Troubleshooting Guide

Trouble Shooting
If there is any problem about our item during use, don't worry about it. Let's check it according to
below steps.
1. Empty all the bluetooth name on your mobile phone, turn off the bluetooth of you phone.
2. Now you put both earbuds into the case, at this time charge the case at the same time,
toosee if both earbuds can charge normally or not.
If the indicators on both earbuds is red, that means they are charging.
If the earbuds are not charging normally,you may find the led indicator has no light or flash red
or blue or the led display won’t show normally, there are two reasons as below:
Reason 1: the charging case over-release power, when we plug the charging cable, we find the
led display won't show immediately. Please keep waiting 15 minutes , the led display will show
later.
Reason 2: that may be caused by poor connection between charging contacts of earbuds and the
charging pin of the charging case. The poor connection may be caused by the dirt or sweat or
else on the surface of the charging contact or oxidized magnet connector. You can handle this
problem by using alcohol rag to clean the magnet connector on earbuds and charging case. Have
When the earbud is charging, the light is red.
Once the earbud is fully charged, the light is off.

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