User Manual Orbi Pro Ceiling Satellite Model SRC60 March 2019 202-11917-01 NETGEAR, Inc. 350 E.
Orbi Pro Ceiling Satellite Support Thank you for purchasing this NETGEAR product. You can visit https://www.netgear.com/support/ to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources. Compliance and Conformity For regulatory compliance information including the EU Declaration of Conformity, visit https://www.netgear.com/about/regulatory/.
Contents Chapter 1 Overview Supported Orbi Pro routers and satellites........................................6 Package contents..................................................................................6 Hardware overview...............................................................................7 Power LED.........................................................................................9 LED Bar..............................................................................................
Orbi Pro Ceiling Satellite Network disruption occurs when you use link aggregation.........35 Appendix A Supplemental Information Factory settings...................................................................................37 Technical specifications.....................................................................
1 Overview This manual covers how to set up your Orbi Pro Ceiling Satellite model SRC60 and configure its settings from the Orbi Pro router web interface. For information about how to configure your Orbi Pro router, see the user manual for your Orbi Pro router, which you can download by visiting https://www.netgear.com/support/download/default.aspx.
Orbi Pro Ceiling Satellite Supported Orbi Pro routers and satellites The Orbi Pro Router (SRR60), Orbi Pro Satellites, and the Orbi Outdoor Satellite support the Orbi Pro Ceiling Satellite. You must own an Orbi Pro router to add the Orbi Pro Ceiling Satellite to your WiFi network. The Orbi Tri-Band Mesh WiFi Router (RBR20) and the Orbi Tri-Band Cable Modem Router (CBR40) do not support the Orbi Pro Ceiling Satellite. Package contents Your package contains the items that are shown in the following figure.
Orbi Pro Ceiling Satellite 3. Metal bracket with T-bar and lock screw and four short screws. The metal bracket with T-bar and lock screw are for ceiling mounting. The four short screws are used to attach the plastic mount to the metal bracket. 4. Plastic mount. The mount can be used for either ceiling mounting or wall mounting. 5. Two tall screws and anchors. The screws and anchors are used to attach the plastic mount to a wall.
Orbi Pro Ceiling Satellite 3 4 5 7 6 Figure 3. Bottom panel (facing the ceiling or wall) and back panel 1. Power LED. For more information, see Power LED on page 9. 2. LED bar. For more information, see LED Bar on page 9. 3. DC power connector. You do not need to connect a DC power adapter if you use a PoE+ connection. Otherwise, connect the 12V, 2.5A power adapter that is in the package. 4. LAN 1 PoE+ port.
Orbi Pro Ceiling Satellite 6. Reset button. page 28. For more information, see Reset the satellite to factory defaults on 7. Sync button. on page 14. For more information, see Sync your satellite using the Sync button Power LED The Power LED is located to the left of the LED bar on the top panel. The following table describes the behavior for the Power LED bar. Table 1. Power LED behavior Color LED behavior Solid green Power is on. This is the normal Power LED behavior when the satellite is on.
Orbi Pro Ceiling Satellite Table 3. Sync colors Color LED Behavior Blue The Orbi Pro router and satellite synced, and the connection between the router and satellite is good. Amber The Orbi Pro router and satellite synced, and the connection between the router and satellite is fair. Consider moving the satellite closer to the router. Magenta The Orbi Pro router and satellite did not sync. Move the satellite closer to the router and try again.
Orbi Pro Ceiling Satellite Note: If you are mounting the satellite on a hard ceiling, follow the instructions in Mount the satellite on a wall on page 13. Mount the satellite on a drop ceiling To mount the satellite on a drop ceiling: 1. Slide the T-bar partially into the metal bracket. 2. Attach the metal bracket to the ceiling bar. 3. Push the T-bar over the ceiling bar. 4. Use the lock screw to lock the metal bracket into place.
Orbi Pro Ceiling Satellite 5. Use the four short screws to attach the plastic mount to the metal bracket. 6. Slide the satellite onto the plastic mount. 7. Use the retaining clip to lock the satellite into place. 8. Cable the satellite to your network.
Orbi Pro Ceiling Satellite Mount the satellite on a wall To mount the satellite on a wall: 1. Place the plastic mount on the wall. 2. Mark the wall where the two mounting holes are. 3. If needed, drill holes. 4. Use the two wall anchors and tall screws to attach the plastic mount to the wall. 5. Slide the satellite onto the plastic mount.
