USER GUIDE Software 4.0.1 | April 2013 | 1725-15645-001 Rev G Polycom® SoundStation® IP 6000 Phone Software 4.0.
Polycom® SoundStation® IP 6000 Phone User Guide Copyright ©2013, Polycom, Inc. All rights reserved. 6001 America Center Dr San Jose, CA 95002 USA No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format. As between the parties, Polycom, Inc.
About This Guide Thank you for choosing the Polycom® SoundStation® IP 6000 conference phone. This guide provides everything you need to quickly use your new phone. You can also view this guide, and other documentation related to the SoundStation IP 6000 phone, from the SoundStation IP 6000 Support Web page. Changes to This Guide This user guide has been updated to include new features and information.
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Contents Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Changes to This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your Phone . . . . . . . . . . . . . . . . . . . . 1–1 Setting Up the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 Connecting Network and Power Sources . . . . . . . . . . . . . . . . . . . . . . .
Polycom SoundStation IP 6000 Phone User Guide Adding Contacts to Your Local Contact Directory . . . . . . . . . . . . . . Adding Contacts Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adding Contacts from Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . Adding Contacts to Your Contact Directory from a Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13 2–13 2–15 2–16 Searching for Contacts . . . . . . . . . . . . . . . . .
Contents 4 Using the Advanced Features of Your Phone . . . . . . . . . . . 4–1 Using External Microphones with the Conference Phone . . . . . . . . . . . . . 4–1 Handling Multiple Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2 Using Buddy Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2 Updating Presence Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2 Selecting Contacts to Monitor . . . .
Polycom SoundStation IP 6000 Phone User Guide 5 Troubleshooting Your Phone . . . . . . . . . . . . . . . . . . . . . . . 5–1 Safety Notices . . . . . . . . . . . . . . . . . . . . . . . .
1 Getting Started with Your Phone Before you use your phone, you need to connect your phone to the network and a power source, and become familiar with your phone’s features. This chapter describes how to set up the phone, the phone’s features, the icons that display on the phone screen, and how to navigate menus and enter data. It also includes information on how to remotely configure your phone from a computer.
Polycom SoundStation IP 6000 Phone User Guide Note Generally, your phone will be deployed with multiple other phones. In this case, your system administrator will configure the phone parameters beforehand, so that after you set up your phone, the phone will be registered and ready to use. If your phone is not part of a large phone deployment, your phone may not be registered after you set it up. Before you use your phone, you or your system administrator will have to register it.
Getting Started with Your Phone The following figure shows how to connect your phone to the network using a PoE source. 1 2 25-foot Network Cable To connect the phone using a PoE source: 1. Connect one end of the 25-foot Network Cable to the LAN jack on the phone. 2. Connect the other end of the 25-foot Network Cable to an available LAN port on the wall or hub/switch device port. AC Power To connect your phone to the network using AC power, make sure you have the optional AC Power Kit.
Polycom SoundStation IP 6000 Phone User Guide The following figure shows how to connect your phone to the network using optional AC power. Power Insertion Cable 2 3 4 1 25-foot Network Cable Power Adapter 5 To connect the phone using AC power: 1. Connect one end of the 25-foot Network Cable to the LAN jack on the phone. 2. Connect the other end of the 25-foot Network Cable to the Power Insertion Cable. 3. Connect the Power Insertion Cable to an available LAN port on the wall or hub/switch device port.
Getting Started with Your Phone Connect the free end of the optional extension microphone cable to one of the microphone connectors on the phone, as shown next. Connecting an Optional Polycom® Wireless Lapel Microphone to Your Conference Phone You can connect a Polycom® Wireless Lapel Microphone to your conference phone so that a person can roam around the conference room and still be heard clearly. The wireless lapel microphone connects to your conference phone’s 2.5mm connection port. The 2.
Polycom SoundStation IP 6000 Phone User Guide Features of the Phone The following figure shows the primary hardware features of your phone console. 1-6 Feature Description 1 Speaker Allows for ringer and hands-free audio output. 2 Microphones Provide 360o coverage by three internal microphones. 3 LED Indicators Indicate phone and call status through three bi-color LEDs.
