USER’S MANUAL THD 3.0 SERIES Specifically Designed for Smartphones www.NightOwlSP.
Thank you for choosing Night Owl Security Products! By purchasing a Night Owl product, you receive a one (1) year warranty covering manufacturing defects in material and workmanship. In addition to warranty and technical support benefits, you will have access to our multitude of free instructional “How to Videos”. You can also view our instructional videos by clicking the “How to Videos” tab within your product’s page on our website. Register at www.NightOwlSP.
TABLE OF CONTENTS 3
Table of Contents Chapter 1: FCC Warnings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Chapter 2: Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Chapter 3: App Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Chapter 4: Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 4.
7.2.4 Login. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Chapter 8: Menus and Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 8.1 Video Playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 8.2 Search/Export. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 8.
8.7.3 Import/Export . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8.7.4 Upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8.7.5 Default. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chapter 9: Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chapter 10: Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CHAPTER 1 FCC WARNINGS 7
Chapter 1: FCC Warnings FCC This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference and (2) this device must accept any interference received, including interference that may cause undesired operation. FCC Compliance Statement These limits are designed to provide reasonable protection against frequency interference in residential installation.
CHAPTER 2 SAFETY INSTRUCTIONS 9
Chapter 2: Safety Instructions USE THE PROVIDED POWER ADAPTER. Do not use this product with a power source that applies more than the specified voltage. NEVER INSERT METAL INTO THE DVR CASE OR ITS OPENINGS. Inserting metal into the DVR case may cause electric shock. DO NOT OPERATE IN WET OR DUSTY AREAS. Avoid placing the DVR in areas such as a damp basement or dusty attic. DO NOT EXPOSE THE DVR TO RAIN OR USE NEAR WATER.
CHAPTER 3 APP OVERVIEW 11
Chapter 3: App Overview NOTE: The following instructions lead you through the steps for downloading the correct application for your Smart Device. Please refer to Pg. 33 of this User’s Manual for instructions on how to create an account and add your device. Night Owl fits right in with your mobile lifestyle by allowing you to remotely monitor your home or business.
CHAPTER 4 SPECIFICATIONS 13
Chapter 4: Specifications 4.1 System Requirements Please be sure that your PC/MAC® complies with the following specifications: • • • • PC Operating System; Windows® 7, Windows® 8/8.1 and Windows® 10 PC Browser: IE®8, and above (System requirements for PC Browser are for on-line viewing only) MAC Operating System: MAC OS X® 10.9 and above MAC Browser: N/A Please be sure that your mobile device complies with the following specifications: • • Android™: 4.
REAR VIEW 3 5 VGA AUDIO IN 7 GROUND VIDEO IN HDMI AUDIO OUT LAN / USB POWER 12V 1 2 4 6 8 Images used are for reference only. Your product may vary slightly. An 8 channel model is displayed above. 1 Video Inputs – Video inputs allow for the connection of BNC cameras. 2 HDMI Output – HDMI output allows for the video connection. If the TV/Monitor has an HDMI input, connect the HDMI cable from the HDMI output port on the DVR to the HDMI input port on your TV/Monitor.
4.2.2 Camera Diagram CAMERA 3MP Resolution IR Cut Filter Wide Viewing Angle 80º Night Vision up 130 ft. Infrared PIR Sensor 3-Axis Mounting Bracket (Vandal-Proof Wire Camera Protection) Video/Power Cables NOTE: Connect all cameras locally before final placement to ensure that all components function properly. 4.2.3 Mouse Diagram MOUSE Live Viewing: Double-click the left button on any camera view in split-screen mode to bring it to full screen display.
CHAPTER 5 CAMERA INSTALLATION 17
Chapter 5: Camera Installation 5.1 Video/Audio NOTE: Connect all cameras locally before final placement to ensure that all components function properly. 1 Locate an included 60 foot Video/Power cable. 2 Connect a camera to one end of the cable by matching the BNC connectors and DC power connectors. 3 Audio enabled cameras (not included) will have an additional (white) RCA connection which will transmit the audio signal and will connect to the audio in port on the back of your DVR.
