USER MANUAL H5 NVR SERIES 8/32 CHANNEL www.NightOwlSP.
Thank you for choosing Night Owl Security Products! By purchasing a Night Owl product, you receive a one (1) year warranty covering manufacturing defects in material and workmanship. Make the most of your warranty by completing the registration form online. In addition to warranty and technical support benefits, you will have access to our multitude of free instructional videos. You can also view our instructional videos by clicking the “How to Videos” tab within your product’s page on our website.
TABLE OF CONTENTS Table of Contents 3
Table of Contents CHAPTER 1: FCC WARNINGS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 CHAPTER 2: SAFETY INSTRUCTIONS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 CHAPTER 3: SPECIFICATIONS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 3.1 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 3.2 Package Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 3.2.1 NVR Diagrams . . . . . . .
7.1.2 Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 a. Main . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 b. Switch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 c. Substream . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 d. Email. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 e. Email Schedule. . . . . . . . . . . . . . . . . . . . . . . . . . 38 f. RTSP . . . . . .
7.6.1 Maintain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 7.6.2 Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 7.6.3 Auto Upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 CHAPTER 8: REMOTE ACCESS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 8.1 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 8.2 Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CHAPTER 1 FCC WARNINGS Chapter 1: FCC Warnings 7
Chapter 1: FCC Warnings FCC This equipment has been tested and found to comply with limits for Class B digital devices pursuant to Part 15 of Federal Communication Commission (FCC) rules. FCC Compliance Statement These limits are designed to provide reasonable protection against frequency interference in residential installation.
CHAPTER 2 SAFETY INSTRUCTIONS Chapter 2: Safety Instructions 9
Chapter 2: Safety Instructions Use the provided power adapter. Do not use this product with a power source that applies more than the specified voltage. Never insert metal into the NVR case or its openings. Inserting metal into the NVR case may cause electric shock. Do not operate in wet or dusty areas. Avoid placing the NVR in areas such as a damp basement or dusty attic. Do not expose the NVR to rain or use near water. If the NVR accidentally gets wet, unplug it and contact technical support immediately.
CHAPTER 3 SPECIFICATIONS Chapter 3: Specifications (images may vary) 11
Chapter 3: Specifications The H5 NVR Series is packed with Night Owl’s newest technology such as H.265 compression for increased video storage capacity, 4MP (megapixel) cameras for up to 2K-resolution HD footage, and ONVIF 2.4, profile S compliance. 3.1 System Requirements Please be sure that your PC/MAC complies with the following specifications • PC Operating System: Windows® 7, Windows® 8/8.
32 channel model Audio Output Audio Input 8 RJ-45 (Ethernet) Port Alarm/RS-485 (PTZ) Port Power On/Off Switch 11 Audio eSATA Port Input 5 3 Video Inputs eSATA Port channel model USB 3.0 Port USB 2.0 Port 8 10 4 1 On/Off Switch VGA Output HDMI Output RJ-45 (Ethernet) Port Video Inputs 2 USB Ports 7 Audio Output 6 HDMI Output VGA Output 12 9 Alarm/RS-485 (PTZ) Port Power REAR VIEW Images used are for reference only. Your product may slightly vary. 1.
7. HDMI Output – HDMI output allows for the video connection. If the TV/ Monitor has an HDMI input, connect the HDMI cable from the HDMI output port on the NVR to the HDMI input port on your TV / Monitor. 8. USB 3.0 Port – allows for the connection of a USB Flash Drive to rapidly download video files. 9. Alarm/RS-485 (PTZ) Port – Alarm/RS-485 port allows for PTZ camera connection and integration with your monitored security company. Your security company must configure the NVR, not Night Owl. 10. USB 2.
3.2.3 Mouse and Remote Diagrams MOUSE Left/Select: choose a field or button on screen. Right/Menu: when in Live View click to display the bottom menu bar. When in a menu window, right click to exit the menu.
REMOTE 16 H5 NVR Series Users Manual
CHAPTER 4 CAMERA INSTALLATION Chapter 4: Camera Installation (images may vary) 17 SUPPORT VIDEOS
Chapter 4: Camera Installation 4.1 Video/Power NOTE: Connect all cameras locally before final placement to ensure that all components function properly. 1. Locate an included 60-foot PoE camera cable. 2. Connect one end of the cable to the connector attached to the camera. Ethernet IP Camera 3. Plug the other end into a Video Input port on the back panel of the NVR. 4. Repeat for each camera, noting the channel number each camera is plugged into.
