Sprint Mobile Broadband 2-in-1 Card Merlin™ C777 by Novatel Wireless www.sprint.com © 2009 Sprint. Sprint and the logo are trademarks of Sprint. Other marks are the property of their respective owners.
Table of Contents Your Merlin C777 Device . . . . . . . . . . . . . . . . . . . . . How to Use This Guide . . . . . . . . . . . . . . . . . . . . . . . Section 1: Introducing the Merlin C777 Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1A. Introducing the Merlin C777 Device . . . . . . . Activating Your Merlin C777 Device . . . . . . . . . . . . 12 2C. Using Your Merlin C777 Device . . . . . . . . . 13 i i 1 2 Your Merlin C777 Device . . . . . . . . . . . . . . . . . . . . . . .
3B. Regulatory Information . . . . . . . . . . . . . . . . . 26 Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Copyright . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Limitation of Liability . . . . . . . . . . . . . . . . . . . . . . . . . . Additional Information and Updates . . . . . . . . . . . . . 26 29 29 29 30 3C. Important Safety Information . . . . . . . . . . . .
Your Merlin C777 Device How to Use This Guide Thank you for purchasing a Novatel Wireless Merlin C777 device. This device offers more freedom than ever before. No wires, no cables—just access to your data when you need it. The power of the Internet is truly at your fingertips. The advantages of Sprint are as clear as each wireless connection you make.
Getting More Information About the Device and Service This guide describes how to install and start the software. To learn how to use all the features of your device and software, consult the user guide (see page 14 of this document) or online help.
Section 1 Introducing the Merlin C777 Device
Section 1A Your Merlin C777 Device Introducing the Merlin C777 Device The Novatel Wireless Merlin C777 device is a dualband wireless card. It enhances the functionality of your mobile computing devices by adding wireless connectivity to the Internet. ⽧ Your Merlin C777 Device (page 2) ⽧ Package Contents (page 2) ⽧ Care and Maintenance (page 3) This section introduces your Merlin C777 device.
As with any electronic device, the Merlin C777 device must be handled with care to ensure reliable operation. Follow these guidelines in using and storing the device: 䢇 The device should fit easily into an available PC Card or ExpressCard slot (by removing the integrated adapter). Forcing the device into a slot may damage the connector pins. 䢇 Protect the device from liquids, dust, and excessive heat. 䢇 When not installed in your computer, store the device in a safe place.
Section 2 Setting Up and Using the Merlin C777 Device
Section 2A Setting Up Your Sprint Account ⽧ Setting Up Your Device On Your Sprint Account (page 6) Setting Up Your Device On Your Sprint Account Normally your device will be set up on your Sprint account at the time of purchase. To verify that your device is set up on your Sprint account: 1. Log on to your account at www.sprint.com by entering your username and password. 2. Confirm that the Merlin C777 device is on your account with a Mobile Broadband connection plan. 6 Section 2A.
Note Installing the Software and Activating Your Device ⽧ Inserting the Device (page 7) ⽧ Installing the Drivers and Software on a Windows Computer (page 9) ⽧ Installing the Drivers and Software on a Mac Computer (page 10) ⽧ Activating Your Merlin C777 Device (page 12) The installation process has two stages: 䢇 Installing the Drivers and Software — Install the device drivers and Sprint SmartView software (for Windows, see page 9; for Mac, see page 10).
Inserting the Device into an ExpressCard Slot 3. Pull the device out of the adapter. To use the device in an ExpressCard slot, you must remove the integrated adapter as follows. 1. Locate the locking mechanism on the bottom of the adapter. 4. Insert the device into your computer’s ExpressCard slot, Sprint label facing up. (Do not forcefully insert the device, as this may damage it.) 2. Push the lock slightly out. 8 Section 2B.
System Requirements Note Installing the Software Installing the Drivers and Software on a Windows Computer Windows Vista and Windows 2000 users: You must log in with administrative privileges to install the software and drivers. Windows XP users: You may need to log in with The Merlin C777 device is supported on: 䢇 Windows Vista 䢇 Windows XP with Service Pack 2 or later 䢇 Windows 2000 with Service Pack 4 administrative privileges, depending on your Windows configuration.
