USER’S MANUAL WNVR201 SERIES www.NightOwlSP.
Thank you for choosing Night Owl Security Products! By purchasing a Night Owl product, you receive a one (1) year warranty covering manufacturing defects in material and workmanship. In addition to warranty and technical support benefits, you will have access to our multitude of free instructional “How to Videos”. You can also view our instructional videos by clicking the “How to Videos” tab within your product’s page on our website. Register at www.NightOwlSP.
TABLE OF CONTENTS 3
Table of Contents Chapter Chapter Chapter Chapter 1: 2: 3: 4: Chapter 5: Chapter 6: Chapter 7: Chapter 8: FCC Warnings..........................................................................................7 Safety Instructions...................................................................................9 App Overview........................................................................................11 Specifications............................................................................
8.1.1 Display..................................................................................52 8.1.2 Network.................................................................................53 8.1.3 DDNS....................................................................................54 8.1.4 Video Alarm...........................................................................55 8.1.4 (a) Notification Schedule..................................................56 8.1.4 (b) Area Setup.....................
CHAPTER 1 FCC WARNINGS 6
Chapter 1: FCC Warnings FCC This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference and (2) this device must accept any interference received, including interference that may cause undesired operation. FCC Compliance Statement These limits are designed to provide reasonable protection against frequency interference in residential installation.
CHAPTER 2 SAFETY INSTRUCTIONS 8
Chapter 2: Safety Instructions USE THE PROVIDED POWER ADAPTER. Do not use this product with a power source that applies more than the specified voltage. NEVER INSERT METAL INTO THE NVR CASE OR ITS OPENINGS. Inserting metal into the NVR case may cause electric shock. DO NOT OPERATE IN WET OR DUSTY AREAS. Avoid placing the NVR in areas such as a damp basement or dusty attic. DO NOT EXPOSE THE NVR TO RAIN OR USE NEAR WATER.
CHAPTER 3 APP OVERVIEW 10
Chapter 3: App Overview Night Owl fits right in with your mobile lifestyle by allowing you to remotely monitor your home or business. Our free and exclusive Night Owl X app for iOS® and Android™ phones and Night Owl X HD for iOS® and Android™ tablets are available in the App Store and Google Play Store. NOTE: To ensure the best customer experience make sure you download the correct app for your device.
CHAPTER 4 SPECIFICATIONS 12
Chapter 4: Specifications 4.1 System Requirements Please be sure that your PC/MAC® complies with the following specifications: • • • PC Operating System: Windows® 7, Windows® 8/8.1 and Windows® 10 PC Browser: IE®8 and above (System requirements for PC Browser are for on-line viewing only) MAC Operating System: MAC OS X® 10.9 and above Please be sure that your mobile device complies with the following specifications: • • Android™: 4.
4.2.1 NVR Diagram Once you have downloaded Night Owl X or Night Owl X HD and connected your NVR to your router, you can network your NVR by scanning the QR code which is located on the top of the NVR. FRONT VIEW QR Code WNVR-20B-81 Model # 7 GROUND REAR VIEW 7 AUDIO OUTPUT VGA HDMI LAN USB POWER 12V 1 2 3 4 5 6 NOTE: The maximum number of cameras you can connect to your Wireless NVR will be determined by the number of channels.
4.2.2 Camera Diagram CAMERA 300 ft. Wireless Range (line of sight) 1080p Resolution Night Vision up to 100 ft. Wide Viewing Angle 100º IR Cut Filter Infrared PIR Sensor Reset Button 2-Way Audio 3-Axis Mounting Bracket (Vandal-Proof Wire Camera Protection) Connect all cameras final placement to ensure that components function Connect all cameras locally locally beforebefore final placement to ensure that allallcomponents functionproperly. properly. 4.2.
CHAPTER 5 CAMERA INSTALLATION 16
Chapter 5: Camera Installation 5.1 Power Connect all cameras locally before final placement to ensure that all components function properly. DISCLAIMER: The exact components of your system, images and quantities may vary depending on your model number. While these may vary, this Manual will address the setup and initial configuration of your NVR and cameras. 1 Locate the antenna included with each camera. 2 Fasten the antenna to the camera.
