Phonak ComPilot II User Guide
Contents 2 1. Welcome 5 2. Getting to know your ComPilot II 6 2.1 Legend 7 3. Getting started 8 3.1 Setting up the power supply 8 3.2 Charging the battery 9 3.3 Switching on or off 10 3.4 How to wear 10 3.5 Demonstration of the sound 11 4. Making phone calls 13 4.1 How it works 13 4.2 Initial pairing to a phone 14 4.3 Connecting to the phone 16 4.4 Making phone calls 17 4.5 Incoming calls 17 4.6 Ending a call 18 4.7 Advanced phone options 19 4.
4.9 Using the external phone microphone 23 4.10 Using the protective silicon skin 24 5. Streaming audio 26 5.1 Streaming audio via a cable 26 5.2 Streaming audio via Bluetooth 27 5.3 Streaming audio from TV or HiFi 29 6. Using ComPilot II as a remote control 30 6.1 Changing the volume 30 6.2 Changing the program 31 6.3 Operating distance 32 6.4 More remote control information 32 7. Using ComPilot II with Roger / FM 33 8. More detailed information 35 8.
Contents 8.5 Deleting the pairing of Bluetooth devices 41 8.6 Caller identification 42 8.7 VoiceAlerts (spoken messages) 43 8.8 Phonak RemoteControl App 44 9. Troubleshooting 10. Service and Warranty 4 45 53 10.1 Local warranty 53 10.2 International warranty 53 10.3 Warranty limitation 54 11. Compliance information 55 12.
1. Welcome Your ComPilot II is a Swiss premium-quality product developed by Phonak, one of the world‘s leading companies in hearing technology. Please read the user instructions thoroughly in order to benefit from all the possibilities your hearing system offers. ! Compatibility information: Your ComPilot II is compatible to Venture? generation hearing aids and newer. If you have any questions, please consult your hearing care professional. Phonak – life is on www.phonak.
2. Getting to know your ComPilot II ComPilot II can receive audio inputs from different Bluetooth® devices and transmits them wirelessly to the hearing aids. Virtually any Bluetooth enabled audio device such as cell phones or MP3-players are supported. You can also plug in other audio sources directly to enjoy speech and music from other multimedia devices, such as computers, TV, Roger and FM receivers or music players.
2.1 Legend 햲 햳 햴 햵 햶 Main Volume +/Home Connect On/Off switch 햽 햻 햾 햲 햳 햶 햷 햸 햹 햺 Microphone openings Audio input (3.
3. Getting started Before using ComPilot II, it has to be set up and charged. 3.1 Setting up the power supply Select the adapter that corresponds to your country. UK AUS US EU 쐍 Firstly, insert the top round end of the adapter into the round corner of the power supply. 쐍 Click the bottom end of the adapter in to lock it into place. 쐍 To remove, first pull back the tab on the power supply. 쐍 Pull the adapter upwards to remove it. 8 1. 2. 1. 2.
3.2 Charging the battery 쐍 Plug the mini-USB plug into the mini-USB port on ComPilot II. 쐍 Plug the power supply into a power outlet. The Power indicator is red during charging and will turn green when charging is complete. ComPilot II has a non-removable rechargeable battery. Before using ComPilot II for the first time, charge it for at least 3 hours. It is safe to leave ComPilot II connected to the charger overnight.
3. Getting started 3.3 Switching On or Off Slide the Power switch as shown to turn the ComPilot II On or Off. Off Switch ComPilot II off when not in use. 3.4 How to wear Before any phone, music or TV streaming: 쐍 Insert the hearing aids into your ears correctly and switch them on. 쐍 Switch ComPilot II on. 쐍 Put the ComPilot II neckloop around your neck.
쐍 Insert both plugs firmly. 3.5 Demonstration of the sound Wear your hearing aids and ComPilot II correctly and switch them on (see chapter 3.4). Press and hold the Main button while switching on the device. Release the Main button. The audio indicator light will turn pink. audio power The hearing aids will switch to streaming mode and you will hear the ComPilot II sound demonstration. 쐍 Use volume buttons to adjust the volume. 쐍 It will stop after 3 minutes or until the Main button is pressed.
3. Getting started Adjusting the volume during the sound demonstration will also set the volume level of the spoken ComPilot II messages. If you cannot hear the sound demonstration, please consult the troubleshooting section. The default language setting of a new ComPilot II is English and can be configured by your hearing care professional or the Phonak RemoteControl App (see chapter 8.9).
