BCM 4.0 Device Configuration Guide BCM Business Communications Manager Document Status: Standard Document Version: 01.
Copyright © 2006 Nortel Networks, All Rights Reserved All rights reserved. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks.
Task List Common procedures: copying and renumbering DNs . . . . . . . . . . . . . . . 69 To copy telephone configurations..................................................................................69 To change telephone DNs.............................................................................................70 DMC Feature List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 To arrange the DMC Feature list using Element Manager ................
Task List Default memory button programming for telephones . . . . . . . . . . . . . . . 149 To enable Bluetooth® on an IP Phone 1140E.............................................................168 Programming telephone sets: Desktop Assistant portfolio . . . . . . . . . . 179 To label a button..........................................................................................................186 Telephony features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Task List 5 To erase a memory button ..........................................................................................223 To store more than one number or code on one button ..............................................223 About System-Wide Call Appearance (SWCA) keys . . . . . . . . . . . . . . . . 249 To add SWCA keys to your telephone ........................................................................250 To receive a call and assign it to a SWCA key .....................................
Task List N0060600
Contents Chapter 1 Getting started with BCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Line Access - Line Assignment tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Line Access - Line Pool Access tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Line Access - Answer DNs tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Capabilities and Preferences main tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Capabilities and Preferences - Properties tab . . . . . . .
Contents 9 Chapter 11 DMC Feature List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Arranging the DMC Feature list using Element Manager . . . . . . . . . . . . . . . . . . . . . . 90 Chapter 12 Setting up central answering positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Configuring CAP assignments (eCAPs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Programming CAP/KIM buttons . . . . . . . . . . . . . . .
Contents Configuring telephone capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Job aid: Line redirection notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Configuring Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Job aid: Call log notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 11 Chapter 22 Programming telephone sets: Desktop Assistant portfolio . . . . . . . . . . 179 Introduction to Desktop Assistant Pro — Administrator Edition . . . . . . . . . . . . . . . . . 183 Desktop Assistant Pro — Administrator Edition main window . . . . . . . . . . . . . . . . . . 183 Menu bar commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184 Button programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206 Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207 Sharing calls by parking on SWCA buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207 Call information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 13 Chapter 27 Display prompts and messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233 Common display prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233 Viewing active services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244 Call log prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents N0060600
Chapter 1 Getting started with BCM Refer to the following topics for general BCM information: • • • • “About BCM” “Symbols and conventions used in this guide” on page 18 “Related publications” on page 19 “How to get Help” on page 21 About this guide The BCM 4.0 Device Configuration Guide describes how to configure and assign features to telephony devices through Telset and through Element Manager. Purpose The concepts, operations, and tasks described in this guide relate to the BCM software.
Chapter 1 Getting started with BCM Acronyms The following is a list of acronyms used in this guide.
Chapter 1 Getting started with BCM 17 BCM key hardware elements BCM includes the following key elements: • • • • • • BCM200 main unit BCM400 main unit BCM1000 main unit BCM expansion unit (compatible with BCM400 main unit) BCM400 expansion gateway BCM media bay modules (MBM): — 4x16 — ASM8, ASM8+ — BRIM — CTM4, CTM8 — DDIM — DSM16+, DSM32+ — DTM — FEM — GASM — GATM4, GATM8 BCM features BCM supports the complete range of IP telephony features offered by existing BCM products: Note: You enable the followi
Chapter 1 Getting started with BCM • • • • • • Voice Networking features LAN CTE (computer telephony engine) VEWAN (Voice Enabled WAN) IVR (Integrated Voice Response) IP Music Intelligent Contact Center Symbols and conventions used in this guide These symbols are used to highlight critical information for the BCM system: Caution: Alerts you to conditions where you can damage the equipment. Danger: Alerts you to conditions where you can get an electrical shock.
Chapter 1 Getting started with BCM 19 Warning: Alerts you to remove the BCM main unit and expansion unit power cords from the ac outlet before performing any maintenance procedure. The following conventions and symbols are used to represent the Business Series Terminal display and dialpad. Convention Example Used for Word in a special font (shown in the top line of the display) Pswd: Command line prompts on display telephones.
Chapter 1 Getting started with BCM System Installation BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum (N0060603) BCM200/400 BCM 4.0 Installation and Maintenance Guide (N0060612) Keycode Installation Guide (N0060625) System Programming BCM 4.0 Administration Guide (N0060598) BCM 4.0 Networking Configuration Guide (N0060606) BCM 4.0 Telset Administration Guide (N0060610) Telephones and Peripherals BCM 4.
Chapter 1 Getting started with BCM 21 System-wide Call Appearance (SWCA) Features Card (N0027186) T7000 Telephone User Card (P0912061) T7100 Telephone User Card (P0609621) T7208 Telephone User Card (P0609622) T7316 Telephone User Card (P0935248) T7316E Telephone User Card (P0609623) Digital Mobility DECT 413X/414X Handset User Guide (N0028550) Digital Mobility Phone 7420 User Guide (N0000635) Digital Mobility Phone 7430/7440 User Guide (N0028550) T7406 Cordless Telephone User Card (P0942259) IP Telephon
Chapter 1 Getting started with BCM Getting Help over the telephone from a Nortel Solutions Center If you have a Nortel support contract and cannot find the information you require on the Nortel Support Web site, you can get help over the telephone from a Nortel Solutions Center. In North America, call 1-800-4NORTEL (1-800-466-7835). Outside North America, go to the Web site below and look up the telephone number that applies in your region: http://www.nortel.
Chapter 2 Welcome panel The Welcome panel displays information for the current account logged on the system. The administrator is prompted to change the password before any programming menus are accessible. This panel will be displayed on the first login to the BCM by nnadmin, when the administrator has selected the forced password change option on an account, or if the password has expired. See Figure 1.
Chapter 2 Welcome panel Figure 2 Welcome panel Table 3 Welcome panel fields Attribute Value Description Account Notifications Displays BCM administrative messages or notifications regarding the current user. User ID User ID you used to log on to the system. Telset User ID User ID used to logon to the telset configuration interfaces for telephony and CallPilot applications.
Chapter 3 System Software The system software identity. The following path indicates where to access the system identification settings in Element Manager: • Element Manager: System > Identification Figure 3 System Identification panel Table 1 describes each field on this panel. Table 1 System Identification fields Attribute Value Description Model This is the system hardware release currently running on this device.
Chapter 3 System Software Click one of the following links to connect with the type of information you want to view: Panel Task “Setting clock control to local system” on page 28 Click the navigation tree heading to access general information about Date and Time management. Figure 4 Date and time panel Table 2 describes each field on the Date and Time panel.
Chapter 3 System Software 27 Table 2 Date and Time panel fields (Sheet 2 of 2) Attribute Value Description Synch every (s) NA (not applicable) 1-XXXX The number of seconds specified to elapse between contacts with the NTP server. NA: Appears if you chose Manually in the Synch with Server field. 1-XXXX: Number of seconds between contacts with the NTP server. NTP security mode Secured Unsecured Select whether the NTP security mode is secured or unsecured.
Chapter 3 System Software 4 In the bottom frame, ensure that the Time zone is correct for the location of the local system. 5 If Trunk was selected in the Date and Time Source drop-down list, enter the year in the Year field. Note: Only time and date info are updated when NTP and Trunk settings are selected. Year information is not updated. You also have full control over time and date settings using telset admin even if NTP or Trunk are selected.
Chapter 4 System schedule settings and services scheduling Use scheduled services to control how calls are answered in off-hours (Ringing Groups), how calls are routed at various times of the day, and how restrictions are applied on lines and telephones at specific times of the day.
Chapter 4 System schedule settings and services scheduling Restriction and Routing services require a service control password before users are allowed to change scheduling on a control telephone. The Service Control Password field on this panel allows you to delete a current entry, and add a new password. Make a note of the password; the panel displays only asterisks.
Chapter 4 System schedule settings and services scheduling 31 Default time settings Table 4 provides a list of the default times for each schedule.
Chapter 4 System schedule settings and services scheduling Table 5 Service settings (Sheet 2 of 2) Attribute Value Description Schedule These are the schedules that are available on the system. Routing Svc Off Manual Auto Off prevents the service from being activated. Manual allows you to turn the service on and off at any time from a control telephone. This setting overrides any automatically-running schedules.
Chapter 5 System features and feature codes • • “BCM feature codes” on page 33 provides a complete list of the feature codes that can be accessed from digital and IP telephones. “Button programming features” on page 36 provides a list of the features that are programmable under the DN record Button Programming heading.
Chapter 5 System features and feature codes Table 6 Features sorted by feature name and by activation code (Sheet 2 of 4) Sorted by feature name Feature name Sorted by activation code FEATURE FEATURE Feature name Call Log - Delete items (autobumping) 815 Call Log - Manual 813 Call Log - View information 812 *537 Find oldest SWCA Call Log options *84 *538 Find newest SWCA Call Log password *85 *550 Silent Monitor Call Park 74 *6 Ring Type Call Queuing 801 60 Page
Chapter 5 System features and feature codes 35 Table 6 Features sorted by feature name and by activation code (Sheet 3 of 4) Sorted by feature name Feature name Sorted by activation code FEATURE FEATURE Feature name Messages - Cancel Send #1 #85 Do not Disturb - Cancel Messages - View 65 *85 Call Log password Name and number blocking 819 86 Background Music Name and number blocking - Cancel #819 #86 Background Music - Cancel Page 60 88 Voice Call Deny Page - Combined
Chapter 5 System features and feature codes Table 6 Features sorted by feature name and by activation code (Sheet 4 of 4) Sorted by feature name Feature name Sorted by activation code FEATURE FEATURE Feature name Transfer to mailbox 986 897 Malicious call identification (MCID) Trunk Answer 800 *9 Run/Stop Turn Restriction service off #872 *900 IP Services list Turn Restriction service on 872 904 Contact Center agent login/log out Turn Ringing service off #871 908 Co
Chapter 5 System features and feature codes • 37 Some features also require that the service be available on the line from your telephone service provider. The types of lines provided are also determined by the region chosen for your system. MCID (malicious call identification) is an example of this type of feature.
Chapter 5 System features and feature codes Table 7 Button Programming Feature settings (Sheet 2 of 4) Set command (FEATURE Feature ) Description 71 Link Activates the Link command, which allows the user to access special features on a remote PBX system. 74 Call park Allows the user to park a call. *520 Find available SWCA key System searches for a free SWCA key among the SWCA keys that are assigned to the current telephone.
Chapter 5 System features and feature codes 39 Table 7 Button Programming Feature settings (Sheet 3 of 4) Set command (FEATURE Feature ) Description 815 Call logs autobumping Allows the user to select if the system will remove the oldest log item manually when the log space fills. 818 Call charge indication Allows the user to view the charges for a call (available on DASS2 and ETSI Euro trunks only).
Chapter 5 System features and feature codes Table 7 Button Programming Feature settings (Sheet 4 of 4) Set command (FEATURE Feature ) Description 985 Display voice mail DN Displays the voice mail, skillset, or IVR DN. 986 Transfer to mailbox Transfers an external call directly to a mailbox on the CallPilot system. 987 Voice mail interrupt Intercepts a caller who is listening to your mailbox greeting or leaving a message.
Chapter 6 DN records parameters The DN record defines the specific function of each telephone within the system.
Chapter 6 DN records parameters Panel tabs Tasks Features “Capabilities and Preferences Button Programming tab” on page 58 (includes CAP/KIM button programming) “Default memory button programming for telephones” on page 149 “Creating an enhanced CAP station” on page 229 “Capabilities and Preferences User Speed Dial tab” on page 61 “System features and feature codes” on page 33 “Restrictions main tab” on page 65 “Call security: Restriction filters” in the BCM 4.
Chapter 6 DN records parameters 43 Figure 7 Main Panel tabs Table 8 Common columns for the main panels (Sheet 1 of 2) Attribute Value Description DN This number is unique to each telephone record. The number identifies the telephone to the system. DN start digits and DN length are configured during system setup. Digital and analog telephone DNs map one-to-one with ports on module connections.
Chapter 6 DN records parameters Table 8 Common columns for the main panels (Sheet 2 of 2) Attribute Value Description Port This number indicates the port number to which this DN corresponds. A group of port numbers relates to a specific station module installed in your BCM. If you change the DN for a telephone, the port number remains the same.
Chapter 6 DN records parameters 45 Figure 8 Properties tab Table 9 describes these fields. Table 9 Line Access tab fields (Sheet 1 of 2) Attribute Value Description Pub. OLI This setting defaults to the DN of the device. The Public Network Code concatenates to the beginning of this number to create the entire public network number. The length of this number is dependent on the country requirements.
Chapter 6 DN records parameters Table 9 Line Access tab fields (Sheet 2 of 2) Attribute Value Description Fwd No Answer up to 24 digits Enter the number to which you want to redirect unanswered incoming calls. Fwd Delay 2, 3, 4, 6, 10 Define the number of rings before the system forwards an unanswered call. This heading only appears after you enter a Call Forward No Answer number and press Enter.
