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Copyright & Disclaimer Copyright & Disclaimer No part of this publication may be reproduced in any form or by any means, whether electronic, mechanical, photocopying, or recording without the written consent of OvisLink Corp. OvisLink Corp. has made the best effort to ensure the accuracy of the information in this user’s guide. However, we are not liable for the inaccuracies or errors in this guide. Please use with caution.
Table of Contents Table of Contents 1. Introduction................................................................................................................... 1 1.1 Overview ........................................................................................................................ 1 1.2 Features.......................................................................................................................... 1 1.3 System Requirements ........................................
Table of Contents 4.3.2 4.4 Privacy Mask .................................................................................................... 41 System – Configure and Maintain ......................................................................... 42 4.4.1 System ............................................................................................................... 42 4.4.2 Date & Time ......................................................................................................
1. Introduction 1 1. Introduction 1.1 Overview This camera is an inexpensive and fully scalable surveillance device. Because the Network Cameras can be plugged into your existing local area network (LAN), you will potentially save thousands of dollars from unnecessary cabling. The device is accessible via the LAN or Internet connection. Connect your device directly to a local area network or xDSL modem, and with Microsoft® Internet Explorer, you get instant, on demand video streams.
1. Introduction z z z z z z z z z z z z z z z z z z z z 1.3 Mega-pixel or 720P mode selectable Up to 30 fps for 720P mode Up to 30 fps for 1.3 Mega-pixel mode UDP / TCP / HTTP protocols selectable IEEE 802.
1. Introduction z Quick start guide provides important information and instructions for installing this device. If any of the above items are missing, please contact your dealer immediately. Note: Using a power supply with a different voltage than the one included with the Network Camera will cause damage and void the warranty for this product. 1.5 Physical Description 1.5.1 Front View 1. Lens & Focus Ring A user could use this ring to adjust focus manually. 2.
1. Introduction 1.5.2 Bottom View 1. Audio Output Jack Audio-out Jack allows this device to output audio or alerting sound. 2. DC Power Jack The input power is 12VDC. Note: Supply the power to the Camera with the power adapter included in package. Otherwise, the improper power adapter may damage the unit and result in danger. 3. Antenna A user can attach the included antenna to antenna connector (RP-SMA) 4. Factory Default Reset This button is hidden in the pinhole.
1. Introduction 5. LAN Socket The LAN socket is a RJ-45 connector for connections to 10Base-T Ethernet or 100Base-TX Fast Ethernet cabling. This Ethernet port built N-Way protocol can detect or negotiate the transmission speed of the network automatically. Please use Category 5 cable to connect the Network Camera to a 100Mbps Fast Ethernet network switch or hub. 6. LAN LED (green color) This LED will be flashing while network accessing via Ethernet. 7.
1. Introduction 3. Plug an Ethernet cable into the Camera Connect an Ethernet cable to the LAN socket located on the Network Camera’s bottom and attach it to the network. 4. Connect the external power supply to the DC power jack of the Network Camera. Note: Use the power adapter, 12VDC, included in the package and connect it to wall outlet for AC power.
2. Getting Started 2 2. Getting Started Once you have installed the Network Camera well and powered it on, the network accessing type LED will turn on. It means the system is booting up successfully. Furthermore, if you have a proper network connection, and access to the Network Camera, the LED will flash green under wired mode or orange under wireless mode. When you install the Camera on a LAN environment, you have two easy ways to search your Cameras by IPWizard II or UPnP™ discovery.
2. Getting Started 2.1 IP Wizard Here is the way to execute IPWizard II to discover Camera’s IP address and set up related parameter in a Camera. When launch the IPWizard II, a searching window will pop up. IPWizard II is starting to search Network Cameras on the LAN. The existed devices will be listed as below.
2. Getting Started 2.1.1 View If IPWizard II finds network devices, View button will be available. Please select the device you want to view and click the View button. Then you could see the video from camera directly. Furthermore, you could double click the left button of mouse to link to the network device by browser. 2.1.2 LAN In case you want to change the IP related parameters of wired interface, please select the device you want to configure and click the LAN button.