4. Once the drivers have automatically installed, a Welcome window appears. Click Continue. 5. Once the InstallShield window appears, click Installing the Drivers and Software on a Mac Computer Next. 6. Read the Software License Agreement. Click Next to accept the terms in the License Agreement. 7. In the “Installation Customization Wizard” window, select a skin and then click Next. (A series of dialog boxes guides you through the installation. 8.
Note select a skin and then click Next. (A series of dialog boxes guides you through the installation. As part of the installation process you will be prompted to restart your computer; save any open documents first. 8. Install the software in the default destination folder (recommended), or click Change to install into a different folder. Click Next. 1. Ensure you are in the Sprint Mobile Broadband 9. Click Install to begin the installation. This may take a coverage area (not roaming). ® ® 2.
Activating Your Merlin C777 Device After you have successfully installed Sprint SmartView and while your device is connected to your computer, Sprint SmartView will inform you that hands-free activation has started and will periodically give you updates about activation status. No intervention is required on your part. If activation is successful, Sprint SmartView will display “Hands Free Activation Complete,” after which you are ready to connect to the network. 12 Section 2B.
Using Your Merlin C777 Device ⽧ Starting the Software (page 13) ⽧ Viewing the User Guide (page 14) ⽧ Removing the Device (page 14) ⽧ Using the Removable PC Card Adapter (page 14) ⽧ External Antenna Connector (page 15) ⽧ Contacting Sprint Customer Service (page 16) ⽧ Troubleshooting (page 16) Starting the Software 1. Double-click the program’s icon ( ) on your desktop. – or – 䡲 Windows: Select Start > All Programs > Sprint > Sprint SmartView.
Viewing the User Guide The user guide provides detailed information on the Windows and Mac versions of the Sprint SmartView software. 䊳 In Windows, select Start > All Programs > Sprint > SmartView > User Guide. – or – Mac, in Finder, select Applications > Sprint SmartView > SmartView_User_Guide.pdf. Removing the Device 1. Exit the Sprint SmartView software if it is open. 2. If your computer has a PC Card or ExpressCard ejector, use it to eject the device from the slot. 3.
This Sprint Mobile Broadband device is equipped with an external antenna connector. Note Your device does not come with an external antenna. To access the external antenna connector 䊳 Gently flip open the unlabeled rubber tab on the side of the device. Note This device is only authorized for use in laptop computers that are identical or substantially similar to those in its grant application.
Contacting Sprint Customer Service You can reach Sprint Customer Service by: 䢇 Logging on to your account at www.sprint.com. 䢇 Calling us toll-free at 1-888-211-4727 (personal use) or 1-800-927-2199 (business use). 䢇 Writing to us at Sprint Customer Service, P.O. Box 8077, London, KY 40742. Troubleshooting For a more complete listing of errors and possible solutions, please see the user guide or online Help. You may also visit www.sprint.
Solution No service is available. Try the following: 䢇 Reorient your computer. 䢇 If you are inside a building or near a structure that may be blocking the signal, change the position or location of your computer. 䢇 Check with Sprint — a network or account problem may be preventing the device from obtaining service. (The LED indicator is red.) Using Your Device Problem/error Section 2C.
Section 3 Technical Specifications, Regulatory and Safety Information, and Warranty
Section 3A LED Overview Technical Specifications Your device has an LED light that operates as follows: ⽧ LED Overview (page 20) ⽧ Environmental Specifications (page 22) ⽧ Mechanical Specifications (page 22) ⽧ Software Specifications (page 23) ⽧ Transmitter Specifications (page 23) ⽧ Receiver Specifications (page 24) ⽧ Hardware Specifications (page 24) ⽧ Miscellaneous (page 25) This section describes the LED indicators and various specifications of your Merlin C777 device.
