AC1900 Cable Modem Voice Router Model C7100V User Manual September 2020 202-11722-08 350 East Plumeria Drive San Jose, CA 95134 USA
AC1900 Cable Modem Voice Router Support and Community Visit netgear.com/support to get your questions answered and access the latest downloads. You can also check out our NETGEAR Community for helpful advice at community.netgear.com. Customer-owned cable devices might not be compatible with certain cable networks. Check with your cable Internet provider to confirm that this NETGEAR cable device is allowed on your cable network.
AC1900 Cable Modem Voice Router Chapter 1 Hardware Overview Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Top Panel WPS Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Rear Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AC1900 Cable Modem Voice Router Connect a USB Storage Device to the Modem Router . . . . . . . . . . . . . . . . . . . . 44 Access a USB Drive Connected to the Modem Router From a Windows Computer45 Map a USB Device to a Windows Network Drive . . . . . . . . . . . . . . . . . . . . . . . . . 46 Access a USB Storage Device That Is Connected to the Modem Router From a Mac46 Control Access to the USB Storage Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Use FTP Within the Network . . .
AC1900 Cable Modem Voice Router Set Up a Guest Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Specify WPS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Chapter 9 Manage Your Network Change the admin Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 View Modem Router Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AC1900 Cable Modem Voice Router Phone Does Not Get a Dial Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Use LEDs to Troubleshoot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Troubleshoot Your Network Using the Ping Utility . . . . . . . . . . . . . . . . . . . . . . 120 Test the LAN Path to Your Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Test the Path From Your Computer to a Remote Device. . . . .
1. 1 Hardware Overview The modem router provides you with an easy and secure way to set up a WiFi home network with fast Internet access through a coaxial cable and two VoIP telephone lines. The modem router battery (sold separately) provides up to five hours of talk time and eight hours or idle time for voice service during a power outage. The modem router delivers combined WiFi connection speeds. High-powered amplifiers with antennas provide WiFi coverage anywhere around your home, inside or out.
AC1900 Cable Modem Voice Router Package Contents Your package includes the following items. Power cord Phone cable Ethernet cable Modem router Figure 1. Package contents Front Panel The front panel contains status LEDs. Use the LEDs to verify status and connections. Power LED DS/US LED (downstream and upstream) Online LED 2.4 GHz WiFi LED 5 GHz WiFi LED Tel (voice) port 1 LED Tel (voice) port 2 LED Battery LED Figure 2.
AC1900 Cable Modem Voice Router You can use the LEDs to verify status and connections. The following table lists and describes each LED and the WPS button on the front panel. Table 1. Front panel LEDs and button of the modem router LED Icon Description Power • • • Solid white. The modem router is receiving power and is functioning normally. Off. The modem router is not receiving power. Red. The modem router is too warm and might overheat.
AC1900 Cable Modem Voice Router Top Panel WPS Button The WPS button is on the top panel. WPS button Press the WPS button to connect to the WiFi network without typing the WiFi password. For more information about using WPS, see WiFi Connection on page 19. Rear Panel The rear panel contains ports, connectors, and a recessed button. Reset button USB ports (2) Voice ports (2) Ethernet LAN ports (4) Coaxial cable connector Power input Figure 3.
AC1900 Cable Modem Voice Router • USB ports. The USB ports lets you connect a USB hard drive, flash drive, or printer to the modem router. • Tel (voice) ports. Connect Voice over IP (VoIP) telephone lines. • Four Ethernet LAN ports. These ports support 1000 Mpbs, 100 Mpbs, and 10 Mpbs connections. Use the Ethernet LAN ports to connect local computers to the modem router’s Ethernet LAN. • Coaxial cable connector. Attach a coaxial cable to the cable service provider’s connection.
AC1900 Cable Modem Voice Router Install an Optional Battery A battery is not included with the modem router, but you can purchase a NETGEAR modem router battery (sold separately) and install it. The battery can give you five hours of additional talk time and eight hours of idle time for voice service during a power outage. Battery access is on the bottom of the modem router. To install the battery: 1. Make sure that the modem router is unplugged. 2. Open the battery compartment door. 3.
AC1900 Cable Modem Voice Router Position Your Modem Router The modem router lets you access your network from anywhere within the operating range of your WiFi network. However, the operating distance or range of your WiFi connection can vary significantly depending on the physical placement of your modem router. For example, the thickness and number of walls the WiFi signal passes through can limit the range.
AC1900 Cable Modem Voice Router Install and Activate Your Modem Router The modem router provides a connection between your cable Internet provider’s network and your computer, router, or WiFi router. Connect Your Modem Router to a Computer During the installation and activation, you must connect the modem router directly to a computer. Cable modem Cable wall outlet Power cord Ethernet cable Coax cable Phone cable Figure 5.
AC1900 Cable Modem Voice Router 6. Connect the power cord provided in the package to the modem router and plug the power cord into an electrical outlet. When the startup procedure is completed, the Power LED lights white. 7. Wait for the modem router to come online. It takes at least 10 minutes for the modem router to come online on the network.
AC1900 Cable Modem Voice Router The Tel (Voice) LED blinks while the phone is being registered and then lights solid white once it is registered. After the voice line is registered, you can hear a dial tone when the phone is off-hook. For information about voice telephone lines, see Chapter 7, Voice Telephone Lines. Perform a Speed Test To determine the accurate Internet speed, visit the speed test website of your cable Internet provider and perform a speed test.