5.2 Pairing a Replacement Wireless Camera By default, each camera within your Wireless NVR kit comes pre-paired to the Wireless NVR. Additionally, your wireless NVR has its own built-in Wi-Fi for secure, uninterrupted video transmission and recording. Pairing allows for the wireless transmission coming from the camera to be detected by the Wireless NVR. However, if you have a camera that needs to be replaced while under warranty, the replacement camera will similarly need to be paired to the NVR.
Next, you will need to reset the replacement camera. To do so, press and hold the reset button until you hear a beep, indicating the camera has begun the reset process. 4 NOTE: The reset process may take up to 3 minutes. NOTE: The location of the camera reset button may vary. 5 A After 3 minutes have passed or after hearing the camera beep, click on Wireless Add located on the Add Camera screen. Your NVR will now search for new cameras.
5.3 Mounting the Cameras Connect all cameras locally before final placement to ensure that all components function properly. Camera distance from NVR. Your wireless IP cameras will reach up to 300 ft. wirelessly. Therefore, proper placement of the wireless NVR in your home will help ensure you achieve maximum coverage. Do NOT place near high voltage wires or other sources of electrical interference. Electrical interference will degrade the quality of the signal.
Follow these instructions to correctly install your cameras. 1 Locate a camera and choose a location where you would like to mount the camera. 2 Indicate screw positions by marking three holes on the surface where you plan to mount the camera, using the holes in the camera base as a guide. 3 Using a drill bit slightly smaller than the included screw anchors, drill into the mounting surface using the guide marks you placed in the previous step. 4 Insert the screw anchors.
CHAPTER 6 NVR INSTALLATION 22
Chapter 6: NVR Installation 6.1 Connecting Your Wireless NVR 1 Connect the two included antennas to your wireless NVR. This will ensure you achieve the maximum wireless range for transmission from your wireless cameras. 2 Plug one end of the included HDMI cable into the HDMI port on the back of the Wireless NVR. HDMI 3 Plug the other end of the HDMI cable into the back of your TV or monitor.
4 Select the appropriate video input channel on your TV or monitor to view the NVR. 5 Plug one end of the included Ethernet cable into the LAN port on the back of the Wireless NVR. ETHERNET 6 Plug the other end of the Ethernet cable into a port on the back of your router. ETHERNET (Router not included) 7 The Camera and NVR power adapters will be appropriately labeled. Ensure you are using the correct power adapter when setting up your system.
CHAPTER 7 GETTING STARTED 25
Chapter 7: Getting Started 7.1 Startup Wizard When your NVR is powered on it will display the Night Owl logo while initializing. After initialization, you will be prompted to use the Startup Wizard. Follow the on-screen instructions to: Complete the basic setup of your NVR. Test your cameras locally. Upgrade the firmware. Create an Admin password. Set up the Night Owl X or Night Owl X HD app. Configure the recording settings. Configure notifications.
7.1.1 Camera Test The Camera Test screen of the Startup Wizard serves as a reminder to test the camera connections to the NVR. If a connected camera displays a “No Signal” message, please visit www.NightOwlSP.com and click on the Support tab. NOTE: It may take up to 3 minutes for your wireless cameras to appear on screen. 7.1.2 Network Check The Network Check screen of the Startup Wizard displays instructions on how to connect your NVR to the Internet.
ADVANCED The Advanced Network Configuration tab is recommended only for advanced users. Once the Internet connection has been established, the Startup Wizard will display a successful connection screen. If your NVR is not able to establish Internet connectivity, a connection failed screen will appear. Follow the instructions on this screen to re-test the network.
7.1.3 Firmware Check The Firmware Check screen of the Startup Wizard will automatically check for updated firmware for your NVR. NOTE: If your NVR does not have a network connection, the firmware will not update. When the firmware for your NVR is updated to the most current version, the Startup Wizard will display the above screen.
