REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0 First Published: February 17, 2015 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
CONTENTS CHAPTER 1 Getting Started 1 Accessibility Features 1 Cisco IP Phone 8811 1 Phone Connections 1 Buttons and Hardware 3 Cisco IP Phone 8841 6 Phone Connections 6 Buttons and Hardware 8 Cisco IP Phone 8845 11 Phone Connections 11 Buttons and Hardware 12 Cisco IP Phone 8851 and 8851NR 14 Phone Connections 14 Buttons and Hardware 16 Cisco IP Phone 8861 19 Phone Connections 19 Buttons and Hardware 21 Cisco IP Phone 8865 24 Phone Connections 24 Buttons and Hardware 25 Power Save and Power Save Plus 27 P
Contents REVIEW DRAFT - CISCO CONFIDENTIAL Secure the Phone with a Cable Lock 30 CHAPTER 3 Basic Operations 33 Clean the Phone Display 33 Make Calls 34 Predial a Number 34 Place a Call Using the Speakerphone 34 Place a Call Using a Headset 35 Release a Call and Start Another Call 35 Dial an International Number 35 Redial a Number 36 Navigate and Select Items 36 View All Calls on the Phone 37 Answer Calls 37 Answer the Oldest Call First 38 Call Pickup 38 Answer a Call Using PickUp 39 Answer a Call Using G
Contents REVIEW DRAFT - CISCO CONFIDENTIAL Remote Hold 46 Set Up Call Back Notification 47 Call Park 47 Park and Retrieve a Call Using Call Park 48 Park a Call Using Assisted Directed Call Park 48 Park a Call Using Manual Directed Call Park 49 Manage Intercom Calls 49 Place a Dedicated Intercom Call 49 Place a Dialable Intercom Call 50 Receive an Intercom Call 50 View Phone Information 50 Video Calls 51 Hide or Show Video 51 Hide Softkeys in Full-Screen Video 51 Enable Full Screen Video 52 Mute Video 52 Sw
Contents REVIEW DRAFT - CISCO CONFIDENTIAL Place a Call Using a Fast Dial Code 60 Delete a Fast Dial Code 60 Cisco WebDialer 61 Use Cisco WebDialer with Another Online Corporate Directory 61 Change Cisco WebDialer Preferences 61 Sign Out of Cisco WebDialer 62 CHAPTER 5 Call History 63 Call History Overview 63 View the Call History 65 View Call Record Details 65 Filter the Call History 65 Dial From the Call History 66 Edit a Phone Number 66 Clear the Call History 67 Delete a Call Record 67 CHAPTER 6 Voi
Contents REVIEW DRAFT - CISCO CONFIDENTIAL Use a Speed-Dial Code On Hook 77 Use a Speed-Dial Code Off Hook 77 Pause in Speed Dial 77 Do Not Disturb 78 Turn DND On and Off 79 Malicious Call Identification 79 Trace a Suspicious Call 79 Extension Mobility 79 Enable Extension Mobility 80 Mobile Connect 80 Enable Mobile Connect 81 Turn Mobile Connect On or Off for All Remote Destinations from a Desk Phone 81 Switch a Desk Phone Call to a Mobile Phone 81 Switch a Mobile Call to the Desk Phone 81 Hand Off a Call
Contents REVIEW DRAFT - CISCO CONFIDENTIAL Intelligent Proximity for Mobile Devices 90 Pair a Mobile Device 91 Switch Connected Mobile Devices 91 Delete a Mobile Device 92 Answer a Mobile Call 92 Decline a Mobile Call 92 Ignore a Mobile Call 92 Place a Mobile Call 93 Move a Call Between the IP Phone and a Mobile Phone 93 Adjust the Mobile Device Volume 93 Mobile Contacts and Mobile Call History Sharing 93 Synchronize Bluetooth Contacts 94 Save Bluetooth Contacts 94 Delete Bluetooth Contacts 94 Intelligent
Contents REVIEW DRAFT - CISCO CONFIDENTIAL Alert Calls 104 Actionable Incoming Call Alert 104 Answer 104 Client Matter Code 105 Forced Authorization Code 105 Secure and Nonsecure Indication Tones 105 Shared Lines 106 Feature Buttons and Softkey 106 Survivable Remote Site Telephony Overview 108 CHAPTER 9 User Preferences 111 Change the Wallpaper 111 Change the Ringtone 112 Adjust the Phone Screen Brightness 112 Adjust Phone Screen Contrast 112 Change the Font Size 113 Change the Phone Name 114 Adjust the
Contents REVIEW DRAFT - CISCO CONFIDENTIAL Reset Camera 124 CHAPTER 11 Accessories 125 Accessory List 125 View the Accessories List 126 View Accessories Details 126 USB Devices 127 Mobile Device Charging 127 Set Up Wideband for an Analog Headset 128 Bluetooth Headsets 129 Add a Bluetooth Accessory 130 Connect a Bluetooth Accessory 130 Turn On Bluetooth 131 Disconnect a Bluetooth Accessory 131 Delete a Bluetooth Accessory 131 USB Headsets 132 Cisco IP Phone 8800 Key Expansion Module 132 Cisco IP Phone 880
Contents REVIEW DRAFT - CISCO CONFIDENTIAL What Does the Swap Softkey Do? 143 How Do I Cancel a Conference or Transfer After I Start It? 143 How Can I Combine Two Calls Into a Single Conference Call? 144 Why Does My Phone Not Wake Up? 144 What Do Four Rings in Succession Mean? 144 Where Should I Mount My Cisco Unified Video Camera? 145 How Can I Prevent Theft of my Cisco Unified Video Camera? 145 Why Do Some Calls Not Present Video On My Video Phone? 145 What Happens to Video When I Put a Call On Hold? 146
Contents REVIEW DRAFT - CISCO CONFIDENTIAL CHAPTER 15 Warranty 157 Cisco One-Year Limited Hardware Warranty Terms 157 Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.
CHAPTER 1 Getting Started • Accessibility Features, page 1 • Cisco IP Phone 8811, page 1 • Cisco IP Phone 8841, page 6 • Cisco IP Phone 8845, page 11 • Cisco IP Phone 8851 and 8851NR, page 14 • Cisco IP Phone 8861, page 19 • Cisco IP Phone 8865, page 24 • Power Save and Power Save Plus, page 27 • Additional Information, page 28 Accessibility Features Cisco IP Phones provide accessibility features for the vision impaired, the blind, and the hearing and mobility impaired.
Getting Started Phone Connections REVIEW DRAFT - CISCO CONFIDENTIAL Note 1 DC adaptor port (DC48V). 5 Access port (10/100/1000 PC) connection. 2 AC-to-DC power supply (optional). 6 Auxiliary port. 3 AC power wall plug (optional). 7 Handset connection. 4 Network port (10/100/1000 SW) connection. IEEE 802.3at power enabled. 8 Analog headset connection (optional). The Cisco IP Phone 8811 does not support the Cisco IP Phone 8800 Key Expansion Module.
Getting Started Buttons and Hardware REVIEW DRAFT - CISCO CONFIDENTIAL Buttons and Hardware 1 Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). 2 Phone screen Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings. The Cisco IP Phone 8811 screen is grayscale.
Getting Started Buttons and Hardware REVIEW DRAFT - CISCO CONFIDENTIAL 3 Programmable feature buttons and Session buttons Your phone provides quick access to your phone lines, features, and call sessions: • Programmable feature buttons (left side): Use to view calls on a line or access features such as Speed Dial or All Calls. These buttons are also called feature buttons.
Getting Started Buttons and Hardware REVIEW DRAFT - CISCO CONFIDENTIAL 7 Hold/Resume button Places an active call on hold and resumes the held call. 8 Conference button Creates a conference call. 9 Transfer button Transfers a call. 10 Speakerphone button Toggles the speakerphone on or off. When the speakerphone is on, the button is lit. 11 Mute button Toggles the microphone on or off. When the microphone is muted, the button is lit. 12 Headset button Toggles the headset on or off.
Getting Started Cisco IP Phone 8841 REVIEW DRAFT - CISCO CONFIDENTIAL 17 Messages button Autodials your voice messaging system (varies by system). 18 Back button Returns to the previous screen or menu. 19 Handset Phone handset. Cisco IP Phone 8841 The following sections describe attributes of the Cisco IP Phone 8841. Phone Connections Connect your phone to the corporate IP telephony network, using the following diagram.