2. Getting Started You could modify the relative settings of the selected device. Click “<<” button will quit the LAN setting procedure and click “>>” button will move to next page as below. If you do not want to change username and/or password, just click “Submit” button to perform your setting accordingly. Click “<<” button will go back to previous page.
2. Getting Started If you like to change username and/or password of the device, just click the check button. Then, the related fields will show up as below. After keying in new username and password, click “Submit” button to perform your setting accordingly. Click “<<” button will go back to previous page.
2. Getting Started 2.1.3 Wireless In case you want to change the IP related parameters of wireless interface, please select the device you want to configure and click the WIRELESS button. Relative settings will be carried out as above. Click SSID to select your wireless AP or router and key in WEP or WPA key.
2. Getting Started Click >> to next step: Make sure wireless setting and then submit it. Click OK to confirm these parameters, then IPWizard II will start to configure this camera with specified information.
2. Getting Started Once this step finished, IPWizard II will prompt you to unplug the Ethernet cable to activate wireless access. Then IPWizard II will prompt you to test wireless setting or finish wireless procedure as below.
2. Getting Started 2.2 UPnP for Windows UPnP™ is short for Universal Plug and Play, which is a networking architecture that provides compatibility among networking equipment, software, and peripherals. This device is an UPnP enabled device. If the operating system, Windows XP, Vista or 7, of your PC is UPnP enabled, the Network Camera will be very easy to be found. Please refer to Chapter 5.9 to enable UPnP settings only if your operating system of PC is running Windows XP.
2. Getting Started However, if your NAT router supports UPnP feature, it can be very easy to achieve NAT traversal automatically. To do this, enable the NAT-traversal feature, which will attempt to automatically configure the router to allow access to the camera.
2. Getting Started 2. Type in your login name and password under “USERNAME” and “PASSWORD” textbox. For the first time use (default value), input the User Name: admin Password: airlive That’s, type in “admin” on the “USERNAME” as a default name and “airlive” on the “PASSWORD” as a default password. Click “OK” button to start the main menu. 3. According your browser’s security setting, the IE Web Page may prompt the “Security Warning” window.
2. Getting Started 2.4.1 Login as User If you log in the Camera as an ordinary user, “Setting” function will be not accessible. 2.4.2 Login as Administrator If you log in the Camera as the administrator, you can perform all the settings provided by the device. Start-up screen will be as follow no matter an ordinary users or an administrator.
3. Configure the Camera 3 3. Configure the Camera 1. Monitor the Image Section The image shot by the device is shown. The date and time are displayed at the top of the window. 2. View Profile The device supports multi-profile function for H.264, MEPG4 and JPEG simultaneously. A user can choose the proper and/or preferred profile which is listed. 3. Streaming Protocol A user can select proper streaming protocol according to networking environment.
3. Configure the Camera 4. Configuration Click for configuring the camera settings. 5. Language The device could provide multiple languages to meet customer’s requirement. 6. Two-Way Audio The device supports 2-way audio function. A user can choose to enable or disable this function by toggling the icon below. : Disable audio uploading function. : Enable audio uploading function. 7. Full Screen Enlarge video to full screen display. : Enlarge video to full screen display.
3. Configure the Camera 9. Snapshot Click Snapshot to activate this function. Press Snapshot button to take a picture. The image file is saved as JPEG format into your local PC. Select Browser, the pop-up window to select the save path and file name prefix, select OK to continue. If you like to retrieve the saved image, select the file to display the saved image by using any one of graph editing tools. 10. Record Click Record to activate this function. Press Record button to start recording.
4. Monitor the Image Section 4 4. Monitor the Image Section 4.1 Monitor the Image Section This function is only available for a user logged into Camera as an administrator. Click on each menu name to display its setting page. Item Action Network Configure Network settings such as DHCP, DDNS, 3GPP, PPPoE and UPnP Camera Adjust camera parameters, position, and set camera tour System Configure system information, date & time, maintenance, and view system log file.
4. Monitor the Image Section 4.2 Configure via Web UI 4.2.1 Network Use this menu to configure the network to connect the device and the clients. This section provides the menu for connecting the device through Ethernet cable. MAC address: Displays the Ethernet MAC address of the device. Note that a user can not change it. Obtain IP address automatically (DHCP): DHCP: Stands for Dynamic Host Configuration Protocol.
