Warranty

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Official Return Policy and Procedure

January 1, 2015

Standard Policy Disclosure

For Dealers/Distributors Power Acoustik expressively offers One Year Video

and Audio Categories Return for Repair, Exchange, and Credit Programs

solely at the discretion of Power Acoustik. These programs are devised to

find the fastest resolution for Dealers and Distributors.

For consumer warranty, Power Acoustik will only accept claims that are

accompanied by a sales receipt showing professional Installation and that

adhere to our Warranty Standard. Products are examined at point of

receipt for visible physical abuse, non manufacturer defects and adherence

to stated policies. Products deemed not warrantable will be returned at the

sender's expense or destroyed if not claimed within 30 days of notice.

Returning Defect Merchandise

A Return Authorization (RA) is required for returning defective merchandise

and is also the first step in the process. A detailed list of qualifying models

must be presented for return authorization. Qualifying models are

discussed in the next section. An RA can be obtained by faxing our office

(323)517-9340 or emailing warranty@poweracoustik.com. Once an RA is

issued, product can then be returned to Power Acoustik. All freight costs

incurred for returning product is the sole responsibility of the sender. Any

return received not prepaid or collect will be refused at our receiving dock.

Consumer returns should include a $25 cashier's check or money order to

cover return freight to the consumer.

Summary of content (5 pages)

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Official Return Policy and Procedure January 1, 2015 Standard Policy Disclosure For Dealers/Distributors Power Acoustik expressively offers One Year Video and Audio Categories Return for Repair, Exchange, and Credit Programs solely at the discretion of Power Acoustik. These programs are devised to find the fastest resolution for Dealers and Distributors.
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Official Return Policy and Procedure January 1, 2015 Qualified Return Only Products on our current price sheet or invoiced within one year of the official closeout date. Products must be returned in originally received packaging with all accessories or will incur a depreciation deduction. Any item outside this category needs pre-approval before return. Non-Qualified Return Products that are discontinued more than one year from date of last purchase. Any products showing obvious physical abuse.
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Official Return Policy and Procedure January 1, 2015 Notes and Additional Disclosures Any Dealer/Distributor returning product classified new or NPF (no problems found) as defective product, will have them returned and cover return freight, or we may opt to credit those items at the last sold price less a 15% restocking fee. All items must be sent back including all critical accessories e.g.
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Official Return Policy and Procedure January 1, 2015 Return Procedure 1) Fax your Return Authorization request to (323)722-8125 or email warranty@poweracoustik.com. 2) Each SKU or Model Number must be itemized by Model, Qty, and requested resolution in the following format: Model XXX-124B Qty 3 Status Exchange 3) You will receive an approved Return Authorization (RA) listing all items requested, please verify and match your return to the RA. We will only accept what was authorized and is listed.
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Official Return Policy and Procedure January 1, 2015 8) Product not returned in original packaging needs to be re-packaged prior to return. Packaging must conform to original specification. Any items received damaged due to poor packaging will be returned to the sender as warranty void. 9) All items must be sent back including all critical accessories: e.g. (video shielded cables, video distribution blocks, major wiring harnesses, remotes controls mounting plates and shrouds).