Getting Started with Your Phone The following figure shows the primary key buttons, controls, and indicators on your phone console: 1 2 Item Description Select key Allows you to: Scroll keys • Select a field of displayed data • Toggle features on or off Allow you to: • Scroll through displayed information • Enable or disable fields From the idle screen, the scroll keys also allow you to: 3 Volume keys • View speed dial information (Up scroll key) • View missed calls (Down scroll key)
Polycom SoundStation IP 6000 Phone User Guide 4 Item Description Mute key Toggles the microphone on or off during a conversation by doing the following: • Stopping local audio from being heard at the far end of the call • Allowing local audio to be heard at the far end of the call 5 Dial pad keys Contain 10 digits, 26 alphabetic characters, and other special characters available in context-sensitive applications. 6 Redial key Automatically dials the last number you called.
Getting Started with Your Phone Understanding Line and Call Icons Icon Line or Call State Description Active call using Polycom® HD Voice™ technology A call is in progress using Polycom HD Voice. The active call icons merge into one icon on the phone screen. The following figure shows what displays on the screen during an active call: Active call not using Polycom HD Voice A call is in progress that does not use Polycom HD Voice. Conference A conference is in progress.
Polycom SoundStation IP 6000 Phone User Guide Icon Line or Call State Description Ringing The phone is ringing. Unregistered Line The phone is unable to place and receive calls. Message You have a new message. See Using Voice Mail on page 3-16 and Using Instant Messaging on page 4-6.
Getting Started with Your Phone If you want to... Then do this... Select a menu item Do one of the following: • Scroll to the menu item, and then press . or • Press the dial pad key that corresponds to the item in the numbered menu list. For example, to select the second item in a menu, press 2. Enter text Press the dial pad keys one or more times. For example, to enter ‘A,’ press 2. To enter ‘C,’ press 222.
Polycom SoundStation IP 6000 Phone User Guide Configuring Your Phone Using the Polycom Web Configuration Utility This user guide explains how to update phone settings from your phone, using your phone’s menu system. If you want, you can update these settings remotely with the Polycom Web Configuration Utility. The phone’s Web Configuration Utility enables you to view and configure phone behavior from a computer using any compatible Web browser.
2 Customizing Your Phone You can customize your SoundStation IP 6000 conference phone by adjusting certain settings, including language, volume, time and date, display contrast, backlight intensity, and ring type. You can also add contacts to the phone’s local Contact Directory. This chapter shows you how to customize your phone.
Polycom SoundStation IP 6000 Phone User Guide Updating Preferences The Preferences menu allows you to customize the language that displays on your phone and to specify how the time and date display on the idle screen. You can also enable your phone to save Corporate Directory search results, if Corporate Directory is set up on your phone (see Searching for Contacts in Your Corporate Directory on page 2-17). Updating the Language The phone supports many languages.
Customizing Your Phone The following figure shows the default format for the date and time display on the phone screen. To update the time and date display: 1. Press , and then select Settings > Basic > Preferences > Time and Date. The Time and Date screen displays. 2. Do one of the following: — To change the date format, press . or — To change the time format, scroll to Clock Time, and then press . The Clock Date screen or the Clock Time screen displays. or 3.
Polycom SoundStation IP 6000 Phone User Guide To change the order of the time and date display: 1. Press , and then select Settings > Basic > Preferences > Time and Date > Clock Order. The Clock Order screen displays. 2. Scroll to the clock order you want, and then press setting is date before time. 3. Press . The default to return to the idle screen. To enable or disable the time and date display: 1. Press , and then select Settings > Basic > Preferences > Time and Date.
Customizing Your Phone Updating the Display Contrast You can set how light or dark the screen appears. To adjust the contrast on the phone screen: 1. Press , and then select Settings > Basic > Contrast. The Contrast screen displays. 2. Press the Up or Down soft keys to increase or decrease the display contrast. 3. Press the Ok soft key. 4. Press to return to the idle screen.
Polycom SoundStation IP 6000 Phone User Guide When you change the Maximum Intensity, you modify the entire backlight intensity scale. For example, if you decrease the Maximum Intensity, the low, medium, and high levels for both Backlight On and Backlight Idle intensities decrease. The backlight automatically turns on with any phone activity. By setting the Backlight Timeout, you can determine how long the phone should be idle before the backlight dims to its Backlight Idle intensity.