4. Monitor the Image Section Enable this checked box when a DHCP server is installed on the network and provide DNS service. Primary DNS and Secondary DNS: If you do not select Obtain DNS from DHCP, then you need to enter these parameters manually. HTTP Port: The device supports two HTTP ports. The first one is default port 80 and this port is fixed. This port is very useful for Intranet usage. The second HTTP port is changeable.
4. Monitor the Image Section Setting (Easy Installation): Provide a 2-step procedure to configure wireless setting: Step 1: Select SSID of wireless router or access point (AP). Step 2: Key in security key of WEP or WPA. Then click “Submit” button to activate wireless setting.
4. Monitor the Image Section In case, a user wants to configure wireless settings manually, please follow the steps as below: MAC address: Displays the Ethernet MAC address of the WLAN card. Note that a user can not change it. Site survey: Click the “Refresh” button. It will refresh information window which list is the result of a network scan. Access points with a disabled SSID Broadcast will not appear unless the camera is associated with it.
4. Monitor the Image Section SSID: This is the name of the wireless network the device is configured for. The field accepts up to 32 alphanumeric characters. The name must be exactly the same as that used in the wireless access point, or the connection will not be established. Leaving this field blank means the device will attempt to access the nearest open network. Channel: Chooses the wireless channel in use currently.
4. Monitor the Image Section Note: To enable WLAN function, a user must set these related parameters correctly at first. Then, power off the device and remove Ethernet cable from device. Power on the device again and WLAN mode will be available accordingly. 4.2.3 IPv6 IPv6: To enable or disable the IPv6 service here. The IP communication protocol used for current Internet is having the problem of insufficient IP addresses. The one-for-all solution is the new-generation internet protocol, IPv6.
4. Monitor the Image Section HTTPS: To enable or disable the HTTPS service here. Note that the HTTPS function of this device is not only encrypted the web content but also audio/video data. If the HTTPS is enabled, there is further option for “HTTP&HTTPS” or “HTTPS only”. In case, the “HTTPS only” is enabled, all packets from the Camera will go through HTTPS only and HTTP service is no longer available. Port: Choose the HTTPS port. The default value is 443. 4.2.
4. Monitor the Image Section A dynamic DNS service is unique because it provides a means of updating your IP address so that your listing will remain current when your IP address changes. There are several excellent DDNS services available on the Internet. One such service you can use is www.DynDNS.org. You’ll need to register with the service and set up the domain name of your choice to begin using it.
4. Monitor the Image Section Password: The password is used to log into DDNS. 4.2.6 PPPoE PPPoE: Stands for Point to Point Protocol over Ethernet A standard builds on Ethernet and Point-to-Point network protocol. It allows your device with xDSL or cable connects with broadband network directly, then your device can dial up and get a dynamic IP address. For more PPPoE and Internet configuration, please consult your dealer or ISP.
4. Monitor the Image Section PPPoE: To enable or disable the PPPoE service here. User name: Type the user name for the PPPoE service which is provided by the ISP. Password: Type the password for the PPPoE service which is provided by the ISP. IP address, Subnet mask, and Gateway (read only): Shows the IP information got from PPPoE server site. Status: Shows the Status of PPPoE connection. 4.2.
4. Monitor the Image Section 4.2.8 UPnP UPnP is short for Universal Plug and Play, which is a networking architecture that provides compatibility among networking equipment, software, and peripherals. This device is an UPnP enabled Network Camera. If your operating system is UPnP enabled, the device will automatically be detected and a new icon will be added to “My Network Places.” If you do not want to use the UPnP functionality, it can be disabled.
4. Monitor the Image Section UPnP: To enable or disable the UPnP service here. Friendly Name: Shows the friendly name of this device here. UPnP NAT Traversal When enabled, the device will attempt to configure port mapping in a NAT router on your network, using UPnP™. Note that UPnP™ must be enabled in the NAT router first. Port Range: The port range will open in NAT router. External IP address: Show the IP address and port for WAN access through Internet.