4.2 Mounting the Cameras Camera distance from viewing/recording device. The further the camera is from the NVR or monitor, the higher the chances of signal degradation. The camera’s power supply should be located as near to the camera as possible. When the distance exceeds 200’, the power level will drop resulting in video degradation. Connect all cameras locally before final placement to ensure that all components function properly.
4. Insert the screw anchors. 5. Line up the camera base holes with the screw anchors. Holding the base in place, insert screws and tighten until secure. 6. Once the base is screwed in place, make sure that the camera is securely mounted by placing gentle pressure on the mount. 7. Adjust the camera housing to point in the direction of the area you would like to monitor. Don’t feel like installing the system yourself? Let InstallerNet™ do the work for you! Contact us at 1-800-806-5513 or visit us at www.
CHAPTER 5 NVR INSTALLATION Chapter 5: NVR Installation (images may vary) 21 SUPPORT VIDEOS
Chapter 5: NVR Installation 5.1 Connecting to a TV (via HDMI) 1. Locate the included HDMI cable. 2. Plug one end of the cable into the HDMI port on the back of the NVR. 3. Connect the other end of the cable to an available HDMI input on your TV or monitor.
4. Select the appropriate video input channel on your TV or monitor to view the NVR. If your TV does not have an HDMI port, you will need to purchase a VGA video cable or compatible adapter. For a VGA connection, attach one end of the VGA cable to the NVR VGA port and the other end to your TV VGA port. 5.2 Power 1. Locate the NVR power cable.
2. Plug the included power adapter cable into the back of the NVR. 3. Plug the other end of the power adapter cable into an available wall outlet. If you are using an uninterruptable power supply (UPS), plug the adapter cable into one of its output sockets. Keep in mind, Night Owl always recommends utilizing a surge protector to minimize the risk of damage caused to your NVR in the event of a power surge. Night Owl’s BB-86AH is our revolutionary battery backup designed for security NVRs.
CHAPTER 6 GETTING STARTED Chapter 6: Getting Started 25 SUPPORT VIDEOS
Chapter 6: Getting Started 6.1 Startup Wizard When your NVR is powered on it will display the Night Owl logo while initializing. Scan or click the QR code to view our Startup Wizard video which shows the quick and easy steps in detail. After initialization, you will be prompted to use the Startup Wizard. Follow the on-screen instructions to: • Create a system username and password. • Connect your NVR to a router that is hard wired. Wireless router will not work.
6.2 Night Owl HD Mobile App The Night Owl HD mobile app lets you access your NVR remotely with live viewing from your tablet or smartphone. Download our free Night Owl HD application from the iTunes App or Google Play store! Scan or click the QR code to view our Night Owl HD video which shows how to add and configure your smart device for remote viewing.
Device ID: the value in the field should match the value in the parentheses on the right. These numbers verify which device you are currently viewing. User: enter the Username you created in the Startup Wizard or User Menu. Password: enter the Password you created in the Startup Wizard or User Menu. If the password is incorrect you will be prompted to try again. Keep in mind the password is case sensitive and must be 8 characters long. 6.3.
9. Video Fluidity: allows you to select a Real-time, Balanced or Smooth video stream. 10. Auto Sequence: cycle through available channels. Set the view and duration in the General > Display > Output menu 11. Mute: mute all audio. 12. Start Cruise: starts /stops the cruise function of your PTZ camera. 13. PTZ: open up the Pan, Tilt, Zoom (PTZ) menu. NOT COMPATIBLE WITH NVR. 14. Playback: access the recording/playback menu and functions. 15.
1 2 3 4 5 1. Stream Switch: allows you to select Mainstream or Substream options. Mainstream will display your video in high definition. Substream will display your video in standard definition. 2. Record: click to begin live recording of the selected channel. 3. Instant Playback: replay video footage stored on the HDD. 4. Zoom: click and drag an area to zoom in and enhance. Right-click to return to the normal view. 5. Color Setting: adjust the channel hue, contrast, brightness, and saturation. 6.
