OL-29163-01 Rev A Cisco Model DPC3941 DOCSIS 3.
Please Read Important Please read this entire guide. If this guide provides installation or operation instructions, give particular attention to all safety statements included in this guide.
Notices Trademark Acknowledgments Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. DOCSIS is a registered trademark of Cable Television Laboratories, Inc. EuroDOCSIS, EuroPacketCable, and PacketCable are trademarks of Cable Television Laboratories, Inc. The Wi-Fi Protected Setup mark is a mark of the Wi-Fi Alliance.
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Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so. Notice à l’attention des installateurs de réseaux câblés Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent exclusivement au personnel technique qualifié.
Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.
Contents IMPORTANT SAFETY INSTRUCTIONS v United States FCC Compliance x About This Guide Chapter 1 Introducing the DOCSIS Wireless Residential Voice Gateway xii 1 Introduction .............................................................................................................................. 2 What's In the Carton? .............................................................................................................. 4 Front Panel Description .........................................
Contents Chapter 5 Troubleshooting the DOCSIS Wireless Residential Voice Gateway 45 Frequently Asked Questions ................................................................................................ 46 Common Troubleshooting Issues ........................................................................................ 52 Tips for Improved Performance ..........................................................................................
IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS 1) Read these instructions. 2) Keep these instructions. 3) Heed all warnings. 4) Follow all instructions. 5) Do not use this apparatus near water. 6) Clean only with dry cloth. 7) Do not block any ventilation openings. Install in accordance with the manufacturer's instructions. 8) Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
IMPORTANT SAFETY INSTRUCTIONS Outdoor Grounding System If this product connects to an outdoor antenna or cable system, be sure the antenna or cable system is grounded (earthed). This provides some protection against voltage surges and built-up static charges. Article 810 of the National Electric Code (NEC) ANSI/NFPA No.
IMPORTANT SAFETY INSTRUCTIONS Eliminate AC Power/Mains Overloads WARNING: Avoid electric shock and fire hazard! Do not overload AC power/mains, outlets, extension cords, or integral convenience receptacles. For products that require battery power or other power sources to operate them, refer to the operating instructions for those products. Handling Disposable Batteries This product may contain a rechargeable Lithium-Ion battery to provide stand-by operation in the event of an AC power failure.
IMPORTANT SAFETY INSTRUCTIONS Provide Ventilation and Select a Location Remove all packaging material before applying power to the product. Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or other objects on top of this product. Do not block ventilation openings. Make certain to operate this unit only in a vertical position. Do not place this apparatus on a bed, sofa, rug, or similar surface.
IMPORTANT SAFETY INSTRUCTIONS Telephone Equipment Notice When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric stock and injury to persons, including the following: 1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool. 2. Avoid using a telephone (other than a cordless type) during an electrical storm.
United States FCC Compliance United States FCC Compliance This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against such interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
United States FCC Compliance US This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1 For product available in the USA/Canada market, only channel 1~11 can be operated. (American National Standards Institute) limits. The evaluation was based in accordance with Selection of other channels is not possible. FCC OET Bulletin 65C rev 01.01 in compliance with Part 2.1091 and Part 15.27. The minimum separation distance from the antenna to general bystander is 7.
About This Guide About This Guide Introduction Welcome. This guide provides instructions and recommendations for placing, installing, configuring, operating, maintaining, and troubleshooting the Cisco® Model DPC3941 DOCSIS 3.0 x4 Wireless Residential Voice Gateway (DPC3941). Purpose This guide covers the DPC3941. All features described in this guide are standard to this residential gateway unless otherwise noted as an optional feature. Audience This guide is written for the home subscriber.
1 Chapter 1 Introducing the DOCSIS Wireless Residential Voice Gateway Introduction This chapter provides an overview of residential gateway features, indicators, and connectors to help you become familiar with the residential gateway and the benefits it offers. This chapter also lists the accessories and equipment that are provided with the residential gateway so you can verify that you received all of these items. In This Chapter OL-29163-01 Rev A Introduction ...............................
