Warranty

Odyssey Innovative Designs

Warranty Policy

Warranty Policy: Odyssey will honor Brand New Odyssey products purchased from all

Authorized Odyssey Dealers. We are not responsible for any item "New or Used" purchased

from unauthorized dealers, websites or auction sites. Odyssey is not responsible for actions of

any employee, authorized dealer employees or unauthorized dealers, websites or auction site

employees. The warranty policy also does not cover B-stock items or any of our products that

were purchased used.

 Carpet cases - 1 year against manufacturer's defects.

 DJ bags - 1 year against manufacturer's defects.

 Electronics, ColorKey, Flight FX LED components, etc. - 90 days against manufacturer's

defects.

 FZ (Flight Zone) & FR (Flight Ready) cases - Limited Lifetime against manufacturer's

defects.

 FFX cases - Limited Lifetime against manufacturer's defects/craftmanship of the case.

Any electronic component/part of the case has a 90-day warranty.

 KROM cases - 90 days against manufacturer's defects.

 L-Stands and metal product accessories - 90 days against manufacturer's defects.

 Scrim Werks products - 90 days against manufacturer's defects.

 Speakers and lighting stands LTS, LTP, etc. - 1 year against manufacturer's defects.

Note: Warranty only applies to the original purchaser of the product and only when the product

was purchased through an authorized Odyssey dealer. Do not contact us at Odyssey Cases

headquarters directly if you have any warranty, return, refund, exchange, or credit inquiry. Please

consult the Authorized Odyssey Dealer you purchased the product from and the dealer will

warranties that do not coincide with that of Odyssey's.

Conditions that will not be covered by our warranty: Product degradation caused by extreme

weather conditions. Improper use/placement or transport of the product. Any product

modifications including attempts to self-repair any damage such as cracks, scratches, and dents

through parts replacement, adhesives, screws, paint, etc. Wear-and-tear parts (foams, moving

parts, hardware, carpet, paint, finishes).

 Moving Parts - Moving parts (latches, hinges, wheels, etc.) may not be covered under

the warranty due to the nature of daily wear-and-tear. Moving parts defects will be

reviewed and evaluated at our discretion.

Custom cases: Other than standard components, all custom components are not covered under

the warranty. Please contact or bring your Odyssey product to the authorized dealer you

purchased from to get your warranty process started.

Refunds/RA Request: The issuing of an RA does not mean you will be given an instant credit

for the product being returned. Odyssey must inspect and determine at our discretion, if the

reason for the return falls under our policy and guidelines and qualifies for a credit, repair or

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Odyssey Innovative Designs Warranty Policy ® Warranty Policy: Odyssey will honor Brand New Odyssey products purchased from all Authorized Odyssey Dealers. We are not responsible for any item "New or Used" purchased from unauthorized dealers, websites or auction sites. Odyssey is not responsible for actions of any employee, authorized dealer employees or unauthorized dealers, websites or auction site employees.
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replacement. All merchandise sent in to Odyssey must have the RA# issued written clearly on the outside of the box and a brief written description of the issue inserted into a packing slip envelope on a full 8.5" x 11" paper or standard envelope placed inside the box. Manufacturers’ warranties may not apply in all cases, depending on factors such as use of the product, where the product was purchased, or who you purchased the product from.