029-0307-02/2014-07/A+W © Phonak AG All rights reserved Phonak AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland www.phonak.
Contents 1. Welcome 2. Getting to know your ComPilot Air II 6 2.1 Legend 7 3. Getting started 8 5. Streaming audio 25 5.1 Streaming audio via Bluetooth 25 5.2 Streaming audio from TV or hi-fi 28 6. Using ComPilot Air II as a remote control 29 6.1 Changing the volume 29 6.2 Changing the program 30 3.1 Setting up the power supply 8 3.2 Charging the battery 9 3.3 Switching On or Off 10 3.4 How to wear 10 7.1 Main button functionality 32 3.5 Sound demonstration 12 7.
1. Welcome Contents 8. Troubleshooting 42 9. Service and warranty 50 9.1 Local warranty 50 9.2 International warranty 50 9.3 Warranty limitation 51 10. Compliance information 52 11. Information and explanation of symbols 55 12. Important safety information 59 Your ComPilot Air II is a premium-quality product developed by Phonak, one of the world s leading companies in hearing technology.
2. Getting to know your ComPilot Air II The intended use of ComPilot Air II is to receive audio inputs from different Bluetooth® devices and to transmit them wirelessly to your hearing aids. Virtually any Bluetooth-enabled audio device such as cell phones or MP3 players are supported. Enjoy speech and music from other multimedia devices, such as computers, TVs or music players. ComPilot Air II can also be used as a remote control to adapt your hearing aids to different listening situations.
3. Getting started ComPilot Air II must be set up and charged before use. 3.2 Charging the battery 3.1 Setting up the power supply Plug the larger end of the charging cable into the universal power supply. Plug the smaller end into the mini-USB port on ComPilot Air II. Plug the power supply into a power outlet. Select the adapter that corresponds to your country. UK AUS US EU 1. Firstly, insert the top round end of the adapter into the round corner of the power supply.
3. Getting started It is safe to leave ComPilot Air II connected to the charger overnight. The full performance of a new battery is achieved only after three complete charge and discharge cycles. Switch ComPilot Air II on. Clip it securely on to your clothing. 3.3 Switching On and Off Off On Slide the power switch as shown to turn ComPilot Air II on or off. Switch ComPilot Air II off when not in use. Distance to the mouth: The best results are achieved at 20 cm (8").
3. Getting started 3.5 Sound demonstration Wear your hearing aids and clip ComPilot Air II securely to your cloth within 40 cm (16") of your hearing aids (see chapter 3.4). Press and hold the main button while switching on the device. The indicator light will turn pink. Adjusting the volume during the sound demonstration will also set the volume level of the spoken ComPilot Air II messages (see chapter 7.8). If you cannot hear the sound demonstration, please consult the troubleshooting section.
4. Phone calls using ComPilot Air II 4.1 How it works 4.2 Initial pairing to a phone ComPilot Air II acts as an interface between the phone and your hearing aids. During a call you will hear the callers voice directly in your hearing aids. ComPilot Air II picks up your voice through its own microphone. Speak into ComPilot Air II – not into the phone – when a call is in progress. Own voice Max. 40 cm (16") It is only necessary to perform the pairing procedure once with each Bluetooth device.
4. Phone calls using ComPilot Air II A quick pairing instruction is also shown on the back of ComPilot Air II. Start the pairing process on the phone within 1 minute according to the phone user guide. Your phone shows a list of found Bluetooth devices. Select “Phonak ComPilot Air II” from this list and enter code “0000” if prompted. ComPilot Air II requires access to your phone book. When prompted accept the request. After successful pairing, the indicator light will stop rapidly blinking blue. 4.
4. Phone calls using ComPilot Air II The connection will be maintained as long as the devices remain on and within range. ComPilot Air II can connect to two phones at the same time but only one call at a time is possible. When pairing to a phone we recommend to disable the phone key tones and SMS alerts. 4.4 Making a call Enter the phone number using the phone keypad and press the dialing button. 4.
