An audio source is considered as “connected” to the ComPilot if: 쐍 The audio plug is inserted (with or without audio signal). 쐍 An FM receiver is inserted and receives a FM signal. 쐍 A Bluetooth music source is streaming music or paused. 쐍 A Bluetooth phone is paired and within reach. A phone call always has priority. You will hear the ringing indication even when listening to other audio sources via cable, Bluetooth or FM. If you reject or terminate the call, audio streaming will resume.
8. More detailed information Selecting one of multiple sources using the ComPilot With only one audio source (e.g., from a Bluetooth transmitter), each press of the Main ( ) button will pause or resume the audio source. Multiple sound sources can be accessed sequentially by pressing the Main ( ) button. After each press, the ComPilot selects the next connected source in a fixed sequence. Previously-active hearing program FM Europlug Bluetooth music 1 3.
Keep on briefly pressing the Main ( ) button until you reach your preferred audio source. ComPilot will announce each active audio source as you go through the sequence (VoiceAlerts). Pause streaming To temporarily interrupt streaming, e.g., if someone wants to speak to you, briefly press the Main ( ) button on the ComPilot as many times as needed until you hear the beeps announcing the previously-active acoustic hearing aid program.
8. More detailed information Streaming interruptions To avoid streaming interruptions, make sure you wear the ComPilot with the neckloop around your neck and keep the Bluetooth device within the operating range. Situations where streaming may be interrupted: 쐍 If the ComPilot is too far away from the hearing aids while streaming, e.g., if you are not wearing the neckloop or if you have unplugged the neckloop cable. 쐍 If the hearing aids are not worn correctly, e.g., if they are not in an upright position.
8.3 Resetting your ComPilot If, for some reason, the ComPilot becomes unresponsive: 1. Slide the ComPilot power switch to the ON position. ) 2. Press and hold the ( ), ( and ( ) button simultaneously for 2 seconds. 3. Slide the ComPilot power switch to the OFF position. 4. Wait for 5 seconds. The ComPilot is now reset and will resume normal operation when switching ON again. After resetting the Bluetooth pairings, the configuration status and the grouping to the hearing aids are kept.
8. More detailed information 8.4 Summary of indicator lights The indicator lights provide helpful information as follows: power Power indicator Charging Solid Red Charged and full battery Solid green Switching ON Green 2 seconds Switching OFF Red 2 seconds * Battery above 20% Blink green ** <20% battery remaining Short blink red ** * When switching the ComPilot OFF, the Power indicator may blink red first while the ComPilot is properly disconnecting all Bluetooth devices.
After unplugging the neckloop the ComPilot enters power down mode after 2 minutes and the Power indicator goes off. Only the remote control functions can be used while the neckloop is unplugged. Battery state The color of the Power indicator informs you about the ComPilot battery state. The green Power indicator indicates a battery level > 20%. The red Power indicator indicates a battery level < 20%. Less than 1.5 hours streaming remain and the battery should be charged.
. More detailed information Audio indicator The neckloop must be plugged in for any streaming. audio Plug or FM streaming Solid orange Bluetooth phone or music streaming 1 Bluetooth device connected 2 Bluetooth device connected In a phone call Solid blue Solid blue Bluetooth pairing Very fast blue blinking Demo sound playing Solid violet Short blink blue Double-blink blue The Bluetooth pairing indication will be visible even if the neckloop is not plugged in.
During cable or FM streaming, the Audio indicator will remain orange regardless of the Bluetooth connection state. 8.5 Introduction to Bluetooth What is Bluetooth? Bluetooth provides a way for devices like cellular or cordless phones, laptops and personal computers to communicate wirelessly. Your ComPilot supports Bluetooth to allow audio to be wirelessly received from many different audio devices and transmitted to your hearing aids.
8. More detailed information What Bluetooth devices can I use with my ComPilot? First, check whether the device you wish to use is Bluetooth-enabled: Look for the following symbol on the device or in its user guide. Second, the possible applications on a Bluetooth enabled device are defined by “profiles”. The device you wish to use with your ComPilot must support the appropriate Bluetooth profiles.
