Onity HT24W / HT28 Smart Version 5.
Contacting Onity Worldwide Headquarters Atlanta, GA USA 1-770-497-3949 1-800-424-1433 moreinfo@onity.com North America 1-770-935-4228 1-800-424-1433 NORAM@onity.com Europe / Middle East / Africa 34-943-448-300 EMEA@onity.com Latin America 55-11-3031-1909 LAM@onity.com Asia / Pacific +8862 2719 2665 ASPAC@onity.com The information contained within this manual is subject to change without notice. In no way does Onity, Inc.
Contents Contacting Onity ........................................................................................................................ ii Worldwide Headquarters ............................................................................................. ii North America ............................................................................................................. ii Europe / Middle East / Africa .....................................................................................
Room Out of Service ................................................................................................. 50 Mastering Changes .................................................................................................... 51 Backup Data .............................................................................................................. 53 Emphasized Authorizations Data .............................................................................. 54 Move to Historic .............
Quick Reference Guide 124 Lockset Light Indications ...................................................................................................... 124 HT24W / HT28 Smart Software Icons .................................................................................. 125 HT24W / HT28 Smart Shortcut Function Keys..................................................................... 126 What to Do If … ...................................................................................................
Introduction Who is Onity Onity, (formerly TESA Entry Systems), the leading global provider of electronic locking systems, offers innovative technological solutions and services for the Hospitality, Corporate, Education, Government and Marine markets. The company’s ever-expanding family of electronic solutions today includes electronic locks, related Smart card & Proximity technology, in-room safes, and Senercomm energy management systems.
About this Manual This manual is a guide to help you understand the Onity system, including locks, software, and peripherals. The system is very flexible and can utilize traditional magnetic stripe cards as well as the latest in smart card technology. There are many smart and proximity cards available today. Onity has selected several cards with features that most benefit the hospitality industry. These cards are detailed later in this manual and are available from Onity.
Software - HT24W / HT28 Smart General The HT24W / HT28 Smart system is a revolutionary step in locking systems. The following sections will take you step by step through all of the features and functions of the software. Some features are only available in the HT28 Smart system that uses smart cards. Available only with HT28 Smart! Designed for keyboard use! • In this manual, the Smart only features will be indicated with this symbol in the left-hand margin.
Reception Menu (F10) The Reception Menu includes the most frequently used functions, including New Guest Check-In, Copy Guest and Check-Out. Many functions on the Reception Menu have been designed to be used without the use of a mouse. Although a mouse can be used in these functions, the operations will be completed more quickly by using only the keyboard. The primary functions of the Reception Menu can be accessed from the main screen through the Hot Buttons. These buttons are shown in the figure below.
To check in a new guest, perform the following steps: Onity HT24W / HT28 Smart 1. From the Reception Menu, click on New Guest (Check-In), press F5, or click on the New Guest Check-In Tool. 2. Enter a room number, and press the ENTER key. The cursor will move to the next Room field in the display, and allow you to enter a second room number. By pressing the F2 key, you can select a room from a pick screen that shows vacant, occupied and out of service rooms.
the SPACE BAR or double click with the mouse to confirm. 3. The cursor will move to the next Room field in the display and allow you to enter another room number, or select from the list. If you do not want to add another room to the card, press ENTER again. Repeat this step until you have entered all of the rooms you want to encode on this card. When you are finished entering all of the rooms, press the ENTER key again to continue to authorizations. 4.
6. Once the authorizations section is completed, the cursor will move to the area of the screen to enter the number of nights the guest will be staying. Type a number or use the UP/DOWN ARROW keys to set the number of nights for the stay and press the ENTER key. 7. If your property uses a starting date on guest cards, the cursor will highlight the start date. The default start date is today. You can use the number pad to set the starting date of the card.
To encode a copy of a guest card, perform the following steps: 8 • Software - HT24W / HT28 Smart 1. Select Copy Guest from the Reception Menu, press F6, or click on the Copy Guest Tool. 2. Enter a room number, and press the ENTER key. The cursor will move to the next Room field in the display, and allow you to enter a second room number. By pressing the F2 key, you can select a room from a pick screen that shows vacant, occupied and out of service rooms.
the SPACE BAR or double click with the mouse to confirm. 3. The cursor will move to the next Room field in the display and allow you to enter another room number, or select from the list. If you do not want to add another room to the card, press ENTER again. Repeat this step until you have entered all of the rooms you want to encode on this card. When you are finished entering all of the rooms, press the ENTER key again to continue to authorizations. 4.
6. Once the authorizations section is completed, the cursor will move to the area of the screen to enter the number of nights the guest will be staying. Type a number or use the UP/DOWN ARROW keys to set the number of nights for the stay and press the ENTER key. 7. If your property uses a starting date on guest cards, the cursor will highlight the start date. The default start date is today. You can use the number pad to set the starting date of the card.
To check a guest out of a room, perform the following steps: 1. Select Check-Out from the Reception menu, press the F7 key or click on the Check-Out Tool. 2. The screen will prompt you to enter the room number for the guest to be Checked-Out. Type in the room number or select it from the list. 3. Once the room number has been selected, press the ENTER key to complete the operation. 4. When the Check-Out is complete, select another function or press F9 to log out.
pick screen that shows vacant, occupied and out of service rooms. Simply use the ARROW keys to select a room from this list and press the SPACE BAR or double click with the mouse to confirm. 3. Note: Unlike other cards, a single opening card can only be encoded for one room. 4. If your property is using Emphasized Authorizations to promote the sale of amenities such as the use of an in-room safe, a message box will appear asking you to confirm this authorization.
staying. Type a number or use the UP/DOWN ARROW keys to set the number of nights for the stay and press the ENTER key. 7. If your property uses a starting date on guest cards, the cursor will highlight the start date. The default start date is today. You can use the number pad to set the starting date of the card. To change the starting time, press the TAB key to move the cursor to the time and use the number keys to change the time. Press ENTER to continue to the Expiration date and time. 8.