Cameras, additional cables, power adapters and splitters only included in certain security kits. Check the product packaging for detailed kit contents. Make sure all cameras are working prior to mounting by connecting them as described in the section above. Once all cameras are confirmed to be fully operational, you can run the cables and mount the cameras at their final locations. 5.3 Mounting the Cameras Connect all cameras locally before final placement to ensure that all components function properly.
Follow these instructions to correctly install your cameras. 1 Locate a camera and choose a location where you would like to mount the camera. 2 Indicate screw positions by marking three holes on the surface where you plan to mount the camera, using the holes in the camera base a guide. 3 Using a drill bit slightly smaller than the included screw anchors, drill into the mounting surface using the guide marks you placed in the previous step. 4 Insert the screw anchors.
CHAPTER 6 DVR INSTALLATION 21
Chapter 6: DVR Installation 6.1 Connecting to a TV (via HDMI) 1 Locate the included HDMI cable. 2 Plug one end of the cable into the HDMI port on the back of the DVR. 3 Connect the other end of the cable to an available HDMI input on your TV or monitor. 4 Select the appropriate video input channel on your TV or monitor to view the DVR. If your TV does not have an HDMI port, you will need to purchase a VGA video cable.
6.2 Power 1 Locate the labeled DVR power adapter. NOTE: The camera power adapter and DVR power adapter should never be interchanged. DVR power adapter may vary slightly. 2 Plug the included power adapter cable into the back of the DVR. 3 Plug the other end of the power adapter cable into an available wall outlet. If you are using an uninterruptible power supply (UPS), plug the adapter cable into one of its output sockets.
CHAPTER 7 GETTING STARTED 24
Chapter 7: Getting Started 7.1 Startup Wizard When your DVR is powered on it will display the Night Owl logo while initializing. After initialization, you will be prompted to use the Startup Wizard. Follow the on-screen instructions to: Complete the basic setup of your DVR. Test your cameras locally. Upgrade the firmware. Create an Admin password. Set up the Night Owl X or Night Owl X HD app. Configure the recording settings. Configure notifications.
7.1.1 Camera Test The Camera Test screen of the Startup Wizard serves as a reminder to test the camera connections to the DVR. If a connected camera displays a “No Signal” message, please visit www.NightOwlSP.com and click on the Support tab. 7.1.2 Network Check The Network Check screen of the Startup Wizard displays instructions for how to connect your DVR to the Internet.
The Advanced Network Configuration tab is recommended only for advanced users. Once the internet connection has been established, the Startup Wizard will display a successful connection screen. If your DVR is not able to establish Internet connectivity, a Connection Failed screen will appear. Follow the instructions on this screen to re-test the network.
7.1.3 Firmware Check The Firmware Check screen of the Startup Wizard will automatically check for a firmware update. The Startup Wizard will notify you if a firmware upgrade alert is detected. Please select “Update” to download and install the latest firmware available for your system. The DVR will restart automatically when the update is complete. This may take up to 10 minutes, please be patient. NOTE: Do NOT turn off your DVR or disconnect it from the Internet while the system is upgrading.
7.1.4 Password Creation The Password Creation screen of the Startup Wizard requires you to create an admin password for your DVR system. Night Owl strongly suggests that you write down your admin password on page 5 of the Quick Setup Guide of your DVR, as you will be required to log in any time you want to configure or adjust your system settings. This screen will also require that you set a recovery email address in the event that your admin password is forgotten.
7.1.5 Date and Time Setup The Date and Time Setup screen of the Startup Wizard will allow you to set the current date and time. You may choose to use Network Time Protocol (NTP) to auto-configure the current date and time. NOTE: You must be connected to the Internet to use NTP. 7.1.6 Night Owl Apps The Night Owl Startup Wizard gives you information on where to find the Night Owl X app and how it can be used to remotely view your DVR recordings and live stream.
