PLANTRONICS + POLYCOM.
Contents Overview 3 Headset overview 3 Base overview 4 Accessories 4 Hook up system 5 Desk phone setup details Position Your Base 7 5 Pair 8 Pair again to base 8 Pair to mobile device 8 Pair mode 8 Fit and charge 9 Fit 9 Charge 9 Low battery warnings Load software 10 11 The Basics 12 Power on your headset 12 Adjust volume 12 Make, answer, end calls 12 Use sensors 13 More Features 14 Play or pause audio 14 Voice assistant (smartphone feature) 14 Enable and use Amazon Alexa (smartphone feature) Enable T
Overview Headset overview Alexa* C NF Siri Google Now Charge port Call button Bluetooth button (use when pairing a device) Siri, Google Now Virtual Personal Assistant (VPA) button Alexa* *Alexa requires Plantronics Hub app Mute button Volume buttons Indicator light Power button Near Field Communication Be safe Please read the safety guide for important safety, charging, battery and regulatory information before using your new headset.
Base overview 1 23 4 5 6 7 8 11 9 10 1 Desk phone LED 2 Bluetooth LED 3 Charging LED 4 USB port 5 Power jack 6 Handset lifter jack 7 Telephone interface cable jack 8 Headset Bluetooth pairing button 9 Desk phone listening volume 10 Desk phone speaking volume 11 Desk phone configuration switch Accessories 1 Electronic hookswitch cable (EHS cable) Electronically and automatically answers/ends a desk phone call. Enables remote call control with your headset.
Hook up system Using the diagram, connect your headset system. HEADSET PORT OR NO HEADSET PORT NOTE Base configuration settings Desk phone setup details Desk phone Setting (on bottom of base) Most phones A Cisco phones D Cisco phones with EHS cable A Choose a desk phone setup A, B, C or D and connect cables.
NOTE Use this setup if you are not using the HL10 lifter or EHS cable. In this configuration, press both the headset button on your desk phone and the call control button on the headset to answer or end calls.
USE IMPORTANT Cisco phones use configuration D on the bottom of the base. Most other phones use default configuration A. Position Your Base The minimum recommended separation between your desk phone and the base is 6 inches. The minimum recommended separation between the base and computer is 12 inches. Incorrect position can cause noise and interference problems. NOTE Headset cradle may vary, but function is the same.
Pair Pair again to base Your headset comes pre-paired to the base. To pair again: 1 Press the headset Call button until you hear "pairing" and the headset LEDs flash blue and red. 2 Put your base into pair mode by pressing and holding the Bluetooth pairing button on the back of your base for 2 seconds until the display panel's Bluetooth icon flashes blue and red. Pairing is successful when you hear "pairing successful" and "base connected" and the display panel's Bluetooth icon turns solid blue.
Fit and charge Fit 1 Slide headset over and behind your ear, then press gently toward your ear. NOTE Remove your eyeglasses before donning the headset for best fit. 2 Rotate microphone boom until it is pointed toward your mouth. 3 Mic boom moves up and down for a better fit. 1 2 3 Change the eartip for a better fit. 1 Push in eartip and rotate to the left to unlock it. 2 1 2 Align new eartip into slot; push, rotate to the right and lock into place.
Low battery warnings Battery Level Voice Prompt 30 minutes of talk time remaining "Battery Low" repeats every 15 minutes 10 minutes of talk time remaining "Recharge Headset" every 5 minutes 10
Load software Plantronics Hub is an invaluable headset tool. NOTE Some softphones require the installation of Plantronics Hub for Windows and Mac to enable headset control (answer/end and mute) functionality. • Download Plantronics Hub for Windows/Mac by visiting plantronics.com/software. • Download Plantronics Hub for iOS/Android by visiting plantronics.com/software, the App Store or Google Play.
The Basics Alexa* C NF Power on your headset Siri Google Now To turn on the headset, slide the Power Adjust volume button. • Headset volume Fine-tune your headset volume by adjusting the headset's volume up (+) and down (-) controls. • Desk phone volume When you are on a desk phone call and your voice is too quiet/loud, adjust the speaking volume on the bottom of the base. If your caller's voice is too loud/quiet on a desk phone call, adjust the listening volume.
NOTE Switching 2 desk phone calls can only be done from your desk phone. Use sensors Smart sensors respond when you put on or take off your headset. Customize on Plantronics Hub. Below describes default settings.
More Features Play or pause audio Tap the Call button to pause or resume streaming audio. NOTE Functionality varies by application. May not function with web-based apps. Voice assistant (smartphone feature) Siri, Google Now™, Cortana Press and hold the Call button for 2 seconds to activate your smartphone's default voice assistant. Wait for the phone prompt to activate voice dialing, search, and other smartphone voice controls.
Troubleshooting Headset I can’t hear a dial tone in the headset. • Make sure your headset is charged. • Make sure your headset is paired to base. See Pair again to base. • Adjust the configuration switch (A--F) on the bottom of the base until a dial tone is heard. The default A works for most phones. ATTENTION Use configuration D for Cisco phones. Cisco phones connected with EHS cable use configuration A. • Make sure your desk phone is connected correctly to your base. See Desk phone setup details.
People I talk to can hear a buzz in the background. • Move the base further away from your phone. See Position Your Base. • If the base power supply is plugged into a power strip, plug it into the wall directly. I can't activate Siri or Google Now on my headset. Your smartphone's default voice assistant is a mobile-only feature and is not active when your headset is in range of your base.
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