OL-30544-01 Cisco Model DPC3848V DOCSIS/EuroDOCSIS 3.
Please Read Important Please read this entire guide. If this guide provides installation or operation instructions, give particular attention to all safety statements included in this guide.
Notices Trademark Acknowledgments Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. DOCSIS is a registered trademark of Cable Television Laboratories, Inc. EuroDOCSIS, EuroPacketCable, and PacketCable are trademarks of Cable Television Laboratories, Inc. The Wi-Fi Protected Setup mark is a mark of the Wi-Fi Alliance.
Copyright © 2013 Cisco Systems, Inc. All rights reserved. Information in this publication is subject to change without notice. No part of this publication may be reproduced or transmitted in any form, by photocopy, microfilm, xerography, or any other means, or incorporated into any information retrieval system, electronic or mechanical, for any purpose, without the express permission of Cisco Systems, Inc.
Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so. Notice à l’attention des installateurs de réseaux câblés Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent exclusivement au personnel technique qualifié.
Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.
United States FCC Compliance IMPORTANT SAFETY INSTRUCTIONS 1) Read these instructions. 2) Keep these instructions. 3) Heed all warnings. 4) Follow all instructions. 5) Do not use this apparatus near water. 6) Clean only with dry cloth. 7) Do not block any ventilation openings. Install in accordance with the manufacturer's instructions. 8) Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
United States FCC Compliance Protect the Product from Lightning In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs. Verify the Power Source from the On/Off Power Light When the on/off power light is not illuminated, the apparatus may still be connected to the power source. The light may go out when the apparatus is turned off, regardless of whether it is still plugged into an AC power source.
United States FCC Compliance Service Warnings WARNING: Avoid electric shock! Do not open the cover of this product. Opening or removing the cover may expose you to dangerous voltages. If you open the cover, your warranty will be void. This product contains no user-serviceable parts. Check Product Safety Upon completion of any service or repairs to this product, the service technician must perform safety checks to determine that this product is in proper operating condition.
United States FCC Compliance United States FCC Compliance This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against such interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
United States FCC Compliance RF Exposure Statements This device and its antennas(s) must not be co-located or operating in conjunction with any other antenna or transmitter except in accordance with IC multi-transmitter product procedures. For product available in the USA/Canada market, only channel 1~11 can be operated. Selection of other channels is not possible. Cet appareil et son antenne (s) ne doit pas être co-localisés ou fonctionnement en association avec une autre antenne ou transmetteur.
United States FCC Compliance Canada Compliance This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: 1) this device may not cause interference, and 2) this device must accept any interference received, including interference that may cause undesired operation of the device. Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence.
CE Compliance CE Compliance Declaration of Conformity with Regard to the EU Directive 1999/5/EC (R&TTE Directive) This declaration is only valid for configurations (combinations of software, firmware and hardware) supported or provided by Cisco Systems for use within the EU. The use of software or firmware not supported or provided by Cisco Systems may result in the equipment no longer being compliant with the regulatory requirements.
CE Compliance Note: The full declaration of conformity for this product can be found at http://www.cisco.com/web/consumer/support/compliance_info.html. The following standards were applied during the assessment of the product against the requirements of the Directive 1999/5/EC: Radio: EN 300 328 EMC: EN 301 489-1 and EN 301 489-17 Safety: EN 60950 and EN 50385 The CE mark and class-2 identifier are affixed to the product and its packaging.
CE Compliance Ce système a été évalué pour les normes radioélectriques RS-210. Lorsque vous exploitez ce système, respectez les exigences listées ci-dessous. Quand l'appareil est exploité dans la bande 5150-5250 MHz, il peut uniquement être utilisé à l'intérieur pour réduire le risque de brouillage préjudiciable qui pourrait affecter les systèmes satellites portables sur la même voie. France For 2.
About This Guide About This Guide Introduction Welcome. This guide provides instructions and recommendations for placing, installing, configuring, operating, maintaining, and troubleshooting the DPC3848V DOCSIS Wireless Residential Gateways. Purpose This guide covers the following product models: DPC3848V DOCSIS Wireless Residential Gateway All features described in this guide are standard to these models of residential gateways unless otherwise noted.
1 Chapter 1 Introducing the DOCSIS Wireless Residential Gateway Introduction This chapter provides an overview of residential gateway features, indicators, and connectors to help you become familiar with the residential gateway and the benefits it offers. This chapter also lists the accessories and equipment that are provided with the residential gateway so you can verify that you received all of these items. In This Chapter Introduction ...................................................................
