USER GUIDE UC Software 5.4.
Copyright© 2017, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. 6001 America Center Drive San Jose, CA 95002 USA Trademarks Polycom®, the Polycom logo and the names and marks associated with Polycom products are trademarks and/or service marks of Polycom, Inc.
Contents Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Audience, Purpose, and Required Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Getting Started with Polycom RealPresence Trio 8800 . . . . . . . . . . . . . . . . . . .
Place a Call from the Directory Search Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Place Calls from a Locked or Logged Out System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Place an Intercom Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Place an Intercom Call during a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Place a Call over Bluetooth . . . . . . . . . . . . .
Initiating Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Initiate a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Add Additional Participants to a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Merge Two Calls into a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Download and Install People+Content IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Share Content with People+Content IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Stop Sharing Content with People+Content IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Share Content with People+Content over USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Using the Calendar . . . . . . . . . . . . . . .
Perform a Simple Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Perform an Advanced Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Add BroadSoft Contacts to the Local Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Voicemail and Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Access Voicemail Messages . . .
Accessibility Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Features for Hearing-Impaired Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Features for Vision-Impaired and Blind Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Features for Mobility-Impaired Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Before You Begin This Polycom RealPresence Trio Solution User Guide contains overview information for the Polycom® RealPresence Trio™ 8800 audio conferencing system and the Polycom® RealPresence Trio™ Visual+ content and video accessory. Audience, Purpose, and Required Skills This guide is intended for beginning users, as well as intermediate and advanced users who want to learn more about the solution’s features.
Getting Started with Polycom RealPresence Trio 8800 Before you use the RealPresence Trio 8800, take a few moments to familiarize yourself with the system and its features. This section details the system’s components, the screen layout, and how to navigate the system. As you read this guide, keep in mind that certain features are configurable by your system administrator or determined by your network environment, and some features may not be enabled or may operate differently on the system.
Polycom RealPresence Trio Solution User Guide RealPresence Trio 8800 Hardware Feature Descriptions Reference Number Feature Feature Description 1 Touchscreen Enables you to select items and navigate menus on the touch-sensitive screen. 2 NFC Enables you to connect a Bluetooth-capable mobile phone or tablet using Near Field Communication (NFC). 3 USB Port Enables you to connect a USB flash drive or connect a computer using a USB cable.
Polycom RealPresence Trio Solution User Guide Home screen and Page Indicator To access the Home screen: » Tap and tap Home. Expand or Contract the Home Screen A Page Indicator shows underneath the Menu options of the Home screen and indicates the page you are currently viewing. You can press and hold the Page Indicator to control how many icons display on the Home screen. To expand or contract the Home screen: 1 On the Home screen, press and hold the Page Indicator, as shown next.
Polycom RealPresence Trio Solution User Guide Place a Call screen Accessing the Calls Screen The Calls screen is displayed automatically when you place a call and you have an active call in progress. When you have an active call in progress, the name and number of the contact you are talking with and the duration of the call is displayed in the Calls screen, as shown next. Active call on the Calls screen You can also view active and held calls in progress on the system, as shown next.
Polycom RealPresence Trio Solution User Guide Two calls on the Calls screen Icons and Status Indicators The following table display icons and status indicators that display on the RealPresence Trio 8800.
Polycom RealPresence Trio Solution User Guide ● Shows alphabetical letters ● Shifts to uppercase letters. ● Shifts to lowercase letters ● Displays numbers and punctuation marks ● Displays special characters To access and use the onscreen keyboard: 1 Tap a text field. 2 Press your finger on each character you want to enter.
Logging Into and Locking the System You can lock the RealPresence Trio 8800 and log in to the system with login credentials. Logging into the System If your system administrator has enabled users to sign in to their user accounts on the system, you can log into the system to access and view your Local Directory, favorites, and custom settings. Contact your system administrator for your user credentials.
Polycom RealPresence Trio Solution User Guide 2 Select Yes. Your personal profile is no longer accessible, and the system displays either the User Login screen for the next user, or the default profile. Change Your User Login Password You can change your login password from any RealPresence Trio 8800. To change your user password: 1 Log in to a system on your network. 2 Navigate to Settings > Features > User Login > Change User Login Password.
