Messager USB Duo & Duo Wireless Adapter by Nel-Tech Labs, Inc.
Index: Introduction ........................................................................................................................3 Messager USB Duo Layout Summary...................................................................................... 4 Duo Wireless Adapter Layout Summary............................................................................ 5 Installation.........................................................................................................................
Messager USB Duo Layout Summary: Front of Unit ager USB Duo Mess SPEAKER STATUS SPEAKER - The SPEAKER switch can be turned ON and OFF to monitor audio playback. The switch has no effect on the audio output connections on the rear of the unit. Switch should normally be kept OFF. (NOTE: The monitor speaker volume is fixed, and is independent of the Volume control on back of the unit.) USB JACK - The USB drive is inserted here to play or load audio.
Duo Wireless On-Hold Adapter Layout Summary: Top of Unit Duo ON HOLD ADAPTER LED INDICATOR LED INDICATORS - The STATUS LED indicators will BLINK BLUE when line is on-hold. LINE 1 & LINE 2 BUTTONS - When pressed, the corresponding line is placed on or off hold. 6VDC (From rear of unit) - Connect the attached power pack to a wall outlet. Channel Setting (Factory Set to A) Both the Messager USB Duo and Duo Wireless Adapter are preset at the factory to CHANNEL A.
Messager USB Duo Installation: The Messager USB Duo should be installed using the following steps: Step 1: Wall or shelf mount the Messager USB Duo near the incoming phone lines. Screws and rubber feet are supplied in the accessory kit. Step 2: Attach the antenna by screwing it onto the ANT jack (If not already attached). Step 3: Connect the incoming phone lines to the TELCO IN jack. If this is a two-line installation AND both lines are on seperate wires then see the diagram below.
ANT VOLUME TELCO PHONE IN OUT 12VDC 500mA + + Installation Diagram 7
Messager USB Duo & Duo Wireless Adapter Operation: Step 1: To place a caller on-hold, press the corresponding line button on the Duo Wireless Adapter and place the phone handset back in its cradle or set the phone down. Duo ON HOLD ADAPTER Line 2 Hold Button Line 1 Hold Button Step 2: The LED above the line button will blink about twice a second to signify the line is on hold. If any other Duo Wireless Adapters are used thoughout the office then these will blink as well showing the current line status.
Messager USB Duo Audio Content Preparation: All messages that are available for the Messager USB Duo to play are stored on an industry standard USB flash drive. Messages should be formatted as a mono MP3 file not to exceed 128Kbps @ 48KHz. Follow these steps to add or remove files from a USB flash drive. Step 1: Plug the USB flash drive into an available USB port on a any PC or MAC compatible computer. The flash drive should show up as a “Removable Disk” on the computer.
Troubleshooting Messager USB Duo: Problem Status LED - OFF Status LED - BLINKING FAST MOH message not playing Skipping over files Popping audio Distorted audio Possible Reason Power pack not plugged in or on a switched outlet No audio on unit or USB media not inserted correctly Files are encrypted with Sonocrypt, or improperly named Check USB media for missing, improperly named, or encrypted file Check volume output level by adjusting the VOLUME pot Check OUTPUT connection from unit to phone File not compa
Limited Warranty TERMS: Nel-Tech Labs warrants to the original purchaser (“Buyer”) that the Product sold is free from defects in material and workmanship at the time of purchase. The warranty period begins at the time of Product’s original purchase by the first end-user. The warranty applies for five (5) year from the original date of purchase, or as long as the product is owned by the original purchaser, whichever comes first. Included in the warranty are parts and labor.
Nel-Tech Labs, Inc. 4 Ash Street Extension Derry, NH 03038 1.603.425.1096 www.nel-techlabs.com Rev. 8/13 Copyright © 1984 - 2013 by Nel-Tech Labs, Inc.
