Part No. P0937240 03.1 Business Communications Manager 2.
Copyright © 2002 Nortel Networks All rights reserved. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks NA Inc.
Contents 3 Contents Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Line buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 What line indicators mean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Information about call display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Viewing call information for a specific call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 5 Turn on Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Cancel Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Create a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Disconnect one party . . . . .
Contents Transfer external calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Cancel a transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Transfer prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Call Park . . . .
Contents 7 Chapter 7 Communicating in the office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Paging in the office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Making a page announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Page Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Chapter 9 Customize your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Adjust the contrast on the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Change the language on the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Change the type of ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Adjust the ring volume . . . .
Contents 9 Change Handsfree for a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Hearing aid compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Call Duration Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Accidental disconnect . . . . . . . . . . . .
Contents Long Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Run/Stop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Wait for Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Pulse or tone dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 11 Setting the state of a room at a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Room condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Setting room condition from a room telephone . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Setting room condition with a HS admin telephone . . . . . . . . . . . . . . . . . . . . . . 143 Chapter 14 Cordless telephones and features . . . . . . . . . . . . .
Contents Test the telephone headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Test the telephone speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 Test the power supply to a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 Appendix A Feature codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 Appendix B Common display prompts and error messages . . .
Figures 13 Figures Figure 1 M7324 and M7324N digital telephones . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Figure 2 T7100, T7208, T7316 digital telephones . . . . . . . . . . . . . . . . . . . . . . . . . 22 Figure 3 T7316 telephone peripheral connections . . . . . . . . . . . . . . . . . . . . . . . . . 23 Figure 4 Connecting the T7316 telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Figure 5 Mounting a T7316 telephone with a stand on the wall . . . . . . .
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Tables 15 Tables Table 1 Digital telephone button functions, refer to Figure 1 and Figure 2. . . . . . 22 Table 2 Telephone buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Table 3 Display button equivalents on a one-line display telephone . . . . . . . . . . . 28 Table 4 Answer keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Table 5 SWCA prompts . . . . . . . . . . . . . . . . . . . . . . . . . .
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Preface This guide provides information about how to program a telephone on the Business Communications Manager system. This information includes items such as programming personal speed dials, transferring a call, and using special features. The Business Communications Manager supports a number of types of telephones. This document is based on the feature capabilities of the Nortel M-series and T-series digital telephones.
Preface Text conventions This guide uses the following text conventions: angle brackets < > Indicate the generic title on the telephone display. Indicates variable for a command-line interface. Indicates keyboard key. Example, display: When querying a feature button, name appears in angle brackets. Example, command line: IP address: Example, keyboard: Bold Indicates a programming level within the telephone menu. Example: System DNs programming level.
Preface DISA Direct Inward System Access DN Directory Number (Extension Number) DND Do Not Disturb DLR Distinctive Line Ring DRP Distinctive Ring Pattern DRT Delayed Ring Transfer ERC Express Routing code HS Hospitality Services IP Internet Protocol ISDN Integrated Services Digital Network ISO International Organization for Standardization PBX Private Branch Exchange PRI Primary Rate Interface RC Room Condition RJXX Registered Jack XX (Where XX is used to denote numbers, for ex
Preface Related publications For more information about installing and programming telephones on the Business Communications Manager 2.5, refer to your system administrator or to the following publications: • • • • • Installation and Maintenance Guide Programming Operations Guide. This document provides more information about using Unified Manager programming, including Companion programming. DECT Installation and Maintenance Guide.
Chapter 1 Telephone configuration overview Your Business Communications Manager telephone system has many features that you can customize on your telephones to accommodate changes in your workplace. The system supports a variety of telephone types, and not all features are available on all types of telephones. These anomalies are noted.
Chapter 1 Telephone configuration overview Figure 1 M7324 and M7324N digital telephones M7324 M7324N 2 3 1 6 1 5 7 5 6 2 33 7 1 4 4 Not shown: M7100N, M7208, M7208N Figure 2 shows three different Business Series Terminals. Figure 2 T7100, T7208, T7316 digital telephones T7208 T7100 2 2 7 7 5 6 6 5 1 1 4 4 T7316 2 3 7 6 5 1 4 Not shown: T7000 (not available in all regions) Table 1 shows the buttons and their functions for the digital telephones.
Chapter 1 Telephone configuration overview 23 Table 1 Digital telephone button functions, refer to Figure 1 and Figure 2. 6 Hold button Puts an active call on hold. 7 Release button Hangs up an active call or ends programming. Digital telephone installation If you are connecting a Business Communications Manager digital telephone for the first time, refer to the following illustrations and steps for installation instructions.
Chapter 1 Telephone configuration overview Figure 4 Connecting the T7316 telephone Figure 5 shows the T7316 and stand wall mounting procedure. Figure 5 Mounting a T7316 telephone with a stand on the wall 1 Press here to remove the stand. key hole slots Use the key hole slots on the stand to mark the location for the screws. Tighten screws for a secure fit. 2 Mount the stand as shown and insert screw. Use the screw that came with your telephone.
Chapter 1 Telephone configuration overview 25 Figure 6 shows the T7316 without a stand wall mounting procedure. Figure 6 Mounting a T7316 telephone without a stand on the wall IP telephones and cordless handsets IP telephones and the cordless telephones have individual user manuals or user cards that describe how to install the telephones and the supporting equipment. Figure 7 shows some types of IP and cordless telephones that the Business Communications Manager supports.
Chapter 1 Telephone configuration overview Feature operability notes The T7406 and the NetVision and NetVision Data telephone feature operability is based on existing digital telephone operation as described below: • • The T7406 wireless portable handset memory buttons are mapped to the T7316 telephone firmware and they perform feature programming in a similar manner. Refer to “T7316 Button mapping” on page 103. They have eight less programmable buttons than the M7310.
Chapter 1 Telephone configuration overview 27 Accessing features (digital sets) You can enter ≤, ƒ, or Ä and the code to use a feature. For example: Press ≤·°⁄ to access your mailbox. If the telephone has memory buttons, they can be programmed to access specific features. In this case, all you do is press the memory button on the set to activate the feature. Accessing features (NetVision telephones) The NetVision telephones have the equivalent of the ≤ programmed on the handset display menu.
Chapter 1 Telephone configuration overview Display exceptions The Companion, DECT, and NetVision handsets have multi-line displays, but they do not have display buttons and so do not display the prompts. • The NetVision telephone has a two-line display. The display is 10-characters-per-line. Therefore, the standard 16-character displays are split across the two lines, and there is no display of softkey labels. • The NetVision Data telephone has a 16-line display, with 12 characters per line.
Chapter 1 Telephone configuration overview 29 Table 3 Display button equivalents on a one-line display telephone (Continued) BKSP √ or √ Note: The NetVision telephone volume buttons cannot be used to perform feature programming functions. ANY This key allows you to enter a wild card character that allows the user to enter any digit from 1 to 9. Note: For system programming, the keyboard equivalent is a capital A.
Chapter 1 Telephone configuration overview Name a telephone or a line (Unified Manager Programming) You can assign names to identify external lines, target lines, and your colleagues’ telephones. During a call, the name (if programmed) appears on the telephone display instead of the external line number or internal telephone number of the caller. Telephone names and line names can contain both letters and numbers, but cannot be longer than seven characters. You cannot use the # and * symbols.
Chapter 1 Telephone configuration overview 31 In larger systems, lines are assigned to line pools and routes. To call out, you may have automatic access to lines through the Intercom button on your telephone. You may also be given Access Codes or Destination Codes that you need to dial as part of the dialout sequence to access a specific line pool. Refer to “Using line pools” on page 47.
Chapter 1 Telephone configuration overview Call anomalies for telephones without line buttons The T7100, Companion, DECT and NetVision telephones work differently from other telephones on your system because they do not have line buttons. • To answer a call, pick up the handset. On other telephones, you select a line button. NetVision • • • SND . handsets: Press SND To take a call off hold, press ≥. On other telephones, you select the line button. Answer a second call by pressing ≥.
