Warranty

PORCELANOSA IN THE US INCLUDES PORCELANOSA FLORIDA, INC., PORCELANOSA MARYLAND, INC.,
PORCELANOSA NEW YORK, INC., PORCELANOSA NEW JERSEY, INC., PORCELANOSA LOS ANGELES, INC., AND
PORCELANOSA SAN FRANCISCO, INC.
WARRANTY INFORMATION
Porcelanosa in the United States of America (“Company”) hereby warrants to the original buyer (“Buyer”) that the floor and wall
tile products (“Products”) sold by the Company in the United States of America under the Porcelanosa, Venis, L’Antic
Colonial or Ceranco brands meet or exceed the international standards of ISO 13006 and ISO 10545, as well as the
performance specifications of ANSI A137.1 – 1988. The Company further warrants that the Products, as delivered, will be
reasonably free of defects in materials and workmanship, and when properly handled and installed, will conform, within
industry-accepted tolerances, to applicable manufacturing specifications.
Commercial Warranty
In the case of Products sold for installation in a commercial setting or sold to a contractor or other commercial Buyer for
installation in a residential setting, the Company will replace any uninstalled Products found to be defective, provided that the
Buyer has given written notice of defect to the Company within 12 months of the original purchase date. Certain factors, such as
improper installation by independent parties, uneven sub-floor, and environmental conditions, are beyond the control of the
Company. Consequently, the Company cannot accept responsibility for the performance of the Products after they have been
installed in a commercial setting. Notwithstanding this limitation, upon receipt of written notice of defect from the Buyer within
12 months of the original purchase date, the Company will replace any Products installed in a commercial setting that are found
to have latent manufacturing defects. In the case of Products sold to a contractor or other commercial Buyer and installed in a
residential setting, the Company will, at its option, upon receipt of written notice of defect from the Buyer within 60 months of
the original purchase date, repair or replace any installed Products found to have latent manufacturing defects. This warranty
excludes any labor charges, installation, or other consequential losses or incidental damages. This warranty is also subject to the
limitations set out below under “Other Warranty Information” and to those set forth in any applicable terms and condition of
sale.
Residential Limited Lifetime Warranty
In the event that any of the Products sold to a non-commercial Buyer for installation in a residential setting are found to be
defective, the Company will, at its sole option, repair or replace the defective Products. This warranty covers Products installed in
the Buyer’s home for as long as the Buyer owns it. This warranty is subject to (a) the Company’s receipt of notice in writing
from the Buyer of the alleged failure or defect within the term of the warranty, and (b) the limitations set out below under “Other
Warranty Information” and those set forth in any applicable terms and conditions of sale.
Other Warranty Information
The Company makes no express or implied warranty that the Products are suitable for any particular purpose and makes no
warranties other than the commercial warranty and the residential limited lifetime warranty set forth above. Such warranties
(hereinafter “this warranty”) shall be void upon the occurrence of any one or more of the following events: (a) the Products are
installed despite having visible defects, that could and should have been noted by the installer and reported before installation;
(b) the Products are not installed in accordance with the ANSI specifications for the installation of ceramic tile, or the Handbook
for Ceramic Tile Installation published by the Tile Council of America, Inc., or are installed in conflict with any other
specifications applicable to the Products, including those provided by the Company, or applicable to any installation materials;
(c) the Products are damaged by moving heavy objects or equipment across floors and walls without adequate protection; and/or
(d) the Products are damaged by the use of improper cleaners, such as those containing hydrofluoric acid; and/or (e) the
Products are damaged by acts of God, such as storms, floods, earthquakes or other natural disaster. This warranty does not cover
differences between samples and the actual Products, or among the Products themselves, due to pattern variations or color or
shade variations that are inherent in the Products. To the maximum extent permitted by applicable law, the Company expressly
excludes from this warranty, and will not pay for, any consequential losses and incidental damages. This warranty extends only to
the Buyer and is not transferable.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. The Company will
not be responsible for any statements or representations made in any form that go beyond, are broader than, or are inconsistent
with any authorized literature or written specifications furnished by the Company. Some states do not allow limitations on how
long an implied warranty lasts, or on special, incidental, or consequential damages. As a result, some of these limitations may not
apply to you.
To obtain warranty service, contact the Company in writing, or by calling 1-877-PORSAUS from within the United
States of America (until 5:00 p.m. Eastern time). Please visit our website for additional information on the Company
and its products and services.
PO
R
CELANOS
A