INSTALLATION GUIDE A5500 Gateway
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Contents Chapter 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Gathering items for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Finding a suitable location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Chapter 2 Installing your gateway . . . . . . . . . . . . . . . . . . . . . . . 6 Connecting the power adapter . . . . . . . . . .
1 Introduction Your A5500 gateway is an advanced networking device that can be installed by you or your service provider. This all-in-one device includes the modem, router, wireless access point, firewall, and voice gateway. Your gateway supports ADSL, ADSL2, and ADSL2+ technology. It has four wired Ethernet ports, 802.11b/g/n wireless networking, and voice capabilities.
Gathering items for installation To install your gateway, you will need: • Gateway • Power adapter • DSL cable • Ethernet cables (optional), to connect your gateway to the Broadband interface or a computer directly to your gateway using a wired connection • Phone cable (optional), for connecting voice telephone service • Gateway stand (optional), for installing your gateway vertically • DSL filter (optional), for each phone on the same line as your gateway • Voice line splitter (optional), f
Installing your gateway 2 Use the information in this chapter to connect your gateway to the Internet and to your home network. To install the gateway, complete the following steps: 1. “Connecting the power adapter” on page 6 2. “Connecting the broadband interface through the Ethernet port” on page 7 3. “Connecting the broadband interface through the DSL port” on page 8 4. “Connecting computers to your gateway” on page 9 5. “Connecting phones” on page 11 6. “Connecting an IPTV set-top box” on page 12 7.
DSL USB LAN 1 2 3 4 W A N FXS 1&2 Power outlet RESET POWER 1/0 Power adapter Connecting the broadband interface through the Ethernet port To connect your gateway to a RJ-45 jack of your broadband router or Ethernet wall socket: 1. Connect one end of the blue Ethernet cable to the Ethernet port (labelled WAN) on your gateway. 2. Connect the other end of the Ethernet cable to your broadband router or Ethernet wall socket.
DSL USB LAN 1 2 Wall Ethernet socket 3 4 W A N or FXS 1&2 RESET POWER Broadband router 1/0 Connecting the broadband interface through the DSL port To connect your gateway to a Asymmetric Digital Subscriber Line (ADSL) wall jack: 1. Connect one end of the phone cable/twisted pair cable to the DSL port on your gateway. 2. Connect the other end of the cable to the DSL port of the DSL filter, which must be plugged into the ADSL-enabled wall jack outlet.
DSL USB LAN Phone socket 1 2 3 Phone cable DSL filter Phone line 4 W A N FXS 1&2 RESET POWER 1/0 Connecting computers to your gateway You can connect your computers and devices to your gateway using a wired connection or a wireless connection. With either type of connection, you can use the first computer that you connect to the network to set up your gateway.
Computer DSL USB LAN 1 2 3 Ethernet cable 4 W A N FXS 1&2 RESET POWER 1/0 Not required for wireless setup Connecting devices using a wireless connection Your gateway has an integrated wireless access point that you can use to connect wireless devices to your gateway. By default, your gateway is configured with a network name (SSID) and WPA-PSK/WPA2-PSK security. 1. On the wireless device, view the available wireless networks.
After your gateway recognizes the wireless device, the WIRELESS indicator turns steady green, and blinks when the wireless device starts communicating with your gateway. You can use WPS (Wi-Fi Protected Setup) to simplify the process of connecting wireless devices to the network. For more information, go to the gateway configuration page at http://192.168.1.
DSL USB LAN 1 2 Two phones 3 4 W A N FXS 1&2 RESET POWER Telephone cable FXS phone splitter 1/0 After your gateway recognizes the phones (Line 1 and Line 2), the VOICE 1 and VOICE 2 indicators turn steady green and blink when the associated phone is active. Connecting an IPTV set-top box Your gateway can be configured to use IPTV services through the Ethernet port. To connect your gateway and set-top box: 1.
DSL USB LAN 1 2 3 IPTV set-top box Ethernet cable 4 W A N FXS 1&2 RESET POWER 1/0 Configuring the gateway If necessary, you can use the gateway configuration page to view or change the gateway settings. On a computer connected to your gateway, enter the following into the address bar of a Web browser: http://192.168.1.
Troubleshooting 3 This chapter provides information about common gateway installation issues. If an issue has more than one potential cause, the most common cause is listed first. Connection issues Use the information in this section to identify and resolve issues related to connectivity. The POWER indicator is not on • The power cable may be loose or disconnected. Check the power cable to ensure that the cable is securely connected.
The BROADBAND indicator blinks green for a long time, then turns red • Your gateway may have failed to synchronize with the service provider network. Check the connections to ensure that the cable is securely connected. • Your Internet service may not be activated. Contact your Internet service provider. The INTERNET indicator blinks • Your Internet service may not be activated. Contact your service provider.
The wireless signal is weak • The wireless device may be out of range. Ensure that the wireless device is within the range of your gateway. I cannot set a custom encryption key on the gateway user interface • The custom encryption key may not conform with the security mode, key length, key type, or value type. Configure the custom encryption key so that it conforms to the security mode, key length, key type, or value type.
Regulatory and Safety Information A Declaration of conformity The following sections describe regulatory compliance by region. FCC/Industry Canada compliance This device has been tested and certified as compliant with the regulations and guidelines set forth in the Federal Communication commission - FCC part 15, FCC part 68 and Industry Canada - ICES003 and RSS-210 Radio and telecommunication regulatory requirements.
This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
is necessary. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of this equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary modifications to maintain uninterrupted service. If trouble is experienced with this equipment, please contact Pace Americas, or your local Pace Americas distributor or service center in the U.S.A. for repair and/or warrant information.
Please follow these guidelines: • Do not use the adapter in a high moisture environment. Never touch the adapter when your hands or feet are wet. • Allow adequate ventilation around the adapter. Avoid locations with restricted airflow. • Connect the adapter to a proper power source. The voltage and grounding requirements are found on the product case and/or packaging. • Do not use the adapter if the cord becomes damaged. • Do not attempt to service the adapter.
