Palm, Inc. Confidential Getting, sending, and managing e-mail 3. Press Command + the number of the account you want from the list. Alternately, tap the name of the account. 4. Tap the folders pick list, and tap Inbox if the Inbox is not displayed. repeatedly to scroll through TIP Alternately, you can press the VersaMail button the accounts you have configured in the VersaMail application until you get to the account you want.
Palm, Inc. Confidential Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software NOTE See “Setting VersaMail connection preferences” earlier in this chapter for information on the auto-disconnect feature. See “Selecting a different service for a given e-mail account” earlier in this chapter for information on setting a default connection type. See “Creating mail filters” later in this chapter for more information about filters. NOTE The maximum size of an incoming message is 5KB by default. 4.
Palm, Inc. Confidential Getting, sending, and managing e-mail Icons in the VersaMail application The icons to the left of a message in the Inbox indicate the message’s status. Only the subject header information is downloaded. Only the subject header and attachment information are downloaded. Part or all of the message text is downloaded. Part or all of the message text and attachment information are downloaded.
Palm, Inc. Confidential Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software To read a message: 1. Press Up or Down on the navigator to scroll to the message you want to read. 2. Press Select to select the message, and then press Select again to open the message. 3. After reading the message, press Select to close the message. Viewing other folders When you get new e-mail, it appears in the account’s Inbox folder. You can move e-mail between folders and then view it in the other folder.
Palm, Inc. Confidential Getting, sending, and managing e-mail To change the sort order: 1. Tap the Sort By pick list, and then tap the column name. 2. Tap Descend or Ascend to change the sort order. To change the size of a column in the folder’s list view: 1. Tap and hold the stylus on the column divider. 2. Drag the column divider to change the width of the column.
Palm, Inc. Confidential Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software Alternately, tap the icon to the left of the message, and then tap Move To from the pop-up menu. The folders pick list appears. 3. Press Up or Down on the navigator to move to the folder you want, and then press Select to select the folder. Alternately, tap the folder that you want.
Palm, Inc. Confidential Getting, sending, and managing e-mail A checkmark appears next to the selected messages. 3. Do one of the following: – Press Command + V (alternately, press Function then select Move To on the Message menu. + Menu ), and – Tap a message icon next to a selected message, and then tap Move To on the pick list. 4. Tap the folders pick list, and select a destination folder. 5. Press Function + Enter , or tap OK.
Palm, Inc. Confidential Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software Creating and editing mail folders You can also create new folders so that you can store e-mail messages by subject, person, or project. The VersaMail application has certain existing folders, such as Inbox, Outbox, Drafts, and Trash. The procedure for creating and editing folders varies slightly between POP and IMAP e-mail accounts, as described in the following procedure. To create and edit e-mail folders: 1.
Palm, Inc. Confidential Getting, sending, and managing e-mail – To delete a folder, tap the folder name from the list on the screen, and then tap Delete. For IMAP accounts only, select the check box if you also want to delete the folder on the server, and then press Function + Enter , or tap OK. For POP accounts, the folder will be deleted immediately and you will not see a confirmation screen.
Palm, Inc. Confidential Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software Addressing a message by typing the address You can address a message by entering the complete address. To enter the address: 1. In the New Message screen, tap the To field and enter the address, and then tap Done. For multiple recipients, type a semicolon (;) and then a space between recipient names. NOTE If you enter a comma instead of a semicolon, it is automatically changed to a semicolon.
Palm, Inc. Confidential Getting, sending, and managing e-mail 3. On the Address Lookup screen, tap the address you want, and then tap Add. 4. Repeat steps 2 and 3 to add more addresses. 5. Tap Done. 6. To enter an address in the cc: or bcc: field, tap the field name and follow the steps given for the To field. Using Smart Addressing to address a message Smart Addressing types ahead and completes a recognized e-mail address.
Palm, Inc. Confidential Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software Turning Smart Addressing on or off You can turn Smart Addressing on or off in VersaMail Preferences. By default, Smart Addressing is turned on. To turn Smart Addressing on or off in VersaMail Preferences: 1. In the Inbox, press Command + R. Alternately, in the Inbox, press Function then tap Preferences. + Menu , tap Options, and 2. Tap Advanced. 3. Tap the Enable Smart Addressing check box if it is not selected.
Palm, Inc. Confidential Getting, sending, and managing e-mail 2. Tap the area below the Subject line and enter the text of your e-mail. To access the editing features available on the Edit menu, press Function + Menu . The first character of each sentence is automatically capitalized for you. 3. (Optional) Press Command + A (alternately, tap the Options menu and select Add Attachments). See “Attaching files to e-mail” later in this chapter. 4.
Palm, Inc. Confidential Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software Attaching a personal signature You can include a personal signature, such as your name, e-mail address, and telephone number, to each e-mail you send. To create a personal signature: 1. Press Command + R. Alternately, press Function Preferences. 200 + Menu , tap Options, and then tap 2. Tap Signature. 3. Tap the Attach Signature check box to select it. 4. Enter your signature information. 5.
Palm, Inc. Confidential Getting, sending, and managing e-mail Forwarding e-mail You can quickly forward e-mail messages from any folder other than the Outbox folder. To forward e-mail: 1. Tap the folders pick list and select the folder that contains the e-mail. 2. Tap the e-mail message to display it. 3. Press Command + F. Alternately, tap the Forward button. Tap Forward 4. Tap the word To. 5. On the Recipient List screen, enter or look up the recipient address.
Palm, Inc. Confidential Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software Replying to e-mail You can reply to an e-mail as you are reading it, or start the reply when viewing messages in the folders list view. To reply to an e-mail that you are reading: 1. Tap the e-mail you want to reply to. 2. Press Command + O. Alternately, tap Reply. 202 3.
Palm, Inc. Confidential Getting, sending, and managing e-mail To reply to an e-mail from the folders list: 1. On the message screen, press Right on the navigator to move to and open the Options menu. 2. Press Down on the navigator to move to the Reply option, and then press Select to select this option. TIP Alternately, you can tap the folders pick list, select the folder that contains the e-mail, tap the envelope icon next to the message, and then tap Reply on the pick list. 3.
Palm, Inc. Confidential Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software Working with attachments You can easily download, view, and send attachments with e-mail messages. Viewing attachments on your handheld At times e-mail contains attached files, such as Microsoft Word or text files, that you want to view on your handheld. You can view the following attached files: 204 vCard (.vcf) This is an address. vCal (.vcs) This is usually a calendar appointment or a To Do task. Text (.
Palm, Inc. Confidential Getting, sending, and managing e-mail Among the types of attachments you can receive are the following handheld application files: ■ Address Book entries ■ Date Book appointments ■ To Do list items ■ Memos NOTE The maximum message size that you can retrieve is 60KB for the body text and 2MB total, including attachments. If the attachment is too large, it cannot be downloaded to the handheld. To view an attachment: 1. In the Inbox, tap the message with the attachment.
Palm, Inc. Confidential Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software If an attachment is not downloaded, the message will not show a paper clip icon in the Inbox even though it was sent with an attachment. 2. Click the paper clip icon in the upper-right corner. If the attachment is not downloaded, a paper clip icon will not appear even though the message was sent with an attachment. You must download the attachment for the paper clip icon to appear. Tap paper clip icon to view attachment 3.
Palm, Inc. Confidential Getting, sending, and managing e-mail To determine if a message has an attachment or multiple attachments that exceed the maximum message size: ■ In the Inbox, tap the message title. More button indicates that message plus any attachments exceeds maximum message size If the message plus attachments exceeds the maximum message size, the More button appears on the Message screen.
Palm, Inc. Confidential Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software To download multiple attachments whose total size exceeds the maximum message size: 1. Tap the paper clip icon. 2. Select one of the following: – To return to the Message screen, tap Cancel. – To view any fully downloaded attachments without continuing to download additional attachments, tap No. Follow the procedure for viewing an attachment presented earlier in this chapter.
Palm, Inc. Confidential Getting, sending, and managing e-mail You can attach the following types of files: ■ vCard (.vcf) ■ vCal (.vcs) ■ Memo/Text (.txt) ■ PRC (.prc) ■ PDB (.pdb) To attach a file to a message: 1. Press Command + A. Alternately, press Function Attachment. 2. + Menu , tap Options, and then tap Add Tap the Type pick list and select the file type. Select type of file you want to attach All files of the selected type appear in the Type box.
Palm, Inc. Confidential Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software 3. Tap the file that you want to attach, and then tap Add. The selected file appears in the Attachments box. 4. Repeat steps 4 and 5 to for each attachment you want to add, and then tap Done. To delete an attachment from an e-mail message, tap the attached file in the Attachments box and then tap Delete. TIP 5. Tap Send or Outbox.
Palm, Inc. Confidential Getting, sending, and managing e-mail Deleting messages You can delete one or more e-mail messages from any folder. For example, you can delete old messages in the Inbox or messages that you were working on in the Drafts folder. When you delete a message, it is placed in the Trash folder. See “Emptying the trash” later in this chapter.
Palm, Inc. Confidential Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software 6. (Optional) Tap Also delete message on server if you want to delete the message from the server now. If you selected the setting Delete Msgs on Server in VersaMail Preferences, this check box is selected The selected messages move to the Trash folder and are deleted from your handheld when you empty the trash. If you set the preference to automatically empty the trash, the messages are deleted when the trash is emptied.
Palm, Inc. Confidential Getting, sending, and managing e-mail 3. Tap the Older than pick list, and then tap One Week, One Month, or Choose Date. If you tap Choose Date, you can select a date from the calendar. Tap a date to select it, or tap Today 4. Tap Delete. 5. (Optional) Tap Also delete message on server if you want to delete the message from the server now. 6. Press Function + Enter , or tap OK.