Customizing Your Phone Selecting a Ring Tone You can choose a unique ring tone for your phone to identify it when it rings. To select a different ring tone: 1. Press , and then select Settings > Basic > Ring Type. The Ring Type screen displays. 2. Scroll to the ring type you want. To hear the ring type before you select it, press the Play soft key. The default ring type is Low Trill. 3. To select the ring type, press 4. Press . to return to the idle screen.
Polycom SoundStation IP 6000 Phone User Guide 3. Press the Edit soft key. The Edit Contact screen displays. 4. Use the Next soft key to scroll to Ring Type, and then use to select a ring type. 5. Press the Save soft key. 6. Press to return to the idle screen. Adjusting the Speaker and Ringer Volume To adjust the speaker volume: >> During a call, press either or . To adjust the ringer volume: >> When the phone is in the idle state, press either or .
Customizing Your Phone Viewing Call Lists You can access any call list from the Call Lists menu, or you can quickly access missed calls from the idle screen. To view a call list: >> Do one of the following: — Press , and then select Features > Call Lists > Missed Calls, Received Calls, or Placed Calls. or — To quickly view the missed calls list, press from the idle screen. Managing Call Lists You can clear all the records in a call list, or just one record.
Polycom SoundStation IP 6000 Phone User Guide Note To manually clear all calls in all call lists, restart the phone. See Overall Functioning on page 5-7. or — To view and manage a call list, scroll to either Missed Calls, Received Calls, or Placed Calls, and then press information displays. . The call list The following figure shows a Placed Calls list. To manage your call list (press the More soft key to view all these options): — To return the call, press the Dial soft key.
Customizing Your Phone If your system administrator sets up Corporate Directory on your phone, you may also have read access to portions of your Corporate Directory. Your system administrator determines which contacts you can see. You can search for contacts in the Corporate Directory, and add contacts from the Corporate Directory to your local Contact Directory.
Polycom SoundStation IP 6000 Phone User Guide To access your Corporate Directory: 1. Press , and then select Features > Corporate Directory. The Corporate Directory search screen displays. Note If you have enabled your phone to save the results of your last search (or remember the last contact you selected), your previous search results (or the contact), will display instead of a blank search screen. To enable this feature, see Enabling Your Phone to Save Corporate Directory Search Results on page 2-12.
Customizing Your Phone Adding Contacts to Your Local Contact Directory You can add contacts to your local Contact Directory in the following ways: Note • Manually, if you have permission to update your local Contact Directory • From a call list • From a Corporate Directory, if it is set up on your phone You cannot update Corporate Directory from your phone.
Polycom SoundStation IP 6000 Phone User Guide — (Optional.) Update the Speed Dial Index number. The speed dial index number is automatically assigned to the next available index value, up to a maximum value of 99. You can assign any unused speed dial index number from 1 to 99. If you assign a speed dial index number that is already taken, the message “Speed dial index already exists” displays.
Customizing Your Phone Note If you do not have a voice mail system set up, enabling the Auto Reject field will have no effect. — (Optional.) Change the Watch Buddy and Block Buddy settings. If you set the Watch Buddy field to enabled, you can monitor the contact’s status. If you set the Block Buddy field to enabled, the contact cannot monitor your status. For more information on monitoring status, see Using Buddy Lists on page 4-2.
Polycom SoundStation IP 6000 Phone User Guide Note You may want to go to the Contact Directory to see if the contact was saved correctly and to add any missing contact information. To view your Contact Directory, see Managing Contacts on page 2-10. To update missing contact information, see Adding Contacts Manually (step 3) on page 2-13.
Customizing Your Phone Searching for Contacts You can search for contacts in your local Contact Directory, or in a Corporate Directory (if this is set up on your phone). Searching for Contacts in Your Local Contact Directory Search for a contact by scrolling through the directory, or entering specific search criteria. To search for a contact in the local Contact Directory: 1. Press , and then select Features > Contact Directory. The Directory screen displays. 2. Press the Search soft key.
