User Guide GG IMAGE M4100 Series Monochrome Laser MFP It is recommended that you read this Guide carefully before using the printer
Preface Welcome to the GG IMAGE Series products! We heartily appreciate your using of GG IMAGE Series products! To protect your vital interests, please carefully read the following statements. Legal Notice Trademark Microsoft®, Windows®, Windows Server® and Windows Vista® are trademarks registered by Microsoft Corporation in the United States or other countries/regions. Apple, AirPrint and macOS are trademarks of Apple Inc., registered in the U.S. and other countries.
Safety Precautions Disconnect the power supply The product should be placed close to or easily accessible to power sockets, so as to allow easy disconnection of power supply! Laser Safety The laser radiation is harmful to the human body. Since laser components are completely sealed in the printer, laser radiation will not leak. To avoid laser radiation, please do not randomly disassemble the printer! The printer follows the provisions of Class 1 laser products under CFR standard.
Safety Warning Please note the following safety warnings before using the printer: Warning There is high-voltage electrode inside the printer. Before cleaning the printer, make sure the power is turned off! Plugging and unplugging the power cord plug with a wet hand can result in an electric shock. The fuser unit is hot when and after printing. Touching the fuser unit (the shaded area as shown) may cause burns! The fuser unit is attached with a high temperature warning label.
Precautions Precautions before Using the Printer: 1. Read and understand all instructions. 2. Familiarize yourself with the basic principles associated with operating electrical appliances. 3. Comply with all warnings and instructions marked on the equipment or specified in the manual supplied with the equipment. 4. If the operating instructions conflict with the safety information, please refer back to the safety information, as you may have misunderstood the operating instructions.
21. This product should be placed according to the shipping marks on the product package box during delivery. 22. This product is a kind of low-voltage equipment. When using this product below the specified voltage range,please refer to the product precautions or call GG IMAGE Aftersales Service Centre, if the toner comes off the printed contents, or the equipment starts slowly. 23. This product is sold as a complete machine.
Legal Information This symbol indicates that, at the end of your product’s life, it must not be discarded as domestic waste. Instead, you should dispose of your used equipment at a designated collection point for the recycling of waste electrical and electronic equipment. Ref: EU Directive 2002/96/EC on Waste Electrical and Electronic Equipment (WEEE). Please contact your distributor / supplier for further information. This product is suitable for indoor use only.
Table of Contents 1. Before Using the Printer .......................................................................................................... 1 1.1. Product series introduction ............................................................................................ 1 1.2. Supplied Accessories .................................................................................................... 2 1.3. Product View ..................................................................................
5.3. Wireless network setup FAQs ..................................................................................... 52 6. Web server ........................................................................................................................... 54 6.1. Visit the embedded Web server .................................................................................. 54 6.2. Use Web server to manage printer .............................................................................. 54 6.2.1.
9.1.2. TWAIN Scan Driver ........................................................................................... 79 9.1.3. WIA Scan Driver ............................................................................................... 81 9.2. macOS System Scan .................................................................................................. 85 9.2.1. ICA Scan........................................................................................................... 85 9.2.2. TWAIN Scan .
13.2.2. Replace toner cartridge and drum component............................................... 111 14. Troubleshooting ................................................................................................................ 116 14.1. Cleaning Jammed Paper ......................................................................................... 116 14.1.1. Middle jam .................................................................................................... 116 14.1.2.
1. Before Using the Printer 1.1.
1.2. Supplied Accessories Name Parts Toner cartridge Drum component USB Interface Cable Power Cord CD Quick Setup Guide GG IMAGE Warranty Note:• The GG IMAGE Warranty may not be attached in some regions.
1.3. Product View Side view 1 Cover of automatic document feeder This is used to remove the paper jammed in scanning for the ADF. 2 Feed tray of automatic document feeder This is used to place originals scanned from the ADF. 3 Exit tray of automatic document feeder Prevent originals scanned from falling off. 4 Cover of scanner Open the cover of scanner to place the scanned originals on its glass plate. 5 Output Bin For storing the printed paper.
to enter energy-saving mode. Press and hold this button for more than 2s to turn the printer power off. 13 Automatic Feeder Tray For placing mediums that are printed in auto feed tray. 14 Paper deflector of manual feed tray 15 Paper width deflector of auto Slide paper width deflector to adapt to paper width. feed tray 16 Paper length deflector of auto feed tray Slide paper length deflector to adapt to paper length.
1.4. Laser Toner Cartridge Laser toner cartridge is composed of drum component and toner cartridge.
1.5. Control Panel 1.5.1. Overview of control panel The layout of the printer control panel is shown below: Control panel without the fax feature No. Name Functions 1 LCD Display 2 Copy Button Press this button to enter into copy mode. 3 Scan Button Press this button to enter into scan mode. 4 ID Card Press this button to enter into ID Card Copy mode.
10 Back Return to the previous menu. 11 OK Confirm the selection on screen. 12 UP Scroll through the menus and options . Increase 1 copy on the ready interface of Copy mode. 13 Down Scroll through the menus and options . Decrease 1 copy on the ready interface of Copy mode. 14 Status Light Indicate the status of printer. (Please see Chapter 1.6). Control panel with the fax feature No. Name Functions 1 LCD Display Display operation interface and product information.
10 Wi-Fi button Short press Wi-Fi button to turn on direct Wi-Fi connection of the printer and automatically print out "Mobile Device Wi-Fi Connection Wizard" page (for models with Wi-Fi function only). Long press Wi-Fi button for over 2s to start WPS when Wi-Fi is not connected or to disconnect Wi-Fi when it has already been connected (for models with Wi-Fi function only). Open save toner function(applicable to non-Wi-Fi model only).
Note:• It may not allow to input all special characters above mentioned in different input environments. a. Input of fax/phone number. It supports only inputting with 0-9 number keys and the "*" and "#" keys. In addition, it is available to input spaces with the Down key and the symbol "-" with the Redial/Pause key. b. Mixed input of letters, numbers and symbols. It is only allowed to input with 0-9 number keys and the "*" and "#" keys.