4. Monitor the Image Section assignment without a DHCP server, name to address translation without a DNS server, and service discovery without a directory server. Bonjour is an open protocol which Apple has submitted to the IETF as part of the ongoing standards-creation process. Bonjour: To enable or disable the Bonjour service here. Friendly Name: Shows the friendly name of this device here. 4.2.
4. Monitor the Image Section ONVIF: To enable or disable the ONVIF interface here. And select the ONVIF version to match client’s supported version. 4.2.11 IP Filter You can enter different user’s IP address which are allowing enter or denying by the device. IP Filter: To enable or disable the IP filter function here. IP Filter Policy: Choose the filter policy where is denying or allowing.
4. Monitor the Image Section 4.2.12 IP Notification In case the IP address is changed, system is able to send out an email to alert someone if the function is enabled. SMTP Notification (e-mail): If enable this function, then the “Send to” and “Subject” fields need to be filled. Send To: Type the receiver’s e-mail address. This address is used for reply mail. Subject: Type the subject/title of the E-mail.
4. Monitor the Image Section TCP Port: Set port number of TCP server. Message: The message will be sent to FTP server. HTTP Notification: If enable this function, then the fields below need to be filled. URL: Type the server name or the IP address of the HTTP server. HTTP Login name: Type the user name for the HTTP server. HTTP Login Password: Type the password for the HTTP server. Proxy Address: Type the server name or the IP address of the HTTP Proxy.
4. Monitor the Image Section Proxy Port: Set port number of Proxy. Proxy Login name: Type the user name for the HTTP Proxy. Proxy Login Password: Type the password for the HTTP Proxy. Custom parameter: User can set specific parameters to HTTP server. Message: The message will be sent to HTTP server. 4.3 Camera – Adjust Camera Parameters Use this menu to set the functions of the camera parameters of the device. 4.3.
4. Monitor the Image Section Rotation: Turn the “Mirror” and “Vertical Flip” On or OFF. The image will be overturned as below. White Balance: Auto: will adjust the white balance automatically. Hold: will hold the white balance. Exposure Control: Auto: will adjust the internal gain automatically. Hold: will hold the internal gain. Maximum Exposure Time: Set the Maximum Exposure Time. However, the real exposure time may be shorter if good light condition.
4. Monitor the Image Section Brightness: Large value will brighten camera. Contrast: Large value will contrast camera heavily. Sharpness: Large value will sharpen camera. 3D De-Noise: The 3D De-Noise can remove or lower unwanted noise and preserve fine details and edges as possible. This function is able to lower the bitrate a lot, especially in low light environment. Default Settings: Restore to factory image settings. 4.3.
4. Monitor the Image Section 4.4 System – Configure and Maintain Use this menu to perform the principal settings of the device. 4.4.
4. Monitor the Image Section DIPS (Dynamic IP Service): To enable or disable the DIPS® (Dynamic IP Service) function. Device ID (for DIPS): It’s a unique number of each device for identification and this ID is used for DIPS. In the Appendix G, it describes how to locate your device from Internet by DDNS service. However, we provide another easier way to do the same job called Dynamic IP Service, DIPS®.
4. Monitor the Image Section Software Version: This information shows the software version of the device. Network LED: To turn on or off Network LED. Power LED (Wireless LED): To turn on or off Power LED (wireless LED if WLAN model). Log: User can check the system log information of the device, including the Main Info, Appended Info, Operator IP, and so on … Reload: Click this button; user can refresh the log information of the device. 4.4.
4. Monitor the Image Section NTP sync. Interval: Select an interval between 1 and 23 hours at which you want to adjust the device’s time referring to NTP server Time zone: Set the time difference from Greenwich Mean Time in the area where the device is installed. Daylight Saving: Disable or enable the daylight saving adjustment. 4.4.3 Maintenance Hard Factory Default (Include the network setting): Recall the device hard factory default settings.
4. Monitor the Image Section Backup Setting: To take a backup of all of the parameters, click this button. If necessary, it will then be possible to return to the previous settings, if settings are changed and there is unexpected behavior. Restore Setting: Click the “Browse” button to locate the saved backup file and then click the “Restore Setting” button. The settings will be restored to the previous configuration.