Chapter 6 DN records parameters 47 Table 10 Telephone line assignment fields (Sheet 2 of 3) Attribute Values Description Appearance Type Ring only, Appr&Ring, Appr only Select how a call on this line appears on the telephone. If you choose Appr&Ring or Appr only, you can have as many simultaneous DID calls as there are target line button appearances. If you choose Ring only, you can have as many simultaneous DID calls as you have intercom buttons.
Chapter 6 DN records parameters Table 10 Telephone line assignment fields (Sheet 3 of 3) Attribute Values Description Add To add a line to a telephone: 1. On the System DNs table (Line Access tab), choose the DN record where you want to add lines. 2. Under the Assigned Lines table in the bottom panel, click Add. 3. Enter a line number in the dialog box. 4. Click OK to save the line to the list. Delete 1.
Chapter 6 DN records parameters 49 Table 11 describes the access fields on this panel. Table 11 Line Pool Access fields Attribute Values Description Line Pool This is a list of available line pools. Choose the ones that provide the outgoing call access you want for the telephone. Actions Add 1. 2. 3. 4. On the Line Access tab, choose the DN record, to which, you want to add line pools. On the Line Pools Access tab in the bottom panel, click Add. Enter a line pool in the dialog box.
Chapter 6 DN records parameters Table 12 Line Pool Access Fields - Answer DNs (Sheet 2 of 2) Attribute Values Description Appearance Type Appr&Ring, Appr only, Ring only Define how calls to the Answer DN will present on this telephone: Appr&Ring: Call prompt appears beside the Answer DN button, and the telephone rings. Appr only: Call prompt appears beside the Answer DN button. Ring only: Telephone rings.
Chapter 6 DN records parameters • • • 51 “Capabilities and Preferences - Button Programming tab” on page 58 “Capabilities and Preferences - ATA Settings tab” on page 62 “Capabilities and Preferences - IP Terminal Details tab” on page 64 Capabilities and Preferences - Properties tab The Properties settings control how calls are displayed, as well as assignment of control sets to individual telephones.
Chapter 6 DN records parameters Table 13 Capabilities and Preferences tabbed panel (Sheet 2 of 2) Attribute Values Description First Display Name Number Line Determine the call display information that appears first. This feature depends on the services to which you subscribe. Call Display information can contain the name of the caller, the number of the caller, the name of the line in your BCM where the call enters.
Chapter 6 DN records parameters 53 Figure 13 Capabilities and Preferences - Capabilities tab Table 14 describes the fields on this panel. Table 14 Capabilities and Preferences - Capabilities tab (Sheet 1 of 3) Attribute Values Description Handsfree None Standard Auto None: The handsfree feature is not available on all telephone models (7000 and 7100 digital phones, 2001 IP phones, DMC portables).
Chapter 6 DN records parameters Table 14 Capabilities and Preferences - Capabilities tab (Sheet 2 of 3) Attribute Values Description Intrusion protection level None Low Med High If the break-in feature is allowed on any private network MCDN lines (PRI SL-1) assigned to the telephone, you must define the level of intrusion for each telephone. This determines if the user can use the feature, and to what degree.
Chapter 6 DN records parameters 55 Table 14 Capabilities and Preferences - Capabilities tab (Sheet 3 of 3) Attribute Values Description Allow redirect Define whether this telephone allows assigned lines to be redirected. This must be selected to allow call forwarding outside the network (external call forward), including calls to a centralized voice mail system over a private network.
Chapter 6 DN records parameters Figure 14 Capabilities and Preferences - SWCA Call Group tab Capabilities and Preferences - Preferences tab The Preferences headings allow you to program the same settings that users can perform at their telephones, and the settings for configuring a telephone as a hotline. The telset admin options are available only to digital telephones and IP telephones.
Chapter 6 DN records parameters 57 Table 15 Capabilities and Preferences - Preferences panel fields (Sheet 2 of 3) Setting Values Description Contrast 1 through 9 Adjust the contrast of the display. Default: 4 Ring type 1, 2, 3, or 4 Select a distinctive ring pattern type for the telephone. Default: 1 Distinct rings in use This field indicates the distinct ring patterns, if any, are currently in effect on any lines, telephones, or Hunt groups on the system.
Chapter 6 DN records parameters Table 15 Capabilities and Preferences - Preferences panel fields (Sheet 3 of 3) Setting Values Description • External number Enter the complete call number for the external telephone you want to access. Pool:A Use prime line Use routing table Enter the line you want the call to use. (This cannot be a target line.) Pool:A Refer to the line pool assignment for this telephone. Use prime line: Refer to the General record for this telephone.
Chapter 6 DN records parameters 59 You also can use these panels to remove programming from a button, making it blank. Figure 17 Button Programming and CAP/KIM Button Programming tabbed panels Assigned lines, Hunt group designators, Answer DNs buttons, Intercom buttons, and Handsfree buttons cannot be changed through these panels. They appear in read-only format. BCM 4.
Chapter 6 DN records parameters Table 16 describes the possible settings for telephone buttons. Table 16 Button programming fields (Sheet 1 of 2) Setting Values Description Model 7100 7208 7310/7316 7316E 7324 2004/2050 2001 2002 2007 2033 DMC prtb 1120E, 1140E 2210 2211 2212 If you have not yet connected a telephone, choose the model of the telephone. This creates a number of defaults based on the telephone capabilities. This setting reflects whatever you set on the main table.
Chapter 6 DN records parameters 61 Table 16 Button programming fields (Sheet 2 of 2) Setting Values Description Feature Includes settings such as page zone. External autodial facility Use prime line Pool Use routing table Use line Choose the route through which the telephone dials. Prime line: the prime line assigned to the telephone. Pool X: one of the pools assigned to the telephone. Routing table: enter the routing code with the external telephone number.
Chapter 6 DN records parameters Table 17 Capabilities and Preferences - User Speed Dial panel fields (Sheet 2 of 2) Setting Values Description Facility Use prime line Use routing table Select the route you want the dialed number to take out of your system. Note: Any line numbers or line pool codes that you specify must be assigned to the telephone where the code is entered. If you choose prime line, a prime line must be assigned to the telephone where the code is entered.
Chapter 6 DN records parameters 63 Figure 19 Capabilities and Preferences - ATA Settings panel fields Use the information in Table 18 to configure ATA settings. Table 18 ATA settings Attribute Values Description ATA answer timer 3, 5, 7, 10 Select the length of delay between the time you dial the last digit and when the analog device is ready to receive DTMF tone. Default: 7 ATA tones Not selected: No tones occur when a message is received (use for data equipment).
Chapter 6 DN records parameters Capabilities and Preferences - IP Terminal Details tab This is a single-terminal display of the terminal information that is also shown in the Telephony Resources IP Terminal panel. Refer to “IP telephone set details” in the BCM 4.0 Networking Configuration Guide (N0060606) for a detailed description of the fields and buttons on this panel. Figure 20 Capabilities and Preferences - IP Terminal Details panel The field is described in Table 19.
Chapter 6 DN records parameters 65 Restrictions main tab Use the Restrictions settings to control callouts of certain number combinations. These restriction filters are then assigned to lines and DN records, as required to prevent callers from making certain kinds of calls from a specific telephone, or from lines available at the telephone.
Chapter 6 DN records parameters Table 20 Restriction - Set Restrictions tab (Sheet 2 of 2) Setting Values Description Allow Saved Number Select to allow access to the Saved Number Redial feature. Allow Link Select to allow access to the Link feature, which is a host signaling option. Restrictions - Set Restrictions tab You can assign restrictions that apply to a specific telephone record.
Chapter 6 DN records parameters 67 Table 22 provides a list of default restriction filters.
Chapter 6 DN records parameters Table 23 Restrictions - Line/Set Restrictions fields (Sheet 2 of 2) Setting Values Description Schedule Normal Night Evening Lunch Sched 4 Sched 5 Sched 6 Always configure a Normal filter, as this schedule runs if there are no other schedules running.
Chapter 7 Common procedures: copying and renumbering DNs Task: Understanding common tasks • “Copying settings to other DNs” on page 69 • “Renumbering DNs” on page 70 Copying settings to other DNs The Copy command allows you to duplicate programming for a telephone, and apply it to another telephone, a range of telephones, or to all the telephones on the system. If information is copied to a record with an assigned telephone, the copy information replaces the existing settings.
Chapter 7 Common procedures: copying and renumbering DNs Figure 24 Paste Set Data dialog box 6 Select the check boxes for the properties that you want to copy to the new DN. 7 Click OK. Renumbering DNs Your system auto-assigns DNs based on the hardware for digital telephones. In the case of IP telephones, you can choose to auto-assign DNs when the telephones register to the system.
Chapter 8 Global telephony settings There are a number of settings that define telephony operation for the entire system. These have been gathered on one panel, separated into sections.
Chapter 8 Global telephony settings The global telephony settings affect a number of different telephony features. • • • • Business Name: This is part of the CLID feature. It displays the business name on outgoing calls for all system telephones, on which CLID is allowed and activated. Feature settings: These affect different aspects of how various features act, or if they are allowed on the system. Timers provides timeout parameters for different types of telephony features.
Chapter 8 Global telephony settings 73 Feature Settings panel These settings affect all telephones. They determine whether the listed features are allowed, or how they function. Figure 25 System feature settings Table 24 describes each field. Table 24 Feature settings (Sheet 1 of 3) Attribute Value Description Business Name Enter a maximum of eight alphanumeric characters. Refer to “Programming Business name display (outgoing)” in the BCM 4.
Chapter 8 Global telephony settings Table 24 Feature settings (Sheet 2 of 3) Attribute Value Description Message reply enhancement Select to enable users to automatically deactivate the message waiting indicator on analog telephones connected to an analog station media bay module (ASM), if the reply call from the analog telephone to the direct dial telephone is answered. Any telephone can answer the call.
Chapter 8 Global telephony settings 75 Table 24 Feature settings (Sheet 3 of 3) Attribute Value Description Park mode Lowest Cycle Determine how the system assigns a retrieval code to parked calls. Lowest, the system chooses the lowest code that is available when the call is parked. Cycle, the system chooses the codes in a sequence, from lowest to highest, until all the codes have been used, then start at the lowest code again. Also refer to “Common dialing plan settings” in the BCM 4.
Chapter 8 Global telephony settings Answer DN answer key levels You can determine what type of calls alert at an assigned Answer DN key. This is a system setting, so all Answer DNs behave the same. There are three answer key levels: Basic, Enhanced, and Extended. If your system supports overflow routing of calls (for example, Hunt groups), the setting is Enhanced or Extended. Alternatively, if Contact Center telephones are assigned Answer DNs, this setting must be Basic.
Chapter 8 Global telephony settings 77 Figure 26 System Timers Table 26 describes the timers. Table 26 Timer values Attribute Values Description Camp timeout 30, 45, 60, 90, 120, 150, Assign the number of seconds before an unanswered camped call returns or 180 to the telephone that camped the call. Also refer to “Camp-on” on page 205.
Chapter 8 Global telephony settings Advanced Feature Settings The following path indicates where to access advanced feature settings in Element Manager: • Element Manager: Configuration > Telephony > Global Settings > Advanced Feature Settings The Advanced Feature Settings panel enables administrators to modify the following features: • • • • System Wide Call Appearances Control “ONN Blocking (North American systems)” on page 80 “Silent Monitor” on page 81 “Reset logs” on page 82 System Wide Call A
Chapter 8 Global telephony settings 79 Table 27 SWCA controls (Sheet 2 of 2) Attribute/Value Description If you select the check box... Auto-associate SWCA key to call must be set to Automatically - Life of call for this feature to work. When the user makes a call using the intercom button, the call automatically associates with a free SWCA key, and remains assigned for the duration of the call. If you do not select the check box... The user must assign manually an intercom call to a SWCA key.
Chapter 8 Global telephony settings • • “Sharing calls by parking on SWCA buttons” on page 207 System Wide Call Appearance (SWCA) Features Card ONN Blocking (North American systems) The outgoing name and number blocking codes for Analog and BRI lines can vary between service providers. This panel allows you to enter the code provided, so this feature works correctly over the network. Figure 28 ONN Blocking codes for Tone, Pulse and BRI trunks Table 28 describes these trunks.
Chapter 8 Global telephony settings 81 Silent Monitor The features in this dialog box provide the parameters that determine how you can use supervisor terminals on your system to monitor Hunt group members (“Monitoring external hunt group calls” on page 107). Figure 29 Silent Monitor settings Table 29 describes the fields in this dialog box.
Chapter 8 Global telephony settings Reset logs You can reset the log cache on the system by using the button on the Advanced Features Settings panel. Figure 30 System log reset Table 30 describes the fields in this box. Table 30 Silent Monitor system settings Field Values Description Reset Logs button Opens Reset Call Log Space dialog box. Reset Call Log Space dialog box Space per log Enter amount of space each telephone that supports logs has.
Chapter 9 Telephony system and device programming The following list provides links to the telephone and telephony system programming areas of the system. Within the context of the network, system telephones act as call end points or call initiation devices. • To make or receive calls, telephones must be set up with the correct line assignments. • To make calls, users must know the correct destination codes and dial strings to reach other internal or external devices. Refer to the BCM 4.