Indicates LED Status Indicates Red No service is available. If this state persists, try the following: 䢇 Try reorienting your computer. 䢇 If you are inside a building or near a structure that may be blocking the signal, change the position or location of your computer. 䢇 Check with Sprint — a network or account problem may be preventing the device from obtaining service. Green (solid) The device is powered but is not transmitting or receiving data.
Environmental Specifications 22 Operating temperature 0° C to 55° C Storage temperature -20° C to 65° C Mechanical Specifications Dimensions (W x D x H) 120 mm x 54 mm x 19 mm Weight 47 g/1.65 oz (-4° F to 149° F) Battery pack N/A Humidity 5% to 90% within operating temperature LED Yes Antenna Internal Vibration stability 5 Hz to 500 Hz, 0.1 octave/ second Drop 1 meter drop, no damage – fully operational (32° F to 131° F) Section 3A.
Transmitter Specifications CDMA specification EVDO Rev A Type of multiplexing EVDO and 1xRTT Data service Supported Normal output power 7-10 dBm SMS (IS-637) Currently not supported TX Max power 24.8 dBm IOTA Supported Frequency range 1850 MHz to 1919 MHz OTAPA (IS-683A) Supported Frequency stability Compliant with CDG1 PRL (preferred roaming list) Supported Bandwidth 1.25 MHz Supported Occupied bandwidth 1.
Conducted spurious emission Complies with Title 47, Part 24 of the FCC Rules Common RF impedance 50 ohms Receiver Specifications 24 Type of receiving EVDO and 1xRTT Frequency range 1930 MHz to 1990 MHz Bandwidth 1.25 MHz Occupied bandwidth 1.
500 mA Battery N/A Charger (charging time) N/A Communication ports PCMCIA and ExpressCard Voice capability Not supported GPS capability Supported Specifications Supply voltage Miscellaneous Certification and approval FCC (parts 2, 22, & 24, SAR), UL, CDG, etc. Section 3A.
Section 3B Regulatory Notices Regulatory Information This device is designed to be activated on the Sprint network and has a software programming lock that, in part, protects many of the device's features and functions against tampering and unauthorized reprogramming. This device will work with Sprint services—service plans and other services/options must be purchased separately. Operates within the Sprint CDMA frequency band of 800 MHz/1.9 GHz. This device will not operate on any iDEN network.
This device complies with Part 15 of the Federal Communications Commission (FCC) Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference. 2. This device must accept any interference received, including interference that may cause undesired operation. WARNING: DO NOT ATTEMPT TO SERVICE THE WIRELESS COMMUNICATION DEVICE YOURSELF. SUCH ACTION MAY VOID THE WARRANTY. THE MERLIN C777 DEVICE IS FACTORY TUNED. NO CUSTOMER CALIBRATION OR TUNING IS REQUIRED.
RF Exposure/Specific Absorption Rate (SAR) Information This product has been evaluated for SAR and meets the FCC Guidelines for exposure to radio waves. FCC Equipment Authorization ID: PKRNVWCC760 Your wireless modem is a radio transmitter and receiver. It is designed and manufactured not to exceed the exposure limits for radio frequency (RF) energy set by the Federal Communications Commission (FCC) of the U.S. Government.
Limitation of Liability Sprint and the logo are trademarks of Sprint. The information in this manual is subject to change without notice and does not represent a commitment on the part of Novatel Wireless.
Additional Information and Updates For up-to-date product descriptions, documentation, application notes, firmware upgrades, troubleshooting tips, and press releases, visit www.sprint.com. 30 Section 3B.
Regulatory Information Section 3B.
the Merlin C777 device to transmit or receive such data. Important Safety Information Safety and Hazards ⽧ Important Notice (page 31) ⽧ Safety and Hazards (page 31) Important Notice Because of the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors), or be totally lost.
Important Safety Information Section 3C.
Section 3D Novatel Wireless Limited Warranty and Liability Novatel Wireless warrants for the 12 month period immediately following receipt of the Product by Purchaser that the Product will be free from defects in material and workmanship under normal use. THESE WARRANTIES ARE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