Read a Card (F3) Read a Card This function is used to identify an unknown card and to examine the information encoded on the card. Designed for Keyboard Use! To read a card, perform the following steps: 1. From the Reception menu, click Read, press the F3 key, or click on the Read Card Tool. 2. The screen will prompt you to insert the card. Insert and remove the card in the encoder. 3.
Erase a Card (F4) Erase a Card Designed for Keyboard Use! This function will read a card, erase it, and check out the room if the card is still valid. Use this function if a group of cards is left at the front desk by the guests or the housekeeping staff for Check-Out. This feature can be used to enhance the hotel’s Express Check-Out function. To use the Read and Erase a Card function, perform the following steps: 1. From the Reception menu click Erase Card, press F4, or click on the Erase Card Tool. 2.
out of the system by pressing F9. If you do not want to erase the card, press ESCAPE or click the eject button at the bottom of the window. 5. You may read another card by pressing the READ button located in the bottom left of the window. When you are finished reading cards, press the ESCAPE key and select another function, or press the F9 key to log out of the system. Hotel Information (F2) This function allows the property to display the status and availability of all guestrooms.
Tip: You can use the filters to limit the rooms in the list. Note that the Search button cannot find a room that is hidden by a filter. You can use the filtering boxes on the right of the Room List tab if you want to limit the rooms you see by certain criteria. For example, you may wish to view only the rooms that are occupied. Or, perhaps you wish to see a list of rooms that need to be updated with the portable programmer. The state column of the table will show the reason a room needs updating.
Additional Information Tab The right tab of this window shows general information about your property. At times, it may be useful to know the number of guests that have access to a particular amenity. The Additional Information tab shows each of the authorizations declared for your property and how many valid guest cards are encoded with access to these authorizations. This tab also shows a chart with the percentage occupancy and the percentage of rooms that are out of service.
Tip: Make Group cards in advance so large groups don’t have to wait when they arrive. There are several steps necessary to successfully manage groups of guests. First, a group must be created and given a name. Attributes and rooms must be assigned. Then, the cards must be encoded. Finally, once the group arrives at your property, everything is ready for Check-In. Creating New Groups New Group Button To create a New Group, follow these steps: 1. Click the New button. 2.
Emphasized Authorizations are finished, you can select any standard authorizations the guests may need. Press ENTER when you are finished selecting authorizations. 3. Now it is time to enter the number of nights this group will be staying at your property. Set the Starting Date to the expected arrival date of this group. By checking the starting date, you can be sure that any group cards made in advance will not work until the day the group is expected to arrive.
7. When you are finished selecting rooms, click on the OK button. If you are not sure which rooms you want to select, click on the Cancel button. After you have selected rooms click the OK button to save the group. If you choose not to select rooms now, save the group now and come back later to select the rooms. If you decide not to finish creating this group, click the Cancel button.
Group Check-In Group Check-In Button The Group Check-In process is very important. Remember that pre-encoding group cards will not affect your ability to make new guest cards for a room because groups use a special ‘Advanced’ code. If group cards are given to guests without performing the Check-In operation, you may disrupt the encoding system and subsequent guest cards will fail to operate the guest room locks.
If you prefer not to perform the operation, click the Close button or press the ESCAPE key. You will be prompted every time you log in until the operation is performed. Operations that will prompt the reminder screen include: • Check-In a group that has all cards encoded and the starting date is today. Remember to double check the Starting Date of your groups before you begin encoding cards. Once you encode a single card, this information cannot be changed. • Check-Out a group that has expired.
Follow these steps to set up the definition of the openings you wish to see: 1. Select Peripheral Openings from the Reception Menu, or click on the Peripheral Openings Tool. 2. Using the date filter, you can limit the openings you see to only those in the time frame that interests you. The default dates are the beginning of this year and today, but you can set these limits to any dates you choose. Type a date or use the UP/DOWN ARROW keys to change the dates to limit your search.
Navigation Buttons With the Real Time feature turned off, you can use the special navigation buttons to move to the first record at the top of the list, to the previous record, to the next record, or to the last record at the bottom of the list. To print your list, click on the Print button at the top of the window.
Masters Menu Managing master cards is one of the most important tools to keeping tight security at any facility. A lost master card is dangerous because it can open many, if not all, of the doors at a facility. There are three features of the Onity system that reduce the risk of a lost master card – sequential encoding, master canceling cards, and expiration dates. • Sequential encoding means that an old card is locked out by using any new card in a lock.
for one more day. If a card is lost it can be canceled as usual and the new information automatically gets encoded on the proper cards the next morning. With the flexibility of the revalidation system you can set the cards to work for a week at a time or only a few hours. The choice is yours. Revalidating more frequently obviously offers more security, but it may also be more inconvenient for your staff.
• User Name – This field should hold the name of the person who has been issued a card. It is this name that is displayed in the lock audit report to indicate who has entered a room. • User Type – The user type field indicates the function and locking plan of the master user. For example, a GM template typically has access to all or most of the doors on a property, while a Floor Master template will only have access to doors on one floor.
• Update – Enters the revalidation screen to allow users to update their cards at the computer. • Batch Edit – Allows the modification of several users at the same time. • Print – Used to print the user list. • Filter – Used to filter the user list. • Find – Used to search for a user. • Mastering – Shows the keying information for a user. Filter – How to Show Only a Few Master Users The filter screen allows you to select which masters appear in the Master Users List.
Mastering – Which Doors Can This Card Enter? It is challenging to remember which master cards can access which doors, especially in larger hotels. To easily see which doors a master card can enter, simply highlight a master user on the Master Users list and click the Mastering button. If the list of doors is lengthy, you can check a particular door by typing it in the text box and clicking the Search button. If this master can enter that door, the list will jump to that door and highlight it.
General Tab 1. Enter the name of this user. Entering the full and correct name will help you to find this user in the list in the future when you need to encode a new card or cancel this user. 2. The Master Template determines where this master card can be used. For example, a master template called 2nd FLOOR HM, would be used to access guest rooms and housekeeping closets on the second floor. 3. Now you must select a shift for this Master User.