7.1.4 Password Creation The Password Creation screen of the Startup Wizard requires you to create an admin password for your NVR system. Night Owl strongly suggests that you write down your admin password on page 7 of the Quick Setup Guide of your NVR, as you will be required to log in any time you want to configure or adjust your system settings. This screen will also require that you set a recovery email address in the event that your admin password is forgotten.
If you have forgotten your Admin password, simply click on the “Forget Password” tab in the Startup Wizard. A Secure Code will be sent to your recovery email address. Use the Secure Code to restart your NVR and create a new password.
7.1.5 Date and Time Setup The Date and Time Setup screen of the Startup Wizard will allow you to set the current date and time. You may choose to use Network Time Protocol (NTP) to auto-configure the current date and time. To use NTP, check the Enable box next to Sync Time, then click Sync Now. NOTE: In order to use Network Time Protocol (NTP), your NVR must be connected to the Internet. Selecting Sync Now. Selecting Sync Now will temporarily stop recording while syncing NTP.
By selecting Setup, next to Daylight Savings Time (DST), you can adjust how your NVR responds to DST. 7.1.6 Night Owl Apps The Night Owl Startup Wizard gives you information on where to find the Night Owl X app and how it can be used to remotely view your NVR recordings and live stream. NOTE: The screenshot below is for the Night Owl X App Setup which is specifically designed for Smartphones. Please download the Night Owl X HD App if you are using a Tablet.
Once you have installed the Night Owl X or Night Owl X HD app on your smart device and created an account, you can scan the QR code on the Startup Wizard to configure your NVR with the Night Owl X or Night Owl X HD app! Night Owl recommends using the same recovery email address that you previously used in the Startup Wizard when creating your Ngiht Owl X or Night Owl X HD account. NOTE: In order to view your system remotely, your NVR must be connected to the Internet.
7.1.6 (a) Using Night Owl X and Night Owl X HD Download and Install Application 1 Download the appropriate app from the App Store or Google Play Store and install the application on your device. NOTE: Use correct app for compatibility. Smartphone: Night Owl X Tablet: Night Owl X HD NOTE: Account setup is the same for phone and tablet. 2 Create an account using an email address for the username and a password between 6–20 characters.
Connecting and Adding your Device NOTE: When adding a new device, it may take 5–10 minutes before you begin receiving notifications. A device can be added to the Night Owl X app by using the application’s Smart Auto Detection or through a QR Code Setup. With Smart Auto Detection, your NVR will automatically be detected by the Night Owl X software, making connecting easy! To use this preferred method, ensure your Smart Device and NVR are both on the same network.
Login to your App 5 On the Device Login screen, enter the login information for the NVR (Remember, the NVR login and Night Owl X app login are different). The NVR username is admin by default. If you are not the admin, login with your username credentials. admin is case sensitive (all lowercase). NOTE: This is the password of your Wireless NVR, NOT the password used to login to the Night Owl X App. You must key the Wireless NVR password verbatim to add it to the app.
7.1.6 (b) App Overview Live View Displays real-time footage of your system. Settings Display connected devices, change view layout, view favorites, manage accounts and access the help section. Playback View recordings & images and save them to your phone’s album. 38 Notifications Manage custom Push Notifications.
7.1.7 Password Verification The Password Verification screen of the Startup Wizard will display your Admin password. Night Owl strongly recommends storing your password on page 7 of your NVR’s Quick Setup Guide. 7.1.8 Camera/Channel Settings The Camera/Channel Settings screen of the Startup Wizard serves as a reminder to mount your system’s cameras in their final position so you can make accurate adjustments to positioning, detection area and channel sensitivity.
7.1.9 Camera Positioning The Camera Positioning screen of the Startup Wizard shows how you can use the Live View feature of the Night Owl X or Night Owl X HD app to easily adjust your camera’s position and viewing angle. 7.1.10 Channel Configuration The Channel Configuration screen of the Startup Wizard explains in detail how you will configure your channel settings. Please read this screen thoroughly as the following screen will allow you to configure each Channel Settings.