Getting Started Phone Connections REVIEW DRAFT - CISCO CONFIDENTIAL Note 1 DC adaptor port (DC48V). 5 Access port (10/100/1000 PC) connection. 2 AC-to-DC power supply (optional). 6 Auxiliary port. 3 AC power wall plug (optional). 7 Handset connection. 4 Network port (10/100/1000 SW) connection. IEEE 802.3at power enabled. 8 Analog headset connection (optional). The Cisco IP Phone 8841 does not support the Cisco IP Phone 8800 Key Expansion Module.
Getting Started Buttons and Hardware REVIEW DRAFT - CISCO CONFIDENTIAL Buttons and Hardware 1 Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). 2 Phone screen Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.
Getting Started Buttons and Hardware REVIEW DRAFT - CISCO CONFIDENTIAL 3 Programmable feature buttons and Session buttons Your phone provides quick access to your phone lines, features, and call sessions: • Programmable feature buttons (left side): Use to view calls on a line or access features such as Speed Dial or All Calls. These buttons are also called feature buttons.
Getting Started Buttons and Hardware REVIEW DRAFT - CISCO CONFIDENTIAL 7 Hold/Resume button Places an active call on hold and resumes the held call. 8 Conference button Creates a conference call. 9 Transfer button Transfers a call. 10 Speakerphone button Toggles the speakerphone on or off. When the speakerphone is on, the button is lit. 11 Mute button Toggles the microphone on or off. When the microphone is muted, the button is lit. 12 Headset button Toggles the headset on or off.
Getting Started Cisco IP Phone 8845 REVIEW DRAFT - CISCO CONFIDENTIAL 17 Messages button Autodials your voice messaging system (varies by system). 18 Back button Returns to the previous screen or menu. 19 Handset Phone handset. Cisco IP Phone 8845 The following sections describe attributes of the Cisco IP Phone 8845. Phone Connections Connect your phone to the corporate IP telephony network, using the following diagram. Draft comment: Design Team: Please provide graphic.
Getting Started Buttons and Hardware REVIEW DRAFT - CISCO CONFIDENTIAL Buttons and Hardware Draft comment: Design Team: Please provide graphic. 1 Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). 2 Phone screen Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings.
Getting Started Buttons and Hardware REVIEW DRAFT - CISCO CONFIDENTIAL 4 Softkey buttons Depending on how your system administrator sets up the phone, enable softkey options displayed on your phone screen. 5 Navigation cluster and Select button The Navigation cluster and Select button allows you to scroll through menus, highlight items and select the highlighted item. 6 Release Button Ends a connected call or session. 7 Hold/Resume button Places an active call on hold and resumes the held call.
Getting Started Cisco IP Phone 8851 and 8851NR REVIEW DRAFT - CISCO CONFIDENTIAL 14 Volume button Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook). 15 Contacts button Opens or closes the Directories menu. Use the Contacts button to access personal and corporate directories. 16 Applications button Opens or closes the Applications menu. Use the Applications button to access call history, user preferences, phone settings, and phone model information.
Getting Started Phone Connections REVIEW DRAFT - CISCO CONFIDENTIAL 1 DC adaptor port (DC48V). 5 Access port (10/100/1000 PC) 9 connection. 2 AC-to-DC power supply (optional). 6 Auxiliary port. USB port 3 AC power wall plug (optional). 7 Handset connection. 4 Network port (10/100/1000 SW) 8 Analog headset connection connection. IEEE 802.3at power (optional). enabled. Note Each USB port supports the connection of up to five supported and nonsupported devices.
Getting Started Buttons and Hardware REVIEW DRAFT - CISCO CONFIDENTIAL Buttons and Hardware 1 Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). 2 Phone screen Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.
Getting Started Buttons and Hardware REVIEW DRAFT - CISCO CONFIDENTIAL 3 Programmable feature buttons and Session buttons Your phone provides quick access to your phone lines, features, and call sessions: • Programmable feature buttons (left side): Use to view calls on a line or access features such as Speed Dial or All Calls. These buttons are also called feature buttons.
Getting Started Buttons and Hardware REVIEW DRAFT - CISCO CONFIDENTIAL 7 Hold/Resume button Places an active call on hold and resumes the held call. 8 Conference button Creates a conference call. 9 Transfer button Transfers a call. 10 Speakerphone button Toggles the speakerphone on or off. When the speakerphone is on, the button is lit. 11 Mute button Toggles the microphone on or off. When the microphone is muted, the button is lit. 12 Headset button Toggles the headset on or off.
Getting Started Cisco IP Phone 8861 REVIEW DRAFT - CISCO CONFIDENTIAL 17 Messages button Autodials your voice messaging system (varies by system). 18 Back button Returns to the previous screen or menu. 19 Handset Phone handset. Cisco IP Phone 8861 The following sections describe attributes of the Cisco IP Phone 8861. Phone Connections Connect your phone to the corporate IP telephony network, using the following diagram.
Getting Started Phone Connections REVIEW DRAFT - CISCO CONFIDENTIAL 1 DC adaptor port (DC48V). 6 Auxiliary port. 2 AC-to-DC power supply (optional). 7 Handset connection. 11 3 AC power wall plug (optional). 8 Analog headset connection (optional). 4 Network port (10/100/1000 SW) 9 USB port connection. IEEE 802.3at power enabled. 5 Access port (10/100/1000 PC) connection.
Getting Started Buttons and Hardware REVIEW DRAFT - CISCO CONFIDENTIAL Note Each USB port supports the connection of up to five supported and nonsupported devices. Each device connected to the phone is included in the maximum device count. For example, your phone can support five USB devices (such as three Cisco IP Phone 8800 Key Expansion Modules, one hub, and one other standard USB device) on the side port and five additional standard USB devices on the back port.
Getting Started Buttons and Hardware REVIEW DRAFT - CISCO CONFIDENTIAL 3 Programmable feature buttons and Session buttons Your phone provides quick access to your phone lines, features, and call sessions: • Programmable feature buttons (left side): Use to view calls on a line or access features such as Speed Dial or All Calls. These buttons are also called feature buttons.
Getting Started Buttons and Hardware REVIEW DRAFT - CISCO CONFIDENTIAL 7 Hold/Resume button Places an active call on hold and resumes the held call. 8 Conference button Creates a conference call. 9 Transfer button Transfers a call. 10 Speakerphone button Toggles the speakerphone on or off. When the speakerphone is on, the button is lit. 11 Mute button Toggles the microphone on or off. When the microphone is muted, the button is lit. 12 Headset button Toggles the headset on or off.
Getting Started Cisco IP Phone 8865 REVIEW DRAFT - CISCO CONFIDENTIAL 17 Messages button Autodials your voice messaging system (varies by system). 18 Back button Returns to the previous screen or menu. 19 Handset Phone handset. Cisco IP Phone 8865 The following sections describe attributes of the Cisco IP Phone 8865. Phone Connections Draft comment: Design Team: Please provide graphic. 1 DC adaptor port (DC48V). 6 Auxiliary port. 2 AC-to-DC power supply (optional). 7 Handset connection.
Getting Started Buttons and Hardware REVIEW DRAFT - CISCO CONFIDENTIAL Buttons and Hardware Draft comment: Design Team: Please provide graphic. 1 Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). 2 Phone screen Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings.
Getting Started Buttons and Hardware REVIEW DRAFT - CISCO CONFIDENTIAL 4 Softkey buttons Depending on how your system administrator sets up the phone, enable softkey options displayed on your phone screen. 5 Navigation cluster and Select button The Navigation cluster and Select button allows you to scroll through menus, highlight items and select the highlighted item. 6 Release Button Ends a connected call or session. 7 Hold/Resume button Places an active call on hold and resumes the held call.
Getting Started Power Save and Power Save Plus REVIEW DRAFT - CISCO CONFIDENTIAL 14 Volume button Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook). 15 Contacts button Opens or closes the Directories menu. Use the Contacts button to access personal and corporate directories. 16 Applications button Opens or closes the Applications menu. Use the Applications button to access call history, user preferences, phone settings, and phone model information.
Getting Started Power Save Plus REVIEW DRAFT - CISCO CONFIDENTIAL Power Save Plus Your phone supports the Cisco EnergyWise (EW) program, also known as Power Save Plus. Your system administrator sets up sleep (power down) and wake (power up) times for your phone to save energy. If your phone goes into the Power Save Plus mode, the Select button is lit white. Ten minutes before the scheduled sleep time, the Select button lights up and you receive a message that your phone will power off at a specific time.