6. Next, choose a time at which point the user card will be active. This option will only appear if you are using user card activation dates. 7. Finally, if you want the master card to expire make sure the Use Expiration Date box is checked and the date is the way you want it. By default, the card will expire in one day. Note: Onity recommends that you encode all master cards with an expiration date. This can be the best way to reduce the threat of a lost card.
2. The Revalidation Information section contains parameters used to determine when the card will expire and what will happen when the card is encoded again. • Increment – This field is used in the revalidation process. It indicates the length of time the expiration date of a card will be extended the next time it is revalidated. • If the increment is set in days or months the card always expires at the same time of day.
Modify – Edit Master User Data Note: Changes do not take effect until the card is encoded or updated. From time to time, you may wish to change the shift, authorizations, or other attributes of a master user. You may modify the attributes of a Master User at any time. The steps and the screen to modify a user are exactly the same as those to create a user. Because most of the master user attributes are stored on the card, most changes will not take effect until you encode a new card for this user.
Now choose the desired master type to select all the users that carry that master card. The selected users will be moved to the list box on the right side of the screen. Click OK to continue.
Now select the options you wish to change and set the parameters of that option. Remember, this change will be made to all the users selected. When finished, click OK to accept the changes. Cancel – Disable Master Cards There are many reasons you may wish to cancel a master card.
Hint: All canceled master cards are shown in RED in the Master Users List. common reason is a lost card. When a card is lost, you need to cancel the lost card in the guest room locks. There are three ways to do this. • Let the card expire. To check the expiration date of a lost card, highlight the master user in the list and click the View button. The expiration date is on the Revalidation tab. • Cancel the lost card and create new master cards that lock out the lost card.
Update – Encode Master Cards With New Data The Update function is a simple way to bring existing cards up-to-date with any attribute changes or a new expiration date. The following steps explain how the update function operates. 1. Click the Update button. 2. Press any key to begin. 3. Insert and remove the card. If you are using smart cards, insert the card and leave it in. This step reads the information on the card to see if there are any changes. 4.
user, then re-encode the master cards for all cardholders with that type of master. If using revalidation, users cards not canceled will be re-encoded upon revalidation. The lower portion of the screen will indicate which master users need new cards. To encode a master canceling card, select Master Canceling Card from the Masters menu. Select a master template from the list. The lower list will show all the active users holding a copy of the master.
Special Cards Menu Encode Guest Canceling Card Encode Guest Canceling Card This function is used to encode a guest canceling card. The guest canceling card is a card with a special code that will lock the current guest card out of a guestroom lock. Once the guest canceling card has been used in a lock, the guest must receive a new guest card in order to get into the room. To encode a guest canceling card, perform the following steps: 1.
Encode Diagnostic Card This function is used to encode a Diagnostic Card. The diagnostic card is a card that is used to check the batteries and read head of a lock. The card is encoded with a low magnetic level and a special code that the locks will recognize. The lock will respond with a quick green light if it is functioning normally, a solid green light and flashing red light if the batteries are low, or a delayed red light if the read head is inoperative. The diagnostic card will not open any doors.
Using the Spare Card System Allowing a guest into a room is a very simple process. Once the spare card is assigned to the door, the guest can continue using the spare card until a new guest card is encoded for this guest or the next guest, or until a guest canceling card is used. To assign the Spare Card, a hotel employee, such as a bellman, must walk with the guest to the proper room. The employee will insert and remove the Programming Card. At this point, the Green and Red lights will both be on.
Maintenance Menu The Maintenance Menu provides the most useful functions for monitoring and maintaining the software and locks. Load Portable Programmer Load Portable Programmer This function is used to transfer current data to the Portable Programmer (PP), or to the Extended Portable Programmer (XPP). This device is then used to update the data in the stand-alone locks. When you select this option, you will be asked to select the type of programmer to load.
44 • Software - HT24W / HT28 Smart 4. Connect the Portable Programmer and turn it on. See the System Components section of this manual for details about connecting the Portable Programmer. 5. Select Load Portable Programmer from the Maintenance menu or click on the Load Portable Programmer tool and choose Regular Programmer. 6. Before you load data into the programmer, you must decide what data you need to load. You can choose one of three choices.
Extended Portable Programmer (XPP) – No XPP Operators To load the XPP with current data from the front desk console, perform the following steps: 1. Connect the XPP and turn it on. See the System Components section of this manual for details about connecting the Extended Portable Programmer. 2. Select Load Portable Programmer from the Maintenance menu or click on the Load Portable Programmer tool and choose Extended Portable Programmer. 3.
46 • Software - HT24W / HT28 Smart • Update Locks – Allows locks to be updated by the XPP • Initialize Locks – Allows locks to be initialized by the XPP • Modifies State of Locks – This feature will allow the XPP user to change the state of a lock, such as setting a lock to office mode. This feature is not active as of the writing of this manual. • Clear Data of XPP – Allows the XPP user to delete locking plan information from the XPP.
Extended Portable Programmer (XPP) – With Operators If your system has set up XPP operators, you will have to option to load all operators, or select the operators to load from the list. If you do not intend to view lock openings directly on the XPP, deselect the View Onity HT24W / HT28 Smart Simply select the operators you wish to load and click OK. Now, choose whether or not you want to be able to view lock openings reports directly on the XPP.
Openings check box. This will decrease the time it takes to load the XPP. load user names. Click the Load button to load the XPP. The functionality of the operator is given when the operator is set up. See Operators on page 68 for details on setting up XPP operators. Peripheral Diagnosis Peripheral Diagnosis This function is used to establish and monitor communications with all on-line devices. There are four functions within the peripherals screen – Address, Change Mode, Update, and Make it local.
There should be a message in the diagnostic messages box showing that there is one peripheral asking for an address. 2. Select the peripheral from the list that corresponds to the unit you just cleared. Click on the Address Peripheral button at the bottom of the window. 3. If you are addressing an identifier, you will see a screen asking you to enter the identifier password. This password prevents unauthorized people from reading the information encoded on guest and master cards.