Chapter 9 Telephony system and device programming — — — — “System schedule settings and services scheduling” on page 29 “Configuring Hunt Groups” on page 99 “Configuring Hospitality services” on page 109 Voice mail, if applicable Also refer to: • N0060600 “Telephony features” on page 187
Chapter 10 Configuring system speed dial numbers System speed dial codes are assigned to external numbers. You can use then the two- or three-digit code to dial the number, or assign the code to a memory button, instead of dialing the entire string. These assignments are the same for all users in the system.
Chapter 10 Configuring system speed dial numbers Figure 31 System Speed Dial table Table 31 describes each field on this panel. Table 31 System Speed Dial (Sheet 1 of 2) Attribute Values Description Number of speed dials 70 255 Choose the number of speed dial codes you want available to your system users. If you are using alpha tagging, you can choose the larger list to accommodate your incoming call requirements. Also refer to “Using alpha tagging for name display (incoming)” BCM 4.
Chapter 10 Configuring system speed dial numbers 87 Table 31 System Speed Dial (Sheet 2 of 2) Facility Use prime line Use line Pool code Use routing table Select the route you want the dialed number to remove from your system. Note: Any lines or pool codes that you specify must be assigned to the telephone where the code is entered. If you choose prime line, a prime line must be assigned to the telephone where the code is entered. Refer to “Line Access tab” on page 44.
Chapter 10 Configuring system speed dial numbers Working with speed dial list entries To add, change, or delete System Speed Dial records, click the field you want to alter, and type in the change required. Caution: Resource issue Entering a large number of system speed dials at one time can impact system performance. Therefore, it is best to perform this activity during low-user periods, whenever possible.
Chapter 11 DMC Feature List The Digital Mobility Controller (DMC) Feature list enables you to arrange the order of the features that appear as soft keys on a Digital Mobility 7420/7430/7440 handset. This is a system-wide feature that enables users to access frequently used features.
Chapter 11 DMC Feature List Arranging the DMC Feature list using Element Manager Figure 32 DMC Feature List panel To arrange the DMC Feature list using Element Manager 1 Click Configuration > Telephony > Global Settings > DMC Feature List. The Digital Mobility Controller Feature List panel appears. 2 In the Position 1 field, select the feature from the list. Note: The feature currently in that position swaps positions with the selected feature.
Chapter 12 Setting up central answering positions A CAP (Central Answering Position) station acts as a central answering and monitoring point for a group or a business.
Chapter 12 Setting up central answering positions Figure 33 7316E with KIM 7316E digital phone with one KIM Configuring CAP assignments (eCAPs) Use the CAP Assignment panel to designate 7316E+KIM units as eCAPs. The following procedures describe how to use the fields on the CAP Assignment panel.
Chapter 12 Setting up central answering positions 93 To create CAP stations 1 Ensure that the telephone you want to use is configured and working on the system. Note: CAPs are available only on T7316E and M7324 digital sets and 2002, 2004, and 2007 IP sets. 2 Ensure that the KIM is installed on the appropriate telephone. Refer to the installation user card that came with the module, if necessary. 3 On the CAP Assignment table, click the line for the CAP you want to configure as an eCAP.
Chapter 12 Setting up central answering positions 4 In the lower panel, click the CAP/KIM Button Programming tab. 5 Select the line for the button number that you want to program. 6 Configure the feature or autodial on the button. For a detailed description of each field, refer to “Capabilities and Preferences - Button Programming tab” on page 58. Note: You cannot assign lines, target lines, or Hunt group indicators using button programming.
Chapter 13 Creating ring groups Assigning telephones to ringing groups provides a way to ensure that all calls can be answered, regardless of the time of day, or day of the week. The most common use of this feature is when a security desk telephone rings for incoming lines after 5:00 p.m., a practice often called night service.
Chapter 13 Creating ring groups Ring Groups - Members The Ring Groups table on the Group Membership tab in the top frame of this panel is a read-only list of the 100 ring groups available to the system. When you click a ring group in the table, the Members table appears in the bottom panel. The Group Membership panel allows you to define which telephones belong to each ring group. A DN can be associated with multiple ring groups.
Chapter 13 Creating ring groups 97 Table 32 Ring groups panel (Sheet 2 of 2) Attribute Value Description Actions Add 1. In the top panel, click the ring group where you want to add telephones. 2. In the bottom panel, click Add. The Add Member dialog box appears. 3. Enter a DN that you want to associate with the ring group. 4. Click OK to save the new members setting. Delete 1. 2. 3. 4. In the top panel, click the ring group where you want to delete telephones.
Chapter 13 Creating ring groups Figure 36 Ring Group lines Table 33 describes the headings on both these panels. Table 33 Ringing group schedule line values Attribute Value Description Lines Settings tab: Line XXX This list includes all analog and digital lines plus the target lines (PRI and VoIP lines). Program only those that are active on the system. Line Settings panel: Schedules You only need to configure the schedules that you use for your system.
Chapter 14 Configuring Hunt Groups The Hunt Groups panel allows you to set up call groups that are assigned a common hunt group DN for incoming calls. The calls then are distributed to the member telephones.
Chapter 14 Configuring Hunt Groups Hunt Groups system setup The main panel shown in Figure 37 lists the Hunt Groups and the parameters that define Hunt Group features. Figure 37 Hunt Groups Table 34 describes the fields found on the Hunt Groups main panel. Refer to “Configuring the Hunt Group general settings” on page 103 for notes about working with this table. Table 34 Hunt Group settings (Sheet 1 of 3) Field Values Description HG <01-30> This number identifies the hunt group to the system.
Chapter 14 Configuring Hunt Groups 101 Table 34 Hunt Group settings (Sheet 2 of 3) Field Values Description Mode Broadcast Sequential Rotary Select how you want the line to present to the group. Broadcast — simultaneously rings at each non-busy telephone in the hunt group. All telephones receiving the call also display the calling line identification from the line, if the telephone or line is configured to offer that service. Any of the alerted telephones can access the call.
Chapter 14 Configuring Hunt Groups Table 34 Hunt Group settings (Sheet 3 of 3) Field Values Description Overflow (including a Hunt Group DN) This setting determines where unanswered calls are routed after the Queue timeout occurs. If a call overflows back to the same Hunt Group, the call goes to the bottom of the queue, and is treated as a new call.
Chapter 14 Configuring Hunt Groups 103 Configuring the Hunt Group general settings When you first set up a Hunt Group, you must identify how calls are handled among the group.
Chapter 14 Configuring Hunt Groups Figure 38 Hunt Group Members and Line Assignment tables Table 35 describes the fields found on the Details for Hunt Groups tables. Table 35 Hunt Group tables (Sheet 1 of 2) Field Values Description Hunt Group Members subpanel Seq. No. This is the position of the telephone on the list. This is particularly important for linear calls, which start at the top of the list, and move sequentially through the list.
Chapter 14 Configuring Hunt Groups 105 Table 35 Hunt Group tables (Sheet 2 of 2) Field Values Description These are the lines/target lines that are assigned to the hunt group. Ensure that they also are not assigned to any of the member telephones. Line Assignment Lines Action Add Multiple lines can be assigned to Hunt groups. However, a line can only exist in one Hunt group.
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Chapter 15 Monitoring Hunt Groups Task: • Monitor external Hunt group calls (“Monitoring external hunt group calls” on page 107). Monitoring external hunt group calls Use the Silent Monitor feature to monitor external hunt group calls within a hunt group. Any two-line display telephone can be assigned as a supervisor telephone to allow this feature. There are two places in the Element Manager where the feature configured: • • Silent Monitor settings are configured on the Global Settings panel.
Chapter 15 Monitoring Hunt Groups Note: If an agent is on conference call, you cannot monitor the hunt group call. Monitoring with IP telephones: On calls over an VoIP trunk, where both the Hunt group call and the monitoring call are from IP telephones (full IP domain calls), the agent hears a click when the supervisor starts and ends a monitor session. Note: For information on reporting Hunt Group metrics, refer to the BCM 4.0 Call Detail Recording Guide (N0027926).
Chapter 16 Configuring Hospitality services The following information describes how to set up the Hospitality services feature.
Chapter 16 Configuring Hospitality services Figure 39 Hospitality panel, General tab The Administration heading provides fields that allow you to: • • • enter the time when occupied rooms change state from Service done to Service required enter the password that needs to be entered before hospitality features can be changed (optional) enter a password that the room service people need to enter to allow them to indicate when the room is ready.
Chapter 16 Configuring Hospitality services 111 Table 36 Hospitality main settings (Sheet 2 of 2) Field Values Description Room condition password Set the password that allows access to the Room condition feature (FEATURE 876). Default password: None ! Nortel strongly recommends that you change the default password, and frequently change the desk password to prevent unauthorized entry.
Chapter 16 Configuring Hospitality services Figure 40 Hospitality - Rooms tab panel Table 37 describes the fields in the list on this panel. Table 37 Room settings Field Values Description DN DN of a telephone assigned to a room. Name Name assigned to a DN. Model Model name from the DN record. Room Number Enter the room that contains the telephone with this DN.
Chapter 16 Configuring Hospitality services 113 3 In the Requires Desk Password field, change the default password to a one- to six-digit number. Keep this password in a secure place. Change the password frequently. 4 If you want service personnel to enter a password when they dial in to indicate a room has been serviced, enter a one- to six-digit password into the Room condition password field. This field can be left blank also.
Chapter 16 Configuring Hospitality services 3 Select or clear the Requires Desk Password check box, as required. Note: If you select the Requires Desk Password check box, ensure that a valid desk password exists. To delete a room assignment from a telephone To delete a room assignment, simply click the Room Number column, and delete the number. Next step: Using the features Refer to the BCM 4.0 Hospitality Features Card.
Chapter 17 Configuring analog telephones and devices Refer to the following information for attributes that are specific to analog telephones and devices. Refer to “Configuring an analog telephone” on page 116. Task: Setting up each analog device attached to your system Determine the programming for individual telephones and devices attached to analog station modules or to digital station modules through an analog terminal adapter (ATA) module.
Chapter 17 Configuring analog telephones and devices Analog device DN record overview Configuring an analog telephone On each panel on the DNs list, add or modify settings to customize the telephone operations. The following headings correspond to each panel. Refer to the Programming notes in each section for configurations that are unique or specific for ISDN telephones.
Chapter 17 Configuring analog telephones and devices 117 Table 38 Analog telephone customization (Sheet 2 of 2) Affected field Setting Panel name and link to common procedures ATA answer timer Keep short for modems and fax machines “Configuring telephone capabilities” on page 126.
Chapter 17 Configuring analog telephones and devices Assigning a pause for external dialing for data devices The external Hotline feature provides automatic access to a line when an analog device goes off-hook. To assign a pause for external dialing 1 Click Configuration > Telephony > Sets > Active Sets. 2 Select the Capabilities and Preferences tab. 3 In the bottom panel, select the Preferences tab. 4 In the Hotline type drop-down list, select External.
Chapter 18 Configuring telephones: Digital telephones Digital telephones support the most comprehensive use of the DN records panels. For detailed panel descriptions, refer to “DN records parameters” on page 41.
Chapter 18 Configuring telephones: Digital telephones Digital telephone DN record overview Prerequisites Ensure the following has occurred before you start this procedure: Modules are installed, and you understand which ports and DNs can be assigned to your telephones. Lines and routes programming are created for dialing the local PSTN. Target lines are created where required by the type of trunks you are using. Note: The line must be configured as supervised/guarded.
Chapter 18 Configuring telephones: Digital telephones 121 System DNs - Line Access tab References: “Job aid: Notes about assigning lines to telephones” on page 121. To assign a line to a telephone 1 Click Configuration > Telephony > Sets > Active Sets. 2 Select the line listing the appropriate DN for the telephone. 3 Select the field that you want to modify. 4 Name: Enter a name that identifies the user or the location (maximum of seven digits). Under the Properties tab: 5 Pub.
Chapter 18 Configuring telephones: Digital telephones • • Each line assigned to a telephone must appear to a button with an indicator. The maximum number of available buttons is 8 for the 7208 digital telephones, 10 for the model 7310, 10 for 7316 digital telephones, 16 for the 7316E digital telephone, and 24 for the model 7324 digital telephones. In addition to lines, buttons have other uses, for example, intercom or handsfree operation.
Chapter 18 Configuring telephones: Digital telephones 123 Figure 43 Adding an Answer DN Line Line Line Line HG XX Line If you add an Answer DN, the system overwrites the button above the last assigned Answer DN. In this case, giving you one less line button.
Chapter 18 Configuring telephones: Digital telephones Line Assignment and Line Pools Programming references: “Job aid: Answer DN notes” on page 124 To add line assignments 1 Click Configuration > Telephony > Sets > Active Sets. 2 Select the Line Access tab. 3 Select the Line Assignment tab in the bottom panel. 4 Click Add to add line assignments for the telephone. 5 Determine how the line behaves at the telephone. Note: Not all of these fields apply to all types of lines.