Polycom SoundStation IP 6000 Phone User Guide To search for a contact in the Corporate Directory: 1. Press , and then select Features > Corporate Directory. 2. From the Search screen, perform a quick search or an advanced search. Note If you have enabled your phone to save the results of your last search (or remember the last contact you selected), your previous search results (or the contact), will display instead of a blank search screen.
Customizing Your Phone Updating Contacts in Your Local Contact Directory You can update contact information for contacts in your local Contact Directory. You cannot update information for contacts in your Corporate Directory. To update a contact in your local Contact Directory: 1. Press , and then select Features > Contact Directory. The Directory screen displays. 2.
Polycom SoundStation IP 6000 Phone User Guide Deleting Contacts from Your Local Contact Directory You can delete contacts from your local Contact Directory, but not from your Corporate Directory. To delete a contact from the local Contact Directory: 1. Press , and then select Features > Contact Directory. 2. From the Directory, scroll to the contact you want to delete. Or, search for the contact (see Searching for Contacts in Your Local Contact Directory on page 2-17).
Customizing Your Phone To place a call to a contact in the Corporate Directory: 1. Press , and then select Features > Corporate Directory. The Corporate Directory search screen displays. Note If you have enabled your phone to save the results of your last search (or remember the last contact you selected), your previous search results (or the contact), will display instead of a blank search screen. To enable this feature, see Enabling Your Phone to Save Corporate Directory Search Results on page 2-12.
Polycom SoundStation IP 6000 Phone User Guide Rejecting Calls You can customize your phone so that incoming calls from a particular party are immediately sent to your voice mail system. (If you do not have a voice mail system set up, the call will still ring on your phone.) Note Rejecting calls is not available on shared lines. To send incoming calls from a particular contact directly to voice mail: 1. Press , and then select Features > Contact Directory. The Directory screen displays. 2.
Customizing Your Phone Diverting Calls You can customize your phone so that incoming calls from a particular party are transferred directly to a third party. To divert incoming calls from a contact to a third party: 1. Press , and then select Features > Contact Directory. The Directory screen displays. 2. Scroll to the contact for whom you want to transfer calls. Or, search for the contact (see Searching for Contacts on page 2-17).
Polycom SoundStation IP 6000 Phone User Guide Understanding Shared Lines Note Shared lines is an optional feature that your system administrator sets up. Your system may not support it. For more information, contact your system administrator. If two phones share a line, an incoming call to one number will cause both phones to ring. The call can be answered by either phone, but not both. If your phone shares a line, a shared line icon that is half black and half grey displays on the screen.
3 Using the Basic Features of Your Phone This chapter provides introductory information and basic operating instructions for the phone.
Polycom SoundStation IP 6000 Phone User Guide About Calls At any time, only one active call may be in progress on your phone. The active call is the one that has audio associated with it. In addition to an active call, your phone can handle up to seven other calls, including conference calls, on hold. Your phone can handle a total of eight calls at one time. Placing Calls You can place a call off-hook (with a dial tone), or on-hook (without a dial tone).
Using the Basic Features of Your Phone To place a call on-hook (to dial a phone number): >> Enter the phone number of the party you want to call, and then press the Dial soft key. Note Instead of entering a phone number from memory, you can access call lists, directories, and speed dial lists to display and dial the number for you. • To access a call list, press the Menu key, and then select Features > Call Lists > Missed Calls, Received Calls, or Placed Calls.
Polycom SoundStation IP 6000 Phone User Guide Answering Calls To answer a call: >> Press or the Answer soft key. The three LEDs flash green when the phone rings. Note To ignore Incoming calls, press the Reject soft key (for private lines) or the Silence soft key (for shared lines). To prevent your phone from ringing, enable the Do Not Disturb feature (see Using Do Not Disturb on page 3-14). You can forward incoming calls by pressing the Forward soft key (see Forwarding Calls Dynamically on page 3-13).
Using the Basic Features of Your Phone To mute the microphone if you use external microphones: >> Press on the phone or the microphones. To turn off the Mute feature, press button on the top of the external again. Redialing Numbers You can redial the last number you dialed, or search a list of placed calls to find a previously-dialed number. To redial the last number dialed: >> Press . To redial a previously dialed number: 1. Press , and then select Features > Call Lists > Placed Calls.