Palm, Inc. Confidential Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software Emptying the trash Deleted e-mail accumulates in the Trash folder and takes up space on your handheld. To increase memory, you should empty the trash regularly. If you want to automatically empty the trash, you can set a preference to empty the trash immediately or empty any e-mail older than a certain number of days. To empty the trash: 1. Press Command + E. Alternately, press Function from the Message menu.
Palm, Inc. Confidential Getting, sending, and managing e-mail To have the trash emptied automatically: 1. Press Command + R. Alternately, press Function Preferences. 2. + Menu , select Options, and then select Tap Advanced. By default, Auto-Empty Mail from Trash is selected, and the time interval is set at Older Than 1 Week. 3. Tap the pick list, and select how often you want the e-mail messages automatically emptied from the trash. – Immediately. – Older Than 1 Day. – Older Than 3 Days.
Palm, Inc. Confidential Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software 3. Tap Mark Read or tap Mark Unread. To mark multiple messages, tap the bullets next to the messages you want, press Function + Menu and then select Mark Read or Mark Unread. TIP 4. Tap Handheld to mark the messages as read or unread on your handheld. Tap Both to mark the messages on both the handheld and the server. If you tap Both, this message appears.
Palm, Inc. Confidential Getting, sending, and managing e-mail Tap Cancel if you want the messages marked during the next HotSync operation or the next time you connect to the server. Read messages appear in plain text; unread messages appear in bold text. Setting preferences for getting and deleting e-mail VersaMail Preferences determine how the VersaMail application gets, sends, and deletes e-mail. To set e-mail preferences: 1. Press Command + R. Alternately, press Function Preferences. 2.
Palm, Inc. Confidential Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software Download Attachments Causes files attached to e-mail to be automatically downloaded to your handheld. Attachments that exceed the maximum message size cannot be downloaded. See “Working with attachments” earlier in this chapter for more information. Signature Enables you to attach a default signature to all your outgoing messages. See “Attaching a personal signature” earlier in this chapter for more information.
Palm, Inc. Confidential Synchronizing e-mail between the handheld and the desktop You can also update an existing Address Book entry with a new e-mail address, or create a second Address Book entry for a name that has an existing record. The procedure is the same as for adding a new Address Book entry.
Palm, Inc. Confidential Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software 4. Click Change. 5. Select Synchronize Active Accounts. Curly accesses POP servers through MAPI only, and accesses IMAP servers through configuration in MultiMail Setting synchronization options and account settings Next, you must configure each e-mail account’s general synchronization settings.
Palm, Inc. Confidential Synchronizing e-mail between the handheld and the desktop 2. (Optional) Select the check box Enable Informational Logging if you want the HotSync log to record information, such as errors encountered, about the conduit during a HotSync operation. Select the account to configure and synchronize 3. Select the account that you want to configure from the Accounts drop-down list. The tab with the account’s name and settings, such as MyMail Settings or Yahoo Settings, is displayed.
Palm, Inc. Confidential Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software If your e-mail application is compatible with Extended MAPI, try Microsoft Exchange 5.0 or later as a choice for the Mail Client option. If your e-mail application is compatible with Simple MAPI (SMAPI), try Microsoft Outlook Express as a choice for the Mail Client option. Although Netscape uses SMAPI, Netscape is not supported. TIP Mail Client Action Microsoft Select a MAPI profile to access the mail server.
Palm, Inc. Confidential Synchronizing e-mail between the handheld and the desktop Mail Client Action If you want to synchronize e-mail for an account that requires APOP authentication, you must select the option to use APOP on your handheld. See “Adding APOP to an account” later in this chapter for details.
Palm, Inc. Confidential Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software 6. Enter the Sync Mail Restrictions you want: – Days in Which to Synchronize Mail: Set how many days of e-mail, between 0 and 999, that e-mail should be synchronized. A value of 0 synchronizes all e-mail in the Inbox during the next HotSync operation. For other values, the conduit synchronizes e-mail for today and the number of days preceding today.
Palm, Inc. Confidential Synchronizing e-mail between the handheld and the desktop Verifying handheld account settings before synchronizing accounts Certain settings you configure on your handheld for a given e-mail account must be set correctly for the synchronization process as well.
Palm, Inc. Confidential Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software To configure Outlook Express: 1. In the Control Panel, click Internet Options. NOTE For Windows XP, click Network and Internet Connections, and then click Internet Options. 2. Click the Programs tab. 3. Select Outlook Express as the default e-mail program. 4. Click OK. You can also make Outlook Express the default e-mail handler within the e-mail application. From the Tools menu, select Options.
Palm, Inc. Confidential Synchronizing e-mail between the handheld and the desktop When you receive a message with an attachment on your handheld, the file is converted to the DataViz format on the handheld when you perform a HotSync operation. You can then read and edit the file in Documents To Go on the handheld. In the Palm VersaMail HotSync Conduit, you can turn off DataViz Documents To Go plug-ins or select other plug-ins. To turn off attachment conversion plug-ins: 1.
Palm, Inc. Confidential Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software Synchronizing an account To synchronize accounts, you must set the HotSync action for the VersaMail application in the HotSync Manager. You can, however, exclude e-mail accounts from a HotSync operation. If you don’t want an account synchronized, deselect the check box Select this check box to synchronize this e-mail account when you perform a HotSync operation.
Palm, Inc. Confidential Going beyond the basics Going beyond the basics Many of the VersaMail application features, such as getting and sending e-mail, you use daily. Other features are used less frequently but are especially valuable in certain situations. For example, filtering e-mail is helpful if you are traveling and want to receive messages only from certain people or about specific subjects. Filters and other special features are discussed in this chapter.
Palm, Inc. Confidential Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software 4. If you want to limit the maximum size of an incoming e-mail message, tap the maximum size field and enter the size in kilobytes. 5. Tap the check box to delete messages on the server when they are deleted in MultiMail Deluxe. If you are selecting this option for an account you created, such as a Yahoo or Earthlink account, the messages are deleted the next time you access your Yahoo account on the web. 6. Tap OK. 7.
Palm, Inc. Confidential Going beyond the basics folder. The filter statement, which is displayed in the Filter Editor, is shown in the following figure. To create a filter: 1. Press Function + Menu . 2. Select Options, and then select Filters. 3. Tap New. 4. Enter a short description of the filter in the Name field. 5. Use the If the pick lists to create criteria for the filter.
Palm, Inc. Confidential Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software 6. Edit line Enter the text that must be found in the header field. For example, if you want to sort e-mail with the subject Sales, enter “Sales.” If you enter more than one criteria, separate each with a comma, for example—Sales, New York. Then get mail and move to pick list Select the folder or mailbox into which you want your filtered e-mail to go. You can also create a new folder for storing the incoming e-mail.
Palm, Inc. Confidential Going beyond the basics The Filters dialog box appears with the filters you created. Filters with a check mark are turned on 3. Tap the pick list in the upper-left corner, and select Connected or Synchronize. – Connected applies a filter to a modem transaction. – Synchronize applies a filter to a HotSync operation. 4. Tap the filter check boxes to select the filters you want to use for subsequent e-mail transactions.
Palm, Inc. Confidential Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software 4. Do one of the following: – To edit the filter, revise your entry in the Name field and/or your selections in the pick lists, and revise the text in the edit line. Tap OK. – To delete the filter, tap Delete, and then tap Yes to confirm deletion. 5. Press Function + Enter , or tap OK.
Palm, Inc. Confidential Going beyond the basics To change the protocol type: 1. In the Server Settings screen, tap the Protocol pick list, and then tap POP or IMAP. 2. Press Function + Enter , or tap OK. To change your username or password: 1. In the Server Settings screen, enter a new username. Your username is typically the first part of your e-mail address, which appears before the @ symbol. 2. Tap the Password box, and enter a new password in the Password Entry dialog box. 3.
Palm, Inc. Confidential Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software To set a default service for this account (different from the default service for your handheld): 1. In the Server Settings screen, tap the Always Connect Using check box. Tap to change the service connection for this e-mail account only from your default handheld service connection 2. Tap the connection type you want from the Services pick list. Select a service connection for this e-mail account only 3.
Palm, Inc. Confidential Going beyond the basics To change e-mail address/mail server settings: 1. In the Server Settings screen, tap Details. 2. Tap the Options pick list and select Address/Servers. 3. Edit any of the following: – E-mail address: Enter the e-mail address of the account you are accessing, such as examplename@yahoo.com. – Incoming mail server: Enter the name of your incoming (POP) mail server, such as pop.mail.yahoo.com.
Palm, Inc. Confidential Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software To change incoming mail server settings: 1. In the Server Settings screen, tap Details. 2. Tap the Options pick list and select Incoming Mail. 3. The incoming mail options are different depending on the connection type you selected and the server protocol—POP or IMAP. . POP accounts 238 IMAP account Leave mail on server (POP only) Leaves e-mail that you receive on the handheld on the server also.
Palm, Inc. Confidential Going beyond the basics 4. Mailbox (IMAP only) Defines the root mailbox on your IMAP server. Deleted Mail (IMAP only) Stores deleted e-mail in the folder you specify on the server. This field is case sensitive, so spell the folder name exactly as it is on the server. For example, if your Deleted Mail folder is called Trash on the server, you must enter Trash in this space. Sent Mail (IMAP only) Shows the name of your Sent Mail folder on the server.
Palm, Inc. Confidential Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software 4. Press Function + Enter , or tap OK. To set additional outgoing mail options: 1. In the Server Settings screen, tap Details. 2. Tap the Options pick list and select Advanced Outgoing. 3. Set additional options for outgoing e-mail: 4. 240 Port Number The default is 25, the port number most SMTP servers use. If you are not sure about the correct port number, check with your mail server administrator.
