Service Book

Consumer Care Book

MAG: PA5 Multi-room system

Category: Connected

Quality, UCC Lead: Lisa Lau

Date: 2015/05/27 2016/3/16

Doc number: 2015-0080

Version History

Version Date of Changes Change Summary

1.0 2015/05/27

Initial released version

2.0 2016/3/16

BM30 amended to BM60

Product picture:

BM60

BM50

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Consumer Care Book MAG: PA5 Multi-room system Category: Quality, UCC Lead: Date: Doc number: Connected Lisa Lau 2015/05/27 2016/3/16 2015-0080 Version History Version Date of Changes 1.0 2015/05/27 Change Summary Initial released version 2.
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BM90: Key features reference ‐ ‐ Wireless music streaming via Bluetooth Simple multi-room solution without worry of fussing with router * Please refer to FYP (leaflet) for the key features of corresponding model Training plan Call centre sample will be provided for BM60 and BM90. Training TBC. Touchpoint support Web; call centre; forum, live chat & R&E.
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Service policy Region Europe CC Experience (Repair / Exchange) Repair Service Process MLR+CLR FCR reference Refer to FCR report of the corresponding model.