4. Monitor the Image Section 6. The upgrade progress information will be displayed. Once the uploading process completed, the device will reboot the system automatically. 7. Please wait for timer countdown, and then you can use IPWizard II to search the device again. Warning!!! The download firmware procedure can not be interrupted. If the power and/or network connection are broken during the download procedure, it might possibly cause serious damage to the device.
4. Monitor the Image Section 4.5.1 Common Video Profile: User can only choose either 720p or 1.3 Mega modes. 720p mode can serve streams up to 1280x720 resolution maximum. On the other hand, 1.3 Mega mode, it can streams up to 1280x1024 resolution maximum. Note that this camera supports local video output for TV monitor. It’s very useful to check view angle or focus during camera installation. However, the local video output in only available at “720p” mode.
4. Monitor the Image Section 4.5.2 Video Profile Name: Assign a name to the selected profile. Video Type: Video codec of the selected video profile. Resolution: Resolution of the selected video profile. ROI: Assign the selected profile as a ROI stream or not. Rate Control: Defines the rate control method of this profile. There are four options: Constant Bit Rate (CBR), Variable Bit Rate (VBR), Enhanced Constant Bit Rate (ECBR), and Enhanced Variable Bit Rate (EVBR).
4. Monitor the Image Section For ECBR, the video bitrate is based on normal CBR mode. However, the target bitrate can be increased to max target bitrate while lots of motion in video. The max target bitrate will keep a pre-defined time period and then back to normal CBR bitrate. For EVBR, the video bitrate is based on normal VBR mode. However, the target bitrate can be increased to max target bitrate while lots of motion in video.
4. Monitor the Image Section 4.5.3 ROI ROI means Region of Interest. Use this page to specify ROI window which ROI is QVGA resolution.
4. Monitor the Image Section 4.
4. Monitor the Image Section 4.7 Manage User Name, Password and Login Privilege Use this menu to add, update, or remove the usernames and passwords of the Administrator and viewer. Viewer login: Select “Anonymous” to allow any one viewing the video once connected. Otherwise, only users in database can view the video after login. Access Right: Administrator can access every function in this device. However, Viewers only can view the video and access limited function.
4. Monitor the Image Section SMTP Server: Type the SMTP server name or the IP address of the SMTP server. Test: Send a test mail to mail server to check this account is available or not. SMTP Port: Set port number of SMTP service. SSL: Enable SSL function or not. SMTP Authentication: Select the authentication required when you send an e-mail. Disable: if no authentication is required when an e-mail is sent. Enable: if authentication is required when an e-mail is sent.
4. Monitor the Image Section Authentication Password: Type the password for the SMTP server if Authentication is Enable. E-mail To: Type the receiver’s e-mail address. E-mail From: Type the sender’s E-mail address. This address is used for reply e-mails. E-mail Subject: Type the subject/title of the e-mail. 4.9 Object Detection Use this menu to specify motion detection window 1 to window 10 and set the conditions for detection while observing a captured image.
4. Monitor the Image Section Included or Excluded Window: These windows can be specified as Included or Excluded type. Included windows target specific areas within the whole video image Excluded windows define areas within an Include window that should be ignored (areas outside Include windows are automatically ignored) Name: Name of the specified motion window. Object Size: Defines the object size of motion detection. The higher object size will only larger objects trigger motion detection.
4. Monitor the Image Section Enable automatic disk cleanup: Delete old recorded files while the conditions are reached as below. Remove recordings order than: Delete old files by days. Remove oldest recordings when disk is: Delete old files by left capacity. 4.10.2 SAMBA Server This page shows the status of SAMAB server. You may setup related parameters to manage the remote SAMBA server. Host: Type the SAMBA server domain name or the IP address of the SMTP server.
4. Monitor the Image Section User name: Type the user name for the remote SAMBA server. Password: Type the password for the remote SAMBA server. 4.11 Continuous Recording The camera can continuously record video stream into files and save them to attached SD card or remote SAMBA server. Continuous Recording: Enable or disable this function. Record File Type: Choose a video profile to record. DISK: Save recorded files to SD card or remote SAMBA server. Path: Define the folder path for the recorded files.