CHAPTER 2 Phone Setup • Connect Footstand, page 29 • Adjust the Handset Rest, page 30 • Secure the Phone with a Cable Lock, page 30 Connect Footstand The phone includes an adjustable footstand. If the phone is placed on a table or desk, the footstand can be connected to the back of the phone. The footstand enables the phone angle to be adjusted from a minimum of 35 degrees to a maximum of 50 degrees to ensure an optimal viewing angle.
Phone Setup Adjust the Handset Rest REVIEW DRAFT - CISCO CONFIDENTIAL Adjust the Handset Rest If your phone is wall-mounted, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle. Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Remove the handset from the cradle and pull the plastic tab from the handset rest. Rotate the tab 180 degrees. Hold the tab between two fingers, with the corner notches facing you.
Phone Setup Secure the Phone with a Cable Lock REVIEW DRAFT - CISCO CONFIDENTIAL The security slot can accommodate a lock up to 20 mm wide. Compatible laptop cable locks include the Kensington laptop cable lock and laptop cable locks from other manufacturers that can fit into the security slot on the back of the phone. Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Wrap the looped end of the cable lock and wrap it around object to which you want to secure your phone.
Phone Setup Secure the Phone with a Cable Lock REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.
CHAPTER 3 Basic Operations • Clean the Phone Display, page 33 • Make Calls, page 34 • Navigate and Select Items, page 36 • View All Calls on the Phone, page 37 • Answer Calls, page 37 • Automatically Answer Calls, page 41 • Respond to a Call Waiting Notification, page 42 • Manage Calls, page 42 • Call Forward, page 44 • Mute Phone, page 45 • Hold Calls, page 45 • Set Up Call Back Notification, page 47 • Call Park, page 47 • Manage Intercom Calls, page 49 • View Phone Information, page 50 • Video Calls, pa
Basic Operations Make Calls REVIEW DRAFT - CISCO CONFIDENTIAL Caution Use only a soft, dry cloth to wipe the phone display. Do not use any liquids or powders on the phone because they can contaminate phone components and cause failures. Make Calls If the phone window displays the Unprovisioned message for your primary line, contact your system administrator to get the primary line set up.
Basic Operations Place a Call Using a Headset REVIEW DRAFT - CISCO CONFIDENTIAL Place a Call Using a Headset Procedure Step 1 Step 2 Press New Call. Step 3 Enter a number. Ensure the headset button is lit. If the headset button is not lit, press Headset . Release a Call and Start Another Call When you are on an active call or dialing, and want to release the call, the following actions occur: • The active call ends. • The phone provides dial tone. • You can dial the new call.
Basic Operations Redial a Number REVIEW DRAFT - CISCO CONFIDENTIAL Redial a Number Redial allows you to call the most recently dialed phone number. Procedure Step 1 Step 2 To place a call from any phone line, press Redial. To place the call on a specific phone line, select the line to obtain dial tone and press Redial. Navigate and Select Items Task Action Example Scroll to highlight an item. Press the Navigation cluster and Select button. Highlight a call from the missed call list.
Basic Operations View All Calls on the Phone REVIEW DRAFT - CISCO CONFIDENTIAL Task Action Press the line button. Select a line to use a calling feature (when the line has one or more active Indicators of your line selection include: calls). • The selected line is displayed on the phone screen header. Example Press the line button twice and then press Forward All to forward calls on that line. • On phones with color screens, the color of the icon (on the line label) changes to blue.
Basic Operations Answer the Oldest Call First REVIEW DRAFT - CISCO CONFIDENTIAL Your system administrator sets up the Answer button depending on your call-handling needs and work environment. This feature is typically set up for users who have multiple lines. When you get a call, you see a notification window on the phone screen, called a call toast. The call toast remains visible for a preset amount of time.
Basic Operations Call Pickup REVIEW DRAFT - CISCO CONFIDENTIAL Group Pickup Allows you to answer a call on a phone that is outside your call pickup group by: • Using a group pickup number (provided by your system administrator). • Dialing the number of the ringing phone. Other Pickup Allows you to answer a call that is ringing on another phone within in your call pickup group or in an associated call pickup group.
Basic Operations Call Pickup REVIEW DRAFT - CISCO CONFIDENTIAL • If you have multiple lines and want to pick up the call on a nonprimary line, first press the desired line button, then press PickUp. If your phone supports autopickup, you are connected to the call. Step 2 If the call rings, press Answer to connect to the call. Answer a Call Using Group PickUp and a Phone Number Procedure Step 1 Perform one of the following actions: • Press Group PickUp.
Basic Operations Automatically Answer Calls REVIEW DRAFT - CISCO CONFIDENTIAL Answer a Call Using Other PickUp Procedure Step 1 Perform one of the following actions: • Press OPickUp to answer a call in your pickup group or in an associated group to your phone. • If you have multiple lines and want to pick up the call on another line, first press the desired line button, then press OPickUp. Step 2 If the call rings, press Answer to connect to the call.
Basic Operations Respond to a Call Waiting Notification REVIEW DRAFT - CISCO CONFIDENTIAL b) If you do not want calls to answer automatically on your speakerphone, press the headset button make and answer calls using a headset or the handset.
Basic Operations Transfer a Call to Another Number REVIEW DRAFT - CISCO CONFIDENTIAL Procedure Step 1 Step 2 Step 3 To redirect an incoming (ringing) call while on another call, highlight the incoming call, then press Decline. Otherwise, press Decline to redirect the current, active call. To redirect an incoming call while not on a call, press Decline. To redirect a held call, first resume the call and then press Decline.
Basic Operations Monitor and Record Calls REVIEW DRAFT - CISCO CONFIDENTIAL Monitor and Record Calls Monitoring and Recording allows you to monitor and record calls if desired. Your system administrator enables this feature, which can be set up for automatic recording of all calls or recording of individual calls, when required. Procedure To start or stop recording, press Record on your phone. You may hear notification tones while you monitor and record calls.
Basic Operations Mute Phone REVIEW DRAFT - CISCO CONFIDENTIAL Step 3 Depending on how your voicemail system is set up, you may be able to press Messages to forward all calls to voicemail. Visual confirmation displays for a few seconds to confirm the number to which your calls will be forwarded. To verify that your calls are forwarded, look for: • A Forward All icon in the line label. • The forwarding information in the header. Step 4 To cancel call forwarding, press Forward Off.
Basic Operations Put a Call on Hold by Answering a New Call REVIEW DRAFT - CISCO CONFIDENTIAL Procedure If you have a held call and an active call, press the line button for the held call to resume that call and place the other call on hold automatically. Put a Call on Hold by Answering a New Call If you are already on a call and receive a new call, answering the new call puts the first call on hold automatically. Procedure Press flashing amber line button or press Answer to answer the ringing call.
Basic Operations Set Up Call Back Notification REVIEW DRAFT - CISCO CONFIDENTIAL Set Up Call Back Notification Procedure Step 1 Step 2 Press Callback while listening to the busy tone or ring sound. Press Exit to exit the confirmation screen. Your phone alerts you when the line is free. Step 3 Press Call to place the call again.
Basic Operations Park and Retrieve a Call Using Call Park REVIEW DRAFT - CISCO CONFIDENTIAL Park and Retrieve a Call Using Call Park Procedure Step 1 Step 2 Step 3 During a call, press Park, and then hang up. Your phone displays the number where the system parked the call. The parked call is put on hold, and you can press Resume to resume the call on your phone. From any other Cisco IP Phone in your network, enter the number where the call is parked to retrieve the call.
Basic Operations Park a Call Using Manual Directed Call Park REVIEW DRAFT - CISCO CONFIDENTIAL Park a Call Using Manual Directed Call Park Procedure Step 1 Step 2 Step 3 Step 4 Step 5 During a call, press Transfer . Enter the Directed Call number where you will park the call. Press Transfer again to finish parking the call and then hang up. Retrieve the call from any other Cisco IP Phone in your network as follows: a) Enter the park retrieval prefix. b) Dial the Directed Call number.