Bluetooth device compatibility If a problem occurs in the connection between your device and the ComPilot, or if you are unsure about your device’s Bluetooth capabilities, please consult your device’s user guide or ask your dealer. Bluetooth operating range Your ComPilot supports Bluetooth Class 2 operation up to a range of 10 meters (30 ft). When used with the TVLink S basestation for watching TV, the operation range is up to 30 meters (90 ft).
8. More detailed information If your Bluetooth device moves out of range of your ComPilot and has an active audio connection, this connection first starts to be intermittent and will finally be terminated. If the device is then moved back into range of your ComPilot, it may or may not resume streaming to your hearing aids. In this case, switch OFF the ComPilot and switch it ON again after the red Power indicator is turned off.
2. Connecting: Once a device is allowed to communicate with the ComPilot (“paired”) the connection procedure makes sure the devices can exchange audio signals. The paired devices connect every time they are switched ON and are within reach of each other. This is indicated on the ComPilot by the blue blinking Audio indicator. Most Bluetooth devices perform the connection procedure automatically after pairing. On the following pages the pairing and the connecting procedures are described.
8. More detailed information 8.6 Setting up Bluetooth This section describes the pairing and connection procedure for Bluetooth devices. Step-by-step: pairing a Bluetooth-enabled phone It is only necessary to perform the pairing procedure once with each Bluetooth device. The pairing procedure is controlled by your phone. Different phones have different menu structures.
1. Turn ON your ComPilot and the phone. Place them next to each other. 2. Locate the connectivity settings in your phone menu. Look for the Bluetooth feature. 3. On your phone, ensure that the Bluetooth feature is turned on. 4. On your phone choose SEARCH to search for Bluetooth devices or audio enhancements. 5. To initiate the pairing process on your ComPilot, press and hold the ( ) and ( ) buttons simultaneously for 2 seconds until the Audio indicator starts to rapidly blink blue.
8. More detailed information 8. Your phone may then ask you to enter a passcode. If so, enter “0000” (four zeros). Some phones may ask which Bluetooth service you want to enable. Select “Headset” or, if available, “Stereo Headset”. 9. Your ComPilot should now be paired to your phone and the Audio indicator will stop blinking. The pairing process is independent from the neckloop (it can be plugged in or not). It may be necessary to redo the pairing if your phone’s firmware was updated.
1. Ensure that the ComPilot is turned ON and the neckloop is plugged in and worn correctly. 2. Locate the Bluetooth section in your phone menu and select list of “Paired devices”. 3. Locate and highlight your ComPilot and select “Connect”. 4. Confirmation of successful connection is indicated on the ComPilot by the Audio indicator blinking blue. Additionally a headset symbol ( ) may appear on the main screen of your phone.
8. More detailed information Pairing with other external Bluetooth devices If you want to use your ComPilot to listen to music from your stereo system you may use an external Bluetooth transmitter. The ComPilot can also be used with a Bluetooth-enabled landline phone. The pairing procedure for other Bluetooth devices is controlled by the device with which you are attempting to pair. The procedure for pairing may vary for each device.
5. Your ComPilot will remain in the pairing mode for two minutes or until the pairing is completed. 6. If a passcode is required, enter “0000” (four zeros). After pairing, wait until the devices have completed connection. Confirmation of successful connection is indicated on the ComPilot by the Audio indicator shortly blinking blue. A double-blink indicates that two devices are connected to ComPilot.
8. More detailed information Deleting the pairing of Bluetooth devices removes the ability to connect to any previously paired Bluetooth device. You will need to perform the pairing process again if you wish to reconnect. 8.7 Caller identification: spoken caller names The ComPilot is able to tell you the name of the caller. If your phone supports Phone Book Access (PBA) or Phone Book Access Profile (PBAP), the ComPilot will try to access information about the caller every time the phone rings.