Polycom SoundStation IP 6000 Phone User Guide To place a call on hold: >> During a call, press the Hold soft key. The console LEDs flash red to indicate that a call is on hold. The following screen shows Jane Smith on hold. The Resume soft key now displays on the screen. To resume a call on hold: >> While a call is on hold, press the Resume soft key. Note To end a call on hold, you must resume the call first.
Using the Basic Features of Your Phone Setting Up a Conference Using the Conference Soft Key To set up a conference using the Conference soft key: 1. Call the first party. 2. When the first party answers, press the Confrnc soft key. The active call is placed on hold. Note If configured for single key-press conferences, the conference participant hears the dial tone and ringback when the conference host places the call to the new party. 3.
Polycom SoundStation IP 6000 Phone User Guide To set up a conference call with an active call and a call on hold: >> If you have an active call and a call on hold, scroll to either call, and then press the Join soft key. The Active:Conference screen displays. A conference is created with the active call, the call on hold, and yourself. Holding and Resuming Conferences When you place a conference call on hold, you place all other conference participants on hold.
Using the Basic Features of Your Phone Splitting Conferences When a conference has been established, a Split soft key is available. When you split a conference, you end the conference and place all parties on hold. To split a conference: >> From the Active:Conference screen, press the Split soft key. The conference ends, and all calls are split into individual calls and placed on hold.
Polycom SoundStation IP 6000 Phone User Guide Performing a Consultative Transfer Perform a consultative transfer if you want to talk to the party to whom you are transferring the call. Or, you can choose not to talk to the party. In this case, you wait for the party’s ring-back sound, and then transfer the call. To transfer a call: 1. During a call, press the Trnsfer soft key. The active call is placed on hold. 2. Place a call to the party to whom you want to transfer the call.
Using the Basic Features of Your Phone Forwarding Calls Note Your company’s settings may override this feature. Call forwarding is not available on shared lines. You can set up your phone to forward incoming calls to another party (static forwarding), or you can forward a call as your phone rings (dynamic forwarding). Your phone will forward calls even if you enable the Do Not Disturb Feature.
Polycom SoundStation IP 6000 Phone User Guide 3. Do one of the following: — If you selected Always, the Call Forward Always screen displays (as shown next). Enter a forwarding number. — If you selected No Answer, the Call Forward No Answer screen displays. Do the following (use the Next and Prev soft keys to move between fields): a In the Contact field, enter a number to forward all unanswered incoming calls to.
Using the Basic Features of Your Phone To disable call forwarding: 1. From the idle screen, press the Forward soft key. The Forwarding Type Select screen displays, showing the forwarding type that is enabled. The following screen shows the forwarding type Always enabled. 2. Scroll to the forwarding type you want to change, and then press . A screen displays showing the forwarding details. 3. To turn off call forwarding, press the Disable soft key.
Polycom SoundStation IP 6000 Phone User Guide Using Do Not Disturb To prevent your phone from ringing, activate the Do Not Disturb feature. Calls you receive while Do Not Disturb is enabled will display in your Missed Calls Call List (see Using Call Lists on page 2-8). If you have chosen to forward your calls to another number, calls will be sent to that number if Do Not Disturb is enabled. To enable and disable Do Not Disturb: 1. Press , and then select Features. The Features screen displays.
Using the Basic Features of Your Phone Managing Speed Dial Entries Use the speed dial feature for fast, automated dialing. To use speed dial, you enter a speed dial index number instead of entering a complete phone number. When you create a Contact Directory entry, the phone automatically assigns a speed dial index number to the entry. You can change the index number or delete it. Note Only entries in your Contact Directory can be set up as speed dial entries.
Polycom SoundStation IP 6000 Phone User Guide Using Voice Mail Note Voice mail is an optional feature that your system administrator sets up, and your system may not support it. Screen options may vary with your application. Voice mail may be accessible with a single key press. Contact your system administrator about this option. Your voice mail is saved in a centralized location and may be accessed from your phone.
4 Using the Advanced Features of Your Phone This chapter provides operating instructions for the advanced features of the SoundStation IP 6000 conference phone. If you require additional information or assistance with these features, contact your system administrator.