Chapter 1 Introducing the DOCSIS Wireless Residential Voice Gateway Introduction Introducing the DPC3941 Wireless Residential Voice Gateway The Cisco® Model DPC3941 DOCSIS 3.0 x4 Wireless Residential Voice Gateway (DPC3941) is an advanced, high-performance home gateway that combines Ethernet, Voice over IP (VoIP), router, and wireless access point technologies in a single device to provide a cost-effective voice and networking solution for Connected Home and Managed Home experiences.
Introduction Design and Function Embedded network management client for simplified out of the box setup and configuration Local device management via web-based GUI Management User-configurable Parental Control blocks access to undesirable Internet sites Simplified, unified home network management Advanced firewall technology deters hackers and protects the home network from unauthorized access Allows automatic software upgrades by your service provider DOCSIS-compliant secure software downloads
Chapter 1 Introducing the DOCSIS Wireless Residential Voice Gateway What's In the Carton? When you receive your residential gateway, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items: One AC power cord One DPC3941 DOCSIS Wireless Residential Voice Gateway One Lithium Ion cartridge battery (May not be provided with all products.
Front Panel Description Front Panel Description The front panel of your residential gateway provides LED status indicators that indicate how well and at what state your residential gateway is operating. See Operation of Front Panel Indicators (on page 35), for more information on front panel LED status indicator functions.
Chapter 1 Introducing the DOCSIS Wireless Residential Voice Gateway 7 TEL2—ON indicates telephony service is enabled. Blinks when line 2 is in use. OFF indicates that phone service for TEL 2 is not enabled. 8 BATTERY (optional model only)—ON indicates that the battery is charged. Blinking indicates that the battery charge is low.
Top Panel Description Top Panel Description Two buttons and LEDs on the top panel of the residential gateway show the status of the wireless protected setup (WPS) and page features. 1 WPS (WIRELESS PROTECTED SETUP)—OFF (normal condition) wireless setup is not active. BLINKING indicates the user has activated wireless setup to add new wireless clients on the wireless network 2 PAGE—OFF (normal condition) indicates the Page feature is not active.
Chapter 1 Introducing the DOCSIS Wireless Residential Voice Gateway Bottom Panel Description The bottom panel of your residential gateway contains a product information label and the door to the battery compartment.
Back Panel Description Back Panel Description The following illustration identifies the back panel components on the Cisco residential gateway. Descriptions for each component follow the illustration. Important: Do not connect your PC to both the Ethernet and USB ports at the same time. Your residential gateway will not function properly if both the Ethernet and USB ports are connected to your PC at the same time. Important: Use only the power cord provided with your residential gateway.
Chapter 1 Introducing the DOCSIS Wireless Residential Voice Gateway 1 RESET—A momentary pressing (1-2 seconds) of this switch restarts the device. Pressing and holding the switch for more than ten seconds first causes a reset-tofactory-default of all settings and then restarts the device CAUTION: The RESET button is for maintenance purposes only. Do not use unless instructed to do so by your service provider. Doing so may cause you to lose any settings you have selected.
2 Chapter 2 Installing the DOCSIS Wireless Residential Voice Gateway Introduction This chapter describes how to properly install the residential gateway and to connect the residential gateway to a computer and other devices. In This Chapter OL-29163-01 Rev A Installation Preparations ...................................................................... 12 Install the Wireless Residential Voice Gateway ............................... 19 Configure Wireless Settings ................................
Chapter 2 Installing the DOCSIS Wireless Residential Voice Gateway Installation Preparations Before installing the residential gateway, make sure that your system meets or exceeds the requirements listed in this section. Also, make sure that you have prepared your home and home devices as described in this section.
Installation Preparations Telephone Device Types You can use telephone devices that are not labeled with a REN number, but the maximum number of attached telephone devices cannot be accurately calculated. With telephone devices that are not labeled, each device should be connected and the ring signal should be tested before adding more devices. If too many telephone devices are attached and the ring signal can no longer be heard, telephone devices should be removed until the ring signal works properly.
Chapter 2 Installing the DOCSIS Wireless Residential Voice Gateway You will need to give your service provider information about the residential gateway in order to use the high-speed internet feature that this product offers.
Installation Preparations Write down these numbers in the spaces provided: Serial Number _______________________ CM MAC MAC Address ________________________ MTA MAC Address ________________________ Telephone Service You will need to establish a telephone account with your local service provider to use your residential gateway for telephone service. When you contact your service provider, you may be able to transfer your existing telephone numbers.
