PRELIMINARY Doorframe i7 Manual FC-line
Contents 1 Introduction: _________________________________________________________________________________ 4 CE WEEE __________________________________________________________________________________ 5 2 Product overview ____________________________________________________________________________ 6 Box contents ______________________________________________________________________________ 6 Components ______________________________________________________________________________ 7 Dimensions _______________
8 Troubleshooting ____________________________________________________________________________ 36 Physical installation _______________________________________________________________________ 36 Configuration ____________________________________________________________________________ 37 RF technology issues ______________________________________________________________________ 37 9 Regulatory information ______________________________________________________________________ 40 FCC and IC Compliance stateme
1 Introduction: The Doorframe i7 is a state-of-the-art 8.2 MHz RF antenna with customer counting sensors for Intelligent Article Surveillance (IAS). The antenna can easily be mounted on a door or window frame, keeping the entrance of the store wide open. The Doorframe i7 is a concealed solution especially designed for narrow entrances and entrances where placing gates on the floor is not practical or preferred.
CE WEEE This European Standard specifies a marking: of electrical and electronic equipment in accordance with Article 11(2) of Directive 2002/96/EC (WEEE); This is in addition to the marking requirement in Article 10(3) of this Directive which requires producers to mark electrical and electronic equipment put on the market after 13 August 2005 with a ‘crossed-out wheeled bin’ symbol.
2 Product overview In this document the following abbreviations will be used from here onwards: 'RF technology' is an abbreviation for 8.2 MHz RF technology. Box contents Article number Article name Box contents FC180R RF gate with Renos RF inside 9563725 ASSY FC180R RF WHITE Frame for wall mounting Installation set Metal detection is optional and must be ordered separately, article number #9563717. Floor mount column is optional and must be ordered separately, article number #9216561.
Components The Doorframe i7 is based on the Renos platform. The Renos platform is developed by Nedap Retail specifically for retail applications. The Doorframe i7 has several serviceable parts. These are explained in the table below and highlighted in the schematic drawings.
Number Component Description 1 Lights The red LED lights can be used for user feedback or alarms. 2 Customer counter Integrated customer counter. 3 50 ohm PCB The 50 ohm PCB takes care of the connection between the Renos unit, the RF antenna and the lights. 4 Metal detection The metal detection unit (optional) must be placed here and is used to detect metal objects. 5 Renos unit The Renos unit is the main processing unit of an FC product.
Dimensions Page 9 of 43 Manual FC-line
Connections Below a Renos unit is displayed, with a description of all its connectors and what they are used for. Number Connector 1 50 ohm 2 Infrared beams Connect to the optional infrared beam sensors. 3 Add-on Provide power and synchronization to add-ons. 4 Network IN Connected to the Network OUT of a previous Renos unit or a Power Inserter. 5 USB Connect accessories to Renos.
Add-ons Metal Detection The Renos Metal Detection unit (#9563717) can be used to detect foil-lined bags, which are sometimes used by thieves to prevent the RF tags from being read by the detection system or reader. With metal detection, we can detect metal objects and provide a discrete alarm to the store employees. Restrictions for metal detection You need a minimum of 2 gates with Metal Detection units to work. Only possible when there are no moving doors with metal (i.e.
3 Preparing the installation When preparing an installation with FC-line products, there are a few things that should be taken into account: How many gates one needs to cover an entrance or door. Where the gates will be placed in relation to the environment, for example to minimize interference (RF). It is preferred to install the FC-line gate on the floor mount column. This will up the performance of the system and still gives a clean look in the store. What cabling need to be applied (Cat 5E cable).
Field distribution for RF There are two modes of operation for RF technology. The mode can be configured during the configuration wizard. Focused field. There is an RF field in between gates. This mode is preferred for the best performance of the system. Full field. There is an RF field around the gate. This mode is mainly used when the gates are placed near the checkouts, as you can have one gate covering a relatively large area.
Device Management All the Renos-based products can be connected to the Nedap Device Management Service. This service provides: Monitoring. Critical system parameters are monitored 24/7. As soon as something is wrong with the system, an alert is generated to the supporting partner. Remote log-in. Via the Device Management portal it is possible for an authorized Nedap-certified engineer to access the user interface of the system to make changes to the configuration or access system logs.
4 Executing the installation When all the preparations are taken into account, the installation of the system can take place. The installation consists of physically mounting the system in the right orientation, installing the cabling and applying power to the system.