AC1900 Cable Modem Voice Router Note: When your modem router is in bridge mode, use http://192.168.100.1 to log in to your modem router. 7. Follow the instructions that came with your router to connect it to the modem router.
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AC1900 Cable Modem Voice Router Connect to the Network You can connect to the modem router’s network through a wired or WiFi connection. If you set up your computer to use a static IP address, change the settings so that it uses Dynamic Host Configuration Protocol (DHCP). Wired Connection You can connect your computer to the modem router using an Ethernet cable and join the modem router’s local area network (LAN). To connect your computer to the modem router with an Ethernet cable: 1.
AC1900 Cable Modem Voice Router The WiFi network name is on the modem router label. 3. Join the WiFi network and enter the WiFi password. The password is on the modem router label. Your computer or mobile device connects to the WiFi network. Types of Logins Separate types of logins serve different purposes. It is important that you understand the difference so that you know which login to use when. Types of logins: • WiFi network key or password.
AC1900 Cable Modem Voice Router Log In to the Modem Router When you connect to the network (either with WiFi or with an Ethernet cable), you can use a web browser to access the modem router to view or change its settings. The first time you access the modem router, the modem router automatically checks to see if it can connect to your Internet service. To log in to the modem router: 1. Launch an Internet browser from a computer or mobile device that is connected to the network. 2. Type http://www.
AC1900 Cable Modem Voice Router 6. Click the Next button. 7. Click the Next button. The modem router connects to the Internet. The BASIC Home page displays the status of the Internet connection. Access the Modem Router With the NETGEAR genie App The genie app is the easy dashboard for managing, monitoring, and repairing your home network. The genie app can help you with the following: • Automatically repair common WiFi network problems.
3. Specify Your Internet Settings 3 Usually, the quickest way to set up the modem router to use your Internet connection is to allow the modem router to detect the Internet connection when you first access the modem router with a web browser. You can also customize or specify your Internet settings.
AC1900 Cable Modem Voice Router Specify the Cable Connection Starting Frequency The starting frequency is automatically generated. For most Internet connections, you do not need to specify this information. If you must enter a starting frequency, contact your Internet provider. To change the starting frequency: 1. Launch a web browser from a computer or mobile device that is connected to the modem router network. 2. Type http://routerlogin.net or http://192.168.0.1. A login window opens. 3.
AC1900 Cable Modem Voice Router View Modem Router Initialization You can track the initialization procedure of the modem router and get details about the downstream and upstream cable channel. The time is displayed after the modem router is initialized. The modem router automatically goes through the following steps in the provisioning process: 1. Scans and locks the downstream frequency and then ranges the upstream channels. 2. Obtains a WAN address for the modem router. 3. Connects to the Internet.
AC1900 Cable Modem Voice Router Manually Set Up the Internet Connection In most situations, you do not need to change these settings. We recommend that you use the default settings for DHCP because most cable Internet services provide the IP address through DHCP. To specify the Internet connection settings: 1. Launch an Internet browser from a computer or mobile device that is connected to the network. 2. Type http://www.routerlogin.net or http://www.routerlogin.com. A login window opens. 3.
AC1900 Cable Modem Voice Router • Use Static IP Address. Enter the IP address, IP subnet mask, and gateway IP address that your ISP assigned. The gateway is the ISP modem router to which your modem router connects. 8. Select a Domain Name Server (DNS) Address radio button: • Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers. Your ISP automatically assigns this address. • Use These DNS Servers. If you know that your ISP requires specific servers, select this option.
AC1900 Cable Modem Voice Router 4. Select ADVANCED > Advanced Setup > IPv6. If your Internet provider supports IPV6, the System Delegated Prefix field displays IPv6 information. 5. Select an IP Address Assignment radio button: • Use DHCP Server. This method passes more information to LAN devices, but some IPv6 systems might not support the DHCP client function. • Auto Config. This is the default setting. This setting specifies how the modem router assigns IPv6 addresses to the home network (the LAN). 6.
AC1900 Cable Modem Voice Router • You experience problems connecting to your ISP or other Internet service, and the technical support of either the ISP or NETGEAR recommends changing the MTU setting. These web-based applications might require an MTU change: - A secure website that does not open, or displays only part of a web page - Yahoo email - MSN portal - America Online’s DSL service • You use VPN and experience severe performance problems.
AC1900 Cable Modem Voice Router 5. In the MTU Size field, enter a value from 64 to 1500. 6. Click the Apply button. Your settings are saved. If you suspect an MTU problem, a common solution is to change the MTU to 1400. If you are willing to experiment, you can gradually reduce the MTU from the maximum value of 1500 until the problem goes away. The following table describes common MTU sizes and applications. Table 2. Common MTU sizes MTU Application 1500 The largest Ethernet packet size.
4. Control Access to the Internet 4 The modem router comes with a built-in firewall that helps protect your home network from unwanted intrusions from the Internet.
AC1900 Cable Modem Voice Router Set Up Parental Controls The first time that you select Parental Controls from the BASIC Home page, your browser goes to the Parental Controls website, where you can learn more about parental controls. To set up parental controls, you must download the genie app. To set up parental controls: 1. Launch an Internet browser from a computer or mobile device that is connected to the network. 2. Type http://www.routerlogin.net. A login window opens. 3.