Basic Operations Place a Dialable Intercom Call REVIEW DRAFT - CISCO CONFIDENTIAL Your phone enters whisper mode until the recipient accepts the intercom call. If you are on an active call, that call is placed on hold. Listen for the intercom alert tone, then begin speaking. Press Intercom to end the call. Note Step 2 Step 3 Place a Dialable Intercom Call Procedure Step 1 Step 2 Step 3 Step 4 Press Intercom. Enter the intercom code.
Basic Operations Video Calls REVIEW DRAFT - CISCO CONFIDENTIAL • Model Number • IP Address • Host Name • Active Load • Last Upgrade • Active Server • Stand-by-Server Procedure Step 1 Step 2 Step 3 . Press Applications Select Phone Information. Press Exit to return to the Applications screen. Note You can press Show detail to view the upgrade process during an upgrade. Video Calls The Cisco Unified IP Phones supports phone calls that contain video (if present).
Basic Operations Enable Full Screen Video REVIEW DRAFT - CISCO CONFIDENTIAL Procedure To display the softkeys, do one of the following actions: • Press Mute. • Change the state of the video such as by plugging in the camera. • Touch the phone screen (Cisco Unified IP Phone 9971 only). • Press any softkey (Cisco Unified IP Phone 9951 only). Enable Full Screen Video Procedure Step 1 Step 2 Press Full Screen. Press Minimize to return to the original view.
Basic Operations Adjust Picture-In-Picture Position REVIEW DRAFT - CISCO CONFIDENTIAL The Swap is only available if you are in full-screen view. Adjust Picture-In-Picture Position Procedure Step 1 Step 2 Press PIP to move the picture-in-picture (PIP) window to a different quadrant of the screen. To disable PIP, press PIP five times.
Basic Operations Sign In To the Cisco Unified Communications Self Care Portal REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.
CHAPTER 4 Contacts • Corporate Directory, page 55 • Personal Directory, page 56 • Fast Dial, page 59 • Fast-Dial Codes with Personal Directory, page 59 • Cisco WebDialer, page 61 Corporate Directory The Corporate Directory menu contains corporate contacts that you can access on your phone. Your system administrator sets up and maintains the directory. Search and Dial a Contact Procedure Step 1 Step 2 Step 3 Press Contacts .
Contacts Search and Dial a Contact While On a Call REVIEW DRAFT - CISCO CONFIDENTIAL • From the keypad, press the number that displays in the upper right corner of the contact label. • Press Speakerphone • Press Headset . . • Pick up the handset. Search and Dial a Contact While On a Call Procedure Step 1 Step 2 Step 3 . Press Contacts Use the Navigation cluster and Select button to scroll and select Corporate Directory.
Contacts Sign In and Out of the Personal Directory REVIEW DRAFT - CISCO CONFIDENTIAL Sign In and Out of the Personal Directory Procedure Step 1 Step 2 Step 3 Step 4 Press Contacts . Select Personal Directory. Enter the user ID and PIN, and press Submit. Select Log Out, press Select, and then press OK. Add a Personal Directory Entry from the Phone Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Press Contacts . Sign in to Personal Directory. Select Personal Address Book.
Contacts Dial a Number from the Personal Directory REVIEW DRAFT - CISCO CONFIDENTIAL • First Name • Nickname Step 5 Enter the search criteria information and press Submit. Dial a Number from the Personal Directory Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Press Contacts . Sign in to Personal Directory. Select Personal Directory and search for an entry. Select the personal address book entry that you want to dial. Press Call.
Contacts Delete a Personal Directory Entry REVIEW DRAFT - CISCO CONFIDENTIAL Delete a Personal Directory Entry Procedure Step 1 Press Contacts Step 2 Step 3 Step 4 Step 5 Step 6 . Sign in to Personal Directory. Select Personal Address Book and search for an entry. Press Select. Press Edit. Press Delete. You may need to press More first. Step 7 Press OK to confirm the deletion. Fast Dial Fast Dial allows you dial a phone number from the Fast Dial service on your phone.
Contacts Assign a Fast Dial Code to a Personal Directory Entry REVIEW DRAFT - CISCO CONFIDENTIAL Assign a Fast Dial Code to a Personal Directory Entry Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Press Contacts . Select Personal Directory. Select Personal Address Book. Enter the name and press Submit. Press Select and then press FastDial. Select a number and press Select. Scroll to an unassigned fast-dial index and press Submit.
Contacts Cisco WebDialer REVIEW DRAFT - CISCO CONFIDENTIAL Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco IP Phone to directory contacts by selecting items in a web browser. For more information, contact your system administrator. Use Cisco WebDialer with Another Online Corporate Directory Procedure Step 1 Draft comment: Once the engineering team provides the information, the correct access details will be added.
Contacts Sign Out of Cisco WebDialer REVIEW DRAFT - CISCO CONFIDENTIAL Note If you select Do not display call information, the Make Call Window is not displayed when you next use the phone. If you select Disable auto close, the call window does not automatically close after 15 seconds. Sign Out of Cisco WebDialer Procedure Step 1 Step 2 Access the Make Call or Hang Up window. Select Sign Out.
CHAPTER 5 Call History • Call History Overview, page 63 • View the Call History, page 65 • View Call Record Details, page 65 • Filter the Call History, page 65 • Dial From the Call History, page 66 • Edit a Phone Number, page 66 • Clear the Call History, page 67 • Delete a Call Record, page 67 Call History Overview Call History allows you to view information about the last 150 calls on your phone.
Call History Call History Overview REVIEW DRAFT - CISCO CONFIDENTIAL Note On the Cisco IP Phone 8811, the icon is gray. If the caller ID is unavailable, “Unknown” is displayed, and the phone number is listed. Calls for the same caller ID and phone number are grouped together only when if they occur in chronological order and do not have calls associated.
Call History View the Call History REVIEW DRAFT - CISCO CONFIDENTIAL View the Call History Procedure Step 1 Press Applications Step 2 Step 3 Step 4 Select Recents. Scroll and select a call record or call group. Press Exit to return to the Applications screen. . View Call Record Details Procedure Step 1 Step 2 If you are on a connected call, press Show Detail to show the Call Details screen. This screen displays single call information and call duration and updates each second.
Call History Dial From the Call History REVIEW DRAFT - CISCO CONFIDENTIAL Dial From the Call History Procedure Step 1 If the phone is not in idle state, perform the following steps: a) Press Applications and select Recents. b) Select the call record that you want to dial and perform one of the following: • Press Call. • Pick up the handset. • Press Details. • Step 2 Press Speakerphone or Headset .
Call History Clear the Call History REVIEW DRAFT - CISCO CONFIDENTIAL Clear the Call History Procedure Step 1 Step 2 Step 3 Step 4 Press Applications and select Recents. Select All Lines or the required line. Press Clear list and then press Delete to delete the call history list. Press Cancel to go back to the Call History screen. Delete a Call Record Procedure Step 1 Step 2 Step 3 and select Recents. Press Applications Highlight the individual call record or call group that you want to delete.
Call History Delete a Call Record REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.
CHAPTER 6 Voicemail • Access Voicemail, page 69 • Check for Voice Messages, page 69 • Listen to Voice Messages, page 70 • Visual Voicemail, page 70 Access Voicemail Procedure Step 1 Step 2 Press Messages. Follow the voice prompts. Check for Voice Messages Procedure Check for voice messages in any of these ways: • Look for a solid red light on your handset. You can set up the visual message waiting lamp using the Self Care Portal. • Look for a colored box beside the line button.
Voicemail Listen to Voice Messages REVIEW DRAFT - CISCO CONFIDENTIAL When you select a line with a Message icon, the Login screen displays on the phone screen. Note If you had selected Yes in the Remember me screen when you last logged in, the messages list is displayed. If there are more than 99 new voice messages, the message count is replaced by a plus (+) sign. If call forwarding is set up on a line that has new voice messages, the Call Forward icon the Message icon on the line label.
Voicemail Visual Voicemail REVIEW DRAFT - CISCO CONFIDENTIAL For more information, see Quick Start Guide for Visual Voicemail at http://www.cisco.com/c/en/us/support/ unified-communications/unity-connection/products-user-guide-list.html. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.
Voicemail Visual Voicemail REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.