Chapter 18 Configuring telephones: Digital telephones 125 Warning: Contact Center restrictions: If you assign Answer DNs, ensure that the Answer keys field (Configuration > Telephony > Global Settings > Feature Settings) is set to Basic. Mobility sets: On 7406 cordless digital telephones, you can twin desk sets with the portable sets by assigning one or more handset DNs to a desk set Answer DN.
Chapter 18 Configuring telephones: Digital telephones Programming note: At least one intercom key must be defined to allow internal calls. Two intercom keys are recommended for conference calling. Model 7000 and 7100 telephones are automatically assigned two intercom keys, so users can alternate between two active calls. 5 Control Set: If the telephone uses any schedules other than the Normal schedule, ensure that a DN for a control set is entered.
Chapter 18 Configuring telephones: Digital telephones • • 127 “Capabilities and Preferences - Capabilities tab” on page 52 “Job aid: Line redirection notes” on page 128 To configure telephone capabilities 1 Click Configuration > Telephony > Sets > Active Sets > Capabilities and Preferences tab. 1 In the bottom frame, on the Capabilities tab, confirm or change how the telephone functions with system features.
Chapter 18 Configuring telephones: Digital telephones • Redirect ring Select the check box if you want calls coming into a redirected line to give a short alert. 7 Receive short tones Do not select this for digital telephones. 8 Administrative capabilities: • • • 9 Pickup group If you want to allow this telephone to be answered by other telephones in a defined group, choose the appropriate group. Otherwise, leave the field blank.
Chapter 18 Configuring telephones: Digital telephones 129 Before you program Call Forwarding on lines on an Embark switch line, ensure that: • • • • The DTM is configured to DPNSS, and the Host Node switch connection is set to Embark. Both real channels and virtual channels are provisioned. Routing code or line pool code are programmed for the DPNSS to Embark link. Allow redirect check box must be selected. This field is also located under the Capabilities tab.
Chapter 18 Configuring telephones: Digital telephones 6 Ring type: If you want incoming calls to produce a specific type of ring (for example, to differentiate between two telephones that are in close proximity), select one of the four ring types. If you select None, the default ring is used.
Chapter 18 Configuring telephones: Digital telephones • • 131 If the telephone experiences a warm-reset, all log entries are flushed. If a line has been redirected, calls are not logged. Telephone memory button programming Use this panel to assign features to available buttons on the telephone.
Chapter 18 Configuring telephones: Digital telephones Button labeling T-series telephones have a paper strip of labels that can be customized and printed using the Desktop Assistant or Desktop Assistant Pro application. These applications are located under the Client Applications button on the first Element Manager web page. Desktop Assistant Pro requires a LAN CTE keycode before it can be used. IP telephones also have soft display labels. Refer to “IP feature list” on page 139.
Chapter 18 Configuring telephones: Digital telephones 2 133 Set Lock: Determine how much programming the user is able to perform at their telephone. (None, Partial, Full) Refer to “Restrictions main tab” on page 65 for a description of what is allowed for each level. 3 Allow Last Number: Select the check box if you want to allow Last-number redial for numbers dialed from the telephone. 4 Allow Saved Number: Select the check box if you want to allow redialing a saved number.
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Chapter 19 Configuring telephones: IP telephones IP telephones have a very similar DN configuration to digital telephones. Refer to “Configuring telephones: Digital telephones” on page 119 for detailed procedures. There are several models of i-series telephones, and each telephone has a different number of programmable buttons. Refer to the Nortel i-series telephone user cards for details. Task: Setting up IP telephones Determine the programming for individual IP telephones.
Chapter 19 Configuring telephones: IP telephones IP telephone DN record overview Configuring an IP telephone On each panel on the DNs list, add or modify settings to customize the telephone operations. Table 40 lists the fields and settings for IP telephones.
Chapter 19 Configuring telephones: IP telephones 137 PVQM - Proactive Voice Quality Monitoring PVQM monitors and reports on call quality in process, not just after the end of the call. This enables more timely and accurate resolution of potential call quality problems, especially on more lengthy calls. A call quality threshold is set so that an exception is reported if the quality drops below a configurable value. PVQM is fully supported on Phase 2 IP sets.
Chapter 19 Configuring telephones: IP telephones Figure 44 PVQM threshold settings N0060600
Chapter 20 Global VoIP features The two global IP feature panels provide a quick access feature menu and customized display labels for IP telephone memory buttons.
Chapter 20 Global VoIP features Figure 45 Feature List tab fields Table 41 Feature List field description Attribute Value Description Seq # List number only. Feature Name Label for the feature code. Feature Code Code for the feature. Actions Add 1. 2. 3. 4. Delete 1. Select one or more feature lines. 2. Click Delete. 3. Click Yes on the confirmation dialog box. Note: This only deletes the feature from the list. Up 1. Select a feature line. 2.
Chapter 20 Global VoIP features 141 Assigning the list to a button The services list defaults to the Services button to one of the other feature buttons. . However, you can assign the display list The user can also assign the display list as a memory button at a telephone, using FEATURE *3. If you move the feature to another memory button, the Services button no longer accesses the menu.
Chapter 20 Global VoIP features Figure 46 IP telephone Key Labels Table 42 describes the headings on the table. Table 42 IP Terminal Features - Key Labels Attribute Value Description No. System number; identifies a label. Feature Code Assignable feature code. Key Label Each code has a default label. To change a label, click the field, then enter a maximum of eight characters, including spaces.
Chapter 20 Global VoIP features 143 Paging can be F60, F61x, F62, and F63x. SWCA has 16 codes (*521 to *536). Table 43 shows examples of labels to which page codes and SWCA codes can be changed.
Chapter 20 Global VoIP features • If the target telephone has a headset, but the originating telephone does not, when Hot desking is activated, the headset on the target telephone no longer works. To correct this situation, you must cancel Hot desking, plug a headset into the originating telephone, then re-establish Hot desking at the target telephone.
Chapter 20 Global VoIP features 4 Confirm the password, and press OK. 5 Press CHANGE to toggle between allowing or disallowing Hot desking. 6 Press QUIT to exit. 145 Resetting the Hot desking password Reset the Hot desking password through system programming. This enables users who forget their passwords to re-enter Hot desking and to reset their password. Note: This process also cancels Hot desking for the telephone, if the application is currently active.
Chapter 20 Global VoIP features 4 Enter the DN of the telephone you want to divert to this telephone. Note: If the originating telephone does not allow Hot desking, a Not allowed prompt displays. This prompt also occurs if the originating telephone is on a call when the diversion command is issued. 5 Enter the password of the diverted telephone. The buttons on your telephone mimic the buttons configured on the diverted set.
Chapter 20 Global VoIP features 5 147 Press OK. Offset time zones: For areas, such as Newfoundland, Canada, where the time zone is offset from a full hour, press the # key to add 0.5 to the number of hours, then press OK. Note: The telephone is still configured to change when Daylight Savings Time occurs, if the host system is programmed to change.
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Chapter 21 Default memory button programming for telephones Button programming allows you to program the buttons on a telephone with internal and external autodialers, and with programmed feature keys. Assigned line, Hunt group designator, answer DNs buttons, intercom buttons, and handsfree buttons cannot be changed through button programming. These latter features appear in read-only format on the Button Programming table.
Chapter 21 Default memory button programming for telephones • Telephones can have a maximum of eight intercom buttons. When Answer DNs are assigned, they appear above the handsfree button, if there is one, at the bottom right-hand corner on the telephone. The model 7000 and 7100 digital phones and analog telephones are automatically assigned two intercom lines. • Default line button assignment starts on or near the top of the left column, and descends.
Chapter 21 Default memory button programming for telephones 151 Figure 47 7316E digital phone lower button mapping 09 17 10 18 11 19 Btn # PBX 12 20 09 13 21 10 14 22 15 16 Table 45 7316E digital phone lower button defaults 7316E lower button defaults DID Sys Park Target line Btn # PBX/DID 17 Call Timer Saved No. 18 Ring Again 11 Call Fwd 19 DND 12 Pick-up 20 Transfer 23 13 Page 21 Last No. 24 14 Transfer 22 Voice call 15 Time/Date 23 Intercom 16 Receive Msg.
Chapter 21 Default memory button programming for telephones 7316 digital phone button defaults Button mapping for the 7316 digital phone is unique. Although the button programming follows the 7310 digital phone button mapping, the 7316 does not have a second level on its upper button group. Because of this, the numbering for the 7316 is not consecutive. As well, the top three buttons on each column of the bottom button group refer to the 7310 upper button programming.
Chapter 21 Default memory button programming for telephones 153 Figure 49 7316 digital phone button assignment 11 17 13 19 Table 46 7316 digital phone lower button defaults 7316 lower button defaults 15 21 01 06 02 07 03 08 04 09 05 10 Btn # PBX DID Btn # PBX DID 11 Autodial 221 17 Autodial to 224 13 Autodial 222 19 Autodial to 225 15 Autodial 223 21 Autodial to 226 01 DND 06 Conference 02 Transfer 07 Last No.
Chapter 21 Default memory button programming for telephones 7100 digital phone button defaults The 7100 digital phone is a basic-function digital telephone with a single-line display. For all templates assigned to 7100 digital phones, the one programmable button defaults to Last Number Redial. This telephone cannot use features that require a speaker, such as Page. Note: The default Page feature activates the External Page option (FEATURE 62).
Chapter 21 Default memory button programming for telephones 155 7406 digital phone button defaults Note: The 7406 phone is available only in limited markets. Figure 52 7406 digital phone button defaults The 7406 cordless handset is based on the 7316 digital phone button numbering. However, the 7406 handset has only six memory buttons. These buttons map to specific 7316 button numbers: 01, 02, 03, 07, 08, 09.
Chapter 21 Default memory button programming for telephones Figure 53 2004/2050 default button programming 01 02 03 04 05 06 Table 50 2004 button defaults 2004 default button assignment Btn # 01 11 07 N0060600 12 08 09 10 PBX DID Call Forward Line XXX 02 Conference/Transfer 03 Last # Redial 04 Page - General 05 Intercom 06 Intercom 07 Blank 08 Voice mail login 09 Express Messaging 10 Service menu 11 Blank 12 Blank
Chapter 21 Default memory button programming for telephones 157 IP telephone 2002 button defaults The 2002 has four memory buttons beside a display that provides soft labels for the buttons. This telephone also has five other programmable buttons with no display.
Chapter 21 Default memory button programming for telephones Model 2001 feature buttons: • Four display buttons appear under the telephone display screen. The first button defaults to act as the Feature button (green button). The other buttons provide access to menu commands that appear on the display, as with the other types of telephones on the system. • The IP telephone Features list is accessible through the button that defaults to Services (FEATURE *900).
Chapter 21 Default memory button programming for telephones 159 The IP Phone 2007 supports the following features: 12 programmable feature soft keys Shared LAN access with a PC Four soft keys (self-labeled) providing access to a maximum of ten features Headset jack with On/Off key Automatic network configuration Your IP Phone 2007 might not be configured to support soft key functionality. Consult your system administrator.
Chapter 21 Default memory button programming for telephones Figure 56 IP Phone 2007 Use the Volume control bar to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the right side of the rocker bar to increase volume; press the left side to decrease volume. Use the Goodbye key to terminate an active call. Press the Hold key to put an active call on hold. Tap the flashing line (DN) soft key to return to the caller on hold.
Chapter 21 Default memory button programming for telephones 161 Press the Mute key to listen to the receiving party without transmitting. Press the Mute key again to return to two-way conversation. The Mute key applies to handsfree, handset, and headset microphones. The Mute LED indicator flashes when the Mute option is in use. When a message is left for the user, the Message waiting indicator flashes. Also, this indicator flashes when the set ringer is ON.
Chapter 21 Default memory button programming for telephones In the Feature area within the Applications interface, the soft keys can show either text or icons. The text labels are displayed by default and are changed using the Tools menu. Table 52 Feature Key text and icon displays Text display Icon display The Tools/Navigation area has five main elements presented as touchable soft keys.
Chapter 21 Default memory button programming for telephones 163 The IP Audio Conference Phone 2033 has the following features: • three soft keys (self-labeled) that, when required, map to four soft keys (the >> soft key is used to navigate between the first two and last two soft keys) • multifield LCD display screen • up to two extension microphones to provide microphone coverage in large rooms • volume control buttons for adjusting ringer and speaker volume • two specialized fixed keys: — Servic
Chapter 21 Default memory button programming for telephones Figure 58 IP audio conference phone 2033 default button formatting Table 54 IP audio conference phone 2033 default button formatting Use the Volume control buttons to adjust the volume of the ringer and speaker. Press the Mute button on the main unit or any extension speaker to mute the ringer and speaker. Press the Mute key on the extension microphone to toggles the mute state of the entire telephone, not just that microphone.
Chapter 21 Default memory button programming for telephones 165 Table 54 IP audio conference phone 2033 default button formatting Press the Messages key to access the callers list. Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen. A small arrow appears on the right side of the display when there is additional text or prompts to be displayed. Press the Services key to access the main Menu.