4. Making phone calls 4.1 How it works ComPilot II acts as an interface between the phone and your hearing aids. During a call you will hear the callers voice directly in your hearing aids. ComPilot II picks up your voice through its own microphones. Speak into ComPilot II – not into the phone – when a call is in progress.
4. Making phone calls 4.2 Initial pairing to a phone It is only necessary to perform the pairing procedure once with each Bluetooth device. ComPilot II will connect automatically to the phone after the initial pairing. 쐍 On your phone, ensure that the Bluetooth feature is turned on and search for Bluetooth devices in the connectivity setting menu. 쐍 Switch on ComPilot II. and Volume 쐍 Press and hold the Connect buttons simultaneously for 2 seconds until the audio indicator starts to rapidly blink blue.
쐍 Start the pairing process on the phone within 1 minute according to the phone user guide. 쐍 Your phone shows a list of found Bluetooth devices. Select “Phonak ComPilot II” from this list and enter code “0000” if prompted. 쐍 ComPilot II requires access to your phone book. When prompted accept the request. 쐍 After successful pairing, the audio indicator will stop rapidly blinking blue. A quick pairing instruction is also shown on the back of ComPilot II.
4. Making phone calls 4.3 Connecting to the phone Wear your hearing aids and ComPilot II correctly and switch them on (see chapter 3.4). After your phone has been paired to ComPilot II, they will automatically connect to each other. If they do not connect automatically, go to your phone’s Bluetooth menu and select ComPilot II from the list. Confirmation of successful connection is indicated on ComPilot II by the audio indicator blinking blue.
4.4 Making phone calls Enter the phone number using the phone keypad and press the dialing button. 1 2 3 4 5 6 8 9 7 0 Call You will hear the dialing tone through your hearing aid. Speak into ComPilot II – not into the phone – when the call is in progress. 4.5 Incoming calls When a call is received on your cell phone: 쐍 ComPilot II audio indicator will show a solid blue light. 쐍 It will take about 2 seconds before you hear the ringtone through your hearing aids.
4. Making phone calls "click" If a second call comes in on the same phone: 쐍 Briefly press the Main button to accept 쐍 Press the Main button for 2 seconds to reject An incoming call from a second paired phone will be ignored during an active call. 4.6 Ending a call Briefly press the Main button to end the call. You can also end a call on your cell phone instead of your ComPilot II.
You will hear the previously-active program or audio source. 4.7 Advanced phone options Rejecting a call Press and hold the Main button on ComPilot II for about two seconds until the ringtone stops. Using your phone to reject the call will have the same effect. Setting the phone volume Use the phone’s volume buttons to adjust the phone volume to a comfortable level.
4. Making phone calls Disabling unwanted alerts Some cell phones are configured to play key-press tones, SMS announcements and confirmation beeps to ComPilot II. You will hear these alerts in your hearing aids. If this is disturbing, refer to your phone user guide for information about disabling these alerts. How to hold ComPilot II during phone calls Note: Maximum distance between ComPilot II and the phone is 5–10 m (15–30 ft). 쐍 Wear ComPilot II around the neck during the phone call.
쐍 In very noisy environments, you can move ComPilot II closer to your mouth. 쐍 Avoid covering the microphone openings on the side with your fingers or clothes. Wir würden es so lassen.
4. Making phone calls 4.8 Additional features The following features can be set either using the Phonak RemoteControl App (see chapter 8.9) or by your hearing care professional. Your phone must support these features. Please consult the phone user manual for details. Callers name announcement By default, ComPilot II will announce the caller name as shown on the phone display (caller identification). The following features can be enabled separately: 1.
and the hearing aids switch to the previously active hearing program. 5. Transfer call: This allows you to hand your phone to another person. Your hearing aids will switch back to the previously active hearing program. After holding or transferring a call, either a short press of the Main button or another long press of the assigned button transfers the call back to ComPilot II and the call is resumed through your hearing aids. 4.
4. Making phone calls 쐍 Use the clip to place the microphone as close to your mouth as possible. 쐍 Put the neckloop around your neck and switch ComPilot II on. Jackets, etc., will not negatively influence the wireless link to your hearing aids. Use only recommended external microphone from Phonak. 4.10 Using the protective silicon skin Use the optional protective silicon skin if you wear ComPilot II underneath clothing. It helps to protect the ComPilot II from corrosion.