Palm, Inc. Confidential Going beyond the basics Adding APOP to an account To encrypt your username and password when traveling over the network, some services require APOP to work properly, while others do not work properly if APOP is used. If you aren’t sure if your ISP or web e-mail provider supports APOP, check with your e-mail provider. NOTE APOP works only with accounts that use the POP protocol. To edit an account and add APOP: 1. In your Inbox or another folder screen, press Function 2.
Palm, Inc. Confidential Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software 7. Tap the Options pick list and select Incoming Mail. 8. Select the Use APOP check box. 9. Press Function + Enter , or tap OK. Adding ESMTP to an account Some services require ESMTP authentication to validate your username and password on a given SMTP server. If you aren’t sure if your ISP or web e-mail provider supports ESMTP, check with your e-mail provider. To edit an account and add ESMTP: 242 1.
Palm, Inc. Confidential Going beyond the basics 4. Tap the Account pick list and select Edit Accounts. All e-mail accounts appear in the list 5. Tap the name of the account you want to change, and then tap OK. 6. In the Server Settings screen, tap Details. 7. Tap the Options pick list and select Advanced Outgoing. 8. Select the My server requires authentication (ESMTP) check box. 9. Press Function + Enter , or tap OK.
Palm, Inc. Confidential Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software Copying text from an e-mail message for use in other applications You can copy any text from an e-mail message, either from one you have composed or have read or from an attachment you have downloaded and opened (such as a Word doc), for use elsewhere in the VersaMail application or in another application.
Palm, Inc. Confidential Going beyond the basics View Options Reading a message Delete message from the handheld. Move message to a different folder; select folder from pick list. Change display font (toggles between large and small font). Composing a message Insert the @ symbol into a recipient’s e-mail address. Add attachment. Undoes last action; icon appears in command bar only if you have previously performed one of the actions above or any of the cut/copy/paste functions described below.
Palm, Inc. Confidential Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software – Size of message including any attachments (Size field) – Recipient’s name or e-mail address (To field) Tap header icon to switch to short header Full header shows sender, subject, date, size, and recipient information To switch between short header and full header view, tap the header icon in the upper-right corner of the message screen.
Palm, Inc. Confidential Going beyond the basics Wireless IMAP folder synchronization If you create an IMAP folder in an account on your handheld that matches a folder on the mail server, you can wirelessly synchronize e-mail messages that you move into or out of the IMAP folder, or delete in the folder. When you synchronize a folder, any e-mail messages in the selected folder on the mail server will be downloaded to the same folder on your handheld.
Palm, Inc. Confidential Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software To synchronize multiple pairs of IMAP folders: 1. In your Inbox or another folder screen of an IMAP e-mail account, press Function + Menu . 2. Select Options. 3. Press Command 4. Select the folders you want to synchronize from the pick list. A connection is made to your network provider to update the server with changes from your handheld, and to have your handheld updated with changes from the server.
Palm, Inc. Confidential Going beyond the basics View Selection Message selected Compose N/A New Message Navigation Function Left No function. Select Opens messages for viewing. Right Displays context menu that normally appears when clicking on the e-mail icon for each message. Left Returns you to the “no message selected” options. Up/Down In To, cc, bcc, and Subject fields: Tabs to the next/previous field. In message body text: Scrolls the text viewed on the text list. Select No function.
Palm, Inc. Confidential Chapter 17 Using Palm™ VersaMail™ Personal E-mail Software The following sample procedure shows how to use the navigator to read and delete a message. To read and delete a message: 1. Press Up or Down on the navigator to scroll to the message you want to read. 2. Press Select to select the message, and then press Select again to open the message. 3. After reading the message, press Select to close the message. 4. (Optional) The cursor should remain on the selected message.
Palm, Inc. Confidential Going beyond the basics ShortCut Feature N Create New Message O Reply to Message P Paste Q Go to Bottom R Preferences ...
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Palm, Inc. Confidential CHAPTER 18 Using Palm™ WAP Browser Palm™ WAP Browser enables you to quickly and easily browse the Internet by using specially formatted WAP (Wireless Application Protocol) sites. Use Palm WAP Browser to do the following: ■ Access specially formatted WAP (Wireless Application Protocol) sites. ■ Sign up with a provider to receive Push messages automatically to inform you of important events, such as changes in stock prices.
Palm, Inc. Confidential Chapter 18 Using Palm™ WAP Browser NOTE The appearance of the Welcome screen may differ depending on the wireless service provider you are using. Tap to access menu items. Tap icons to access functions. Indicates status of Push Inbox. Tap to go to Push Inbox. Opening a WAP site Palm WAP Browser allows you to open WAP sites on the Internet. WAP sites are formatted using WML (Wireless Markup Language). These WAP site addresses (URLs) usually begin with wap–for example, wap.palm.
Palm, Inc. Confidential Browsing a WAP site Enter characters using the keyboard, or by tapping an item to insert common URL elements. Tap item to insert common URL elements 3. Tap Open. To open a WAP site from the history list: 1. Tap the Globe icon . 2. Tap the pick list arrow. The most recently visited WAP site URLs are listed. Tap pick list arrow 3. Select a URL from the history pick list and tap Open.
Palm, Inc. Confidential Chapter 18 Using Palm™ WAP Browser ■ Signal strength indicator: Shows the signal strength of the connection. If the signal strength indicator shows only one or two bars, the download could take longer or fail. Move to an area where you have a strong signal.
Palm, Inc. Confidential Using bookmarks If the Palm WAP Browser is connected to a gateway using the optional security layer WTLS, a small padlock is displayed in the title area. Tapping the Padlock icon opens the Connection Information dialog box describing the WAP gateway address and WAP stack configuration. Tap Padlock icon If you have a secure connection using a WAP gateway server certificate, tapping the View certificate button displays certificate information.
Palm, Inc. Confidential Chapter 18 Using Palm™ WAP Browser Adding a bookmark You can add a WAP site to the Bookmarks list in two ways: ■ Add the current WAP page using the Go menu. ■ Enter the information in the Edit Bookmarks dialog box. To bookmark the current WAP page: 1. Open the WAP site. 2. Press Command Stroke + B. Alternately, press Function Bookmarks on the Go Menu.
Palm, Inc. Confidential Using bookmarks 4. Enter the bookmark name and URL, and then tap Done. Enter Bookmark name and URL Tap Done Visiting a bookmarked WAP site By tapping a bookmark on the Bookmarks list, you can quickly open the WAP site. To open a WAP site from the Bookmarks dialog box: 1. Tap the Bookmark icon . 2. Tap a bookmark to begin downloading the WAP page. Tap a bookmark Editing a bookmark You can edit an existing bookmark using the Edit Bookmarks dialog box.
Palm, Inc. Confidential Chapter 18 Using Palm™ WAP Browser 3. Select a bookmark, and then tap Edit. Tap Edit 4. Edit the bookmark name and URL, and then tap OK. Edit the bookmark name and URL Tap OK Deleting a bookmark You can delete sites from your bookmarks list using the Edit Bookmarks dialog box. To delete a bookmark: 1. Tap the Bookmark icon . 2. Tap Edit Bookmarks. 3. Tap the bookmark you want to delete. Tap bookmark Tap Delete 260 4. Tap Delete. 5.
Palm, Inc. Confidential Using your Push Inbox Using your Push Inbox The Push Inbox lists all WAP Push messages received or stored by the handheld. Push messages are sent from services that you sign up for–for example, notifications of new e-mails, changes in stock prices, and so on. The service must support WAP Push. You can open the Push Inbox in the following two ways: ■ Tap Push Inbox from the Go menu. Tap to go to Push Inbox ■ Tap the new message line on the Welcome screen.
Palm, Inc. Confidential Chapter 18 Using Palm™ WAP Browser ■ The time of arrival is set differently depending on when the message was received. If it was received today, the time of arrival is shown. If received yesterday, the text Yesterday is displayed. If received earlier than yesterday, the date of arrival is displayed. Time of arrival: Tapping a message opens the Push Message dialog box, showing all available information about the message.
Palm, Inc. Confidential Setting advanced options You can check or change the gateway settings from the Gateway dialog box. To access the Gateway dialog box, tap Gateway Settings on the Options menu. Tap Gateway Settings Setting advanced options The Advanced dialog box allows you to enable or disable the cache functions, select an access point name, and select a mode.
Palm, Inc. Confidential Chapter 18 Using Palm™ WAP Browser When viewing a page, you can update the current page by tapping the Reload icon. A new page is downloaded from the WAP site. Tap the Reload icon to download a new current page You can also clear cache memory so that all stored pages are deleted by tapping the Clear Cache button on the Advanced dialog box.
Palm, Inc. Confidential Setting advanced options Selecting Mode NOTE Changing the mode can disrupt your access to the Internet. The mode should not be changed unless you receive specific instructions from your wireless service provider. The Mode pick list on the Advanced dialog box allows you to set the WAP stack configuration.
Palm, Inc. Confidential Chapter 18 Using Palm™ WAP Browser Using the security features The Palm WAP Browser uses the Public Key Infrastructure (PKI) method to exchange secure messages between you and another party. PKI is based on the use of a password key pair and a signature key pair. Each key pair has one public key and one signed key. The public key can be available to anyone, but you must store the signed key securely. All security of a PKI solution is based on the integrity of the signed key.
Palm, Inc. Confidential Using the security features To create a password key pair: 1. Press Command Stroke + G. Alternately, press Function the Options menu. + Menu , and then select Generate Keys on Tap Generate Keys 2. Tap Continue. Tap Continue 3. Tap Password key pair. Tap Password key pair 4. Enter your password twice and tap OK.