Chapter 2 Answering calls There are three possible indications of an incoming call: • ringing • a line button flashing • a message on the display You do not always receive all three indications for a call. For example, you can have a line set up not to ring at your telephone, even though your telephone may have a line appearance. If so, you see only a flashing line button when a call comes in. There are many possible combinations, depending on your system setup.
Chapter 2 Answering calls Distinctive ring patterns (Unified Manager Programming) There are four Distinctive ring patterns (DRP) that can be assigned by the system administrator to lines, telephones, or Hunt Groups to differentiate incoming calls: DRP 4 Highest priority DRP 3 2nd highest priority DRP 2 3rd highest priority DRP 1 (default) Lowest priority Call Ringing: When more than one call rings at a telephone, highest priority DRP rings through first.
Chapter 2 Answering calls 35 What line indicators mean Ω Flashing on and off for equal lengths of time There is an incoming call on the line. Ω Flashing on and off more quickly You have placed a call on hold. Ω Flashing on for longer than off A person has put a call on hold on that line. Ω On, but not flashing You are connected to the call on that line or the line is in use. Off The line is free.
Chapter 2 Answering calls View call information before or after answering To find out who is calling or to view information about your current call: 1 Press ≤°⁄⁄. 2 Press £ or VIEW for more information about an external call. Call Display information appears between the first and second ring of an incoming call. If you answer before the Call Display information appears on your display, and you press ≤°⁄⁄, you see only the line number or line name.
Chapter 2 Answering calls 37 Answer calls at a prime telephone The prime telephone is normally the monitored telephone in a reception area or at the desk of the designated attendant. The installer or customer service representative programs a prime telephone for a line. Calls not answered at their normal destinations transfer to the prime telephone. Business Communications Manager allows for a prime telephone for each line, if needed.
Chapter 2 Answering calls Figure 9 CAP module with M7324 and M7324N telephones M7324 telephone CAP Module M7324N telephone CAPN Module Customize your CAP(N) module When a CAP(N) module is first plugged into your telephone, some of the module buttons are automatically programmed to dial an internal number. You can program any of the buttons on your CAP(N) module that do not select lines to dial internal or external numbers automatically.
Chapter 2 Answering calls 39 Monitor telephones with the CAP(N) module The indicators Ω next to internal autodial buttons on your CAP(N) module show the status of the telephones in your system. The indicator is on when the telephone has: • an active call • Do Not Disturb turned on The indicator is off when a telephone has: • no active call • a call on hold and no other active call Releasing a call or feature programming Press ®to end a call. You do not have to put the handset down.
Chapter 2 Answering calls Group Pickup Your system can support nine pickup groups. If your telephone has been assigned as a member of a pickup group, you can pick up a call that is ringing at any telephone in your pickup group. Press ≤‡fi to pick up. You cannot use Group Pickup to retrieve a camped call. With more than one incoming call at a telephone in a pickup group, a call ringing on an external line is answered first, followed by calls on the prime line, and last, calls on intercom lines.
Chapter 2 Answering calls 41 Trunk Answer prompts When you use the trunk answer feature, you may receive one of these prompts: Line denied You have tried to pick up a call on a private line. Pickup denied The call that is ringing is on a line that is not in a Ringing Service. Answer DNs (Unified Manager Programming) Your installer or system administrator can program a telephone to provide automatic call alerting and call answering for other telephones in the system.
Chapter 2 Answering calls Answer keys The indicator buttons on your telephone that are assigned to answer DNs are called answer keys. Your system administrator defines a system-wide level of call access to any designated answer keys. The level of access determines which types of calls appear on the answer keys. Table 4 shows the three Answer key levels.
Chapter 2 Answering calls 43 Listen to a call as a group To allow people in your office to listen in on a call using Group Listening, press ≤°‚¤. You hear the caller’s voice through your telephone speaker. Continue to speak to the caller through the telephone handset. Your telephone microphone is off, so the caller does not hear people in your office.
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Chapter 3 Make a call This chapter describes the various ways you can make a call from your telephone. The following are different ways to make a call on a digital or IP telephone, depending on the programming and the type of call: • • • • • • Pick up the handset and dial. Business Communications Manager supports three methods of dialing. See “Select how you dial your calls” on page 48. Pick up the handset, press a line button, and dial (if the call is not on your prime line).
Chapter 3 Make a call Expensive route You have dialed a number, but the least expensive route programmed for the system is busy. Unless you release the call, the number goes through on a more expensive route. Hidden number The last number you dialed or the number you saved for Saved Number Redial was a speed dial number that displayed a name instead of the number. You dialed the number correctly, but it is not visible. Line denied You have tried to use another person’s private line.
Chapter 3 Make a call 47 Using line pools A line pool allows each telephone access to external lines from a group (or pool) of lines.
Chapter 3 Make a call Program a line pool feature code When you program a button with the line pool feature code (≤fl›), you must enter a line pool access code after the feature code. The programmed line pool button accesses a specific line pool, not the line pool feature. See “Programming feature codes” on page 101 for more information. If you program a button with an indicator to access a line pool, the indicator for the line pool button turns on when all the lines in a line pool are busy.
Chapter 3 Make a call 49 Automatic dial Automatic dial allows you to dial a number without selecting a line. Your prime line is selected when you start dialing a number. Automatic dial does not work if your telephone has no prime line or when your prime line is in use. Telephones connected to an Analog Terminal Adaptor (ATA2) or an Analog Station Module (ASM) cannot use Automatic dial. Pre-dial Pre-dial allows you to enter a telephone number, check it, then change it before making the call.
Chapter 3 Make a call Make a priority call You can make a priority call only while your telephone display shows the following: The telephone you want to transfer to is busy. 221 busy PRIORITY LATER You initiated the Priority call transfer to this local. Calling 221 PRIORITY LATER The telephone you want to transfer to has Do Not Disturb active. Do not disturb PRIORITY LATER On another call PRIORITY The telephone you want to transfer to is on another call.
Chapter 3 Make a call 51 These are the two possible display prompts for the Ring Again feature: Can't ring again You cannot use Ring Again on your current call. You can use Ring Again while you have a busy signal on an internal call or line pool request, or while an internal call is ringing. Ring Again? Press YES to use Ring Again. Press NO if you select to send a message. YES NO EXIT Cancel Ring Again Press ≤£¤ to cancel a Ring Again request.
Chapter 3 Make a call Disconnect one party You can disconnect one party from a conference and continue talking to the other. On any system telephone with line buttons: 1 Press the line button of the call that you want to disconnect. The second call is automatically put on hold. 2 Press ® to disconnect the first call. 3 Press the button of the held line to reconnect with the second call. On a T7100 telephone: 1 Press ≤£‹ to put the first call on hold. 2 Press ® to disconnect the second call.
Chapter 3 Make a call 53 Holding two calls For all system telephones except the T7100 and portable telephones, you can place the two people in a conference call on hold separately, so that they cannot talk to each other. 1 Press the line button of one call. The other call is automatically put on hold. 2 Press ≥. The second call is put on hold. Now you can re-establish the conference. 3 Take one call off hold. 4 Press ≤‹. 5 Take the remaining call off hold.
Chapter 3 Make a call Leave a conference call You can remove yourself from a conference, and connect the other two callers. Enter the Transfer feature code ≤‡‚. When you remove yourself from a conference using the Transfer feature, and both calls are from outside your system, one of the calls must have come to you on a disconnect supervised line, or the call disconnects.
Chapter 4 Time-saving features This chapter shows you how to use some time-saving features, such as: • • • • Autodial Last Number Redial Speed Dial Saved Number Redial Autodial You can program memory buttons for one-touch dialing of internal or external telephone numbers. You cannot use buttons for lines, answer or Handsfree/Mute as autodial buttons.
Chapter 4 Time-saving features Use intercom as the line for Autodial If you press an intercom button as the line for an external autodial number, you must include a valid line pool access code or a destination code. If access codes for line pool or destination codes change, remember to reprogram autodial numbers. These are some of the prompts you might receive: 987___ QUIT BKSP OK Continue to enter digits until the number is complete. Press √ or BKSP to erase an incorrect digit.