Polycom RealPresence Trio Solution User Guide Unlock the System You can unlock the system using your user password. To unlock the system: 1 Tap Unlock. 2 Enter your user password and tap Enter. Change Your User Password To change your user password, you need access to the Advanced settings menu, which is password-protected. Contact your administrator for help with accessing Advanced settings and changing your user password. To change your user password: 1 Navigate to Settings > Advanced.
Audio Calls The system can manage a maximum of 12 active, incoming, and held audio calls at a time on one registered line. However, you can have only one active call in progress with numerous other incoming calls or calls on hold. The system can only have one registered line.
Polycom RealPresence Trio Solution User Guide To place a call from Recent Calls: 1 Navigate to Recent Calls. 2 From the Recent Calls screen, select a contact. The call is automatically placed after you select a contact. Place a Call to a Favorite You can place a call to favorites by selecting a favorite on the Home screen. Contacts you add as favorites display at the bottom of the Home screen with an avatar . See the section Add Favorites for information on adding Favorites.
Polycom RealPresence Trio Solution User Guide You cannot call any other numbers from a locked or logged out system. For more information, see the section Logging Into and Locking the System. To call an authorized number from a locked or logged out system: 1 Tap New Call. 2 From the Place an Authorized Call screen, select a number and tap Dial. Place an Intercom Call The intercom on the system enables you to place a call to a contact that is answered automatically on the contact’s phone.
Polycom RealPresence Trio Solution User Guide To use the intercom during a call: 1 Select Hold, and select the Intercom soft key. The active call is placed on hold and the Dialer screen is displayed. 2 Enter a number or select a contact. 3 Tap 4 After the call is answered, speak your message and select Hang Up. 5 Select Resume.
Polycom RealPresence Trio Solution User Guide Incoming Call screen Your system administrator can enable the screen to flash bright orange when you have an incoming call. The screen continues to flash until the incoming call is displayed in the Home or Calls screen. For more information about this feature, see your system administrator. To answer an incoming call: » Tap Answer . After you answer the incoming call, the call becomes active.
Polycom RealPresence Trio Solution User Guide To enable the system to automatically answer calls: 1 Navigate to Settings > Basic > Preferences > Auto Answer. 2 From the Auto Answer screen, select Auto Answer SIP Calls, and select Yes. 3 Select Microphone Mute, and choose Yes (the default setting) to mute the microphone for auto-answered calls. 4 Select Video Mute, and select Yes to mute the video when video calls are auto-answered. The default setting is No.
Polycom RealPresence Trio Solution User Guide To decline an incoming call: » From the Incoming Call window, select Decline . The call goes directly to voicemail. Rejecting Calls with Enable Do Not Disturb When you enable DND, the following occurs: ● The DND icon is displayed in the status bar. ● When the system is idle, the DND icon is displayed next to the line on the Home screen. If you have new messages or forwarding enabled, the messages or forwarding icon is displayed instead.
Polycom RealPresence Trio Solution User Guide Disable Do Not Disturb You can disable DND when you are ready to resume receiving calls again. To disable Do Not Disturb: » Navigate to Settings > Features > Do Not Disturb and tap Disable. Forwarding Incoming Calls You can choose to forward an incoming call to a contact or forward all incoming calls to one of your contacts. Forward an Incoming Call to a Contact You can forward an incoming call directly to a contact without answering the call.
Polycom RealPresence Trio Solution User Guide To disable call forwarding: 1 Navigate to Settings > Features > Forward. 2 If the system has multiple lines, select a line. 3 From the Forwarding Type Select screen, tap Disable Call Forwarding. End an Audio Call You can end an active call on the system at any time. You cannot end calls on hold. You must resume held calls before ending them. To end active calls: » Do one of the following: Tap Hang Up .
Polycom RealPresence Trio Solution User Guide Transferring Calls You can transfer active or held calls to another person using the following transfer types: ● Blind transfer Transfer calls directly to another line without speaking with the other party first. ● Consultative transfer Speak with the other party before completing the transfer. Choose a Default Transfer Type You can choose a default transfer type to use for all calls or choose a transfer type during a call.