AC1900 Cable Modem Voice Router b. Click the Next button. After you log on or create your account, the filtering level page displays. 10. Select a radio button for a filtering level and click the Next button. The Setup is complete page displays. 11. Click the Take me to the status page button. The Status page displays. Parental controls are now set up for the modem router. 12. To enable parental controls, click the Enable Live Parental Controls button.
AC1900 Cable Modem Voice Router 7. To allow the computer or device you’re currently using to continue to access the network, select the check box next to your computer or device, and click the Allow button. 8. Click the Apply button. Your settings are saved. Use Keywords to Block Internet Sites You can use keywords to block certain Internet sites from your network. You can use blocking all the time or based on a schedule. To set block Internet sites: 1.
AC1900 Cable Modem Voice Router 6. In the Type keyword or domain field, enter a keyword or domain that you want to block. For example: • Specify XXX to block http://www.badstuff.com/xxx.html. • Specify .com if you want to allow only sites with domain suffixes such as .edu or .gov. • Enter a period (.) to block all Internet browsing access. 7. Click the Add Keyword button. The keyword is added to the keyword list. The keyword list supports up to 32 entries. 8. Click the Apply button.
AC1900 Cable Modem Voice Router Block Services From the Internet You can block Internet services on your network based on the type of service. You can block the services all the time or based on a schedule. To block services: 1. Launch an Internet browser from a computer or mobile device that is connected to the network. 2. Type http://www.routerlogin.net or http://www.routerlogin.com. A login window opens. 3. Enter the user name and password. The user name is admin. The default password is password.
AC1900 Cable Modem Voice Router 6. Click the Add button. 7. To add a service that is in the Service Type menu, select the application or service. The settings for this service automatically display in the fields. 8. To add a service or application that is not in the menu, select User Defined, and do the following: a. If you know that the application uses either TCP or UDP, select the appropriate protocol. Otherwise, select TCP/UDP (both). b. Enter the starting port and ending port numbers.
AC1900 Cable Modem Voice Router To schedule blocking: 1. Launch an Internet browser from a computer or mobile device that is connected to the network. 2. Type http://www.routerlogin.net or http://www.routerlogin.com. A login window opens. 3. Enter the user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Security > Schedule. The Schedule page displays. 5.
AC1900 Cable Modem Voice Router 4. Select ADVANCED > Security > Block Sites. The Block Sites page displays. 5. Scroll down and select the Allow trusted IP address to visit blocked sites check box. 6. In the Trusted IP Address field, enter the IP address of the trusted computer. 7. Click the Apply button. Your settings are saved. Set Up Security Event Email Notifications The modem router can email you its logs of modem router activity.
AC1900 Cable Modem Voice Router You might be able to find this information in the configuration page of your email program. If you leave this field blank, log and alert messages are not sent. 7. Enter the email address to which logs and alerts are sent in the Send to This E-mail Address field. This email address is also used for the From address. If this field is blank, log and alert messages are not sent. 8.
AC1900 Cable Modem Voice Router 4. Select ADVANCED > Security > Services. 5. Select or clear check boxes to enable or disable services. • When firewall features are enabled, the modem router performs stateful packet inspection (SPI) and protects against denial of service (DoS) attacks. • When IPSec pass-through is enabled, IPSec traffic is forwarded. When it is disabled, this traffic is blocked. • When PPTP pass-through is enabled, PPTP traffic is forwarded.
AC1900 Cable Modem Voice Router Enable or Disable NAT Network address translation (NAT) is a method of remapping one IP address space into another by modifying network address information in Internet Protocol (IP) datagram packet headers while they are in transit across a traffic routing device. To enable or disable NAT: 1. Launch an Internet browser from a computer or mobile device that is connected to the network. 2. Type http://www.routerlogin.net or http://www.routerlogin.com. A login window opens.
5. Share USB Devices Attached to the Modem Router 5 This chapter describes how to access and configure a USB storage drive attached to your modem router. The USB port on the modem router can be used only to connect USB storage devices like flash drives or hard drives, or a printer. Do not connect computers, USB modems, CD drives, or DVD drives to the modem router USB port.
AC1900 Cable Modem Voice Router USB Storage Device Requirements The modem router works with most USB-compliant external flash and hard drives. For the most up-to-date list of USB storage devices that the modem router supports, visit kbserver.netgear.com/readyshare. Some USB external hard drives and flash drives require you to load the drivers onto the computer before the computer can access the USB device. Such USB devices do not work with the modem router.
AC1900 Cable Modem Voice Router To connect a USB device: 1. Insert your USB storage drive into a USB port on the rear panel of the modem router. USB ports (2) 2. If your USB storage device uses a power supply, connect it. You must use the power supply when you connect the USB storage device to the router. When you connect the USB drive to the modem router USB port, it might take up to two minutes before it is ready for sharing.
AC1900 Cable Modem Voice Router Map a USB Device to a Windows Network Drive To map a USB device to a Windows network drive: 1. Connect a USB storage device to a USB port on the router. If your USB storage device uses a power supply, you must use it when you connect the device to the router. When you connect the USB storage device to the router’s port, it might take up to two minutes before it is ready for sharing. By default, the device is available to all computers on your local area network (LAN). 2.
