘ ’ .
Appendix A Installing Pro9 system using existing cabling to connect the base station to the DTM located in the order point (Q-P9NTB x2) Using the network termination boxes allows existing cabling to carry digital signals and power on previously installed cabling. Inside each is a small PCB with a network adaptor socket and screw terminals, as below. Follow the steps below to make the correct connections. 1. Make and test 2 Cat5 patch leads at a length suitable for use, one inside and one outside.
Appendix B Installing Pro9 system using existing cabling to connect the base station to the DTM located in the building (Q-P9JB x2) Using the junction boxes allows existing cabling to be used to carry the audio signals for the speaker and microphone. Inside each is a small PCB with two sets of screw terminals, A and B as shown. Follow the steps below to make the correct connections. 1. First, cut the cables on both the speaker and the microphone.
Appendix C Pro9 auxiliary connections (Q-P9ACB) If your system is using a lane timer and/or a chime speaker use an Auxiliary Connection Box and follow these connection instructions: Figure16 - Auxillary connector box connections Plug this interface connection unit into the corresponding connector on top of the base station. Figure17 - base station (top) This table provides the information you may require in relation to the auxiliary connections.
Appendix D Pro9 repeaters (Q-P9REP) If the range needs to be increased you can add up to two Repeaters which, subject to local conditions, doubles your headset range. A repeater is another radio device and is wall mounted like the base station. Its power is fed down the Cat5 cable which connects the repeater to the base station. Two repeaters can be connected in a daisy chain format to a base station (as shown below). Figure18 - Increasing range using up to two Pro9 repeaters 1.
Appendix E Pro9 table service (Q-P9BSTS) The Pro9 system can be configured to support two drive-thru order points and one table service channel (TS). If the restaurant is using table service, you will require a Table Service Base Station. The table service base connects to the drive-thru base station using a Cat5 cable and uses its own 48v power supply. The table service base station is located in the seating area of the restaurant because that is where the coverage is required.
Appendix F Connecting a computer to Pro9 base station To make adjustments to the Pro9 system you can connect a laptop directly into the comms port on the bottom of the Pro9 base station. This appendix describes the process of making the connection. This description is based on Windows 10, you may need to alter details to suit your operating system. To provide communications a simple RJ45 network socket on the bottom of the Pro9 base station is utilised.
Appendix G Connecting a computer to Pro9 base station using a wireless adaptor To make adjustments to the Pro9 system it is possible to complete this wirelessly using a WiFi repeater/bridge. This appendix describes the process of making the connection. The use of the interface API is described in the main manual. This description is based on the Vonets VAP11G-300 WiFi bridge. This device is a tool for the engineer and once setup can be used on any Pro9 system to connect to the installer API. http://en.
5. On the next menu, select ‘LAN settings’ then ‘Static IP’ 6. In the IP address box, change the address to ‘192.168.1.10’ and click ‘Apply’ 7. The device will now say ‘Please wait’; once this is finished (approx 10 seconds), unplug the USB from your laptop. To use the wireless adaptor, you will need a power supply or battery pack to power the unit, a standard USB charger power supply or battery pack will suffice. Once powered, plug the RJ45 into the Pro9 base and open a web browser. Type ‘192.168.1.
Appendix H Setting up Pro9 as dual lane/tandem configuration (Q-P9BSDL) You will require two Q-P9BSDL base stations to operate two order points. To configure two order point system, first follow Steps 1 to 13 in this manual. Essentially, treat it as two separate single lane systems for initial installation and set-up. Once you have completed Step 13 follow the instructions below. Note that each base station uses its own power.
You will be asked to confirm whether the site is operating DUAL or TANDEM lane. If you have selected tandem, you will be required to record a ‘Pull forward’ message. Please go to Appendix I to read how to do that. 6. Once you’ve finished selecting mode and audio levels and recorded the pull forward message in the case of tandem, press RESET. The system is ready to be used, and you should explain the headset features to the customer.
Appendix I Recording a ‘Pull forward’ message To use Pro9 in a tandem drive-thru you will need to record a ‘Pull forward’ message to the base station for Lane 2. It is good practice to record the same message to both base stations in case they are swapped around at a later date. Procedure 1. Record your ‘Pull forward’ message using a preferred audio/voice recorder, then rename the recorded files to the required name in a known location of your computer. 2.
b. Select ‘Options’ and choose custom settings: CCITT u-Law, 16,000 KHz, 8 Bit, Mono c. Click ‘Add File(s)’ - using the browser, select all the message files (in any format) to be converted to the correct type d. Select ‘Browse’ and choose a preferred output location e. Click ‘Convert’ - the converted files will automatically appear in the folder chosen in ‘c.’ e. c. d. b. 4.
Trouble shooting DRIVE-THRU BASE STATION LED RED single flash RED double flash RED triple flash AMBER triple flash Failure between base station and DTM Road loop has failed Speaker in order point has failed Microphone in order point has failed First check cable is plugged in on top of base station; if it is… Send Tech to site to repair or replace loop Send Tech to site to replace speaker in order point Send Tech to site to replace microphone in order point Ask customer to locate the DTM.
HEADSET LED Fast flashing RED and fast continuous beeping Single flash RED and single beep every second Single flash GREEN and 3 fast beeps every 3 seconds Any headset status with an additional RED single flash in-between Hardware fault in headset Headset not registered Headset is ‘Out of range’ Battery low Arrange headset swap out Register headset to base station Move closer to base station Return battery to charger Headset will single pulse or double pulse GREEN when registered Headset beeps
Manufacturer’s notes Battery handling and safety guidance for Quail Digital headset batteries Quail Digital uses Lithium Polymer (LiPo) type rechargeable batteries. On these systems the battery is removed from the headset device to recharge it. When placed in the charger the battery will ‘fastcharge’ to 80% capacity for up to two hours and then drop back to a trickle charge for the remaining 20% of the charge cycle.
Headset transition table Original headset role off unregistered off registered, single order off registered, multiple order Boom LED User action New headset role insert battery insert battery insert battery power on, unregistered lane 1 runner lane 1 order taker flashing red single pulse green double pulse green Boom LED Sound Original headset role lane 1 runner Boom LED User action single pulse green press ‘1’ press ‘2’ press ‘*’ press ‘vol-’ and ‘1’ press ‘vol-’ and ‘2’ no change n
Regulatory notices Headset - HVIN: Q-P9HS FCC ID: UDDQP9HS This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Pro9 system components Pro9 Headset - Q-P9HS Pro9 Charger - Q-P9CH Operating frequency 1.88-1.90GHz EMEA, Asia 1.91-1.93GHz North America 8 port Power light Individual battery status lights 205x325x45mm 710g Power 250mw EMEA, Asia 125mw North America Pro9 Base Station - Q-P9BS Pro9 Charger PSU Q-PSU12 Operating frequency 1.88-1.90GHz EMEA, Asia 1.91-1.
Quail Digital 92 Lots Road London SW10 0QD United Kingdom www.quaildigital.