1.7. Function of power indicator No.
2. Paper and Print Media 2.1.
2.2. Special Paper This printer supports using the special paper for printing. Special paper includes: label paper,envelope, transparent film, thick paper,carton paper, thin paper. Note:• When using special paper or print media, be sure to select matched print type and size in the print settings so as to get the best print effect. Please observe the following standards: Types of Print Media Correct Practices Incorrect Practices Label Paper Use labels with no exposed lining paper only.
2.3. Non-printing Area and Non-scanning Area The shaded part indicates the non-printing area and non-scanning area. Usage Printing Scan Paper Size Top and bottom margins (A) Left and right margins (B) A4 5mm(0.197inch) 5mm(0.197inch) Letter 5mm(0.197inch) 5mm(0.197inch) A4 5mm(0.197inch) 5mm(0.197inch) Letter 5mm(0.197inch) 5mm(0.197inch) 2.4. Loading Paper Note: • Printer appearance may differ because of various models and functions, so the schematic diagram is only for your reference.
2. Slide the clip of extended tray of auto feed tray, paper length deflector and paper width deflector to the slot suitable for paper size, in order to match paper length and width. Note: • Do not overly squeeze the "paper length guide" and "paper width guide", otherwise it could easily lead to deformation of paper. 3. Before loading paper, please unfold the stacked paper to avoid a paper jam or feed error, and then load the paper into the tray print-side down.
Note:• It is recommended that you raise the output tray to prevent the paper from slipping and falling after printing. If you choose not to raise the output tray, we recommend that you immediately remove the printed paper from the printer. • If more than 250 pages (80 g/m²) are put inside the auto feed tray at one time, paper jam or paper feed failure will be led to. • If carrying out single-sided printing, please make sure that the side to be printed (the blank side) is face down. 2.4.2.
4. Put a flat printing medium into the manual feed tray with both hands. Note:• The printer will enter manual feed mode automatically when you put papers inside the manual feed tray. • Please put one printing medium inside the manual feed tray each time and put in another piece after finishing printing. • Put the printing medium inside the manual feed tray with the printing side up; the top of paper should be put inside first. 5.
2.5.1. Scanning With Tablet Note: • Printer appearance may differ because of various models and functions, so the schematic diagram is only for your reference. Steps of Use: 1. Lift up the scanner cover. 2. Load the manuscript face down.
3. Align the manuscript to match the appropriate paper size. Note:• If the manuscript does not match with any size marker, please align the upper-left corner of the manuscript with the arrow. • Make sure there is no document in the ADF. If a document is detected in the ADF, it will be more preferential than that on glass platen. 4) Close the scanner cover gently. Note: • Please put the paper or document on the scanner glass after the glue, ink or correction fluid are completely dried.
2.5.2. Scan with the automatic document feeder (ADF) 1. Put the original into the ADF with its front upward and top fed first. 2. Adjust the document guide till it gets close to the paper stack. Note:• The ADF supports feeding 50 pieces of paper at most that should be fed one by one.
3. Driver installation and uninstallation 3.1. How to install Windows printer driver Windows driver installation software provides two installing methods: one-click installation and manual installation.We recommend one-click installation, which can help to install driver automatically in a faster and more convenient way.If you have any difficulty in using one-click installation, please try manual installation.
4. Click on the "One-click installation" button in Method I and enter into the installation process. The process may need some time, and the duration is related to your computer configuration, please wait patiently. 5. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly. 3.1.1.2. Method II: Connect the printer via wired network 1. Turn the power of printer and computer on. 2.
Note:• Some computers may be unable to auto play the CD beacase of system configuration. Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW driver" to run the installation procedure. 5. Click on the "I agree" button on the right buttom corner after reading the license agreement and enter into driver installation interface. 6. Please click on the "One-click installation" button in Method II and install driver software.
• If your software has searched several printers, click on the"One-click intallation" button, and the printer list interface will pop up. Please select the printer that you need according to your printer wired network IP address or host ID. 7. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly. 3.1.1.3.
3.1.1.3.1. The printer is not connected with wireless network 3.1.1.3.1.1. Configure wireless network via USB cable and install driver Since some computers are not provided with wireless network function, this section is divided into "Connect computer to router via Wi-Fi" and "Connect computer to router via wired connection" to introduce installation process. I．Connect computer to router via Wi-Fi 1. Computer is already connected to router via Wi-Fi. 2.
• Click "One-click installation" button if your software has searched only one printer, and enter into installation process to complete automatic network configuration and driver installation.
• If your software has searched several printers, click "One-click intallation" button, and the printer list interface will pop up. Please select "Configure printer with Wi-Fi via USB and install" and select USB printer, click "Confirm" button and enter into installation process to complete automatic network configuration and driver installation. Note:• When the printer IP address changes under printer driver installed with host ID , you can also directly print without re-installing the driver.
II．Connect computer to router via network cable 1. Connect computer to router via network cable. 2. Connect the printer to computer via USB cable, then power the printer on. 3. Place the attached installation CD in the computer CD-ROM: • Windows XP system: automatically run the installation procedure. • Windows 7/Vista/Server 2008 system: Pop up "Autoplay" interface, click “Autorun.exe” to run the installation procedure.
• Click on the "One-click installation" button if your software has only searched only one printe, and the wireless network configuration interface will pop up, input the SSID and password that you need, then click "Confirm" button, and enter into installation process. The process may need some time, and the duration is related to your computer configuration, please wait patiently.
• If your software has searched more than one printers, the printer list interface will pop up.You need to configure the current printer which is connected via USB cable to wireless network and install driver. Please select "Configure the print via USB and install" on the printer list interface and check the USB printer option. Click the "Confirm" button, and the wireless network configuration interface will pop up.
Note:• When the printer IP address changes under printer driver installed with host ID , you can also directly print without re-installing the driver. If you need to install the printer driver with the host ID, please check the option "Install the printer in the list with host ID". 6. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly. 3.1.1.3.1.2.
5. Click on the "One-click installation" button in Method III, and enter into installation process. The process may need some time, and the duration is related to your computer configuration, please wait patiently. 6. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly. 3.1.1.3.2. The printer is already connected to wireless network 1.