Polycom SoundStation IP 6000 Phone User Guide Handling Multiple Call Appearances Your system administrator can set up your phone to have one or more call appearances. If your phone is set up to have multiple call appearances, your phone screen can display information for multiple calls, and you can handle active and held calls at the same time. Your phone can handle a maximum of eight different calls, or eight appearances at one time.
Using the Advanced Features of Your Phone To change your presence setting: 1. Do one of the following: — Press , and then select Features > Presence > My Status. or — From the idle screen, press the MyStat soft key. The My Status screen displays. 2. Scroll to the status you want, and then press Online. 3. Press . The default status is to return to the idle screen. The following figure shows what the idle screen looks like when you set your status as Be right back.
Polycom SoundStation IP 6000 Phone User Guide 3. Press the Edit soft key. The Edit Contact screen displays. 4. Use the Next and Prev soft keys to scroll to the Watch Buddy field, and then use the scroll keys or the Change soft key to choose Enabled or Disabled. When Watch Buddy is enabled, the contact is added to your buddy list and you can monitor the contact’s status. When Watch Buddy is disabled, the contact is removed from your buddy list and you cannot monitor the contact’s status.
Using the Advanced Features of Your Phone 3. Press the Edit soft key. The Edit Contact screen displays. 4. Use the Next and Prev soft keys to scroll to the Block Buddy field, and then use the scroll keys or the Change soft key to choose Enabled or Disabled. When Block Buddy is enabled, the contact cannot watch your phone. The contact will display in your Blocked List. When Block Buddy is disabled, the contact can watch your phone. The contact will display in your Watcher List.
Polycom SoundStation IP 6000 Phone User Guide Monitoring the Status of Contacts in Your Buddy List You can monitor the status of all the contacts in your buddy list, except those contacts that have blocked you from viewing their status. To add contacts to your buddy list, see Selecting Contacts to Monitor on page 4-3. To monitor a contact in your buddy list: >> Do one of the following: — From the idle screen, press the Buddies soft key. or — Press , and then select Features > Presence > Buddy Status.
Using the Advanced Features of Your Phone To manage instant messages: 1. Press , and then select Features > Messages > Instant Messages. 2. From the Instant Messages screen, you can do the following: — To view instant messages, press the Next or Prev soft keys to cycle through the messages in order. — To delete a message, press the Next or Prev soft keys to scroll to the message, and then press the Delete soft key. — To create a new message, press the New soft key. (See Sending Instant Messages, below.
Polycom SoundStation IP 6000 Phone User Guide Broadcasting Messages Using Push-to-Talk and Group Paging The Group Paging feature enables you to make pages—one-way audio announcements—to users subscribed to a page group. The Push-to-Talk (PTT) feature is a collaborative tool that enables you to exchange broadcasts to users subscribed to a PTT channel, much like a walkie-talkie. Your system administrator can set up both features on your phone.
Using the Advanced Features of Your Phone When you end a PTT broadcast, the channel remains open and enters a waiting period. This waiting period gives people who received the broadcast a chance to respond. If no one responds within the waiting period, the channel closes. Sending PTT Broadcasts Before you can send a PTT broadcast, you need to choose a channel to broadcast on. Or, you can hold the Talk soft key to immediately begin broadcasting on Channel 1, the default channel.
Polycom SoundStation IP 6000 Phone User Guide Receiving PTT Broadcasts To receive a broadcast sent on a particular channel, you need to be subscribed to that channel. To subscribe to a channel, see Updating Channel Subscriptions on page 4-12. You’ll receive broadcasts on the channels you’re subscribed to as well as Channel 24 (the Priority channel) and Channel 25 (the Emergency channel). If you’ve enabled Do Not Disturb on your phone, you’ll only receive Emergency broadcasts.
Using the Advanced Features of Your Phone Ending PTT Broadcasts You can end a PTT broadcast by releasing the Talk soft key, or by pressing the End PTT soft key. After you end a broadcast, the channel remains open so others can respond. If you release the Talk soft key without pressing the End PTT soft key: • You can resume the broadcast by pressing and holding the Talk soft key (if the broadcast is in a wait period).