Chapter 1 Introduction Your new Cisco® Model DPC3848V DOCSIS® 3.0 Wireless Residential Gateway is a cable modem that meets industry standards for high-speed data connectivity. The DPC3848V residential gateway delivers data and wired (Ethernet) or wireless gateway capabilities to connect a variety of devices in the home or small office and support high-speed data access and cost-effective voice services, all in one device.
What's In the Carton? When you receive your residential gateway, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items: One AC power cord (Image may vary from product. Item varies based on the region where the item is used.) One DPC3848V DOCSIS Wireless Residential Gateway One Ethernet cable (May not be provided with all products.
Chapter 1 Front Panel Description The front panel of your residential gateway provides LED status indicators that indicate how well and at what state your residential gateway is operating. See Operation of Front Panel Indicators (on page 19), for more information on front panel LED status indicator functions.
OL-30544-01 7 5G—ON, the wireless access point is operational. Blinking indicates that data is being transferred over the wireless connection. OFF indicates that the wireless access point is not enabled. 8 WPS—OFF (normal condition), indicates that the wireless setup is not active. BLINKING indicates the user has activated wireless setup to add new Wireless Protected Setup (WPS) clients on the wireless network.
Chapter 1 Top Panel Description The WPS button on the top panel of the residential gateway shows the status of the Wireless Protected Setup (WPS) and Page features. 1 6 WIRELESS SETUP Button—Press this button to activate the Wireless Setup feature. This feature allows users to add new Wireless Protected Setup (WPS) compliant wireless clients to the home network.
Back Panel Description The following illustration identifies the back panel components on the DPC3848V residential gateways. Descriptions for each component follow the illustration. [Note to Team: The following illustration is a placeholder until Srini can get us product images or a datasheet w/product images.] Important: Do not connect your PC to both the Ethernet and USB ports at the same time.
Chapter 1 4 RESET—A momentary pressing (1-2 seconds) of this button performs a software reset the device. Pressing and holding the button for more than ten seconds first causes a reset-to-factory-default of all settings and then performs a software reset of the device CAUTION: The RESET button is for maintenance purposes only. Do not use unless instructed to do so by your service provider. Doing so may cause you to lose any settings you have selected.
2 Chapter 2 Installing the DOCSIS Wireless Residential Gateway Introduction This chapter describes how to properly install the residential gateway and to connect the residential gateway to a computer and other devices. In This Chapter Installation Preparations...................................................................... 10 Install the Wireless Residential Gateway ..........................................
Chapter 2 Installation Preparations Before installing the residential gateway, make sure that your system meets or exceeds the requirements listed in this section. Also, make sure that you have prepared your home and home devices as described in this section.
Information Your Service Provider Needs You will need to give your service provider the following information, which is printed on the bar code label attached to the device: The Serial Number (S/N) of the residential gateway. consists of a series of nine digits. The serial number The Media Access Control (CM MAC) address of the residential gateway. The CM MAC address consists of a series of 12 alphanumeric characters.
Chapter 2 Choose a location close to your computer if you will also use the residential gateway for high-speed Internet service. Choose a location that is near an existing RF coaxial connection to eliminate the need for an additional RF coaxial outlet. Choose a location that is relatively protected from accidental disturbance or harm, such as a closet, basement, or other protected area.
Equipment Needed Verify that you have the following items that you will need to mount the residential gateway: Two wall anchors for #8 x 1-inch screws Two #8 x 1-inch pan head sheet metal screws Drill with a 3/16-in.
Chapter 2 Mounting the Wireless Residential Gateway on a Wall 1 Using a drill with a 3/16-inch bit, drill two holes at the same height and 4 inches apart. Note: The preceding graphic illustrates the location of the mounting holes on the back of the residential gateway. 2 Are you mounting the residential gateway into a drywall or concrete surface where a wooden stud is available? If yes, go to step 3.
Install the Wireless Residential Gateway This section describes how to connect your residential gateway to support the services that the residential gateway offers. Connect Devices to the Wireless Residential Gateway The following illustration shows all of the possible connections that can be made to your residential gateway for various services.
Chapter 2 Connect the Wireless Residential Gateway The following installation procedure ensures proper setup and configuration for the residential gateway. 1 Choose an appropriate and safe location to install the residential gateway (close to a power source, an active cable connection, your PC-if using high-speed Internet, and your telephone lines-if using VoIP). For assistance, refer to Where Is the Best Location for My Wireless Residential Gateway? (on page 11).
7 At this point, the installation is complete, and you can begin surfing the Internet. Note: If your PC does not have Internet access, refer to How Do I Configure TCP/IP Protocol? (on page 24) for information on how to configure your PC for TCP/IP. For Internet devices other than PCs, refer to the DHCP or IP Address configuration section of the User Guide or Operations Manual for those devices.