1 2 4 3 5a 5b 5 5c The second Channel Configuration screen of the Startup Wizard allows you to configure the following channel settings: 1 Edit channel name. 2 Turn on/off alarm (push notifications). 3 Define motion detection area. 4 Adjust motion sensitivity. 5 Configure channel recording schedule: 5a 24/7 Motion – Channel records when motion is detected. 5b 24/7 Continuous – Channel records non-stop during selected times.
The Custom Record Schedule Menu allows the user to set each individual camera to record Continuously or by Motion. Select the type of recording you would like to activate. Click and drag your cursor over the table to fill the desired date and time blocks. Click and drag over active blocks to deselect. By default, all channels are set to 24/7 Motion. This next section of the Startup Wizard is for setting the motion detection area of your camera. To set a privacy mask, deselect the desired area.
7.1.11 Default View The Default View screen of the Startup Wizard allows you to select the default view of the monitor connected to your NVR.
7.1.12 Helpful Links NOTE: Please scan these QR Codes directly from your TV/Monitor, NOT directly from this page. The Helpful Links and Support screen of the Startup Wizard contains QR codes linked to: NVR Troubleshooting Guide PC/MAC® software download page NVR Support page Remote Viewing Support page For more information, visit www.NightOwlSP.com and click the Support tab at the top of the page. 7.1.
7.2 Live View (Login and Icons) This section will discuss the Live View status icons and how to control and manage your NVR using the channel toolbar and mouse menu. 7.2.1 Live View (All Channels) After you have completed the Startup Wizard for your NVR, you will see the Live View screen. Live View is the default display mode of the NVR. It is the screen you will use to watch live video feed from your NVR cameras and make select adjustments.
7.2.2 Right-Click Menu 1 2 3 4 5 6 7 8 1 Menu: Opens the Main Menu. 2 Lock: Locks the system (log out), making it necessary to enter the password to access any NVR menus. 3 Startup Wizard: Launches the Startup Wizard. 4 Multi-Camera View: Select a multi-screen viewing option, where you’ll be able to see multiple video feeds at once. 5 Slide Show: Turns on sequence mode to automatically rotate channel views at specific intervals (also known as Dwell Time).
7.2.3 Login/Forgot Password Anytime you want to configure or adjust your system settings you will be required to log in by entering your username and password. It’s important you save your login information or you won’t be able to access your NVR. We strongly recommend that you store your password on page 7 of your QSG. Username: Admin (all lowercase) is the default username. Password: Enter the password you created during the Startup Wizard.
7.3 Video Playback 2 1 3 4 5 10 6 8 7 9 1 Video Image: Shows an image of the cameras that have video for the search parameters entered. 2 Date: Allows you to search by date. 3 Camera: Allows you to search certain cameras. 4 Motion/Continuous: Allows you to search for Motion or Continuous recordings. 5 Search: Activates the search based on the criteria established above and shows the recordings found on the table below.
CHAPTER 8 MENUS AND SETTINGS 49
Chapter 8: Menus and Settings Some menu screens will allow you to copy similar settings to multiple channels. Choose the channel you would like to copy information from in the first drop-down box (Copy), then select the channel you would like to copy the information to from the second drop-down box (To). Click Copy when the proper channels have been chosen. Be sure to click Apply to save all changes you make in the menus. If you do not save the changes, they will not be applied.
Menu The main menu lets you access many of your NVR’s great features. You can customize camera names, keep track of recent events, create recording schedules, configure advanced motion detection settings, check up on the hard drive’s condition and change other NVR settings. 1 2 3 4 5 6 1 General: Will allow you to access Display, Network, DDNS and Video Alarm submenus and manage the settings for those categories for your NVR.
8.1 General Menu The general menu will allow you to access display and network settings for your NVR system. 8.1.1 Display Menu Transparency: Modify the menu transparency when displayed on screen. VGA Resolution: Optimize the display resolution to best fit your TV/monitor. By default, the optimal resolution will be auto-selected by the NVR. Slide Show Interval: Adjust the duration each channel is displayed during a sequential view. You can choose between 2 and 10 seconds per channel.
