Warranty

Policies and Terms

Warranty Information

Our products are covered by the following warranty.

Warranty covers all components of our stoves, heaters, ovens to be free from defect in materials and

workmanship for 6 months from the day of purchase (excluding finish). All accessories are covered for a

full 30 days to be free of defect in materials and workmanship.

Within this period manufacturer will correct any defects by repairing or replacing defective parts of the

equipment or making available the parts.

Manufacturer will not be obligated to repair or replace equipment which has been repaired by others,

abused, altered, misused or overheated. Furthermore, manufacturer will not be held liable for any loses

due to neglectful operation on the part of the purchaser. Upon the expiration of such warranty all such

liability will terminate. No other warranties are expressed or implied. Returned merchandise will be

accepted for repair or replacement only. Prior written approval and a return authorization number must

be obtained. All returns must be shipped prepaid. Collect shipments will not be accepted.

To maintain the look of your stove we recommend cleaning the stove regularly and using high

temperature paint to touch up stoves painted surfaces. Paint Finish is not covered by this limited

warranty or any implied warranty.

SHIPPING POLICY

QSTOVES offers fair shipping fees or free shipping for qualified orders to all of the contiguous United

States, but may charge extra shipping fees for Alaska, Hawaii and other U.S. territories. This includes

American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the United States Virgin

Islands. International orders is not accepted right now. Handling times at our warehouse is usually 1 - 3

business days. Transit times for domestic orders range from 1 to 5 business days for domestic orders.

Unless specifically stated on product pages, all items sold are being shipped from the United States.

Gift Shipping:

If you would like part of your order shipped to an alternate address, please provide the alternate

address in the order notes along with which items you would like shipped separately.

Return Policy

QSTOVES gladly accepts returns of any unused products within 30 days from date of purchase for no

hassle refund or exchanged. We will not accept returns after 30 days. If an item becomes defective after

30 days, the product warranty will be enforced.

All shipping charges for returned merchandise are the responsibility of the customer. Credits will be

placed on the credit card used for the original purchases. Allow two to three billing cycles for the credit

to appear on your statement.

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Policies and Terms Warranty Information Our products are covered by the following warranty. Warranty covers all components of our stoves, heaters, ovens to be free from defect in materials and workmanship for 6 months from the day of purchase (excluding finish). All accessories are covered for a full 30 days to be free of defect in materials and workmanship. Within this period manufacturer will correct any defects by repairing or replacing defective parts of the equipment or making available the parts.
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Returns with no receipt must reference the original order number. You will need a return goods authorization number (RGA or call TAG). You can contact us for one, by email or via our toll-free customer service line at 1-425-698-1328. Be sure all the return criteria mentioned above are met. Please write the RGA# on the outside of the package and include a copy of your invoice. Returns without an RGA# on the outside of the package will be refused and returned to you.