CHAPTER 7 MENUS AND SETTINGS Chapter 7: Menus and Settings 31 SUPPORT VIDEOS
Chapter 7: Menus and Settings Some menu screens will allow you to copy similar settings to multiple channels. Choose the channel you would like to copy information from in the first dropdown box (Copy), then select the channel you would like to copy the information to from the second dropdown box (To). Click Copy when the proper channels have been chosen. Be sure to Save all changes you make in the menus. If you do not save the changes, they will not be applied.
7.1 General Menu The general menu will allow you to access display, network, and alarm settings for your NVR system. ADVANCED 7.1.1 Display a. Output: adjust the resolution that will be displayed on your TV or Monitor. Video Output: defaulted to LIVE-OUT. Sequence View: set the amount of channels that will be viewed when you select sequential mode. Sequence Time: adjust the duration each channel is displayed during a sequential view. You can select between 1 and 300 seconds per channel.
b. Privacy Zone: create or modify up to 4 privacy zones per channel. These zones will not be visible to the cameras in Live View or during any recording. Channel: choose which channel to apply a privacy zone(s). Privacy Zone: Enable or Disable privacy zones on the selected channel. Area Setup: select the number of masks you would like to create or modify. Mask Area: a single Live View of the selected channel will be displayed with the number of Areas selected in the previous line.
7.1.2 Network a. Main: find network values and optimize connectivity based on your Internet connection. In most cases the values should populate automatically once your NVR is connected to the Internet and you have completed the startup wizard’s simple steps. The values in this section should only be adjusted if you are an advanced user and have extensive experience in device networking. ADVANCED PPPOE: for broadband dial-up network users only.
b. Switch: view network information such as IP Address, Subnet Mask, Gateway options and Switch mode. IP Address: network address of the connected NVR. Subnet Mask: the range of IP addresses that can be found in the network. Gateway: the connection between two networks. Switch Mode: allows you to select auto mode or manual mode. Auto mode will complete the manual automatically. Manual mode will require manual configuration to complete the manual. c.
Video Encode Type: select the Substream file format. Choose between H.264 or H.265. Bitrate Control: select between CBR (constant bitrate) or VBR (variable bitrate). Bitrate Mode: allows you to select predefined or user defined modes. The predefined mode will provide a dropdown list of standard bitrate options. The user defined mode will allow you to input your desired bitrate option. Bitrate: adjust the amount of data transferred while streaming. The default setting is sufficient for most networks. d.
e. Email Schedule: choose when alert emails can be sent. Select Motion, Exception or Alarm above the calendar and click the corresponding green, red or yellow boxes; you can highlight multiple boxes by left clicking and dragging. Highlighted boxes represent days and times in which emails will be sent. Motion refers to events sent when cameras are triggered by motion; Exception refers to events such as video loss or; Alarm refers to events such as memory conflicts. f.
g. DDNS: Enable or Disable DDNS service to view your NVR from a computer. Click on the link to learn more. Server: set to the NIGHTOWL server when using the Night Owl free domain name server. Domain: set to the domain name you created when registering your DDNS. User: the UserID created during the DDNS registration process. Password: the password created during the DDNS registration process.
7.1.3 Alarm a. Motion: configure the motion alarm settings for your NVR system. Channel: select the channel to configure motion alarm settings. Enable: activate motion alarms. Buzzer: toggle between ON and OFF to enable an audible alert from the NVR. Sensitivity: adjust the level of motion detection. A lower setting will require more movement in the camera range to begin recording. Area: clicking Setup will allow you to configure areas which will and will not detect motion.
b. Alarm: configure alarm settings. IO Channel: select the channel to configure. IO Status: refers to the Alarm In/Out status of the selected channel. You should leave this option as the defaulted Normal-Open option to allow the normal transmission of alarms. Buzzer: toggle between ON and OFF to enable an audible alert from the NVR. Latch Time: refers to the amount of video recorded before motion is detected. You can select 10 seconds to 1 minute latch times from the drop down menu.
7.2 Cameras Menu Adjust or modify individual camera settings connected to your NVR. 7.2.1 Configure Channel: displays the channel number. Edit: allows you to edit the IP camera’s information such as Alias (Channel Name), Alias (Channel Name’s) Position and IP address when you left click on the pencil icon. State: will display if the channel is recording and fully operational. IP Address/Domain: displays the IP address of the selected channel.