8.1.2 Network ADVANCED Find network values and optimize connectivity based on your Internet connection. In most cases the values should populate automatically once your NVR is connected to the Internet. The values in this section should only be adjusted if you are an advanced user and have extensive experience in device networking. DHCP: Network configuration mode that gathers the network values automatically from DHCP server. If unchecked this value can be set manually.
8.1.3 DDNS DDNS Function: Enable or disable the usage of the DDNS service on the NVR. DDNS Provider: Set to the NightowlNVR server when using the Night Owl free domain name server. (Default and only option). URL: Set to the URL name you created when registering your DDNS. Username: The User ID created during the DDNS registration process. Password: The password created during the DDNS registration process. Test: Tests to ensure the configuration set is correct.
8.1.4 Video Alarm Camera: Select the camera for which you want to adjust motion alarm settings. Detection: Enable motion alarms. Motion Sensitivity: Adjusts the sensitivity of the motion sensor for the camera selected. A lower setting will require more movement in the camera range to begin recording. By default, your NVR’s motion sensitivity is set to High. Pre-Recording: Number of seconds that are pre-recorded before motion is detected. This option is fixed to 5 seconds.
8.1.4 (a) Notification Schedule Schedule #: Allows you to set up to 4 ranges throughout the day where motion alerts will be sent to your smart device. Weekday: Allows you to select which day the schedule applies to. 8.1.4 (b) Area Setup 1 2 3 4 1 Instructions: A series of instructions on how to set the motion detection area. Blue boxes denote areas that will detect motion whereas uncolored boxes denote areas that will not detect motion.
8.2 Cameras Menu Adjust or modify individual camera settings connected to your NVR. 8.2.1 Status Table: Table shows the cameras connected to the NVR, the resolution of the main or sub stream video, the maximum speed at which that stream will be transmitted and the firmware version of the camera. Refresh: Refreshes the information in the table. Main Stream: Shows main stream resolution in the table. Sub Stream: Shows sub stream resolution in the table.
8.2.2 Add Camera 1 4 5 6 2 7 8 9 10 11 3 12 13 1 Protocol: Establishes the protocol used by the NVR when it is looking for cameras to pair with. 2 Table 1: Shows the cameras available to pair with the NVR. 3 Table 2: Shows the cameras already paired to the NVR. 4 Wireless Add: Initiates the discovering and pairing process for available wireless cameras.
8.2.2 (a) Edit IPCam Model: Shows the protocol of the camera. IP Address: Network address of the connected camera. Subnet Mask: The range of IP addresses that can be found in the network. This should always be set to the default address 255.255.255.000. MAC Address: The unique identifier assigned to the network interface of the camera for communications at the data link layer. Port: Allows access to your camera with your computer through your LAN or the Internet. The default value is 80.
8.2.2 (b) Wireless Add 1 2 3 1 Number of Cameras Connected: Shows the number of cameras paired to the NVR. 2 Camera Table: Shows the IP Address and MAC Address of all the cameras already paired to the NVR. 3 Exit: Return you to the Add Camera submenu. 8.2.2 (c) Advance Multiply Network Segment: Enable or Disable the capability to add wireless cameras not provided by Night Owl. Disclaimer: This option may not be available for all third party wireless cameras.
8.2.2 (d) Manual Edit Camera: Select the camera you want to edit. Protocol: Shows the protocol of the selected camera. Private (Night Owl), ONVIF (Standard). IP Address: Network address of the connected camera. Port: Allows access to your camera with your computer through your LAN or the Internet. The default value is 80. Audio Format: Audio codec used for the two-way audio communication. The default value is G711a but G711u can also be used.
8.2.2 (e) Repeater Diagram: Shows the dependency of the Wi-Fi signal for each camera connected. What is shown in the above diagram is CH1, CH2, CH3, CH6 and CH7 connected directly to the NVR, CH4 connected in Daisy Chain to CH3 where CH3 works also as a repeater and CH5 connected in Daisy Chain to CH4 where CH4 works also as a repeater. The CH8 is disconnected. Table: Shows the signal strength off each connected camera. Refresh: Will update the diagram with any changes made.