AC1900 Cable Modem Voice Router If you set up access control on the router and you allowed your Mac to access the network, select the Registered User radio button and enter admin for the name and password for the password. For more information about access control, see View Devices Currently on the Network on page 83. 5. Click the Connect button. A window automatically opens and displays the files and folders on the USB storage device.
AC1900 Cable Modem Voice Router • Network Device Name. This is the name used to access the USB device connected to the modem router. The default is readyshare. • Workgroup. If you are using a Windows workgroup rather than a domain, the workgroup name is displayed here. The name works only in an operating system that supports NetBIOS, such as Microsoft Windows. • Access Method. Select the check boxes for the access methods that you want: - Network Neighborhood/MacShare. Enabled by default. - HTTP.
AC1900 Cable Modem Voice Router 4. Select ADVANCED > USB Storage > Advanced Settings. 5. Select the FTP check box. 6. Click the Apply button. Your settings are saved.
AC1900 Cable Modem Voice Router View Network Folders on a USB Storage Device You can view or change the network folders on the USB storage device. To view network folders: 1. Launch an Internet browser from a computer or mobile device that is connected to the network. 2. Type http://www.routerlogin.net or http://www.routerlogin.com. A login window opens. 3. Enter the user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive.
AC1900 Cable Modem Voice Router • Folder Name. Full path of the network folder. • Volume Name. Volume name from the storage device (either USB storage device or HDD). • Total Space and Free Space. Show the current utilization of the storage device. Add a Network Folder on a USB Storage Device You can add network folders on the USB storage device. To add a network folder: 1. Launch an Internet browser from a computer or mobile device that is connected to the network. 2. Type http://www.routerlogin.
AC1900 Cable Modem Voice Router The user name (account name) for All–no password is guest. The password for admin is the same one that is used to log in to the modem router. By default, it is password. 10. Click the Apply button. The folder is added on the USB device. Edit a Network Folder on a USB Storage Device You can add network folders on the USB storage device. To edit a network folder: 1. Launch an Internet browser from a computer or mobile device that is connected to the network. 2.
AC1900 Cable Modem Voice Router 3. Enter the user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > USB Settings. By default the Enable any USB Device connection to the USB port radio button is selected. This setting lets you connect and access all your USB storage devices. 5. Select the No radio button. 6. Click the Approved Devices button.
AC1900 Cable Modem Voice Router Access the USB Storage Device Through the Internet You can access the USB storage device through the Internet when you’re not home. To access the USB storage device from a remote computer: 1. Launch a web browser on a computer that is not on your home network. 2. Connect to your modem router: • To connect with Dynamic DNS, type the DNS name. To use a Dynamic DNS account, you must enter the account information on the Dynamic DNS page. See Dynamic DNS on page 103.
AC1900 Cable Modem Voice Router 4. Select ADVANCED > USB Storage > Advanced Settings. 5. Select the FTP (via Internet) check box. 6. Click the Apply button. Your settings are saved. 7. To limit access to the admin user, click the Edit button. 8. In the Read Access menu, select admin. 9. In the Write Access menu, select admin. 10. Click the Apply button. Your settings are saved.
AC1900 Cable Modem Voice Router Access the USB Storage Device Through the Internet With FTP You must first set up FTP via Internet access. For information about setting up FTP via Internet access, see Set Up FTP Access Through the Internet on page 54. To access the USB storage device with FTP from a remote computer: 1. To download, launch an Internet browser. 2. To upload, use an FTP client such as filezilla. 3. Type ftp:// and the Internet port IP address in the address field of the browser.
AC1900 Cable Modem Voice Router The USB Storage page displays. 5. Click the Safely Remove USB Device button. This takes the drive offline. 6. Physically disconnect the USB storage device.
6. 6 Share a USB Printer The ReadySHARE Printer utility lets you share a USB printer that is connected to a USB port on your modem router. You can share this USB printer among the Windows and Mac computers on your network.
AC1900 Cable Modem Voice Router Install the Printer Driver and Cable the Printer Some USB printer manufacturers (for example, HP and Lexmark) request that you do not connect the USB cable until the installation software prompts you to do so. To install the driver and cable the printer: 1. On each computer on your network that shares the USB printer, install the driver software for the USB printer. If you cannot find the printer driver, contact the printer manufacturer. 2.
AC1900 Cable Modem Voice Router Install the ReadySHARE Printer Utility You must install the ReadySHARE Printer utility on each computer that will share the printer. After you install it, the utility displays as NETGEAR USB Control Center on your computer. To install the utility: 1. Double-click the ReadySHARE Printer utility setup file that you downloaded. 2. Follow the wizard instructions to install NETGEAR USB Control Center.
AC1900 Cable Modem Voice Router 3. Select a language from the menu and click the OK button. Some firewall software, such as Comodo, blocks NETGEAR USB Control Center from accessing the USB printer. If you do not see the USB printer displayed, you can disable the firewall temporarily to allow the utility to work. 4. Select the printer and click the Connect button. The printer status changes to Manually connected by Mycomputer. Now only your computer can use the printer. 5. Click the Disconnect button.
AC1900 Cable Modem Voice Router To print and release the printer to any computer on the network: 1. To print your document, use the print feature in your application. The NETGEAR USB Control Center automatically connects your computer to the USB printer and prints the document. If another computer is already connected to the printer, your print job goes into a queue to wait to be printed. 2. If your document does not print, use the NETGEAR USB Control Center to check the status.