Note:• Some computers may be unable to auto play the CD beacase of system configuration. Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW driver" to run the installation procedure. 4. Click on the "I agree" button on the right buttom corner after reading the license agreement and enter into driver installation interface. 5. Click the "One-click installation" button in Method III to install driver software.
• If the software has searched several printers, the printer list interface will pop up. Please select the printer you need according to your printer wired network IP address or host ID. Note:• If the printer you need is not shown in the list, please click "Refresh" button to search again. If it is not found, please check if the printer and computer are in the same network. (Please see Chapter 5.3 for how to check).
• Windows 7/Vista/Server 2008 system: Pop up "Autoplay" interface, click “Autorun.exe” to run the installation procedure. • Windows 8 system: When the " DVD RW driver" window pops up from the right top corner of computer desktop, click anywhere in the pop-up window, then click "Autorun.exe" to run the installation procedure. • Windows 10 system: When the "DVD RW driver" window pops up from the right top corner of computer desktop, click anywhere in the window, then click "Autorun.
• Windows 8 system: When the " DVD RW driver" window pops up from the right top corner of computer desktop, click anywhere in the pop-up window, then click "Autorun.exe" to run the installation procedure. • Windows 10 system: When the "DVD RW driver" window pops up from the right top corner of computer desktop, click anywhere in the window, then click "Autorun.exe" to run the installation procedure. Note:• Some computers may be unable to auto play the CD beacase of system configuration.
Note:• If the printer you need to connect is not in the list of printers searched, please click “Refresh” to search again. • When the printer IP address changes under printer driver installed with host ID , you can also directly print without re-installing the driver. If you need to install the printer driver with the host ID, please check the option "Install the printer in the list with host ID".
7. Select "Wireless network connection" and click on "Install". 8. Select “Yes, I want to configurate the printer's wireless network” on the wireless setup window popped out, and operate according to the prompts to set up the printer to wireless network (please refer to Chapter 5.1.1 for setup method). 9. The installation software will search the printer automatically after wireless network is configured successfully. The search process may need some time.
10. Select the printer needs to be connected and click “Next”. Note:• If the printer you need to connect is not in the list of printers searched, please click “Refresh” to search again. • When the printer IP address changes under printer driver installed with host ID , you can also directly print without re-installing the driver. If you need to install the printer driver with the host ID, please check the option "Install the printer in the list with host ID".
4. Click on the "I agree" button on the right buttom corner after reading the license agreement and enter into driver installation interface. 5. Click on the "Manual installation" at the bottom of driver installation interface, and enter into manual intallation interface. 6. Please select installation language and printer model. 7. Select "Wireless network connection" and click on "Install". 8.
10. Select the printer needs to be connected and click “Next”. Note:• If the printer you need to connect is not in the list of printers searched, please click “Refresh” to search again. • When the printer IP address changes under printer driver installed with host ID , you can also directly print without re-installing the driver. If you need to install the printer driver with the host ID, please check the option "Install the printer in the list with host ID".
3.2.1. Driver installation macOS 10.11 is taken as the example in the following operation. The information on your computer screen may differ because of multiple operating systems. 1. Turn the power of printer and computer on. 2. Insert the CD companying with printer in the CD driver of your computer, and double click GG IMAGE XXX Series installation package. (XXX in GG IMAGE XXX Series represents product model.) 3. Click “Continue”. 4. Read licensing agreement and then click “Continue”. 5.
7. Input computer password and click “Install Software”. 8. Click “Continue Installation” on the prompt window popping out. 9. The system will finish driver installation automatically. • If using a USB cable to connect a computer with a Wi-Fi model printer, a wireless network configuration prompt window will pop up during driver installation, as shown in following picture. Note: • click “Yes”, you can configure printer’s wireless network via wireless network configuration tool (refer to Chapter 5.1.
3.3. Add printer to macOS system 3.3.1. Add up the printer via USB 1. Connect the printer to computer with USB cable and then turn power on. 2. Enter the “System Preferences” – “Printers & Scanners” of computer. 3. Click button to select “Add Printer or Scanner”. 4. Select printer and then select the corresponding printer mode from the “Use” menu popping out. 5. Click “Add”. 3.3.2. Add up the printer via wireline connection 1. Turn the power of printer and computer on. 2.
3.3.4. Add AirPrint printer 1. Turn the power of printer and computer on. 2. Make sure the connection between printer and computer is set up (USB connection or network connection). 3. Enter the “System Preferences” – “Printers & Scanners” of computer. 4. Click button to select “Add Printer or Scanner”. 5. Select printer and select “Secure AirPrint” (data encryption) or “AirPrint” (no encryption) in the “Use” option box. 6. Click “Add”.
4. Wired network setup (applicable to wired network models) In case printers support wired network printing, they can be connected to network to control printer to print in wired network mode. 4.1. Set IP Address The IP address of the printer may be automatically obtained through DHCP function or set manually. 4.1.1. Automatic Setting DHCP automatic setting function is enabled by default on the printer. 1.
5. Wireless network setup (applicable to Wi -Fi models) Wireless network connection type is divided into basic structure mode and Wi-Fi Direct mode. If you have problems with wireless network setup, please refer to Chapter 5.3 Wireless Network Setup FAQs. Basic structure mode: connecting to a wireless device via router 1. Access point (wireless router) 2. Wireless network printer 3. Computer connecting to access point via wireless network 4.
5.1.1.2. Setup methods of wireless network setup tools 1. Take the wireless network setup tool in computer. 1) Windows system: Click the “Start menu” – “All programs” - “GG IMAGE”－ Product name – “Wireless network setup tool”. 2) macOS system: click "Go" - "Applications" - " GG IMAGE" - "Utilities" - "Wireless Network Configuration Tool" on the computer Finder menu bar. 2. Use USB cable to connect and configure. Select "Yes, I have an USB cable that can be used for installation" in the following interface.
2) Please tick “No” to configure other wireless network needed to connect to. Complete configuration according to interface prompt. Note：• At present, the printer supports 3 types of safe modes: none, WEP and WPA/WPA2. 1) None: There is no encryption method used. 2) WEP: Send and receive data via security key by using WEP (Wired Equivalent Privacy). WEP key is applicable to 64-digit and 128-digit encrypted network and can contain numbers and letters at the same time.