Polycom SoundStation IP 6000 Phone User Guide Updating Channel Subscriptions You can subscribe to any channel that has been enabled by the system administrator and appears in your channels list. When you subscribe to a channel, you can send and receive PTT broadcasts on that channel. To subscribe to additional PTT channels: 1. Press , and then select Settings > Basic > Preferences > Paging/PTT Configuration > PTT Push to Talk. 2. From the PTT Channel Configuration screen, select Channel Subscriptions. 3.
Using the Advanced Features of Your Phone Group Paging Mode Your system administrator may enable your phone to operate in a broadcast mode called Group Paging mode. In this mode, you broadcast one-way announcements to a specified group of phones, called a Paging Group. In Group Paging mode, users must subscribe to Paging Groups to send and receive pages. Sending and Receiving Pages To send and receive pages, you need to subscribe to certain Paging Groups.
Polycom SoundStation IP 6000 Phone User Guide Receiving Pages To receive a page sent to a particular paging group, you need to be subscribed to that group. To subscribe to a paging group, see Updating Paging Group Subscriptions on page 4-15. You’ll receive pages on the paging groups you’re subscribed to as well as Group 24 (Priority pages) and Group 25 (Emergency pages). If you enabled Do Not Disturb, you’ll only receive Emergency pages. Non-emergency pages won’t display or play on your phone.
Using the Advanced Features of Your Phone Muting Pages While you send a page, you can press to mute your audio so that the people receiving your page won’t hear anything. This behavior is similar to a phone call. Updating the Default Paging Group If you press and hold the Paging soft key, your page will automatically go to the default paging group, Paging Group 1. If you want, you can change the default paging group. To update the default Paging Group: 1.
Polycom SoundStation IP 6000 Phone User Guide Allowing Pages to Play During Active Calls The Accept While Busy option allows pages to come in as active calls (if enabled) or held calls (if disabled). If enabled, a page will interrupt telephone calls and you’ll be able to hear the audio of both the telephone call and the page. The party on the other end of the telephone call cannot hear the page unless that party has also enabled Accept While Busy.
Using the Advanced Features of Your Phone If the User Login feature is set up on your company’s phones, you’ll need to know how to: • Log in to a phone to access your personal phone settings. • Log out of a phone after you finish using it. • Place a call to an authorized number from a phone that is in the logged out state and requires a user login. • Change your login password.
Polycom SoundStation IP 6000 Phone User Guide To log out of a phone: 1. From the idle screen, do one of the following: — Press the Log out soft key. or — Press , and then select Features > User Login > Log out. 2. To confirm, press the Yes soft key. Your personal profile is no longer accessible, and the phone displays either the User Login screen for the next user login, or the default phone profile for anonymous users.
Using the Advanced Features of Your Phone Locking the Phone Lock your phone to do the following: • Prevent unauthorized outgoing calls. • Allow only authorized people to answer calls. • Prevent people from viewing or modifying phone information, such as your directory or call lists. When your phone is locked: • You can only make an outgoing call to a number from a list of authorized numbers. • You must enter a password to answer incoming calls.
Polycom SoundStation IP 6000 Phone User Guide Locking and Unlocking Your Phone You can choose how you want your phone to handle incoming calls when it is locked. If you set up your phone to allow incoming calls when it is locked (the default setting), incoming calls will ring on your phone, and you can answer calls by entering your user password. If you set up your phone to ignore incoming calls, Do Not Disturb will be applied to all lines on your phone, and your phone won’t ring. To lock your phone: 1.
Using the Advanced Features of Your Phone Calling and Answering from a Locked Phone From a locked phone, anyone can dial the standard emergency number, such as 911, and other authorized numbers that an administrator can set up. You can’t call any other numbers from a locked phone. If you set up your phone so you can answer incoming calls when your phone is locked, you can answer calls by entering your user password.
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5 Troubleshooting Your Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use the SoundStation IP 6000 conference phone. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and recommended corrective actions to take.
Polycom SoundStation IP 6000 Phone User Guide Installation Configuration Symptom Problem Corrective Action The display shows: The phone installation configuration is not supported. Verify that you have installed the phone and any components correctly: General configuration error Unsupported configuration Undo last configuration change • See Setting Up the Phone on page 1-2. • Check that no more than two microphones are installed. • Contact your system administrator.