Once you have installed the Night Owl X or Night Owl X HD app on your smart device and created an account, you can scan the QR code on the Startup Wizard to configure your DVR with the Night Owl X or Night Owl X HD app! NOTE: In order to view your system remotely, your DVR must be connected to the Internet. Please follow the next steps for creating and using your Night Owl X or Night Owl X HD account.
7.1.6 (a) Using Night Owl X and Night Owl X HD Download and Install Application 1 Download the appropriate App from the App Store or Google Play Store and install the application on your device. NOTE: Use correct app for compatibility. Smartphone: Night Owl X Tablet: Night Owl X HD NOTE: Setup is the same for phone and tablet. 2 Create an account using an email address for the username and a password between 6–20 characters. This account allows the user to login to multiple Night Owl devices.
Connecting and Adding your Device NOTE: When adding a new device, it may take 5–10 minutes before you begin receiving notifications. A device can be added to the Night Owl X app by using the application’s Smart Auto Detection or through a QR Code Setup. With Smart Auto Detection, your DVR will automatically be detected by the Night Owl X software, making connecting easy! To use this preferred method, ensure your Smart Device and DVR are both on the same network.
Login to your App 5 On the Device Login screen, enter the login information for the DVR (Remember, the DVR login and Night Owl X app login are different). The DVR username is admin by default. If you are not the admin, login with your username credentials. If you do not have a username and password, please contact the admin and have them create one for you using the instructions on page 7 of your QSG. admin is case sensitive (all lowercase).
7.1.6 (b) App Overview Live View Displays real-time footage of your system. Settings Display connected devices, change view layout, view favorites, manage accounts and access the help section. Playback View recordings & images and save them to your phone’s album. 35 Notifications Manage custom Push Notifications.
7.1.7 Password Verification The Password Verification screen of the Startup Wizard will display your Admin password. Night Owl strongly recommends writing down your password within the Quick Setup Guide of your DVR. 7.1.8 Camera/Channel Settings The Camera/Channel Settings screen of the Startup Wizard serves as a reminder to mount your system’s cameras in the final position so you can make accurate adjustments to positioning, detection area and channel sensitivity.
7.1.9 Camera Adjustment The Camera Positioning screen of the Startup Wizard shows how you can use the Live View feature of the Night Owl X or Night Owl X HD app to easily adjust your cameras’ position and viewing angle. 7.1.10 Channel Settings The Channel Settings screen of the Startup Wizard explains in detail how you will configure your Channel Settings.
The Channel Settings screen of the Startup Wizard explains in detail how you will configure your Channel Settings. 7.1.11 Default View The Default View screen of the Startup Wizard allows you to select the default view of the monitor connected to your DVR.
Live View: 1*1 channels onscreen Live View: 2*2 channels onscreen Live View: 1+5 channels onscreen Live View: 1+7 channels onscreen Live View: 3*3 channels onscreen 7.1.12 Helpful Links The Helpful Links and Support screen of the Startup Wizard contains QR codes linked to: DVR Troubleshooting Guide PC/MAC® software download page DVR Support page Remote Viewing Support page For more information, visit www.NightOwlSP.com and click the Support tab at the top of the page.
7.1.13 Wizard Complete Once you have successfully completed the Startup Wizard, click Finish to begin using your Night Owl DVR.
7.2 Displays and Icons The following sections will describe the main screens you will access for login, playback, recording and configuration. 7.2.1 Live View (All Channels) After you have completed the initial setup of your DVR through the Startup Wizard, whenever you power on your DVR, the first thing you will see is the Live View screen. Live View is the default display mode of your DVR. It is where you can watch live images from your cameras and access the DVR Menu.