Palm, Inc. Confidential Chapter 18 Using Palm™ WAP Browser If you have already created a password key pair, enter the password you have already created. You can use any characters to set the password or signature– for example, small and capital letters, numbers, or symbols. Enter password twice Tap OK A Generating Key Pair dialog box appears, informing you that it may take an hour to generate the key pair. When the key pair has been generated, a confirmation dialog box appears. 5. Tap OK.
Palm, Inc. Confidential Using the security features To change your password: 1. Press Command Stroke + P. Alternately, press Function on the Options menu. + Menu , and then select Change Password Tap Change Password 2. Tap Personal password. Tap Personal password 3. Enter your current password, and then tap OK. Enter your current password Tap OK 4. Enter the new password, and then tap OK.
Palm, Inc. Confidential Chapter 18 Using Palm™ WAP Browser 5. Verify the new password by entering the password again, and then tap OK. Enter your new password Tap OK 6. In the Information dialog box, tap OK. NOTE Changing a password and changing a signature are similar. To change your signature, follow the steps for changing your password, and select Authentification signature in step 3.
Palm, Inc. Confidential Using the security features 3. If you have several key pairs, a list of certificates is displayed and you can tap the appropriate certificate. Tap certificate 4. Tap View Signed Key to view the signed public key. Tap View Signed Key 5. Tap OK. NOTE Viewing a password and changing a signature key pair are similar. To view your signature public key, follow the steps for viewing your password public key, and select Signature key pair in step 2.
Palm, Inc. Confidential Chapter 18 Using Palm™ WAP Browser To store a certificate: 1. Tap the certificate download link. The certificate download link varies depending on the WAP site. Tap link 2. Tap Save. Tap Save 3. Enter your password and tap OK. Your password is the same password that was set when you generated your Password key pair. Enter your password Tap OK 4. 272 If you are storing a user certificate, you can enter a friendly name and tap OK.
Palm, Inc. Confidential Using the security features The name is used for the certificate list when you are viewing your certificates. Make the name clear so that you can recognize the certificate. The friendly name is optional. Enter an easily recognizable name for user certificate Tap OK 5. Tap OK. Viewing certificates You can view your stored certificates by opening the Certificates dialog box from the Options menu. To view your stored certificates: 1.
Palm, Inc. Confidential Chapter 18 Using Palm™ WAP Browser Using Palm WAP Browser menus Palm WAP Browser menus are shown here for your reference, and the Palm WAP Browser features that is not explained elsewhere in this book is described here. See “Using menus” in Chapter 4 for information about choosing menu commands. Go menu Options menu About WAP Browser 274 Shows version information for Palm WAP Browser.
Palm, Inc. Confidential CHAPTER 19 Using World Clock World Clock enables you to view the current time and date in multiple locations and to set an alarm. Use World Clock to do the following: ■ View the current time and date in three locations. ■ Open a preferences screen where you can set the time and date for all the applications on your handheld. ■ Set an alarm. ■ Set Daylight Saving options. To open World Clock and view the time: 1. Press Home 2. Select the World Clock icon TIP . .
Palm, Inc. Confidential Chapter 19 Using World Clock The following procedures show you how to set the Location and Date & Time from within World Clock. See “Date and Time preferences” in Chapter 21 for details on setting these preferences. To set the Location: 1. Tap the primary location pick list. Primary location pick list 2. Tap the location you want to use as the primary location. The location you select is typically a large city in the same time zone as the one where you live.
Palm, Inc. Confidential Setting the primary location To set the time: 1. Tap Set Date & Time. 2. Tap the Set Time box. Tap to set time 3. Tap the up or down arrows to change the hour. 4. Tap each number of the minute, and then tap the arrows to change them. 5. Press Function + Enter , or tap OK. 6. Press Function + Enter , or tap Done.
Palm, Inc. Confidential Chapter 19 Using World Clock Setting the secondary locations The secondary locations display the date and time in two locations other than the primary location. You can use the secondary locations to view the time in places to which you travel or you need to contact people. The date and time in the secondary locations are based on the Date & Time in the primary location. To select the secondary Locations: 1. Tap the pick list next to the secondary location.
Palm, Inc. Confidential Adding a location 7. (Optional) Tap the Time Zone box and select a time zone. 8. Press Function + Enter , or tap OK. 9. Press Function + Enter , or tap Done. To set Daylight Saving options: 1. From the Edit Location dialog box, tap the This location observes Daylight Saving Time check box to select it. 2. Tap the Start box. 3. Tap the month when daylight saving begins. 4. Tap the Week pick list. 5.
Palm, Inc. Confidential Chapter 19 Using World Clock Modifying a Location If you add a location and later realize you did not use the correct settings, you can modify the location. To modify a Location: 1. Tap a Location pick list. 2. Select Edit List. 3. Select the location you want to modify. 4. Tap Edit. 5. Adjust the settings. See “Adding a location” earlier in this chapter for details. 6. Press Function + Enter , or tap OK. 7. Press Function + Enter , or tap Done.
Palm, Inc. Confidential Setting an alarm Setting an alarm In addition to setting and displaying the Date & Time, World Clock also provides a convenient travel alarm feature. You can set an alarm to sound during the next 24-hour period. To set an alarm: 1. Tap the box next to the Alarm icon 2. Tap the time columns to set the hour and minute. 3. Press Function 4. When the alarm reminder message appears, do one of the following: + Enter to open the Set Alarm dialog box. , or tap OK.
Palm, Inc. Confidential Chapter 19 Using World Clock Using World Clock menus World Clock menus are shown here for your reference, and World Clock features that are not explained elsewhere in this book are described here. See “Using menus” in Chapter 4 for information about choosing menu commands. Options menu Display Options Opens a dialog box where you can choose which information appears on the World Clock screen. Show Multiple Locations. Activates the secondary location displays.
Palm, Inc. Confidential CHAPTER 20 Performing HotSync® Operations HotSync® technology enables you to synchronize data between one or more Palm OS® handhelds and Palm™ Desktop software or another PIM such as Microsoft Outlook. To synchronize data, you must connect your handheld and Palm Desktop software. You can synchronize your data either directly or indirectly. Direct methods include placing your handheld in the cradle/cable attached to your computer, or using infrared communications.
Palm, Inc. Confidential Chapter 20 Performing HotSync® Operations Available only when Palm Desktop software is running Starts HotSync Manager and monitors requests automatically when you open Palm Desktop software. Manual Monitors requests only when you select HotSync Manager from the Start menu. If you’re not sure which option to use, keep the default setting: Always available. 4.
Palm, Inc. Confidential Customizing HotSync application settings To set the HotSync options on a Mac: 1. Double-click the HotSync Manager icon in the Palm folder. 2. Click the HotSync Controls tab and select any of the following options. Activates the HotSync software and prepares your computer to synchronize with your handheld. By default, the transport monitor is enabled whenever you start your computer.
Palm, Inc. Confidential Chapter 20 Performing HotSync® Operations To customize HotSync application settings on a Windows computer: 1. Click the HotSync icon the taskbar). in the Windows system tray (lower-right corner of You can also click the HotSync command on the Palm Desktop software menu bar. 2. From the HotSync Manager menu, choose Custom. 3. Select the appropriate username from the list. 4. Select an application in the Conduit list. 5.
Palm, Inc. Confidential Performing cradle/cable HotSync operations 5. Click Conduit Settings. 6. For each application, click the direction in which you want to write data, or click Do Nothing to skip data transfer for an application. Changing the HotSync setting from the default affects only the next HotSync operation. Thereafter, the HotSync Actions revert to their default settings. To use a new setting on an ongoing basis, click Make Default.
Palm, Inc. Confidential Chapter 20 Performing HotSync® Operations If you are a system administrator preparing several handhelds for a group of users, you may want to create a user profile. See “Using File Link” later in this chapter before performing the following steps. You must perform your first HotSync operation with a local, direct connection, or with infrared communication, rather than using a modem or network.
Palm, Inc. Confidential Performing cradle/cable HotSync operations 3. Press the HotSync button on the cradle/cable. IMPORTANT The first time you perform a HotSync operation, you must enter a username in the New User dialog box and click OK. Every handheld should have a unique name. To prevent loss of a user’s records, never try to synchronize more than one handheld to the same username. The HotSync Progress dialog box appears and synchronization begins. 4.
Palm, Inc. Confidential Chapter 20 Performing HotSync® Operations Jane Garcia as your username, a folder called Jane Garcia is created in the Users folder. ■ Creates a file named User Data in your username folder. Usernames appear in the User pop-up on the right side of the toolbar. You can change users by selecting a new name in the pop-up menu.
Palm, Inc. Confidential Performing cradle/cable HotSync operations To perform a local HotSync operation on a Mac computer: 1. Place your handheld in the HotSync cradle/cable. 2. Make sure HotSync Manager is enabled: Double-click the HotSync Manager icon in the Palm folder. Click the HotSync Controls tab and make sure the Enabled option is selected. 3. Press the HotSync button on the cradle/cable. The HotSync Progress dialog box appears, followed by the Select User dialog box.
Palm, Inc. Confidential Chapter 20 Performing HotSync® Operations 4. In the Select User dialog box, select the username you entered when you installed the Palm Desktop software, and click OK. The HotSync Progress dialog box reappears, and synchronization begins. 5. Wait for a message on your handheld indicating that the process is complete. After the HotSync process is complete, you can remove your handheld from the cradle/cable.
Palm, Inc. Confidential Conducting IR HotSync operations ■ Your computer must have an installed infrared driver. ■ If you have an external infrared device attached to your computer, a driver is probably included with the device. Consult the documentation included with the device for information on installing the required driver. Check your computer’s documentation to learn if the computer supports infrared communication.
Palm, Inc. Confidential Chapter 20 Performing HotSync® Operations To configure HotSync Manager for infrared communication on a Mac computer: 1. Double-click the HotSync Manager icon in the Palm folder. 2. In the HotSync Controls tab, select Enabled. 3. Click the Connection Settings tab. 4. Select the On check box next to IR Port. 5. Close the HotSync Software Setup window.
