QUAIL DIGITAL DRIVE-THRU USER MANUAL
Thank you for choosing Quail Digital. Your system is now installed, and this booklet helps to explain how to use it, and the steps to take if you experience any operational problems. The system is full duplex, which means the order taker can process customers orders hands-free.
The system comes pre-set with a range of operating functions already activated. As a user you are able to activate/deactivate certain functions manually using the buttons below the digital display. These are as follows: Detection Override: This function overrides the road loop. (Unlikely to be used unless vehicle detection in the base station fails.) When this function is ON, it gives constant inbound audio to the headsets.
Registration Process (Manager‟s password required for this function, password is 4895) The headsets need to be registered to the base station. Any new system or any additional headsets introduced to the restaurants needs to be registered. This is done by putting the base station and the new or repaired headset in registration mode. To register one or more headsets follow this procedure: 1. Make sure all the headsets are within range of the base station and are active with a battery.
Headset Features The headset is an All-in-One (AIO) type lightweight headset, (weighing only 100 grams), and can be worn on either ear. The headset has a moving sensor, which, when it stops sensing movement for three minutes will go into battery-saving sleep mode. Moving the headset reactivates the headset, and you will hear „Initialising‟ followed by a beep indicating the headset is active. (This process takes about 2 seconds.
Talk-Lock By pressing T1 then releasing your finger immediately (under a second) will put the order taker in hands-free mode for the duration of the order. When the vehicle moves off the road loop the call closes. If you wish to operate in Talk-lock mode you need to press T1 momentarily each time you start a customer order. Hands-Free order taking This mode automatically activates hands-free when a vehicle arrives at the speaker post, and closes the call when it leaves.
Press T1 switch Press T2 switch Press + or – volume switch Press T1 or T2 or Page switches for under a second Press same switch T1, T2 or Page Press T1, T2 or page To make external call T1 To make external call T2 Adjust volume up and down Engage Talk lock Talk lock off Fixed blue Fast flashing blue, every second Press T1, T2 or page + Volume up Press volume down + followed by Page for 3 seconds (Volume down must be pressed first) Take the battery out of the headsets and press the registration
Off Depending on headset status, modes (see above) When headset is left without movement for 3 minutes Remove battery or leave resting for 3 minutes Insert fully charged battery and place it over your head T1 or T2 are pressed accidentally and there is already an order taker Motion – sleep mode To turn headset off Turn headset on Busy tone Off Off Select “Hands Free OT mode” on the DTB display follow by T1 or T2 Press T1 + or T2 for more than 3 seconds Select order taker when “hands Free order
SYSTEM MESSAGES The base station has different types of messages that can be enabled or disabled using the interface display. Q-Buster Messages If the Q-buster function is enabled, a message saying „Lane is now stationary‟ will be heard once the target time is set on the user interface display are met. This message is a pre-recorded system message and cannot be altered.
To Record new Greet Messages and Sales Messages. To record new Greet Messages and alter day part messages requires an authorisation password. Once you have cleared the authorisation screen follow these steps on the display menu: Press system settings> message settings> message greeter> Manage greeter messages> Then manage messages to play, record or alter day part messages.
FREQUENTLY ASKED QUESTIONS Why won‟t my Headset register on the system? Have you got too many headsets on the system? Standard configuration is for 6 headsets QBS6 or 9 headsets QBS9. Disconnect battery & reconnect> Reboot system. How do I turn up the Inbound audio? If the inbound audio is too loud or too quiet it can be changed. The system comes with three standard setting levels. Default is „standard setting‟ If your setting level needs to be altered contact your service provider.
FCC Compliance Statement This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interference received, including Interference that may cause undesired operation. This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific operating instructions for satisfying RF exposure compliance.