Chapter 4 Time-saving features 57 Programming T7000 memory keys for auto dial T7000/M7000 telephones have four programmable keys but no line or intercom keys. There is also no display. Programming external autodial 1 Press ≤•⁄. 2 Press the memory key you want to programme. 3 Enter the telephone number. 4 Press the ≥ key. Programming internal autodial (DSS) 1 Press ≤•¤. 2 Press the key you want to programme. 3 Enter the telephone number.
Chapter 4 Time-saving features Prevent Last Number Redial (Unified Manager Programming) Last Number Redial can be restricted at individual telephones. You need to start a Unified Manager session to program this feature. For more information about programming using Unified Manager, see the Business Communications Manager Programming Operations Guide. Note: You can copy a number on an autodial button using Last Number Redial.
Chapter 4 Time-saving features 59 Using Personal Speed Dial codes Personal speed dial codes can be entered by the system administrator or you can add or change a Personal Speed Dial number at your telephone. To change a Personal Speed Dial code at your telephone: 1 Press ≤•›. 2 Enter a two-digit code from 71 to 94. 3 Select how the call will be made: • • • To include a line selection for this number, press the line or intercom button. To select a line pool, press a programmed line pool button.
Chapter 4 Time-saving features Unknown number The system cannot dial the number stored. Reprogram the number. For other displays, see Appendix B, “Common display prompts and error messages,” on page 167. Note: NetVision has set-based speed dialing capability. For detailed instructions about how to set this up, refer to your NetVision handset user documentation. User Speed Dial programming for T7000 1 Press ≤•›. 2 Enter the speed dial code. 3 Enter the telephone number. 4 Press the ≥ key.
Chapter 4 Time-saving features 61 Saved Number redial prompts: These are two possible display prompts you might encounter: Hidden number You have saved a speed dial number that displays a name instead of the number. The number dials correctly, but does not appear on the display. No number saved You have tried to save the number of an incoming call. You can only save numbers that you have dialed.
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Chapter 5 Handling calls This chapter shows you how to: • • • • handle many calls at a time use SWCA keys to handle many calls for a group transfer calls park a call Use Hold You can put a call on hold by pressing ≥. This prompt appears: On hold: LINENAM You have placed one or more calls on hold. The name of the line held the longest appears on the display. When a call is on hold, the button indicator flashes on all telephones that have access to that line, and which have line buttons.
Chapter 5 Handling calls • • Telephones with system wide call appearance buttons (SWCA) must always have this feature set to Yes. The user can change this setting at their telephone by pressing ≤‡‹. For telephones without line buttons, these features have no affect, since the only way you can answer a second call is to press the ≥ button. Listen on hold If your call is placed on hold, you can hang up the handset while you wait for the other person to return. 1 Press ≥. 2 Hang up the handset.
Chapter 5 Handling calls 65 Transfer calls Transfer allows you to direct a call to a telephone in your system, within the Business Communications Manager network, or external to your system. 1 To transfer a call, press ≤‡‚. 2 Call the person to whom you want to transfer the call. 3 If you want to talk to the person, wait for the person to answer and speak to person before continuing. 4 When you are ready to complete the transfer, press ® or JOIN.
Chapter 5 Handling calls Cancel a transfer You can reconnect to the person you are trying to transfer before the transfer is complete. 1 Press ≤£‡‚ or CANCL. 2 If you do not reconnect to your original call, press ® and then press the held line. Transfer prompts System telephones with two-line displays can show any of the following prompts: 221>222 CANCL RETRY JOIN 221 no reply CALLBCK You are talking to the person you want to transfer the call to.
Chapter 5 Handling calls Transfer denied CANCL RETRY Transfer to:2___ CANCL RETRY 67 Your transfer does not function for one of these reasons: All the resources needed to perform a transfer are in use. Try again later. You have tried to transfer an external call to another external party. Some restrictions apply. You cannot transfer your conference call. Press RETRY if you entered the wrong internal number or if the person to whom you are transferring the call is not available.
Chapter 5 Handling calls Not in service CALLBCK Release a call The telephone to which you have camped a call is out of service or is used for programming. The call has come back to you. Press CALLBCK or the line button to reconnect to the call. On the T7100 telephone, just pick up the handset to reconnect with the call. The line that the camped call is on is in use or that line does not appear at your telephone. Release the line or release an internal line.
Chapter 5 Handling calls 69 Call park prompts These are prompts you can encounter while using Call park: Already parked The person you were talking to has parked your call. You cannot park the same call. No call to park You have tried to use Call Park with no active call on your telephone. If the call you want to park is on hold, reconnect to the call before you park it. Invalid number You have entered an invalid retrieval code. No call on: 101 There was no call on the retrieval code you entered.
Chapter 5 Handling calls Managing system-wide calls using SWCA The System Wide Call Appearances (SWCA) service defines a group of features that allow you to control call park and retrieval features on any type of line, across the local system. These features expand the Business Commuication Manager call park and call retrieve features by providing visual indications of the status of any call parked on a SWCA button that has indicators.
Chapter 5 Handling calls 71 Programming SWCA keys There are 16 SWCA feature codes that can be assigned to buttons on a telephone. It is recommended that you program the codes onto buttons with indicators to make full use of the visual status features. (Services, Telephony Services, System DNS, DN, User Preferences, Button Programming). SWCA codes can also be assigned by the user at the telephone, using the button programming feature code and feature codes ≤•fi¤⁄ to ≤•fi‹fl.
Chapter 5 Handling calls Tips: NetVision handsets For NetVision handsets that do not have physical programmable buttons you can program the three SWCA search codes onto the feature menu through the NetVision Phone Administrator (NVPA). Refer to the IP Telephony Configuration Guide for details. SWCA codes must then be assigned under User Preferences, Button Programming on the DN record for the handset to provide the search codes with a range of local SWCA codes from which to park and retrieve calls.
Chapter 5 Handling calls 73 Figure 11 SWCA indicators, incoming call from an intercom (auto SWCA association for intercom is on) Call is answered and automatically associated to a SWCA. Line 1 SWCA4 Line 2 SWCA5 Call is parked on the SWCA. Call is retrieved. Intercom indicator disappears and A solid indicator appears beside the SWCA indicator flashes. Intercom button and the SWCA indicator becomes solid on all telephones.
Chapter 5 Handling calls Manually associating a call On the M/T-series telephones and the IP i-series telephones, there are three ways of manually associating a call to a SWCA key. Note that in all three cases, once the call is parked, the call must be retrieved to make it active again. 1 If the telephone has assigned SWCA keys, press one of the keys that has no indicator showing. 2 Enter a SWCA dial code on the dialpad.
Chapter 5 Handling calls 3 75 Enter ≤•fi¤‚ and allow the system to automatically assign the call to one of the defined SWCA keys on your telephone, although, not necessarily the same SWCA it was originally assigned to. Retrieving a parked call from a SWCA key You can only retrieve a call if your telephone has an intercom (I/C) button that is free. Refer to “How SWCA works in a call group” on page 72. There are four ways to retrieve a parked SWCA call: 1 Press a SWCA key beside any flashing indicator.
Chapter 5 Handling calls If a conference call is created from two SWCA-associated external calls, and then a transfer occurs by the conference master releasing, the remaining call between the lines/trunks will not be associated with any SWCA keys. Hold Only active calls can be assigned to SWCA keys. If you want to move a call on Hold to a SWCA key, you must un-Hold the call, and then assign the call to a SWCA key.
Chapter 6 Forward your calls If you leave your desk but want to receive calls at another location, you can forward your calls to an internal or external telephone. You can also use Call Forward to automatically forward calls to a voice mail system. Call Forward When you use the Call Forward feature code, all calls go to the destination you select, regardless of Forward on busy (CFB) and Forward no answer (CFNA) feature programming. To forward calls: 1 Press ≤›.
Chapter 6 Forward your calls Call Foward prompts These are the prompts you can encounter when using Call Forward. Forward denied There are several reasons why you can get this message. For example, you cannot forward your calls to a telephone that has Call Forward programmed to your telephone. Forward>221 Your calls are being forwarded to telephone 221. CANCL Not in service Two or more telephones are linked in a forwarding chain, and one is out of service or used for programming.