AC1900 Cable Modem Voice Router Use the Scan Feature of a Multifunction USB Printer If your USB printer supports scanning, you can also use the USB printer for scanning. For example, the USB printer displayed in the Windows Printers and Faxes window is ready for print jobs. To use the scan feature of a multifunction USB printer: 1. Launch the NETGEAR USB Control Center. 2. Make sure that the printer status shows as Available. 3. Click the Network Scanner button.
AC1900 Cable Modem Voice Router Change NETGEAR USB Control Center Settings You can stop the NETGEAR USB Control Center from starting automatically when you log in to Windows. You can also change the language and specify the time-out to release the printer connection. To turn off automatic NETGEAR USB Control Center startup: 1. Click the NETGEAR USB Control Center icon . The NETGEAR USB Control Center page displays. 2. Select Tools > Configuration. 3.
AC1900 Cable Modem Voice Router To specify the time-out: 1. Click the NETGEAR USB Control Center icon . The NETGEAR USB Control Center page displays. 2. Select Tools > Configuration. The Control Center Configuration page displays. 3. In the Timeout field, type the number of minutes. The time-out is the number of minutes that a computer holds its connection to the printer when the connection isn’t being used. 4. Click the OK button. Your settings are saved.
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AC1900 Cable Modem Voice Router Connect a Telephone Line To connect a telephone line: 1. Connect one end of the phone cable to the Tel (Voice) port on the rear panel of the modem router. Phone cable 2. Connect the other end of the phone cable to the telephone. 3. Call Comcast XFINITY customer service at 1-800-XFINITY (1-800-934-6489) and ask them to register the phone lines. The Tel (Voice) LED blinks while the phone is being registered and then lights solid white.
AC1900 Cable Modem Voice Router 4. Select Voice > Voice Status. The following information displays: • MTA Provision Status. This is the current MTA provision state. • MTA MAC Address. This is the MAC address of the MTA interface. • MTA Telephony Line 1 and Line 2 Status. These are the hook states of line 1 and line 2. • MTA Line 1 and Line 2 HD Audio Status. These are the MTA HD audio status of line 1 and line 2 during codec negotiation.
AC1900 Cable Modem Voice Router 4. Select Voice > MTA Call List. 5. To see the most recent entries, click the Refresh button. View the EMTA Event Log To view the EMTA event log: 1. Launch a web browser from a computer or mobile device that is connected to the modem router network. 2. Type http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the modem router user name and password. The user name is admin. The default password is password.
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AC1900 Cable Modem Voice Router View or Change WAN Settings You can view or configure wide area network (WAN) settings for the Internet port. You can set up a DMZ (demilitarized zone) server, change the maximum transmit unit (MTU) size, and enable the modem router to respond to a ping to its WAN (Internet) port. To view or change the WAN settings: 1. Launch an Internet browser from a computer or mobile device that is connected to the network. 2. Type http://www.routerlogin.net or http://www.routerlogin.
AC1900 Cable Modem Voice Router MTU only if you are sure that it is necessary for your ISP connection. See Change the MTU Size on page 28. • Disable SIP ALG. Some VoIP applications do not work well with the SIP ALG. Selecting this check box to turn off the SIP ALG might help your VoIP devices to create or accept a call through the modem router. SIP ALG stands for Application Layer Gateway, and is common in many commercial routers.
AC1900 Cable Modem Voice Router The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Setup > WAN Setup. 5. Select the Default DMZ Server check box. 6. Type the IP address. 7. Click the Apply button. Your settings are saved. Manually Configure LAN Switch Ports The modem router’s LAN interference is a 10/100/1GBASE-T Ethernet switch.
AC1900 Cable Modem Voice Router Change the Modem Router’s Device Name The modem router’s device name is C7100V. This device name displays in file manager when you browse your network. To change the modem router’s device name: 1. Launch an Internet browser from a computer or mobile device that is connected to the network. 2. Type http://www.routerlogin.net or http://www.routerlogin.com. A login window opens. 3. Enter the user name and password. The user name is admin. The default password is password.
AC1900 Cable Modem Voice Router 3. Enter the user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Setup > LAN Setup. 5. In the IP Address fields, type the IP address. 6. In the IP Subnet Mask fields, type the subnet mask of the modem router.
AC1900 Cable Modem Voice Router To specify the pool of IP addresses that the modem router assigns: 1. Launch an Internet browser from a computer or mobile device that is connected to the network. 2. Type http://www.routerlogin.net or http://www.routerlogin.com. A login window opens. 3. Enter the user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Setup > LAN Setup. 5.
AC1900 Cable Modem Voice Router Disable the DHCP Server Feature in the Modem Router By default, the modem router acts as a DHCP server. The modem router assigns IP, DNS server, and default gateway addresses to all computers connected to the LAN. The assigned default gateway address is the LAN address of the modem router. You can use another device on your network as the DHCP server, or specify the network settings of all your computers. To disable the DHCP server feature in the modem router: 1.
AC1900 Cable Modem Voice Router The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Setup > LAN Setup. The LAN Setup page displays. 5. In the Address Reservation section, click the Add button. 6. In the IP Address field, type the IP address to assign to the computer or server. Choose an IP address from the modem router’s LAN subnet, such as 192.168.0.x. 7. Type the MAC address of the computer or server.