Station Diagnosis The Station Diagnosis screen shows a list of all Onity computers. The list shows which operator is logged in, the network address, if the station is communication with its encoders, and the name of the computer. This information can be helpful when troubleshooting problems. When Onity technicians are making changes to the system, to add new doors for example, the server must be the only computer accessing the files.
To take a room Out of Service or return a room to active service, perform the following steps: 1. Select Rooms Out Of Service from the Maintenance menu. 2. You can use the ARROWS or the mouse to select a room. To take a room out of service or to bring it back into service, Double Click or press the SPACE bar. To select rooms in a rectangular block, hold down the left mouse button or hold down the SHIFT key and press the SPACE bar to toggle. 3.
Onity. The schemes must be set up by Onity before they are available. If you do not have mastering schemes set up and you would like to have this feature, call Onity. To make a mastering change, follow these steps: 1. Select Mastering Changes from the Maintenance menu. 2. The Mastering Changes window shows all of the rooms in the hotel and the current scheme for each room. The three schemes are labeled A, B, and C and the description of each can be found in the legend at the bottom of the window.
Backup Data Backup Data The Onity system requires many data files to function properly. If these files are ever corrupted by a hardware failure of the computer system or some other anomaly, it is important to have a recent backup copy of the data files. The software has a built-in function to make it easy to maintain these files. Onity recommends that you back up your data files every day to maintain the performance of the system. To use the Backup function, follow these steps. 1.
Status Bar Warning user logs into the system. This error will occur if the destination directory is incorrect or inaccessible, or if there are errors in the database. For help with this error, contact Onity Technical Support or your Distributor. Emphasized Authorizations Data The sale of certain amenities provided by your hotel through the use of special authorizations, called Emphasized Authorizations, can be tracked by the Onity system.
What it Means The Emphasized Authorization report contains enough information to accurately track the usage of an amenity on a ‘per day’ basis. Each line in the report shows: • The Check-In date and time. • The operator that ‘sold’ the amenity during the Check-In process. • The room number of the card with the specified authorization. • The expiration date and time of the card. • The total number of nights the card was valid for the amenity.
Move to Historic If desired, certain auditor databases can be archived to text files by using the Move to Historic feature. This will not only move the records to a text file, it will also erase those records from the live database. Select Move to Historic, then the type of data to move to historic. Select the destination folder and name the file, then select the cut off date for moving the data. All records previous to the data entered will be archived and deleted from the live database.
Onity HT24W / HT28 Smart Software - HT24W / HT28 Smart • 57
Security Menu The Security Menu contains the functions most helpful in monitoring and maintaining the security of the system and locks. System Auditor System Auditor This function is used to view the transactions that have occurred on the computers. The system records all the transactions that have occurred in the system, who made them, and when they were made. These transactions may be viewed on the screen, or printed out. To view the System Auditor, click the System Auditor Tool.
3. 4. 5. 6. Onity HT24W / HT28 Smart The Operator Filter section allows you to view the audits from a particular system operator. • All Operators shows you the operations performed by any operator, current or deleted, on your system. • Specific Operator will show only the operations performed by one particular operator selected from the pick list. • PMS shows any operations performed as a result of a Property Management System request.
System Auditor Report The System Auditor Report shows all of the transactions that matched the criteria set up in the Filters window. If the list does not contain the information you are looking for, you can adjust the filter at any time by clicking the Filter button. The report shows the date, time, operator, operation, and location of each transaction.
Lock Openings This function is used to display or print the audit trail from a guestroom lock or offline card reader. This data is retrieved from the locks using the portable programmer. To view the openings of a lock, follow these steps: 1. Connect the portable programmer and turn it on. 2. Select Lock Openings from the Security menu. 3. A list will appear with all of the locks that have been read by the PP. If you read a lock more than once, there will be two entries in this list.
Filtering the Door Transactions Report Filter Icon Follow these steps to set up the definition of the openings you wish to see: 62 • Software - HT24W / HT28 Smart Onity HT24W / HT28 Smart
1. Select Door Transactions from the Security Menu. Then select the Filter button 2. Use the drop down box next to Door to select the door or doors you would like to see.. 3. Using the date filter, you can limit the openings you see to only those in the time frame that interests you. 4. The Function Filter can further limit your search to only those openings that interest you.
actual event. The system will scan the peripheral every few seconds, and any new openings will be added to the bottom of the list. If your list is long, you may wish to turn this feature off while you look at your list so that the list is not changing. To turn off the Real Time feature, click the check box at the top of the window so that there is no check in the box.
The Report – What It Means The Card Activity report shows a lot of useful data. Perhaps the most interesting is the time and date that a user unlocked a door. This data is shown with the user's name and the type of master card they used, the door name, and a lock status indicator. If the lock status indicator shows 'Changed' you can view details of the parameters stored inside the lock memory.
• Code status - reports whether the card that was used has a new code or the same code. When a lost master card is replaced, the new card gets a new code. • Guest status – reports whether a guest canceling card has been used in the lock, if a spare card is currently being used, if a suite card is being used, or if a normal guest card is being used. Other Options – Real Time If you are using several revalidation units around your property, the system continually checks for updates from the devices.
Onity HT24W / HT28 Smart • Office function status • Blocking card status • Battery level • Guest status - reports whether a guest canceling card has been used in the lock, if a spare card is currently being used, if a suite card is being used, or if a normal guest card is being used. • Reading Date – this is the most recent opening known to the system.
Filtering the Lock Status Report You can use this filter to view only the records with certain features, such as low battery or only reports from this morning. To narrow the view, check one or more of the filter boxes. Then select the records you want to see from the list boxes on the right side of the screen. If a check box is unchecked, the report will show all records for that category.
Adding Operators To add a new operator to the system, perform the following steps: Onity HT24W / HT28 Smart 1. Select Operators from the Security menu. 2. Click the Append button at the bottom of the Operators window. 3. Enter the operator’s name in the appropriate. Each operator must have a unique operator name because this name is recorded in the System Auditor. 4. Enter a password for this operator. Each operator must have a unique password.
Modifying Operators Click the Modify button to change the attributes of an existing operator. The steps to change attributes are the same as those to add a new operator. Deleting Operators To delete an operator, select Operators List from the Security menu. Select an operator from the list and click the Delete button. You cannot delete operators that have the same level as you or a higher level. You may only delete operators with a level lower than your own.