4. Monitor the Image Section 4.12 Recording List- Files List inside SD Card 4.12.1 Recording List This page shows the files list information. User may play or delete the selected file. 4.12.2 Continuous Recording List This page only shows the continuous recording files which stored in SD card or remote SAMBA server. User may play or delete the selected file.
4. Monitor the Image Section 4.13 Event Server 4.13.1 FTP Sever You may setup FTP parameters for further operation of Event Schedule. That’s, if users want to send the alarm message to an FTP server, it will need to configure parameters here and also add at least one event schedule to enable event triggering as SMTP. Name: User can specify multiple FTP paths as wish. Therefore, user needs to specify a name for each FTP setting. FTP Server: Type the server name or the IP address of the FTP server.
4. Monitor the Image Section FTP Port: Set port number of FTP service. FTP Path: Set working directory path of FTP server. FTP Passive Mode: Select passive or active mode connecting to FTP server. 4.13.2 TCP Sever In addition to send video file to FTP server, the device also can send event message to specified TCP server. Name: User can specify multiple TCP servers as wish. Therefore, user needs to specify a name for each TCP server setting.
4. Monitor the Image Section Name: User can specify multiple HTTP servers as wish. Therefore, user needs to specify a name for each HTTP server setting. URL: Type the server name or the IP address of the HTTP server. Test: Check the HTTP server whether it is available or not. HTTP Login name: Type the user name for the HTTP server. HTTP Login Password: Type the password for the HTTP server. Proxy Address: Type the server name or the IP address of the HTTP Proxy.
4. Monitor the Image Section Proxy Port: Set port number of Proxy. 4.13.4 SAMBA Sever The device also can send video stream to specified SAMBA server. Name: User can specify multiple HTTP servers as wish. Therefore, user needs to specify a name for each HTTP server setting. SAMBA Server: Type the server name or the IP address of the SAMBA server. Test: Check the SAMBA server whether this account is available or not. SAMBA Login name: Type the user name for the SAMBA server.
4. Monitor the Image Section 4.14 Event Schedule- Configure the event schedule This menu is used to specify the schedule of Event or Schedule Trigger and activate the some actions provided by this device. Where the Schedule Trigger will be activated by user-define interval without event happened. 4.14.1 Setting Name: Name of the Event or Schedule. Enable: Enable or disable this Event or Schedule. Type: Event trigger or Schedule trigger. Enable Time: Define the feasible time slot.
4. Monitor the Image Section Action: Define the actions once event triggered. Example 1: Send file to FTP server by motion triggered always: 1. Select event trigger 2. Enable time: start from 00:00 to 24:00 every day 3. Trigger by: Motion Area (Added in Object Detection page) 4.
4. Monitor the Image Section Example 2: Send file to E-Mail server by motion triggered from Friday 18:00 to Saturday 06:00 1. Select event trigger. 2. Enable time: start from Friday 18:00 and keep work in 12 hours, so it will stop on Saturday 06:00. 3. Trigger by : Motion Area (Added in Object Detection page) 4. Action : Send e-mail (Add in E-Mail page) i. To email address: You need to input the receiver email address. ii. Subject: You could specify the email subject. iii.
4. Monitor the Image Section Example 3: Enable Voice Alert every 10-minute during 18:00 to 24:00 from Monday to Friday. 1. Type: Select schedule trigger and interval is 10-minute. 2. Enable time: Select Monday to Friday, and set start time from 18:00 and keep work in 6 hours. 3. Trigger by : You do not need to choose it, because this will be triggered every minute 4.
4. Monitor the Image Section 4.14.2 Record User can choose the type of record file for event or schedule application. Record File Type: Choose JPEG, AVI-JPEG, or AVI-H.264 file format. Record File Prefix: Define the prefix of recorded filename. JPEG Picture Numbers: Define the picture numbers of JPEG to be sent out. Pre-Trigger Duration: Define the maximum duration of pre-alarm. Post-Trigger Duration: Define the maximum duration of post-alarm. Max File Size: Define the maximum buffer size of record file.