7.2.2 Right-Click Menu 1 2 2a 3 2b 4 2c 5 6 7 1 Menu: Open the Main Menu. 2 Viewing Options: Manually locks or unlocks screen. Once the screen is locked, you will need to enter your username and password to gain access. 2a Single Camera View: Open a single channel for viewing in full-screen mode. The slide-out menu contains a list of channels to choose from. 2b Multi Camera View: Select a multi-screen viewing option, where you will be able to see multiple video feeds at once.
7.2.3 Channel Toolbar The Channel Toolbar is a ‘shortcut’ to commonly used DVR functions which you can use to operate a particular channel. Whether you want to playback recordings, zoom in on the image or just adjust the camera’s image settings, the Channel Toolbar is a quick and convenient way to keep up with what is happening on your cameras. To open the Channel Toolbar, simply left-click on the channel you would like to operate.
7.2.4 Login Any time you want to configure or adjust your system settings you will be required to log in by entering your Username and password. It is important you save your login information or you will not be able to access your DVR. Be sure to store your Username and password in a safe location (Night Owl suggests page 5 of your QSG). You will need this information to access the main menu. User: Enter the Username you created in the Startup Wizard or User Menu.
CHAPTER 8 MENUS AND SETTINGS 45
Chapter 8: Menus and Settings Some menu screens will allow you to copy similar settings to multiple channels. Choose the channel you would like to copy information from in the first dropdown box (Copy), then select the channel you would like to copy the information to from the second dropdown box (To). Click Copy when the proper channels have been chosen. Be sure to click Apply to save all changes you make in the menus. If you do not save the changes, they will not be applied.
Menu The main menu lets you access many of your DVR’s great features. You can customize camera names, keep track of recent events, create recording schedules, configure advanced motion detection settings, check up on the hard drive’s condition and change other DVR settings. Video Playback: Search and watch all video recordings by channel, type of recording, date or time period. Search/Export: Copy or backup footage from the DVR.
8.1 Video Playback The Video Playback menu allows you to search your DVR’s Hard Drive for recorded video. You may view, tag and export video clips from within this menu. 1 2 3 4 1 Playback Type: Choose which video recordings to playback. Options are: Normal (i.e, Motion and Continuous, Event, Tag, Smart, Sub-periods and External File.) 2 Camera Selection: Search for recordings from one or more cameras. 3 Calendar: Appears when you select Normal playback.
4 5 6 7 8 9 4 Start / Stop Clipping: Clip interesting parts of the recorded video by setting the mark in and mark out points on the video recording. When a video file is playing, click the Start Clipping button at the mark in point and click it again at the mark out point. Multiple mark in and mark out points can be applied. 5 Lock File: This feature allows you to lock clips on the DVR, preventing them from being overwritten.
21 10 11 12 13 14 15 16 17 18 19 20 10 Reverse Playback: Playback the video in reverse. 11 Stop: Stop playback. 12 Pause playback: Click again to resume playback. 13 30s Rewind: Rewind video by 30 seconds. 14 30s Fast Forward: Fast forward video by 30 seconds. 15 Rewind: Slow down video playback (x1/2, x1/4, x1/8, Single Frame). 16 Fast Forward: Speed up video playback (x2, x4, x8, xMAX).
8.2 Search/Export When a video is recorded, it is stored as a file on your DVR’s hard drive. In this menu, you can copy video recordings from your DVR’s hard drive to an external storage device such as a USB flash drive. NOTE: Before exporting a video file, the external USB flash drive or memory stick MUST be in FAT32 file format. Steps to export recordings: 1 Connect a USB storage device to the USB port on the back of the DVR.
5 I n the Device Name list, make sure your USB device is the current selection. You can also create a new folder in your USB device to store your DVR recordings by clicking New Folder. 6 Click Export. 7 elect Video and Log, then click OK to begin copying the selected recordings to your USB storage device. S Wait until the “Export finished” message is displayed before removing your USB storage device.