쐍 Plug the neckloop through the holes into ComPilot II The protective skin does not guarantee complete resistance against water, moisture or sweat.
5. Streaming audio Before streaming, wear your hearing aids and ComPilot II correctly and switch them on (see 3.4). 5.1 Streaming audio via a cable 쐍 Insert the audio cable into the headphone socket on your audio player and start the player. 쐍 Insert the other end of the audio cable into ComPilot II. AUDIO The audio streaming will automatically start. Adjust the volume on your audio player. Briefly press the Main streaming.
5.2 Streaming audio via Bluetooth Streaming audio via cell phone You can stream music from your cell phone wirelessly: 쐍 Make sure ComPilot II is connected to your phone as described in chapter 4.3. 쐍 Use your phone music player to play music. Streaming audio via other devices To use ComPilot II with a Bluetooth enabled audio device (e.g. mp3 player), you must first pair the devices: 쐍 Switch on ComPilot II.
5. Streaming audio 쐍 After successful pairing, the audio indicator will stop rapidly blinking. 쐍 Press play on the Bluetooth device if needed. 쐍 Streaming will start automatically and the audio indicator will turn solid blue indicating a successful connection. To adjust the volume of the audio signal use the volume of the audio device. Briefly press the Main button to pause and restart streaming.
5.3 Streaming audio from TV or HiFi It is recommended to use the dedicated and optimized Phonak TVLink II basestation for watching TV or listening to another music source. 쐍 Wireless transmission up to 30 meters (90 ft.) 쐍 Low delay sound transmission 쐍 Offers a built-in volume control 쐍 Charging cradle for ComPilot II Refer to the TVLink II user guide for pairing instructions.
6. Using ComPilot II as a remote control Before this functionality can be used, your hearing care professional must enable the remote control in ComPilot II. 6.1 Changing the volume Press buttons on ComPilot II: to increase the volume 쐍 to decrease the volume 쐍 Adjusting the volume with ComPilot II will have the same effect as adjusting the volume directly on your hearing aids. Reducing surrounding sounds You can reduce the surrounding sounds with a single button press.
button (>2 sec) to return to the 쐍 Press the plus original hearing aid volume. 6.2 Changing the program Changing hearing programs is only possible if no streaming is in progress. Use the Main button to change hearing programs. button to Push the Home return to the startup program and original volume levels of your hearing aids.
6. Using ComPilot II as a remote control 6.3 Operating distance If ComPilot II is used as a handheld remote control (without neckloop): 쐍 Max. distance to the hearing aids is 110 cm / 43’’. 쐍 Hold ComPilot II as shown. 6.4 More remote control information button (>2 sec) to 쐍 Press and hold the Home select the favorite hearing program configured by the hearing care professional. 쐍 Both hearing aids are controlled at the same time.
7. Using ComPilot II with Roger / FM ComPilot II can be used together with Roger or FM receivers through its direct audio input (Europlug). 쐍 Place the transmitter near the sound source and turn it on. 쐍 Attach your receiver to ComPilot II via the Europlug socket as shown in the picture (turn receiver on if required). When a signal is detected, you will hear a beep notification through your hearing aids. 쐍 Press Main button to accept the signal. 쐍 Press Main button again to stop or resume the signal.
7. Using ComPilot II with Roger/FM After 20 seconds the input will be put on hold automatically if you do not accept it As long as a signal is received the hearing aid programs cannot be changed via the Main button. If ComPilot II does not receive a signal through the Europlug for 3 minutes, an alert will be heard. This alert will be repeated every 15 minutes until you stop the Europlug streaming.
8. More detailed information 8.1 Main button functionality The Main button has multiple functionalities: 1. Phone: It accepts and ends a phone call. 2. Stream: It pauses and resumes the streaming from an audio device. 3. Remote Control: Used to change the hearing programs (ComPilot II must be configured as a remote control by your hearing care professional).
8. More detailed information 8.2 Locking the buttons To prevent the buttons being accidentally pressed: and 쐍 Briefly press the Connect button simultaneously Home to lock or unlock the buttons. 쐍 The Power indicator will triple flash indicating that the buttons are locked. Accepting an incoming call is still possible.
8.3 Managing multiple inputs When an audio source is connected via ComPilot II, your hearing aids will automatically switch to special streaming programs. It is possible to have multiple audio sources connected and in operation with ComPilot II: 쐍 Two Bluetooth devices 쐍 One 3.5 mm audio plug 쐍 One Europlug A phone call always has priority. You will hear the ringing indication even when listening to other audio sources. If you reject or terminate the call, audio streaming will resume.