CHAPTER 7 Advanced Calling Features • Conference, page 73 • Meet Me Conference, page 75 • Speed Dial, page 76 • Do Not Disturb, page 78 • Malicious Call Identification, page 79 • Extension Mobility, page 79 • Mobile Connect, page 80 • Line Status, page 82 • Custom Line Filters, page 83 • Hunt Groups, page 86 • Barge , page 87 • Call Chaperone, page 88 • Uniform Resource Identifier Dialing, page 89 • Intelligent Proximity for Mobile Devices, page 90 • Intelligent Proximity for Tablets, page 94 Conference
Advanced Calling Features Add a Third Party to a Conference REVIEW DRAFT - CISCO CONFIDENTIAL Add a Third Party to a Conference Procedure Step 1 Step 2 Start with a connected call that is not on hold. Press Conference and do one of the following: • Enter the phone number for the party you want to add and press Call. • Press a speed-dial button. • Press Speed Dial, enter a speed-dial number, and press Speed Dial again. • Press Active Calls and select a call. • Select a call from the Call History.
Advanced Calling Features View Conference Participants REVIEW DRAFT - CISCO CONFIDENTIAL Procedure Step 1 Call a new conference participant, but do not add the participant to the conference. You must wait until the call is connected. Step 2 Press Swap to toggle between the participant and the conference. View Conference Participants You can view the details of the last 16 participants who joined the conference. Procedure While in a conference, press Show Details to view a list of participants.
Advanced Calling Features Host a Meet Me Conference REVIEW DRAFT - CISCO CONFIDENTIAL Host a Meet Me Conference Procedure Step 1 Step 2 Step 3 Step 4 Obtain a Meet Me phone number from your system administrator. Distribute the Meet Me phone number to participants. When you are ready to start the meeting, lift the handset to get a dial tone and press Meet Me. Dial the Meet Me phone number. Join a Meet Me Conference Procedure Step 1 Step 2 Dial the Meet Me phone number that the conference host provides.
Advanced Calling Features Place a Call with a Speed-Dial Button REVIEW DRAFT - CISCO CONFIDENTIAL Place a Call with a Speed-Dial Button Before You Begin Before you can use speed-dial buttons on your phone, you must set up Speed Dial in the Self Care Portal. Procedure To place a call, press a speed-dial button on the left side of your phone. Use a Speed-Dial Code On Hook Before You Begin Before you can use speed-dial codes on your phone, you must set up Speed Dial in the Self Care Portal.
Advanced Calling Features Do Not Disturb REVIEW DRAFT - CISCO CONFIDENTIAL Note Be aware of the following requirements when you include FAC and CMC in the speed-dial string: • FAC must always precede CMC in the speed-dial string. • A speed-dial label is required for speed dials with FAC and DTMF digits. • Only one comma is allowed between FAC and CMC digits in the string. Each comma you include represents an additional pause of 2 seconds. For example, two commas (,,) represent a pause of 4 seconds.
Advanced Calling Features Turn DND On and Off REVIEW DRAFT - CISCO CONFIDENTIAL • The ringer on your phone • The ringer and any visual notification that you have an incoming call When DND is enabled, your incoming calls forward to another number, such as your voicemail, if it is set up and the call is not saved or listed in your Call History. The DND feature affects all lines on a phone. The feature does not affect intercom or 911 calls. You can change your DND options from the Self Care Portal.
Advanced Calling Features Enable Extension Mobility REVIEW DRAFT - CISCO CONFIDENTIAL Enable Extension Mobility Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Press Applications . Select Extension Mobility (name can vary, including EM Service). Enter your user ID and PIN (provided by your system administrator). Select a device profile if prompted. to sign out. Press Applications Select Services. Select Extension Mobility. Press Yes when prompted to sign out.
Advanced Calling Features Enable Mobile Connect REVIEW DRAFT - CISCO CONFIDENTIAL Enable Mobile Connect Procedure Step 1 Step 2 Press Mobility to display the current remote destination status (Enabled or Disabled). Press Select to change the status. Turn Mobile Connect On or Off for All Remote Destinations from a Desk Phone Procedure Step 1 Step 2 Press Mobility or To Mobile to display the current remote destination status (Enabled or Disabled). Press Select to change the status.
Advanced Calling Features Hand Off a Call from a Mobile Phone to the Desk Phone REVIEW DRAFT - CISCO CONFIDENTIAL Hand Off a Call from a Mobile Phone to the Desk Phone Procedure Step 1 While on your mobile phone, enter the access code for the hand off feature. For more information, contact your system administrator. Step 2 Step 3 Hang up the call on your mobile phone to disconnect the mobile phone, but not the call. Press Answer on your desk phone within 10 seconds and start talking on the desk phone.
Advanced Calling Features Custom Line Filters REVIEW DRAFT - CISCO CONFIDENTIAL Directed Call Park Allows you to monitor the line status of and dial a Directed Call Park number on a speed-dial button. Call Pickup Allows you to monitor the line status of (and pick up a ringing call on) a ringing call on a speed-dial button. Your system administrator can also set up your phone to play an audible alert when a call rings on the monitored line.
Advanced Calling Features Add a Line Filter REVIEW DRAFT - CISCO CONFIDENTIAL Add a Line Filter Procedure Step 1 Step 2 On your phone, go to Applications > Settings. Highlight Call notifications, and press Select. The current filter displays next to the option. Step 3 Highlight Add new filter and press Select. The maximum number of custom filters is 20. If you have already created the maximum number of custom filters, delete a filter before continuing with this procedure.
Advanced Calling Features Duplicate a Line Filter REVIEW DRAFT - CISCO CONFIDENTIAL The filter is deleted and no longer appears in the list of filters. Duplicate a Line Filter Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 On your phone, go to Applications > Settings. Highlight Call notifications, and press Select. Highlight the filter to be duplicated and press Duplicate. Highlight the duplicated filter and press Edit. (Optional) Enter a new name for the filter.
Advanced Calling Features Rename a Line Filter REVIEW DRAFT - CISCO CONFIDENTIAL Rename a Line Filter Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 On your phone, go to Applications > Settings. Highlight Call notifications, and press Select. Highlight the filter to be renamed and press Edit. Enter a new name for the filter. Click Apply. To view the filter, press Back. Hunt Groups Hunt Groups are used to share the call load in organizations that receive a large number of incoming calls.
Advanced Calling Features Display Queue Statistics REVIEW DRAFT - CISCO CONFIDENTIAL Display Queue Statistics Use the queue statistics to check the status of the hunt group queue. Procedure Step 1 Press Queue Status. The Queue status window appears. Step 2 Step 3 To refresh the statistics, press Update. To exit, press Exit. Barge Barge allow you to add yourself to nonprivate calls on a shared line. You access the Barge function using the Merge softkey.
Advanced Calling Features Dismiss the Barge Alert Prompt Window REVIEW DRAFT - CISCO CONFIDENTIAL Privacy applies to all shared lines on your phone. If you have multiple shared lines and Privacy is enabled, others cannot view any of your shared lines. If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual. Procedure Step 1 Step 2 Press Privacy to enable the feature.
Advanced Calling Features Record a Chaperoned Call REVIEW DRAFT - CISCO CONFIDENTIAL Record a Chaperoned Call Procedure Step 1 Answer an incoming call. Record displays if the system determines that the call must be chaperoned and recorded. Step 2 Press Conference Step 3 Step 4 to create a conference call. Enter the phone number for the party you want to add and press Call. When the called party answers, press Conference. The conference begins.
Advanced Calling Features Intelligent Proximity for Mobile Devices REVIEW DRAFT - CISCO CONFIDENTIAL Note When you enter a URI address to place a call, do not pause for more then 10 seconds between key presses. After 10 seconds of inactivity, the phone assumes that it has the complete address and attempts to place the call. When you dial or receive a call through URI dialing, the call window and incoming call alert display the complete URI address.
Advanced Calling Features Pair a Mobile Device REVIEW DRAFT - CISCO CONFIDENTIAL Note You may experience some variances for feature availability due to the operating system and other differences in mobile devices. Pair a Mobile Device You can connect one mobile device and one Bluetooth headset at the same time. You cannot connect one mobile device and one tablet at the same time.
Advanced Calling Features Delete a Mobile Device REVIEW DRAFT - CISCO CONFIDENTIAL Procedure Step 1 Step 2 Press the Applications button and select Bluetooth. Select a mobile device from the available devices list. The previously connected mobile device is disconnected, and the selected mobile device is connected. Delete a Mobile Device Procedure Step 1 Step 2 Select the mobile device in the available devices list. Press Delete. Answer a Mobile Call Procedure Select Answer.