7.2.2 Image Control Display advanced settings which will allow you to flip your camera’s image, adjust BLC and IR-CUT modes. Channel: allows you to select the channel to configure. IR-Cut Mode: GPIO Auto; Color Mode; Black White Mode; Video Auto. IR-Cut Delay: allows you to adjust the delay when the IR-CUT initiates. Selecting “1” will be less delayed than selecting “36”. Lens Flip: allows you to flip the image (top to bottom) of the selected channel by left clicking this box.
White Balance: by default this option is set to Auto. If you select the Manual option you will have to configure the color settings for Red, Green and Blue. Shutter: select Auto or Manual. By default this should remain as Auto. Time Exposure: allows you to set the camera’s shutter speed which is the video output per second. 7.2.3 Settings Channel: select the channel you want to configure a camera for.
7.3 Record Menu From this menu you can enable recording, set video settings, and adjust streaming options. 7.3.1 General (Playback) Search and playback all recorded video from this menu. Choose your desired date and times from the options below, then click Play to view recorded video. Right-click to exit back to the menu screen. Channel: select the channel you would like to playback footage from. Type: search All, Normal Motion or IO videos to playback.
5. Slow Forward: forwards the video at a slower speed. 6. Play: plays video starting at the indicator on the timeline. 7. Pause: pause the recorded video. 8. Stop: stop the recorded video. 9. Fast Forward: fast forward frame-by-frame of the recorded event. 10. Zoom: click the icon and select the area on-screen to zoom in. 11. Clip/Save: click once to set the start point of the video you would like to save; press the icon again to select the end point of the video 12.
7.3.3 Settings (Recordings) View or modify general recording settings for your NVR system. a. Basic: turn channel recording capabilities on or off. Channel: select the channel you would like to configure. Record: Enable or Disable recording capabilities for this channel. Stream Mode: select between Mainstream or Substream Pre-Record: Enable or Disable pre-recording for this channel. Pre-recording is the amount of video captured prior to an alarm being triggered.
Normal Record: select this option to set the schedule for continuous recording. Once selected, highlight the boxes corresponding to the day and times that the channel should be recording. Click and drag to highlight multiple boxes green. Motion Record: select this option to set the schedule for motion-activated recording. Once selected, highlight the boxes corresponding to the day and times that the NVR should record when motion is detected. By default, motion recording is always on.
7.4 Device Menu 7.4.1 HDD Check available memory on your NVR HDD and set recording parameters to optimize storage. Select: if multiple drives are installed, choose the HDD you would like to customize. Overwrite: by default, the Auto setting will overwrite the earliest footage once the HDD is full. Choose one of the other options to overwrite footage at the end of the desired time duration, starting with the earliest data. Off will record until the HDD has reached capacity.
7.5 System Menu 7.5.1 General Set or adjust basic NVR settings such as the time, date, and language. a. Settings: basic system configuration. Date: manually set the date by left clicking on the calendar icon Time: manually set the time by left clicking inside the time field. Date Format: choose the display format for the date. You can select Month/Day/ Year, Year/Month/Day or Day/Month/Year. Time Format: select between a 12Hour or 24Hour display.
b. DST: configure Daylight Savings Time settings. DST: Enable or Disable the Daylight Savings Time feature. Time Offset: choose the amount of time (1Hour or 2Hours) to offset if DST is enabled. Daylight Saving Time: indicate whether you would like this feature to be applied the week of or an exact date. Start Time: select the date and time to apply the DST offset. End Time: select the date and time to remove the DST offset. c. NTP: sync your NVR to the Network Time Protocol standard time and date.
7.5.2 Users Create and modify user’s permissions. Edit: select an existing user from the list to change the User Name, Enable or Disable password access, or create a new Password. Permission: select a new user profile (e.g. user1) and press the Permission button to select which menus, settings, and playback/recording functions are available to that specific user and on which channels. All will give that user basic admin settings.