3 4 5 6 7 3 PTZ: Configure settings on you DVR to control a PTZ-enabled camera. 4 Motion: Configure the motion detection settings and sensitivity level for each camera. By default, the DVR has motion recording enabled on every channel, configured to operate at an average level of sensitivity. 5 Privacy Mask: Create and place “privacy masks” to conceal parts of the camera’s image on the screen.
Camera Name: You can specify a name of up to 32 characters for the selected camera. By default, all channels are named as the Camera No. field, but this can be set to anything you like. Display Name: Select whether the name of the camera appears on the screen. Display Date: Select whether the current date appears on the screen. We strongly recommend leaving this box checked, and ensuring that the date is correct. Date Format: Select how you want the date to be displayed. The default format is MM-DD-YYYY.
Contrast: Increase the difference between the blackest black and the whitest white in the image. Useful if sections of the image “grey out” but setting the contrast too high will degrade image quality. Saturation: Alter how much color is displayed in the image. The higher the saturation, the more bright and vivid colors will appear to be. Hue: Change the color mix of the image. Sharpness: How crisp your images will be. Setting the sharpness too high will make your pictures look pixelated.
8.3.4 PTZ The PTZ menu applies to any connected PTZ-enabled camera. Camera: Select the camera you want to configure. PTZ Parameter Settings: Settings for a PTZ camera must be configured before it can be used. Preset: A preset is a position within the image that you would like the camera to focus on. Patrol: Patrol mode instructs your DVR to automatically move the camera according to the preset positions that have been created.
8.3.5 Motion In this menu, you can adjust or modify individual camera settings connected to your DVR. Camera: Select the channel you want to configure. Sensitivity: Move the slider to set a value between MIN and MAX. The closer to MAX the slider is set, the more sensitive the motion detection will be. Full Screen: Select the entire view area of the camera preview window for motion detection. Pre-Record: The number of seconds the DVR will record before the scheduled time or event occurs.
8.3.6 Privacy Mask In this section of the menu, you can create and place “privacy masks” to conceal parts of the camera’s image on the screen. This restricts what can be seen in Live View and on the video recording–useful when you want to protect personal privacy or sensitive areas. You can place up to four zones per camera to hide from view. Click and drag on the preview window to select the area you want to hide.
Settings: Specify the DVR’s actions when it detects tampering on the selected camera. Options available are: Full Screen Monitoring: The affected camera’s screen is displayed in full screen mode. Audible Warning: A continuous audible beeping is heard from the DVR. Push Notification: A warning message is sent to the Night Owl X client software. Send Email: If you have configured your email account details, an alert is sent to your email address.
8.4 Record This menu allows you to edit DVR record scheduling, video quality settings and set overwrite preferences. 8.4.1 Schedule Within this menu, you can specify when the DVR records video and under what mode for each channel. By default, all channels are armed to use Motion Detection as their recording mode. The schedule presented on-screen applies to one camera over one entire week. There is a 24-hour timeline for each day of the week.
How to change the camera’s recording schedule: 1 In the Camera list, select a channel. 2 To set a recording mode for a specific time and day, first select the mode and then click the corresponding square(s) in the timeline. The color of the square changes to the assigned recording mode. To quickly cover a large portion of time squares, you can simply click and drag the mouse over the squares corresponding to your desired days and times.
Recording Quality Settings: You can change Main Stream settings for both Continuous and Event recordings, and it is recommended to select the same settings for both recording types. Resolution: The number of frames per second (fps) that the DVR will record. Video Quality: The actual amount of data that the DVR uses to record video. Options are low, medium and high quality. The higher the bitrate, the more space each recording takes up on the hard disk.
8.4.3 Overwrite Recordings The Overwrite option is enabled by default. This allows the DVR to be able to record events as they happen. If the hard drive is full, the DVR will record over recordings already stored on the hard drive. The DVR will always record over the oldest files on your hard drive first. 8.5 Hard Drive This menu allows you to format the hard drive(s) in the DVR. Do not format a drive that already has data on it, as the initialization process will erase any information on the drive.