Chapter 6 Forward your calls 79 Call Forward and voice mail If you want a voice mail system to pick up unanswered calls automatically: • use the internal number of your voice mail as the destination when you program Forward no Answer and Forward on busy or • if your voice messaging system or service automatically retrieves calls, make the ring delay greater than the delay used by your voice mail system Line redirection Line Redirection allows you to send your external calls to a telephone outside the
Chapter 6 Forward your calls Allowing a telephone to redirect lines (Unified Manager Programming) Your system administrator can determine if a telephone is allowed to redirect calls. You need to start a Unified Manager session to program this feature. For more information about programming using Unified Manager, see the Business Communications Manager Programming Operations Guide.
Chapter 6 Forward your calls 81 To enter the telephone number to which you want to redirect calls, use one of the following methods: • • • 4 Press an external autodial button. Enter an external telephone number (using no more than 24 digits) then press ≥ or OK. Press ≥ or OK if the line you have selected as the outgoing line is a private network line that does not require you to dial digits. Select the lines to redirect.
Chapter 6 Forward your calls You have tried to redirect a line, but another person has redirected that line. Press • or OVERRIDE to override the previous redirection and redirect the line. Redir by 221 OVERRIDE Redirect denied You can redirect calls only on individual lines. Select line out Select the line used to redirect calls out of the system. QUIT Press the lines to redirect. To release a line selection, press the line to redirect again. Press ALL to redirect all your lines.
Chapter 6 Forward your calls 83 To cancel DND, press ≤£°fi. Allowing DND (Unified Manager Programming) The system administrator can allow or disallow access to the DND feature for each telephone. For more information about changing the status of Do Not Disturb on Busy using Unified Manager, see the Business Communications Manager Programming Operations Guide.
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Chapter 7 Communicating in the office The Business Communications Manager offers several alternative features to allow you to communicate within your office using your telephone, such as: • Page • Message • Voice Call Paging in the office The Page feature allows you to make announcements over the Business Communications Manager system using the telephone speakers, or a loudspeaker system, if one is available. Note: Portable handsets do not have microphones. Therefore, they cannot receive a page.
Chapter 7 Communicating in the office Page Shortcuts Instead of entering the Page feature code followed by the page type, you can enter the following shortcut codes. All ≤fl‚ Internal ≤fl⁄ + zone (0 to 6) External ≤fl¤ Combined ≤fl‹ + zone (0 to 6) Allowing access to the Page feature (Unified Manager Programming) The system administrator can allow or disallow access to the Page feature for each telephone. This means the user of a telephone where Page has been disallowed, cannot initiate a page.
Chapter 7 Communicating in the office 87 Page prompts These are some of the prompts you may encounter when you are using Page: Enter the required page zone number (0- 6) or press ALL. Enter zone:___ ALL Invalid zone You have entered a page zone code that is not between 0 and 6. Page choice: Select the type of page you want. See the list in “Making a page announcement” on page 85. SETS SPKR BOTH Page timeout The time allocated for paging has expired. Paging ALL You are making a page.
Chapter 7 Communicating in the office Send a message You can leave a message on the display of another telephone in your system. You can send up to four messages to different telephones, including your message center. If your telephone is a direct-dial telephone or a CAP, you can send up to 30 messages. Only the assigned direct-dial telephone for an analog telephone connected to an ASM can send messages to analog telephones by pressing ≤⁄.
Chapter 7 Communicating in the office 89 Reply to a message You can call the person who sent a message, or your message center, while you are viewing the message. If your reply to a message is forwarded or is answered at another telephone using the Call Pickup feature, the message remains on your telephone until you cancel it or contact the telephone that sent the message. Press ‚ to reply to a message on a telephone with a one-line display.
Chapter 7 Communicating in the office Remove messages from an analog telephone connected to an ASM To remove both internal and external messages on an analog telephone connected to an ASM, press ˚£flfi to invoke the Cancel Message Waiting feature. On analog telephones connected to an ASM, the Cancel Message Waiting feature cancels the oldest message received. The system no longer provides a Stuttered Dial Tone if there are no messages waiting.
Chapter 7 Communicating in the office Start of list NEXT 91 You are at the beginning of your list of messages. Press NEXT to move through your messages. Their list full You are trying to send a message to a user whose message waiting list is full. Your list full You tried to send a message but your list of sent messages is full. Cancel one of the messages you sent, if possible, or wait until you have received a reply to one of those messages.
Chapter 7 Communicating in the office Voice Call Deny Press ≤°° to turn off the Voice Call feature on your telephone. Voice calls ring like normal internal calls. Your other calls continue normally. Cancel Voice Call Deny Press ≤£°° to cancel the Voice Call Deny feature. Voice Call prompts You can encounter these display prompts when using the Voice Call feature: Dial voice call Dial the internal number or press the internal autodial button of the person you want to speak to.
Chapter 8 Track your incoming calls You can track information about calls using a Call Log. This chapter shows you a Call log, and how to use it. Call log If your system has the appropriate equipment and you subscribe to the call information feature supplied by your service provider, you can record information about calls on an external line. The line must appear on that telephone before you can log it, but it does not have to be a ringing line.
Chapter 8 Track your incoming calls Call Log options You can select the type of calls to store in your Call Log. Select from four Autolog options: No one answered, Unanswerd by me, Log all calls, No autologging. To use Call Log: 1 Press ≤•°›. The display shows the current option. 2 Press £ or NEXT to change the option. 3 Press ≥ or OK to select the display option.
Chapter 8 Track your incoming calls 95 View a Call Log item Press √ or MORE to view the information for a call log item. Erase log items You must erase log items that you have read, to make space for new items in your log. 1 Display the item you want to erase. 2 Press ≥ or ERASE. 3 Press ® to exit. If you accidentally erase an item, you can retrieve the item. 1 Press ≥ or UNDO after accidentally erasing an item. 2 Press ® to exit.
Chapter 8 Track your incoming calls _ indicates a new item. 12:KATE SMITH NEXT ERASE MORE ¯ indicates that the call was answered. 12¯KATE SMITH NEXT ERASE MORE § indicates a long distance call. 12§KATE SMITH NEXT ERASE MORE 49/1234567890123 NEXT ERASE MORE / indicates the stored number was trimmed to its final 11 digits. Press √ or MORE to show additional information about the call.
Chapter 8 Track your incoming calls 97 Create a password to your Call Log To access your Call Log through a password: 1 Press ≤•°fi. The displays shows New passwrd:. 2 Enter your four-digit password. The display shows Repeat New:. 3 Re-enter your four-digit password. The display shows Password changed, to confirm the change. To enter Call Log using a password: 1 Press ≤°⁄¤ to enter Call Log. If you have programmed a password, the display shows Password:. 2 Enter your four-digit password.
Chapter 8 Track your incoming calls Programing automatic call logging (Unified Manager Programming) Your installer can program each telephone to automatically log calls coming in on a line. You must run a Unified Manager session to do this. For more information about allowing logging, refer to the Business Communications Manager Programming Operations Guide. P0937240 03.
Chapter 9 Customize your telephone You can customize your telephone to suit your needs. The following functions can be performed on all Business Series Terminals T-series telephones and M-series telephones which have the hardware or firmware option. Refer to note, regarding cordless handsets.
Chapter 9 Customize your telephone Table 6 Language options Language feature code Language ≤•fi‚⁄ Language - Primary ≤•fi‚¤ Language - Alternate ≤•fi‚‹ Language - Alternate 2 ≤•fi‚› Language - Alternate 3 If you program ≤•fi‚⁄ to a memory button, you can press that button until the language you want appears on the display. You cannot program ≤•fi‚¤, ≤•fi‚‹ or ≤•fi‚› to a memory button. Change the type of ring You can select one of four different rings for your telephone.
Chapter 9 Customize your telephone 101 Button inquiry You can check the function of any line, intercom, or programmed button on your Business Communications Manager telephone by pressing ≤•‚ and a button. • On T7100/M7100(N) telephones, Button Inquiry shows your internal number followed by the function assigned to your single memory button. These are some of the displays that appear for this code: 061 SHOW OK 123456789012345...