Chapter 21 Default memory button programming for telephones Figure 59 IP Audio Conference Phone 2033 LCD screen display Status Indicators The IP Audio Conference Phone 2033 uses three bi-color LED lights, located around the speaker, to indicate the telephone status. Table 55 Status indicators LEDs Status Solid green Active call Solid red Message waiting Flashing red Incoming call Blinking red Mute The idle telephone display indicates if there is a message waiting or missed call.
Chapter 21 Default memory button programming for telephones • • • • • • • • 167 six specialized feature keys: — Quit — Directory — Message/Inbox — Shift/Outbox — Services — Copy six call-processing fixed keys: — Mute — Handsfree — Goodbye — Expand to PC — Headset — Hold gigabit Ethernet ports built-in gigabit Ethernet switch for shared PC access headset jack with an On/Off key USB port to support a keyboard or mouse automatic network configuration hearing-aid compatibility BCM 4.
Chapter 21 Default memory button programming for telephones Figure 60 IP Phone 1120E User-defined feature keys Visual Alerter/Message Waiting indicator Feature Status Lamp* Handset High-resolution graphical display screen Soft keys Speaker Navigation keys Message/Inbox key Shift/Outbox key Directory key Copy key Services key Quit/Stop key Goodbye key Volume control Expand to PC key Headset key Mute key Handsfree key Hold key Dialpad *Note: If supported by your server, the Feature Status Lam
Chapter 21 Default memory button programming for telephones 169 Figure 61 IP Phone 1140E User-defined feature keys Visual Alerter/Message Waiting indicator Feature Status Lamp* Handset High-resolution graphical display screen Speaker Soft keys Copy key Services key Quit/Stop key Message/Inbox key Shift/Outbox key Directory key Goodbye key Volume control Expand to PC key Mute key Headset key Handsfree key Hold key Navigation keys Dialpad *Note: If supported by your server, the Feature Status Lam
Chapter 21 Default memory button programming for telephones Table 4 IP Phone 1120E and IP Phone 1140E buttons (Sheet 2 of 3) Button Description (Mute) (Handsfree) Press the Mute key to listen to the receiving party without transmitting. Press the Mute key again to return to two-way conversation. The Mute key applies to handsfree, handset, and headset microphones. The Mute LED indicator, located on the Mute key, flashes to indicate that the microphone is muted.
Chapter 21 Default memory button programming for telephones 171 Table 4 IP Phone 1120E and IP Phone 1140E buttons (Sheet 3 of 3) Button Description (Copy) (Services) (Services) (Services) (Quit) (Shift/Outbox) (Msg/Inbox) Press the Copy Key to copy entries to your Personal Directory from other lists, such as the Caller List, Redial List, and Corporate Directory.
Chapter 21 Default memory button programming for telephones WLAN handset buttons and keys Figure 62 shows the WLAN Handsets 2210/2211/2212 buttons and keys. Figure 62 WLAN Handsets 2210/2211/2212 buttons and keys G C G G D A C B I J E F WLAN Handset 2210 D D A I E C H B A J I F WLAN Handset 2211 B J E F WLAN Handset 2212 The following table describes the WLAN handset buttons and keys.
Chapter 21 Default memory button programming for telephones 173 Table 56 WLAN handset buttons, keys, and descriptions (Sheet 2 of 2) Button Description Function key Accesses handset functions when in active (idle) state. The Function key also provides access to the User Option menu in the standby state. E Line key Accesses the Feature menu. F Up, Down, and Select buttons Enables you to navigate and activate the various menu options. Adjusts the speaker and ringer volume.
Chapter 21 Default memory button programming for telephones Table 57 describes the status indicators on your WLAN Handset. Table 57 Status indicators No Service You are outside the coverage area and cannot receive or place calls. An audible alarm also sounds. Return to the coverage area to reestablish the connection. Your battery pack charge is low. An audible beep also sounds. Replace your battery pack within two minutes. You have a new voicemail message.
Chapter 21 Default memory button programming for telephones 175 5 = (1880 - 1900 MHz frequency band) Refer to the DECT 413X/414X Handset User Guide (N0028550) and the DECT 4145Ex/4146Ex Handset User Guide (NN40110-103), for more information. Figure 64 413X/414X handset A C C D B D F H G I J J L K E Table 5 413X/414X handset (Sheet 1 of 3) A Message indicator light Flashes when you have a message waiting. B Volume control Adjusts the handset and ringer volume.
Chapter 21 Default memory button programming for telephones Table 5 413X/414X handset (Sheet 2 of 3) E Keys F to L activate different functions when your handset is on hook or off hook. On hook: Handset is idle (not in use). Off hook: Handset is active, call or feature in progress. Menu key F On hook (idle) Enters the Handset Options menu. Off hook (active) Activates a feature option. <( ) key G On hook (idle) Enters the Redial List menu. Off hook (active) Activates a feature option.
Chapter 21 Default memory button programming for telephones 177 Table 5 413X/414X handset (Sheet 3 of 3) On hook (idle) Turns the handset on. Off hook (active) Ends an active call. BCM 4.
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Chapter 22 Programming telephone sets: Desktop Assistant portfolio Element Manager supports the programming of button functions for the digital and IP telephone sets. Use the Desktop Assistant family of products to customize button programming and to generate labels for telephone sets. Download the Desktop Assistant family of applications (including the LAN CTE Client) from the BCM web page. The application interface includes documentation for these applications.
Chapter 22 Programming telephone sets: Desktop Assistant portfolio Table 6 Feature matrix (Sheet 1 of 4) Features/Functionality Desktop Assistant Desktop Assistant Pro Desktop Assistant Pro AE Target user End user End user Network administrators Purpose Print labels for the buttons of the T-series phones. Print labels for T or M series phones, and program button functions for digital and IP phones.
Chapter 22 Programming telephone sets: Desktop Assistant portfolio 181 Table 6 Feature matrix (Sheet 2 of 4) Features/Functionality Desktop Assistant Desktop Assistant Pro Desktop Assistant Pro AE Language Support Multilingual labels — French, Spanish English only English only Accessing Desktop Assistant features Application download Download Desktop Assistant client from the User Applications selection on the BCM web page.
Chapter 22 Programming telephone sets: Desktop Assistant portfolio Table 6 Feature matrix (Sheet 3 of 4) Features/Functionality Desktop Assistant Desktop Assistant Pro Desktop Assistant Pro AE Access to networked telephone sets - online programming No Yes, limited. Access to all sets associated with DNs associated with your workstation (via LAN CTE) Yes.
Chapter 22 Programming telephone sets: Desktop Assistant portfolio 183 Table 6 Feature matrix (Sheet 4 of 4) Features/Functionality Desktop Assistant Desktop Assistant Pro Desktop Assistant Pro AE Print Multiple Sets Yes No No Help Features/ Documentation No Yes - Integrated with application. Includes bubble help over button on diagram of set type. Yes - Integrated with application. Includes bubble help over button on diagram of set type.
Chapter 22 Programming telephone sets: Desktop Assistant portfolio Figure 65 Desktop Assistant Pro - Administrator Edition Menu bar commands The menu bar in the Desktop Assistant Pro AE offers the following options for configuring your telephone set and printing your labels: • • • “File menu” “Labels menu” on page 185 “Phone menu” on page 185 File menu The file menu offers the following commands: • • N0060600 System — Change systems. To open the System dialog box, click File > System.
Chapter 22 Programming telephone sets: Desktop Assistant portfolio • • • 185 Save Current Settings — Save the settings from a current device in a designated file. Click File > Save Current Settings to open the Windows Save As dialog box. From this dialog box, you can select the filename under which the current device settings are saved. The default file extension for this file is pcf (Phone Configuration File). Load Settings — Load a previously saved configuration into the current device.
Chapter 22 Programming telephone sets: Desktop Assistant portfolio • • • 2004 2007 1140e 2002 1120e 2001 2033 This menu also offers a set refresh command. Select this command to reset all labels to blank in offline mode. In programming mode, all buttons are queried from the set, and all labels are set to the programmed values. Button programming With Desktop Assistant Pro AE, you can program buttons on a set so there is no need to memorize feature codes.
Chapter 23 Telephony features Feature programming has two aspects. Some features are set for all telephones and devices, and some features are set on an individual basis in the DN record. The following divides system features in terms of how they are used. Each feature section contains both system programming and how the feature is used at the telephone.
Chapter 23 Telephony features • At the telephone: 1 Press FEATURE *7. 2 Press a number from 1 to 9 (depending on your telephone). 3 Press HOLD to set your choice. Select how you dial your calls Digital telephones provide three methods for dialing calls: • • • • Standard dial: allows you to make a call by selecting a line and dialing the number. If you have a prime line, it is selected automatically when you lift the handset, or press the Handsfree button.
Chapter 23 Telephony features • 189 At the telephone: — FEATURE *501 to select Primary Language for the telephone display. — FEATURE *502 to select Alternate Language for the telephone display. — FEATURE *503 to select Alternate Language 2 for the telephone display. — FEATURE *504 to select Alternate Language 3 for the telephone display. (Not available in all country profiles.) Moving line buttons Change the position of your line or hunt group line buttons. To move line buttons 1 Press FEATURE *81.
Chapter 23 Telephony features Programming distinctive ringing You can program a line or a telephone to use a distinctive ring, when alerting at a telephone. Ring types are ordered in a hierarchy. Hence, an incoming call, on a line with a higher priority ring than that assigned to the telephone, uses the line distinctive ring. If the telephone has the higher ring priority, the call uses the ring defined by the telephone. Distinctive ring can also be defined for hunt group calls.
Chapter 23 Telephony features • • • 191 telephones — Element Manager: Configuration > Telephony > Sets > Active Sets > Capabilities and Preferences - top panel > Preferences - bottom panel (“Capabilities and Preferences - Capabilities tab” on page 52) ring groups — Element Manager: Configuration > Ring groups > Line settings > Aux. Ringer (“Ring Groups - Line Settings tab” on page 97) hunt groups — Element Manager: Configuration > Telephony > Hunt Groups > Aux.
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Chapter 24 Feature configuration: Answering calls Incoming calls can be answered or handled in a number of ways.
Chapter 24 Feature configuration: Answering calls This feature is set on a per-telephone basis through the Element Manager. Note: The handsfree and handsfree answerback feature is not available on telephones with no speakerphone capability (2001, 7000, 7100), To configure handsfree and handsfree answerback 1 Click Configuration > Telephony > Sets > Active Sets select the DN record for the telephone for which you want to enable or disable handsfree. 2 Click the Capabilities and Preferences tab.
Chapter 24 Feature configuration: Answering calls 195 Enter FEATURE 76, and the DN of a ringing telephone, to answer any telephone in the system. Enabling the feature: In Element Manager (Configuration > Telephony > Global Settings > Feature Settings), select the check box to enable the feature for the entire system. Pickup Group This feature allows the user to answer calls on another telephone in the same pickup group.
Chapter 24 Feature configuration: Answering calls 3 Click the Set restrictions tab in the bottom frame. 4 Beside the appropriate schedule, enter Full. Answer DNs Telephone DNs can be assigned to indicator buttons on other telephones to provide backup answering. You can assign a maximum of eight answer DNs to a telephone. You cannot assign Answer DNs to analog telephones, or to Model 7000 or 7100 telephones. Determining which calls alert You can also determine which calls alert at Answer DNs.
Chapter 24 Feature configuration: Answering calls 197 To answer the call, lift the handset, use handsfree or headset, and press the button beside the indicator. The call is transferred to your telephone, freeing up the line on the originating telephone. Note: The Answer DN also can be used as an autodial button to the assigned telephone. The indicator beside the Answer DN button must be idle to enable this feature.
Chapter 24 Feature configuration: Answering calls • External callers are transferred to the Prime set used in your system, or to your voice mail. Forward on Busy takes priority over DND on Busy. If an external call uses a target line, the call is processed according to the programming of the target line. If the target line is busy, the caller hears a busy tone, or the call is routed to the Prime set for the target line or to the voice mail system, even if DND on Busy is programmed.
Chapter 24 Feature configuration: Answering calls 199 Programming privacy on a line The privacy setting only applies to lines that are assigned individually to telephones. Lines in line pools do not have this feature. To program privacy on a line 1 Click Configuration > Telephony > Lines > Active Physical Lines, choose the line for which you want to assign privacy. 2 In the bottom panel, click the Preferences tab. 3 Beside Trunk mode, choose Unspr (unsupervised) from the drop-down list.
Chapter 24 Feature configuration: Answering calls Blocking user access You can block the user from using this feature key by setting the telephone set lock to Full. (Configuration > Telephony > Sets > All DNs > Restrictions tab > Set Lock drop-down list). Intrusion controls If your system is part of a private network that uses the Meridian call attendant on a centralized voice mail system, the attendant can use the break-in feature to interrupt a call, regardless of any other settings on your line.
Chapter 24 Feature configuration: Answering calls 201 There is no system programming for this feature: it is always active if the telephone has a Hold button. Hold automatically (autohold) A line or the telephone can be programmed to automatically place an active call on hold while answering another call, or placing a call. Model 7100 and 7000 telephones, which do not have line keys, also use the HOLD key to toggle between active calls. FEATURE 73 activates this feature. FEATURE #73 cancels the feature.