8.6 Configuration Within this menu, you can configure general, network, live view, system events and user settings for your DVR system. 8.6.1 General The General tab of the Configuration menu will allow you to access display and system settings for your DVR. 8.6.1 (a) General In this section of the menu, you can configure general DVR settings such as language, time and date, mouse pointer speed, and more. Language: The language to display the DVR’s menus, alerts and other communications.
8.6.1 (b) DST (Daylight Savings Time) In this section of the menu, you can configure settings related to daylight savings time. Auto DST Adjustment: DST will adjust automatically. Enable DST: Enable this setting if you want the DVR to adjust the time when daylight savings time begins. From/To: Define when daylight savings applies to your location. DST Bias: This refers to the difference in minutes, which is typically 60 minutes in many locations. 8.6.
8.6.2 Network ADVANCED In this menu, you can configure network settings for your DVR, obtain information regarding remote access and email notifications. 8.6.2 (a) General In this section of the menu, you can manually configure network settings for your DVR. It is usually not required as the DVR automatically configures them for you when you connect the DVR to your router via the Ethernet cable.
8.6.2 (b) Remote Access This section of the menu will show you how to pair the Night Owl X app with your DVR. 8.6.2 (c) DDNS Enable or Disable DDNS service to view your DVR from a computer. Device Domain Name: Set to the domain name you created when registering your DDNS. User: The Username created during the DDNS registration process. Password: The password created during the DDNS registration process.
8.6.2 (d) NTP You can configure the NTP server details to obtain current date and time. Enable NTP: Enable the DVR to connect to an NTP server. Interval (min): The amount of time in minutes that will elapse between the DVR updating its internal clock to match that of the NTP server. The default period of 60 minutes is recommended. NTP Server: The default server used to obtain accurate date and time.
Username: The Username for the outgoing email account. Password: The password for the outgoing email account. SMTP Server: The SMTP server address of your email provider. For commonly used mail server settings, see “Common Email Provider Settings” below. If your email provider is not listed in the table, use your Internet browser to easily find your email provider’s server address and port by searching ‘smtp settings’ followed by the name of your email provider.
iCloud Server Address: smtp.mail.me.com Port: 587 Requires SSL: Yes Outlook.com Server Address: smtp.live.com Port: 587 Requires SSL: Yes 8.6.3 Live View These options allow you to configure Live View display settings. Video Output Interface: The default output is VGA/HDMI. Live View Mode: Select which Multiview format to be the default in Live View mode.
8.6.4 System Events In this section of the menu, you can enable the DVR to monitor for alarm events or exceptions. An exception is any deviation from the DVR’s normal behavior– phrased another way, it’s like saying the DVR’s been working fine except for these events. Enable Event Hint: Enable the DVR to monitor for alarm events and system exceptions. When an exception occurs, the DVR displays the icon on the Live View screen.
Audible Warning: A continuous audible beeping is heard from the DVR when an exception occurs. Push Notification: A warning message is sent to the Night Owl X client softwarewhen an exception occurs. Send Email: If you’ve have configured your email account details, an alert is sent to your email address when an exception occurs. 8.6.5 User Within this section of the menu, you can change the Admin account’s password and configure Guest and Operator accounts to have restricted access to the DVR.
8.7.1 System Info The System Info tab of the menu contains your DVR’s system information, camera status, recording and network configuration and the status of your hard drive. 8.7.1 (a) Device Info Within this menu, you can view your DVR’s (default) name, model, serial number, firmware version, hardware version and request for a firmware upgrade. To upgrade your firmware online, click the Check Update Button.
8.7.1 (c) Record In this section of the menu, you can check on the recording settings for each camera connected to the DVR. You can also find out if any camera has a recording in progress. 8.7.1 (d) Network In this section of the menu, you can view your current network settings.
8.7.1 (e) HDD In this section of the menu, you can check on the status of hard drives connected to the DVR. 8.7.2 Log Information The DVR continuously creates information logs for every alarm event, operation and exception as they happen. These logs are stored in the DVR’s hard drive and can be viewed and exported at any time.