Palm, Inc. Confidential Conducting IR HotSync operations Returning to cradle/cable HotSync operations It’s easy to return to using the cradle/cable for HotSync operations. If your cradle/cable is connected to a USB port, you can continue using it while HotSync Manager is configured for infrared communication. Use the following instructions to return to Local USB cradle/cable HotSync operations only when necessary, such as when you have disconnected the cradle/cable from the USB port.
Palm, Inc. Confidential Chapter 20 Performing HotSync® Operations Conducting HotSync operations using an attached modem You can use your attached modem to synchronize your handheld when you are away from your computer. IMPORTANT You cannot perform a wireless HotSync operation using your handheld’s mobile radio. The first HotSync operation must be performed using a local, direct connection, or with infrared communication. After that, you can perform a HotSync operation using an attached modem.
Palm, Inc. Confidential Conducting HotSync operations using an attached modem 3. 4. Adjust the following options as needed. Serial Port Identifies the port for the modem. If you are unsure of the port assignment, look at the Modem Properties in the Windows Control Panel. Speed Determines the speed at which data is transferred. Try the As Fast As Possible rate first, and adjust downward if you experience problems.
Palm, Inc. Confidential Chapter 20 Performing HotSync® Operations 5. Select the On check box of the modem connection you’re using, and then click Settings. 6. In the Settings dialog box, select Modem as the connection type, if it is not already selected. This step is not necessary for internal modems. 7. Adjust the following options as needed. Modem Identifies the type of modem connected to your computer.
Palm, Inc. Confidential Conducting HotSync operations using an attached modem 4. Tap the pick list below the icon and select a modem configuration. Select a modem configuration 5. If you need to create a configuration, press Command Stroke Alternately, press Function on the Options menu. + Menu + S. , and then select Connection Setup See “Connection preferences” in Chapter 21 for more information. 6. Tap the Enter phone # field.
Palm, Inc. Confidential Chapter 20 Performing HotSync® Operations Selecting the conduits for a modem HotSync operation The Conduit Setup dialog box on your handheld enables you to define which files and/or applications synchronize during a modem HotSync operation. You can use these settings to minimize the time required to synchronize data with a modem. To change the Conduit Setup for a modem HotSync operation: 1. Press Home . 2. Tap the HotSync icon 3. Press Command Stroke . + D.
Palm, Inc. Confidential Conducting network HotSync operations Conducting network HotSync operations When you use the network HotSync technology, you can take advantage of the LAN and WAN connectivity available in many office environments. Network HotSync technology enables you to perform a HotSync operation by using Bluetooth technology or an 802.
Palm, Inc. Confidential Chapter 20 Performing HotSync® Operations 4. Click the Network tab and make sure your user name has a checkmark next to it. If the checkmark is not there, click the check box next to your user name. 5. Click OK. 6. Put your handheld in the cradle/cable, and perform a HotSync operation. The HotSync operation records network information about your computer on your handheld.
Palm, Inc. Confidential Conducting network HotSync operations 6. Tap Select Service. Tap here NOTE See “Network preferences” in Chapter 21 for information on creating a network connection. 7. Tap Service and select a service. Tap here 8. Press Function + Enter 9. Press Command Stroke Alternately, press Function the Options Menu. , or tap Done. + D.
Palm, Inc. Confidential Chapter 20 Performing HotSync® Operations Performing a network HotSync operation After you prepare your computer and your handheld and select your Conduit Setup options, you are ready to perform a network HotSync operation. To perform a network HotSync operation: ■ Tap the modem HotSync icon to begin the operation.
Palm, Inc. Confidential Creating a user profile Creating a user profile A user profile enables you to install the same set of data onto multiple Palm OS handhelds before each handheld is individualized with a specific user name and data file. A handheld that is preconfigured with a user profile can be given to anyone because the handheld is not yet identified by a unique user name. The handheld acquires a unique user name when the new user performs his or her first local HotSync operation.
Palm, Inc. Confidential Chapter 20 Performing HotSync® Operations 7. Select the profile from the User list, and create the data for the profile (for example, a company phone list). To create a user profile on a Mac computer: 1. Open Palm Desktop software. 2. From the User pop-up menu, select Edit Users. 3. Click New Profile. 4. Enter a unique name for the profile and click OK. 5. Close the Users window. 6. From the User pop-up menu, select the new profile. 7.
Palm, Inc. Confidential Creating a user profile 4. Select the profile you want to load on the handheld, and click OK. 5. Click Yes to transfer all the profile data to the handheld. The next time you perform a HotSync operation, Palm Desktop software prompts you to assign a username to the handheld. To use a profile for the first-time HotSync operation on a Mac computer: 1. Connect the new handheld to the HotSync cradle/cable. 2. Press the HotSync button 3.
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Palm, Inc. Confidential CHAPTER 21 Setting Preferences for Your Handheld The Preferences screens enable you to customize the configuration options on your handheld, including the following: Buttons Reassign different applications to the buttons on the front panel of your handheld, and the HotSync® button on the cradle. Connection Configure cradle, modem, and infrared communication settings. Date and Time Set the date, time, time zone, and Daylight Saving switch.
Palm, Inc. Confidential Chapter 21 Setting Preferences for Your Handheld Viewing Preferences To open the Preferences screens: 1. Press Home . 2. Tap the Preferences icon 3. Tap the pick list in the upper-right corner of the screen. 4. Select the Preferences screen you want to view. . Buttons preferences The Buttons Preferences screen enables you to associate different applications with the buttons on the front of the handheld.
Palm, Inc. Confidential Connection preferences Connection preferences The connections preferences may have been set by your wireless service provider. Check with your provider before changing the preset settings. IMPORTANT The Connection Preferences screen enables you to define the settings used to connect your handheld to other devices.
Palm, Inc. Confidential Chapter 21 Setting Preferences for Your Handheld Creating and editing GPRS connections IMPORTANT Your wireless service provider may have set your GPRS connection settings. Different settings may affect your service. Contact your wireless service provider before using different settings. To add or edit a GPRS connection: 1. Do one of the following: – To add: Tap New. – To edit: Tap the GPRS connection and tap Edit. 2.
Palm, Inc. Confidential Connection preferences 3. Adjust settings. Access Point Name Opens a dialog box that allows you to change the address on the GPRS network in which data is routed through to outside networks–for example, a specific gateway to the Internet or a specific WAP gateway. Quality of Service Opens up a dialog box that allows you to choose between using the network default settings for quality service or customizing individual settings.
Palm, Inc. Confidential Chapter 21 Setting Preferences for Your Handheld 4. 5. 314 Tap the box under Quality of Service and adjust settings. Network Default Sets the quality to what the GPRS network currently is providing. Custom Allows you to adjust the individual quality settings. Precedence Changes the requested priority that your data receives in times of network congestion. A higher priority results in privileged handling of your data by the network.
Palm, Inc. Confidential Connection preferences Creating and editing GSM connections IMPORTANT Your wireless service provider may have set your GSM connection settings. Changing the settings may affect your service. Contact your wireless service provider before making changes to the settings. To create or edit a GSM connection: 1. Do one of the following: – To add: Tap New. – To edit: Tap the GSM connection and tap Edit. 2. Do one of the following: – To add: Enter name and tap Details.
Palm, Inc. Confidential Chapter 21 Setting Preferences for Your Handheld 3. 4. Tap the pick lists, select the settings, and then tap OK. Speed Sets the modem rate and protocol used for the connection. Autobauding automatically negotiates the best modem rate and protocol at the beginning of the connection. Connection Element Sets the connection as Transparent or Non-Transparent. Press Function + Enter , or tap OK.
Palm, Inc. Confidential Date and Time preferences Tap Details 3. Tap the Speed pick list and select the appropriate speed. 4. Enter the initialization string supplied by the documentation for the modem attached to your mobile phone, if necessary. 5. Press Function + Enter , or tap OK. 6. Press Function + Enter , or tap OK again to save the configuration.
Palm, Inc. Confidential Chapter 21 Setting Preferences for Your Handheld To set the time: 1. Tap the Set Time box. 2. Tap the up or down arrows to change the hour. 3. Tap each number of the minute, and then tap the arrows to change the numbers. 4. Press Function + Enter , or tap OK. To set the time zone: 1. Tap the Location pick list. 2. Select a time zone.
Palm, Inc. Confidential Formats preferences Formats preferences Use the Formats Preferences screen to set the country default and the display format of the dates, times, and numbers on your handheld. Country default The country default sets date, time, week start day, and number conventions based on geographic regions where you might use your handheld. For example, in the United Kingdom, time often is expressed using a 24-hour clock.
Palm, Inc. Confidential Chapter 21 Setting Preferences for Your Handheld General preferences The General Preferences screen enables you to set the auto shutoff interval, alarm options, sounds for your handheld, and the Beam Receive feature. Auto-off delay Your handheld has an automatic shutoff feature that activates after a period of inactivity. This feature turns off the power and backlight but leaves the radio on. This feature helps conserve battery power in case you forget to turn off your handheld.
Palm, Inc. Confidential General preferences System, alarm, and game sounds Your handheld uses a variety of sounds. The System, Alarm, and Game Sound settings enable you to turn the sounds on or off, and to adjust the volume level. To set the system and alarm sounds: 1. Tap the System Sound pick list and select the sound level. When you turn off the System Sounds, you also turn off the “chime” tones associated with the HotSync operation. IMPORTANT 2.
Palm, Inc. Confidential Chapter 21 Setting Preferences for Your Handheld Keyboard Preferences The Keyboard Preferences screen enables you to customize the keyboard. You can set how each key responds when pressed or held. You can also remap the character or function of the key. Any changes you make in the Keyboard Preferences screen become effective immediately; you do not have to change to a different screen or application. To set the key repeat rate: ■ Move the slider or tap the adjustment bar.