Chapter 2 Installing the DOCSIS Wireless Residential Voice Gateway Where Is the Best Location for My Wireless Residential Voice Gateway? The ideal location for your residential gateway is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best location for your residential gateway. Read this user guide thoroughly before you decide where to place your residential gateway.
Installation Preparations Install the Battery Your residential gateway may include one rechargeable Lithium-Ion battery to provide stand-by operation in the event of an AC power failure. In the event that you ever need to replace this battery, contact your service provider. It is possible to use the residential gateway without the battery. However, if you choose to operate the residential gateway without a battery, you will not have telephone service during a power outage.
Chapter 2 Installing the DOCSIS Wireless Residential Voice Gateway 3 Insert the battery into the battery compartment. Do not force the battery into the compartment, but be sure to press the battery all the way in until it seats fully. Important: Take care to position the battery correctly. The battery can only be inserted as shown below. 4 Close the battery compartment door.
Installation Preparations Install the Wireless Residential Voice Gateway This section describes how to connect your residential gateway to support the services that the residential gateway offers. Important: If you have not already done so, insert the battery in the residential gateway before you install the residential gateway in your home. For assistance inserting the battery in the residential gateway, go to Install the Battery (on page 17).
Chapter 2 Installing the DOCSIS Wireless Residential Voice Gateway Connect the Wireless Residential Voice Gateway The following installation procedure ensures proper setup and configuration for the residential gateway. 1 Choose an appropriate and safe location to install the residential gateway (close to a power source, an active cable connection, your PC-if using high-speed Internet, and your telephone lines-if using VoIP).
Installation Preparations 5 If your residential gateway supports digital telephone service (VoIP), connect one end of a telephone jumper cable (not included) to a telephone outlet in your home or to a telephone or fax machine. Then connect the other end of the jumper cable to the appropriate RJ-11 Tel 1 or Tel 2 port on the back of the residential gateway. Notes: Telephones that require electrical connectors other than RJ-11 may require an external adapter (sold separately).
Chapter 2 Installing the DOCSIS Wireless Residential Voice Gateway Configure Wireless Settings Setting up the Wireless Residential Gateway for wireless communication provides you with the freedom to connect to the Internet from any location within range of the Wireless Access Point (WAP) without having to use wired connections. This section provides procedures for configuring the WAP to meet your needs. These options are available as tabs on the Gateway > Connection > WiFi page.
Configure Wireless Settings Private WiFi Network From the Gateway > Connection > WiFi page, click the Edit buttons in 2.4 GHz or 5GHz network to configure Network Name (SSID), Mode, Security Mode. Channel Selection and Network Password and Enable/Disabling the wireless network or Broadcasting Network Name.
Chapter 2 Installing the DOCSIS Wireless Residential Voice Gateway Edit 2.4 GHz This section describes how to configure wireless settings for the 2.4 GHz wireless network. Use the descriptions and instructions in the following table to manually configure the basic settings for wireless communication for the Wireless Residential Gateway. After you make your selections, click Save Settings to apply your changes or Restore Default Settings to set values back to factory default values.
Configure Wireless Settings Section Field Description Mode Choose one of these options for the network mode: 8.2.11n 802.11 g/n 802.11 b/g/n Important: When TKIP authentication only is selected, B/G/N Mixed network mode is not available. Security Mode Channel Selection Choose one of these options for the security mode Open (risky) Note: Not all wireless adapters support WPA2. WPA is supported across a wider range of devices.
Chapter 2 Installing the DOCSIS Wireless Residential Voice Gateway Section Show Network Password Field Description Broadcast Network Name (SSID) Leave this box unselected if you want to hide your network from wireless clients. If you hide your network, you will need to configure each of your wireless client devices manually. When this box is checked (factory default), the gateway transmits or advertises its presence to other wireless devices.
Configure Wireless Settings Section Network Name for 5 GHz (SSID) Field Description The SSID is the name of your wireless network. The SSID is used by wireless technology to identify your network from other wireless networks in the area. The SSID can be up to 32 characters long. The factory default SSID is HOME-XXXX-5 where XXXXare the last 4 digits of cable modem MAC address found on the label located on the bottom of your Wireless Residential Gateway.