Troubleshooting Your Phone Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the phone does not respond. Try the following: • Check for a response from other feature keys or from the dial pad. • Place a call to the phone from a known working telephone. Check for display updates. • Check if the LAN port is active or inactive. Press , and then select Status > Network > Ethernet. From the Ethernet screen, scroll to LAN port and verify that it is Active.
Polycom SoundStation IP 6000 Phone User Guide Access to Screens and Systems Symptom Problem Corrective Action There is no response when you press a feature key. The phone is not in an active state. Try the following: The display shows Network Link is Down. 5-4 The network cable is not properly connected. • Press the keys more slowly. • Call the phone to confirm that inbound call display and ringing is normal.
Troubleshooting Your Phone Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the phone. Verify that power is correctly applied to the phone: There is no audible ring tone. A “hollow” phone icon displays at the top of the screen. Ringer volume is low, or the Ring Type is set to Silent Ring. • Check that the display is illuminated. • Ensure the network cable is inserted properly on the underside of the phone.
Polycom SoundStation IP 6000 Phone User Guide Displays Symptom Problem Corrective Action There is no display. Power is not correctly applied to the phone. Verify that power is correctly applied to the phone: The display is incorrect. The display has bad contrast. • Check that the display is illuminated. • Ensure the network cable is inserted properly on the underside of the phone. (Try unplugging and re-inserting the cable.
Troubleshooting Your Phone Overall Functioning Symptom Problem Corrective Action The phone is malfunctioning. The phone may need to be restarted. Restart the phone: Note: If your phone malfunctions, you may be able to restore normal operation without restarting it. Before you restart your phone, contact your system administrator. 1. Press , and then select Settings > Basic > Restart Phone. 2. To confirm the restart, press the Yes soft key. The restart process begins.
Polycom SoundStation IP 6000 Phone User Guide After you view the phone warnings, you can press the Clear Icon soft key to remove the icon from the status bar. The warning will still display in the Warnings list until the phone issue is fixed. Each time your phone has a warning that you haven’t viewed, the Warning icon displays.
Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles.
Polycom SoundStation IP 6000 Phone User Guide Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller.
Safety Notices Safety, Compliance, and Disposal Information Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interferences received, including interference that may cause undesired operation.
Polycom SoundStation IP 6000 Phone User Guide Safety, Compliance, and Disposal Information (continued) CE Mark R & TTE Directive (EU only) Polycom (UK) Ltd tímto prohlašuje, že tento SoundStation IP 6000 je ve shode se základními požadavky a dalšími príslušnými ustanoveními smernice 1999/5/ES. Undertegnede Polycom (UK) Ltd erklærer herved, at følgende udstyr SoundStation IP 6000 overholder de væsentlige krav og øvrige relevante krav i direktiv 1999/5/EF.
Safety Notices Safety, Compliance, and Disposal Information (continued) WARNING Electrical Safety To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to teleconference station network (TNV) circuits. LAN ports contain SELV circuit, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables. This product is rated 48Vdc, 0.375A.
Polycom SoundStation IP 6000 Phone User Guide Safety Notices - 6
End-User License Agreement for Polycom® Software This End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe, the Middle East, Africa, and Asia Pacific or Polycom, Inc., for the Polycom Software Product licensed by Polycom, Inc. in the rest of the world (collectively, “Polycom”).
2.6 Copyright. All title and copyrights in and to the Software Product (including, but not limited to, any images, photographs, animations, video, audio, music, text, and “applets” incorporated into the Software Product), the accompanying printed materials, and any copies of the Software Product are owned by Polycom or its suppliers. The Software Product is protected by copyright laws and international treaty provisions.
refund the purchase price paid by you for any defective software product which is returned to Polycom with a copy of your receipt, or to replace any defective media with software which substantially conforms to applicable Polycom published specifications. Any replacement Software Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer. 6.2 Warranties Exclusive.
not located in, under the control of, or a national or resident of any such country or on any such list. If you obtained this Software Product outside of the United States, you are also agreeing that you will not export or re-export it in violation of the laws of the country in which it was obtained. 10. MISCELLANEOUS. 10.1 Governing Law.