Note：• If you do not know the SSID of access point (wireless router), please click “Print Wireless Network Information Page” to view the SSID of the needed access point (wireless router). • If the printer cannot be used normally after wireless network setup is finished, please install the drive again. 3. Use WPS connection. Select “No, I don't have a USB cable” in the interface below and then click “Next”. 1) Use WPS method to perform steps below to start wireless network on printer.
2) Judge if the printer is successfully connected according to the status of Wi-Fi indicator on printer. If configuration failed, please click “Previous” to configure again; if configuration succeeded, please click “Done” to complete configuration. Note： • If the printer cannot be used normally after wireless network setup is finished, please install the drive again. 5.1.2.
5.1.3. How to disable the Wi-Fi network connected Connect the wireless network in infrastructure mode by the steps above. If connected, the Wi-Fi light on the control panel is normally on. Press and hold this button for more than 2s to disconnect from Wi-Fi network (Wi-Fi light will be off). 5.2. Wi-Fi Direct mode You can connect wireless client (including the computer and mobile device with wireless network feature) to wireless network printer without using the access point (wireless router). 5.2.1.
3. Select “Advanced” and then select “Wi-Fi Direct” in advanced WLAN interface. 4. Select printer SSID on direct interface to launch a connection invitation. 5. Press “OK key” to confirm connection when the panel lead to prompts whether to connect to start Wi-Fi Direct connection. Note：• In case of auto connection mode, the mobile device will start to connect automatically after initiating connection invitation without panel confirmation. 5.2.2.2.
• The printer cannot find the SSID of the access point (wireless router) you need to connect, please check the SSID of access point and try to connect again. • Every time when the setup of access point (wireless router) is changed, you must set up the wireless network of printer again. 3. Connection failure • Please inspect if the safe mode and password of access point (wireless router) and printer is correct. • Inspect the wireless receiving around printer.
6. Web server You can manage printer setup via the embedded Web server. 6.1. Visit the embedded Web server 1. Turn on the power of printer and computer. 2. Connect the printer to network to ensure that the printer is connected to the network where the computer is connected to (please refer to Chapter 4 or Chapter 5 for network setup method). 3. Input the IP address of printer in the address bar of Web browser to visit the Web server imbedded in printer.
5. It supports to configure e-mail address and FTP address to scan the file to be scanned directly to E-mail box or FTP server. 6.2.1. IP address setup You need to connect your printer to network before IP address setup. 1. In case of wired network model, connect the printer to wired network by connecting to its network interface with network cable. 2.
Note：The printer supports using the following IPv6 addresses for network printing and management(please refer to Chapter 12.4 and print “NetConf Pg” view IPv6 address). • IPv6 local-link address: local IPv6 address set up by oneself (addresses beginning with FE80). • Stateful address: IPv6 address set up by DHCPv6 server (if there is no DHCPv6 server in network, the “Stateful Address” cannot be assigned). • Stateless address: IPv6 address set up by network router automatically. 6.2.2.
I. Set up SMTP client 1. Click “Settings” – “Network settings” – “Protocol Settings” – “SMTP”. 2. On SMTP page, input SMTP server address, set up the mailbox login name and password and then click “Apply”. II. Add recipient address 1. Click “Settings” – “Machine settings” – “Address Book” . 2. Click “Add”, input recipient address and then click “Apply”. III. Set up email notification 1. Click “Settings” – “Machine settings” – “E-mail Notification”. 2. Click out.
II. Set the e-mail group 1. Log in the embedded Web server (please refer to Chapter 6.1 for login method). 2. Click “Settings”, “Machine Settings” and then “E-mail Group” to enter the setting interface of e-mail group. 3. Click “Create” to pop out a window as below and edit the group name and check the e-mail address to be added in the contact name (e-mail address) listbox, and then click "Apply". 6.2.3.3.
6.2.3.4. Sleep time setup 1. Log in the embedded Web server (please refer to Chapter 6.1 for login method). 2. Click “Settings” – “Machine settings” – “System”. 3. Select sleep time according to you need and then click “Apply”. 6.2.4. Recover factory settings via Web server 1. Log in the embedded Web server (please refer to Chapter 6.1 for login method). 2. Click "User Management" and input the correct “User name” and “Password”; then, click “Restore to Factory Settings”.
7. Print 7.1. Print Function You can set the print function through "Start"-"Devices and Printers"- select corresponding printer- right click – set print function in "Printing preferences". Some functions are as follows: Functions Diagram Automatic Two-Sided Printing Collate Print Reverse Print N-in-1 Poster Print(for Windows Operation System only) Zoom Print Custom Size Note：• Windows 7 is taken as example in the above description.
7.2. Print Settings You can set up printing parameters with the following two methods before sending printing work (such as paper type, paper size and paper source). Operating system Temporary printing setup change Permanent default setup change Windows 7 1. Click “Start” menu- “Control Panel” – 1. Click “File” menu – “Print” – “Select “Devices and Printers”. printer" - “Printer properties” (the detailed 2.
7.4.2. Printing with manual feed tray When you put papers in the manual feed tray, the printer will enter manual feed mode. Note：• Manual feed mode means that papers will be fed from the manual feed tray first if there are papers being put inside it. • Generally, the manual feeder tray is used to print on special paper, such as envelopes, transparencies, etc., and only one piece of paper can be loaded each time. • Please refer to Chapter 2 for putting papers inside manual feed tray.
7.5.1. Duplex printing unit setup For the purpose of achieving the best printing result, you can set up the paper size of duplex printing unit. As for duplex printing of A4 and 16K papers, the slide should be adjusted to the A4 position; as for Letter, Legal, Folio and Oficio duplex printing, the slide should be adjusted to the Letter position. Setup steps of duplex unit are: 1. Draw out duplex unit. 2. Make the backside of duplex unit up. 3.
4. Install the duplex unit in the printer. 7.5.2. How to carry out auto duplex printing 1. Open the print job to be printed from the application (such as a Notepad). 2. Select Print from the File menu.