Chapter 9 Customize your telephone Erase a feature button Follow these steps to erase a feature button, and make it blank: 1 Press ≤•⁄. 2 Press the feature button. 3 Press ≥ or OK to erase the button. Feature button prompts These prompts can appear when you work with the Feature button codes: SHOW OK The name of the feature assigned to a button appears on the display when you press the button. SHOW appears when there is more information available.
Chapter 9 Customize your telephone 103 Default button assignments During Startup, the installer chooses one of the available templates. Default features are assigned automatically to the programmable buttons on telephones in the system, and vary with the template and the telephone. The default features appear in the following tables in this chapter. Rules of default button assignment Line and Intercom buttons assigned by default templates can be changed in programming.
Chapter 9 Customize your telephone Programmed telephone features are assigned to the remaining available buttons. Default internal autodial numbers are assigned to the eight programmable buttons at the top of your T7316 telephone. Figure 12 shows the button number assignments on the T7316 telephone.
Chapter 9 Customize your telephone 105 Figure 13 T7406 button defaults The T7406 handset is based on the T7316 telephone. However, the T7406 handset only has six memory buttons. Figure 13 shows which T7316 button defaults register on the T7406 handset. 07 08 09 01 02 03 T7208/M7208(N) telephone button defaults The default button assignments for the T7208 telephones depend on the template applied. Table 8 shows the button assignment template for the T7208 telephone.
Chapter 9 Customize your telephone M7324 button mapping Button mapping for the M7324 telephone is unique because this telephone has a different layout and more buttons than the other telephone types. Programmed external line buttons appear in descending line order starting with button 1. Programmed intercom buttons appear on buttons 23 and 24. When you require more than two intercom buttons, you can use button 22.
Chapter 9 Customize your telephone PBX Button number 107 DID ∫ 05 ∫ ∫ 06 ∫ ∫ 07 ∫ ∫ 08 ∫ ∫ 09 ∫ ∫ 10 ∫ ∫ 11 ∫ ∫ 12 ∫ ∞ 13 ∞ ß 14 ß µ 15 µ ∫Saved No. 16 ∫Saved No. ç 17 ç † 18 † ∂ 19 ∂ œ 20 œ ≈ 21 ≈ π 22 π ∆ 23 ∆ ∆ 24 ∆ T7100/M7100(N) telephone button defaults For all templates assigned to the T7100, the one programmable button is µ. Note: The default Page button activates the External Page option (≤fl¤).
Chapter 9 Customize your telephone T7000/M7000 telephone button defaults These telephones have four programmable memory keys which default to: µ ∞ † ç NetVision telephones Features are programmed onto the handset feature menu when the telephone is configured, or they can be activated using the Feature item on the feature menu. Move line buttons You can move external lines to different buttons on telephones that have programmable line buttons. 1 Press ≤•°⁄.
Chapter 9 Customize your telephone 109 Hide the message or call indications The display that shows you have messages or calls can be replaced with the current time and date. If you are using a telephone with a one-line display, the message or call indication is hidden. 1 Press ≤°‚fl. The current time and date appears on the first line of the display. 2 Press MSG or ≤flfi to see your messages, or press CALLS or ≤°⁄¤ to see your calls.
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Chapter 10 Telephone features This chapter shows you how to: • • • • • • • move a telephone prevent a call from ringing at a telephone turn Privacy on and off use the Handsfree and Mute features time a call recover from an accidental disconnect play music in the background Moving telephones Caution: You can be required by law to report any telephone moves to your local telecommunications carrier or 911 service provider.
Chapter 10 Telephone features Cancel Do Not Disturb Press ≤£°fi to cancel Do not Disturb. Allow calls Your telephone receives calls normally. Stop calls Press ≤°fi to stop calls from ringing at your telephone. You only receive priority calls at your telephone. A line button flashes when you receive a call, but the call does not ring. Refuse to answer a call If your telephone rings while you are on a call, you can refuse to answer the second call, even if it is a priority call.
Chapter 10 Telephone features 113 Create a conference call by releasing privacy With a line programmed with privacy, you can turn privacy off to allow another person with the same line to join in your conversation and form a conference. All the rules for a conference apply but there is one line in use, instead of the normal two. This means that you cannot split a conference set up using Privacy. 1 Press ≤°‹. 2 Tell the other person to press the line button and join your conversation.
Chapter 10 Telephone features Make calls without lifting the handset 1 Press the handsfree button. The internal microphone and speaker in the telephone automatically turn on. 2 Dial your call. 3 Speak normally. Mute Handsfree 1 Press © to switch off the telephone microphone so that you can speak to a person in your office while you are on a handsfree call. The display reads Microphone Muted. 2 Press the handsfree button to turn the microphone back on again and continue your handsfree call.
Chapter 10 Telephone features Change Handsfree for a telephone 115 (Unified Manager Programming) You can program the type of Handsfree used with each telephone or activate Handsfree Answerback. You need to start a Unified Manager session to program this feature. For more information about programming using Unified Manager, see the Business Communications Manager Programming Operations Guide.
Chapter 10 Telephone features Disconnect supervision When disconnect supervision is assigned to a line, the system detects when an external caller hangs up and releases the line for other uses. The installer assigns disconnect supervision. Time Press ≤°‚‹ to display the current date and time while you are on a call. Press ≤°‚fl to display the static time. Press ≤ £°‚fl to cancel the static time feature. Background music Press ≤°fl to listen to music through your telephone speaker.
Chapter 11 System features This chapter describes how Business Communications Manager sends and receives different types of information. This chapter also shows you a variety of services and how to use them. ISDN Integrated Services Digital Network (ISDN) technology provides a fast, accurate and reliable means of sending and receiving data, image text and voice information through the telephone system.
Chapter 11 System features Use alternate or scheduled services There are three types of services for Business Communications Manager to handle calls in a different way on different days, and at different times of the day: • Restriction service • Ringing service • Routing service The installer customizes and programs all three services. Each service has six available schedules. The names and start/stop times of schedules are the same for all services.
Chapter 11 System features 119 Note: VoIP lines and PRI lines are automatically set to auto-answer and, therefore, require target lines. BRI lines that are set to auto-answer also ring at target lines. Therefore, by specifying target lines in a ring group, all auto-answer lines can be forwarded to the telephone(s) indicated. Routing service Routing service allows you to assign alternate routes to calls. You can take advantage of lower costs available on selected routes for some days and at some times.
Chapter 11 System features Turn services on and off The following feature codes used at a control telephone allows access and control of the day-to-day use of services. Table 10 Turning services on and off ≤°‡⁄ Turns on Ringing service. When used at the direct dial telephone, it activates the alternate direct dial telephone (extra dial telephone). ≤£°‡⁄ Turns off Ringing service. ≤°‡¤ Turns on Restriction service. ≤£°‡¤ Turns off Restriction service. ≤°‡‹ Turns on Routing service.
Chapter 11 System features 121 View active services on a two-line display When a service is active, the control telephone display shows Services ON. 1 Press LIST. The display shows the first active service and the schedule in use. 2 If there are several active services, press NEXT to view all of the services. 3 Press EXIT to exit the feature.
Chapter 11 System features Overriding services with a Control telephone The control telephone can override services turned on and off according to a schedule by entering a Services feature code, and then by selecting a different schedule. This override remains until canceled. If you select a schedule with an asterisk (*), the next automatic service schedule comes into effect at the programmed time.
Chapter 11 System features 123 Special telephones You can dedicate telephones to serve special functions such as: • Direct dial • Hotline • Control Direct dial You can reach the direct dial telephone by dialing a single digit. The direct dial telephone is normally in a central location, such as at an attendant’s desk. You can have up to five direct dial telephones for your system. The direct dial telephone is normally the prime telephone or the central answering position (CAP).
Chapter 11 System features Making a telephone a hotline telephone (Unified Manager Programming) You can set up a telephone as a hotline. You need to start a Unified Manager session to program this feature. For more information about programming using Unified Manager, see the Business Communications Manager Programming Operations Guide. The Internal option assigns an internal number. The External option assigns an external number.