Advanced Calling Features Place a Mobile Call REVIEW DRAFT - CISCO CONFIDENTIAL Place a Mobile Call Procedure Step 1 Step 2 Step 3 Select a mobile line. Enter a ten digit number or select a contact from the call history. Press Call. Move a Call Between the IP Phone and a Mobile Phone Use your Cisco IP Phone to move an active call to or from your mobile device. Procedure Step 1 Step 2 To move the call from your Cisco IP Phone to your mobile device, select Move audio.
Advanced Calling Features Intelligent Proximity for Tablets REVIEW DRAFT - CISCO CONFIDENTIAL Synchronize Bluetooth Contacts The contacts automatically synchronize to the Cisco IP phone when the mobile device connected. The contacts update when a call ends or when the mobile device reconnects. There is no need to sync contact manually. Use the following procedure to check the status of the contacts. Procedure Step 1 Step 2 Step 3 Press Contacts. Select Settings. Select Phone Book Access.
Advanced Calling Features Pair a Tablet REVIEW DRAFT - CISCO CONFIDENTIAL Note If your Cisco IP Phone does not support Bluetooth then it also does not support Intelligent Proximity for Tablets. For example, Cisco IP Phone 8851NR does not support Bluetooth and thus it does not support Intelligent Proximity for Tablets. For more information, contact your administrator. Pair a Tablet You can connect a tablet and a Bluetooth headset at the same time.
Advanced Calling Features Manage Tablet Audio on Phone REVIEW DRAFT - CISCO CONFIDENTIAL Manage Tablet Audio on Phone Cisco IP Phone 8851NR does not support Bluetooth Procedure Step 1 Step 2 Step 3 Step 4 Step 5 To move the audio from the phone handset to the phone headset, press Headset. To move the audio from the phone handset to the phone speakerphone, press Speakerphone. To move the audio from the headset or the speakerphone to the handset, pick up the handset.
CHAPTER 8 Advanced Operations • Applications, page 97 • Mobile and Remote Access Through Expressway, page 98 • Video Calls and Security, page 103 • Call Functions, page 104 • Feature Buttons and Softkey, page 106 • Survivable Remote Site Telephony Overview, page 108 Applications You can view the applications that are running on your phone, including those that are not under Applications menu; for example, Directories.
Advanced Operations Switch to Active Applications REVIEW DRAFT - CISCO CONFIDENTIAL Switch to Active Applications Procedure Step 1 Step 2 Step 3 Step 4 Press Applications . Use the Navigation cluster and Select button to scroll and select Running Applications. Choose a running application and press Switch To to open and use the selected application. Press Exit to close the application. Close Active Applications Procedure Step 1 Step 2 Step 3 Press Applications .
Advanced Operations Phone Features Available for Mobile and Remote Access Through Expressway REVIEW DRAFT - CISCO CONFIDENTIAL Note If the DHCP option 150 is enabled on your network router, you may have trouble logging in to the corporate network. Disable DHCP option 150 on your router and configure the static IP address directly.
Advanced Operations Sign in with Mobile and Remote Access Through Expressway REVIEW DRAFT - CISCO CONFIDENTIAL Available Phone Feature 18. Hold Reversion 19. Immediate Divert 20. Join 21. Meet Me Conference 22. Message Waiting Indicator 2.3 Mobile Connect 24. Mobile Voice Access 25. Music On Hold 26. Mute 27. Onhook Dialing 28. Plus Dialing 29. Redial 30. Speed Dial 31. Transfer 32. Uniform Resource Identifier (URI) Dialing 33. Visual Voicemail 34.
Advanced Operations Cisco Collaboration Problem Reporting Tool REVIEW DRAFT - CISCO CONFIDENTIAL Procedure Step 1 Enter your service name in the Service Name field. Draft comment: Design team: Please provide the updated information on how to enter the menu. Step 2 Step 3 Step 4 Enter your username in the Username field. Enter your password in the Password field. Press Submit. If a login is unsuccessful, an error message appears; log in again, or cancel the login procedure.
Advanced Operations Set Up a VPN Phone for Mobile and Remote Access Through Expressway REVIEW DRAFT - CISCO CONFIDENTIAL Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Press Applications. Select Phone Information. Press Report Problem. Enter the current date in the Date of Problem field. Use the format dd/mm/yyyy. The current date appears in this field by default. Enter a time into the Time of Problem field. The current time appears in this field by default. Select Problem Description.
Advanced Operations Turn Off the Alternate TFTP Server REVIEW DRAFT - CISCO CONFIDENTIAL Draft comment: Design Team: Please confirm this procedure To complete this procedure, you must have a valid TFTP server address, service name, username, and password. If you do not have this information, contact your administrator. Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Step 11 Choose Admin Settings from the Applications menu. Choose Reset Settings. Choose Network Settings.
Advanced Operations Call Functions REVIEW DRAFT - CISCO CONFIDENTIAL Call Functions This section provides information about some of the advanced call functions that are available on Cisco IP Phones. Agent Greeting Agent Greeting allows you to create and update a prerecorded greeting that plays at the beginning of a call, such as a customer call, before you begin the conversation with the caller. You can prerecord a single greeting or multiple greetings as needed.
Advanced Operations Client Matter Code REVIEW DRAFT - CISCO CONFIDENTIAL When you get a call, you see a notification window on the phone screen, called a call toast. The call toast remains visible for a preset amount of time. Your system administrator sets up the default time. If an incoming call has been call forwarded from another phone, you may see additional information in the call toast to identify that the call has been forwarded.
Advanced Operations Shared Lines REVIEW DRAFT - CISCO CONFIDENTIAL Shared Lines Shared lines allow you to use one phone number for multiple phones and either you or your coworker can answer the call. When the line flashes red, your coworker can pick up the call. If you share a line with a coworker: • When a call comes in on the shared line: • Your phone rings, the line button is solid amber, and the session button flashes amber.
Advanced Operations Feature Buttons and Softkey REVIEW DRAFT - CISCO CONFIDENTIAL Feature name Dedicated feature button Programmable feature button Call Forward All X Call Park X Call Park Line Status X Call Pickup (Pick Up) X Call Pickup Line Status X Conference Softkey X X X X Decline X Do Not Disturb X X Group Pickup (Group Pick Up) X X Hold X X Hunt Groups X Intercom X Malicious Call Identification (MCID) X X Meet Me X X Mobile Connect (Mobility) X X X X Mut
Advanced Operations Survivable Remote Site Telephony Overview REVIEW DRAFT - CISCO CONFIDENTIAL Feature name Dedicated feature button Programmable feature button Softkey Redial X X Speed Dial X X Speed Dial Line Status X X Support for Hold Button on USB Headsets Transfer X X X Survivable Remote Site Telephony Overview If communication between your phone and the Cisco Unified Communications Server is interrupted, you receive an alert message on your phone.
Advanced Operations Survivable Remote Site Telephony Overview REVIEW DRAFT - CISCO CONFIDENTIAL Feature Supported Conference List No Transfer Yes Transfer to Active Calls (Direct Transfer) No Auto Answer Yes Call Waiting Yes Caller ID Yes Notes Audible Message Waiting Indicator Yes All Calls Programmable Line Key Yes Answer Programmable Line Key Yes Unified Session Presentation Yes Conference is the only feature supported.
Advanced Operations Survivable Remote Site Telephony Overview REVIEW DRAFT - CISCO CONFIDENTIAL Feature Supported Notes Directed Call Park No The softkey does not display. Hold Reversion No Calls remain on hold indefinitely. Remote Hold No Calls appear as Local Hold calls. Meet Me No The Meet Me softkey does not display. PickUp No The softkey causes no action. Group PickUp No The softkey causes no action. Other PickUp No The softkey causes no action.
CHAPTER 9 User Preferences • Change the Wallpaper, page 111 • Change the Ringtone, page 112 • Adjust the Phone Screen Brightness, page 112 • Adjust Phone Screen Contrast, page 112 • Change the Font Size, page 113 • Change the Phone Name, page 114 • Adjust the Headset Sidetone, page 114 • Phone Services, page 115 • Line Settings, page 115 Change the Wallpaper Your system administrator controls if you can change the wallpaper.