Mount on floor mount column The next drawing specifies the mounting of the FC-line antenna on the floor mount column. 1. Place the floor mount column on the floor. Drill four holes to mount the column to the floor. 2. Mount the column to the floor using the isolation sleeve, washer, nut DIN 1587 and an M10 bolt (included in the installation set). 3. EPDM rivet blind M8 4. Washer M8 5. Bolt M8 6. Washer M8 7. Nut M8 8. Mounting brackets are included in the box of the FC-line. 9.
Mount on the front of the door frame The drawing below specifies the mounting of the FC-line antenna on the front of the door frame using the wall mount brackets included in the box. 1. Bracket RVS 2. Bracket 1 (included in the box) 3. Bracket 2 (included in the box) 4. EPDM rivet blind + Washer M8 DIN9021 + Distance bracket 25mm / 0.98" 5. Washer M8 6. Bolt M8 7. Washer M8 8. Nut M8 9. Distance between antennas 1800 mm / 5.9 ft - 2200 mm / 7.2 ft (2000mm / 6.6 ft recommended).
Mount on the side of the door frame The drawing below specifies the mounting of the FC-line antenna on the side of the door frame using the wall mount bracket included in the box. 1. Bracket RVS 2. Bracket 1 (included in the box) 3. Bracket 2 (included in the box) 4. EPDM rivet blind + Washer M8 DIN9021 + Distance bracket 25mm / 0.98" 5. Washer M8 6. Bolt M8 x 50 7. Bolt M8 x 25 8. Washer M8 9. Nut M8 10. Distance between antennas 1800 mm / 5.9 ft - 2200 mm / 7.2 ft (2000mm / 6.6 ft recommended).
Physical installation: Mount electronic unit The drawing below specifies the mounting of the electronic unit to the wall mount bracket or floor mount column. 1. Bracket 1 + Bracket 2 2. Electronic unit 3. Nut M4 x 10 4. Inbus bit 3mm - 1/4" 5.
Physical installation: Installing cabling and filters During the preparation phase, the exact cabling required was already determined. Now these cables can be placed. All wiring should be done according to local regulations. Model ASSY FL180R RF+MD antennas with internal Renos shall only be powered by the POE Model PW-085C-1Y560HPOE provided by Nedap. There are four article numbers for the POE model available, according to the country of origin.
1. Power Inserter OUT to Renos IN 2. Renos OUT to the next Renos IN 3. Filters Filters can be ordered as spare part with Nedap. Please refer to the Nedap Retail Portal for more information. Ethernet cables Maximum length and type of Ethernet cable The maximum data communication length for an Ethernet cable is 100 meter (328 ft.). Therefore we recommend the following maximum distances: The maximum cable length in between two Renos units is 100 meter (328 ft.) - even if there is a Power Inserter in between.
1. Connect the Ethernet cable from the OUT port with the IN port of the next Renos unit 2. First, in all aisles connect the Ethernet OUT port with the IN port of the next Renos unit, always following the directions of the arrows in the cabling indicated by the image above. When the cable lengths allow for it, we recommend to place the Power Inserter in the switch room. In this way the customer only has to arrange an Ethernet outlet near the installation, and no power sockets are needed.
Physical installation: Mount the LED PCB During transport the LED PCB is mounted in the transport position. During the installation the LED PCB must be placed in the working position. See the drawing below for instructions. 1. Remove screw (2x) 2. Remove PCB from transport position 3. Place PCB to working position 4.
Physical installation: Mount the Buzzer PCB During transport the Buzzer PCB is mounted in the transport position. During the installation the Buzzer PCB must be placed in the working position. See the drawing below for instructions. 1. Remove screw (2x) 2. Remove PCB from transport position 3. Place PCB to working position 4.
Connect Renos and Power Inserter 1. Power Inserter (not included, order separately) 2. ASSY FC180R RF 3. ASSY FC180R RF 4. Power Inserter - OUT 5. Renos - IN 6. Renos - OUT 7. Renos - IN Power consumption Renos When the installation location of the products is clear, the location of Power Inserters needs to be defined. There is a maximum number of Renos units that can be connected to one Power Inserter, depending on which technologies are used and the number of add-ons that are in use.
Status LEDs on Renos unit The electronics inside the unit has several status LEDs that can be used to discover the status of each part of the electronics.
If the Renos unit has a firmware error, the rightmost three LEDs (4, 5 and 6) will remain off when the unit is powered. This can be solved by using a 'Local - single unit' firmware update, as is described later on in this manual. Place cover Place the cover over the electronic unit as shown in the image below. 1. Place the M4 x 12 bolts (2x) at the top 2. Hang the cover as shown 3.