Palm, Inc. Confidential Keyboard Preferences Remapping keys Keys can be remapped from their default function to any of the keys or buttons available on the handheld, including the Function keys. To remap a key: 1. Tap Remap keys. 2. Tap a key. Tap a key 3. Tap Remap. You can chose to remap the key and the Function + key combination. Mapping function Tap to remap key Tap to remap Function + key combination 4. Tap Save. Tap pick list and select keyboard Tap character 5.
Palm, Inc. Confidential Chapter 21 Setting Preferences for Your Handheld Mobile preferences The Mobile Preferences screen allows you to view and configure many of the wireless settings for the applications sharing configuration settings. You can also turn the mobile radio on and off. Turning the mobile radio on and off When you open a wireless application, the radio dialog box automatically appears if the mobile radio is turned off.
Palm, Inc. Confidential Mobile preferences To enable or disable call waiting: 1. Tap Call Settings. Tap Call Settings 2. Tap the Enable call waiting check box to select or deselect it. Tap check box 3. Press Function + Enter , or tap OK. Concealing your number You can conceal (block) or display your number when making a call. To conceal or display your number: 1. Tap Call Settings. Tap Call Settings 2. Tap the Conceal my number when making a call check box.
Palm, Inc. Confidential Chapter 21 Setting Preferences for Your Handheld A checkmark appears, indicating that your number is concealed from the recipient when you place a call. Leave the check box blank to display your number to the recipient when you place a call. Tap check box 3. Press Function + Enter , or tap OK. Diverting your calls You can divert (forward) your phone calls, e-mail messages, and faxes to different numbers. To divert your phone calls: 1. Tap Call Settings.
Palm, Inc. Confidential Mobile preferences 3. Tap the Call Type pick list and select Voice. Tap Voice 4. Tap a selection and select On. Tap Lookup to access your Address Book Busy If the line is busy, diverts call to phone number. No Answer If the call is not answered, diverts call to phone number. Not Reachable If the mobile radio is out of range, diverts call to phone number. 5. Enter a phone number for the selection. 6. Press Function + Enter , or tap OK.
Palm, Inc. Confidential Chapter 21 Setting Preferences for Your Handheld To divert your e-mail: 1. Tap Call Settings. Tap Call Settings 2. Tap Call Diverts. Tap Call Diverts 3. Tap the Call Type pick list and select Data. Tap Data 4. Tap the Data pick list and select On. 5. Enter the number.
Palm, Inc. Confidential Mobile preferences To divert your Fax messages: 1. Tap Call Settings. Tap Call Settings 2. Tap Call Diverts. Tap Call Diverts 3. Tap the Call Type pick list and select Data. Tap Fax 4. Tap the Fax pick list and select On. 5. Enter the number. Tap the Data pick list and select On Enter the number Tap Lookup to access your Address Book 6. Press Function + Enter , or tap OK.
Palm, Inc. Confidential Chapter 21 Setting Preferences for Your Handheld Tracking your phone time You can track your phone usage using the Call Timer screen. To check your phone call timer settings: 1. Tap Call Timer. Tap Call Timer 2. Check your phone usage statistics.
Palm, Inc. Confidential Mobile preferences Checking your current status You can check your current status related to your handheld and network access. To check your current status statistics: 1. Tap Current Status. Tap Current Status 2. Check your current status statistics.
Palm, Inc. Confidential Chapter 21 Setting Preferences for Your Handheld Checking your GPRS network usage You can check your GPRS network usage. To check your GPRS network usage: 1. Tap GPRS Meter. Tap GPRS Meter 2. Check your current GPRS statistics.
Palm, Inc. Confidential Mobile preferences Setting your network selection search mode The Search mode setting allows you to specify how the phone will register with a network carrier during mobile radio power-on. The following two options are available: Automatic The phone attempts to register with the home network during mobile radio power-on. If the home network is not available, the phone automatically attempts to register with the next available network (if any).
Palm, Inc. Confidential Chapter 21 Setting Preferences for Your Handheld Viewing and editing your preferred networks list If your home carrier is not available, your mobile registers with the next preferred network on your preferred networks list. You can view and edit your preferred networks. The networks are listed in order of priority, with the most preferred at the top. You can sort the priority list. You can also add and remove networks.
Palm, Inc. Confidential Mobile preferences 3. View the Preferred Networks list. Networks are listed in order of priority, with the most preferred at the top. To sort priority in the Preferred Networks list: ■ Select a network and tap the up or down arrow buttons. To remove a network: ■ Select a network and tap Remove. To add a network to the Preferred Networks list from your Known or Available Networks: 1. Tap Add. 2. Tap the upper-left pick list and select Known Networks or Available Networks.
Palm, Inc. Confidential Chapter 21 Setting Preferences for Your Handheld 3. Select a network, and press Function + Enter , or tap OK. To add a network to the Preferred Networks list by specifying a network ID: 1. Tap Add. 2. Tap the upper-left pick list and select New Network. 3. Enter the five- or six-digit network ID number, and then press Function Enter , or tap OK. If you don’t know the ID, contact the new network (mobile carrier).
Palm, Inc. Confidential Mobile preferences The added networks appear at the bottom of your Preferred Networks list, where you can sort them. Setting PIN for mobile power on When the Security setting is enabled, the mobile requires the user to enter a valid PIN code each time the mobile radio is powered on. The mobile is locked until a valid PIN code is entered. Modification of this setting is PIN code protected. You are prompted to enter a valid PIN code when a change to this setting is saved.
Palm, Inc. Confidential Chapter 21 Setting Preferences for Your Handheld 3. Enter a PIN number using the keypad and press Function tap OK. + Enter The minimum length is four characters, and the maximum length is eight characters. Enter PIN number 4. Press Function + Enter , or tap OK. To change your PIN number: 1. Tap Change PIN. Tap Change PIN 2. Enter your current PIN number. 3. Press Function + Enter , or tap Done. Enter PIN number 4. 338 Enter a new PIN.
Palm, Inc. Confidential Mobile preferences 5. Press Function + Enter 6. Enter your new PIN number again to verify. 7. Press Function + Enter , or tap OK. , or tap OK. Unlocking your SIM card If you enter the current PIN incorrectly three times, the SIM card is locked. A SIM locked alert displays. You must enter an eight-digit PIN Unlock Key (PUK) to unlock your SIM. The PUK is provided by your wireless service provider.
Palm, Inc. Confidential Chapter 21 Setting Preferences for Your Handheld 3. Enter a new PIN. 4. Press Function 5. Enter the new PIN again to verify. 6. Press Function + Enter + Enter , or tap OK. , or tap OK. Setting call barring Call barring is a supplementary service that allows you to bar or block different classes of incoming and outgoing calls ranging from All calls to No barring. The call barring settings are protected by the barring password.
Palm, Inc. Confidential Mobile preferences 3. Tap Edit Settings. Tap Edit Settings 4. Enter a call barring four-digit password using the keypad. 5. Press Function + Enter , or tap OK. Enter password 6. Tap the Incoming Calls or Outgoing Calls pick list to change settings. 7. Press Function + Enter , or tap OK.
Palm, Inc. Confidential Chapter 21 Setting Preferences for Your Handheld To change the call barring password: 1. Tap Change Password. Tap Change Password 2. Enter a new four-digit password. 3. Press Function 4. Enter the new password again to verify. 5. Press Function + Enter + Enter , or tap OK. , or tap OK. Setting Fixed Number Dialing (FND) Fixed Number Dialing (FND) restricts the handheld so that only preprogrammed phone numbers in the FND phone book can be dialed.
Palm, Inc. Confidential Mobile preferences When FND is enabled: ■ Dialing is estricted to numbers contained in the FND phone book, except for emergency calls. ■ You can extend an FND entry by adding digits to the dial string. This makes it possible to restrict dialing to a specific country or area code. To view or dial an FND entry: 1. Select Security. Tap Security 2. Select the Fixed dialing box. Tap box 3. Select an entry and tap Dial.
Palm, Inc. Confidential Chapter 21 Setting Preferences for Your Handheld To add or edit an FND entry: 1. Select Edit. Tap Edit 2. Enter your PIN2 number. 3. Press Function + Enter , or tap Done. Enter PIN2 number Tap OK 4. Tap New, or select an entry and tap Edit. Select an entry to edit Tap New or Edit 344 5. Edit or add the entry. 6. Press Function + Enter , or tap OK.
Palm, Inc. Confidential Mobile preferences You can delete the entry by tapping Delete, or access your Address Book by tapping Lookup. To change the PIN2 number: 1. Select Edit. Tap Edit 2. Enter your PIN2 number. 3. Press Function + Enter , or tap OK. Enter PIN2 number Tap OK 4. Tap PIN2. Tap PIN2 5. Enter the new PIN2 number.
Palm, Inc. Confidential Chapter 21 Setting Preferences for Your Handheld 6. Press Function + Enter or tap OK. The number must be between four and eight digits. 7. Enter the new PIN2 number again to verify. 8. Press Function + Enter , or tap OK. Network preferences Your handheld supports GPRS data connections and acts as a fully functional data modem for circuit-switched connections over GSM.
Palm, Inc. Confidential Network preferences Selecting a service Use the Service setting to select the service template for your wireless service provider or a dial-in server. Service templates are a set of wireless service provider and dial-in server configuration settings that you can create, save, and reuse. Also, you can create new service templates. See “Creating additional service templates” later in this chapter. To select a service: 1. Tap the Service pick list.