To make sure the pronunciation is correct your hearing care professional can configure the language settings of your ComPilot. The phonebook is not downloaded to the ComPilot. This way, ComPilot can also support the use of different phones. Please consult your phone’s user guide or the phone dealer to check whether this feature is supported by your phone. 8.8 VoiceAlerts: spoken ComPilot status VoiceAlerts inform you about the different operation modes and status of the ComPilot using text-to-speech.
8. More detailed information 쐍 Standard: Additional information about switching ComPilot ON or OFF, start or end charging during streaming, input channel confirmation and FM announcements. 쐍 Detailed: Additional information about start or end of charging even if no streaming source is active, external microphone connection, Bluetooth device connect or disconnect and transfer or hold a call. A new ComPilot is always delivered with English speech messages (VoiceAlerts) on speech level “Standard”.
9. Troubleshooting ComPilot A summary of frequently asked questions and their answers: Most probable cause Remedy During Bluetooth pairing my other device is prompting for a code, what do I have to enter? 쐍 The pairing code is required for the initial coupling of ComPilot with your Bluetooth device (“pairing”). 쐍 The ComPilot pairing code is “0000” (four zeros). I hear intermittency during an audio transfer via ComPilot. 쐍 The Bluetooth device is too far away, or worn in a back pocket (body shielding).
9. Troubleshooting ComPilot Most probable cause Remedy I have difficulties understanding the phone conversation in a noisy environment. 쐍 Your hearing aid microphones are set too high during the call. 쐍 Reduce the hearing aid volume by pressing the button. 쐍 If the sound volume over the phone (or music) is too low after this reduction use the phone volume button to increase the volume. The caller can hear me but I cannot hear the caller. 쐍 The call was transferred to your phone.
Most probable cause Remedy 쐍 Pairing was deleted. 쐍 Repeat the pairing between ComPilot and the Bluetooth device which was deleted. I am not streaming but the hearing aids keeps switching between the Bluetooth and the normal hearing aid program. 쐍 Your phone sends sounds to ComPilot due to incoming SMS or mails. 쐍 Phone key tones are switched on. 쐍 Disable the system sounds for reminders, alarms, SMS, etc. via your phone menu. 쐍 Switch off phone key tones via your phone menu.
9. Troubleshooting ComPilot Most probable cause Remedy Every time I get in my car the ComPilot connection to my phone shows unexpected behavior. 쐍 The car Bluetooth system connects to your phone. 쐍 Consider disconnecting the car system from your phone. I accepted the incoming phone call but cannot hear the call in my hearing aids. 쐍 Some phones, when accepting the call through the phone button, don‘t use ComPilot. 쐍 Always accept the call by pressing the ComPilot Main ( ) button.
Most probable cause Remedy 쐍 ComPilot is not paired to the phone. 쐍 The distance is too great between ComPilot and the phone. 쐍 Follow the pairing process in this guide. 쐍 Wear ComPilot around your neck. Keep distance to phone <5m (15ft). The phone is ringing, the Audio indicator is solid blue but there is no ringing signal through the hearing aids. 쐍 ComPilot is out of range of the hearing aids. 쐍 Phone is set to vibrate. 쐍 You are already having a phone call, then a second call cannot be recognized.
9. Troubleshooting ComPilot Most probable cause Remedy During a phone call the other party reports difficulties hearing me. 쐍 ComPilot microphone openings may be covered. 쐍 ComPilot may not be worn correctly. 쐍 ComPilot may rub against clothing. 쐍 The surrounding noise may be too loud. 쐍 Make sure the microphone openings are not covered by part of your body, clothing or dirt and debris. 쐍 Do not turn ComPilot sideways and make sure the neckloop plugs point towards your mouth as you speak.
Most probable cause Remedy The operating time of your ComPilot is reduced substantially. 쐍 The battery typically needs several charging cycles to achieve full performance. Please consult the datasheet for the typical operating time for your ComPilot. 쐍 Charge for at least 3 hours the first time you charge ComPilot. 쐍 Let a new ComPilot discharge completely three times. For any problems not listed in this user guide, please contact your hearing care professional.