4. Phone calls using ComPilot Air II 4.6 Ending a call Press the main button to end the call. You can also end a call on your phone instead of your ComPilot Air II. Setting the phone volume Use the phone’s volume buttons to adjust the phone volume to a comfortable level. For better understanding of a call, surrounding sounds picked up by the hearing aids are attenuated according to the settings made by the hearing care professional.
4. Phone calls using ComPilot Air II How to wear ComPilot Air II during phone calls 4.8 Additional features During phone calls, wear ComPilot Air II clipped securely to clothing as shown. The following features can be set either using the Phonak RemoteControl App (see chapter 7.9) or by your hearing care professional. Note: Maximum distance between ComPilot Air II and the phone is 5–10 m (15–30 ft). In very noisy environments, you can move ComPilot Air II closer to your mouth.
4. Phone calls using ComPilot Air II 4. Hold call: While in a phone conversation, this will put the call on hold. The caller stays on the line but there is no audio transfer and the hearing aids switch to the previously active hearing program. 5. Transfer call: This allows you to hand your phone to another person. Your hearing aids will switch back to the previously active hearing program. To transfer the call back to ComPilot Air II, press and hold the main button.
5. Streaming audio Release the volume up button when the indicator light starts rapidly blinking blue. Start the pairing process on the Bluetooth device within 1 minute according to the device’s user guide and use code “0000” if prompted. After successful pairing, the indicator light will stop rapidly blinking. Press play on the Bluetooth device if needed. Streaming will start automatically and the indicator light will turn solid blue indicating the active streaming.
5. Streaming audio 5.2 Streaming audio from TV or hi-fi It is recommended to use the dedicated and optimized Phonak TVLink II basestation for watching TV or listening to music through it. It offers the following benefits: Wireless transmission up to 30 meters (90 ft). Analog and digital inputs (optical, coaxial). Charging cradle for ComPilot Air II. 6.
6. Using ComPilot Air II as a remote control 7. More detailed information Reducing surrounding sounds You can reduce the surrounding sounds with a single button press. This may be helpful during music or phone streaming. The level of reduction is set by your hearing care professional. 7.1 Main button functionality Press and hold the volume down button (>2 sec) for more reduction. Press and hold the volume up button (>2 sec) to return to the original hearing aid volume. 6.
7. More detailed information 7.2 Locking the buttons 7.3 Switching off the indicator light To prevent the buttons being accidentally pressed: Press the volume up and down buttons simultaneously to lock or unlock the buttons. The indicator light will triple blink red indicating that the buttons are locked. When locked, the indicator light will triple blink and you may hear a triple beep through the hearing aids each time a button is pressed.
7. More detailed information If you want to listen to music from your connected mobile phone, you must start the music via your phone initially; it cannot be started from ComPilot Air II. 7.5 Understanding the indicator light Selecting audio sources One source: Each press of the main button will pause or resume the source. Press and hold the main button (2 sec) to completely stop the music streaming. It must be re-started via the phone menu.
7. More detailed information 7.6 Deleting paired Bluetooth devices If you encounter issues with one of the paired devices, you may consider deleting the pairings from ComPilot Air II. Charged and full battery Solid green Switching On Green 2 seconds Switching Off Solid red for 2 seconds Battery above 10% Slow blink green <10% battery left.
7. More detailed information 7.7 Caller identification 7.8 VoiceAlerts (spoken messages) ComPilot Air II is able to tell you the name of the caller. Informs you about the different operation modes and status of ComPilot Air II using spoken messages. ComPilot Air II will try to access information about the caller from your phone book. It will be spoken through your hearing aids as follows: The stored name in your phone’s phonebook. The number if the name is not known.