7.5.3 Info a. Main: View your NVR system’s information and specifications at a glance. This menu will provide crucial device and network information to allow manual reconfiguration of your mobile application if needed. Keep in mind you can also scan the QR code on this screen using your Night Owl HD mobile application to quickly reconfigure your mobile device via our Owl Scan feature. Device ID: create a unique device ID number if you are using multiple NVRs.
b. Channel Info: Displays an overview of the selected channel’s settings such as resolution, bandwidth and FPS. 7.5.4 Log Search for logs of all events and notifications on the NVR to playback or backup files. Log Type: select the type of event log that you would like to Search for. Each choice corresponds to an action or event that was triggered and noted within the system. For example, System logs are recorded when the NVR time is synced with NTP (if enabled) or if the system is turned on or off.
Backup: in order to save a log, a USB flash drive must be inserted into one of the available USB ports on the back of the NVR. Select the log or logs you would like to save; you will then be prompted to specify which drive to save to. 7.6 Advanced Menu Configure additional settings related to maintenance, hard drive space, and upgrades. 7.6.1 Maintain Adjust settings related to default user access and reboot schedules. Default User: choose a user to default at the login screen at startup.
Load Default: revert back to the standard reboot schedule. IPC Upgrade: allows you to upgrade the IPC configurations to the selected channels by uploading the desired IPC configuration from a USB flash drive. Keep in mind this should only be done if you have extensive knowledge in this field. Load Settings: load previously saved settings from a USB flash drive. Save Settings: save reboot settings to a USB flash drive. IPC Load Defaut: Load default IPC configurations. Shutdown: reboot the NVR. 7.6.
7.6.3 Auto Upgrade Control settings for auto upgrades of the NVR software. Auto Upgrade: Enable or Disable the auto upgrade feature. Firmware updates will be detected automatically when this feature is enabled. The default selection for the auto upgrade feature is enable. Check For Updates: check this tick box to periodically check for updated software versions. Detect: click this button to query your NVR and notify you if you are current or need to be updated.
CHAPTER 8 REMOTE ACCESS 58 H5 NVR SeriesSUPPORT Users Manual VIDEOS
Chapter 8: Remote Access This chapter will show you how to connect your NVR to the Internet. You will learn how to properly connect your NVR to your router/modem and setup port, Internet, and mobile configurations along DDNS registration. 8.1 System Requirements You will need to have the following in order to be able to successfully connect the NVR to the Internet. • • • • • High-speed Internet connection Router or modem with two open Ethernet ports PC Operating System: Windows® 7, Windows® 8/8.
8.3 Network Configuration 8.3.1 Windows® Operating System Make sure that the NVR is properly connected to the router/modem and that you have a computer that works with Windows and connected to the same router. Follow these steps to determine the basic information about your network: 1. Press the Windows and R key at the same time on your computer’s keyboard to bring up the Run window. Type “cmd” and press the Enter key. 2. In the command prompt window, type “ipconfig” and press Enter.
For the following steps, use the information that you just wrote down. To access the network settings on your NVR, go to the General Menu, then to Network > Main and choose the Static option. 1. Manually enter the IP address into the IP Address field; this is the number that ends with 150. You may have to add placeholder zeros for any sections that do not contain three digits e.g. 192.168.1.150 > 192.168.001.150. 2. Confirm that the Subnet Mask is set to 255.255.255.000. 3.
4. DNS1 and DNS2 fields are auto-populated in most cases, if they are not they need to be set as follows: DNS1: [Gateway] DNS2: 8.8.8.8. 5. Click the Save button to apply all changes. 6. Reboot or power cycle the NVR. NOTE: Write these addresses down in the User Information section at the end of the manual for future reference. 8.3.2 Mac® Operating System Make sure that the NVR is properly connected to the router/modem. Follow these steps to determine basic information about your network: 1.
For the following steps, use the information that you just wrote down. To access the network settings on your NVR, go to the General Menu, then to Network > Main and choose the Static option. 1. Manually enter the IP address into the IP Address field; this is the number that ends with 150. You may have to add placeholder zeros for any sections that do not contain three digits e.g. 192.168.1.150 > 192.168.001.150. 2. Confirm that the Subnet Mask is set to 255.255.255.000. 3.
4. DNS1 and DNS2 fields are auto-populated in most cases, if they are not they need to be set as follows: DNS1: [Gateway] DNS2: 8.8.8.8. 5. Click the Save button to apply all changes. 6. Reboot or power cycle the NVR. NOTE: Write these addresses down in the User Information section at the end of the manual for future reference. 8.3.3 Port Configuration After you have configured the network settings, you will need to forward the necessary ports to be able to view the NVR over the Internet.
