Phonak Sky M User Guide Phonak Sky M-PR Phonak Sky M-PR Trial
This user guide is valid for: Wireless hearing aids Phonak Sky M90-PR Phonak Sky M70-PR Phonak Sky M50-PR Phonak Sky M30-PR Phonak Sky M-PR Trial 2019 2019 2019 2019 2019 Non-wireless charging accessory Phonak Charger BTE RIC 2 2019
Your hearing aid & charger details If no box is checked and you do not know the model of your hearing aid or charging accessory, please ask your hearing care professional. The hearing aids described in this user guide contain a built-in and non-removable rechargeable lithiumion battery. Please also read safety information regarding handling rechargeable hearing aids (chapter 23).
Your hearing aids and charger have been developed by Phonak – the world leader in hearing solutions based in Zurich, Switzerland. These premium products are the result of decades of research and expertise and are designed to keep you connected to the beauty of sound! We thank you for making such a great choice and wish you many years of listening pleasure. Please read the user guide carefully to make sure that you understand and get the best out of your hearing aids.
Contents Your hearing aid and charger 1. Quick guide 2. Parts of the hearing aid & charger Using the charger 3. Preparing the charger 4. Charging the hearing aids Using the hearing aid 5. Left & right hearing aid markings 6. Putting on the hearing aid 7. Removing the hearing aid 8. Multi-function button with indicator light 9. On/Off 10. Roger™ for conversation in noise and over distance 1 1. Connectivity overview 1 2. Initial pairing 13. Phone calls 14. Flight mode 15.
16. 17. 18. 19. 20. 21. 22. 23.
1. Quick guide Charging your hearing aid Before using your hearing aid for the first time, it is recommended to charge it for 3 hours. After placing your hearing aid in the charger, the indicator light will show the charging state of the battery until the hearing aid is fully charged. When fully charged the indicator light will be constantly on, i.e. solid green light. Left & right hearing aid markings Blue marking for left hearing aid. Red marking for right hearing aid.
Multi-function button with indicator light The button has several functions. It functions as an on/off switch, a volume control and/or a program change depending on the hearing aid programming. This is indicated in your individual instructions. If paired with a Bluetooth® enabled phone, a short press will accept and a long press will reject an incoming call. On/Off Firmly press the lower part of the button for 3 seconds until the indicator light blinks.
2. Parts of the hearing aid & charger The following pictures show the hearing aid model and charger accessory described in this user guide. You can identify your personal models by: • checking “Your hearing aid & charger details” on page 3. • comparing your hearing aid and charger with the following models.
Charger Hearing aid charging slots with left/right indicators USB port to external power supply Indicator light for power 11
3. Preparing the charger Connecting the power supply c a d b a) Plug the larger end of the charging cable into the power supply. b) Plug the smaller end into the USB port on the charger. c) Plug the power supply into a power outlet. d) The indicator light is green when the charger is connected to the power supply.
4. Charging the hearing aids Low power: You will hear two beeps when the battery is low. You will have approximately 60 minutes before you have to charge the hearing aids (this can vary, depending on the hearing aid settings). The hearing aid contains a built-in and nonremovable rechargeable lithium-ion battery. Before using your hearing aid for the first time, it is recommended to charge it for 3 hours. The hearing aid must be dry before charging, see chapter 17.
4.1 Using the charger Please refer to chapter 3 for how to set up the charger. 1. Insert the hearing aid into the charging slots. Make sure the left and right hearing aid markings match the left (blue), right (red) indicators next to the charging slots. The hearing aids will automatically be muted when inserted into the charger. 2. The indicator light will show the charging state of the battery until the hearing aid is fully charged. When fully charged the indicator light will be solid green.
The charging process will automatically stop when the batteries are fully charged, so the hearing aid can be safely left in the charger. It can take up to 3 hours to charge the hearing aid. The charger can be closed while charging. Charging times Indicator light Charging state Approx.
3. Remove the hearing aid from the charger by 1. pulling the hearing aid gently toward yourself and 2. lifting it out of the charger. 2 1 Do not hold the tube to remove the hearing aid from the charger as this can damage the tube. When the charger is connected to the power supply, the hearing aid switches on automatically when removed from the charger. The indicator light starts blinking. The solid green light indicates the hearing aid is ready.