Chapter 2 Installing the DOCSIS Wireless Residential Voice Gateway Section Field Description Network Password Depends on Security Mode selected, the Network Password can have different requirements which are explained in Security Mode. The factory set password value can be found on the label located on the bottom of your Wireless Residential Gateway. Show Network Password To make the Network Password become visible to the user or not.
Configure Wireless Settings MAC Filter Settings Use this page to configure MAC address filtering for your wireless network separately for 2.4GHz and 5GHz networks. This feature allows user to give access privileges to certain wireless clients. Section Field Description SSID Use this section to select which SSID would like to apply the filtered clients to.
Chapter 2 Installing the DOCSIS Wireless Residential Voice Gateway Section Field Description Manually Added WiFi Devices This section allows the user to add WiFi client into the WiFi Control List. Enter the MAC address of the device and select a name for it and click “ADD.” Add WPS Client This page allows user to manually set up and connect WPS clients, WPS PIN method and Push Button.
MoCA Installation Guidelines MoCA Installation Guidelines MoCA is an in-home distribution technology that leverages the coax cable networks that exist in more than 90% of US households. MoCA is an attractive option because it provides a relatively low-cost method of getting DVR and other multimedia sharing video services to multiple TVs within the home without additional cable installation. MoCA operates over the physical layer of the home coaxial cable plant in the 10001500MHz spectrum.
Chapter 2 Installing the DOCSIS Wireless Residential Voice Gateway Evaluate and certify the integrity of the coax cable plant between MoCA nodes. Identify sources of noise and interference on the MoCA spectrum. Re-qualify additional coax outlets to support MoCA-enabled devices and services. Pre-Installation Procedure Prior to installing MoCA, complete the following tasks: 1 Contact your service provider and ensure that the wireless residential gateway is enabled for MoCA services.
MoCA Installation Guidelines 8 If you have not already done so, AC power cord provided with your residential gateway. Connect the barrel connector end of the power cord into the power input on the back of the residential gateway. Then, plug the other end of the power cord into an AC outlet. The residential gateway will perform an automatic search to locate and sign on to the broadband data network. This process may take up to 2-5 minutes.
3 Chapter 3 Operation of Front Panel Indicators Introduction This section describes the behavior of the front panel indicators when the residential gateway is first powered up, during normal operations, and in special conditions. In This Chapter OL-29163-01 Rev A Initial Power Up, Calibration, and Registration (AC Power applied) .................................................................................................. 36 Normal Operations (AC Power Applied) .................................
Chapter 3 Operation of Front Panel Indicators Initial Power Up, Calibration, and Registration (AC Power applied) The following chart illustrates the sequence of steps and the corresponding appearance of the residential gateway front panel LED status indicators during power up, calibration, and registration on the network when AC power is applied to the residential gateway. Use this chart to troubleshoot the power up, calibration, and registration process of your residential gateway.
Initial Power Up, Calibration, and Registration (AC Power applied) Front Panel LED Status Indicators During Initial Power Up, Calibration, and Registration Part 2, Telephone Registration Step: 7 Front Panel Indicator 1 9 10 Data Network Requesting Telephone IP Registration Address Complete Request Telephone Provisioning File Restarting Voice Telephone Service Registration Complete POWER On On On On On 2 US/DS On On On On On 3 ONLINE On On On On On 4 2.
Chapter 3 Operation of Front Panel Indicators Normal Operations (AC Power Applied) The following chart illustrates the appearance of the residential gateway front panel LED status indicators during normal operations when AC power is applied to the gateway. Front Panel LED Status Indicators During Normal Conditions Front Panel Indicator 1 POWER On 2 US/DS On 3 ONLINE On 4 2.
Special Conditions Special Conditions The following chart describes the appearance of the residential gateway front panel LED status indicators during special conditions to show when you have been denied network access. Front Panel LED Status Indicators During Special Conditions Front Panel Indicator 1 POWER Network Access Denied Slow Blinking (once per second) 2 US/DS Slow Blinking (once per second) 3 ONLINE Slow Blinking (once per second) 4 2.
4 Chapter 4 Maintaining the Battery Introduction This chapter describes how to maintain and replace the battery that is included with the residential gateway. In This Chapter OL-29163-01 Rev A Location of the Battery ......................................................................... 42 Battery Maintenance .............................................................................