Polycom RealPresence Trio Solution User Guide Manage Calls from the Calls Screen From the Calls screen, you can manage a call by holding, resuming, or transferring the call. To manage a call from the Calls screen: 1 Select a call. 2 Do one of the following: Select Hold to place an active call on hold. Select Resume to make a held call active. Select Hang Up to end a call with a contact. You can end active calls only, so resume the held call first before ending it.
Polycom RealPresence Trio Solution User Guide Unmute Audio Unmute your audio when you are ready to speak and let your contacts hear. To unmute the microphone: » During a call, do one of the following: Tap Unmute . Tap the Mute key on the system. Tap the Mute key on the microphone. Change the Volume You can increase the volume of the system’s ringtone and the audio during a call.
Conference Calls You can initiate and manage up to 12 audio conference calls on the RealPresence Trio 8800. You can also place video conference calls with contacts and view video streams for those participants. See the section Video Calls for more information on video conference calls. Tips for Conference Calls When you are in a conference call, follow these tips: ● Mute your microphone when you are not speaking, especially in noisy environments.
Polycom RealPresence Trio Solution User Guide Add Additional Participants to a Conference Call You can add up to four contacts to a conference call. To add additional participants to a conference call: 1 During an active conference call, tap Add Participant. 2 Enter another contact’s number or select a contact from Contacts or Recent Calls. The new contact is added to the conference call after answering.
Polycom RealPresence Trio Solution User Guide To resume a held conference call: » Tap Resume . Manage Conference Call Participants If your system administrator enables the conference management feature, you can mute and remove participants from the conference, as shown next. To manage a participant in a conference call: 1 During an active conference, select the participant you want to manage. 2 Do one of the following: Tap Mute to mute the participant.
Video Calls When the RealPresence Trio Visual+ content and video accessory is paired with the RealPresence Trio 8800, you can send video to your contacts with a connected Logitech Webcam C930e USB camera and view video from contacts on a connected monitor. See Logitech Support for more information on the Logitech Webcam C930e.
Polycom RealPresence Trio Solution User Guide To set the maximum call rate to use for video calls: 1 Navigate to Settings > Basic > Call Rate. 2 From the Call Rate screen, select the maximum call rate you want to use for video calls. You can choose a call rate between 128 kbps and 4096 kbps. The default setting is 2048 kbps. Change Video Clarity You can change the Target Frame Rate to improve video clarity. The Target Frame Rate sets how smoothly your video displays.
Polycom RealPresence Trio Solution User Guide To change the way far-end video displays: 1 Navigate to Settings > Basic > Video > Video Screen Mode. 2 Tap Video Screen Mode (Full Screen). 3 Select Normal, Full, or Crop. 4 Tap Save. Place a Video Call Depending on how the system is set up by your administrator, you can place a video call to one contact or add video during an audio call. To place a video call: 1 Tap Place a Call, enter a number or select a contact from Contacts or Recent Calls.
Polycom RealPresence Trio Solution User Guide Handling Conference Calls with Video When you set up a conference, the system displays video for only one conference participant at a time, even if more than one participant can send video. The person whose video you see is the active speaker or the last person with video enabled who joined the conference. Viewing all video participants requires the use of a Polycom Video Conference Bridge. For more information, contact your Polycom reseller.
Record Audio Calls When a USB flash drive is connected to the system, you can record audio calls onto the drive. Recordings are stored as .wav files on the USB flash drive, and you can record up to four hours in one file. You can replay recordings on the system or on a Apple or Windows computer. Guidelines when Recording Calls The following are a list of guidelines to follow when recording audio calls: ● Inform contacts when you are recording a call.
Polycom RealPresence Trio Solution User Guide Resume a Recoding When you resume a recording after pausing, the recording continues within the same file. To resume the recording: » Select > Resume Recording. Stop Recording You can choose to stop recording a call before the call ends. The recording also stops when the active call ends, no matter who ended the call. To stop recording: » Do one of the following: > Select Stop Recording. Select End Call.