5. Left & right hearing aid markings There is a red or blue marking on the back of the hearing aid and on the speaker. This will tell you if it is a left or a right hearing aid. Blue marking for left hearing aid. Red marking for right hearing aid.
6. Putting on the hearing aid 6.1 Putting on the hearing aid with classic earmold 1. Take the earmold up to your ear and place the ear canal part into your ear canal. 2. Place the hearing aid behind your ear. 3. Insert the upper part of the earmold into the upper part of the bowl of your ear.
6.2 Putting on the hearing aid with dome, SlimTip or universal eartip 1. Place the hearing aid behind your ear. 2. Insert the earpiece into your ear canal. 3. If there is an anchor attached to the earpiece, tuck it into the bowl of your ear to secure your hearing aid.
7. Removing the hearing aid 7.1 Removing the hearing aid with classic earmold 1. Lift the hearing aid above the upper part of your ear. 2. Grasp the earmold with your fingers and gently remove it. Please try to avoid gripping the tube to remove the hearing aid.
7.2 Removing the hearing aid with dome, SlimTip or universal eartip 1. Pull on the bend of the tube and remove the hearing aid from behind the ear.
8. Multi-function button with indicator light The multi-function button has several functions. It functions as an on/off switch, a volume control and/or a program change depending on the hearing aid programming. This is indicated in your individual “Hearing aid instructions”. Please ask your hearing care professional for a printout.
Your hearing care professional can activate/deactivate the indicator light in different ways. The complete list of the hearing aid status alerts is shown below. Please ask your hearing care professional to mark what has been activated accordingly.
Status hearing aid Indicator light pattern c Hearing aid is powered on Repeating single blink c Hearing aid is powered on and Roger is accessible Repeating double blink c Low battery * Repeating continuous blink c Volume level change (either initiated by a remote control or by the multi-function button) Single blink per volume change c Program change (either initiated by a remote control or by the multi-function button) Single blink per program change * Low battery alert is initiated approx.
9. On/Off Switch on hearing aid The hearing aid is configured to switch on automatically when removed from the charger connected to the power supply. If this function is not configured or if the charger is not connected to the power supply, firmly press and hold the lower part of the button for 3 seconds until the indicator light blinks green. Wait until the solid green light indicates the hearing aid is ready.
10. Roger™ for conversation in noise and over distance In situations where the noise level is high or the distance to the speaker/talker is more than 1.5 m (5 feet) a Roger microphone may be beneficial. Roger systems help communication in noise and over distance by wirelessly sending the speaker’s voice directly to your hearing aids. A Roger system includes both a microphone and receiver. Some Roger microphones also support input from audio sources via Bluetooth® or cable.
Hearing aid with Roger receiver Roger wireless microphone Speaker Listener The Roger microphone transmits the speaker’s voice directly into your ears. Find more information on www.phonak.com/Roger or ask your hearing care professional for a Roger demo.
11. Connectivity overview The illustration below shows the connectivity options available for your hearing aid. Cell phone TV Connector connected to TV* Roger** * The TV Connector can be connected to any audio source such as a TV, PC or hi-fi system. ** Roger wireless microphones can be connected to your hearing aids as well.
12. Initial pairing 12.1 Initial pairing to a Bluetooth® enabled device It is only necessary to perform the pairing procedure once with each device featuring Bluetooth wireless technology. After the initial pairing, your hearing aid will connect automatically to the device. This can take up to 2 minutes. 1. On your device (e.g. a phone), ensure that Bluetooth wireless technology is enabled and search for Bluetooth enabled devices in the connectivity setting menu. 2. Switch on both hearing aids.
3. Select the hearing aid in the list of Bluetooth enabled devices. This will pair both hearing aids simultaneously. A beep confirms successful pairing. For more information about pairing instructions for Bluetooth wireless technology, go to: https://marvel-support.phonak.com 12.2 Connecting to the device After your hearing aids have been paired to your device, they will automatically connect again when switched on. The connection will be maintained as long as the device remains ON and within range.
13. Phone calls Your hearing aids connect directly with Bluetooth® enabled phones. When paired and connected to your phone, you will hear the caller’s voice directly in your hearing aids. Your hearing aids pick up your voice through their own microphones. Your voice Caller’s voice Bluetooth® is a registered trademark owned by the Bluetooth SIG, Inc.