Chapter 4 Maintaining the Battery Location of the Battery The following illustration shows the location of the battery.
Battery Maintenance Battery Maintenance If your residential gateway contains a battery backup feature, a high-capacity rechargeable battery provides stand-by operation in the event of an AC power failure. You can replace the battery without the use of any tools. WARNING: Fully charged high-capacity rechargeable batteries should be handled with care. Replace only with the battery recommended by the manufacturer. Do not disassemble it or attempt to recharge the battery outside the system.
Chapter 4 Maintaining the Battery 4 Insert a new battery into the battery compartment. Do not force the battery into the compartment, but be sure to press the battery all the way in until it seats fully. 5 Close the battery compartment door. The battery lock will automatically reengage. Important: It can take as long as 24 hours for the battery to charge fully. Note: Dispose of the battery in accordance with local regulations and instructions from your service provider.
5 Chapter 5 Troubleshooting the DOCSIS Wireless Residential Voice Gateway Introduction This chapter describes the most common issues that may occur after the residential gateway is installed and provides possible solutions and tips for improved performance of the residential gateway. In This Chapter OL-29163-01 Rev A Frequently Asked Questions ............................................................... 46 Common Troubleshooting Issues .......................................................
Chapter 5 Troubleshooting the DOCSIS Wireless Residential Voice Gateway Frequently Asked Questions This section provides answers to common questions about the residential gateway. How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet.
Frequently Asked Questions 8 9 To specify DNS server address settings, do one of the following: To get a DNS server address automatically using DHCP, click Obtain DNS server address automatically, and then click OK. To specify a DNS server address, click Use the following DNS server addresses, and then, in the Preferred DNS server and Alternate DNS server boxes, type the addresses of the primary and secondary DNS servers. To change advanced DNS, WINS, and IP settings, click Advanced.
Chapter 5 Troubleshooting the DOCSIS Wireless Residential Voice Gateway 5 Click Options in the TCP/IP window, and then click Active in the TCP/IP Options window. Note: Make sure that the Load only when needed option is unchecked. 6 Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP window is unchecked. If there is a check mark in the option, uncheck the option, and then click Info in the lower-left corner.
Frequently Asked Questions 5 Click the X in the upper-right corner of the window to close the Command Prompt window. You have completed this procedure. Note: If you cannot access the Internet, contact your service provider for further assistance. Renewing the IP Address on Windows 95, 98, 98SE, and ME Systems 6 Click Start, and then click Run. The Run window opens. 7 In the Open field, type winipcfg and click OK. The IP Configuration window opens.
Chapter 5 Troubleshooting the DOCSIS Wireless Residential Voice Gateway 11 Click Options in the TCP/IP window, and then click Active in the TCP/IP Options window. Note: In some cases, the Load only when needed option does not appear. If it appears, select the option. A check mark appears in the option. 12 Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP window is not selected.
Frequently Asked Questions After My Wireless Residential Voice Gateway Is Connected, How Do I Access the Internet? Your local service provider becomes your Internet Service Provider (ISP). They offer a wide range of services including e-mail, chat, news, and information services. Your service provider will provide the software you will need.
Chapter 5 Troubleshooting the DOCSIS Wireless Residential Voice Gateway Common Troubleshooting Issues This section describes common problems and offers solutions. I don't understand the front panel status indicators See Operation of Front Panel Indicators (on page 35), for more detailed information on front panel LED status indicator operation and function.
Common Troubleshooting Issues There may be a problem with your home telephone wiring. Use a telephone and connect directly to the same RJ-11 port on the back of the unit. If the dial tone is working here but does not work at other locations in the home, a professional may need to diagnose and repair a problem with your telephone wiring. Verify that the telephone company has removed the previous telephone service from your home telephone wiring.
Chapter 5 Troubleshooting the DOCSIS Wireless Residential Voice Gateway Tips for Improved Performance If your residential gateway does not perform as expected, the following tips may help. If you need further assistance, contact your service provider. Verify that the plug to your residential gateway AC power is properly inserted into an electrical outlet. Verify that your residential gateway AC power cord is not plugged into an electrical outlet that is controlled by a wall switch.
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