Palm, Inc. Confidential Chapter 21 Setting Preferences for Your Handheld Entering a password The Password box identifies the password you use to log in to your server or wireless service provider. Your entry in this field determines whether your handheld prompts you to enter a password each time you log in to your network: ■ If you do not enter a password, your handheld displays the word “Prompt” in this field and asks you to enter a password during the login procedure.
Palm, Inc. Confidential Network preferences Selecting a connection Use the Connection setting to select the method you want to use to connect to your wireless service provider or a dial-in server. See “Connection preferences” earlier in this chapter for information about creating and configuring connection settings. To select a connection: 1. Tap the Connection pick list. Tap here to display a list of available connections 2. Select the connection you want to use.
Palm, Inc. Confidential Chapter 21 Setting Preferences for Your Handheld Entering a prefix A prefix is a number that you dial before the telephone number to access an outside line. For example, many offices require that you dial “9” before dialing a number outside the building. To enter a prefix: 1. Tap the Dial prefix check box to select it. Select this box if you need to use a prefix 2. Enter the prefix. 3. Press Function Enter your prefix here + Enter , or tap OK.
Palm, Inc. Confidential Network preferences Using a calling card The Use calling card field enables you to use your calling card when dialing your wireless service provider or Intranet server. Keep in mind that there is usually a delay before you enter your calling card number. When you define your calling card number, you need to add commas at the beginning to compensate for this delay. Each comma delays transmission of your calling card number for two seconds. To use a calling card: 1.
Palm, Inc. Confidential Chapter 21 Setting Preferences for Your Handheld Creating additional service templates You can create additional service templates from scratch, or you can duplicate existing templates and editing information. After you create a new or duplicate template, you can add and edit settings. To add a new service template: ■ Press Command Stroke + N. Alternately, press Function Service Menu.
Palm, Inc. Confidential Network preferences Idle timeout The Idle timeout setting defines how long your handheld waits before dropping the connection with your wireless service provider or dial-in server when you switch out of a TCP/IP application. To set the Idle timeout: 1. Tap the Idle timeout pick list and select one of the following options: 1 minute Waits one minute for you to open another application before it drops the connection. 2 minutes Waits two minutes. 3 minutes Waits three minutes.
Palm, Inc. Confidential Chapter 21 Setting Preferences for Your Handheld To enter a primary and secondary DNS: 1. Tap the Query DNS check box to deselect it. 2. Tap the space to the left of the first period in the Primary DNS field, and then enter the first section of the IP address. Each section must be a number from 0 to 255. 3. Repeat step 2 for the second, third, and last sections of the Primary DNS field. 4. Repeat steps 2 and 3 for the secondary DNS number. 5.
Palm, Inc. Confidential Network preferences To enter a permanent IP address: 1. Tap the IP Address check box to deselect it and display a permanent IP address field below the check box. 2. Tap the space to the left of the first period, and then enter the first section of the IP address. Each section must be a number from 0 to 255. 3. Tap and enter the remaining sections of the IP address. 4. Press Function + Enter , or tap OK.
Palm, Inc. Confidential Chapter 21 Setting Preferences for Your Handheld Creating a login script on your handheld You can create login scripts by selecting commands from the Command pick list in the Login Script dialog box. Some commands, such as Send, require you to supply additional information. Those commands have a parameter field so that you can add the necessary data. To create a login script: 1. Tap Script. 2. Tap the End pick list. Tap here 3.
Palm, Inc. Confidential Network preferences Delay Tells your handheld to wait a specific number of seconds before executing the next command in the login script. Get IP Reads an IP address and uses it as the IP address for your handheld. This command is used with SLIP connections. Prompt Opens a dialog box and prompts you to enter text of some kind (for example, a password or a security code). End Identifies the last line in the login script. 4.
Palm, Inc. Confidential Chapter 21 Setting Preferences for Your Handheld 3. Press Command Stroke Alternately, press Function Service Menu. 4. Press Function + Enter + D. + Menu , and then select Delete on the , or tap OK. Network preferences menu commands The Network Preferences screen includes menu commands to make it fast and easy to create and edit service templates. See “Using menus” in Chapter 4 for more information about choosing menu commands.
Palm, Inc. Confidential Security preferences To enter the Owner preferences: ■ Enter the text that you want to associate with your handheld in the Owner Preferences screen. If you enter more text than can fit on one screen, a scroll bar automatically appears on the right side of the screen. If you assign a password with the Security Preferences screen, the information in the Owner Preferences screen cannot be changed. In this case, an Unlock button appears at the bottom of the screen.
Palm, Inc. Confidential Chapter 21 Setting Preferences for Your Handheld Assigning a password You can assign a password to protect your private records and to lock your handheld. To assign a password: 1. Tap the Password box. 2. Enter a password. 3. Enter a hint to help your remember your password if you forget it. This is optional. Tap here 4. Press Function + Enter , or tap OK. 5. Enter the same password a second time, and press Function tap OK.
Palm, Inc. Confidential Security preferences To change or delete your password: 1. Tap the Password box. 2. Enter the current password. Tap here 3. Press Function + Enter 4. Do one of the following: , or tap OK. – To change the password and hint, enter the new password and hint, and press Function + Enter , or tap OK. – To remove the password, tap Unassign. Locking your handheld You can lock your handheld so that it cannot be operated until your password is entered.
Palm, Inc. Confidential Chapter 21 Setting Preferences for Your Handheld To set your handheld to lock when you turn it off: 1. Tap the Auto Lock Handheld box. 2. Enter your password. 3. Select On power off. 4. Press Function + Enter , or tap OK. To set your handheld to lock at a preset time: 362 1. Tap the Auto Lock Handheld box. 2. Enter your password.
Palm, Inc. Confidential Security preferences 3. Select At a preset time, and then use the arrows to set the time. 4. Press Function + Enter , or tap OK. To set your handheld to lock after a period of inactivity: 1. Tap the Auto Lock Handheld box. 2. Enter your password. 3. Select After a preset delay. Tap to select Minutes or Hours Enter the amount of time 4. Enter the inactive period, and then select Minute(s) or Hour(s) from the pick list. 5. Press Function + Enter , or tap OK.
Palm, Inc. Confidential Chapter 21 Setting Preferences for Your Handheld IMPORTANT If you lock your handheld, you must enter the exact password to reactivate your handheld. If you forget the password, your handheld will present the hint you have entered to help you remember the password. If you still cannot remember the password, you must perform a hard reset to resume using your handheld.
Palm, Inc. Confidential Security preferences To delete a forgotten password: 1. Tap Lost Password. 2. Press Function + Enter , or tap Yes. Making records private In many applications, you can make individual records private. Private records remain visible and accessible, however, until you select the Security setting to hide or mask all private records. Masked records appear as grey placeholders in the same position they would appear if they were not masked, and are marked with a lock icon.
Palm, Inc. Confidential Chapter 21 Setting Preferences for Your Handheld To mask all private records: 1. Tap the Current Privacy pick list and select Mask Records. Tap Mask Records 2. Press Function private records. + Enter , or tap OK to confirm that you want to mask To display all private records: 1. Do one of the following: – Tap the Current Privacy pick list and select Show Records. – If you do not have a password, hidden and masked records become visible.
Palm, Inc. Confidential ShortCuts preferences To make a record private: 1. Display the entry that you want to make private. 2. Tap Details. 3. Tap the Private check box. 4. Press Function + Enter , or tap OK. ShortCuts preferences The ShortCuts Preferences screen enables you to define abbreviations for entering text. This section describes how to create, edit, and delete a ShortCut. Creating a ShortCut You can create a ShortCut for any words, letters, or numbers.
Palm, Inc. Confidential Chapter 21 Setting Preferences for Your Handheld To use a ShortCut, press Press Function + ShortCut followed by the ShortCut characters. The ShortCut symbol appears at the insertion point to show that you are in ShortCut mode. ShortCut symbol Editing a ShortCut After you create a ShortCut, you can modify it at any time. To edit a ShortCut: 1. Tap the ShortCut you want to edit. 2. Tap Edit. 3. Make the changes you want. 4. Press Function + Enter , or tap OK.
Palm, Inc. Confidential APPENDIX A Maintaining Your Handheld This appendix provides information on the following: ■ Proper care of your handheld ■ Prolonging battery life ■ Resetting your handheld ■ Removing and installing your SIM card Caring for your handheld Your handheld is designed to be rugged and reliable and to provide years of trouble-free service. Please observe the following general tips when using your handheld: ■ Take care not to scratch the screen of your handheld.
Palm, Inc. Confidential Appendix A Maintaining Your Handheld Battery considerations Please note the following considerations for the battery in your handheld: ■ Under normal conditions, you can keep your handheld battery charged by placing it in the cradle between 30 and 60 minutes each day. You can conserve battery life by minimizing the use of the backlight feature, and changing the Auto-off setting that automatically turns the handheld off after a period of inactivity.
Palm, Inc. Confidential Resetting your handheld Performing a soft reset A soft reset tells your handheld to stop what it’s doing and start over again. All records and entries stored in your handheld are retained with a soft reset. After a soft reset, the Welcome screen appears, followed by the Date and Time Preferences screen (to set date and time).
Palm, Inc. Confidential Appendix A Maintaining Your Handheld 3. Wait for the Palm Powered™ logo to appear; then release the power button. 4. When a message appears on the handheld screen warning that you are about to erase all the data stored on your handheld, do one of the following: – Press Up on the navigator to complete the hard reset and display the Digitizer screen. – Press any application button to perform a soft reset. (Pressing a keyboard key has no effect.
Palm, Inc. Confidential Resetting your handheld To restore your data from a Mac computer after a hard reset: 1. Double-click the HotSync Manager in the Palm folder. 2. From the HotSync menu, choose Conduit Settings. 3. From the Users pop-up menu, select the appropriate username. 4. Select an application from the list. 5. Click Conduit Settings. 6. Click Macintosh overwrites handheld. NOTE Changing the HotSync setting from the default affects only the next HotSync operation.