User Preferences Change the Ringtone REVIEW DRAFT - CISCO CONFIDENTIAL Change the Ringtone You can choose a different ringtone for each line that your phone plays to indicate an incoming call. For information about adding custom ringtones to your phone, contact your system administrator. Procedure Step 1 Press Applications . Use the Navigation cluster and Select button to scroll and select Settings. Select Ringtone. If your phone has multiple lines, select a line and press Edit or Select.
User Preferences Change the Font Size REVIEW DRAFT - CISCO CONFIDENTIAL Procedure Step 1 Step 2 Step 3 . Press Applications Use the Navigation cluster and Select button to scroll and select Settings. Select Contrast. • To increase contrast, press up or right on the Navigation cluster. • To decrease contrast, press down or left on the Navigation cluster. Step 4 Press Save to set the contrast, or press Cancel to exit.
User Preferences Change the Phone Name REVIEW DRAFT - CISCO CONFIDENTIAL Procedure Step 1 Step 2 Step 3 Step 4 Step 5 . Press Applications Use the Navigation cluster and Select button to scroll and choose Settings. Choose Font Size. Choose Huge, Large, Regular,Small, or Tiny and press Set. Press Exit to return to the Settings screen. Change the Phone Name You can change the name of the phone from the default name.
User Preferences Phone Services REVIEW DRAFT - CISCO CONFIDENTIAL • High Phone Services Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must subscribe to a phone service using the Self Care Portal before you access it on your phone. For more information, contact your system administrator. If only one service is set up, the service opens by default. If more than one service is set up, select an option from the menu.
User Preferences Line Settings REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.
CHAPTER 10 Cisco Unified Video Camera • Install Cisco Unified Video Camera, page 117 • View Camera Details, page 119 • Cisco Unified Video Camera Features, page 119 • Camera Lens Shutter, page 120 • Camera Preferences, page 121 • Reset Camera, page 124 Install Cisco Unified Video Camera The Cisco Unified Video Camera can be mounted on your Cisco Unified IP Phone 8845 or 8865, or it can be mounted on your computer monitor.
Cisco Unified Video Camera Mount Camera on Monitor REVIEW DRAFT - CISCO CONFIDENTIAL Step 4 Step 5 Look for the installation confirmation message on the phone screen. After installation is complete, adjust the View Area and Brightness settings as needed. Mount Camera on Monitor Procedure Step 1 Step 2 Step 3 Step 4 Obtain a mounting clip and USB extension cable from your system administrator. Remove the protective plastic from the camera lens and body.
Cisco Unified Video Camera View Camera Details REVIEW DRAFT - CISCO CONFIDENTIAL As shown in the following figure, the mounting clip has two removable sliding supports (small and large). Choose the support that best fits your computer monitor; you can remove the remaining support. Step 7 Step 8 Look for the installation confirmation message on the phone screen. After installation is complete, adjust the View Area and Brightness settings as needed.
Cisco Unified Video Camera Camera Lens Shutter REVIEW DRAFT - CISCO CONFIDENTIAL 1 LED: Indicates the state of the camera as follows: 2 • Video transmitting—Green Camera lens: Swivels up and down to adjust the camera angle. The lens shutter can close to block video transmission. • Video muted—Red 3 USB connector 4 Mounting pins: Secures the camera to your Cisco Unified IP Phone. The pins fit into the designated slots on top of the phone.
Cisco Unified Video Camera Close Camera Lens Shutter REVIEW DRAFT - CISCO CONFIDENTIAL Close Camera Lens Shutter The following figure shows the location of the camera lens shutter. Procedure Step 1 Step 2 To close the shutter, rotate the lens clockwise. To open the shutter, rotate the lens counterclockwise.
Cisco Unified Video Camera Adjust Camera Brightness REVIEW DRAFT - CISCO CONFIDENTIAL Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Press Applications . Use the Navigation pad and Select button to scroll and select Accessories. Select Cisco Unified Video Camera. Press Set-up. Press Turn On to enable the Auto Transmit feature, or press Return to return to the Set-up screen.
Cisco Unified Video Camera Access Preview Video REVIEW DRAFT - CISCO CONFIDENTIAL Procedure Step 1 Step 2 Step 3 Step 4 Press Applications . Use the Navigation pad and Select button to scroll and select Accessories. Select Cisco Unified Video Camera. Select View Area • To increase the camera viewing area, press the right or up arrow on the Navigation pad. • To decrease the camera viewing area, press the left or down arrow on the Navigation pad.
Cisco Unified Video Camera Reset Camera REVIEW DRAFT - CISCO CONFIDENTIAL Reset Camera Procedure Step 1 Step 2 Step 3 Step 4 Press Applications . Use the Navigation pad and Select button to scroll and select Accessories. Select Cisco Unified Video Camera and press Reset. The phone resets the default configuration of the Cisco Unified Video Camera. Press Cancel to return to the Accessories screen.
11 CHAPTER Accessories • Accessory List, page 125 • View the Accessories List, page 126 • View Accessories Details, page 126 • USB Devices, page 127 • Set Up Wideband for an Analog Headset, page 128 • Bluetooth Headsets, page 129 • USB Headsets, page 132 • Cisco IP Phone 8800 Key Expansion Module, page 132 Accessory List Your phone supports accessories from Cisco and third-party manufacturers.
Accessories View the Accessories List REVIEW DRAFT - CISCO CONFIDENTIAL Headset Analog X X X X Analog Wideband X X X X Bluetooth — X — X USB — X X X Microphone External PC — — — X Speakers External PC — — — X View the Accessories List You can connect external hardware to your phone using the headjack, Bluetooth, or USB. The accessory list, by default, contains an analog headset that can be set up to enable wideband. Procedure Step 1 Step 2 .
Accessories USB Devices REVIEW DRAFT - CISCO CONFIDENTIAL • Device Type • Device Service • Firmware Version • Paired Status (for Bluetooth devices) • Connected Status • Configured Status Step 4 Step 5 Press Setup to configure the selected accessory for your phone. Press Exit to return to the Applications screen. USB Devices Each USB port supports a maximum of five supported and nonsupported devices that are connected to the phone.
Accessories Set Up Wideband for an Analog Headset REVIEW DRAFT - CISCO CONFIDENTIAL ◦iPAD mini ◦iPhone 4 and iPhone 5 series • Samsung ◦Tablet ◦Note 2 and Note 3 series ◦Galaxy S4 series Note Other mobile devices are supported but there may be instances of incompatibility where they will not get charged. When charging your mobile device using your Cisco IP Phone, the following conditions apply: • When you plug in a tablet, it takes about 3 seconds for the charging to begin.
Accessories Bluetooth Headsets REVIEW DRAFT - CISCO CONFIDENTIAL Step 4 Step 5 Press On or Off to enable or disable wideband for the analog headset. Press Return to return to the Accessories screen. Bluetooth Headsets For Cisco IP Phone 8845, 8851, 8861 and 8865 only; Cisco IP Phone 8851NR does not support Bluetooth. The Cisco IP Phone 8845, 8851, 8861 and 8865 support Bluetooth Class 1 technology when the headsets support Bluetooth.
Accessories Add a Bluetooth Accessory REVIEW DRAFT - CISCO CONFIDENTIAL While using Bluetooth headset, there can be potential interference issues. Therefore Cisco recommends that you reduce the proximity of other 802.11b/g devices, Bluetooth devices, microwave ovens, and large metal objects.
Accessories Turn On Bluetooth REVIEW DRAFT - CISCO CONFIDENTIAL When Bluetooth is turned on, the Bluetooth active icon appears on the phone screen header. Turn On Bluetooth For Cisco IP Phone 8845, 8851, 8861 and 8865 only. Cisco IP Phone 8851NR does not support Bluetooth. If your system administrator has set up the Bluetooth feature for your phone, you can turn it on and off from your phone. Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Press Applications .
Accessories USB Headsets REVIEW DRAFT - CISCO CONFIDENTIAL Procedure Step 1 Step 2 . Press Applications Select a Bluetooth accessory and press Delete. The Bluetooth accessory disconnects (if it was connected) and does not display on the Accessories list. USB Headsets For Cisco IP Phones 8851, 8851NR, 8861 and 8865 only. Your phone supports USB headset devices attaching to all USB ports including side USB, back USB, and Key Expansion Module USB ports.