Polycom RealPresence Trio Solution User Guide Note: You cannot play recordings during active calls You cannot open and play recordings when you are in an active call or if you're recording a call. If you try to, a message indicating that the action was canceled is displayed. Place the call on hold before playing the recordings. The recording stops playing when you resume the call.
Polycom RealPresence Trio Solution User Guide 2 From the Browse Recordings screen, select a recording. 3 Select Delete. Polycom, Inc.
Sharing Content When a RealPresence Trio Visual+ is connected to a TV monitor and paired with the RealPresence Trio 8800, you can show content to in-room meeting participants and during audio or video calls.
Polycom RealPresence Trio Solution User Guide Download and Install People+Content IP Download and install the People+Content IP application onto your computer to use it to show content. To download and install People+Content IP on a computer: 1 On your computer, go to the RealPresence Trio Support page. 2 Download the People+Content IP software for Mac or PC. 3 Open the zip file and click on the application installation. 4 Follow the installation wizard.
Polycom RealPresence Trio Solution User Guide On a Mac computer, navigate to Finder then search for and run the People+Content IP application. 3 Open the content you want to show, and click Polycom, Inc. .
Using the Calendar When your RealPresence Trio 8800 is configured to connect to the Microsoft Exchange Server, you can view and join meetings scheduled in Microsoft® Outlook® from the RealPresence Trio 8800. Open the Calendar You can access the calendar on the system to view and join scheduled meetings. You can view meetings for the current day and upcoming meetings. You cannot view meetings for previous days. To open the calendar: » From the Home screen, tap Calendar.
Polycom RealPresence Trio Solution User Guide Meeting Details To display Meeting view: » From Day view, select a meeting. Return to Day View Day view is the default Calendar view, and you can return to Day view from Meeting view. To return to Day view: » Tap . Meeting Reminders By default, the system displays a meeting reminder 5 minutes and 1 minute before a meeting starts. When the meeting reminder displays, the system emits an alert tone.
Polycom RealPresence Trio Solution User Guide To choose the type of meeting reminder: 1 Navigate to Setting > Basic > Preferences > Calendar Settings > Reminder Settings. 2 From the Reminder Settings screen, select Reminder Type, and choose a type. If you have enabled meeting reminders, but the system is not displaying them, make sure that your login credentials are correct. Choose an Alert Tone You can choose the alert tone that plays for meeting reminders.
Polycom RealPresence Trio Solution User Guide Join a Meeting from a Meeting Reminder You can join a meeting from the meeting reminder when it displays before a meeting. To join a meeting from a meeting reminder: » Tap Join. Join a Meeting with an Alternate Number If the meeting organizer has provided alternate numbers you can use to join the meeting, you can choose to view and use alternate numbers to join the meeting.
Call Lists and Directories RealPresence Trio 8800 supports a Recent Calls list, a Local Directory, and a Corporate Directory. The system can also support a BroadSoft Directory, depending on your server and if enabled by your system administrator. The system may not support all of the features described in this section. Check with your system administrator to find out which features are available.
Polycom RealPresence Trio Solution User Guide To save a contact to your Local Directory: 1 From the Call Details screen, tap Save. 2 If needed, edit the contact’s information. 3 Tap Save. Delete a Recent Call Entry You can delete a recent call entry from the Recent Calls list. To delete a recent call entry from the Recent Calls list: » Select a call record and tap . Edit Recent Contact Entries You can edit a contact’s number stored in your Recent Calls list before returning the contact’s call.
Polycom RealPresence Trio Solution User Guide To search for a contact: 1 Navigate to Contacts > Local Directory. 2 In the Local Directory, enter your search criteria in the Search field. A list of search results is displayed. Add a Contact to the Local Directory When you add a contact to your Local Directory, you can choose how much information you want to enter for your contact. You are required to only enter a contact number for each new contact.