Chapter 11 System features 125 To set or change this programming, you need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the Business Communications Manager Programming Operations Guide. Auxiliary ringer An auxiliary ringer is an optional device connected through a RJXX connection to your system. The auxiliary ringer is best suited to factory type locations that require loud ringing bells or horns.
Chapter 11 System features Pause The Pause feature enters a 1.5-second delay in a dialing sequence on an external line. The use of this feature is often required for signaling remote devices, such as answering machines, or when reaching through to PBX features or host systems. You can program more than one pause in an external autodial or speed dial sequence. The Pause symbol (›) uses one of the 24 spaces in a dialing sequence. For pulse dialing, • inserts a 1.5-second pause into the dialing sequence.
Chapter 11 System features 127 Wait for Dial Tone Wait for Dial Tone causes a sequence of numbers to pause until dial tone is present on the line before continuing to dial. You can use this feature if you must dial a remote system and then wait for dial tone from that system before dialing the remainder of your number. The Wait for Dial Tone symbol (‡) uses two of the 24 spaces in an autodial or speed dial sequence.
Chapter 11 System features Remote users can access system lines, line pools, the page feature, and remote administration (if enabled through Software Keys). The exact facilities available to you through remote access vary depending on how your installer set up your system. Note: If the loop start line used for remote access is not supervised, auto-answer does not function and the caller hears ringing instead of a stuttered tone or the system dial tone.
Chapter 11 System features • • 129 Warn a person to whom you give a COS password, to memorize the password and not to write it down. Delete the COS password of a person who leaves your company. Warning: Remote users can make long distance calls. Remember that a remote user can make long distance calls that are charged to your company. They can also access line pools and make page announcements in your office.
Chapter 11 System features Tones You can hear some of the following tones when accessing Business Communications Manager from a distance. Table 11 shows the different types of tone and what they mean. Table 11 Tones and what they mean Tone What it means System dial tone You can use the system without entering a COS password. Stuttered dial tone Enter your COS password. Busy tone You have dialed a busy line pool access code. You hear system dial tone again after 5 seconds.
Chapter 11 System features 131 Call Forward Call Forward allows you to forward incoming calls to an external telephone number. Ask your service provider for the appropriate Call Forward feature code. 1 Select an ISDN line by selecting a line button, a line pool, or the Handsfree button, or by lifting the handset (if an ISDN line is your prime line). 2 Enter the Call Forward feature code. Listen for three tones followed by dial tone.
Chapter 11 System features Malicious Caller ID (MCID) (ETSI lines only) This feature records caller information at the central office for the last external call on the active ETSI ISDN line. The feature is activated by your installer when ETSI Network Services are setup on your system. If this service is active on the line, you must press ≤°·‡ within 30 seconds after a caller hangs up, and before you hang up. P0937240 03.
Chapter 12 Hunt Groups The Hunt Groups feature allows access to a group of Business Communications Manager telephones by entering a single extension number. This ensures that calls easily route to the appropriate group. Hunt Groups are used in conditions where a group of people performing the same task answer a number of related telephone queries.
Chapter 12 Hunt Groups Members of the group (Unified Manager Programming) Members of the group can be any telephones in the system or portable telephones. Each telephone can be in more than one Hunt Group, and is considered a member in each Hunt Group, increasing the total number of members in the system. There is only one appearance of the same Hunt Group on a telephone. Hunt Group extension numbers cannot be members of other Hunt Groups.
Chapter 12 Hunt Groups • 135 Rotary—the call starts at the telephone after the one which answered the last call. Distribution is complete when the next free telephone is found. Simultaneous calls can be shown. Distribution is order based. In Rotary mode, you can ensure that all your help line people receive calls on an equal basis, instead of one person receiving most of the calls. The call rings at one telephone at a time in a rotation.
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Chapter 13 Hospitality Services Hospitality Services (HS) is a group of features that allows small to medium-sized facilities such as hotels, motels, or hospitals to control special features on their internal telephones.
Chapter 13 Hospitality Services To change these Hospitality settings, you need to start a Unified Manager session. For more information about programming using Unified Manager, refer to the Business Communications Manager Programming Operations Guide. Hospitality passwords The Hospitality Services allows for two types of passwords to access different areas of Hospitality programming. Desk admin password Use the Desk password to access all Hospitality Services admin features.
Chapter 13 Hospitality Services 139 To change the alarm time on a telephone: 1 Press ≤°‡fi. The display shows Alrm: 07:00am OFF. 2 To enter a new alarm time press CHG. The display shows Enter time:. 3 Enter a new four-digit alarm time. 4 Press ON. 5 Press DONE to exit. When using the 24-hour clock format (hour: 00 to 23 and minutes: 00 to 59), no confirmation is required. The display shows Alarm ON hh:mm. When using the 12-hour format, the display shows hh:mm AM or PM?.
Chapter 13 Hospitality Services Turn off an alarm To release a ringing alarm: • • On a telephone with a display, press any button except the ≥ button. On an analog telephone, lift the handset and then hang up. Note: If the user presses the ≥ button when the set rings, it temporarily deactivates the Alarm. After a number of minutes, the set will ring again. If the user is on a call when the alarm rings, press any button except ® to cancel the alarm and maintain the active call.
Chapter 13 Hospitality Services 141 Room occupancy The Room occupancy (RO) feature allows front desk operators to assign dialing restrictions to room sets. This feature works with the Room condition (RC) feature. The RO feature does not apply to common telephones. Programming for occupancy restrictions (Unified Manager Programming) Dialing restrictions for room telephones are defined in Unified Manager. For more information, refer to the Business Communications Manager Programming Operations Guide.
Chapter 13 Hospitality Services Note: Programming a room to Vacant state cancels any outstanding alarms. Room condition The Room condition (RC) feature allows users to exchange information about the serviced state of a room. Users are front desk attendants and cleaning or maintenance personnel of an establishment. The RC feature is not available from a common telephone. The system maintains a database of the state of each room.
Chapter 13 Hospitality Services 143 Setting room condition with a HS admin telephone To update or query the room condition using a HS admin telephone: 1 Press ≤°‡° on a T7316, M7310(N), or M7324(N) two-line display telephone. If configured, the display shows Password:. 2 Enter the desk admin password. The display shows Cd of rm#:. 3 Enter the room number and press OK. The display shows rrrrr:Vacant.
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Chapter 14 Cordless telephones and features The Business Communications Manager supports a number of cordless telephone systems. These systems are region-based. For more information about which regions support which mobility devices, refer to the Business Communications Manager Programming Operations Guide or ask your customer service representative. • • • • The Companion system supports C3050 Etiquette, Companion C3060 Portable, and Companion C3050 CT2Plus handsets.
Chapter 14 Cordless telephones and features Decreased voice quality If there is a decrease in voice quality while you are moving with a portable telephone, you may be moving out of range from a system base station. There are three possible reasons for this: • • • The base station that covers the area you are moving into is busy or unable to pick up your call. Large pieces of furniture or movable partitions block the signal between you and the base station.
Chapter 14 Cordless telephones and features 147 Table 12 Features available to a Companion portable handset (Continued) Feature Description Pause Program an external autodial sequence to insert a 1.5 second delay. Prime line This may be either an Intercom Line, an Assigned Line or a Line Pool. Handsets without line buttons cannot have a Prime Line assigned. Privacy In programming, change the privacy setting for an external line assigned to the portable.
Chapter 14 Cordless telephones and features Call Forward No Answer enhancement This feature prevents a portable telephone from ringing when the call is forwarded to a new destination. The portable user can answer the call, even though it does not ring. For more information, refer to the Business Communications Manager Programming Operations Guide. DECT handsets The DECT portable handset is an ISDN-based system, meaning that you cannot assign Business Communications Manager feature codes.
Chapter 14 Cordless telephones and features 149 Single base station, local (T7406) The T7406 telephone function is based on the T7316 telephone. Since the system sees the T7406 handset as a digital telephone, they have the same feature access as regular digital sets. The exception is receiving a Page, since the handset does not have a speaker. The handset has a Feature key and six programmable memory/line buttons.