8. Troubleshooting 7.9 Phonak RemoteControl App The Phonak RemoteControl App is a Smartphone application, which offers additional control of your hearing aid. Features are visualized on your Smartphone screen and give you the ability to partially configure your hearing system. For any problems not listed in this user guide, please contact your hearing care professional.
8. Troubleshooting Causes What to do The volume of the music or phone conversation is too loud or too quiet. Different audio sources have different outputs. To change the volume of the phone, or any other sound source to ComPilot Air II, use the volume control of that external device. I have difficulties understanding the phone conversation in a noisy environment. Your hearing aid microphones are set too high during the call.
8. Troubleshooting Causes What to do I hear my phone’s key-press tones in my hearing aids. The key-press tones may be enabled on your phone. Deactivate key-press and confirmation tones on your phone. Please refer to the phone’s user guide. Every time I switch on my phone, the music player starts. For some phones this is normal behavior and not initiated by ComPilot Air II. Some phones can be configured not to start the music player automatically. Press and hold main button to stop streaming.
8. Troubleshooting Causes What to do The phone is ringing, the indicator light is solid blue but there is no ringing signal through the hearing aids. ComPilot Air II is out of range of the hearing aids. Phone is set to vibrate. You are already on a phone call and a second call cannot be recognized. Wear ComPilot Air II correctly clipped to your cloth with max. 40 cm (16") distance to the hearing aids. Enable ring tone on phone. Hang up the first phone call, then accept the second call.
9. Service and Warranty Causes What to do The operating time of your ComPilot Air II is reduced substantially. The battery typically needs several charging cycles to achieve full performance. Please consult the datasheet for the typical operating time. Charge for at least 3 hours the first time you charge ComPilot Air II. Let a new ComPilot Air II discharge completely three times. I have interruptions while my audio streaming is active.
10. Compliance information This warranty does not cover damage from improper handling or care, exposure to chemicals, immersion in water or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.
10. Compliance information Notice 1: This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions: 1) this device may not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation. Notice 2: Changes or modifications made to this device not expressly approved by Phonak may void the FCC authorization to operate this device.
11. Information and explanation of symbols 11. Information and explanation of symbols Indicates the medical device manufacturer, as defined in EU Directive 93/42/EEC. With the CE symbol, Phonak AG confirms that this Phonak product meets the requirements of the Medical Devices Directive 93/42/EEC as well as the R&TTE Directive 1999/5/EC on radio and telecommunications equipment.
11. Information and explanation of symbols Temperature transport and storage: –20°C to +60°C (–4° to +140° Fahrenheit) Temperature operation: 0° to 40° Celsius (+32° to +104° Fahrenheit) Keep dry. Humidity transportation and storage: <90% (non condensing). Humidity operation: <95% (non condensing). Atmospheric pressure: 200 hPA to 1500 hPA. The symbol with the crossed-out garbage bin is to make you aware that this device may not be thrown away as normal household waste.
12. Important safety information The following pages contain important safety information. Hazard warnings This product has an embedded, non-replaceable battery. Do not attempt to open the product or remove the battery as this may cause injury and damage the product. Keep this device out of reach of children and mentally challenged people or pets. Dispose of electrical components in accordance with your local regulations by Phonak AG. For persons with active implantable medical devices (i.e.
12. Important safety information For safety reasons, only use chargers supplied by Phonak or stabilized chargers with a rating of 5 VDC, min. 500 mA. Information on product safety Protect the device from excessive moisture (bathing, swimming), heat (radiator, car dashboard) or direct skin contact when sweating (workout, fitness, sport). Do not drop the device. Dropping onto a hard surface can damage the device. Caution: electric shock. Do not insert plug alone into electrical outlets.
12. Important safety information Clean the device using a damp cloth. Never use household cleaning products (washing powder, soap, etc.) or alcohol to clean the device. Never use a microwave or other heating devices to dry the device. The digitally coded, inductive transmission technology used in the device is highly reliable and experiences virtually no interference from other devices.