5. You will need to enter a new port forwarding entry for each port that your NVR uses: Media Port (9000), Web Port (2049 or 2051). Repeat the steps below for each entry. 6. When entering the port numbers and IP address into your router’s port forwarding section, you will need to remove any leading zeros e.g. 09000 > 9000, 192.168.000.150 > 192.168.0.150, etc. 7.
8.3.4 DDNS Registration This option allows you to set up a free website address that will point back to the NVR, regardless of whether or not the IP address changes. If you do not have a static IP address, you should use this option. Follow the steps below to register a free domain name/DDNS. 1. Go to http://www.nightowlNVR.com. 2. Select the Registration button located at the top left corner of the page. 3. Complete the New User Registration form. Write down the UserID and Password information. 4.
8.3.5 Adding the DDNS to Your NVR After you have registered for a free domain name you will need to add that domain to your NVR. To do so you will need to access the DDNS settings. Go to the General menu and then to the Network settings and the DDNS section. 1. Set the DDNS field to Enable. 2. Verify that the Server field is still set to NIGHTOWL. 3. In the Domain field, input the domain name that was created during the DDNS registration. 4.
CHAPTER 9 GLOSSARY 68 H5 NVR SeriesSUPPORT Users Manual VIDEOS
Chapter 9: Glossary DDNS: Dynamic Domain Naming System. Method for automatically updating hostnames, address, or other information like a URL on a given name server. DHCP: Dynamic Host Configuration Protocol. A network protocol that allows a server to automatically assign a device and IP address. FPS: Frames Per Second. ISP: Internet Service Provider. An organization that provides services for accessing or using the Internet. IP: Internet Protocol. Protocol for standard communications across the Internet.
CHAPTER 10 WARRANTY 70 H5 NVR SeriesSUPPORT Users Manual VIDEOS
Chapter 10: Warranty NIGHT OWL, LLC (‘Night Owl”) provides the following warranty to the original retail purchaser only (the “Purchaser”) with respect to this product (the “Product”): For a period of one (1) year after the date of sale, the Product shall be free from manufacturing defects in material and workmanship. In the event that the Product is defective, the Purchaser must return the Product at Purchaser’s cost (no CODs) to the address below, with the original proof of purchase receipt.
Except as otherwise prohibited by law, this warranty is in lieu of other warranties, express or implied, and Night Owl neither assumes no authorizes any person to assume for it any other obligation or liability in connection with the sale or service of the Product.
CHAPTER 11 TROUBLESHOOTING Chapter 11: Troubleshooting 73 SUPPORT VIDEOS
Chapter 11: Troubleshooting If a problem occurs, you may be able to easily correct it yourself. The following table describes some common issues and their most likely solutions. Please refer to the table before calling technical support. Error Possible Causes Cable from power adapter is loose or is unplugged. Cables are connected, but system is not receiving sufficient power. 1. Confirm that the system is powered ON (LED indicators on the front should be ON). 2.
Error There is no picture on selected channels/camera picture Is not being displayed. The image on the NVR appears, but does not have sound. A “whirring” noise is coming from the system. Possible Causes Solutions Camera cables are loose of have become disconnected. 1. Check the camera video cable and connections. 2. Disconnect and reconnect the cable at the system and at the camera. 3. Try moving the camera to another channel or use another cable. Audio cables are loose or have been disconnected.
CHAPTER 12 CUSTOMER SUPPORT 76 H5 NVR SeriesSUPPORT Users Manual VIDEOS
Chapter 12: Customer Support Please contact Night Owl Support before returning your product to the store. We’ll save you a trip. ONLINE • • • • • www.NightOwlSP.com 24/7 Product Support How-To Videos Manuals Firmware Updates, etc. EMAIL • Technical Support: support@NightOwlSP.com • Sales Support: sales@NightOwlSP.com PHONE (English & Spanish) • Toll-free: 1-866-390-1303 • Professional Installation: 1.800.806.5513 • Technical Support: register at www.NightOwlSP.com to receive technical phone support.
CHAPTER 13 USER INFORMATION 78 H5 NVR SeriesSUPPORT Users Manual VIDEOS
Chapter 13: User Information Be sure to write down all the important information below and place it in a secure location.
www.NightOwlSP.
