Installation Instructions

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Troubleshooting

If you’re ever having trouble with your NuraBuds, read the following troubleshooting.

Resetting your NuraBuds

Device Reset

Hold down the touch buttons on both sides of the NuraBuds for 10 seconds to reset.

Factory Reset

1. Open the Nura app.

2. Tap Menu > Device settings > Perform Factory Reset

If your NuraBuds Won’t Charge

• Make sure you’re charging with the NuraBuds USB-A to micro-USB cable only.

•

charger.

• If you’re trying to charge with a wall charger, then try charging with a computer.

• f you’re attempting to charge with a USB hub, then make sure it’s powered.

If your NuraBuds won’t Connect to the Nura App:

• Check your mobile device and the Nura app have been updated to the latest version.

• Close and re-open the Nura app.

• Check your NuraBuds are connected to your mobile device with Bluetooth. You need to

be connected with Bluetooth to use the Nura app. Bluetooth will only activate when no

cables are connected.

• Check your internet connection is stable.

• Delete the Nura app, restart your mobile device and then reinstall the Nura app.

• Reset your NuraBuds.

If You’re Having Trouble Connecting Your NuraBuds via Bluetooth:

Check your NuraBuds and device are charged.

Ensure your NuraBuds and device are within 10 feet of each other.

Check you’re connecting to NuraBuds XXX , not NuraBuds XXX[LE].

NuraBuds XXX [LE] is the NuraBuds low-energy mode, which will

automatically connect after you’ve connected to NuraBuds XXX.

Move away from other Bluetooth devices, microwaves and wireless routers to avoid interference.

Further troubleshooting:

Summary of content (6 pages)

PAGE 1
Troubleshooting nura If you’re ever having trouble with your NuraBuds, read the following troubleshooting. Resetting your NuraBuds Device Reset Hold down the touch buttons on both sides of the NuraBuds for 10 seconds to reset. Factory Reset 1. Open the Nura app. 2. Tap Menu > Device settings > Perform Factory Reset If your NuraBuds Won’t Charge • Make sure you’re charging with the NuraBuds USB-A to micro-USB cable only. • charger.
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nura • Re-start your device and try pairing your NuraBuds with Bluetooth again. • If you’ve previously paired your NuraBuds with Bluetooth, then remove your NuraBuds from your device’s paired device list and try pairing again. • Reset your NuraBuds. Bluetooth Cutting In and Out? Bluetooth is designed for short distances, so you might experience some interference from time to time.
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nura If You’re Having Trouble With Your NuraBuds Sound Quality: • To get the highest sound quality from your NuraBuds: • • Use a lossless streaming service, such as Tidal. • If you’re using Spotify or a similar streaming service, use the high-quality streaming option. Ensure to check the streaming quality options in the platform’s settings. • Check the device is not in Social Mode. • If the Touch Buttons Aren’t Working Correctly: 1.
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nura Compliance nura.co/compliance This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
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volume limiter on. Depending on the hearing of the user, some combinations of hearing corrections and immersion setting may exceed EN50332 limits. To prevent possible hearing damage, do not listen at high levels for long periods. This device may be operated in all member states of the EU. Declaration for EU compliance: Operation Frequency Band/Max. RF power transmitted: 2402-2480 MHz, <100 mW. Hereby, nura® Operations Pty.
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nura This symbol means the product must not be discarded as household waste, and should be delivered to an appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources, human health and the environment. For more information on disposal and recycling of this product, contact your local municipality, disposal service, or the shop where you bought this product. Apple, the Apple logo, iPad, iPhone, and iPod are trademarks of Apple Inc., registered in the U.S.