5. Troubleshooting & FAQ 5 5. Troubleshooting & FAQ 5.1 Monitor the Image Section Question Answer or Resolution Features The video and audio The device utilizes H.264, MPEG4 and JPEG triple compression codec is adopted in the to providing high quality images. Where H.264 and MPEG4 are device. standards for video compression and JPEG is a standard for image compression. The audio codec is defined as AMR for 3GPP and G.711/G.726 for RTSP streaming.
5. Troubleshooting & FAQ firewall exists on the network. The username and password for the first time or after factory default reset Forgot the username and password Forgot the IP address of the device. IPWizard II program cannot find the device. Internet Explorer does not seem to work well with the device IPWizard II program fails to save the network parameters. opened on the firewall or NAT router. Username = admin and password = airlive. Note that it’s all case sensitivity. Follow the steps below.
5. Troubleshooting & FAQ Access this device Cannot access the login page and other web pages of the Network Camera from Internet Explorer • Maybe the IP Address of the Network Camera is already being used by another device or computer. To confirm this possible problem, disconnect the Network Camera from the network first, and then run the PING utility to check it out. • Maybe due to the network cable. Try correcting your network cable and configuration.
5. Troubleshooting & FAQ Image or video does not appear in the main page. Check the device’s ActiveX is installed on your computer • If the problem is not solved, the Network Camera might be faulty. Contact your dealer for further help. • The first time the PC connects to Network Camera, a pop-up Security Warning window will appear to download ActiveX Controls. When using Windows XP, or Vista, log on with an appropriate account that is authorized to install applications.
5. Troubleshooting & FAQ than the setting. the frame rate. The network congestion causes frame rate slower than the setting. • Check the bandwidth of Internet connection. If the Internet bandwidth is lower than target bit rate, the video streaming will not work correctly. • Ethernet switching hub can smooth the frame rate. Blank screen or very • Your connection to the device does not have enough slow video when audio bandwidth to support a higher frame rate for the streamed image is enabled. size.
5. Troubleshooting & FAQ Noisy images occur. Cannot play the recorded ASF file condition around the Camera brighter. The video images might be noisy if the device is located in a very low light environment. Make the condition around the camera brighter or turn the White-light LED on. Miscellaneous Have installed Microsoft®’s DirectX 9.0 or later and use the Windows Media Player 11.0 or later to play the AVI filed recorded by the Device. 5.
5. Troubleshooting & FAQ 5.3 Bandwidth Estimation The frame rate of video transmitted from the device depends on connection bandwidth between client and server, video resolution, codec type, and quality setting of server. Here is a guideline to help you roughly estimate the bandwidth requirements form your device. The required bandwidth depends on content of video source. The slow motion video will produce smaller bit rate generally and fast motion will produce higher bit rate vice versa.
5. Troubleshooting & FAQ 5.4 Specification Table Model CW-720 Camera Type Indoor Cube Type Image Sensor 1/4” 1.3 MegaPixel CMOS sensor Sensor Resolution 1280X720 Board Lens Lens Type 4.3mm Camera Night Vision Yes Max IR Distance None Minimum Illumination 0 Lux with LEDs on Mechanical IR-Cut Filter None Auto Iris None 45°50' (H) Viewing Angle 28°40' (V) Pan/Tile Control None Analog Video Out None Video H.
5. Troubleshooting & FAQ Noise reduction Color, brightness, sharpness, contrast, Hue Mirror/Flip Privacy Masks Text, time and date OSD Digital Zoom 10X RTSP: G.711 64kbps, G.726 32kbps Audio Encoder 3GPP: AMR Audio Network Audio Streaming Two-way Audio Input/Output Built-in Microphone and Speaker port Ethernet One RJ45 Port; IEEE 802.3u Compliant 10/100 Mbps Fast Ethernet with Auto-MDIX Wireless 802.
5.
5. Troubleshooting & FAQ 5.5 Configure Port Forwarding Manually The device can be used with a router. If the device wants to be accessed from the WAN, its IP address needs to be setup as fixed IP address, also the port forwarding or Virtual Server function of router needs to be setup. This device supports UPnP traversal function. Therefore, user could use this feature to configure port forwarding of NAT router first.