8. More detailed information Selecting the sources 1. One audio source: Each press of the Main button will pause or resume the audio source. 2. Multiple audio sources: After each press of the Main button, ComPilot II selects the next connected source in a fixed sequence. 쐍 If a source is not connected, the ComPilot II will proceed to the next source. 쐍 Every connected audio source has a fixed place in the sequence, as shown in the picture.
8. More detailed information 8.
Power indicator shows the following: power Charged and full battery Solid green Switching ON Green 2 seconds Switching OFF Blink red then solid for 2 seconds Battery above 20% Slow blink green <20% battery left.
8. More detailed information 8.5 Deleting the pairing of Bluetooth devices If you encounter issues with one of the paired devices, you may consider deleting the pairing to the ComPilot II. Deleting the pairing of Bluetooth devices removes the ability to connect to any previously paired Bluetooth device. 1. Turn on your ComPilot II. and volume 2. Press and hold the Connect buttons for 10 seconds until the blue rapid blinking audio indicator stops. 3.
8.6 Caller identification The ComPilot II is able to tell you the name of the caller. ComPilot II will try to access information about the caller from your phone book. It will be spoken through your hearing aids as follows: 쐍 The stored name in your phones phonebook 쐍 The number if the name is not known To make sure the pronunciation is correct your hearing care professional can configure the language settings of your ComPilot II.
8. More detailed information 8.7 VoiceAlerts (spoken messages) Informs you about the different operation modes and status of the ComPilot II using spoken messages. Your hearing care professional can configure the language setting as well as the speech levels available: 쐍 Warnings only: Spoken information about a low ComPilot II battery and during the Bluetooth pairing process.
8.8 Phonak RemoteControl App The Phonak RemoteControl App is a Smartphone application, which offers additional control of your hearing aid functionality. Most important features are visualized on your Smartphone screen and give you the freedom to configure your hearing system partially.
9. Troubleshooting For any problems not listed in this user guide, please contact your hearing care professional. Most probable cause Remedy During Bluetooth pairing my other device is prompting for a code, what do I have to enter? 쐍 Enter 0000 (four zeros) when 쐍 The pairing code is required prompted for a code.. for the initial coupling of ComPilot II with your Bluetooth device (“pairing”). I hear intermittency during an audio transfer via ComPilot II.
Most probable cause Remedy The volume of the music is too loud or too quiet. The volume of phone conversations is not comfortable (too low or too high). 쐍 Different audio sources have different outputs. 쐍 To change the volume of the phone, or any other sound source to ComPilot II, use the volume control of that external device. I have difficulties understanding the phone conversation in a noisy environment. 쐍 Your hearing aid microphones are set too high during the call.
9. Troubleshooting Most probable cause Remedy ComPilot II is no longer recognized by the phone or other Bluetooth device to which it was previously paired. 쐍 2 minutes after not finding a device, ComPilot II will stop seeking devices to save power. 쐍 The devices are too far away from each other. 쐍 ComPilot II can be paired to a maximum of 8 different Bluetooth devices. If the internal memory is full, new pairings may overwrite previous pairings. 쐍 Pairing was deleted. 쐍 Switch ComPilot II off.
Most probable cause Remedy Every time I switch on my phone, the music player starts. 쐍 For some phones this is normal behavior and not initiated by ComPilot II. 쐍 Some phones can be configured not to start the music player automatically. 쐍 Stop the music player via phone menu after the phone is connected. Every time I get in my car the ComPilot II connection to my phone behaves unexpectedly. 쐍 The car Bluetooth system connects to your phone. 쐍 Consider disconnecting the car system from your phone.
9. Troubleshooting Most probable cause Remedy 쐍 ComPilot II is not paired to the phone. 쐍 The distance is too great between ComPilot II and the phone. 2. Restart ComPilot II by switching it off and then on. The ComPilot II Bluetooth functionality will be automatically reactivated. 3. Activate ComPilot II by selecting it in the phone’s “Active device” menu. 4. Reduce the distance between ComPilot II and the phone. 쐍 Follow the pairing process in this guide. 쐍 Wear ComPilot II around your neck.