AC1900 Cable Modem Voice Router Delete a Reserved IP Address Entry To delete a reserved address entry: 1. Launch an Internet browser from a computer or mobile device that is connected to the network. 2. Type http://www.routerlogin.net or http://www.routerlogin.com. A login window opens. 3. Enter the user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Setup > LAN Setup.
AC1900 Cable Modem Voice Router The UPnP page displays. 5. Select the Turn UPnP On check box. By default, this check box is selected. UPnP for automatic device configuration can be enabled or disabled. If the Turn UPnP On check box is cleared, the modem router does not allow any device to automatically control modem router resources such as port forwarding. 6. Type the advertisement period in minutes. The advertisement period specifies how often the modem router broadcasts its UPnP information.
AC1900 Cable Modem Voice Router 4. Select ADVANCED > WPS Wizard. A page displays that explains WPS. 5. Click the Next button. The WPS page displays. 6. Select the radio button for the setup method that you want to use: • Push button. Click the WPS button on this page. • PIN Number. The page adjusts. Enter the client security PIN, and click the Next button. 7. Within two minutes, go to the client device and use its WPS software to connect to the WiFi network.
AC1900 Cable Modem Voice Router 4. Select Wireless. 5. In the Region menu, select your region. In some locations, you cannot change this setting. 6. To control the SSID broadcast, select or clear the Enable SSID Broadcast check box. When this check box is selected, the modem router broadcasts its network name (SSID) so that it displays when you scan for local WiFi networks on your computer or mobile device. 7. To change the network name (SSID), type a new name in the Name (SSID) field.
AC1900 Cable Modem Voice Router For 5 GHz, Up to 1300 Mbps is the default setting, which allows 802.11ac and 802.11a WiFi devices to join the network. The other settings are Up to 600 Mbps and Up to 289 Mbps. 10. Click the Apply button. Your settings are saved. If you used WiFi to connect to the network and you changed the SSID, you are disconnected from the network. 11. Make sure that you can connect to the WiFi network with its new settings.
AC1900 Cable Modem Voice Router 6. In the Passphrase field, enter the network key (password) that you want to use. It is a text string from 8 to 63 characters. 7. Write down the new password and keep it in a secure place for future reference. 8. Click the Apply button. Your settings are saved. Set Up a Guest Network A guest network allows visitors at your home to use the Internet without using your WiFi security key. You can add a guest network to each WiFi network: 2.4 GHz b/g/n and 5.0 GHz a/n.
AC1900 Cable Modem Voice Router 5. Select any of the following settings: • Enable Guest Network. When this check box is selected, the guest network is enabled, and guests can connect to your network using the SSID of this profile. • Enable SSID Broadcast. If this check box is selected, the WiFi access point broadcasts its name (SSID) to all stations. Stations with no SSID can adopt the correct SSID for connections to this access point. • Allow guest to see each other and access my local network.
AC1900 Cable Modem Voice Router 5. (Optional) Select or clear the Disable Router’s PIN check box. The PIN function might temporarily be disabled when the modem router detects suspicious attempts to break into the modem router’s WiFi settings by using the modem router’s PIN through WPS. You can manually enable the PIN function by selecting the Disable Router’s PIN check box. 6. (Optional) Select or clear the Keep Existing Wireless Settings check box.
9. Manage Your Network 9 This chapter describes the modem router settings for administering and maintaining your modem router and home network.
AC1900 Cable Modem Voice Router Change the admin Password This feature let you change the default password that is used to log in to the modem router with the user name admin. This password is not the one that you use for WiFi access. The modem router label shows your unique WiFi network name (SSID) and password for WiFi access. Note: Be sure to change the password for the user name admin to a secure password.
AC1900 Cable Modem Voice Router View Modem Router Status To view modem router status and usage information: 1. Launch an Internet browser from a computer or mobile device that is connected to the network. 2. Type http://www.routerlogin.net or http://www.routerlogin.com. A login window opens. 3. Enter the user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Click the ADVANCED tab. 5.
AC1900 Cable Modem Voice Router 3. Enter the user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. 4. The BASIC Home page displays. 5. Click the ADVANCED tab. The ADVANCED Home page displays. 6. In the Internet Port pane, click the Show Statistics button. The following information displays: • System Up Time. The time elapsed since the modem router was last restarted. • Port.
AC1900 Cable Modem Voice Router Check the Internet Connection Status To check the Internet connection status: 1. Launch an Internet browser from a computer or mobile device that is connected to the network. 2. Type http://www.routerlogin.net or http://www.routerlogin.com. A login window opens. 3. Enter the user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Click the ADVANCED tab.
AC1900 Cable Modem Voice Router 8. To exit, click the Close Window button. View the Battery Status To check the battery status: 1. Launch an Internet browser from a computer or mobile device that is connected to the network. 2. Type http://www.routerlogin.net or http://www.routerlogin.com. A login window opens. 3. Enter the user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4.
AC1900 Cable Modem Voice Router A login window opens. 3. Enter the user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Administration > Logs. The Logs page shows the following information: • Source. The IP address of the initiating device for this log entry. • Target. The name or IP address of the website or news group visited or to which access was attempted. 5.
AC1900 Cable Modem Voice Router View Event Logs Event logs capture important modem router events. To view the event logs: 1. Launch a web browser from a computer or mobile device that is connected to the modem router network. 2. Type http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the modem router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4.