Palm, Inc. Confidential Appendix A Maintaining Your Handheld Installing and removing the SIM card With the SIM card installed, you can use your handheld’s wireless features, such as the mobile phone, SMS, and wireless e-mail. Without the SIM card, you can operate your handheld, but you cannot use the wireless features. If you have not installed your SIM Card, see the Getting Started that came with your handheld or use the following instructions.
Palm, Inc. Confidential Installing and removing the SIM card 3. Do one of the following: – If a placeholder card is present, remove the placeholder card. Then slide the SIM card into place on the access door. Close the access door. – If the SIM card is present (look for the gold contact area), close the access door. After removing the placeholder card, slide the SIM card into place on the access door To remove the SIM card: 1. Turn off the handheld.
Palm, Inc. Confidential Appendix A Maintaining Your Handheld 376 3. Slide the SIM card out of guides on the underside of the access door. Close the access door. 4. Place the SIM card in a nonstatic container for safe keeping.
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Palm, Inc. Confidential Appendix B Frequently Asked Questions Software installation problems Problem Solution The Palm Desktop Installer Menu did not appear when I inserted the CD-ROM into my Windows computer. 1. Click the Start button. 2. Choose Run from the Start menu. 3. Click Browse. 4. Locate your CD-ROM drive and select the autorun.exe file. 5. Click Open. 6. Click OK. I cannot install Palm Desktop software on my Windows computer. Try the following: 1.
Palm, Inc. Confidential Operating problems Operating problems Problem Solution I don’t see anything on my handheld’s screen. Try each of these in turn: ■ Press an application button to ensure your handheld is turned on. ■ Press Function + Brightness . If the Brightness dialog box appears, adjust the brightness by holding down the up scroll button for a few seconds. If this doesn’t work, hold the down scroll button for a few seconds.
Palm, Inc. Confidential Appendix B Frequently Asked Questions My handheld keeps turning itself off. Your handheld is designed to turn itself off after a period of inactivity. This period can be set at one, two, or three minutes. Check the Auto-off setting. See “Auto-off delay” in Chapter 21. My handheld is not making any Check the System, Alarm, and Game Sound settings. sounds. See “System, alarm, and game sounds” in Chapter 21. My handheld’s indicator light is Check the Alarm LED setting.
Palm, Inc. Confidential Wireless problems Wireless problems Problem Solution The signal strength is weak. You can monitor the transmission signal strength using the Signal Strength bar graph. Monitor the signal strength while you try the following solutions: I can’t access the Internet. ■ Move away from your original location, five to ten feet in any direction. ■ If you’re indoors, stand near a window, or move outdoors. ■ Open metal blinds on windows.
Palm, Inc. Confidential Appendix B Frequently Asked Questions I can’t access a web page or a web clipping application. ■ Make sure the mobile radio is on and within range by verifying that the indicator light is flashing green. See “Using the indicator light” in Chapter 2. ■ Try to access the home page of your wireless carrier by pressing the Wireless button. – If you can access the home page, network service is available.
Palm, Inc. Confidential Wireless problems I am having a problem establishing a network connection. (continued) ■ Add a DNS number. If your wireless service provider or dial-in server requires a DNS number and you did not enter that information in the Network Preferences screen, it will appear that you successfully logged into your network. When you try to use an application or look up information, however, the connection fails. If this occurs, try adding a DNS number.
Palm, Inc. Confidential Appendix B Frequently Asked Questions SMS problems Problem Solution I cannot connect to my SMS center. You may need to enter the SMS center telephone number in the SMS Preferences Details dialog box. To find this number, check your mobile phone options screen or your wireless service provider’s web site. See “Setting preferences” in Chapter 15 for details. Palm Mobile problems Problem Solution I connect to my wireless service provider, but the number doesn’t work.
Palm, Inc. Confidential Application problems I am having problems listing memos the way I want to see them. ■ If you cannot manually arrange the order of the memos in the list screen, check the Memo Preferences setting. Make sure that Sort by is set to Manual. ■ If you choose to view your memos alphabetically on Palm Desktop software and then perform a HotSync operation, the memos on your handheld still appear in the order defined in the Memo Preferences setting.
Palm, Inc. Confidential Appendix B Frequently Asked Questions HotSync problems Problem Solution I cannot perform a HotSync Make sure the HotSync cradle is connected securely. operation; what should I check On a Windows computer try these steps: to make sure I am doing it correctly? ■ Check the Windows system tray to make sure the HotSync Manager is running. If it is not, open Palm Desktop software. ■ Make sure you selected Local USB or Local Serial, as appropriate, from the HotSync Manager menu.
Palm, Inc. Confidential HotSync problems I tried to perform a local HotSync operation, but it did not complete successfully. ■ Make sure your handheld is seated in the cradle correctly. ■ Check the connection between the HotSync cradle and the USB or serial port on your computer. ■ Make sure the username you selected in Palm Desktop software matches the username assigned to your handheld. ■ Make sure the date on your computer matches the date on your handheld.
Palm, Inc. Confidential Appendix B Frequently Asked Questions I tried to perform a modem HotSync operation, but it did not complete successfully. Check the following on your computer: ■ Make sure your computer is turned on and that it does not shut down automatically as part of an energy-saving feature. ■ Make sure the modem connected to your computer is turned on and is connected to the outgoing phone line. ■ Make sure the modem you are using with your handheld has an on-off switch.
Palm, Inc. Confidential HotSync problems I tried to perform a modem HotSync operation, but it did not complete successfully. (continued) ■ Make sure you are not running another program, such as America Online, fax or telephony software, or AppleTalk networking, that uses the serial port you selected in the Serial Port Settings tab. ■ Make sure your modem resets before you try again. (Turn off your modem, wait a minute, and then turn it back on.
Palm, Inc. Confidential Appendix B Frequently Asked Questions When I press the HotSync button on the cradle, nothing happens on Palm Desktop software and my handheld times out. ■ Make a copy of your Palm folder. Uninstall, and then reinstall, Palm Desktop software. ■ Turn on your handheld and press the Home HotSync icon, and then tap Local. When I perform a HotSync operation, my information does not transfer to Palm Desktop software.
Palm, Inc. Confidential Beaming problems Beaming problems Problem Solution I cannot beam data to another device with an IR port. ■ If you are beaming to another Palm handheld, confirm that your handheld and the other handheld are between ten centimeters (approximately 4") and one meter (approximately 39") apart, and that the path between the two handhelds is clear of obstacles. Beaming distance to other devices with an IR port may be different. ■ Move your handheld closer to the receiving device.
Palm, Inc. Confidential Appendix B Frequently Asked Questions Password problems Problem Solution I forgot the password, and my handheld is not locked. First, use the password hint to try and remember the password. If this does not help, or if you do not have a password hint, you can use Security to delete the password, but your handheld deletes all entries marked as private.
Palm, Inc. Confidential Technical support To find your handheld version and memory information: 1. Press the Home . 2. Press Command Stroke + L. Alternately, press Function Menu. + Menu , and then select Info on the App NOTE Thousands of third-party add-on applications have been written for Palm OS handhelds. Unfortunately, we are not able to support such a large number of third-party applications.
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Palm, Inc. Confidential Product Regulatory and Safety Information FCC Statement This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. NOTE This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules.
Palm, Inc. Confidential Product Regulatory and Safety Information Responsible Party: Palm™ Tungsten™ W Product Family Palm, Inc. 400 N. McCarthy Blvd. Milpitas, California 95052 United States of America (408) 878-9000 Tested to Comply With FCC Standards FOR HOME OR OFFICE USE Industry Canada The term "IC:" before the certification/registration number only signifies that the Industry Canada technical specifications were met. Battery Warning Do not mutilate, puncture, or dispose of batteries in fire.
Palm, Inc. Confidential Product Regulatory and Safety Information Declaration of Conformity Declaration of Conformity Application of Council Directive(s): 89/336/EEC, 99/5/EC, 95/54/EC, EN60950 Standards to which Conformity is Declared: 89/336/EEC EMC directive 99/5/EC RTTE directive 95/54/EC Vehicular directive EN60950 Safety directive ICNIRP SAR exposure directive 1998 NAPRD 2.3.0 PTCRB compliance GCF Field trial compliance Manufacturers Name: Palm Inc.
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Palm, Inc. Confidential Index A ABA (Address Book archive file) 29 Access Point Name, changing 264 Account. See E-mail account Add-on applications compatibility 6 installing using a Mac 59 installing using Windows 57 removing 61 Address Book *If Found Call* entry 65 adding custom fields 70 adding e-mail address from 196 adding entry from e-mail 218–219 archive files (.
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Palm, Inc. Confidential Index D Data compression 313 Data entry. See Entering data Database, upgrading a MultiMail database 162 Databases, backing up 246 Date displaying in Clock 282 Expense item 95 setting 317 setting current 276, 384 setting preference 317 To Do List record due 158–159 Date Book adding Address Book data to records 51 Agenda view 89 alarm 83 archive files (.
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Palm, Inc. Confidential Index Internet access problems 381 password 348 selecting connection 349 username 347 IP address 352, 354 IR port. See also Beaming and Infrared IR. See Infrared IrCOMM 292, 311 IrDA (Infrared Data Association) 292 ISP login script 166 requirements for 165 requiring APOP 238, 241, 242 requiring ESMTP 242 using 165 Items.
Palm, Inc. Confidential Index Memory for beaming 391 cache 263 Calculator 72 regaining 44, 379 Memos.
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Palm, Inc. Confidential Index caring for 369 touching with your finger 12 Scroll bar 26 SD card 10 Searching.
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