Customer Service Button Part # 942143 On-Site Retail Installation Instructions For Installation Support Call 1-866-987-3343
Customer Service Button Parts Breakdown Fragrance/Cabinet Bracket Button Mount Shelf Bracket Customer Service Button #0 Phillips Long Screwdriver #2 Phillips Stubby Screwdriver Hardware Kit (3) #6 x 3/8" Truss Screws (Type A) (2) #4 x 5/16" Pan Head Screws (Type B) (4) #10-24 x 3/8" Truss Head Screws (2) #10 Split Lock Washers (2) #10 Wing Nuts AAA Battery Installation Instructions Fragrance Cabinet Glass Static Cling 2
Hardware Kit Breakdown #10-24 x 3/8"Truss Head Screw (Type A) #6 x 3/8" Truss Head Screw (Type B) #4 x 5/16" Pan Head Screw #10 Split Lock Washer #10 Wing Nuts 3
Customer Service Button Initial Setup Step 1: Remove the battery door from the rear of the button with the long screwdriver. Step 2: A single battery should already be removed, if not remove the battery closest to the hinge of the door. In the bottom of the battery cavity there will be a ten position DIP switch. This switch is used to set the frequency channel number and message number to be triggered when the button is pressed.
Step 4: DIP switch positions marked 1 through 8 are used to set the message that will play over the stores PA when the button is pressed. Use the Message DIP Switch Setting Chart (pages 11 -12) to set the message. The unit comes preset with the switches set to trigger the bilingual “Fragrance Case” message (see example below). Take notice of the “ON” direction of the switch - ON is UP towards the “ON” marking on the switch and OFF is DOWN towards the numbers on the switch. DIP switch 9 is not used.
Shelf Mounting Instructions Step 1: Attach customer service button mount to metal shelf bracket using two #10 x 3/8" phillips truss head screws with the stubby screwdriver. Step 2: Attach customer service button to the assembly from the above step using two #4 x 5/16" phillips pan head screws with the long screwdriver. Step 3: Attach the finished assembly to the shelf using a #10 x 3/8" phillips truss head screw, #10 lock washer and #10 wing nut.
Fragrance Display Mounting Instructions (Left Side) Step 1: Attach customer service button mount to metal cabinet/fragrance bracket using two #10 x 3/8" phillips truss head screws with the stubby screwdriver. Step 2: Attach customer service button to the assembly from the above step using two #4 x 5/16" phillips pan head screws with the long screwdriver. Step 3: Hold the completed assembly from the step above against the side of the fragrance cabinet and 44" from the floor to the center of the bracket.
Step 4: While still holing the button assembly mark the two larger holes on the cabinet. Step 5: Set button assembly aside and drill two 7/32" holes at the marked locations. Verify there are no obstructions or that the door channel will not be contacted when drilling these holes. Step 6: Attach the button assembly to the side of the fragrance cabinet using two #10 x 3/8" phillips truss head screws, #10 lock washers and #10 wing nuts with the stubby screwdriver.
Step 7: Open the envelope labeled “STATIC CLING” and remove the labels protective cover. STATIC CLING Step 8: Place the static cling on the INSIDE of the glass making sure to remove bubbles and wrinkles. Make sure it is not blocking the view of products to the customer. Place on inside of the glass Step 9: Press the button on the front of the button assembly to verify the correct message plays.
Cabinet Mounting Instructions (Left Side) Step 1: Attach customer service button mount to metal cabinet/fragrance bracket using two #10 x 3/8" phillips truss head screws with the stubby screwdriver. Step 2: Attach customer service button to the assembly from the above step using two #4 x 5/16" phillips pan head screws with the long screwdriver.
Message DIP Switch Setting Chart Message Slot 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 Message Name (Version 2.
Message Slot 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 12 Message Name (Version 2.
Troubleshooting Verify Customer Service button has good batteries and that they are installed in the correct direction. Verify receiver is on. On 1st generation USB based receivers the Blue Status LED should be lit. On 2nd generation IP based receivers the blue LED panel should be lit. Press the speaker button on the receiver and verify you can hear the message when button is pushed out of the internal speaker on the receiver. Verify receiver volume is turned up.
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Limited Warranty Terms: The manufacturer warrants to the original purchaser (“Buyer”) that the Product sold is free from defects in material and workmanship at the time of purchase. The warranty period begins at the time of Product’s original purchase by the first end-user. The warranty applies for one (1) year from the original date of purchase, or as long as the product is owned by the original purchaser, whichever comes first. Included in the warranty are parts and labor.
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