User's Guide

FREQUENTLY ASKED QUESTIONS
Will the energy costs reported in the app exactly match
my electricity bill?
Every effort has been made to ensure the Powerpal
app reports costs accurately. However, the dollar
amount shown in the app may not include all charges
that appear on your bill, such as supply charges or
discounts from your energy retailer. The costs
reported by Powerpal are not a replacement for your
electricity bill.
How does Powerpal store and protect my energy data?
Powerpal stores your energy data locally at your meter
for 60 days and also in the app and on our cloud
servers for as long as you continue to use Powerpal.
Transmission of data between Powerpal, the app and
the cloud is encrypted to protect your privacy and
access to your local Powerpal at your meter is
protected by your pairing code. This means other
Powerpal users cannot automatically connect to your
meter or view the information (energy consumption,
usage and cost) that is being transmitted.
Our full privacy policy is available to view at
https://www.powerpal.net/privacy-policy.
How can I erase my historical energy data?
With the app connected to Powerpal select “Factory
Reset” from the Hardware Settings menu. This will
erase all data stored locally at your meter, in the app
and in the cloud.
How do I change my tariff details?
Tariff details can be updated in the settings menu on
the app.
Can I take Powerpal with me if I move to a new house?
Of course! For details on how to install Powerpal on a
new electricity meter visit www.powerpal.net/install.
For more information on how to get the most out of
your Powerpal visit:
https://support.powerpal.net/
TROUBLE SHOOTING
Please check the following table before contacting
Powerpal support for assistance.
Problem
Possible cause
Solution
Powerpal app
displays “not
connected”
Smart phone is too
far away from the
meter or another
phone is connected
Move closer to the
meter and ensure that
only one phone is
connected
Costs
reported are
too high/too
low
Tariff is set
incorrectly
Update tariff via the
settings menu in the
app
Usage
reported is too
high/too low
Incorrect impulse
factor set
Send a photo of your
electricity meter to
[e-mail]
for advice
If you are unable to resolve the problem email
[e-mail] with a full description of the
issue or call us on 1300 287 909.
LIMITED PRODUCT WARRANTY
Powerpal warrants that your Powerpal-branded device shall be free from
defects in materials and workmanship under normal use for a period of
five (5) years from the date of installation. During this guarantee period,
Powerpal will either repair or replace, at its discretion, any defective
product at no charge to the owner.
For the avoidance of doubt this warranty also covers battery lifetime.
Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund
for a major failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
To the extent permitted by law, this Powerpal guarantee excludes liability
for consequential loss or any other loss or damage caused to property or
person arising from any cause whatsoever.
It also excludes defects caused by the product not being used in
accordance with the instructions, accidental damage, misuse, being
tampered with by unauthorised persons, improper maintenance and
normal wear and tear and does not cover the cost of claiming under
warranty.
If you believe your product is defective, contact Powerpal support for
instructions on where to send or bring it for repair.
Powerpal Pty Ltd
Building 25, 4-12 Buckland St, Chippendale, NSW 2008
1300 287 909
[e-mail]
User Guide