5. Troubleshooting & FAQ Your WAN IP Address will be listed here. Note: Because a dynamic WAN IP can change from time to time depending on your ISP, you may want to obtain a Static IP address from your ISP. A Static IP address is a fixed IP address that will not change over time and will be more convenient for you to use to access your camera from a remote location. If you could not get a Static IP address from your ISP, the DIPS™ or DDNS is a solution alternatively.
5. Troubleshooting & FAQ • If you are using the default camera port settings, enter 80 into the Public and Private Port section, click Apply. • Scheduling should be set to Always so that the camera images can be accessed at any time. A check mark appearing before the entry name will indicate that the ports are enabled. Important: Some ISPs block access to port 80. Be sure to check with your ISP so that you can open the appropriate ports accordingly.
5. Troubleshooting & FAQ 5.6 DDNS 1. Preface If you have a Cable modem or xDSL, this is a great way to host your own Networked Device or other TCP/IP Service. Get your own domain like www.yourname.com, www.yourname.com.tw etc. (Note: This domain must be registered with Internic via registration authorities such as Network Solutions, DirectNIC, and Register.com etc). Your domain name's dynamic IP address is automatically tracked by a DDNS server.
5. Troubleshooting & FAQ (3). After the columns show up at the left side, click “Create Account”. (4). Fill the application agreement and necessary information. a. Username b. E-mail address and confirmation c. Password and confirmation d.
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5. Troubleshooting & FAQ (5). Check your e-mail mailbox. There will be an e-mail with a title “Your DynDNS Account Information“. Click the hyperlink address to confirm the DDNS service that you just applied. Then DDNS you applied activated. Click to confirm (6). Enter the web page http://www.dyndns.org/ again. Input your username and password that you just applied to login administration interface of DDNS server.
5. Troubleshooting & FAQ Input your account (7). If the correct username and password are input, you can see the following picture at the top-right of the login page. (8). Click the “Services”. (9). Click the “Dynamic DNS”.
5. Troubleshooting & FAQ (10). Click the “Get Started”. (11). We could create a domain name without any charge at this step. First, we input the host name. (Pink No.1) Then we pick a domain that is easy to remember. (Pink No.2) The 3rd step is to click “Offline Hostname” from Service Type. (Pink No.3) Finally, click the “Create Host” to submit the domain name information and finish DDNS application. (Pink No.
5. Troubleshooting & FAQ 4. Setup the DDNS and PPPoE of Networked Device At last, users have to enter the web page of Networked Device and setup the necessary information of DDNS and PPPoE after the application of DDNS service. Please check the user manual to access the DDNS and PPPoE pages. After saving the modification, restart the device. Then the external users could browse the Networked Device by the input of their domain name. 5.
5. Troubleshooting & FAQ India Italy Japan 230V 230V 100V 50 Hz 50 Hz 50/60 Hz* Malaysia Netherlands Portugal Spain Sweden Switzerland Taiwan Thailand United Kingdom 240V 230V 230V 230V 230V 230V 110V 220V 230V* 50 Hz 50 Hz 50 Hz 50 Hz 50 Hz 50 Hz 60 Hz 50 Hz 50 Hz 120V 60 Hz United States America of *Eastern Japan 50 Hz (Tokyo, Kawasaki, Sapporo, Yokohoma, and Sendai); Western Japan 60 Hz (Osaka, Kyoto, Nagoya, Hiroshima) *Outlets typically controlled by adjacent switch.
5. Troubleshooting & FAQ Dialing procedure: 1. Choose a verified player (PacketVideo or Realplayer currently) 2. Use the following URL to access: rtsp://host/mpeg4/media.3gp Where host is the host name or IP address of the camera. Compatible 3G mobile phone: Please contact your dealer to get the approved list of compatible 3G phone. 5.9 UPnP Use the following steps to enable UPnP settings only if your operating system of PC is running Windows XP. Go to Start > Settings.
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5. Troubleshooting & FAQ Click Details Click Next Please wait while Setup configures the components.
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