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10. Important safety information Please read the information on the following pages before using your Phonak ComPilot. 10.1 Hazard warnings Keep this device out of reach of children under 3 years. Persons using medical devices such as pacemakers are not permitted to use this device. Do not wear ComPilot around the neck whilst it is connected to any programming equipment. Make sure to always remove both plugs of the neckloop and other cables when using the ComPilot as a handheld remote control.
10. Important safety information The ComPilot may only be repaired by an authorized service center. Changes or modifications to the device that were not explicitly approved by Phonak are not permitted. The battery may only be replaced by authorized personnel. Dispose of electrical components in accordance with your local regulations by Phonak AG. Do not use your ComPilot in areas where electronic equipment is prohibited.
When operating machinery, ensure that your remote assistant lanyard does not get caught in the machine. The mini-USB port is to be used for the described purpose only. Caution: electric shock. Do not insert plug alone into electrical outlets. 10.2 Information on product safety Protect the ComPilot from excessive moisture (bathing, swimming), heat (radiator, car dashboard), and direct skin contact when sweating (workout, fitness, sport).
10. Important safety information Protect the ComPilot from excessive shock and vibration. Do not use excessive force when connecting your ComPilot to the different cables. Protect all openings (microphones, antenna, audio, FM and charger) from dirt and debris. Never use a microwave or other heating devices to dry the ComPilot. Clean the ComPilot using a damp cloth. Never use household cleaning products (washing powder, soap, etc.) or alcohol to clean the ComPilot.
strong electromagnetic fields, it may be necessary to be at least 60 cm (24”) away from the interfering device to ensure proper operation. Do not disconnect the neckloop while the ComPilot is transmitting signals to your hearing aids. For safety reasons, recharge the ComPilot only with chargers supplied by Phonak or by USB-certified chargers >500 mA. Do not connect an USB or audio cable exceeding 3 meters (9ft) in length to the ComPilot. When the ComPilot is not in use, turn it OFF and store it safely.
10. Important safety information 10.3 Other important information High-powered electronic equipment, larger electronic installations and metallic structures may impair and significantly reduce the operating range. If the hearing aids do not respond to the ComPilot because of an unusual field disturbance, move away from the disturbing field. Your hearing aids and ComPilot may be given a unique communication code during the fitting. This ensures that the device will not affect hearing aids worn by others.
11. Service and warranty 11.1 Local warranty Please ask the hearing care professional, where you purchased your ComPilot, about the terms of the local warranty. 11.2 International warranty Phonak offers a one year limited international warranty, valid as of the date of purchase. This limited warranty covers manufacturing and material defects. The warranty is valid only if proof of purchase is shown. 11.
12. Compliance information Declaration of Conformity Hereby Phonak AG declares that this Phonak product is in compliance with the essential requirements of the Medical Devices Directive 93/42/EEC as well as the Radio and Telecommunications Terminal Equipment Directive 1999/5/EC. The full text of the Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on http://www.phonak.com (worldwide locations).
Notice 3: This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of Industry Canada. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This device generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
12. Compliance information More details can be found in the data sheet which can be downloaded from http://www.phonak.
13. Information and explanation of symbols XXXX With the CE symbol, Phonak AG confirms that this Phonak product meets the requirements of the Medical Devices Directive 93/42/EEC as well as the R&TTE Directive 1999/5/EC on radio and telecommunications equipment. This symbol indicates that the products described in these user instructions adhere to the requirements for an application part of Type BF of EN 60601-1. The surface of the device is specified as applied part of Type B.
13. Information and explanation of symbols This symbol indicates that it is important for the user to read and take into account the relevant information in this user guide. This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides. Important information for handling and product safety. Australian EMC and Radiocommunications compliance label.
Transport and storage conditions During transport or storage, the temperature should not exceed the limit values of –20°/60° Celsius and relative humidity of 90% for a long period of time. The air pressure between 500 and 1100 hPa is appropriate. The symbol with the crossed-out garbage bin is to make you aware that this device may not be thrown away as normal household waste.
13. Information and explanation of symbols The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Phonak is under license. Other trademarks and trade names are those of their respective owners.
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