Operator Levels Required There are nine levels available, but in the US most properties only use five. Operators in the system are only allowed to access certain menu items or functions. This control is managed by the level of the operator and the level of the function. The level required to use each function can be customized by the hotel management. To view or modify the operator levels required to perform functions, select Levels Required from the security menu.
On this screen, key in the Name of the group and a description in the appropriate fields. Next, select the rooms that belong to this group and click the right arrow button. These selection buttons are described below: • • • • Use this button to select a single room, or to select all of the highlighted rooms. Use this button to select all rooms. Use this button to deselect a single room, or to deselect all of the highlighted rooms. Use this button to deselect all rooms.
Configuration Language The language option allows the system operator to view messages and screen text in any of the loaded languages. To change the language of the system, simply select the Language option from the configuration screen and pick a language from the list. If a required language is not loaded with your system, contact a Onity representative to check the list of available languages.
74 • Software - HT24W / HT28 Smart • Auto Log-Off – This option lets you choose whether the system will log users out after a certain period of not being used. If the Enable Auto Log-Off check box is selected, the system will lock the screen after the number of minutes entered in the box below. • HTCOM Communication Port – This is the serial port that the system uses to control any encoders, PPs or other online peripherals. Encoding cards is impossible if this parameter is set wrong.
Change Encoder There is a feature in the software that allows online devices like encoders and wall readers to be connected to any Onity computer. Encoders connected to a workstation computer can be terminal encoders or PMS controlled encoders. In previous systems, a workstation computer could only control one encoder. If using this system, you must declare which encoder each workstation will use locally.
an increment that works best for your property. This increment can be a number of hours or a number of days. • PIN – Finally, you must decide if users will be required to enter their PIN when operating in emergency mode. Once communication with the PC has been reestablished, the revalidators will automatically exit emergency mode and begin working as normal. If you have disabled any users manually on the revalidators, you must do so again on the PC, as these changes do not automatically update the PC.
Hardware HT24W / ADVANCE (Magnetic) System Components HT24 Magnetic Stripe Lockset Onity HT24W / HT28 Smart Hardware • 77
1. Rear View 8. Battery Access Cover 2. Side View 9. Battery Access Cover Screw 3. Front View 10. Portable Programmer Connection 4. Privacy Indicator Connection 11. Mounting Posts 5. Clear Button 12. Spindle 6. Light Indicators 13. Escutcheon Screws 7. Card Insertion Slot 14.
access, the card must have the proper site code, any applicable authorization, and be within the activation and expiration dates. • Selective Mode The selective lock is a combination of corridor and back-of-house locks found in ADVANCE magnetic stripe lock / HT24 systems. Essentially, a selective lock is a freely keyed lock that can accept as many as 250 users with an audit trail, or 500 users without (when equipped with the HT28 or HT24F locks).
Daylight Savings Time Change – ADVANCE magnetic stripe lock / HT24 Lock With the software, Onity locks can be loaded to automatically change for Daylight Savings Time. The lock will remember the date of the next change. This means that the lock must be loaded twice each year with the date of the next change. Panic Operation – ADVANCE magnetic stripe lock / HT24 Lock Onity locks feature panic retraction of the deadbolt from inside the guestroom.
• Onity HT24W / HT28 Smart Throw away worn out cards. Eventually any card will become worn out. The magnetic material will become thin and the information cannot be properly encoded on the card.
HT24 Card Readers HT24 Off-line readers Off-line readers are stand-alone units that do not require connections to a central computer. The off-line readers do require a 12-volt DC power supply to operate. The off-line reader acts as a switch to control an electrical locking device, such as an electric strike, magnetic lock, automatic door, or gate operator. In all other regards, the off-line reader behaves like the stand-alone lock.
The on-line reader acts as a switch to control an electrical locking device, such as an electric strike, magnetic lock, automatic door, or gate operator. If the locking device requires 12VDC power, and draws less than one Amp of current, the internal power supply of the reader control unit may be used to power the locking device. The on-line reader has a much larger capacity for data than the stand-alone locks.
HT22 Connections The DB9 connectors (8 and 9) are used to connect the encoder to the communication distributor through the HTCOM network . 1. Not Used With This System 6. On/Off Switch 2. HTCOM Connection – AB Format 7. Not Used With This System 3. Firmware Update Connection 8. HTCOM Connection 4. 12VDC Power Input 9. HTCOM Connection 5. Strain Relief HT24+ Motorized Encoder The Onity motorized encoder is a three-track magnetic stripe card encoder.
information can be entered by the desk clerk at the time of check-in or it can be specified by the Property Management System. Limited default information, including room number and expiration date, can also be encoded on track 1 or 2. The Onity motorized encoder can be controlled by a PC running the software as a server or as a workstation. The motorized encoder can also be controlled through HTCOM in a PMS network.
86 • Hardware 1. Red Light (Power) 7. Power Selection Switch – 110/220 VAC 2. Green Light (Begin Operation) 8. Rear Ejection Port 3. Red Light (Operation Complete) 9. HTCOM Connection 4. Card Insertion Slot 10. HTCOM Connection 5. Clear Button 11. On/Off Switch and Fuse 6. Card Encoding Unit 12.
HT28 / ADVANCE Dual Smart System Components HT28 Dual / ADVANCE Dual Technology Lockset 1. Rear View 8. Battery Access Cover 2. Side View 9. Battery Access Cover Screw 3. Front View 10. Portable Programmer Connection 4. Privacy Indicator Connection 11. Mounting Posts 5. Clear Button 12. Spindle 6. Light Indicators 13. Escutcheon Screws 7. Card Insertion Slot 14.
[ADVANCE Dual shown] Modes of Operation and Capabilities HT28 Dual / ADVANCE Dual • Standard Guestroom Mode / Suite Mode The standard operation of an HT28 Dual / ADVANCE Dual lock is normal guest room mode. In this mode, a single guest card code is allowed to enter along with any selected master cards. To gain access, the card must have the proper site code, the correct card code, any applicable authorization, and within the activation and expiration dates.