Chapter 24 Feature configuration: Answering calls • • • • • • “Line redirection” on page 203 “Call forward (unanswered) calls” on page 204 “Camp-on” on page 205 “Call Park” on page 206 “Callback” on page 207 “Sharing calls by parking on SWCA buttons” on page 207 Transfer (answered) calls When you answer a call, you can transfer the call either to a telephone within the system, or to a telephone external to the system, such as a receptionist on another system in a private network.
Chapter 24 Feature configuration: Answering calls 203 To transfer unanswered calls 1 Click Configuration > Telephony > Sets > Active Sets > Line Access tab, select the DN of the set to which you want to transfer the calls. 2 In the Fwd No Answer field under the Properties tab in the bottom panel, enter the number of the telephone to which incoming calls are to be redirected. Line redirection When you answer a call, you can redirect the line to an external number.
Chapter 24 Feature configuration: Answering calls To set a redirect tone 1 Click Configuration > Telephony > Sets > Active Sets, select the DN record for the telephone for which you want to create a redirect tone. 2 Click the Capabilities and Preferences tab. 3 In the bottom panel, click the Capabilities tab. 4 Select the Redirect ring check box. To redirect lines at the telephone 1 Press FEATURE 84. 2 Enter the external telephone number where you want the call to transfer.
Chapter 24 Feature configuration: Answering calls 205 Fwd Delay: Enter the number of rings before the system forwards the call. Fwd Busy: Calls are forwarded to the entered dial string immediately, if the target telephone is busy. Fwd All: All calls are forwarded to the indicated number immediately. Call Forward and voice mail Note: If the call forward destination is external, ensure the DN has Allow Redirect enabled.
Chapter 24 Feature configuration: Answering calls Centralized voice mail, Meridian: If your system is part of a private network that uses the Meridian call attendant as part of a centralized voice mail system, the attendant can use camp-on to camp a call on any telephone in any system on the network. Setting the timer The system camps a call for a specified length of time before it returns the call to the original answering telephone.
Chapter 24 Feature configuration: Answering calls 207 *X is the assigned access code. To retrieve a parked call 1 On any system telephone, press an intercom button. 2 Dial the retrieval code (*X01-X024). On the model 7000 and 7100 digital telephones and 2001 IP telephones, lift the handset, and dial the retrieval code *X25. *X is the assigned access code. Callback When you direct an answered call to another telephone, the system monitors the call to ensure it is answered.
Chapter 24 Feature configuration: Answering calls Configuration one If you want all incoming calls to auto-associate to SWCA assignments on the receiving telephone: a To auto-associate SWCA key to call, select Automatically - life of call. b To include I/C calls when auto-associating, select the check box. c To invoke SWCA parking by Hold, select the check box. d To include I/C calls when invoked by Hold, select the check box.
Chapter 24 Feature configuration: Answering calls 5 209 Let the users know how the SWCA buttons work, and which SWCA codes are available to them. Note: A user can park a call on any SWCA code; however only SWCA codes assigned to a telephone can be used to retrieve SWCA calls. Using the SWCA Refer to the System-wide Call Appearance (SWCA) Features Card.
Chapter 24 Feature configuration: Answering calls Malicious Caller ID (MCID) Note: This feature is available only on an ETSI ISDN line. This feature records caller information at the central office for the last external call on the active ETSI ISDN line. This feature must be available from your service provider before you can activate it in your system. If this service is active on the line, you must press FEATURE 897 within 30 seconds after a caller hangs up, and before you hang up.
Chapter 24 Feature configuration: Answering calls 5 211 Click OK to reallocate the log space and clear all user logs. Click Cancel if you do not want to clear user logs. In this case, the call log space is not reallocated. Table 58 explains the type of content for the two fields in the dialog box. BCM 4.
Chapter 24 Feature configuration: Answering calls Table 58 Call log options Attribute Value Description Space per log Type a three-digit number, for example, 020, to give each set 20 spaces. # of sets with logs Lists the number of sets that have logs. If you click OK on this dialog, these logs are deleted.
Chapter 25 Feature configuration: Making calls The following describes the features the system user can configure, or use to place outgoing calls.
Chapter 25 Feature configuration: Making calls Managing a busy signal on an internal call The following features can be used when the internal number you dialed is busy. • • • “Priority Call” “Ring Again” “Leaving a message” on page 215 Priority Call If your call is urgent, use this code to override a busy signal, or Do Not Disturb. This feature must be enabled in programming on the initiating set. This feature is set to off by default.
Chapter 25 Feature configuration: Making calls • • 215 “Making announcements to individuals (Voice Call)” on page 217 “Create a conference call” on page 218 Leaving a message The message feature is a standard system feature and has no specific programming. However, some telephones and remote voice mail systems can require programming to ensure that message waiting indicators (MWI) perform as expected.
Chapter 25 Feature configuration: Making calls Configuring system settings for page Page is a standard system feature. However, there are two system settings that you must confirm or change, depending on your requirements. To configure the system settings for the page feature in Element Manager, navigate to Configuration > Telephony > Global Settings > Feature Settings.
Chapter 25 Feature configuration: Making calls 217 Business Series Terminals note: If the active call is on mute when the page comes in, the call is not returned to mute when the call comes off hold. Making a page announcement Internal page: Make a page announcement to all, or to a specific group of telephones, through the telephone speakers. Zone 0 pages all zones. To make a page announcement 1 Enter FEATURE 61. 2 Press 0 to 6 to page a specific zone.
Chapter 25 Feature configuration: Making calls Preventing voice announcements at a telephone Prevent your telephone from receiving voice announcements by using: FEATURE 88 or FEATURE 85 (Do not Disturb) Create a conference call You can establish calls to two people at the same time, and allow each caller to hear the other two callers. You must have at least two intercom paths assigned to your telephone to initiate a conference call.
Chapter 25 Feature configuration: Making calls 4 219 The conference master enters FEATURE 3 to create an ad-hoc multiparty conference. Note: A conference participant can also add parties to the conference by placing the conference on hold and calling a fourth party on a free intercom key. The fourth caller is placed into conference when the participant enters FEATURE 3.
Chapter 25 Feature configuration: Making calls With a line programmed with privacy, you can turn privacy off to allow another person with the same line to join in your conversation to form a conference. All the rules for a conference apply; however, there is one line in use, instead of the normal two. This means that you cannot split a conference using Privacy. a Press FEATURE 83. b Tell the other person to press the line button and join your conversation.
Chapter 25 Feature configuration: Making calls 221 Allowing the feature You enable last number redial for each telephone through the restriction programming. Configuration > Telephony > Sets > Active Sets > Restrictions tab > Properties > Allow Last Number check box Using the feature Press FEATURE 5. Note: This feature records a maximum of 24 digits. Saved Number Redial Use this feature to save a number from an existing call, or from an autodial button, so that you can call the number later.
Chapter 25 Feature configuration: Making calls • • System Speed Dial programming allows you to assign two or three-digit speed dial codes to the external numbers called most often. You can set the system to have 01 to 70 codes or 001 to 255 codes. User speed dial numbers can be programmed during telephone DN record configuration, or at the telephones by the users (71-94). To program speed dials in the DN record 1 DN record, select the telephone you want to program.
Chapter 25 Feature configuration: Making calls 223 Blocking user access You can block the user from using this feature by setting the telephone Set Lock to Partial or Full (Configuration > Telephony > Sets > Active Sets > Restrictions tab > Properties tab > Set Lock drop-down list). To view the feature that is currently assigned to a button 1 Press FEATURE *0 (button inquiry). 2 Press the memory key for which you want to view programming. To check for your DN number, press an intercom key.
Chapter 25 Feature configuration: Making calls You can use special alphabetical designators in the following features when you are entering the dial strings from the Element Manager: • • • • • • • • hotline external number call forward to external numbers system and user speed dial numbers telephone and CAP button external number (auto dial) lines: Redirect to: routing dial string ONN block for Tone and BRI voice message center number Table 59 External call codes and definitions Link FEATURE 71 LN
Chapter 26 Using telephones for special features You can program telephones and devices to perform specific feature services, such as dialing an emergency number as soon as the handset is picked up, or acting as the control set for the system schedules. (“Special feature telephones” on page 225 and “Setting up a central answering position” on page 227) Special feature telephones The following are telephones that are specifically programmed to perform a system operation.
Chapter 26 Using telephones for special features • • • • • “Creating ring groups” on page 95 “Restrictions main tab” on page 65 (telephones) “Restrictions (Line and Remote) in the BCM 4.0 Networking Configuration Guide (N0060606) “Destination codes” in the BCM 4.0 Networking Configuration Guide (N0060606) “Capabilities and Preferences - Preferences tab” on page 56 Using the control telephone • • Show active schedules: Enter FEATURE 870. Ringing service: a Enter FEATURE 871.
Chapter 26 Using telephones for special features 227 Supervisor telephone for silent monitoring The silent monitoring feature enables specified two-line display telephones to be used to monitor Hunt group and Contact Center operators. You can specify whether the system sounds a tone before breaking into a call or whether the break-in is silent. Display prompts on the supervisor telephone allows the supervisor to unmute or move from user to user.
Chapter 26 Using telephones for special features You can set up a central answering position to enable you to: • • • • To filter all incoming calls through one point. To provide fallback for unanswered telephones. Set up the prime telephone feature or use call forward. To provide one number for callers that can be distributed to an internal group. Set up hunt groups for service groups or System Wide Call Appearance (SWCA) assignments for small groups.
Chapter 26 Using telephones for special features 229 Direct dial telephone The direct dial telephone is the telephone that system users can dial with one digit, the direct dial access code. A receptionist telephone is one example of this. This telephone is usually the control telephone for system scheduling. You can create up to five direct dial telephones. However, they all respond to the same direct dial access code.
Chapter 26 Using telephones for special features Hunt groups Use this feature to group your Contact Center operators so you can target specific types of calls to specific groups. As well, you can define how calls enter the group, so you can control workload based on operator requirements. Programming: Besides the general line and telephone programming required for individual group members, “Hunt Group members and lines” on page 103 provides details about setting up hunt groups and hunt group features.
Chapter 26 Using telephones for special features 231 Setting up Contact Center Contact Center is run from a separate client. Refer to the Contact Center documentation for information about setting up this feature. BCM 4.
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Chapter 27 Display prompts and messages Use the following information for an explanation of the prompts you see on your telephone. The following tables show the prompt along with a description or required action, as appropriate.
Chapter 27 Display prompts and messages Display prompt Description of error or action NNN NEXT VIEW Button inquiry: The display shows the directory number of the telephone, and the assigned name. Press NEXT to see the first line assigned to ring at the intercom button. NNNNNNNNNNNNN... Press # or press VIEW‚ or ·VIEW to view a number that is too long to fit on the display. Press OK when you have finished.
Chapter 27 Display prompts and messages Display prompt 235 Description of error or action Silent monitor: When you join a monitored call, you can choose to: OTHERLEAVEEXIT – move to another Hunt group member (OTHER) – mute your telephone out of the current conversation (this does not disconnect silent monitoring) (JOIN) – exit the silent monitoring (EXIT) Access denied Programming is busy, or the feature you are trying to use is not compatible with the configuration of the telephone or line.
Chapter 27 Display prompts and messages Display prompt Description of error or action Conference busy Conference: You tried to make a conference call, but your system is handling the maximum number of conference calls (six). Conf Resrce Full Silent Monitor: The six conference resources on the system are already occupied. This is a transient display that reverts to HG Member DN: busy. Denied in admin You are trying to use a feature, but do not have access to it under administration.
Chapter 27 Display prompts and messages 237 Display prompt Description of error or action Feature code: Feature button: Press FEATURE and enter the feature code you want to assign to the button. Check that the code is valid. QUIT Feature moved Feature button: You have programmed a button with a feature programmed on another button. The feature has moved to the button you just programmed. The original button is now blank.
Chapter 27 Display prompts and messages Display prompt Description of error or action Invalid location Move button: You tried to move a line to a button that cannot be a line button, such as an intercom button, Handsfree/Mute button, or an answer button. Invalid number You entered an invalid line pool code or an invalid destination code. Auto dial: You are programming an internal autodial button and have entered a number that is not an internal number on your system.
Chapter 27 Display prompts and messages 239 Display prompt Description of error or action Line denied You selected a line that is private to another telephone. Trunk Answer: You have tried to pick up a call on a private line. Line in use The line is in use. Make the call using normal methods, or wait until a line is free. Line Redirection Line redirection: Press * or ADD to begin redirection. Press # or REMOVE to cancel a previous redirection.
Chapter 27 Display prompts and messages Display prompt Description of error or action No calls waiting You tried to use Call Queuing but no call was ringing at your telephone. SWCA: The FEATURE *537 or FEATURE *538 request was used, but there are no calls parked on any of the assigned buttons on your telephone. No free lines All the lines or line pools available to the telephone are in use.