3 Chapter 3 Operation of Front Panel Indicators Introduction This section describes the behavior of the front panel indicators when the residential gateway is first powered up, during normal operations, and in special conditions. In This Chapter Initial Power Up, Calibration, and Registration (AC Power applied) .................................................................................................. 20 Normal Operations (AC Power Applied) .........................................
Chapter 3 Initial Power Up, Calibration, and Registration (AC Power applied) Writers: Duplicate this object and remove the original object from your book object. Rename the topic description with the part number of your user guide. The following chart illustrates the sequence of steps and the corresponding appearance of the residential gateway front panel LED status indicators during power up, calibration, and registration on the network when AC power is applied to the residential gateway.
Normal Operations (AC Power Applied) The following chart illustrates the appearance of the residential gateway front panel LED status indicators during normal operations when AC power is applied to the gateway.
Chapter 3 Special Conditions The following chart describes the appearance of the residential gateway front panel LED status indicators during special conditions to show when you have been denied network access.
4 Chapter 4 Troubleshooting the DOCSIS Wireless Residential Gateway Introduction This chapter describes the most common issues that may occur after the residential gateway is installed and provides possible solutions and tips for improved performance of the residential gateway. In This Chapter Frequently Asked Questions............................................................... 24 Common Troubleshooting Issues.......................................................
Chapter 4 Frequently Asked Questions This section provides answers to common questions about the residential gateway. How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet.
8 To specify DNS server address settings, do one of the following: To get a DNS server address automatically using DHCP, click Obtain DNS server address automatically, and then click OK. To specify a DNS server address, click Use the following DNS server addresses, and then, in the Preferred DNS server and Alternate DNS server boxes, type the addresses of the primary and secondary DNS servers. 9 To change advanced DNS, WINS, and IP settings, click Advanced. 10 When you are finished, click OK.
Chapter 4 5 Click Options in the TCP/IP window, and then click Active in the TCP/IP Options window. Note: Make sure that the Load only when needed option is unchecked. 6 Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP window is unchecked. If there is a check mark in the option, uncheck the option, and then click Info in the lower-left corner. 7 Is there a Hardware Address listed in this window? If yes, click OK.
5 Click the X in the upper-right corner of the window to close the Command Prompt window. You have completed this procedure. Note: If you cannot access the Internet, contact your service provider for further assistance. Renewing the IP Address on Macintosh Systems 1 Close all open programs. 2 Open your Preferences folder. 3 Drag the tcp/ip preferences file to the Trash. 4 Close all open windows and empty the Trash. 5 Restart your computer.
Chapter 4 How Do I Arrange for Installation? Call your service provider to inquire about professional installation. A professional installation ensures proper cable connection to the residential gateway and to your PC, and it ensures the proper configuration of all hardware and software settings. Contact your service provider for more information about installation.
Common Troubleshooting Issues This section describes common problems and offers solutions. I don't understand the front panel status indicators See Operation of Front Panel Indicators (on page 19), for more detailed information on front panel LED status indicator operation and function. The Wireless Residential Gateway does not register an Ethernet connection Try one of the following solutions: Verify that your computer has an Ethernet card and that the Ethernet driver software is properly installed.
Chapter 4 Tips for Improved Performance If your residential gateway does not perform as expected, the following tips may help. If you need further assistance, contact your service provider. Verify that the plug to your residential gateway AC power is properly inserted into an electrical outlet. Verify that your residential gateway AC power cord is not plugged into an electrical outlet that is controlled by a wall switch.
5 Chapter 5 Customer Information Introduction If you have technical questions, call Cisco Services for assistance. Follow the menu options to speak with a service engineer. Access your company's extranet site to view or order additional technical publications. For accessing instructions, contact the representative who handles your account. Check your extranet site often as the information is updated frequently.
Index power switch • 9 product • 2 A accessing the Internet • 32 accessories • 3 C cable service • 31 connections description of • 9 how to connect • 17 to computer • 32 E Ethernet • 33 exposure to moisture • xi F features, product • 3 I indicators behavior • 22, 23, 25 described • 5 operation of • 21 installation professional • 32 installation requirements minimum system requirements • 12 ventilation • xi Internet how to access • 32 surfing while watching TV • 32 unable to access • 30 IP address, rene
Americas Headquarters Cisco Systems, Inc. http://www.cisco.com 170 West Tasman Drive Tel: +1-408 526-4000 San Jose, CA 95134-1706 +1-800 553-6387 USA Fax: +1-408 527-0883 This document includes various trademarks of Cisco Systems, Inc. Please see the Notices section of this document for a list of the Cisco Systems, Inc. trademarks used in this document. Product and service availability are subject to change without notice. © 2013 Cisco and/or its affiliates. All rights reserved.