Orbi Pro Ceiling Satellite 6. Use the retaining clip to lock the satellite into place. 7. Cable the satellite to your network. Sync your satellite with your Orbi Pro router Use the Sync button on your Orbi Pro Ceiling Satellite to sync your satellite with your Orbi Pro router. You can also log in to your Orbi Pro router and use the router web interface to sync your satellite.
Orbi Pro Ceiling Satellite To sync your satellite using the Sync button on both the Orbi Pro router and the satellite: 1. For the sync process, place your Orbi Pro satellite in an area near your Orbi Pro router. For example, place your satellite in the same room as your router, but not too close to the router. We suggest that you keep a distance of 20–25 feet (about 6–7 meters) between the satellite and the router. 2. Connect your satellite to a power source.
Orbi Pro Ceiling Satellite Color LED Behavior Blue The Orbi Pro router and satellite synced, and the connection between the router and satellite is good. Amber The Orbi Pro router and satellite synced, but the connection between the router and satellite is only fair. Consider moving the satellite closer to the router. Magenta The Orbi Pro router and satellite did not sync. Move the satellite closer to the router and try again.
Orbi Pro Ceiling Satellite Either connect the power adapter to the satellite and to a power source, or connect PoE+ LAN port 1 on the satellite to an Ethernet cable and to a Power over Ethernet Plus (PoE+) switch that can provide 802.3at (PoE+) power. The Power LED on the top panel of the satellite lights solid green. Note: If the Power LED does not light, check the power source or the PoE+ switch. If the Power LED lights red, the power is not at the required 802.3at (PoE+) level.
Orbi Pro Ceiling Satellite Set up your Orbi network with the NETGEAR Insight mobile app You can use the NETGEAR Insight mobile app version 5.5 or a newer version to set up your Orbi Pro network. Note: The NETGEAR Orbi app does not support the Orbi Pro Ceiling Satellite. To find the NETGEAR Insight app, search for NETGEAR Insight in the Apple App Store or Google Play Store. Then launch the NETGEAR Insight app on your mobile device and follow the prompts.
2 Manage Your Orbi Pro Ceiling Satellite This chapter describes how to manage your Orbi Pro Ceiling Satellite’s settings from your Orbi Pro router web interface.
Orbi Pro Ceiling Satellite Update the Orbi Pro Ceiling Satellite and Orbi Pro router firmware You can use the router web interface to check if new firmware is available and update your Orbi Pro satellite and Orbi Pro router, or you can manually update the firmware for your Orbi Pro satellite and Orbi Pro router. Check for firmware updates To check for new firmware using the router web interface and update your router and satellite: 1.
Orbi Pro Ceiling Satellite When the upload is complete, your router and satellite restart. The update process typically takes about one minute. Read the new firmware release notes to find out if you must reconfigure the router after updating. Manually update firmware If the satellite is connected to your router, you can log in to the router to manually upload the firmware to your satellite. WARNING: We recommend that you always update the firmware on your satellite first, and then update your router.
Orbi Pro Ceiling Satellite The Firmware Update page displays. 5. Select the check box next to your satellite’s model name. 6. Click the Update button. 7. If the browser asks you for the admin password, enter the same user name (admin) and password that you entered for the router. The Firmware Update pop-up window of the satellite web interface opens. 8. Click the BROWSE button. 9. Locate and select the satellite firmware file that you downloaded. The firmware file name ends in .img or .chk. 10.
Orbi Pro Ceiling Satellite 5. Click the Browse button. 6. Locate and select the router firmware file you downloaded. The firmware file name ends in .img. 7. Click the Upload button. The firmware is updated. Enable the Sync button After your satellite syncs with your router, the satellite’s Sync button is disabled for security reasons. If you press the Sync button and the satellite’s LED bar pulses magenta, this LED behavior indicates that the Sync button is disabled.
Orbi Pro Ceiling Satellite Turn the satellite LEDs on or off By default, the satellite Power LED and bar LED on the top panel are enabled (see Power LED on page 9 and LED Bar on page 9). You can turn off these LEDs completely, for example, to keep the room dark. To turn the satellite LEDs on or off using the router web interface: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3.
Orbi Pro Ceiling Satellite Change the satellite device name You can change the satellite’s device name. The default device name is Ceiling Orbi Pro-1. The device name is the name that displays in a file manager when you browse your network. To change the satellite’s device name using the router web interface: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the router admin user name and password.
Orbi Pro Ceiling Satellite To view information about your satellite using the router web interface: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in to the router web interface. The user name and password are case-sensitive.
Orbi Pro Ceiling Satellite View the satellite status in the satellite web interface The satellite web interface lets you view satellite status information that you cannot view from the router web interface. You can find the IP address of the satellite in the router web interface. You can then launch a new web browser window, enter the satellite IP address, and access the satellite web interface. To view your satellite’s IP address using the router web interface and then open the satellite web interface: 1.
