Phonak Sky M TM User Guide Phonak Sky M-M Phonak Sky M-M Trial
This user guide is valid for: Wireless models Phonak Sky M90-M Phonak Sky M70-M Phonak Sky M50-M Phonak Sky M30-M Phonak Sky M-M Trial CE mark applied 2019 2019 2019 2019 2019
Your hearing aid details If no box is checked and you do not know the model of your hearing aid, please ask your hearing care professional. Your hearing aids operate between 2.4 GHz– 2.48 GHz frequency range. When flying please check if flight operator requires devices to be switched into flight mode, see chapter 13.
Your hearing aids have been developed by Phonak – the world leader in hearing solutions based in Zurich, Switzerland. These premium products are the result of decades of research and expertise and are designed to keep you connected to the beauty of sound! We thank you for making such a great choice and wish you many years of listening pleasure. Please read the user guide carefully to make sure that you understand and get the best out of your hearing aids.
Contents Your hearing aid 1. Quick guide 2. Parts of the hearing aid Using the hearing aid 3. Left & right hearing aid markings 4. On/Off 5. Batteries 6. Putting on the hearing aid 7. Removing the hearing aid 8. Multi-function button with indicator light 9. Roger™ for conversation in noise and over distance 10. Connectivity overview 11. Initial pairing 12. Phone calls 13. Flight mode Further information 14. Care and maintenance 15. Exchanging the earpiece 16. Service and warranty 17.
1. Quick guide Left & right hearing aid markings Blue marking for left hearing aid. Red marking for right hearing aid. Changing batteries 1. Remove the sticker from the new battery and wait two minutes. 6 2. Open the battery door. For secured battery doors refer to chapter 5.2. 3. Place battery in the battery door with the “+” symbol facing upwards.
On/Off On Off For secured battery doors instructions refer to chapter 5.2. Multi-function button with indicator light The button has several functions. It functions as a volume control and/or a program change depending on the hearing aid programming. This is indicated in your individual instructions. If paired with a Bluetooth® enabled phone, a short press will accept and a long press will reject an incoming call. For indicator light refer to chapter 8.
2. Parts of the hearing aid The following pictures show the possible earpieces and hearing aid model described in this user guide.
Sky M-M / Sky M-M Trial Multi-function button with indicator light Tube Battery door Earpiece: Dome (detachable) Anchor 9
3. Left & right hearing aid markings There is a red or blue marking to tell you if it is a left or a right hearing aid. Blue marking for left hearing aid. Red marking for right hearing aid.
4. On/Off The battery door is also the on/off switch. To open secured battery doors refer to chapter 5.2. 1. Closed battery door = hearing aid is on 2. Open battery door = hearing aid is off When you switch on the hearing aid you may hear a start-up melody.
5. Batteries 5.1 Insert battery (standard battery doors) 1. 2. 3. Remove the sticker from the new battery and wait two minutes. Open the battery door. Place battery in the battery door with the “+” symbol facing upwards. If the battery door is secured for smaller children continue to read the important information below, and refer to specific instructions in chapter 5.2 for inserting the battery.
Low power: You will hear two beeps when the battery is low. You will have approximately 30 minutes to change the battery (this can vary, depending on the hearing aid settings and battery). We recommend that you always have a new battery on hand. Replacement battery This hearing aid requires a size 312 zinc-air battery.
5.2 Insert battery with a secured battery door This hearing aid can be fitted with a secured battery door if needed for safety reasons (children below 36 months). Opening the battery door 1. Place the tip of the tool in the small hole at the bottom of the hearing aid. 14 2. Use the tool as a leverage to open the battery door with force in the direction of the green arrow.
Inserting the battery 1. Remove the sticker from the new battery and wait for 2 minutes. 2. Place battery in the battery door with the “+” symbol facing upwards.
Closing the battery door The battery is only secured when the battery door is closed correctly. Always check after closing, that the battery door cannot be opened by hand.
6. Putting on the hearing aid 6.1 Putting on the hearing aid with classic earmold 1. Take the earmold up to your ear and place the ear canal part into your ear canal. 2. Place the hearing aid behind your ear. 3. Insert the upper part of the earmold into the upper part of the bowl of your ear.
6.2 Putting on the hearing aid with dome, SlimTip or universal eartip 1. Place the hearing aid behind your ear. 2. Insert the earpiece into your ear canal. 3. If there is an anchor attached to the earpiece, tuck it into the bowl of your ear to secure your hearing aid.