3. Select printer of the corresponding model. 4. Single click “Preferences” for printing setup. 5. Select the “Duplex” in “Basic” tab and then select “Long Edge” or “Short Edge”.
6. Single click “OK” to finish printing setup. Click “Print” to realize auto duplex printing. 7.6. Fine mode printing The Fine mode is applicable to engineering drawings and fine lines printing. Set up fine mode in the basic page of printer preference . After setup, fine printing mode can be realized.
7.7. Mute printing If the Mute Printing is set, the printing noise will be reduced but the printing will slow down to some extent. The operating steps of mute printing are as follows (applicable to printers that are installed via USB connection) Windows 7 is taken as the example in the following operation. The information on your computer screen may differ because of multiple operating systems. 1. Enter the “Start menu” – “Control Panel” –view “Devices and Printers”. 2.
7.8. Auto shut-off setting “Auto shut-off setting” to set off condition and off delay of printer. 1. Enter computer “Start Menu” – “Control Panel” – View “Devices and Printers”. 2. Right click printer, select “Printer properties” in drop-down list. 3. Enter “Secondary Settings” option and set “Auto shu-off setting”. 4. Click “OK” to finish setting. Note: • For printer provided with LCD control panel, users may set auto off function through control panel keys. Please refer to Chapter 12.1.7.
7.9. Open Help Document You can open the "Printing preferences" and click "Help" button (for Windows Operation System only). The help document contains the user guide where you can find the information on print settings.
8. Copying 8.1. Copying function Copy Common copying ID card copying Receipt copying Instructions Multipage Print a multi-page document to a piece of paper. Clone Print several identical images to a piece of paper. Poster Print a one-page original to pieces of paper. Collated copy Collate copies of an original. Duplex copying It supports manual duplex copying for originals. Image quality Set the definition mode to improve the copying effect.
Note: • The image quality, intensity, resizing and paper setting can keep valid after options are set. • Settings on all-in-one, clone, poster, collated copy and duplex copy will be restored to defaults after completing the copying, switching among panel keys or rebooting the machine. 8.4.1.Image quality Select corresponding image quality mode for original document used in order to improve copying effect. There are 4 modes in total: Auto: default mode, applicable to text and image originals.
8.4.4. Multipage With setting on all-in-one feature, a 2- or 4-page document could be copied to one piece of paper. Copying with the ADF and the glass platen are both supported. The multipage includes 3 modes: (1) Two-in-one: (2) Horizontal four-in-one: (3) vertical four-in-one: Note: • "Multipage” and “resizing function” cannot be set at the same time. 8.4.5. Clone Through setting on clone feature, you may print multiple original images on one piece of paper.
8.4.6. Poster Poster setting enables the printing of one piece of original document on several pieces of paper. The "Poster" feature supports only copying with the glass platen. The poster copying includes 3 modes: 2x2： 3x3： 4X4： Note: • The “poster” and “resizing function” cannot be set at the same time. 8.4.7. Collated copy The "Collated Copies" feature supports only copying with the automatic document feeder (ADF). The collated copy includes 2 modes: Startup: Closed: 8.4.8.
2. One-sided → Two-sided: 3. Two-sided → One-sided: 4. Two-sided → Two-sided: 8.4.8.1. Steps of duplex original copying 1. Put an original into the ADF with its front upward and its top fed first; meanwhile, make sure there are some paper in the carton. 2. Operate following steps described in Chapter 8.4. Select Duplex Copying and then press “OK” to save settings. 3. Press “Start” to begin copying. 4.
5. After completion of copying one side, put the paper into the entrance as shown in figure (without turnover or rotation). Note:• If the turnover prompt on panel times out, the machine will execute one-sided copying automatically. 6. Press "Start" to begin copying the other side. 8.4.9. Paper setting Select the paper size and paper type of original copying in Paper Settings menu. Paper dimension: A4, Letter, B5, A5, A6, Executive, Legal and Folio.
8.5.1.Arrangement mode There are 4 arrange modes for ID card copying totally: Whole page up-down Half page up-down Half page left-right A5 left and right Position: Half page up-down: default mode; put ID card at “orange left half area” of glass platform. Half-page up and down, half-page left and right or A5 left and right: put the ID card in the "blue area" in glass platen.
8.6. Receipt setting For better copying effect of bills, you can enter the "Bill Copy Setting" menu to change relevant settings. 1. Press "Bill Copy" and then "Menu" on control panel to enter the "Menu Settings" interface. 2. Press "OK" to enter the "Bill Copy Setting" interface. 3. Press “direction key to select option to be set and press “OK key” to set option. 8.6.1. Intensity For intensity setting, see 8.4.2. 8.6.2.
9. Scan This printer provides two types of scan: "Push Scan", which means scanning through the printer’s Control Panel operations; "Pull Scan" which means scanning through PC terminal scanning the application. Before scanning, please be sure a printer driver has been installed in the computer. 9.1. Pull Scan You may scan with the scanning application in PC via USB, wired or wireless connection. Please be sure the printer has been properly connected before scanning. 9.1.1.
9.1.2. TWAIN Scan Driver 9.1.2.1. Office Software (Word and Excel) Operation Steps: 1. Open the Office software (Word or Excel). 2. Keyboard shortcuts: Alt+I+P+S to open the application’s window. 3. Click on "Device" option and select TWAIN Scan, click the “Custom Insert” button below. 4. After the window pops up, set the scan information in the right list of "Basic Setting" and "Advanced Setting". Click on "Scan" and start scan.
If you desire to change a scanning port, please click "Port" at the lower part of above picture to select a scanning port, as shown below: 9.1.2.2. Photoshop Operation Steps: 1. Launch Photoshop, click on "File" – "Import" on the top left corner and select TWAIN Scan, as is shown below: 2. After the window pops up, please refer to Step 4 of 9.1.2.1 to see the specific operation steps.
9.1.3. WIA Scan Driver 9.1.3.1. WIA1.0 Scan (Windows XP / Windows Server 2003) 1. Office Software (Word and Excel) Operation Steps: 1) Open the Office software (Word or Excel). 2) Keyboard shortcuts: Alt+I+P+S to open the application’s window. 3) Click on "Device" and select WIA Scan,click the “Custom Insert” below. 4) The prompt window as is shown below, set the scan information.