Chapter 27 Display prompts and messages Display prompt Description of error or action Not Supported Silent monitor: The DN you entered belongs to a portable telephone or an ISDN terminal. Press Observe to enter another hunt group telephone. Observe Observe: RETRY OK On another call Silent monitor: The supervisor, hunt group member and the caller are all connected. If you make a mistake entering a DN number, press RETRY and re-enter the number. If the number you entered is correct, press OK.
Chapter 27 Display prompts and messages Display prompt Description of error or action Pick up receiver You have used the Call Queuing feature without lifting the handset. Auto Handsfree is not assigned to your telephone. You must use the handset, or press the handsfree button to answer a call. Please wait Priority call: The party you are calling has eight seconds to decide to accept or reject your priority call. Pool code: ___ Line redirection: Enter a valid line pool access code.
Chapter 27 Display prompts and messages 243 Display prompt Description of error or action Release calls You tried to use a feature while you were on a call or had calls on hold. Release the call, or calls, before using the feature. Silent monitor: You entered the silent monitor feature code on a telephone that already has an active call. To continue, you must place that call on hold, or release it. Restricted call The destination you selected for line redirection is restricted.
Chapter 27 Display prompts and messages Display prompt Description of error or action Their list full Message: You are trying to send a message to a user whose message waiting list is full. Transfer denied Transfer: Your transfer does not function for one of these reasons: • All the resources needed to perform a transfer are in use. Try again later. • You have tried to transfer an external call to another external party. Some restrictions apply. • You cannot transfer your conference call.
Chapter 27 Display prompts and messages 245 Table 61 Active services (Continued) Display prompt Description of error or action Routing You are viewing the active services. Press # or NEXT to view the other active services. Press RLS or EXIT to quit. EXIT NEXT Routing QUIT OK NEXT The name of the current Routing service schedule appears on the display. Press # or NEXT to view the other Routing service schedules. Press HOLD or OK to select the required schedule.
Chapter 27 Display prompts and messages Table 62 Call log prompts (Sheet 2 of 2) Display prompt Description of error or action Jan 4 9:00a NEXT 3X ERASE MORE Line061 NEXT 227 ERASE Line061 NEXT Logit ERASE This call was logged manually. MORE This call was not answered. ERASE MORE Messages & Calls MSG This call was answered at another telephone (227).
Chapter 27 Display prompts and messages 247 Report and record alarm codes An alarm telephone display shows a BCM system alarm code when an alarm condition occurs. The installer assigns alarms to digital telephones with two-line displays. When an alarm message appears, an Alarm number and a Time are displayed. 1 Record the alarm number and time. 2 Call your customer service representative and report the alarm code. BCM 4.
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Chapter 28 About System-Wide Call Appearance (SWCA) keys The System-Wide Call Appearance (SWCA) feature enables you to park incoming and outgoing calls on your BCM and, at the same time, provides call appearance to a group of telephones. Using this feature frees the line used by the call, and enables another user to pick up the call at any telephone that has been assigned the same SWCA keys. Note: Your telephone must have a free intercom key to pick up SWCA calls.
Chapter 28 About System-Wide Call Appearance (SWCA) keys To add SWCA keys to your telephone SWCA keys can be assigned by your system administrator to a group of telephones. Also, each user can assign these keys on their own telephones: 1 Enter FEATURE *3. 2 Select a memory button with an indicator. 3 Enter a SWCA code (FEATURE *521 to FEATURE *536). Managing calls using SWCA keys To receive a call and assign it to a SWCA key Your system administrator can tell you how your system works.
Chapter 28 About System-Wide Call Appearance (SWCA) keys Incoming call assigns to a SWCA key Line 1 Line 2 SWCA1 SWCA4 SWCA2 SWCA5 SWCA3 SWCA6 Intercom Intercom 251 In this example, the call comes in on line 1 and automatically transfers to SWCA1 (the first free SWCA key). The solid indicator beside SWCA1 and beside the line key indicates that the call is active on this telephone and it has not yet been parked. On all other telephones in the group, the indicator would be solid only beside SWCA1.
Chapter 28 About System-Wide Call Appearance (SWCA) keys Retrieving a call from a SWCA key If the indicator beside a SWCA key is blinking, you can retrieve the call by picking up the handset and pressing the SWCA key associated with the indicator, or by dialing in the SWCA code that associates with that key. Line 1 Line 2 SWCA1 SWCA4 SWCA2 SWCA5 SWCA3 SWCA6 In this example, the call parked on SWCA1 was retrieved by this user, who pressed the SWCA1 key.
Chapter 28 About System-Wide Call Appearance (SWCA) keys 253 Outbound calls You also can park out-dialed calls on a SWCA key. If your system is set up to automatically assign calls to a SWCA key, the call will assign to a key as soon as it is answered. Otherwise, during your call, you can press a free SWCA key or HOLD to park the call on a SWCA key. This makes the call available to other users in the group and it frees up your intercom or line.
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Chapter 29 Market profile attributes The following describes some of the differences in the market profile attributes. These attributes are based on the market profile that you select when you configure the system. Each market profile is designed using a set of system attributes that provide specific functionality for the geographical area in which the system is deployed.
Chapter 29 Market profile attributes Table 63 Media bay module availability by market profile (Sheet 2 of 2) Market profile DSM16(+)/ DSM32 (+) ASM/ ASM8 ASM8+ GASM8 CTM4/ CTM8 GATM4/ GATM8 4x16 BRI DTM Germany Global Holland Hong Kong Italy Mexico New Zealand North America Norway Poland PRC Spain Sweden Switzerland Taiwan United Kingdom FEM MBM–Norstar trunk cartridge combinations Norstar trunk cartridges can be connected to the BCM system using the fiber expansion module (FEM).
Chapter 29 Market profile attributes 257 Table 64 Norstar trunk cartridge availability, by market profile (Sheet 2 of 2) Market profile BRI S/T 2/4 BRI U2/4 Analog DID Analog E&M Analog CLID Country-specific analog trunk card France Germany Global Holland Hong Kong Italy Mexico New Zealand North America Norway Poland PRC Spain Sweden Switzerland Taiwan United Kingdom Time zones and language information This section provides information about time and date format and language support for Central Am
Chapter 29 Market profile attributes The format of the time and date changes are based on the prime language of the market profile. Table 65 provides a list of formats based on language or country.
Chapter 29 Market profile attributes 259 Caller ID display formats The Caller ID function is supported on telephones that provide a display window. Caller ID formats consist of the name and number of the calling party. The North America market profile supports the following format: 5554775 (613). All other market profiles display the numbers in a continuous string of a maximum of 14 characters: 6135554775.
Chapter 29 Market profile attributes Table 67 Australia, Brazil, CALA, Canada, Caribbean, and Denmark parameters (Sheet 2 of 4) Market profile Functionality Telephony feature settings System settings Attribute Australia Brazil CALA Canada Caribbean Denmark Conference tone supported Yes Yes Yes No Yes No Held line reminder After 30 seconds Off Off Off Off Off Delay ring transfer After 15 rings After 4 rings After 4 rings After 4 rings After 4 rings After 4 rings Transfer
Chapter 29 Market profile attributes 261 Table 67 Australia, Brazil, CALA, Canada, Caribbean, and Denmark parameters (Sheet 3 of 4) Market profile Functionality Attribute Australia Brazil CALA Canada Caribbean Denmark Ringing service mode Off Off Off Off Off Off Ringing service trunk ans Yes Yes Yes Yes Yes Yes Restriction service mode Off Off Off Off Off Off 190 N/A N/A N/A N/A Restriction 000 global overrides 131440 Restriction filter 01 0(013), 0, 1(13, 1800) 1(1800,
Chapter 29 Market profile attributes Table 67 Australia, Brazil, CALA, Canada, Caribbean, and Denmark parameters (Sheet 4 of 4) Market profile Functionality Attribute Australia Brazil CALA Canada Caribbean Denmark Note: The field for number of rings is hidden in default mode (disabled). When you enter a value for call forward delay, the field for number of rings becomes visible with the given default value.
Chapter 29 Market profile attributes 263 Table 68 France, Germany, Global, Holland, Hong Kong, and Italy parameters (Sheet 2 of 4) Market profile Functionality Telephony feature settings System settings Attribute France Germany Global Holland Hong Kong Italy Conference tone supported No Yes No No No Yes Held line reminder Off Off Off Off Off Off Delay ring transfer After 4 rings After 4 rings After 4 rings After 4 rings After 4 rings After 4 rings Transfer After 4 callback
Chapter 29 Market profile attributes Table 68 France, Germany, Global, Holland, Hong Kong, and Italy parameters (Sheet 3 of 4) Market profile Functionality Attribute France Germany Global Holland Hong Kong Italy Ringing service mode Manual Manual Off Off Off Manual Ringing service trunk ans Yes Yes Yes Yes Yes Yes Restriction service mode Off Off Off Off Off Off Restriction N/A global overrides N/A N/A N/A N/A N/A Restriction filter 01 N/A N/A 0, 1(1800, 1877, 18
Chapter 29 Market profile attributes 265 Table 68 France, Germany, Global, Holland, Hong Kong, and Italy parameters (Sheet 4 of 4) Market profile Functionality Attribute France Germany Global Holland Hong Kong Italy Note: The field for number of rings is hidden in default mode (disabled). When you enter a value for call forward delay, the field for number of rings becomes visible with the given default value.
Chapter 29 Market profile attributes Table 69 Mexico, New Zealand, North America, Norway, Poland, and PRC parameters (Sheet 2 of 4) Market profile Functionality Protocols Telephony feature settings System settings Attribute Mexico New Zealand North America Digital trunking protocols ISDN DASS2 DPNSS ISDN DASS2 DPNSS ISDN BRI trunk protocol variants ETSI-403 ETSI-403 NI-2 ETSI-QSIG ETSI-QSIG ETSI-403 ETSI-403 ETSI-403 ETSI-QSIG ETSI-QSIG ETSI-QSIG BRI S-loop protocol variant ETSI-102
Chapter 29 Market profile attributes 267 Table 69 Mexico, New Zealand, North America, Norway, Poland, and PRC parameters (Sheet 3 of 4) Market profile Functionality Service times Attribute Mexico New Zealand North America Norway Poland PRC Night Start 23:00 End 07:00 Start 23:00 End 07:00 Start 23:00 End 07:00 Start 23:00 End 07:00 Start 23:00 End 08:00 Start 23:00 End 07:00 Evening Start 17:00 End 23:00 Start 17:00 End 23:00 Start 17:00 End 23:00 Start 17:00 End 23:00 Start 00:00 En
Chapter 29 Market profile attributes Table 69 Mexico, New Zealand, North America, Norway, Poland, and PRC parameters (Sheet 4 of 4) Market profile Functionality Public OLI Set capabilities Attribute Mexico New Zealand North America Norway Poland PRC Unknown number length Variable Variable N/A Variable Variable Variable Local number length Variable Variable 7 Variable Variable Variable National number length Variable Variable 10 Variable Variable Variable Handsfree Auto
Chapter 29 Market profile attributes 269 Table 70 Spain, Sweden, Switzerland, Taiwan, and United Kingdom parameters (Sheet 2 of 4) Market profile Functionality Protocols Telephony feature settings System settings Hunt groups Attribute Spain Sweden Switzerland Taiwan United Kingdom Digital trunking protocols ISDN DASS2 DPNSS ISDN DASS2 DPNSS ISDN DASS2 DPNSS ISDN DASS2 DPNSS ISDN DASS2 DPNSS BRI trunk protocol variants ETSI-403 ETSI-QSIG ETSI-403 ETSI-QSIG ETSI-403 ETSI-QSIG ITU-T ET
Chapter 29 Market profile attributes Table 70 Spain, Sweden, Switzerland, Taiwan, and United Kingdom parameters (Sheet 3 of 4) Market profile Functionality Service times Attribute Spain Sweden Switzerland Taiwan United Kingdom Night Start 23:00 End 07:00 Start 23:00 End 07:00 Start 23:00 End 07:00 Start 23:00 End 07:00 Start 23:00 End 07:00 Evening Start 17:00 End 23:00 Start 17:00 End 23:00 Start 17:00 End 23:00 Start 17:00 End 23:00 Start 17:00 End 23:00 Lunch Start 12:00 End 1
Chapter 29 Market profile attributes 271 Table 70 Spain, Sweden, Switzerland, Taiwan, and United Kingdom parameters (Sheet 4 of 4) Market profile Functionality Public OLI Set capabilities Attribute Spain Sweden Switzerland Taiwan United Kingdom Unknown number length Variable Variable Variable Variable Variable Local number length Variable Variable Variable Variable Variable National number length Variable Variable Variable Variable Variable Handsfree Auto Auto Auto Auto No
Chapter 29 Market profile attributes Global analog trunk parameters This section contains information for the GATM4 and GATM8 MBMs. The information in the tables applies to downloaded profiles only; it is not applicable to DIP switch modes. Global analog trunks are not supported in the following market profiles: Denmark, France, Germany, Holland, Italy, Norway, Spain, Sweden, and Switzerland. For PRC and Hong Kong, analog trunks are available in North American DIP switch mode only.