AC1900 Cable Modem Voice Router Run the Ping Utility Ping is an administration utility that tests whether a computer on the network is reachable and measures the time it takes messages sent from the originating device to reach a destination computer and return. To run a ping test: 1. Launch a web browser from a computer or mobile device that is connected to the modem router network. 2. Type http://routerlogin.net or http://192.168.0.1. A login window opens. 3.
AC1900 Cable Modem Voice Router 8. To stop a ping test, click the Abort Test button. 9. To clear the results from the display, click the Clear Results button. Run the Traceroute Utility To display the route and measure transit delays of packets across an IP, run the traceroute utility. To run a traceroute test: 1. Launch a web browser from a computer or mobile device that is connected to the modem router network. 2. Type http://routerlogin.net or http://192.168.0.1. A login window opens. 3.
AC1900 Cable Modem Voice Router • Resolve Host. Select On to resolve the host name to the IP address. 7. Click the Start Test button. The traceroute results display. 8. To clear the results from the display, click the Clear Results button. Monitor Internet Traffic Traffic metering allows you to monitor the volume of Internet traffic that passes through the modem router Internet port. You can set limits for traffic volume. To monitor Internet traffic: 1.
AC1900 Cable Modem Voice Router • • Select the Traffic volume control by radio button and then select one of the following options: - No Limit. No restriction is applied when the traffic limit is reached. - Download only. The restriction is applied to incoming traffic only. - Both Directions. The restriction is applied to both incoming and outgoing traffic. Select the Connection time control radio button and enter the allowed hours in the Monthly limit field. 7.
AC1900 Cable Modem Voice Router 4. Select Attached Devices. The Wired Devices section lists devices that are connected to the modem router with Ethernet cables. The Wireless Devices section lists devices that are connected to the WiFi network. The following information is displayed: • Status. The status of the device, Allowed or Blocked. • Device Name. If the device name is known, it is shown here. • IP Address. The IP address that the modem router assigned to this device when it joined the network.
AC1900 Cable Modem Voice Router The BASIC Home page displays. 4. Select ADVANCED > Administration > Backup Settings. 5. Click the Back Up button. 6. Specify a location on your network. A confirmation message displays. 7. Click the OK button. A copy of the current settings is saved in the location you specified. Restore Configuration Settings To restore configuration settings that you backed up: 1. Launch an Internet browser from a computer or mobile device that is connected to the network. 2.
AC1900 Cable Modem Voice Router Erase the Current Configuration Settings You can erase the current configuration and restore the factory default settings. You might want to do this if you move the modem router to a different network. (See Factory Settings on page 123). To erase the configuration settings: 1. Launch an Internet browser from a computer or mobile device that is connected to the network. 2. Type http://www.routerlogin.net or http://www.routerlogin.com. A login window opens. 3.
AC1900 Cable Modem Voice Router 4. Select ADVANCED > Administration > Wireless AP. The page displays the WiFi access points in use in your area. View or Change the Modem Router Wireless Channel In many countries and geographic locations, laws or guidelines specify which channels can be used. Depending on your location, some channels might not be available. If many WiFi networks at your location use the same channel as your WiFi network, you might experience interference.
AC1900 Cable Modem Voice Router 4. Select ADVANCED > Administration > Wireless Channel. The page displays WiFi channels in use in the 2.4 GHz WiFi band. Your network is shown in blue. Yellow shows other networks in your area. 5. To view WiFi channels in use in the 5 GHz WiFi band, select the 5 GHz a/n radio button. 6. To change the WiFi channel, click the Change Channel button. The Wireless Setup page displays. 7. In the Channel menu, select a different channel setting. 8. Click the Apply button.
AC1900 Cable Modem Voice Router Specify a DNS Account To set up Dynamic DNS in the modem router: 1. Launch an Internet browser from a computer or mobile device that is connected to the network. 2. Type http://www.routerlogin.net or http://www.routerlogin.com. A login window opens. 3. Enter the user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Settings > Dynamic DNS.
AC1900 Cable Modem Voice Router 2. Type http://www.routerlogin.net or http://www.routerlogin.com. A login window opens. 3. Enter the user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Settings > Dynamic DNS. The Dynamic DNS page displays.s 5. Change your DDNS account settings as necessary. 6. Click the Apply button. Your settings are saved.
AC1900 Cable Modem Voice Router 4. Select ADVANCED > Advanced Setup > Remote Management. 5. Select the Turn Remote Management On check box. 6. In the Allow Remote Access By section, specify the external IP addresses to be allowed to access the modem router’s remote management:. Note: For enhanced security, restrict access to as few external IP addresses as practical. Select one of the following: • To allow access from a single IP address on the Internet, select the Only This Computer radio button.
10. Specify Internet Port Settings 10 You can use port forwarding and port triggering to set up rules for Internet traffic. You need networking knowledge to set up these features.
AC1900 Cable Modem Voice Router Set Up Port Forwarding to a Local Server If your home network includes a server, you can allow certain types of incoming traffic to reach the server. For example, you might want to make a local web server, FTP server, or game server visible and available to the Internet. The modem router can forward incoming traffic with specific protocols to computers on your local network.
AC1900 Cable Modem Voice Router If the service that you want to add is not in the menu, create a custom service. See Add a Custom Port Forwarding Service on page 109. 9. In the Server IP Address field, enter the IP address of the computer that will provide the service. 10. Click the Add button. The service displays in the menu. Add a Custom Port Forwarding Service To add a custom service: 1. Find out which port number or range of numbers the application uses.