7. Removing the hearing aid 7.1 Removing the hearing aid with classic earmold 1. Lift the hearing aid above the upper part of your ear. 2. Grasp the earmold with your fingers and gently remove it. Please try to avoid gripping the tube to remove the hearing aid.
7.2 Removing the hearing aid with dome, SlimTip or universal eartip 1. Pull on the bend of the tube and remove the hearing aid from behind the ear.
8. Multi-function button with indicator light The multi-function button has several functions. It functions as a volume control and/or a program change depending on the hearing aid programming. This is indicated in your individual “Hearing aid instructions”. Please ask your hearing care professional for a printout.
Parents and caregivers of infants and young children can easily be informed about the hearing aid status with an indicator light. The green indicator light is integrated in the multi-function button and shows the status of the hearing aid as long as it is powered on. Your hearing care professional can activate/deactivate the indicator light in different ways. The complete list of hearing aid indicator light patterns are shown below.
Status hearing aid Indicator light pattern (green) c Hearing aid is powered on Repeating single blink c Hearing aid is powered on and Roger is accessible Repeating double blink c Low battery * Repeating continuous blink c Volume level change (either initiated by a remote control or by the multi-function button) Single blink per volume change c Program change (either initiated by a remote control or by the multifunction button) Single blink per program change * Low battery alert is initiated
9. Roger™ for conversation in noise and over distance In situations where the noise level is high or the distance to the speaker/talker is more than 1.5 m (5 feet) a Roger microphone may be beneficial. Roger systems help communication in noise and over distance by wirelessly sending the speaker’s voice directly to your hearing aids. A Roger system includes both a microphone and receiver. Some Roger microphones also support input from audio sources via Bluetooth® or cable.
Hearing aid with Roger receiver Roger wireless microphone Speaker Listener The Roger microphone transmits the speaker’s voice directly into your ears. Find more information on www.phonak.com/Roger or ask your hearing care professional for a Roger demo.
10. Connectivity overview The illustration below shows the connectivity options available for your hearing aid. Cell phone TV Connector connected to TV* Roger** * The TV Connector can be connected to any audio source such as a TV, PC or hi-fi system. ** Roger wireless microphones can be connected to your hearing aids as well.
11. Initial pairing 11.1 Initial pairing to Bluetooth® enabled device It is only necessary to perform the pairing procedure once with each device featuring Bluetooth wireless technology. After the initial pairing, your hearing aids will connect automatically to the device. This can take up to 2 minutes. 1. On your device (e.g. a phone), ensure that Bluetooth wireless technology is enabled and search for Bluetooth enabled devices in the connectivity setting menu. 2. Switch on both hearing aids.
3. Select the hearing aid in the list of Bluetooth enabled devices. This will pair both hearing aids simultaneously. A beep confirms successful pairing. For more information about pairing instructions for Bluetooth wireless technology, specific to some of the most popular phone manufacturers, go to: https://marvel-support.phonak.com 11.2 Connecting to the device After your hearing aids have been paired to your device, they will automatically connect again when switched on.
12. Phone calls Your hearing aids connect directly with Bluetooth® enabled phones. When paired and connected to your phone, you will hear the caller’s voice directly in your hearing aids. Your hearing aids pick up your voice through their own microphones. Your voice Caller’s voice Bluetooth® is a registered trademark owned by the Bluetooth SIG, Inc.
12.1 Making a call Enter the phone number and press the dial button. You will hear the ring tone through your hearing aids. Your hearing aids pick up your voice through their own microphones. 12.2 Accepting a call When receiving a call, a calling notification will be heard in the hearing aids. The call can be accepted by a short press on the upper or lower part of the multi-function button on the hearing aid (less than 2 seconds) or directly on your phone.
12.3 Ending a call A call can be ended by a long press on the upper or lower part of the multi-function button on the hearing aid (more than 2 seconds) or directly on your phone.
12.4 Rejecting a call An incoming call can be rejected by a long press on the upper or lower part of the multi-function button on the hearing aid (more than 2 seconds) or directly on your phone.
13. Flight mode Your hearing aids operate between 2.4 GHz–2.48 GHz frequency range. When flying some operators require all devices to be switched into flight mode. Entering flight mode will not disable normal hearing aid functionality, only the wireless connectivity functions. 13.1 Enter flight mode To disable the wireless function and enter flight mode in each hearing aid: 1. Open battery door. 2.
13.2 Exit flight mode To enable the wireless function and exit flight mode in each hearing aid: 1. Open battery door. 2. Close the battery door again.