Chapter 29 Market profile attributes 273 Table 71 Localization, PSTN standards, and pulse dialing parameters (Sheet 2 of 2) Pulse Dialing (ms) Market profile Localized PSTN standards Break time Make time Interdigit time North America Yes N/A 60 40 700 Poland Yes [1] Polish ASS_1_v1.
Chapter 29 Market profile attributes Table 73 Call supervision parameters Call supervision OSI time (ms) Force on-hook time (ms) Wetting time (ms) Ring confirmation count (ms) 600 100 1600 0 150 Brazil 300 100 2000 N/A 256 CALA 600 100 1500 N/A 256 Canada 600 100 1600 N/A 256 Caribbean 600 100 1600 N/A 256 Global 600 100 1500 N/A 256 Mexico 600 100 1600 N/A 256 New Zealand 90 100 1600 15 200 North America 600 100 1600 N/A 256 Poland 500 500
Chapter 29 Market profile attributes 275 Table 74 On-hook caller ID, disconnect supervision, and message waiting parameters (Sheet 2 of 2) On-hook caller ID Market profile FSK Disconnect supervision DTMF (Start Digit, Stop Digit) OSI Message waiting Busy tone Line reversal FSK Voltage reversal Stutter dial tone North America Bellcore Not supported Yes No No Supported Not Not supported supported Poland ETSI Not supported No Supported in unsupervised mode (425 Hz, 500 ms On/ 500 ms Off
Chapter 29 Market profile attributes Table 75 Localization, DIP switch settings, specifications, and transmission parameters (Sheet 2 of 2) Transmission Market profile DIP switch Localized setting Caribbean Yes Global Input BiPCM Reference Load source directional coding Specifications impedance impedance impedance gain scheme 600 Ω 3 dB CCITT mu-law No (North North N/A American America based A-law) 600 Ω 3 dB CCITT A-law Hong Kong No (North North N/A American America based mu-law) 600 Ω
Chapter 29 Market profile attributes 277 Table 76 Loop interface and call supervision parameters Loop interface Call supervision Ringing amplitude Min.
Chapter 29 Market profile attributes ISDN line services Table 78 shows the ISDN private network services that are supported by BCM 4.0. shows the network-based ISDN supplementary services and the features available for each.
Chapter 29 Market profile attributes 279 Analog and digital trunk types Table 80 provides a description of the types of analog and digital trunks. Note that some of the analog and digital trunks are available only when you select specific market profiles. Table 80 Analog and digital trunk types and descriptions (Sheet 1 of 2) Trunk types Description Digital trunk types: T1/E1 Digital line that carries data on 24 channels at 1.
Chapter 29 Market profile attributes Table 80 Analog and digital trunk types and descriptions (Sheet 2 of 2) Trunk types DPNSS Description A digital private network signaling system, which allows phone systems from different manufacturers to be tied together over E1 lines, offering significant enhancements to BCM networking capabilities. DPNSS makes it easier to support centralized network functionality within private networks for operators and attendants dealing with large numbers of calls.
Chapter 30 Configuring the music source The Music on Hold and Background Music features provide music to users. For these features to function properly, a music source must be connected to the BCM. There are three ways you can connect the music source to the BCM: • • • You can connect an external music source to the Media Services Card (MSC) on the BCM. You can use the IP Music feature to connect to Music Manager.
Chapter 30 Configuring the music source Selecting the music source After you have connected the music source, you must select the music source you want to use. To select the music source 1 Click Configuration > Applications > Music. The Music panel appears. See Figure 66. 2 Configure the Music parameters. Refer to the information in Table 81.
Chapter 30 Configuring the music source 283 Figure 66 Music panel Table 81 Music parameters (Sheet 1 of 2) Setting Definition Music Source Select Audio Jack if you are using an external music source that is connected to the MSC card on the BCM. Select Music Manager if you are using the IP Music feature to connect to the music source available on the BCM. If you select Music Manager, you must then configure the BcmAmp application before you can use it.
Chapter 30 Configuring the music source Table 81 Music parameters (Sheet 2 of 2) Setting Definition Frames per packet Field not required. Streaming Server Note: A third party application that supports audio streaming is required. It must adhere to the RTP protocol and support one of the following codecs: G.711, G.729, or G.723. Server Enter the IP Address of the network device that contains the music source.
Chapter 30 Configuring the music source 285 Configuring Music Manager BcmAmp is an audio player that resides on the BCM. If you choose to use Music Manager, you must configure the play list, which is the music available to the BcmAmp audio player.
Chapter 30 Configuring the music source Loading music onto the BCM Before you can add music to the play list, you must the load the music track onto the BCM. Note: The Music Manager feature supports uploading of .WAV and .AU file types. To reduce your upload times, pre-process your files to include a single channel, sampled at a rate of eight thousand samples per second (8 kHz-MONO). This will help to minimize the time spent uploading data to the BCM.
Chapter 30 Configuring the music source 287 Deleting music from BCM To delete an audio file from BCM 1 Start the Music Manager Administration application. 2 Click the File Manager heading. A list of audio files already on the BCM appears. 3 Click the Remove link beside the sound file you want to delete. A confirmation dialog box appears. 4 Click OK. The file is permanently removed from the BCM. 5 Repeat steps 3 and 4 for each file you want to remove.
Chapter 30 Configuring the music source 4 Repeat step 3 for each file you want to remove. Note: Clicking the Remove link only removes the sound file from that location in the Play List. If the same sound file appears in another location on the Play List, the other entry is not removed. Removing a sound file from the Play List does not delete the file from the BCM. For information about how to delete a sound file from the BCM, refer to “Deleting music from BCM” on page 287.
Chapter 30 Configuring the music source 289 Using the BcmAmp Player The BcmAmp Player is a web-based interface. Use the BcmAmp Player to select, play, stop, or pause sound files that appear on the Play List. To access the BcmAmp Player 1 Start the Music Manager Administration application. 2 Click the BcmAmp Player link. The BcmAmp Player interface appears. Figure 67 BcmAmp Player Note: When a song is stopped, the Stop button changes to the Play button.
Chapter 30 Configuring the music source Table 82 BcmAmp Player button actions Button Explanation Play - Play selected sound file Pause - Pause play for selected sound file To select and play a sound file • • • click Next click Previous click the sound file you want to play To play a sound file, click the Play button. To stop a sound file, click the Pause button. To pause a sound file, click the Pause button.
Chapter 30 Configuring the music source 291 Table 7 Network Device parameters (Sheet 2 of 2) Attribute Value Description Stream Type G.711 U-Law G.711 A-Law G.729 G.723 Default: G.711 U-Law Enter the codec that is used for the incoming music source audio stream. The codec you enter here must match the codec used by the IP Music source. Frames per packets 1, 2, or 3 Default: 3 Number of audio frames per RTP packet.
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Index Symbols >> soft key 165 Numerics 2001 feature labels 141 maximum CLI per line 75 alternate language first (*502) 34 second (*503) 34 third (*504) 34 analog lines, voice message indicator 47 2002 default button programming 157 feature labels 141 analog telephones message reply enhancement 74 receiving short tones 55 2004 default button programming 156 feature labels 141 answer DNs answer key settings 75 appearances 50 autodial feature 125 Contact Center warning 75 Directed Pickup 194 overvie
Index ATA answer timer 63 ATA tones 63 ATA use 63 message indicator 63 Auto called ID 52 auto hold allow/disallow 54 for incoming page 54 SWCA keys 253 autobumping, call log (815) 34, 39 autodial answer DNs 125 button programming 60 external (*1) 33 force auto/spd dial over ic/conf 74 internal (*2) 33 memory buttons 222 overview 221 autodumping call log 212 automatic call log 130 dial 188 Hold See auto hold 201 automatic dial See also autodial, dialing options 56 automatic for life of call, SWCA keys
Index current call (811) 38 call log autobumping (815) 39 autodumping 212 automatic 130 delete items at telephone (815) 34 display prompts 245 feature codes 212 manual (813) 34 MCID (897) 34 options 57 options (*84) 34 overview 210 password (*85) 34 space, reallocating 210 telephone 130 using 130 view (812) 38 view information (812) 34 call logit manual (813) 38 Call Park parking a call (74) 34 parking from a telephone (74) 38 Call Pickup Directed Pickup 194 Group Pickup 195 Call Queuing (801) 34, 38 call
Index button options 18 buttons 18 command line 18 Copy Key 171 copying telephone settings 69 copyright 2 CoS (Class of Service) password (68) 34 current call information (811) 38 time (803) 38 custom feature labels 141 cycle park codes, park mode 75 D default 7208 153 7316 buttons 152 7406 buttons 155 button assignment 149 buttons 150 2004 156 IP Phone 2002 157 hunt group DN 100 default buttons DMC portables 174 delay Camp timeout 77 host delay timer 77 link timer 77 Park timeout 77 ring transfer 74
Index cancel (#85)Do not disturb. See DND 34 initiating (85) 39 on Busy 197 overview 198 DND on busy hunt groups 230 initiating (85) 39 programming 54 Do Not Disturb.
Index Hold 74 identify alarm telephone 75 include I/C calls when auto associating 78 include I/C calls when invoking by Hold 79 maximum CLI per line 75 network callback timer 77 page tone, allow 73 receiver volume 75 set relocation 75 Goodbye key 160, 170 Group Listening activating (802) 34 at telephone (802) 38 canceling (#802) 34 Group Pickup activating (75) 34, 195 answering from a telephone (75) 38 hunt groups 230 H handling many calls Hold 200 Handsfree answerback programming 53, 54 Handsfree /
Index hunt group note 108 keep DN alive 64 IP terminal status, features list 139 ISDN line services, by region 278 ISDN (Integrated Services Digital Network) terminal feature support 53 K keep DN alive 64 KIM (Key Indicator Module) CAP station 91 configuring as eKIM 93 configuring buttons 93 moving a set 93 L labels, telephones 132 lamp, message indicator 63 language alternate, first (*502) 34 alternate, second (*503) 34 alternate, third (*504) 34 primary (*501) 34 programming 56 South and Central Americ
Index availability by regions 255 line buttons (*81) 34 lines 189 telephones See also automatic telephone relocation 75 members moving, Hunt group 104 memory button activate programming (*3) 34 autodial 221 program defaults 149 programming at the telephone 222 message overview 214 reply message (65) 37 message indicator analog 63 ATA 63 message reply enhancement allow/disallow 74 analog telephones 74 message waiting cancel #65 37 Message waiting indicator 170 message waiting indicator message overvi
Index overflow routing call routing 32 routing service 32 overview 228 telephone programming 51 user speed dial 61 overrides restrictions at telephone (68) 37 prime telephone delayed ring transfer 74 P priority call (69) 35, 37 allow/disallow 54 hunt groups 230 overview 214 page auto hold for incoming page 54 combined (63) 35 equipment 215 external (62) 35 external equipment 215 initiate (60) 35 internal (61) 35 programming 54 speaker (62) 37 speaker and zone (63) 37 timeout timer 77 tone 73 zone ass
Index regulatory information 2 turning off (#871) 36 turning on (871) 36 related publications 19 Release key 164 relocating CAP module 93 KIM 93 relocating telephones 75 reminder, held line 74 reply message (65) 37 reporting alarm codes 247 restriction schedules, telephones 66 restriction service, changing at telephone (872) 39 Restriction services turning off (#872) 36 turning on (872) 36 Room condition HS admin set (878) 35 room set (876) 35 Room occupancy HS admin set (879) 35 rotary mode 101 ro
Index trunk answer 195 trunk answer, ringing services 32 view active services (870) 36 Services key 165 user programming 61 standard dial 56, 188 static time (806) 35 services list, IP telephones (900) 34 status service mode on telephone (870) 39 set lock dialing restrictions 65 Status area 173 set relocation 75 short tones 55 signal call (807), see also Ringing call 35 link 224 pause 224 run/stop 224 signal call, ringing at telephone (807) 38 silent monitor FEATURE *550 81 monitoring mode 81 program
Index telephone programming alarm telephone 75 allow last number (redial) 65 redirect 55 allow saved number (redial) 65 allow/disallow direct-dial 53 answer DNs 49 Associate SWCA key to call 78 ATA answer timer 63 ATA Dvc 63 ATA tones 63 ATA use 63 ATA, answer timer 63 ATA, use 63 Auto called ID 52 auto hold 54 auxiliary ringer 57 button features list 36 button programming 58, 149 call forward on busy 46 call forward, delay timer 46 call forward, no answer 46 call log options 57 camp timeout timer 77
Index long, at telephone (808) 38 message indicator 63 tracking MCID 210 tracking incoming calls, call log 210 trademarks 2 transfer activate (70) 35 Callback 207 callback timeout 77 calls 202 cancel (#70) 35 initiate (3) 37 initiating at telephone (70) 37 priority call (69) 37 ring delay 74 SWCA calls 253 SWCA overview 207 to voice mailbox (986) 35 via hold, hunt groups 230 voice mail to mail box (986) 40 transfer See also Call Transfer troubleshooting eCAP restore issue 123 trunk answer activating (800)
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