To Export logs: Click Search and Export. 8.7.3 Import/Export In this section of the menu, you can export or import a configuration file containing all the DVR settings you have customized, including your recording settings, schedule, and so on using a USB storage device. This will come in handy as it will save you time if you need to reset the DVR back to factory default settings.
8.7.4 Upgrade In this section of the menu, you can upgrade the firmware of the DVR by using a USB storage device. NOTE: This feature is for advanced users only, unless directed by a technical support agent, please disregard this menu screen. How to upgrade DVR firmware using a USB device: 1 Connect a USB storage device containing the firmware update file to the USB port on the back of the DVR. 2 Click Refresh. In the Device Name list, make sure your USB device is the current selection.
You can reset the DVR and load factory default settings. There are two options available: Factory Default: Will reset all the parameters including network and user settings. Restore Defaults: Will do the same but will maintain your network and user settings. The DVR will reboot after you click Yes.
CHAPTER 9 GLOSSARY 79
Chapter 9: Glossary DDNS: Dynamic Domain Naming System. Method for automatically updating hostnames, address or other information like a URL on a given name server. DHCP: Dynamic Host Configuration Protocol. A network protocol that allows a server to automatically assign a device and IP address. IP: Internet Protocol. Protocol for standard communications across the Internet. ISP: Internet Service Provider. An organization that provides services for accessing or using the Internet. OSD: On Screen Display.
CHAPTER 10 WARRANTY 81
Chapter 10: Warranty NIGHT OWL, LLC (‘Night Owl”) provides the following warranty to the original retail purchaser only (the “Purchaser”) with respect to this product (the “Product”): For a period of one (1) year after the date of sale, the Product shall be free from manufacturing defects in material and workmanship. In the event that the Product is defective, the Purchaser must return the Product at Purchaser’s cost (no CODs) to the address below, with the original proof of purchase receipt.
Returns Under This Warranty In order to obtain service, please make sure that you have registered your product on-line no later than thirty (30) days after purchase at www.NightOwlSP.com in the warranty registration section or in any other manner described in the instructions. Disclaimer Certain uses, publication and/or distribution of video/audio recordings from security cameras and/or audio devices are prohibited or restricted by federal, state and local laws.
CHAPTER 11 TROUBLESHOOTING 84
Chapter 11: Troubleshooting If a problem occurs, you may be able to easily correct it yourself. The following table describes some common issues and their most likely solutions. Please refer to the table before calling technical support. Error Solutions 1. Confirm that all cables are connected correctly. Cable from power adapter is 2. Confirm that the power loose or is unplugged. adapter is securely connected to the back of the unit. 1.
Error There is no picture on selected channels/camera picture Is not being displayed. Possible Causes Camera cables are loose of have become disconnected. Audio cables are loose or have been disconnected. The image on the DVR appears, but does not have sound. Audio channels are disable. Volume on external speakers (not included) is low or off. The system beeps at startup. 86 Solutions 1. Check the camera video cable and connections. 2.
CHAPTER 12 USER INFORMATION 87
Chapter 12: User Information Be sure to write down all the important information below and place it in a secure location. General DVR Information NOTE: The Mac Address can be found within the Network tab of your DVR’s Maintenance Menu. The Component Model Number can be found within the Device Info tab of your DVR’s Maintenance Menu.
For troubleshooting guides, FAQs, video tutorials and more: Please visit www.NightOwlSP.com. Click the Support tab. Type THD30 in the top right search bar. Access the support material needed. Contact Us PHONE (English, Spanish & French) Sales/ Technical Support 1.866.390.1303 Live Chat 24/7, 365 days a year EMAIL Sales Support Sales@NightOwlSP.com Technical Support Support@NightOwlSP.com WEBSITE 24/7 Product Support • How-To Videos • Manuals www.NightOwlSP.