Chapter 14 Cordless telephones and features Wireless IP telephones NetVision and NetVision Data telephones are wireless IP telephones that connect to the Business Communications Manager using the H.323 protocol. These wireless IP telephones have set-based feature programming based on the functionality of the T7100 digital telephones. Like the T7100, the NetVision telephones have a display, but no programmable feature keys or line keys.
Chapter 14 Cordless telephones and features 151 Making calls Making calls from your handset is similar to other wireless handsets (cell phones). • • SND SND internal calls: enter DN external calls: enter line pool code or destination code plus the required call numbers. The route accessed by the destination code may also contain all dialout digits except the target DN.
Chapter 14 Cordless telephones and features Releasing a call, with a call on hold To release one call when there are two calls, ensure that call you want to end is the active call (press HOLD HOLD to activate it, if necessary), then press END END . The call on Hold becomes active. Accessing call on Hold after hang up How you access a call on Hold after you have released an active call, depends on the action you take after you release the call, or put the call on Hold.
Chapter 14 Cordless telephones and features 153 If you know the menu item number, you can access it by the menu number: SND SND 1 Press 2 Press the number(s) on the dialpad for the feature menu number. FCT . Unprogrammed features If the feature you want is not on the menu, use the following sequence to invoke the code: 1 Press 2 Find and select FEATURE on the menu (usually item 1). 3 Press 4 Enter the feature code. FCT SND SND . .
Chapter 14 Cordless telephones and features Supported features Table 14 shows the call features that the NetVision handsets can use. Refer to the NetVision Telephone Feature User Card for details about how to activate each feature. Refer to the IP Telephony Configuration Guide for information about changing the available features on the feature menu. Table 14 Supported features for NetVision handsets Feature Description Call Center Agent Login Login and receive calls as a Call Center agent.
Chapter 14 Cordless telephones and features 155 Table 14 Supported features for NetVision handsets (Continued) Feature Description Mute (Local Function) Prevent other callers from hearing you. Also, you can mute incoming calls from ringing on a portable telephone. Page Page an individual telephone, several telephones, external speakers, or the entire system. A Hunt Group extension cannot be in a page zone. Note: Portable handsets cannot receive pages.
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Chapter 15 Troubleshooting alarm codes This chapter describes alarm codes and how to use them. It also provides procedures for testing the various components of your digital telephone. Alarm codes An alarm telephone display shows Business Communications Manager system alarm codes when they occur. The installer assigns alarms to T7316 or M7324(N) two-line display telephones. Report and record alarm codes If an alarm message appears on the alarm telephone display: 1 Record the alarm number.
Chapter 15 Troubleshooting alarm codes 4 Press OK or ≤ to go ahead with the test. During the test, the display shows solid, dark blocks and all the indicators next to the buttons on the telephone. Any Busy Lamp Field (BLF) or CAP modules connected to the telephone must be completely lit. You lose any information which appeared on the BLF before the test started. 5 Press any button to end the test. Test the telephone buttons To test the telephone buttons: 1 Press ≤°‚fi.
Chapter 15 Troubleshooting alarm codes 159 Test the telephone speaker To test the telephone speaker: 1 Press ≤°‚fi and NEXT until the display shows Speaker test. 2 Press TEST. You hear a page tone through the telephone speaker at the maximum volume. The volume returns to its previously assigned level at the end of the test. 3 Press any button to end the test. Test the power supply to a telephone 1 Press ≤°‚fi and NEXT until the display shows Power test. 2 Press TEST.
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Appendix A Feature codes This appendix provides a quick reference for Business Communications Manager features available by pressing the Feature (≤) button on M-series telephones, Business Series Terminals (T-series), and IP telephones. Table 15 provides feature names sorted in alphabetical order and numerically, by feature code. The portable handsets, such as Companion, DECT, and NetVision telephones, do not support all call features, or they may have alternate ways of using the feature codes.
Feature codes Table 15 Features sorted by feature name and by activation code (Continued) Sorted by feature name Sorted by activation code Feature name Activation code Activation code Description Call Log - Manual ≤°⁄‹ ≤•‡ Contrast adjustment Call Log - View information ≤°⁄¤ ≤•· Run/Stop Call Log options ≤•°› ≤fl‚ Page Call Log password ≤•°fi ≤fl⁄ Page - Internal (telephone speakers) Call Park ≤‡› ≤fl¤ Page - External (external speakers) Call Queuing ≤°‚⁄ ≤fl‹ Page - Combined (
Feature codes 163 Table 15 Features sorted by feature name and by activation code (Continued) Sorted by feature name Sorted by activation code Feature name Activation code Activation code Description Long tones ≤°‚° ≤°fi Do not Disturb Malicious call identification (MCID) ≤°·‡ ≤£°fi Do not Disturb - Cancel Memory buttons - Program ≤•‹ ≤•°fi Call Log password Messages - Send ≤⁄ ≤°fl Background Music Messages - Cancel Send ≤£⁄ ≤£°fl Background Music - Cancel Messages - View ≤flfi ≤°° V
Feature codes Table 15 Features sorted by feature name and by activation code (Continued) Sorted by feature name Sorted by activation code Feature name Activation code Activation code Description Static Time - Cancel ≤£°‚fl ≤°⁄· Name and number blocking System Wide Call Appearance (SWCA) ≤°‡‚ Viewing active services Find available SWCA Find oldest SWCA Find newest SWCA ≤•fi¤⁄ to ≤•fi‹fl ≤•fi¤‚ ≤•fi‹‡ ≤•fi‹° Test telephone display ≤°‚fi ≤°‡⁄ Turning Ringing service on Time ≤°‚‹ ≤£°‡⁄ Turn
Feature codes 165 Table 15 Features sorted by feature name and by activation code (Continued) Sorted by feature name Feature name Sorted by activation code Activation code Activation code Description ≤·°‡ Voice Mail Interrupt Notes For the Companion C3050 Etiquette, C3060 Portable, and C3050 CT2Plus portable telephones, enter •• followed by the numeric code to activate this feature. 2Contact your System Administrator for the Service control password.
Feature codes P0937240 03.
Appendix B Common display prompts and error messages The following display prompts and error messages can appear when using a telephone connected to Business Communications Manager. Access denied Programming is busy, or the feature you are trying to use is not compatible with the configuration of the telephone or line. Denied in admin You are trying to use a feature, but do not have access to it under administration.
Common display prompts and error messages Line061>221 You are receiving an external call forwarded from extension221, or you have an answer button for extension221 and an external call is ringing on that telephone. Line061 transfer Another user in the system is transferring a call to you on line 061. Line061 waiting A camped call is waiting. Press the line button or use Call Queuing to answer the call. Press ≥ if you have a T7100 telephone.
Common display prompts and error messages 169 Make calls first The feature you tried to use requires you to be on an active call at your telephone. This prompt also appears when information about a call is cleared by a system reset. No free lines All the lines or line pools available to the telephone are in use. This prompt also appears when you try to dial an external number or use a feature that conflicts with the lines, line pools or prime line used by the telephone.
Common display prompts and error messages P0937240 03.