14. Care and maintenance Diligent and routine care of your hearing aid contributes to outstanding performance and a long service life. To ensure a long service life, Sonova AG provides a minimum of a five year service period after phase out of the respective hearing aid. Please use the following specifications as a guideline. For further information regarding product safety, see chapter 20.2.
Your hearing aids are resistant to water, sweat and dust under the following conditions: • The battery door is fully closed. Ensure that no foreign object such as hair is caught in the battery door when it is closed. • After exposure to water, sweat or dust, the hearing aid is cleaned and dried. • The hearing aid is used and maintained as described in this user guide. Use of your hearing aid around water can restrict air flow to the batteries causing it to stop working.
Daily Inspect the earpiece and tube for earwax and moisture deposits. Clean the surfaces with a lint-free cloth or use the small brush provided in the hearing aid hard case. Never use cleaning agents such as household detergents, soap, etc. for cleaning your hearing aid. It is not recommended to rinse these parts with water, risk for lodging in the tube. If you need to clean your hearing aid intensively, ask your hearing care professional for advice.
15. Exchanging the earpiece If your hearing aid is fitted with a SlimTube, you may need to exchange or clean the earpiece. Please check the earpiece regularly and exchange or clean it if it looks dirty or if the hearing aid volume or sound quality is reduced. If a dome is used, it should be exchanged every 3 months.
15.1 Removing the earpiece from the SlimTube 1. Remove the earpiece from the SlimTube by holding the SlimTube in one hand and the earpiece in the other. 2. Gently pull on the earpiece to remove. 3. Clean the SlimTube with a lint-free cloth.
15.2 Attaching the earpiece to the SlimTube 1. Hold the SlimTube in one hand and the earpiece in the other. 2. Slide the earpiece over the sound outlet. 3. The SlimTube and the earpiece should fit perfectly together.
16. Service and warranty Local warranty Please ask the hearing care professional, where you purchased your hearing aid, about the terms of the local warranty. International warranty Sonova AG offers a one year limited international warranty, valid starting from the date of purchase. This limited warranty covers manufacturing and material defects in the hearing aid itself, but not accessories such as batteries, tubes, earmolds and external receivers.
Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.
17. Compliance information Europe: Declaration of Conformity Hereby Sonova AG declares that this product meets the requirements of the Medical Devices Directive 93/42/EEC as well as the Radio Equipment Directive 2014/53/EU. The full text of the EU Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on www.phonak.com (Phonak worldwide locations).
The wireless models listed on page 2 are certified under: Phonak Sky M-M (M90/M70/M50/M30) Phonak Sky M-M Trial USA Canada FCC ID: KWC-BST IC: 2262A-BST 45
Notice 1: This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions: 1) this device may not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation. Notice 2: Changes or modifications made to this device not expressly approved by Sonova AG may void the FCC authorization to operate this device.
no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the device and receiver.
Radio information of your wireless hearing aid Antenna type Operation frequency Modulation Radiated power Bluetooth® Range Bluetooth Profiles supported Resonant loop antenna 2.4 GHz – 2.48 GHz GFSK, Pi/4 DPSK, GMSK < 2.5mW ~1m 4.
Immunity standards EN 60601-1-2:2015 IEC 60601-1-2:2014 EN 61000-4-2:2009 IEC 61000-4-2:2008 EN 61000-4-3:2006+A1+A2 IEC 61000-4-3:2006+A1+A2 EN 61000-4-4:2012 IEC 61000-4-4:2012 EN 61000-4-5:2014 IEC 61000-4-5:2014 EN 61000-4-6:2014 IEC 61000-4-6:2013 EN 61000-4-8:2010 IEC 61000-4-8:2009 EN 61000-4-11:2004 IEC 61000-4-11:2004 IEC 60601-1 (§ 4.10.
18. Information and description of symbols With the CE symbol, Sonova AG confirms that this product – including accessories – meets the requirements of the Medical Devices Directive 93/42/EEC as well as the Radio Equipment Directive 2014/53/EU. The numbers after the CE symbol correspond to the code of certified institutions that were consulted under the above-mentioned directives.
This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides. This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides. Important information for handling and product safety. During transportation keep dry. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.
Operating conditions The product is designed such that it functions without problems or restrictions if used as intended, unless otherwise noted in this user guide. The hearing aids are classified IP68 (depth of 1 meter for 60 minutes) and designed to be used in all daily life situations. Therefore you do not have to worry about exposing the hearing aids to rain shower or sweat.