13.1 Making a call Enter the phone number and press the dial button. You will hear the ring tone through your hearing aid. Your hearing aids pick up your voice through their own microphones. 13.2 Accepting a call When receiving a call, a calling notification will be heard in the hearing aids. The call can be accepted by a short press on the upper or lower part of the multi-function button on the hearing aid (less than 2 seconds) or directly on your phone.
13.3 Ending a call A call can be ended by a long press on the upper or lower part of the multi-function button on the hearing aid (more than 2 seconds) or directly on your phone.
13.4 Rejecting a call An incoming call can be rejected by a long press on the upper or lower part of the multi-function button on the hearing aid (more than 2 seconds) or directly on your phone.
14. Flight mode Your hearing aids operate between 2.4 GHz–2.48 GHz frequency range. When flying some operators require all devices to be switched into flight mode. Entering flight mode will not disable normal hearing aid functionality, only the wireless connectivity functions.
14.1 Enter flight mode To disable the wireless function and enter flight mode in each hearing aid: 1. If the hearing aid is turned off, proceed to Step 2. If the hearing aid is on turn it off by pressing and holding the lower part of the button for 3 seconds, until the indicator light turns solid red for 2 seconds, signifying that the hearing aid is switching off. 2. Press and hold the lower part of the button. The green indicator light blinks when the hearing aid starts up. 3.
14.2 Exit flight mode To enable the wireless function and exit flight mode in each hearing aid: Switch the hearing aid off and then on again - refer to chapter 9.
15. Rebooting your hearing aid Use this technique if your hearing aid is in an error state. This will not remove or delete any program or settings. 1. Press the lower part of the button for at least 15 seconds. It does not matter if the hearing aid is switched on or off before you start pressing the button. There is no light or acoustic notification at the end of the 15 seconds. 2. Place the hearing aid in the power-connected charger and wait until the indicator light blinks green.
16. Operating conditions The product is designed such that it functions without problems or restrictions if used as intended, unless otherwise noted in this user guide. Please ensure to charge the hearing aid within operating temperature range: +5° to +40° Celsius (41° to 104° Fahrenheit), atmospheric pressure range: 800 hPA to 1500 hPA and humidity 0% to 85% (non condensing). Sky M-PR is classified IP68 (depth of 1 meter for 60 minutes) and designed to be used in all daily life situations.
17. Care and maintenance Diligent and routine care of your hearing aid and charger contribute to outstanding performance and a long service life. To ensure a long service life, Sonova AG provides a minimum of a five year service period after phase out of the respective hearing aid. Please use the following specifications as a guideline. For further information regarding product safety, see chapter 23.2.
General information Before using hair spray or applying cosmetics, you should remove your hearing aid from your ear, because these products may damage it. Your hearing aids are resistant to water, sweat and dust under the following conditions: • After exposure to water, sweat or dust, the hearing aid is cleaned and dried. • The hearing aid is used and maintained as described in this user guide. Always make sure that the hearing aids and charger are dry and clean before charging.
Daily Hearing aid: Inspect the earpiece for earwax and moisture deposits. Clean the surfaces with a lint-free cloth. Never use cleaning agents such as household detergents, soap, etc. for cleaning your hearing aid. It is not recommended to rinse with water. If you need to clean your hearing aid intensively, ask your hearing care professional for advice. Charger: Make sure that charger slots are clean. Never use cleaning agents such as household detergents, soap, etc. for cleaning your charger.
18. Exchanging the earpiece If your hearing aid is fitted with a SlimTube, you may need to exchange or clean the earpiece. Please check the earpiece regularly and exchange or clean it if it looks dirty or if the hearing aid volume or sound quality is reduced. If a dome is used, it should be exchanged every 3 months.
18.1 Removing the earpiece from the SlimTube 1. Remove the earpiece from the SlimTube by holding the SlimTube in one hand and the earpiece in the other. 2. Gently pull on the earpiece to remove. 3. Clean the SlimTube with a lint-free cloth.
18.2 Attaching the earpiece to the SlimTube 1. Hold the SlimTube in one hand and the earpiece in the other. 2. Slide the earpiece over the sound outlet. 3. The SlimTube and the earpiece should fit perfectly together.