Accessories Cisco IP Phone 8800 Key Expansion Module Features REVIEW DRAFT - CISCO CONFIDENTIAL phone. The programmable buttons can be set up as phone line buttons, speed-dial buttons, or phone feature buttons. You can add multiple Expansion Modules to the Cisco IP Phone 8851, 8851NR, and Cisco IP Phone 8861.
Accessories Cisco IP Phone 8800 Key Expansion Module Features REVIEW DRAFT - CISCO CONFIDENTIAL LCD screen: Displays the phone number, speed-dial number (or name or other text label), phone service, phone feature, or Privacy assigned to each button. Icons indicating line status appear similar to, and function the same as, those on the Cisco IP Phone to which the Key Expansion Module is attached. 1 Lighted Buttons: 18 line buttons.
Accessories Cisco IP Phone 8800 Key Expansion Module Features REVIEW DRAFT - CISCO CONFIDENTIAL Your administrator sets up the Key Expansion Module to display in one-column or two-column mode. One-column mode In one-column mode, each row in the display corresponds to one line, and this line can be accessed by either the button on the left or the button on the right. In this configuration, the Key Expansion Module displays 9 lines on page 1, and 9 lines on page 2.
Accessories Place a Call on the Key Expansion Module REVIEW DRAFT - CISCO CONFIDENTIAL Two-column mode In two-column mode, each of the buttons on the left and right of the screen is assigned to different lines. In this configuration, the Key Expansion Module displays 18 lines on page 1, and 18 lines on page 2. The following graphic shows the two-column mode. Place a Call on the Key Expansion Module Procedure Step 1 Step 2 Press the line button on the Key Expansion Module. Dial a telephone number.
Accessories Adjust Key Expansion Module Brightness REVIEW DRAFT - CISCO CONFIDENTIAL Adjust Key Expansion Module Brightness Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Press Applications on the phone. Use the Navigation pad and Select to scroll and select Settings. Select Brightness. Select Key Expansion Module. If required, select the KEM number. Adjust brightness. • To increase brightness, press the right arrow on the Navigation pad.
Accessories Adjust Key Expansion Module Brightness REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.
CHAPTER 12 Frequently Asked Questions • Why Can't I See All Active Calls on My Phone?, page 140 • How Do I Redirect an Incoming Call?, page 140 • How Do I Silence a Ringing Call If I'm On a Call?, page 140 • How Do I Resume a Call That is On Hold?, page 140 • What Is the Difference Between Buttons on the Left and Those on the Right of the Screen?, page 141 • Why Do Softkeys Keep Changing?, page 141 • What Is the Best Way to Look at Calls When I Have a Shared Line or Multiple Lines?, page 141 • What Should
Frequently Asked Questions Why Can't I See All Active Calls on My Phone? REVIEW DRAFT - CISCO CONFIDENTIAL Why Can't I See All Active Calls on My Phone? Question Why can't I see all the active calls on my phone? Answer When there are more calls than available session buttons on the phone, you can scroll to see them. Calls are sorted from oldest to newest, with the oldest call at the top of the list.
Frequently Asked Questions What Is the Difference Between Buttons on the Left and Those on the Right of the Screen? REVIEW DRAFT - CISCO CONFIDENTIAL • Press Resume. • Highlight the call by using the Navigation cluster and press Select button. • Press Hold.
Frequently Asked Questions What Should I Do If I Accidentally Press a Button While on a Call? REVIEW DRAFT - CISCO CONFIDENTIAL What Should I Do If I Accidentally Press a Button While on a Call? Question What should I do if I accidentally press a button while on a call? Answer If you are on a call and press a button for another line, your line view will change. Your current call disappears from view and calls for the newly selected line are displayed.
Frequently Asked Questions How Do I Connect Two Calls and then Drop from the Line Myself? REVIEW DRAFT - CISCO CONFIDENTIAL How Do I Connect Two Calls and then Drop from the Line Myself? Question How do I connect two calls and then drop from the line myself? Answer When you are on an active call (not on hold), do the following: 1 Press Transfer and enter the transfer recipient’s phone number in one of these ways: • Press the session button of a held call. • Enter the transfer recipient’s phone number.
Frequently Asked Questions How Can I Combine Two Calls Into a Single Conference Call? REVIEW DRAFT - CISCO CONFIDENTIAL Answer Yes, before completing a conference or transfer, you can press Release or Cancel to cancel it. How Can I Combine Two Calls Into a Single Conference Call? Question How can I combine two calls on hold into a single conference call? Answer Make sure that one of the calls is active (not on hold). If both calls are on hold, resume one cal, and then: 1 Press Conference .
Frequently Asked Questions Where Should I Mount My Cisco Unified Video Camera? REVIEW DRAFT - CISCO CONFIDENTIAL Where Should I Mount My Cisco Unified Video Camera? Question Should I mount my Cisco Unified Video Camera on my phone or on my computer monitor? Answer For casual video calling, a camera mounted directly on the phone is recommended. If you plan to turn to face your computer monitor often (for example, if you are presenting slides), a camera mounted on monitor might be preferable.
Frequently Asked Questions What Happens to Video When I Put a Call On Hold? REVIEW DRAFT - CISCO CONFIDENTIAL What Happens to Video When I Put a Call On Hold? Question What happens to video when I put a call on hold? Answer Video transmission is muted (blocked) until you resume the call.
Frequently Asked Questions Why Does the Video on my Cisco Unifed Video Camera Appear Too Dark? REVIEW DRAFT - CISCO CONFIDENTIAL Answer Lighting conditions (such as windows and ceiling lights) within the camera field of view affect the brightness. Try moving the camera to see if the brightness improves. You can also adjust the brightness setting. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.
Frequently Asked Questions Why Does the Video on my Cisco Unifed Video Camera Appear Too Dark? REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.
CHAPTER 13 Troubleshooting • Missing Alert Calls Button, page 149 • Missing All Calls Button, page 149 • Missing Mobile and Remote Access through Expressway Sign-in Window, page 150 • Cannot Sign In to Personal Directory, page 150 • Cannot Access Self Care Portal, page 151 • Security Error Message, page 151 • Report Phone Problems, page 151 • Documentation, Service Requests, and Additional Information, page 152 Missing Alert Calls Button Issue I would like to use the Alert Calls button but it is not on m
Troubleshooting Missing Mobile and Remote Access through Expressway Sign-in Window REVIEW DRAFT - CISCO CONFIDENTIAL Possible Cause It has not been set up by your system administrator or your system administrator may have set up your phone so that the primary line button performs the All Calls function. Solution Contact your system administrator to enable the All Calls feature for you or check with your administrator about the primary line button functionality.
Troubleshooting Cannot Access Self Care Portal REVIEW DRAFT - CISCO CONFIDENTIAL Cannot Access Self Care Portal Problem You are unable to access your Self Care Portal. Possible Cause Your password needs to be reset or your administrator may have changed your access to the pages. Solution Contact your system administrator. Security Error Message Problem Your phone displays Security Error. Cause Your phone firmware has identified an internal error.
Troubleshooting Documentation, Service Requests, and Additional Information REVIEW DRAFT - CISCO CONFIDENTIAL Documentation, Service Requests, and Additional Information For information about how to obtain documentation, submit a service request, and gather additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html.
CHAPTER 14 Product Safety and Security • Safety and Performance Information, page 153 • FCC Compliance Statements, page 154 • Cisco Product Security Overview, page 155 Safety and Performance Information Power Outage Power outages and other devices can affect your Cisco IP Phone. Your access to emergency service through the phone requires that the phone receive power. If a power interruption occurs, Service and Emergency Calling Service dialing will not function until power is restored.
Product Safety and Security Bluetooth Wireless Headset Performance REVIEW DRAFT - CISCO CONFIDENTIAL • Use shielded cables for the external device, or use cables with a better shield and connector. • Shorten the length of the external device cable. • Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of external devices, cables, and connectors.
Product Safety and Security FCC Receivers and Class B Digital Statement REVIEW DRAFT - CISCO CONFIDENTIAL FCC Receivers and Class B Digital Statement This product has been tested and complies with the specifications for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Product Safety and Security Cisco Product Security Overview REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.
CHAPTER 15 Warranty • Cisco One-Year Limited Hardware Warranty Terms, page 157 Cisco One-Year Limited Hardware Warranty Terms Special terms apply to your hardware warranty and services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/go/hwwarranty.
Warranty Cisco One-Year Limited Hardware Warranty Terms REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.