Polycom RealPresence Trio Solution User Guide 2 From the Details screen, tap Delete Contact. A confirmation message is displayed, confirming that you want to delete the contact. 3 Tap Yes to delete the contact. Favorites Favorites are the contacts in your Local Directory that you will call most often. Contacts that you add as favorites display on the Home screen. Only three favorites display onscreen at a time; you can swipe the screen from right to left to display additional favorites.
Polycom RealPresence Trio Solution User Guide Perform a Quick Search A quick search enables you to search for contacts using either their first name, last name, or by typing a few letters in their name. To perform a quick search of the Corporate Directory: 1 Navigate to Contacts > Corporate Directory. 2 In the Search field, enter your contact’s first or last name and tap Submit. The screen displays a list of contacts, starting with the most successful matches.
Polycom RealPresence Trio Solution User Guide Searching the BroadSoft Directory You can access and search the BroadSoft Directory on the system, and you can choose to perform a standard or advanced search for contacts. Perform a Simple Search A simple search enables you to search for contacts using either their first name, last name, or by typing a few letters in their name. To perform a simple search: 1 Navigate to Contacts > BroadSoft Directory. A search screen is displayed.
Polycom RealPresence Trio Solution User Guide 3 In the Advance Search screen, choose to search for a contact by first name, last name, or a contact number. 4 Enter your search criteria, and select Submit. Your search results display. 5 Choose your contact. The Details screen is displayed. Add BroadSoft Contacts to the Local Directory After you find your BroadSoft contact, you can add the contact to your Local Directory on the system.
Voicemail and Pages You can send, broadcast, and access a variety of audio, verbal, video, and written messages on RealPresence Trio 8800. The system may not support all of the features described in this section. Check with your system administrator to find out which features are available. Access Voicemail Messages You are notified of new voicemail messages on the RealPresence Trio 8800 in the following ways: ● The number of voicemails displays on the Voicemail option in the menu.
Polycom RealPresence Trio Solution User Guide ● Normal By default, broadcasts sent to groups 1 to 23 are considered Normal broadcasts. If two users begin a broadcast on the same group at the same time, the system with the lower serial number continues to transmit while the other system enters the receiving state. By default, all systems are configured to receive broadcasts sent to group 1. ● Priority By default, broadcasts sent to group 24 are considered Priority broadcasts.
Polycom RealPresence Trio Solution User Guide To listen to a page during a call: » Do one of the following, For pages that play automatically during a call, hold the call to hear only the page. For Pending pages, select Accept or hold the call. When you adjust the volume of a non-emergency page, the system uses the adjusted volume for subsequent non-emergency pages. However, only your system administrator can change the volume of an Emergency page. Polycom, Inc.
Connecting Bluetooth Devices and Laptops You can connect a laptop or mobile devices to the RealPresence Trio 8800 using a USB cable, Bluetooth, or Near Field Communication (NFC). When you connect a device to the system, you can play audio from audio calls, video calls, music players, or videos on the system.
Polycom RealPresence Trio Solution User Guide You cannot connect to a Bluetooth device when you are in a call on the system. To connect a Bluetooth device: 1 On your device, turn on Bluetooth and select the name of the system in available devices. Connect a Bluetooth Device Using Near Field Communication You can connect a Bluetooth-capable mobile phone or tablet with the system using Near Field Communication (NFC).
Polycom RealPresence Trio Solution User Guide Minimum Hardware and Software Requirements for the Connected Laptop Category Requirement Operating System • • • • • • Windows 8.1 (32-bit or 64-bit) Windows 8 (32-bit or 64-bit) Windows 7 (32-bit or 64-bit) OS X 10.9.x (Maverick) OS X 10.10.x (Yosemite) OS X 10.11.
Polycom RealPresence Trio Solution User Guide To set the system as your audio device in RealPresence Desktops: 1 In RealPresence Desktop, click and click Audio Device. 2 For Audio input device (microphone), click RealPresence Trio 8800 from the drop-down list. 3 For Audio output device (speakers), click RealPresence Trio 8800 from the drop-down list. 4 Click OK.