5) Click on "Adjust the Scanned Image Quality" on the bottom left corner of the above picture, the advanced properties interface will pop up, then users can set the scan; After finishing the settings, click on the "OK" button, then "Scan" button to start scan. 2. Photoshop Operation Steps: 1) Launch Photoshop, click "File"- "Import" on the top left conrner and select WIA Scan, as is shown below: 2) After the window pops up, please refer to Step 4 and Step 5 of 9.1.3.1 to see the specific operation steps.
9.1.3.2.WIA 2.0 Scan (Windows Vista / Windows Server 2008 and later versions) Operation Steps: 1. Click on "Start"- "All Programs"- "Device and Printer" on the left bottom of the desktop. 2. When the pop-up window appears, select the printer you want to use, and right click the mouse.
3. Click on "Start Scan" in the above option bar. 4. After the window pops up, set the scan and click "Scan" on the bottom right corner and start scan.
9.2. macOS System Scan 9.2.1. ICA Scan 9.2.1.1. Open ICA via "Print and Scan" Operation Steps: 1. After installing the printer driver, click "System Preferences" icon on the bottom left corner of the computer desktop. 2. After the window pops up, click on "Print and Scan".
3. After the window pops up, click on "Scan". 4. Click on "Open Scanner" and the scan window will pop up.
5. Click on "Show Details" on the bottom right corner to set the scan parameters. 6. Click on "Scan" on the bottom right corner and start scan. 9.2.1.2. Call CIA through applications Operation Steps: 1. Click on "Finder" icon on the bottom left corner of the computer desktop, or use keyboard shortcuts command+shift+C to open the window. Find "Image Capture" in "Applications" (or conduct keyboard shortcuts command+shift+A to directly switch to "Applications") and click to launch the application.
2. After selecting the printer in the left list, set the scan parameters in the right list. Click on "Scan" on the bottom right corner and start scan. 9.2.2. TWAIN Scan Take Photoshop as an example. Operation Steps: 1. Launch Photoshop, click on "File" – "Import" on the top left corner and select TWAIN Scan, as is shown below: 2. After the window pops up, please refer to Step 4 of 9.1.2.1 to see the specific operation steps.
9.3. Push Scan This section is mainly to introduce how to scan files to PC, E-mail, FTP and USB with the printer’s control panel. Note: • The one-page file scanned to PC, E-mail or FTP could be saved in PDF, TIFF or JPEG; if scanned to USB, it could be saved in PDF and JPEG. • Under merge scan mode, a file scanned to PC or USB will be saved in PDF be default; if scanned to E-mail or FTP, it will be saved in PDF, TIFF or JPEG. 9.3.1.
9. Press “▲” or “▼" to select "E-mail Address Book" or "Group Mail" and press "OK" button. 10. Press “▲” or “▼" to select address or group and then press "OK" button; press "Start" button to start scan. 11. For merge scan, please put files to be scanned on the glass platen and then press "Start" to scan the next page (directly continuous scanning is available if scanning with the ADF).
9.3.4. Scan to U disk This printer supports scanning files to USB without a computer. Before operation, please make sure the USB has enough storage space. The specific operation steps are as follow: 1. Insert the USB into the printer’s front USB interface. 2. Put an original on the glass platen or into the ADF (please see Chapter 2.5 for how to put an original). 3.Press "Scan" button on the control panel, and press “▲” or “▼" to select " Single Page Scan" or " Merge Scan", then press "OK" button. 4.
10. Fax 10.1. Connect Devices Note:• Some functions are not available depending on different printer models. If you have any questions, please contact the Customer Service. •“ ” port is used to connect fax with telephone line. •“ ”port is used to connect external telephone. Note:• It is recommended to use the traditional analog phone service (PSTN: Public Switched Telephone Network) in connecting telephone line.
3. Choose the Fax option you want to set by pressing the page up and down keys. 4. Here can be a total of 16 settings, set the standard as follows: No. Options Description 1 Resolution You may select the faxing definition from options of “Standard, Fine, Super Fine and Image”. It defaults to “Standard”. 2 Original Size You can select the desired size of the document to be Faxed. The available options are A4, Letter and Legal.
12 Country / Region To adapt to different telephone lines in different countries, settings on different countries or regions are needed. 13 Fax Report You can use the options in Fax Report to print the Fax report as you need. 14 Active Job Query for the list of all Faxes for Delay sending and you can press the Cancel button to delete a Delay sending job. 15 Communication Inquire the latest 30 times of Fax sending/ receiving.
5) After all scanning complete, activate the fax to send. Note:• In order to prevent damage to this product, do not use a manuscript with correction tape, correction fluid, paper clips or staples on it. In addition, do not load photos, small manuscripts or brittle manuscripts into the automatic document feeder. 10.3.1.2. Manual fax sending 1. Put an original on the glass platen or into the ADF (please see Chapter 2.5 for how to put an original). 2.
10.3.2. Receive Fax You have two ways to receive Fax, and the default for the printer is Fax mode. Fax mode: determine each call from the calling party as a fax. When arriving the ring count set, it gives fax receiving signals and receives the fax automatically. Telephone mode: determine each call from the calling party as a call. With this mode, you may need to pick up the receiver manually and then press “Start” on control panel to receive the fax. 10.3.2.1.
1. Group Sending This printer supports sending one original to several fax numbers, with the ability of up to 20 fax numbers sent to at the same time. 2. Delay Sending You can enable Delay sending of Fax through the Control Panel. When this process is complete, the printer will scan the document to the memory, and get back to Ready state. 3. Active Job You may check or delete the delay sending jobs stored currently with the "Active Job" menu. 4. Receive and forward You can forward the Fax you receive.
Faxing. You can set a maximum of 10 groups for Group Dial with up to 99 numbers in each group. 10.4. PC-Fax PC-Fax function allows you to send a document from your computer as a Fax.PC-Fax supports Windows system only. In this chapter, a Word file is taken as the example to show you how to operate. 10.4.1. Sending Fax with PC-Fax 1. Open the document to be faxed. 2. Click "File" and then "Print". 3.