19. Service and warranty Local warranty Please ask the hearing care professional where you purchased your hearing aids and charger about the terms of the local warranty. International warranty Sonova AG offers a one year limited international warranty, valid from the date of purchase. This limited warranty covers manufacturing and material defects in the hearing aid and charger respectively, but not accessories such as tubes, earpieces, external receivers.
Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.
20. Compliance information Europe: Declaration of Conformity for the hearing aid Hereby Sonova AG declares that this product meets the requirements of the Medical Devices Directive 93/42/EEC as well as the Radio Equipment Directive 2014/53/EU. The full text of the EU Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on www.phonak.com (Phonak worldwide locations).
The wireless models listed on page 2 are certified under: Phonak Sky M-PR (M90/M70/M50/M30) Phonak Sky M-PR Trial USA Canada FCC ID: KWC-BSR IC: 2262A-BSR 49
Notice 1: This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions: 1) this device may not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation. Notice 2: Changes or modifications made to this device not expressly approved by Sonova AG may void the FCC authorization to operate this device.
interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the device and receiver.
Notice 4: Japanese Radio Law and Japanese Telecommunications Business Law Compliance This device is granted pursuant to the Japanese Radio Law (電波法) and the Japanese Telecommunications Business Law (電気通信事業法). This device should not be modified (otherwise the granted designation number will become invalid).
Radio information of your wireless hearing aid Antenna type Resonant loop antenna Operation frequency 2.4 GHz – 2.48 GHz Modulation GFSK, Pi/4 DPSK, GMSK Radiated power < 2.5mW Bluetooth® Range ~1m Bluetooth 4.
Compliance with emission and immunity standards Emission standards EN 60601–1-2:2015 IEC 60601–1-2:2014 EN 55011:2009+A1 CISPR11:2009/AMD1:2010 CISPR22:1997 CISPR32:2012 ISO 7637-2:2011 CISPR25:2016 EN 55025:2017 54
Immunity standards EN 60601-1-2:2015 IEC 60601-1-2:2014 EN 61000-4-2:2009 IEC 61000-4-2:2008 EN 61000-4-3:2006+A1+A2 IEC 61000-4-3:2006+A1+A2 EN 61000-4-4:2012 IEC 61000-4-4:2012 EN 61000-4-5:2014 IEC 61000-4-5:2014 EN 61000-4-6:2014 IEC 61000-4-6:2013 EN 61000-4-8:2010 IEC 61000-4-8:2009 EN 61000-4-11:2004 IEC 61000-4-11:2004 IEC 60601-1 (§ 4.10.
21. Information and description of symbols With the CE symbol, Sonova AG confirms that this product – including accessories – meets the requirements of the Medical Devices Directive 93/42/EEC as well as the Radio Equipment Directive 2014/53/EU. The numbers after the CE symbol correspond to the code of certified institutions that were consulted under the above-mentioned directives.
This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides. This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides. Important information for handling and product safety. This symbol confers that the electromagnetic interference from the device is under limits approved by the US Federal Communications Commission.
Japanese mark for certified radio equipment. Indicates the manufacturer’s serial number so that a specific medical device can be identified. Indicates the manufacturer’s catalogue number so that the medical device can be identified. This symbol indicates that it is important for the user to read and take into account the relevant information in this user guide. Temperature during transportation and storage: –20° to +60° Celsius (–4° to +140° Fahrenheit).
Humidity during storage: 0% to 70%, if not in use. See instruction in chapter 23.2 regarding drying the hearing aid after use. Atmospheric pressure during transportation and storage: 200 hPA to 1500 hPa During transportation keep dry. The symbol with the crossed-out garbage bin is to make you aware that this hearing aid and charger may not be thrown away as normal household waste.
22. Troubleshooting 22.
What to do Clean earpiece Press lower part of multi-function button for 3 seconds (chapter 9) Charge hearing aid (chapter 4) Insert hearing aid correctly (chapter 6) Contact your hearing care professional Decrease volume if volume control available (chapter 8) Charge hearing aid (chapter 4) Clean earpiece Turn volume up if volume control available (chapter 8) Contact you hearing care professional Charge hearing aid (chapter 4) Charge hearing aid (chapter 4) Perform step 2 of the rebooting process (chapter 1
Problem Indicator light on the hearing aid is off when placed in charging slots Battery does not last the whole day Causes Hearing aid not inserted correctly into charger Charger not connected to power source Hearing aid not fully charged Battery may need to be replaced 22.