Most probable cause Remedy My phone rings but the name of the caller is not heard acoustically. 쐍 The Caller identification feature is not available or not enabled on your phone. 쐍 Two phones are connected to your ComPilot II. 쐍 Caller identification may be switched off. 쐍 Please refer to the phone’s user guide to check the availability of this feature. 쐍 If two phones are connected Caller identification is only available on the phone that was last paired to ComPilot II.
9. Troubleshooting Most probable cause Remedy 쐍 The surrounding noise may be too loud. 쐍 Although ComPilot II features noise reduction technologies, very noisy environments should be avoided. 쐍 Suggest to your callers that they increase the phone volume. ComPilot II is unresponsive or there are no light indicators when switching On. 쐍 ComPilot II may be completely discharged. 쐍 It may indicate a software problem. 쐍 Charge your ComPilot II for at least 1 hour. 쐍 Unplug any connectors from ComPilot II.
Most probable cause Remedy I have interruptions while my audio streaming is active. 쐍 The neckloop antenna is broken. 쐍 ComPilot II is too far away from the hearing aids while streaming. 쐍 Hearing aids are not worn correctly. 쐍 Bluetooth signal is out of range. 쐍 Bluetooth transmitter is affected by an obstacle (e.g. cellular phone). 쐍 Replace the neckloop. 쐍 Wear the ComPilot II with the neckloop around your neck or check if neckloop cable is plugged in the ComPilot II correctly.
9. Troubleshooting Most probable cause Remedy I cannot hear the call in my hearing aids when using my cordless phone with ComPilot II. 쐍 Some older phones cannot automatically stream audio to ComPilot II. 54 쐍 The connection must be initiated manually. 쐍 Type the number on your phone. 쐍 Then briefly press the connect button and wait 5 seconds.
10. Service and Warranty 10.1 Local warranty Please ask the hearing care professional, where you purchased your device, about the terms of the local warranty. 10.2 International warranty Phonak offers a one year limited international warranty, valid as of the date of purchase. This limited warranty covers manufacturing and material defects. The warranty only comes into force if proof of purchase is shown.
10. Service and Warranty 10.3 Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals, immersion in water or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.
11. Compliance information Declaration of conformity Hereby Phonak AG declares that this Phonak product is in compliance with the essential requirements of the Medical Devices Directive 93/42/EEC as well as the Radio and Telecommunications Terminal Equipment Directive 1999/5/EC. The full text of the Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on http://www.phonak.com (worldwide locations).
11. Compliance information Notice 2: Changes or modifications made to this device not expressly approved by Phonak may void the FCC authorization to operate this device. Notice 3: This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of Industry Canada. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
쐍 Connect the device into an outlet on a circuit different from that to which the receiver is connected. 쐍 Consult the dealer or an experienced radio / TV technician for help. Notice 4: Japanese Radio Law and Japanese Telecommunications Business Law Compliance. This device is granted pursuant to the Japanese Radio Law (電波法) and the Japanese Telecommunications Business Law (電気通信事業法). This device should not be modified (otherwise the granted designation number will become invalid).
12. Information and explanation of symbols With the CE symbol, Phonak AG confirms that this Phonak product meets the requirements of the Medical Devices Directive 93/42/EEC as well as the R&TTE Directive 1999/5/EC on radio and telecommunications equipment. CE mark applied 2014. This symbol indicates that the products described in these user instructions adhere to the requirements for an application part of Type B of EN 60601-1. The surface of the device is specified as an applied part of Type B.
This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides. Important information for handling and product safety. EMC and radio communications compliance label Australia. Operating conditions The device is designed such that it functions without problems or restrictions if used as intended, unless otherwise noted in these user guide. Temperature transport and storage: 0°–50° Celsius.
12. Information and explanation of symbols Keep dry Humidity transportation: up to 90% (non condensing). Humidity storage: 0% to 70%, if not in use. Humidity operation: <95% (non condensing) Humidity operation: <95% (non condensing) Atmospheric pressure: 200 hPA to 1500 hPA.
The symbol with the crossed-out garbage bin is to make you aware that this device may not be thrown away as normal household waste. Please dispose of old or unused device, at waste disposal sites intended for electronic waste, or give your device to your hearing care professional for disposal. Proper disposal protects the environment and health. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Phonak is under license.
029-0311-02/2014-03/A+W © Phonak AG All rights reserved Manufacturer: Phonak AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland EU Representative: Phonak GmbH Max-Eyth-Strasse 20 DE-70736 Fellbach-Oeffingen Germany www.phonak.
