Installation Manual

Plug in IDU & confirm
connection to ODU
Press adhesive for good seal
Attach alignment cling and IDU
Mount the ODU
4
Start by locating the best window for installation and
cleaning the glass
Commission your Echo 5G device
HOW TO
SET UP
YOUR
PIVOTAL
ECHO 5G™
www.pivotalcommware.com
Pivotal Commware, Inc.
[phone]
The Echo 5G is mounted on a
window (not a sliding window)
for optimum reception.
Identify the window with the
best 5G reception by turning off
your phone’s wifi, downloading
the SpeedTest app from your
phone’s App store, opening the
app, and selecting ‘Go.’
2
a) Remove the protective film from the adhesive
on the rails pre-attached to the back of the
rail-mounting tool and position the rails on
the outside window glass keeping them at
least 4 inches from any edge.
b) Press so that the rails adhere to the window.
Run your fingers up and down the rails while
applying force for 30 seconds.
3
5
Inspect the rails from the inside of the window to
ensure that there are minimal air gaps in the
adhesive bond. Remove the rail-mounting tool by
using the tabs to pop the tool off the rails.
Wait 60 minutes for the rails to set, then slide the
ODU on & tighten the set screws.
The rails and adhesive MUST remain dry
while setting.
Attach the IDU
alignment cling to the
inside of the glass,
aligning it with the
ODU.
a) Stay within 10 feet of your Echo 5G while
commissioning. Turn wireless off and select
the Echo device in your smartphone’s
Bluetooth settings. You may need to activate
Bluetooth tethering in your Bluetooth settings.
b) Navigate to web address 10.0.0.1 and type the
last six digits of your device’s serial number
(located on the packaging box and the bottom
of the ODU) into the designated box.
c) Press ‘Enter.’
d) Then press ‘Go’ on the next page.
e) When the LED on the inside of the ODU (facing
indoors) turns a solid green, your Echo 5G
commissioning is complete!
You will mount your Echo 5G:
• At least 4 inches from any
window edge
• Within 10 feet of an outlet inside
(to plug in the IDU)
®
LED
lights
Plug the Echo 5G IDU into your wall outlet.
Blue and green LED lights on the IDU will
appear and blink before going solid. If the
green light blinks for more than 30 seconds,
consult the Troubleshooting Help on the back
of this page.
Remove the adhesive from the Velcro on the
pre-attached spacer ring on the IDU and press
to the glass in the circle of the alignment cling.
Apply force and hold for 30 seconds.
1
6
Scan to read the Pivotal Echo
5G™ Installation Manual
Verizon Wireless authorizes the use of this device
on Verizon Wireless network only.
IndoorsOutdoors
Window
(2) Extra rails
with adhesive
(if needed)
(1) Indoor unit
(IDU) With
pre-attached
spacer ring
(1) Indoor Unit
IDU alignment
cling
(1) Window-
prepping wipes
Also Included:
(1) 10’ power
adapter & cable
(1) Removal
tool
Parts List
(1) Allen
wrench
(1) Outdoor unit
(ODU)
Installed on your Window
Troubleshooting
Help (Back side)
Wait 60
minutes
echo
To contact Support:
Phone: [phone]
Email: [e-mail]
Web: pivotalcommware.freshdesk.com/support/home
Clean both sides of the window
glass with the provided
wipes. See back of wipes packet
for detailed cleaning instructions.
Do not plug the IDU
into the wall outlet
until Step 5.
WARNING. This is not a CONSUMER device. This device may not
be sold at retail. You MUST have an FCC LICENSE or express
consent of an FCC Licensee (or express consent of your service
provider) to operate this device. Antennas must be installed at
least 20 cm (8 inches) from any person. Unauthorized use may
result in significant forfeiture penalties, including penalties in
excess of $100,000 for each continuing violation.
(1) Rail-mounting
tool (with pre-
attached rails)