In a similar manner, the lock will also accept a new master card. Any new master card used in a lock will automatically void the previous master card. Battery Operation – HT28 Dual / ADVANCE Dual Onity locks are powered by 4 AA size alkaline batteries. These batteries are expected to last between 2 and 4 years, depending on a number of factors. Factors that can shorten battery life are: • The freshness of the batteries when they are purchased. • The number of transactions per day.
Smart Cards In addition to traditional magnetic stripe cards, the HT28 lockset will read and write to microprocessor cards and memory cards. Smart cards can store a great deal more data than magnetic stripe cards, and magnets or small scratches that will destroy the information on a magnetic card cannot damage smart cards. A variety of smart cards are available on the market today and all of them have different features and capabilities.
• Make sure the cards are flat. The contacts of the card can become loose or completely separated from the plastic if the cards are bent excessively. . For example, storing the card in an overstuffed wallet and then sitting on the wallet will cause damage over time. • Keep the cards away from static electricity. Although the internal electronics of smart cards are well protected from the elements, there is a chance that static electricity will damage the card.
Power Requirements for the External Smart Card Encoder The external encoder requires a separate 5 VDC power transformer. The transformer plugs into the DB9 connector at the rear of the HT22i.
Encoding Smart Cards Smart cards can hold a very large amount of data, so the encoding process is longer than with magnetic cards. The security features used by microprocessor cards can also lengthen the encoding time. Overall, the time to encode a smart card is still only a few seconds. Because of the memory structure of smart cards, brand new cards require an initialization process to claim an area of memory for use by Onity. This process, called personalization, may take a few seconds.
HT Proximity, HT RFID and Advance RFID™ System Components HT RFID (left) and ADVANCE RFID (right) Lock Lock Configurations Five operating configurations are available for the ADVANCE RFID, HT RFID andHT Prox lock: • Room (Standard) When the lock is programmed as a standard room lock, a single guest code is allowed to operate the lock as well as any valid master keys.
only one lock is configured as the main Suite lock. All other locks of the same suite of rooms are configured as Subsuites locks. When using this scenario, the guest key that is programmed for the Suite lock, may also be configured to open the subsuite locks of the group. A guest key made for a subsuite lock may also be configured to open the Suite lock of the group.
Lock Operating Modes In addition to the setups listed above, 4 operating modes are available to the ADVANCE RFID, HT RFID and HT Prox Lock: • Standard Mode – When the lock is in standard mode, a valid key is required to gain access to the lock. • Office (Free) Mode – The locks may be configured to allow Office (or Free) access. When in this mode, no key is needed to gain access as the lock remains in the unlocked position.
Light & Audible Indications The ADVANCE RFID, HT RFID and HT Prox provide feedback to the user with red and green LEDs. The possible light indications are: Description: 1. Valid Key. Door unlocks followed by Green LED indication and high beep. 2. Invalid Key. The key may be for the wrong door or expired indicated by Red LED indication and low beep. 3. Unreadable card.
6. Dead bolt thrown or Out of Valid Shift. Indication given if the deadbolt is thrown or a card is inserted that has a shift and the current time is outside that shift, indicated by alternating Red and Green LED indications and Low Beep. 7. Low Batteries. Replace batteries and update door, indicated by solid Green LED and blinking Red LED indications and high beep. 8. Canceling Card.
Lock Auditor The ADVANCE RFID, HT RFID and HT Prox lock keeps a record of the last 500 operations. This openings register can be read using the Read Openings function of the Portable Programmer.
To use the key, touch the center of the card or token to the top center of the lock reader and wait for the green light and beep. Then depress the lever to enter the room. Up to 3 rooms can be encoded on the key with full functionality. It is possible to encode a key with 4 rooms, but other features must not be added, such as activation date and authorizations. The software will notify you if you try to encode a key with too much information.
ADVANCE RFID Off-line readers Off-line readers are stand-alone units that do not require connections to a central computer. The off-line readers do require a 12-volt DC power supply to operate. The off-line reader acts as a switch to control an electrical locking device, such as an electric strike, magnetic lock, automatic door, or gate operator. In all other regards, the off-line reader behaves like the stand-alone lock.
HT22iP Encoder (HT Proximity Only) The HT22iP encoder has the capability of encoding both Magnetic Stripe keycards and Proximity cards and tokens. This encoder can either be part of a computer based system (HT24W, HT28, EntryFlex) or a stand alone system (HT22). For standard operating details, refer to your system user manual. The information in this document only covers the features related to the HT Prox product.
• Press and hold the ‘Exit’ button for 5 seconds to enter the setup menu. • Arrow down to ‘Card Tech. #1’ and press ‘Enter’ • Select ‘Prox.’ and press enter • Arrow down to ‘Card Tech. #2’ and press ‘Enter’ • Select ‘CLR=None’ and press ‘Enter’ • Press the ‘Exit’ button to leave the setup menu The encoder is now setup for proximity encoding only. If you are using a computer based system, you should select proximity only for your card technology.
HT22P Encoder (ADVANCE RFID / HT RFID Only) The HT22P encoder is used specifically with Advance RFID and HT RFID cards and tokens, and is NOT compatible with HT Proximity systems. The encoder cannot encode HT Prox cards or be used at HT Prox installations. This encoder must be used in conjunction with a computer based system (HT28) and is not to be used as a stand alone system . Physically, the HT22P encoder can be distinguished from the HT22iP by the lack of a card insertion slot.
Proximity Encoding When prompted for proximity encoding, present the proximity card or token to the Prox Logo on the encoder. When the encoder is ready to encode a proximity key, it will begin to beep. Present the card at the logo point shown below. The encoder will emit a louder beep when the encoding has been completed. Connections 1. Not Used With This System 6. On/Off Switch 2. HTCOM Connection – AB Format 7. Not Used With This System 3. Firmware Update Connection 8. HTCOM Connection 4.