8.2.3 (a) Image Settings Hue: Changes the color mix of the image. Brightness: Changes how light the image appears. This feature does not extend or enhance night vision mode. Saturation: Alters how much color is displayed in the image. The higher the saturation, the more bright and vivid colors will appear. Contrast: Increases the difference between the blackest black and the whitest white in the image. Useful if sections of the image are “grayed out”.
8.2.4 Video Quality Camera: Select which camera to edit. Resolution: Choose a resolution based on your TV or monitor capabilities. Resolution by default is 1080p (1920 x 1080). Limited Rate: Adjusts the amount of data transferred while streaming. The default setting is sufficient for most networks. Quality: By default, quality is set to Highest. Framerate: Increases or decreases the frames per second of the streaming video, depending on your connection speed. Higher FPS equals better video quality.
8.2.5 Cam Firmware Upgrade Table: Shows the IP and firmware version of all connected cameras. Camera Firmware Update From: Allows you to choose the source of the firmware upgrade (Network or USB). Network is preferred. Start: Begins the process of updating the firmware of the selected camera.
8.3 Record The Record menu will allow access to the Record Settings and Export Recordings submenus. From these submenus, it will be possible to manage the settings for those categories. 8.3.1 Status 2 3 1 4 5 6 1 Camera: Choose which camera to edit. 2 Continuous: Enable the selection of the continuous recording in the time diagram. 3 Motion: Enable the selection of the motion recording in the time diagram. 4 None: Disable the selection of both continuous and motion recordings.
8.3.2 Export Recordings Search and playback all recorded video from this menu. Choose your desired date and times from the options below, then click Play to view recorded video. Right-click to exit back to the menu screen. Camera: Select which camera(s) to search for recordings. Recording Mode: Select which recording type to search for. Choose Continuous, Motion or both. Search Time: Set a date and time range to search for recordings. Table: Shows all the recordings found with current search parameters.
8.4 Hard Drive Hard Disk List: List of all the hard drives, including their characteristics, installed on the NVR. Format: Reformats the HDD, erasing all stored recordings. If the HDD is malfunctioning, a reformat is recommended before replacement. Disable: Allows you to choose Disable or Enable the automatic deletion of old files. This feature, if Enabled, will automatically delete all files not within the specified day range.
8.5 System The System menu will allow access to the System Settings, including, NVR WiFi Settings, User Management, Device Info, Log and Camera Speed submenus. From these submenus, it will be possible manage the settings for those categories of the NVR. 8.5.1 System Settings Time Zone: Select the correct time zone for your location. Date Format: Choose the display format for the date. You can select Month/Day/Year, Year/Month/Day or Day/Month/Year.
8.5.1 (a) Advance Sync Time Server: Choose which NTP server to sync the date and time with. Preference Host: Allows the user to set the desired NTP server. Auto Sync Time: Determine how often the NTP server will sync. Schedule: Schedule the NTP server sync. 8.5.1 (b) Setup Enable: Enable or Disable the DST. Date: Determine the dates and times for the DST. DST Offset: Determine the time offset to be altered during DST.
8.5.2 NVR WiFi Settings SSID: The Wi-Fi name of the NVR. Connect Information: Lists all of the MAC addresses for connected cameras and their signal strength. 8.5.3 User Management Set Password: Change the password for the selected user.
8.5.4 Device Info Device Name: Create a unique device name for easy reference. Device Model: Displays your NVR model number. UID: Unique Device ID number that identifies your NVR. Hardware Version: The current hardware version of your NVR. Firmware Version: The current firmware version of your NVR. Built Time: The date and release time for the current firmware. Support Web: Night Owl support site web address. QR Code: QR code that represents the UID number of the NVR.