4. Click "Print" to present the "Send Fax" interface. 5. Enter the Name and Fax Number, then click Add to recipient list; If you want to send the Fax to multiple addresses, you can continue to enter their Name and Fax Number, then click Add to recipient list. 6. Click Send to start sending the Fax.
11. Mobile Print (applicable to Wi-Fi models) 11.1. AirPrint mobile print Only printers that support AirPrint function can realize AirPrint printing. Please check if there is AirPrint mark on the packaging of the printer, in order to identify if the printer supports AirPrint function. 11.1.1. Operating systems supported by AirPrint mobile print Applicable to iOS 7.0 or higher versions. 11.1.2. Preliminary preparations 1. A printer that has wireless network function. 2.iOS device mobile printing. 11.1.3.
12. General Settings This Chapter mainly introduces some general settings. Note: • The panel appearance may be a little different due to difference in type or function. All diagrams are only for reference. 12.1. System Settings 12.1.1. Ink saving setting You can select the save toner mode which can reduce toner consumption and reduce printing cost. When save toner mode is “on”, the printed color will be lighter. Save toner mode is “off” by default. 1. Press "Menu" to enter the menu setting interface. 2.
12.1.2. Language Setting "Language Setting" is used to select the language to be displayed on the control panel. 1. Press "Menu" to enter the menu setting interface. 2. Press "▲" or "▼" to select "System Setting" and then press "OK". 3. Press "▲" or "▼" to select "Language set" and then press "OK" to do language setting. 12.1.3. Restore Factory Settings “Restore factory settings” is used to recover the default settings of printer.
12.1.4. Sleep Time Setting Sleep mode can reduce the energy consumption of printer effectively, and “Sleep time setting” can be made in the idle time before the device enters sleep mode. 1. Press "Menu" to enter the menu setting interface. 2. Press "▲" or "▼" to select "System Setting" and then press "OK". 3. Press direction key “▲” or “▼” to select “Sleep time set” option, and press “OK” key to set the corresponding sleep time.
12.1.6. Print a Page for Clean & Fix "Print a Page for Clean & Fix"function can clean the toner, paper powder and other inpurities, so as to realize better printing effect.The printer will start up Print a Page for Clean & Fix function automatically after the printer has printed a certain number of pages. You can also launch Print a Page for Clean & Fix function manually by setting up the printer panel. The steps are as follows: 1. Press "Menu" to enter the Menu Settings interface. 2.
12.2. Network Settings You can check or set network status via network setting. 1. Press "Menu" to enter the menu setting interface. 2. Press direction key “▲” or “▼” and select “ Network Set” option. 3. Press “OK” key to set “Network set”, “wireless network setting” and “Wi-Fi Direct”. 12.3. Network Information You can check the network status through Network Information. 1. Press "Menu" to enter the menu setting interface. 2.
12.4. Print information report You can print information report by operating control panel. These pages can help you to learn about product information, and diagnose and solve product failures. 1. Press "Menu" to enter the menu setting interface. 2. Press "▲" or "▼" to select "Info.report". 3. Press “OK” key to enter information report print. You can print product report according to needs.
12.6. Configure the e-mail address book (Applicable to machine with the fax feature) 1. Press “Scan” and then “Menu” on control panel to enter the “Menu Setting” interface. 2. Press "OK" to enter the "Scan setting" interface. 3. Press "▲" or "▼" to select “Email Add.” and then press “OK”. 4. Press "▲" or "▼" to select “Add. book edit” and then press “OK” to execute operations of Create, Edit/Check, Delete and Add to Group. 5. Press "▲" or "▼" to select “Group mail ed.
13. Routine Maintenance Note:• Printer appearance may differ because of various models and functions, so the schematic diagram is only for your reference. 13.1. Cleaning the Printer Note:• Please use mild detergents. • Some parts of the printer are still in high temperature within a short time after use. To prevent burns, please don’t directly touch places labled with high temperature warning in contact with internal components after opening the printer’s front or rear cover. 1.
3. Open the front cover and take the laser toner cartridge out along the track. Note:• When removing the toner cartridge, put the toner cartridge in a protective bag or wrap it with thick paper to avoid direct light damaging the toner cartridge. 4. Clean the inside of the printer by gently wiping the shaded area, as shown in picture, with adry and lint-free cloth. 5. Wipe the LSU lens of printer gently with dry lint cloth.
6. Open the auto feed tray and wipe the pickup roller gently with dry lint cloth. Note:• the machine with the ADF should be regularly cleaned, removing dirt on the top cover of the ADF. Please wipe the place as shown in figure with a soft cloth.
13.2. Toner cartridge and drum component maintenance 13.2.1. About toner cartridge and drum component component 1.Cartridge, use and maintenance of the drum assembly. Please use the original toner cartridge for better printing quality. Please pay attention to the following items while using the toner cartridge: • Please keep the toner cartridge in a dry and dark place.
2. Open the front cover and then remove the laser toner cartridge along the guide rail. 3. Press the blue button on the left side of drum component with left hand and lift the toner cartridge handle with right hand at the same time to take the toner cartridge out. 4. Open the package of the new toner cartridge and hold the toner cartridge handle to shake it left and right for 5 – 6 times, so that the toner inside can be uniformly dispersed. 5. Pull the seal out and take the toner protection cover out.
6. Install the drum component along the inner track to finish installing toner cartridge. 7. Take the drum component with toner cartridge installed and install it inside the printer along the inner track of printer to finish installing. 8. Close the front cover. Replace the drum assembly steps are as follows: 1. Power off the printer.
2. Open the front cover and take the laser toner cartridge out along the track. 3. Press the blue button on the left side of drum component with left hand and lift the toner cartridge handle with right hand at the same time to take the toner cartridge out. 4. Open the package of new drum component, take the protection device of drum component, and put the drum component on a horizontal table. 5. Install the drum component along the inner track to finish installing toner cartridge.
6. Take the drum component with toner cartridge installed and install it inside the printer along the inner track of printer to finish installing. 7. Close the front cover.