General Components Portable Programmer The Portable Programmer, commonly called the PP, is used to carry information between the lock and the front desk equipment. It can also be used to open a guestroom and to test the operation of a lock. When the locks are first installed, the PP is used to initialize each lock to a particular room number, load its table of room codes, and set the internal clock. Note: Since the PP can be used to unlock a door, it should be secured when not in use.
Connecting the PP to the Front Desk System The PP is connected to the front desk system with a DB9 male cable. Plug one end of the cable into the connector on the PP. Plug the other end of the cable into the connector on the front of the Communication Distributor labeled PP. The connector will only go in one way. Refer to the sections called Lock Openings for the steps required to perform each specific operation Portable Programmer Buttons ON/CLR (red) The ON/CLR key turns the PP on.
5. Press the green TX key. 6. Unplug the PP when it is finished. READ Openings Option The lock contains an audit trail of the last 100 openings. To view this audit trail you must use the READ OPENINGS function of the PP. To read a lock, follow these steps: 1. Go to the desired door and connect the PP. 2. Turn the PP on and select READ OPENINGS by pressing the MENU key. 3. Press the green TX key. 4. Unplug the PP and take it to the front desk console. 5.
4. Press the TX key again and operate the outside handle, the deadbolt, and insert a card. For each of these operations you should see a message that indicates that the corresponding switch in the lock was activated. If you do NOT see a message for any of these operations, or if the message remains on the screen after you have completed the operation, the lock needs to be repaired. 5. Press the TX key again. If your lock has a keyboard, press the buttons. The character you press should be displayed. 6.
OPEN Option The OPEN function can be used to unlock a door that will not respond to a guest card or any master cards. It will even open a door that has missing or dead batteries. To OPEN a door with the PP, follow these steps: 1. Connect the PP to the lock and turn it ON. 2. Select OPEN by pressing the MENU button. 3. The message "Access Code:" will be displayed on the screen. Press the UP arrow key to find the first digit of the code, and then press the TX key.
Batteries – Extended Portable Programmer The uses 4 AA rechargeable batteries (Nickel – Metal-hydride NiMH). To charge the unit, plug in a 12VDC power supply to the connector on the top of the unit. There are 2 charging modes: • Fast Charge – When the XPP is inactive and the batteries charge in about 1 hour. The green LED is illuminated when the XPP is in Fast Charge. • Maintenance Mode Charge (Slow Charge) – When the XPP is active and the power supply is plugged in.
• The Exit key is used to cancel a transaction, or to answer NO to a choice on the screen. • The four arrow keys are used to scroll through the menu options and selection lists on the XPP XPP Soft Keys The four keys at the top of the XPP keypad are called Soft Keys. The functionality of these soft keys changes based on the menu or option that is currently selected. On the screen above these soft keys, the current function is displayed.
3. Press the green Enter key. 4. Disconnect the XPP when it is finished. This lock is now initialized. Make a guest card for the lock and test it. Also, be sure to test the master card(s). Read Openings To view the audit trail of a lock or safe, you must use the READ OPENINGS function of the XPP. To read a lock, follow these steps: 1. Go to the desired door and connect the PP. 2. Turn the PP on, enter password if applicable, and select READ OPENINGS by using the arrow keys. 3.
4. Press the Enter key again and operate the outside handle, the deadbolt, and insert a card. For each of these operations you should see a message that indicates that the corresponding switch in the lock was activated. If you do NOT see a message for any of these operations, or if the message remains on the screen after you have completed the operation, the lock needs to be repaired. 5. Press the Enter key again. If your lock has a keyboard, press the buttons.
Open Lock The OPEN function can be used to unlock a door that will not respond to a guest card or any master cards. It will even open a door that has missing or dead batteries. To OPEN a door with the XPP, follow these steps: 1. Connect the XPP to the lock and turn it ON. 2. Enter your password if applicable. 3. Select Open Lock using the arrow keys and press Enter. 4. If you are not using XPP operators, The message "Access Code:" will be displayed on the screen.
HTCOM Network The HTCOM network has a total distance limit of 4500 feet. That is the entire distance from the communications distributor to the very last device on the network. This distance limitation can be extended by using repeaters in the network. If you require online devices with cable distances over 4500 feet, contact Onity technical support for assistance in configuring your HTCOM network. Connections and Light Indications – Comm.
Terminal Mode Encoders Terminals are HT22 encoders that are able to perform basic reception operations without a PC workstation. All terminals are connected back to the main server PC through the HTCOM network, just like standard encoders and other online devices. The 25-button keypad on the HT22 is used when the unit is in terminal mode to perform common front desk operations.
Check-Out using Terminal Mode To check a guest out of the hotel and mark the room as vacant, follow this one step procedure. Using the number pad, enter the room number you wish to Check-Out, then press ENTER. The screen will inform you when the operation is complete. Read Card using Terminal Mode To read a card, press the READ hot key at the top of the keypad. The screen will prompt you to insert a card. When you do this, the information about the card will be displayed on the screen.
Online Revalidator The Onity Revalidator provides a way to securely manage staff cards following a very simple philosophy. If each master card is encoded to expire in six months, the risk associated with a lost master card is large. Each master card of that type, Housekeeping masters for example, must be re-encoded with a new code to lock out the lost card. This could involve many cardholders and could be very inconvenient.
The revalidation increment can be in hours or days, and the operation of the system is slightly different depending on this setting. • Use revalidation increments in hours to "recharge" the master cards. Use revalidation increments in days to maintain consistent expiration times. Hours With the revalidation increment in hours, master cards are "recharged" with the number of hours you set. That is, the new expiration time is based on the time the card is revalidated.
Using the Revalidator From the staff member's point of view, the revalidation process is very simple and quick. In its idle state, the revalidator will display "Press any Key". Onity HT24W / HT28 Smart • To revalidate a master key, first press any key on the revalidator. • The revalidator will then prompt the user to insert the card. If using a magnetic stripe key, the stripe on the key should be facing upward and on the left side of the keycard as you insert the keycard.
• If the optional printer component is installed, the user may press the star key (*) to print the message. The following list gives a description of the revalidation process. 1. Read the card. The first step in the process is to identify the card and check the attributes of the master user. 2. Recover card activity information. If the card is a smart card, the system will recover card activity and lock status reports. 3. Encode new information onto the card.