Index Symbols (Sched) until * 121 § Long Distance symbol 167 ≤ Admin alarm feature, on, 877 140 Alarm time, cancel #875 139 Alarm time, cancel, analog Link*875 139 Alarm time, Hospitality 875 138 Alarm time, Hospitality, analog *875 139 Auto dial, external *1 55 Auto dial, internal *2 55 Auto hold 73 64 Autobumping, disable #815 94 Autobumping, enable 815 94 Background music 86 116 Background music, cancel #86 116 Button Inquiry *0 30 Button inquiry *0 101 Call duration timer 77 115 Call forward, cance
Index Saved number redial 67 60 Services, view 870 121 Speed dial adding user *4 59 making calls 0 58 SWCA key locations, *521-*536 71, 75 Telephone speaker, testing 805 159 Time cancel static time #806 116 current 803 116 static 806 116 Voice call cancel deny #88 92 deny 88 92 initiate 66 91 at telephone (875) 161 cancel (#875) 161 cancelling 139 changing or cancelling 139 Hospitality Services admin set (877) 161 programming 138 turning off 140 alarm, pending 140 Allow calls 112 Already joined 40, 4
Index using line buttons 34 using the Release button 39 Voice Call 91 ANY 29 ASM Call Park prefix 68 line redirection 79 Long tones 126 removing messages 90 replying to a message 89 using dialing modes 49 assigning lines 30 ATA Long tones 126 using dialing modes 49 ATA2 Call Park prefix 68 line redirection 79 Auto Call information (see Caller ID set) Auto Hold (73) 161 autobumping, call log (815) 161 Autodial external (*1) 161 for T7100 55 internal (*2) 161 line selection 55 programming 55 storing number on
Index Call Center agent busy/ready (908) 161 agent login-log out (904) 161 NetVision feature 154 queue request (909) 161 Call Log 93 Autobumping 94 automatic 93 calling from within 95 delete items at telephone (815) 161 deleting log items 94 logging a call manually 94 manual (813) 162 MCID (897) 163 options 94 options (*84) 162 password 97, 122 password (*85) 162 space 93 telephone 93 using 93 view information (812) 162 Call charge indication (818) 161 call on hold, line indicators 35 call display
Index Do Not Disturb 112 Group Listening 43 Line Redirection 81 CAP answering calls 37 customizing 38 losing programming after cold start 38 M7324 telephone 37 monitoring calls 39 moving lines 38 moving lines ≤*81 38 telephone 37, 123 using 37 central answering position (see CAP) Class of Service changing 129 password (68) 162 using a password 128 Cleared LINENAM 90 clipping 145 command tone, T7000 33 common set 137 communicating in the office paging 85–87 sending messages on display 87 Voice Call 91 Compan
Index T7406 buttons 105 default button assignments 103 deleting Call Log items 94 messages from list 89 programmed features 102 Denied in Admin 46, 167 desk admin password 138 destination code, line access 47 dial insert Link (71) 162 insert pause (78) 163 NetVision call 46 display about 22 buttons 22, 28 Call information 36 changing the language 99 CID first display 36 making darker or lighter 99 NetVision menu 152 NetVision telephone 28 one-line 27, 88 time and date 116 two-line 27, 88 Display Voic
Index extended answer keys 42 extension numbers, length of 30 external access to Business Communications Manager 127 autodial, programming 55 autodial, T7000 57 call forward 77 Call Forward (see Line Redirection) Call Forward programming 78 page 85 paging equipment 87 transfer 65 extra dial telephone 122 F fast busy tone 130 feature 3-way conference call, DECT handset 148 accessing on the NetVision telephone 27 adding line pool code 101 call forward, DECT handset 148 call second party, DECT handset 148 Com
Index Conference Call 53 exclusive 64 exclusive hold (79) 162 getting call information 36 handling calls 63 line indicators 35 listening on hold 64 NetVision 152 retrieving call 63 first display, changing 36 Forward denied 78 Forward> 78 forwarding calls Call Forward 77 Call Forward No Answer 78 Call Forward on Busy 78 Do Not Disturb on Busy 82 Forward no answer delay 78 Line Redirection 79 G Group listening activate (802) 43, 162 cancel (#802) 43, 162 Group Pickup activating (75) 40, 162 Companion 1
Index indicator 33 line indicator 35 tracking 93 Incoming only 169 indicators Call Forward 77 CAPN modules 39 handsfree 114 SWCA call 72, 73 information, caller, call logs 93 installing telephones 23 Integrated Services Digital Network (see ISDN) Intercom 81 intercom line buttons 34 making a call 45 T7316 defaults 103 using as the line for Autodial 56 Intercom # 56 internal autodial, T7000 57 page 85 Invalid code 59, 127, 167 Invalid location 108 Invalid number 56, 66, 69, 169 Invalid zone 87 IP telephones
Index cancel (#84) 162 Line002 - Line 052 37 Line061 callback 37 Line061 hung up 66 Line061 to prime 37 Line061 transfer 168 Linear mode 134 LINENAME 101 Link insert into dial sequence (71) 162 programming 125 using 125 listen as group, cordless telephones and IP telephones 43 listening on hold 64 log space 97 logging a call manually 94 Logit (see Call Log) long distance call indicator 167 using COS password 127 Long Tones 126 Long tones entering in dialing sequence (808) 163 external paging 87 activ
Index Companion 146 NetVision 155 voice call tones 91 No last number 46, 57 No line selected 46, 168, 169 No line to use 81 N No log assigned 96 name and number blocking cancel (#819) 163 initiating (819) 163 No number stored 59, 90 NetVision activate menu 32 answer call 151 answer DN 41 answering lines 34 autodial 55 cancel transfer 66 conference call, release one party 52 description 150 display exceptions 28 failed transfer 66 feature access button 27 features list 154 handset volume 32 handsfree a
Index Page timeout 87 power, T7316 connector 23 Paging ALL 87 pre-dial 49 Paging busy 87 Press a button 56, 101, 102 Park denied 69 Press a line 108 Parked call 168 Press held line 54 Parked on 69 primary language (*501) 162 parking a call, retrieving 68 Prime line Companion 147 dialing out 31 Hotline 124 NetVision 155 Parking full 69, 74 password Call Log 97, 122 canceling 97 changing 97 Class of Service 128 hospitality 138 registration 122 Pause Companion 147 in a sequence of numbers (
Index changing the name of a line 30 changing the name of a telephone 30 direct dial telephones 123 Do Not Disturb 111 external autodial button 55 features on buttons 101 Forward no answer 78 Forward no answer delay 78 Forward on busy 78 Handsfree 115 Handsfree Answerback 115 Hotline 124 Last Number Redial 58 Link 125 log space 97 page zone 86 paging 86 priority call 49 Redirect ring 80 Saved Number Redial 61 Set lock 124 system 21 User Speed Dial 58, 59 publications, related 20 183 from conference 54 ico
Index Ringing 121 ringing call (807) 163 Call Forward 77 Callback 69 Directed Pickup 39 redirect ring 80 Trunk Answer 40 Ringing services about 118 answer key level 42 turning off (#871) 164 turning on (871) 164 RLS button 39 room alarm 140 Room condition HS admin set (878) 163 HS admin telephone 143 options 142 password 138 room set (876) 163 room telephone 142 Room occupancy HS admin set (879) 163 state of room 141 room set 137 Rotary mode 135 Routing 121 Routing services about 119 turning off (#873
Index Still in trnsfer 66 stopping calls from ringing at your telephone 112 stuttered dial tone 130 suspending a call (see also Call Park and Hold) SWCA auto-hold 76 autohold 63 call indicators 72, 73 conference calls 75 memory codes (*520 to *535) 164 Netvision 155 NetVision telephone 76 parking a call 74 retrieving parked call 75 transferring calls 75 switching between calls Companion 147 NetVision 155 system dial tone 130 line redirection 79 line redirection loops 79 programming 21 speed dialing 58 syste
Index moving 111 prime 123 prime telephone 37 T7316 peripheral connections 23 test display (805) 164 testing 157–159 testing buttons 158, 159 ending a session 157 handset 158 headset 158 power supply 159 telephone 157 telephone speaker 159 text conventions 18 Their list full 91 3 parties only 54 time current (803) 164 NetVision 155 static (806) 163 time and date displayed instead of messages and calls 109 displaying 116 length of a call 115 transfer SWCA calls 75 Transfer denied 67 troubleshooting de
Index 187 paging 87 voice mail accessing your Business Communications Manager Voice Messaging system 130 Call Forward 79 DECT, access 148 display DN (985) 162 interrupt (987) 164 login (981) 164 NetVision 155 operator settings (982) 164 voice quality 146 VoIP, prime line 31 volume control icon 26 volume of calls, call log 93 W Wait for dial tone (804) 127, 164 wireless Call Forward No Answer 148 wireless IP telephones, NetVision 150 Y Your list full 91 Telephone Features Programming Guide
Index P0937240 03.
