User's Manual
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Important 911 Information
Ooma wants to make sure that you are aware
of important differences in the way 911 service
operates with Ooma when compared with traditional
telephone service. Here’s what you need to keep in
mind:
Differences between traditional 911 service and
Ooma 911.
Be advised that Ooma 911 service is less reliable
than traditional 911 service. Some regions do
not support enhanced 911 service and your
emergency call may be routed to an emergency
response center which does not keep your contact
information on le.
Be prepared during any service interruption.
Ooma phone service depends not only on your
continued subscription (and payment) for the
service, but also on Internet connectivity and power
to function. In the event of power, network, or
Internet outages (including congestion), or if your
service is disconnected or suspended due to non-
payment, you may experience a failure, disruption or
delay in your 911 service. We recommend that you
keep an alternative phone service (such as a cellular
telephone) handy to increase the reliability of your
access to emergency services during any service
interruption.
for repair from outside the United States, or that is returned without
a valid proof of purchase; or (h) any indirect or consequential
harm caused as a result of any defect or failure of the Product to
properly operate, including without limitation lost data or inability to
communicate.
How to Get Warranty Service. To obtain warranty service,
call Customer Support toll-free at 1-888-711-6662 for detailed
information, including instructions on how and where to return
your Product and on any applicable costs associated with a
repair, replacement or exchange. You may be required to provide
proof of purchase before obtaining warranty service, and it is your
sole responsibility to maintain such proof (e.g., a sales receipt).
Returned products that are determined not to be materially
defective will be subject to a handling fee. If you disagree with any
of our decisions with respect to warranty service, you have the
right to contest that decision as permitted under applicable laws
and regulations.
How State Law Applies. This limited warranty gives you specic
legal rights. You may also have other rights which vary from state
to state.
Limitation on Liability. THIS WARRANTY IS THE COMPLETE
AND EXCLUSIVE WARRANTY AGREEMENT FOR THE PRODUCT
BETWEEN YOU AND OOMA. NO ONE IS AUTHORIZED TO
MAKE MODIFICATIONS TO THIS LIMITED WARRANTY AND YOU
SHOULD NOT RELY ON ANY SUCH MODIFICATION. OOMA
RESERVES THE RIGHT TO CHANGE ITS LIMITED WARRANTY
WITHOUT PRIOR NOTICE FOR FUTURE SALES. OOMA
DISCLAIMS ALL OTHER WARRANTIES WITH RESPECT TO ITS
PRODUCTS, WHETHER EXPRESS, IMPLIED, STATUTORY OR
OTHERWISE, INCLUDING WITHOUT LIMITATION, COURSE OF
DEALING, TRADE USAGE OR PRACTICE OR THE WARRANTIES
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, TITLE, OR NON-INFRINGEMENT OF THIRD PARTY
RIGHTS. MOREOVER, OOMA SHALL NOT BE LIABLE FOR
INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR
CONSEQUENTIAL DAMAGES OF ANY NATURE ARISING OUT
OF, OR IN CONNECTION WITH, THE LIMITED WARRANTY OR
THE USE OR PERFORMANCE OF ANY PRODUCT, WHETHER
Do not disconnect.
Until you are told to do so by an emergency
dispatcher, do not disconnect your 911 call. If
you are inadvertently disconnected, call back
immediately.
Keep your service address up to date.
Ooma will attempt to provide the emergency
operator with your service address, so please
ensure that your information on le with us is
always accurate and updated. You may update your
address online or by calling customer support at
1-888-711-6662. If you do not do this (for example,
if you are unable to speak during a 911 call), the
emergency operator may assume that you are
calling from the last registered address.
Inform other users.
You must notify members of your household and
other potential users of your Ooma phone service of
the nature and limitations of 911 emergency calls.
Limitations of Liability.
Ooma’s terms of service limit and disclaim liability
related to Ooma 911 service, so please read these
carefully.
For a complete description of our Ooma 911
service, please see Ooma’s terms of service at
www.ooma.com/911.
Please leave this notice next to your phone.
BASED ON CONTRACT OR TORT, INCLUDING NEGLIGENCE,
OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE
TOTAL AGGREGATE LIABILITY BY OOMA FOR DAMAGES OF ANY
NATURE, REGARDLESS OF FORM, ACTION OR FORESEEABILITY,
SHALL IN NO EVENT EXCEED THE AMOUNT PAID BY YOU TO US
FOR THE PRODUCT UPON WHICH LIABILITY IS BASED. SOME
STATES AND/OR COUNTRIES DO NOT ALLOW LIMITATIONS
ON HOW LONG AN IMPLIED WARRANTY LASTS, AND/OR DO
NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL
OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS
AND/OR EXCLUSIONS MAY NOT APPLY TO YOU. IF SUCH IS THE
CASE, TO THE EXTENT PERMITTED BY APPLICABLE LAW, OOMA
LIMITS THE DURATION OF ANY IMPLIED WARRANTIES TO THE
DURATION OF THIS EXPRESS LIMITED WARRANTY.
Copyright Notices
© 2013 Ooma, Inc. All rights reserved. Reproduction in whole or in
part without written permission is prohibited.
Ooma, the Ooma logo, Ooma Telo, Ooma PureVoice, Ooma Premier,
the sound of the Ooma dialtone, and all other Ooma company,
product and service names and slogans are trademarks of Ooma,
Inc. All other product, service or brand names are the property of their
respective owners. Patent pending.
Ooma reserves the right to revise this publication and to make
changes in its content from time to time without obligation on the
part of Ooma to provide notication of such revision or change.
Ooma provides this guide without warranty of any kind, implied
or expressed, including but not limited to the implied warranties
of merchantability and tness for a particular purpose. Ooma may
make improvements or changes in the product(s) described in this
manual at any time.
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