5 Configuring the installation To complete the configuration, the following tools are required. Mini-USB cable. Laptop with installed driver (if necessary) and recent browser. Driver installation To configure a Renos-based system, sometimes a driver needs to be installed. Please check the table below whether you need to install a driver, based on your operating system.
Connecting a laptop to the Renos unit You can connect your laptop via a Mini-USB cable to the service port on the Renos unit. You can choose any Renos unit in the system. It is advisable to use a long USB cable. This is more comfortable as you can find a good place to put your laptop (instead of on top of stairs, or on the floor next to the antenna). Besides, some laptops cause interference on the RF technology, so it is better to place them further away.
The system is connected to Device Management: you can directly enter your Nedap Retail username and password. The system is not connected to Device Management, and you don't have a Nedap Retail authentication software: choose one of the following steps: If your laptop is able to connect to Device Management via a 3G dongle or Wi-Fi, you can use this option to enter your username and password. If that is not available, you can use your smartphone.
Configuration is lost Please note that when doing a factory reset, all settings and configuration of the unit are lost. The firmware version does not change. Firmware change There are three ways to change the firmware version on a Renos-based system: 1. Device Management update. The update can be executed via the Device Management service. 2. Local - single unit flash. The update can be executed by inserting a USB stick with the right firmware into the USB port. 3. Local - complete system flash.
Local - complete system flash Download the correct firmware image file from the Nedap Retail portal. Enter the configuration wizard and accept all Renos units in the system that should be updated. Press the Advanced button and follow the steps to change the firmware. One of these steps is to upload the firmware image file. Configuration is lost Please note that when using 'local - complete system flash' firmware change, all settings and configuration of the system are lost.
6 Integrating the installation with other systems It is highly recommended to integrate the FC-line product into other solutions in use at the end customer. Software integration with API's The Renos platform offers several API endpoints that deliver events. Those events include: RF alarms Infrared beam sensor events For more information please refer to the Software integration page on the Nedap Retail Portal with documentation and examples.
URL trigger Network-based devices that have an http-based-API can be triggered with the URL trigger mode. At this moment Axis cameras and Renos Pager are supported. A control URL (a link containing information) of this device can be triggered by an RF alarm, Metal Detection alarm or an Attention Button alarm. The URL should be created in the device. The communication can be further configured in the configuration wizard. Make sure that this device is reachable by the Renos system.
7 Servicing the installation When the installation has been completed and delivered, it is possible to service the installation via Nedap Device Management. Besides, we provide monitoring options locally via SNMP. Nedap Device Management Via Nedap Device Management the following features are available, when the system is connected to Nedap Device Management. System monitoring via some key metrics.
8 Troubleshooting If the system is not working correctly, please check the troubleshooting options below. If it is not possible to solve your issue, you can find support options in the next chapter. Physical installation Symptom Cause Solution The current drawn out of the OUT port of the Renos unit is too low.
Configuration Symptom Cause Solution Verify the green "firmware running" LED on Renos unit has not started yet the Renos unit (6). If this LED is not on, verify the system has power or wait five minutes and try again. It is not possible to access the configuration web interface. Mini USB cable not attached to Renos unit and laptop Driver not installed Attach cable to Renos unit and laptop. On Windows 7 and older you manually need to install a driver to support Renos.
b. If all parameters in the RF gate performance section remain orange or red, there is an active interferer (another device that transmit radio waves around the 8.2 MHz RF spectrum, like another EAS system, an engine or a power supply). Please continue at the 'active interferer' section. Coupling problem Coupling problems are caused by objects that act as a label to the RF system. For example metallic doorframes, metal checkouts, cabling: everything that runs in a loop and is metallic.
There are also standard click-on ferrites available that can be used to reduce active interference sources (e.g. Würth 742 711 31) If these things don't solve the problem, please contact support.
9 Regulatory information FCC and IC Compliance statement This device complies with part 15 of the FCC Rules and to RSS210 of Industry Canada. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequent energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
10 About Nedap About At Nedap Retail, we work around the globe to deliver industry-leading products, services and solutions for our customers’ diverse needs in loss prevention, stock management and store monitoring. Our inventive thinking and collaborative spirit allows us to deliver tailor-made solutions for the fast paced retail sector. We simplify retail management while improving your customers’ shopping experience.
Last modification: 07 September 2015 09:11 N.V.