8.5.5 Log Event Type: Select the type of event log you would like to Search for. Each choice corresponds to an action or event that was triggered and noted within the system. From Time: The date and time to start the search. Till Time: The date and time to finish the search. Search: Performs a search of the logs. All items found will appear in the table. Table: Lists all the events found under your search parameter. 8.5.
8.6 Maintain The Maintain menu will allow access to the Sys Maintenance, Firmware Update and Factory Default submenus. From these submenus, it will be possible manage the settings for these categories. 8.6.1 Sys Maintenance Auto Reboot: Determine how often an auto reboot will occur. Schedule: Schedule the reboot frequency. Next Reboot: Shows the date and time of the next reboot. Reboot: Manually reboot the NVR.
8.6.2 Firmware Update Manual Update: Manually update the NVR firmware. Start: Begin the manual update using the chosen method. Automatic Update: Will check for the latest firmware online. Requires an Internet connection. Upgrade when finish download: The system will install the firmware after it is downloaded. 8.6.3 Factory Default Features: By default, All is selected. However, you can deselect those features you do not want restored to Factory Default. Select Apply to restore.
CHAPTER 9 GLOSSARY 76
Chapter 9: Glossary DDNS: Dynamic Domain Naming System. Method for automatically updating hostnames, address or other information like a URL on a given name server. DHCP: Dynamic Host Configuration Protocol. A network protocol that allows a server to automatically assign a device and IP address. IP: Internet Protocol. Protocol for standard communications across the Internet. ISP: Internet Service Provider. An organization that provides services for accessing or using the Internet. OSD: On Screen Display.
CHAPTER 10 WARRANTY 78
Chapter 10: Warranty NIGHT OWL, LLC (‘Night Owl”) provides the following warranty to the original retail purchaser only (the “Purchaser”) with respect to this product (the “Product”): For a period of one (1) year after the date of sale, the Product shall be free from manufacturing defects in material and workmanship. In the event that the Product is defective, the Purchaser must return the Product at Purchaser’s cost (no CODs) to the address below, with the original proof of purchase receipt.
Returns Under This Warranty In order to obtain service, please make sure that you have registered your product on-line no later than thirty (30) days after purchase at www.NightOwlSP.com in the warranty registration section or in any other manner described in the instructions. Disclaimer Certain uses, publication and/or distribution of video/audio recordings from security cameras and/or audio devices are prohibited or restricted by federal, state and local laws.
CHAPTER 11 TROUBLESHOOTING 81
Chapter 11: Troubleshooting If a problem occurs, you may be able to easily correct it yourself. The following table describes some common issues and their most likely solutions. Please refer to the table before calling technical support. Error Possible Causes Solutions 1. Confirm that all cables are connected correctly. Cable from power adapter is 2. Confirm that the power loose or is unplugged. adapter is securely connected to the back of the unit. 1.
Error The image on the NVR appears, but does not have sound. A “whirring” noise is coming from the system. Possible Causes Audio cables are loose or have been disconnected. Check the AUDIO connection to the NVR. Audio channels are disable. Right click in Live View and ensure Volume is enabled. Volume on external speakers (not included) is low or off. Increase volume on external speakers (not included). Fan is active. The noise means the exhaust fan is working normal. The system beeps at startup.
CHAPTER 12 USER INFORMATION 84
Chapter 12: User Information Be sure to write down all the important information below and place it in a secure location. General NVR Information NOTE: Your Component Model Number can be found by accessing the System menu and Device Info submenu. Admin Password: User Password: Component Model Number: Internet Login Information NOTE: This information can be found within the General Menu tab under Network in your NVR’s Main Menu.
For troubleshooting guides, FAQs, video tutorials and more: Please visit www.NightOwlSP.com. Click the Support tab. Type WNVR201 in the top right search bar. Access the support material needed. CONTACT US PHONE (English, Spanish & French) EMAIL WEBSITE 1.866.390.1303 Live Chat 24/7, 365 days a year Sales@NightOwlSP.com • How-To Videos • Manuals Sales / Technical Support Sales Support Technical Support 24/7 Product Support Support@NightOwlSP.com www.NightOwlSP.