AC1900 Cable Modem Voice Router If you are unsure, select TCP/UDP. 10. In the External Starting Port field, enter the beginning port number. If the application uses a single port, enter the same port number in the Ending Port field. If the application uses a range of ports, enter the ending port number of the range in the External Ending Port field. 11. Specify the internal ports by one of these methods: • Leave the Use the same port range for Internal port check box selected.
AC1900 Cable Modem Voice Router • For the internal ports, leave the Use the same port range for Internal port check box selected. • Internal IP address. Type the IP address in the Internal IP address field, or select the radio button for an attached device listed in the table. 9. Click the Apply button. Your settings are saved. Delete a Port Forwarding Entry To delete a port forwarding entry: 1. Launch an Internet browser from a computer or mobile device that is connected to the network. 2.
AC1900 Cable Modem Voice Router 3. (Optional) Register a host name with a Dynamic DNS service, and specify that name in the Dynamic DNS page. Dynamic DNS makes it much easier to access a server from the Internet because you can type the name in the Internet browser. Otherwise, you must know the IP address that the ISP assigned, which typically changes. How the Modem Router Implements the Port Forwarding Rule The following sequence shows the effects of a port forwarding rule: 1. When you type the URL www.
AC1900 Cable Modem Voice Router Note: If you use applications such as multiplayer gaming, peer-to-peer connections, real-time communications such as instant messaging, or remote assistance (a feature in Windows XP), enable Universal Plug-N-Play (UPnP). Add a Port Triggering Service To add a port triggering service: 1. Launch an Internet browser from a computer or mobile device that is connected to the network. 2. Type http://www.routerlogin.net or http://www.routerlogin.com. A login window opens. 3.
AC1900 Cable Modem Voice Router 10. In the Service Type fields, enter the starting and ending ports. 11. Enter the inbound connection port information in the Starting Port and Ending Port fields. 12. Click the Apply button. The service is now in the Portmap table. You must enable port triggering before the modem router uses port triggering for the service that you added.
11. 11 Troubleshooting This chapter provides information to help you diagnose and solve problems you might experience with your modem router. If you do not find the solution here, check the NETGEAR support site at http://support.netgear.com for product and contact information.
AC1900 Cable Modem Voice Router Troubleshoot with the LEDs You can use the LEDs on the front panel of the modem router for troubleshooting. Power LED Is Off • Make sure that the power cord is securely connected to your modem router and securely connected to a working power outlet. • Check that you are using the power cord that NETGEAR supplied for this product. • If the problem persists, contact technical support for help at www.netgear.com/support.
AC1900 Cable Modem Voice Router Cannot Log In to the Modem Router If you are unable to log in to the modem router from a computer or mobile device on your local network, check the following: 1. Make sure that you are connected to the modem router’s wired or WiFi network. • For a wired Ethernet connection, make sure that the Ethernet connection is secure and the modem router is powered on (its Power LED is lit). • For a WiFi connection, make sure that you selected the correct network.
AC1900 Cable Modem Voice Router Changes Not Saved If the modem router does not save the changes you make in the modem router interface, check the following: • When entering configuration settings, always click the Apply button before moving to another page or tab, or your changes are lost. • Click the Refresh or Reload button in the web browser. It is possible that the changes occurred, but the old settings are in the web browser’s cache.
AC1900 Cable Modem Voice Router Phone Does Not Get a Dial Tone To troubleshoot a phone without a dial tone: 1. Check the modem router LEDs: The Power LED is lit, indicating that the modem router is receiving power. The Internet LED is lit, indicating that the modem router is connected to the Internet. The Tel (voice) LEDs indicates the status of the phone line. If this LED is off, the phone service is not set up. If this LED is blinking, a phone is off the hook.
AC1900 Cable Modem Voice Router Table 3. Troubleshooting with LEDs (continued) LED Behavior Action The Online LED is off and the modem router is connected to the cable wall jack. • • • The Power LED lights red. Make sure that the coaxial cable connections are secure at the modem router and at the wall jack. Make sure that your Internet service provider provisioned your cable Internet service. Your ISP can verify that the signal quality is good enough for modem router service.
AC1900 Cable Modem Voice Router If the path is not functioning correctly, you might be experiencing one of the following problems: • Wrong physical connections For a wired connection, make sure that the numbered LAN port LED is lit for the port to which you are connected. Check that the appropriate LEDs are on for your network devices.
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AC1900 Cable Modem Voice Router Factory Settings You can return the modem router to its factory settings. Use the end of a paper clip or a similar object to press and hold the Reset button on the back of the modem router for at least seven seconds. The modem router resets and returns to the factory configuration settings shown in the following table. Table 4. Factory default settings Feature Modem router login Local network (LAN) Cable modem firewall WiFi Default setting User login URL www.
AC1900 Cable Modem Voice Router Table 4. Factory default settings (continued) Feature Default setting WiFi (continued) RF channel (5 GHz) CH 153 (or manually select channels I and 4) Operating mode Up to 600 Mbps at 2.4 GHz, 1300 Mbps at 5 GHz 1. Maximum wireless signal rate derived from IEEE Standard 802.11 specifications. Actual throughput can vary.