What to do Insert hearing aid correctly into charger (chapter 4) Connect charger to external power supply Charge hearing aid (chapter 4) Contact your hearing care professional; a battery replacement may be required What to do Warm hearing aid up.
23. Important safety information Please read the information on the following pages before using your hearing aid and charger. A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. Infrequent use of a hearing aid does not permit a user to attain full benefit from it. The use of a hearing aid is only part of hearing habilitation and may need to be supplemented by auditory training and instruction in lipreading.
23.1 Hazard warnings The rechargeable hearing aids contain lithium-ion batteries that can be taken onto airplanes as carry-on luggage. Your hearing aids operate between 2.4 GHz -2.48 GHz frequency range. When flying please check if flight operator requires devices to be switched into flight mode, see chapter 14. The intended use of hearing aids is to amplify and transmit sound to the ears and hereby compensate for impaired hearing.
If you feel pain in or behind your ear, if it is inflamed or if skin irritation and accelerated accumulations of earwax occur, please check with your hearing care professional or physician. In very rare cases, the dome can remain in your ear canal when removing the hearing tube from the ear. In the unlikely case that the dome does get stuck in your ear canal, it is strongly recommended to see a physician for safe removal.
The usage of this device by children and individuals with cognitive impairment should be supervised at all times to ensure their safety. The hearing aid is a small device and contains small parts. Do not leave children and individuals with cognitive impairment unsupervised with this hearing aid. If swallowed, consult a physician or hospital immediately as the hearing aid or its parts can cause choking! Keep the charger out of reach of children, individuals with cognitive impairment and pets.
The following is only applicable for persons with active implantable medical devices (i.e. pacemakers, defibrillators, etc.): • Keep the wireless hearing aid at least 15 cm (6 inches) away from the active implant. If you experience any interference, do not use the wireless hearing aids and contact the manufacturer of the active implant. Please, note that interference can also be caused by power lines, electrostatic discharge, airport metal detectors etc. • Keep magnets (i.e. EasyPhone magnet, etc.
Use of accessories, transducers and cables other than those specified or provided by the manufacturer of this equipment could result in increased electromagnetic emissions or decreased electromagnetic immunity of this equipment and result in improper operation. Portable RF communications equipment (including peripherals such as antenna cables and external antennas) should be used no closer than 30 cm (12 inches) to any part of the hearing aids, including cables specified by the manufacturer.
Hearing aids should not be fitted with dome when used by clients with perforated eardrums, inflamed ear canals or otherwise exposed middle ear cavities. In these cases, we recommend the use of a classic earmold. In the unlikely case that any part of this product should remain in the ear canal, it is strongly recommended to see a physician for safe removal. Avoid strong physical impacts to the ear when wearing a hearing aid with customized earpiece.
23.2 Information on product safety These hearing aids are water resistant and not waterproof. They are designed to withstand normal activities and occasional accidental exposure to extreme conditions. Never immerse your hearing aid in water! These hearing aids are not specifically designed for extended periods of water submersion on a continual basis, that is worn in activities such as swimming or bathing.
Do not place the charger close to an induction cooking surface. Conductive structures inside the charger could absorb inductive energy resulting in thermal destruction. The dome should be changed every three months or when it becomes stiff or brittle. This is to prevent the dome from detaching from the tube spout during insertion into or removal from the ear. Do not drop your hearing aid or charger! Dropping onto a hard surface can damage your hearing aid or charger.
• Medical or dental examination with X-ray (also CT scan). • Medical examinations with MRI/NMRI scans, generating magnetic fields. Hearing aids don’t need to be removed when passing security gates (airports etc.). If X-ray is used at all, it will be in very low doses, and will not affect the hearing aids. Do not use your hearing aid in areas where electronic equipment is prohibited. The hearing aids have to be dry before charging. Otherwise the charging reliability cannot be guaranteed.
Notes
029-0791-02/V1.00/2019-03/cu © 2019 Sonova AG All rights reserved 292442 613389 Manufacturer: Sonova AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland www.phonak.