Temperature during transportation and storage: –20° to +60° Celsius (–4° to +140° Fahrenheit). Humidity during transportation: Up to 90% (non condensing). Humidity during storage: 0% to 70%, if not in use. See instruction in chapter 20.2 regarding drying the hearing aid after use. Atmospheric pressure: 200 hPA to 1500 hPa The symbol with the crossed-out garbage bin is to make you aware that this hearing aid may not be thrown away as normal household waste.
19.
What to do Change battery (chapter 5) Clean earpiece Insert battery correctly (chapter 5) Switch hearing aid on by completely closing battery door (chapter 4) Insert hearing aid correctly (chapter 6) Contact your hearing care professional Decrease volume if volume control available (chapter 8) Change battery (chapter 5) Clean earpiece Turn volume up if volume control available (chapter 8) Contact you hearing care professional Change battery within the next 30 minutes (chapter 5) Wipe battery and hearing aid
20. Important safety information Please read the information on the following pages before using your hearing aid. A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. Infrequent use of a hearing aid does not permit a user to attain full benefit from it. The use of a hearing aid is only part of hearing habilitation and may need to be supplemented by auditory training and instruction in lipreading.
20.1 Hazard warnings Your hearing aids operate between 2.4 GHz–2.48 GHz frequency range. When flying please check if flight operator requires devices to be switched into flight mode, see chapter 13. The intended use of hearing aids is to amplify and transmit sound to the ears and hereby compensate for impaired hearing. The hearing aids (specially programmed for each hearing loss) must only be used by the intended person. They should not be used by any other person as they could damage hearing.
Hearing aid batteries are toxic if they are swallowed! Keep out of the reach of children, individuals with cognitive impairment, and pets. If batteries are swallowed, consult your physician immediately! Tamperproof (secured) solutions for the battery door and ear hook must be attached for children younger than 36 months to prevent accidental swallowing of the battery or small parts of the device.
If you feel pain in or behind your ear, if it is inflamed or if skin irritation and accelerated accumulations of earwax occur, please check with your hearing care professional or physician. In very rare cases, the dome can remain in your ear canal when removing the hearing tube from the ear. In the unlikely case that the dome does get stuck in your ear canal, it is strongly recommended to see a physician for safe removal.
The following is only applicable for persons with active implantable medical devices (i.e. pacemakers, defibrillators, etc.): Keep the wireless hearing aid at least 15 cm (6 inches) away from the active implant. If you experience any interference, do not use the wireless hearing aids and contact the manufacturer of the active implant. Please, note that interference can also be caused by power lines, electrostatic discharge, airport metal detectors etc. Keep magnets (i.e.
Portable RF communications equipment (including peripherals such as antenna cables and external antennas) should be used no closer than 30 cm (12 inches) to any part of the hearing aids, including cables specified by the manufacturer. Otherwise, degradation of the performance of this equipment could result. Hearing aids should not be fitted with domes when used by clients with perforated eardrums, inflamed ear canals or otherwise exposed middle ear cavities.
After mechanical stress or shock to the customized earpiece, please ensure that it is intact before placing it in the ear. Use of this equipment adjacent to or stacked with other equipment should be avoided because it could result in improper operation. If such use is necessary, this equipment and the other equipment should be observed to verify that they are operating normally.
20.2 Information on product safety These hearing aids are water resistant and not waterproof. They are designed to withstand normal activities and occasional accidental exposure to extreme conditions. Never immerse your hearing aid in water! These hearing aids are not specifically designed for extended periods of water submersion on a continual basis, that is worn in activities such as swimming or bathing.
The dome should be changed every three months or when it becomes stiff or brittle. This is to prevent the dome from detaching from the tube spout during insertion into or removal from the ear. When you are not using your hearing aid, leave the battery door open so that any moisture can evaporate. Make sure that you always completely dry your hearing aid after use. Store the hearing aid in a safe, dry and clean place. Do not drop your hearing aid! Dropping onto a hard surface can damage your hearing aid.
Remove the battery if you are not using your hearing aid for a long period of time. Special medical or dental examination including radiation described below, may adversely affect the correct functioning of your hearing aids. Remove and keep them outside the examination room/area before undergoing: Medical or dental examination with X-ray (also CT scan). Medical examinations with MRI/NMRI scans, generating magnetic fields. Hearing aids don’t need to be removed when passing security gates (airports etc.).
Notes
029-0792-02/V1.00/2019-03/cu © 2019 Sonova AG All rights reserved 292985 613389 Manufacturer: Sonova AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland www.phonak.
