User Guide

More information can be found on https://netvue.zendesk.com/hc/en-us.
Frequently Questions
Q: Does the camera work on 5G Wi-Fi?
A: NETVUE ourdoor security Camera only supports 2.4G Hz Wi-Fi, not 5G Wi-Fi.
Q: Network connection problem
A: First, please confirm the device status is on.
1.keep the device in a 2.4G WIFI environment with good signal.
2.Re-configure WIFI
3. Change another 2.4G WIFI/Hotspot
4.Reset power of the device
If these methods still can not help you to connect the internet, please contact the R&D group.
If they still can not solve your problems, please contact [e-mail] for a new
replacement.
Q: Not wireless?
A: NETVUE outdoor camera needs to be charged. There will be a black adapter in the accessories of
the outdoor camera, and the NETVUE outdoor camera needs to be used with the adapter.
Q: Motion Detection not working?
A: First, Please make sure you have allowed the Netvue app to send you notifications in your phone's
settings.
Second, Please make sure the "Do Not Disturb" mode is off on your phone, otherwise you won't
get notifications when you locked the screen.
Lastly., Please make sure you have enabled the motion detection features on the Netvue app
device setting.
Q: Unluckily, receive a broken camera even without packing box.
A: It might be used products that Amazon logistic picks a wrong one to you. Please send the photos
of your camera and email [e-mail] for a new replacement.
Q: Night version image is all black.
A: Step1: Please use the "Night Vision Mode" function in the App setting, set it to "always-on" and
save it, and the device is in the forced night vision mode.
Step2: Play again and check if the image is normal.
Step3: If the image is normal, Please set the “Night Vision Mode” function to “Auto” and
save it. Play again and check if the image is normal.
Step4: If the image is abnormal, Please set the “Night Vision Mode” function to “always off” and
save it, then set it to “always-on” and save it. If it is close enough to the device, you should be
able to hear the “Kata” sound of IR Cut switching. Play again and check if the image is normal. If
not, reboot device. After the device is online, please play again. Whether the image is normal.
Still abnormal, contact us [e-mail] for a replacement.