Orbi Pro Ceiling Satellite The Connected Devices page displays. For each device, the page displays the IP address, device name, MAC address, and connection type. Reset the satellite to factory defaults Under some circumstances (for example, you move the satellite to a different network), you might want to erase the configuration and reset the satellite to factory default settings.
Orbi Pro Ceiling Satellite You can set up a link aggregation connection between the satellite and a switch by doing the following: 1. On the switch, configure either static link aggregation or Link Aggregation Control Protocol (LACP) on the two Ethernet ports that you intend to use for the LAG connection to the satellite. CAUTION: To prevent a network loop, configure the switch ports before connecting them to the satellite ports. 2.
3 Troubleshooting This chapter provides information to help you diagnose and solve problems you might experience with your Orbi Pro Ceiling Satellite. If you do not find the solution here, check the NETGEAR support site at netgear.com/support/ for product and contact information. If you need help with your Orbi Pro router, see your Orbi Pro router’s manual user manual. You can view your router’s manual at https://www.netgear.com/support/download/default.aspx.
Orbi Pro Ceiling Satellite You cannot log in to the Orbi Pro router to configure the satellite If you cannot access www.orbilogin.com, follow these troubleshooting tips: • Make sure that your Orbi devices are plugged into an active power source. Unless you turned off the LEDs, when your Orbi devices are powered on, the Power LED lights green. • Make sure that your computer or mobile device is connected to the Orbi WiFi network or to the Orbi Pro router LAN port.
Orbi Pro Ceiling Satellite The router and satellite do not sync If you are experiencing difficulty syncing the Orbi Pro router and satellite, check the following: 1. Make sure that the Sync button is enabled. If the Sync button on the satellite is disabled, the button is unresponsive and the LED bar pulses magenta. For more information, see Enable the Sync button on page 23. 2. Make sure that your Orbi Pro router and the satellite run compatible firmware versions.
Orbi Pro Ceiling Satellite • Solid white. The satellite finished booting and is ready to sync with your router. 4. Press the Sync button on the back of your satellite, and within two minutes, press the Sync button on the back of your router. 5. Wait for the satellite to sync with the router. The LED bar on the satellite lights pulsing white while it attempts to sync with your router. It might take about six minutes for your satellite to sync.
Orbi Pro Ceiling Satellite disabled. Enable the Sync button (see Enable the Sync button on page 23) and try to sync again. • The LED bar lights magenta. If the LED bar on the satellite lights magenta, the Orbi Pro router and satellite did not sync. If they successfully synced when they were placed in the same room, do one of the following: - Move the satellite closer to the router and try again. Depending on your environment, the satellite can cover a WiFi area of up to 2,000 square ft (185 square m).
Orbi Pro Ceiling Satellite • The PoE power budget of the 802.3at (PoE+) switch might be oversubscribed. Disconnect some other PoE devices from the switch to see if the satellite Power LED turns solid green. • Use a lower-numbered PoE port on the switch. For example, if the satellite is connected to PoE port 8, connect the satellite to PoE port 1. On some switches, supplied power is prioritized according to the port order, up to the total power budget of the device.
A Supplemental Information This appendix covers the following topics: • • Factory settings Technical specifications 36
Orbi Pro Ceiling Satellite Factory settings The following table shows the factory default settings for the Orbi Pro Ceiling Satellite. Table 4. Factory default settings Orbi Pro Ceiling Satellite Feature Router and satellite login Internet connection Local network (LAN) Firewall Default Setting User login URL orbilogin.com or orbilogin.
Orbi Pro Ceiling Satellite Table 4. Factory default settings Orbi Pro Ceiling Satellite (Continued) Feature WiFi Default Setting WiFi communication Enabled SSID name See satellite label Security WPA2-PSK (AES) Broadcast SSID Enabled Transmission speed Auto.1 Country/region United States, if purchased in the US RF channel 2.
Orbi Pro Ceiling Satellite Table 5. Technical specifications Orbi Pro Ceiling Satellite (Continued) Feature Description Power adapter 120V, 60 Hz, input 12V, 2.5A DC, output Dimensions (H x W x D) 10.52 x 9.39 x 1.60 in (267.15 x 238.59 x 40.72 mm) Weight 1.90 lb (0.863 kg) Operating temperature 32°F to 104°F (0°C to 40°C) Operating humidity 90% maximum relative humidity, noncondensing WiFi Maximum wireless signal rate complies with the IEEE 802.11 standard.