Revalidator Emergency Mode Limitations In emergency mode, all users have the same revalidation increment and PIN required attribute. Also, card activity and lock status reports are not collected because there is no connection to the main Onity server. When Emergency Mode ends, all functions will return to the previous settings.
Quick Reference Guide Lockset Light Indications 124 • Quick Reference Guide • Green Light – Valid Opening. Operate the handle to gain access to the room. • Red Light – Invalid Attempt. Card may have expired, been voided by a new guest card, or may be for a different room. • Alternating Red and Green Lights – Privacy indication or card out of shift. • Flashing Red Light – Blocked. • Flashing Green Light – Office Mode.
HT24W / HT28 Smart Software Icons Onity HT24W / HT28 Smart • - New Guest Check-In • - Guest Copy • - Check-Out • - Single Opening Card • - Read Card • - Erase Card • - Groups • - Peripheral Openings • - Master Users • - Encode Canceling Card • - Encode Blocking Card • - Portable Programmer • - Peripheral Diagnostics • - Back Up Data • - System Audit • - Card Activity Report Quick Reference Guide • 125
HT24W / HT28 Smart Shortcut Function Keys These keys can be pressed from the main screen any time an operator is logged in to quickly access the most frequently used functions. Some functions may not be available to all operators because their password level does not allow access to the operation.
What to Do If … The following section provides a quick reference answering common questions concerning the system. The answers to these questions provide step by step instructions to solve the problems and may refer you to other sections of this manual for more details on a particular step. A staff member has lost a master card … If a staff member has lost a master card you need to make sure that the card cannot be used if found.
There is an entire section in this manual dedicated to explaining the operation of terminal mode encoders. Note: Motorized encoders cannot be used as terminals because they do not have keypads or displays. Power is out and our encoders don't work … Although all Onity encoders have battery backup, except for the motorized encoder, if the power goes out for an extended period of time the encoders may stop working. If this happens, you can still get new guests into their rooms by using the Spare Card system.
Because it is impossible for Onity locks to work with all varieties of smart cards they are only available through Onity. Our smart cards are pre-configured by the manufacturer with special information that is required for operation. We want to punch holes in our master cards to wear them on a chain … The trick with punching a hole in the card is picking a non-vital area for the hole. Place the card in front of you with the graphic facing you, just like you would insert it into a lock.
If you know for a fact that the room is not occupied, use the PP to test the function of the privacy indicator. If the indicator is faulty, replace the lock. Guest and staff cards will not open the door – solid green, flashing red light This is the low battery indication for the lock. The lock has two levels of low battery detection: 1. A warning level indicating that the batteries are weak but the lock remains operational. This indication is typically displayed to staff cards only. 2.
Our PMS says that Onity is not responding The most common problem with the PMS interface is the inability to make keys. Some of these issues relate to the PMS companies and how they code the software, but the vast majority of these issues can be solved using common sense. If the PMS appears to be operating normally, and the Onity system appears to be operating normally, but the two systems are not working together, check the following items: 1.
Appendix A – Certifications Advance RFID CERTIFICATIONS Federal Communications Commission FCC ID: R32-RFIDMIFARE01 Industry Canada IC ID: 5058A-RFIDMIFARE01 USER INFORMATION FOR RF DEVICES Part 15 - §15.21 Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. Part 15 - Class A digital device or peripheral§15.
that to which the receiver is connected. —Consult the dealer or an experienced radio/TV technician for help. This device complies with Industry Canada license-exempt RSS standard(s).
Appendix B – Import Users Add User Command It is possible to import users into the system using a plain text file. Each line of this file contains a command to execute. The lines that begin with character “#” are considered comments. The message itself has two fields: the command and the command parameters or fields. The command is the first character of the line and must be separated from the fields by a space character. Spaces at the beginning or end of a line are disregarded.
Format: A Name,Type,Mast,P,O,B,Shift,Aut,Dexp,Texp,Tinc,Inc,Pin,Apin,Mpin,Cpin,Rev,RS,NID,Dep,C,Dact, Tact The data fields may contain data conforming to the following specifications. Refer to Add/Edit Users for more information on these fields.
136 • Appendix B – Import Users Onity HT24W / HT28 Smart
Glossary of Terms Amenity An item or service that a hotel offers to some guests but not to all guests. There may be a charge for the use of this service. Concierge lounges, guestroom safes and fitness centers are some common amenities. Grand Master Key In a conventional metal key system the grand master key will open every door in the system. HTCOM The proprietary communications network between Onity computers and peripheral devices like encoders, revalidators and on-line readers.
Panic Retraction The ability to retract both the deadbolt and the latch on a lockset by simply using the lever handle or knob. PMS Property Management System - A computer system used by hotels to control and monitor the operation of the property such as reservations, billing and guest reception. Revalidation A system used to effectively manage master card holders that reduces the inconvenience associated with lost cards and the staff members who carry the cards.
G Index Groups 18 Guest and staff cards will not open the door - flashing red and green lights 129 Guest and staff cards will not open the door - solid green, flashing red light 130 Guest card will not open the door - flashing red light 129 Guest card will not open the door - red light 129 H A guest needs a late check-out time … 128 A staff member has lost a master card … 127 Hotel Information (F2) 16 HT22iP Encoder 102 HT24 Card Readers 82 HT24 Magnetic Stripe Lockset 77 HT24W 3 HT28 Dual Technology L
P Peripheral Diagnosis 48 Peripheral Openings 23 PMS Enabled 76 Portable Programmer 106 Power is out and our encoders don't work … 128 R Read a Card (F3) 14 Revalidation 26 Revalidator Options 119 Room Out of Service 50 S Show PMS Communications 76 Single Opening Card (F8) 11 Smart Card Encoder 91 Smart Cards 90 Station Configuration 73 Station Diagnosis 50 System Auditor 58 T The programmer beeps, but the screen is blank 130 The programmer will not turn on 130 The screen on our encoder is blank 130 Time