14. Troubleshooting Please read this section carefully. It may help you to solve common problems encountered during the printing process. If the problems persist, please contact GG IMAGE Aftersales Service Centre. Prior to handling common problems, first check that: • The power cord is connected correctly and the printer is powered on. • All of the protective parts are removed. • The toner cartridge is installed correctly. • The paper is correctly loaded into the tray.
2. Gently pull the jammed paper out. 3. Install paper tray. 4. Open the front cover.
5. Take the laser toner cartridge out along the track. (For the purpose of preventing printing quality from affecting by the exposure of photosensitive drum, please put the laser toner cartridge inside the protection bag or warp it with thick paper). 6. Gently pull the jammed paper out. 7. After taking out papers jammed, install the laser toner cartridge again and close the front cover, then the printer will recover printing.
14.1.2. Paper Jam in the Fuser Unit Note:When papers jammed in fuser unit are taken out, please pay attention and do not touch the shaded area shown below in order to avoid burns. 1. Open the front cover and then remove the laser toner cartridge along the guide rail. 2. Open the rear cover.
3. Open the fuser door using the handles on both sides. 4. Gently pull the jammed paper out. 5. Close the back cover after removing the paper jammed.
6. Install a new toner cartridge and then close the front cover; then, the printer will recover printing automatically. 14.1.3. Duplex Unit Jam 1. Remove the duplex printing unit from the back of the printer. 2. Remove the jammed paper from the duplex unit.
3.If the paper does not come out along with the duplex unit, open the tray and remove the jammed paper directly from the bottom. 4. After taking papers jammed out, install the duplex unit back and inspect other parts to the product. If it can be ensured that there are no jammed papers, open and close the front cover and then the printer will recover printing automatically.
2. Remove the paper jammed from the ADF. 3. After removing the paper jamed, close the top cover and then the printer will be back to the ready state.
4.If it is difficult to remove the paper jammed, please try to open the scanner cover and remove it from the pressing block. 14.2. Software Failure Problem Solution The printer icon will not be displayed in the “Printer and fax” folder. Reinstall the printer driver. Ensure that the USB interface cable and the The printer is in Ready mode but it will not perform any print job. If the failure still exists after restarting the Make sure the network cable of USB cable is connected correctly.
14.3. Error Message Error Message Cause Measure No Laser Toner Cartridge Detected The laser toner cartridge is installed incorrectly or laser toner cartridge is damaged. The laser toner cartridge is installed correctly or new laser toner cartridge is replaced. Toner Low (this prompt is displayed together with the The toner in cartridge runs low. standby picture alternately.) Please replace with a new toner cartridge.
Paper jam occurred on ADF Please remove the paper jam, This prompt appears when there is arrange well and put originals a feed jam or feed failure in into the ADF for scanning copying or scanning with the ADF. again. Note: • If the problem remains, please contact GG IMAGE Customer Service. 14.4. Common Troubleshooting 14.4.1. Common Trouble Trouble Type Fault Cause phenomenon Problems Poor print in quality printing See 14.4.2 Image Defects. Failed to copy The scanner is damaged.
Online printing does not work Problems Scanning in error scanning • The cable between the computer and the printer is not connected properly. • Driver program of printer is not installed correctly. • Printer internal failure. • Please disconnect the printer cable and then connect it again. • Please uninstall and then reinstall the printer driver. • Data cable of the device is not properly connected. • Ensure proper connection of the • The scan driver is installed data cable. incorrectly.
14.4.2. Image Defects Problem Cause Solution The printout is whitish or light • The print media does not meet the usage specifications, for example the media is damp or too rough. • The resolution in the print program is set too low, concentration setting is too low, or toner saving mode is ticked. • Toner cartridge is damaged. • Toner is low. • Please use proper print media within the specification range. • Set the resolution and concentration setting of program, or cancel ticking the save toner mode.
Black vertical stripes Black background(gray background) • Dirty toner cartridge. • Damaged inner parts of toner cartridge. • The reflective glass of the laser inside the printer is dirty. • The paper path is dirty. • If black vertical stripes appear when copying or scanning, the scanner or the platen glass may be dirty. • Scanner Light bulb has smudges. • The scanner is damaged. • Clean or replace toner cartridge • Clean the mirror of the laser at the back of the printer.
• The printer paper isn’t put properly. • The print media does not meet the usage specification. • The feed channel of the printer is dirty. • The fuser component is damaged. • Make sure the print paper is placed correctly. • Please use print media within the specification range. • Clean the paper path inside the printer. • Please contact customer services center to replace to a new fuser assembly. • Dirty toner cartridge • The transfer roller inside the printer is dirty.
14.5. Fax faults Trouble Type Fault phenomenon Solution The dialing tone cannot be heard. • If you cannot hear the dialing tone after picking up the receiver, please check the connection of all telephone lines between the fax and the wall-mounted socket. • Use the telephone connecting another line to test the wall-mounted socket; if there is no dialing tone, please check the communication line. The printer cannot response in a fax call automatically.
Fax sending fault The dialing fails to be done • Please check the connection of power cable. • Please check the connection of telephone line. • Change the (audio/pulse) settings. Please set in the fax sending menu with the dialing way supported for telephone line. The printer is poor in transmitting files • Make one copy of original to check if the fax scanner could work normally. • Transmit with a higher resolution.
15. Menu Structure With the help of menu structure of this printer on the panel menu, you may know and set various functions. The steps of printing are as follows: 1. Press "Menu" to enter the menu setting interface. 2. Press "▲" or "▼" to select "Information Report". 3. Press "OK" and then "▲" or "▼" to select "Print Menu Structure". 4. Press "OK" to print.
16. Product Specifications Note: • Specification values vary slightly from printers with different models with different functions ,and product specifications vary from different countries and regions. 16.1.
16.2. Print Specifications Print Speed Please see Chapter 1.1. Print Time of First Page ≤8.5sec Print Language Please see Chapter 1.1. 16.3. Copy Specifications Copy Speed 30cpm(A4)/33cpm(Letter) FCOT Flatbed <10 seconds ADF <12 seconds Maximum Pages for 99 pages Successive Print Zoom Ratio 25%~400% Other Copy Functions "ID copy, Receipt copy, N-up copy, Clone copy" 16.4.