System Settings This section explains how to customize the system’s touchscreen display. Basic customizations include changing the time and date format, setting language, and updating the screen brightness. Password Required to Customize RealPresence Trio 8800 Many of the features on the system can be enabled or customized from the Basic settings menu.
Polycom RealPresence Trio Solution User Guide Select Clock Date to change the date format. Select Clock Time to change the time format. Select Clock Order to change the order of the time and date display. 3 From the Clock Date, Clock Time, or Clock Order screen, select the format you want. Disable the Time and Date Display You can turn off the time and date display so that they do not display at all. To disable the time and date display: 1 Navigate to Settings > Basic > Preferences > Time & Date.
Polycom RealPresence Trio Solution User Guide 7 From the Maximum Intensity screen, select Up or Down, or drag your finger along the slider, to increase or decrease the maximum intensity the screen displays. Change the Backlight Timeout The backlight automatically turns on with any system activity. By setting the Backlight Timeout, you can determine how long the system should be idle before the backlight dims to its Backlight Idle intensity.
Polycom RealPresence Trio Solution User Guide To change your office hours: 1 Navigate to Settings > Basic > Power Saving > Office Hours > Start Hour. 2 From the Start Hour screen, select a day of the week. 3 Enter a start time using the 24-hour clock. You can enter a start time from 0 to 23. 4 Select Save. 5 From the Office Hours screen, select Duration. 6 From the Duration screen, select a day of the week. 7 Enter a duration of 0 to 12 hours per day. 8 Select Save.
Polycom RealPresence Trio Solution User Guide 3 From the Ring Type screen, select Normal Ring Type for all incoming calls or Private Ring Type for private calls. 4 Select a ringtone and tap Play to hear the ringtone. 5 Tap after you select your ringtone. Control Where Audio Plays You can choose to have audio play from the system’s speakers or from the monitor or external speakers connected to the RealPresence Trio Visual+.
Accessibility Features This section provides information for accessibility features available on the RealPresence Trio 8800. Features for Hearing-Impaired Users The following table lists the accessibility features on the RealPresence Trio 8800 for hearing-impaired users. Accessibility Features on RealPresence Trio 8800 for Hearing-Impaired Users Accessibility Feature Description Visual message indicators Icons on the user screen indicate when the system has new messages.
Polycom RealPresence Trio Solution User Guide Accessibility Features on RealPresence Trio 8800 for Vision-Impaired and Blind Users Accessibility Feature Description Adjustable backlight settings You can change the brightness of the screen by adjusting backlight intensity settings (see Backlight Intensity and Timeout). Plastic overlay A plastic overlay is available for placement on the touchscreen for the volume keys to assist visually impaired users with adjusting the volume.
Maintaining the System When the system is unable to operate properly, you need to investigate or troubleshoot issues among other tasks your administrator may ask you to perform. Investigate Warnings When the system is unable to perform certain tasks, a notification message is displayed in the status bar and on the Settings icon on the Home screen. The warning notification lets you know that the system has one or more important issues. You can view details about the issues from the Warnings screen.
Polycom RealPresence Trio Solution User Guide To update the system’s configuration: 1 Navigate to Settings > Basic > Update Configuration. A confirmation message is displayed. 2 Select Yes. The configuration is updated. The system may restart, depending on the system settings that have changed. Test System Hardware Your system administrator may ask you to access a diagnostics menu on the system to test its hardware.
Troubleshooting This section lists potential issues, problems, and common difficulties and possible solutions to guide you towards resolving those issues. Check the Status of RealPresence Trio Visual+ If your or the far-end’s video stream or content is not displaying on the monitor, you need to check the status of the RealPresence Trio Visual+ and make sure the accessory is on and paired with the RealPresence Trio 8800.
Polycom RealPresence Trio Solution User Guide ● Check that the RealPresence Trio Visual+ is paired and connected with the RealPresence Trio 8800 (see the section Check the Status of RealPresence Trio Visual+). ● Disconnect the USB camera from the RealPresence Trio Visual+ then reconnect the camera. ● Make sure the USB camera is a supported camera, which is a Logitech Webcam C930e. ● Contact your system administrator for additional help. Polycom, Inc.
